NHTSA ID Number: 10238470
Manufacturer Communication Number: 15-240-19R
Summary
This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing customer concerns.
NUMBER: 15-240-19R
DATE: 04/18/19
REVISED: 03/15/23
| APPLICABILITY: | 2018-22MY Legacy and Outback 2018-23MY Crosstrek 2017-23MY Impreza 2019-23MY Forester 2019-22MY Ascent |
| SUBJECT: | New Harman Audio Amplifiers |
INTRODUCTION:
This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing the following customer concerns:
Symptom 1: No audio output is heard but, the volume level displayed changes when turning the knob
Symptom 2: Audio volume increases to maximum intermittently without turning the knob
Symptom 3: A buzzing, screeching or crackling-type sound is heard coming through the speakers
Symptom 4: Loss of audio output after turning the head unit off and back on again in a short amount of time
Symptom 5: Audio volume is temporarily louder than expected after ending a Bluetooth call while using navigation guidance
Symptom 6: No response from the volume control knob.
Symptom 7: The system unintentionally enters a reprogramming mode and stops audio function resulting in no audio output. This failure can be temporarily cleared by disconnecting and reconnecting the battery.
PART INFORMATION:
| Description | Exchange Part Number | Application |
| Power Amplifier Assembly | 86221AL01G | Legacy / Outback 2018-19MY |
| 86221AN01C | Legacy / Outback 2020-21MY | |
| 86221AN11B | Legacy / Outback 2022MY | |
| 86221FL00G | Impreza models with Cloth upholstery | |
| 86221FL01G | Impreza models with Leather upholstery | |
| 86221FL016 | Crosstrek | |
| 86221SJ004 | Forester models with Cloth upholstery | |
| 86221SJ014 | Forester models with Leather upholstery | |
| 86221XC01E | Ascent |
NOTE: When ordering the applicable exchange amplifiers from United Radio, the exchange units supplied will contain all the latest available enhancements to address the symptoms as listed on pg. 1 of this bulletin.
SERVICE PROCEDURE:
The causes of Symptoms 1, 2, 4, 5, 6 and 7 are software concerns where in some cases, the amplifier status is not judged properly by the head unit. As a result, volume output is either muted (no output) or at the maximum. Please refer to Appendix section for troubleshooting reference with “No Sound” concerns.
The cause of Symptom 3 is a hardware concern within the amplifier circuitry which also requires the unit be replaced with an exchange unit. Follow the procedure below to confirm this condition BEFORE ordering an exchange amplifier.
1. Enter the vehicle and turn the ignition ON.
2. Turn the audio unit on and listen for any unusual sounds from any of the speakers.
3. Pull the hood release lever.
4. Open the Driver’s window fully to retain access to the inside of the vehicle.
5. Turn the ignition OFF.
6. Exit the vehicle and close all the doors.
7. Wait at least 2 minutes before proceeding further.
8. Open the hood and remove the PDI (backup power) fuse.
9. Turn the ignition back on and listen again for any unusual sound from any of the speakers.
10. If the unusual sounds heard originally can no longer be verified, replace the amplifier with an exchange unit. If unusual sounds persist while the fuse is removed, there is another cause which will require further diagnosis.
After confirming the symptom(s) as outlined in the Introduction above exists, order the applicable replacement amplifier following the Audio Exchange Program instructions. Install the exchange unit following the current Service Manual procedure.
REMINDER: The exchange units supplied will contain all the latest available enhancements to address the symptoms as listed on pg. 1 of this bulletin. All exchange amplifiers have the new software and circuitry installed.
ADDITIONAL INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
After the customer concern has been confirmed, the service procedure for replacing the power amplifier assembly remains unchanged. Always refer to the applicable Service Manual and review the full requirements of the repair being performed. The Service Manual procedures contain information critical to performing an effective repair the first time and every time.
Appendix
‘No Audio’ Troubleshooting – Sound does not come out from the speaker(s)
Please Note: Please check the following three points regardless of the results of the defect diagnosis.
1) If “No Sound” is recovered during diagnosis, please specify the condition. (e.g., Remove power, ACC OFF→ON, etc.)
2) Please check the part number of the AMP, and if the part number is old, replace it with the latest part number.
3) Please make sure you can hear any beep. (On the head unit go to Settings→Sound→Beep sounds, turn on BEEP feature )
4) If this is a repeat occurrence for “No Sound” (a previous visit fixed “No Sound” during diagnosis or with a replacement part), please report via QMR
32 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| SUBARU | ASCENT | 2019-2022 |
| SUBARU | CROSSTREK | 2018-2023 |
| SUBARU | FORESTER | 2019-2023 |
| SUBARU | IMPREZA | 2017-2023 |
| SUBARU | LEGACY | 2018-2022 |
| SUBARU | OUTBACK | 2018-2022 |
1 Associated Document
Manufacturer Communications
NUMBER: 15-240-19R
DATE: 04/18/19
REVISED: 06/29/23
MC-10238470-0001.pdf 329.392KB
NHTSA ID Number: 10233886
Manufacturer Communication Number: 15-240-19R
Summary
This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing customer concerns.
1 Associated Document
Manufacturer Communications
NUMBER: 15-240-19R
DATE: 04/18/19
REVISED: 03/15/23
NHTSA ID Number: 10226863
Manufacturer Communication Number: 15-240-19R
Summary
This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency while address in customer concerns.
1 Associated Document
Manufacturer Communications
NUMBER: 15-240-19R
DATE: 04/18/19
REVISED: 11/17/22
MC-10226863-0001.pdf 359.368KB
NHTSA ID Number: 10209913
Manufacturer Communication Number: 15-240-19R
Summary
This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing customer concerns.
1 Associated Document
Manufacturer Communications
NUMBER: 15-240-19R
DATE: 04/18/19
REVISED: 03/02/22
MC-10209913-0001.pdf 341.376KB
NHTSA ID Number: 10205924
Manufacturer Communication Number: 15-240-19R
Summary
This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency.
1 Associated Document
Manufacturer Communications
NUMBER: 15-240-19R
DATE: 04/18/19
REVISED: 12/15/21
MC-10205924-0001.pdf 307.354KB
NHTSA ID Number: 10201802
Manufacturer Communication Number: 15-240-19R
Summary
This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing customer concerns.
1 Associated Document
Manufacturer Communications
NUMBER: 15-240-19R
DATE: 04/18/19
REVISED: 09/20/21
MC-10201802-0001.pdf 318.582KB
NHTSA ID Number: 10207185
Manufacturer Communication Number: 15-240-19R
Summary
This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency.
1 Associated Document
Manufacturer Communications
NUMBER: 15-240-19R
DATE: 04/18/19
REVISED: 01/13/21
MC-10207185-0001.pdf 319.228KB
NHTSA ID Number: 10191586
Manufacturer Communication Number: 15-240-19R
Summary
This bulletin announces availability of new audio unit amplifier units with revised internal logic designed to optimize efficiency.
1 Associated Document
Manufacturer Communications
NUMBER: 15-240-19R
DATE: 04/18/19
REVISED: 04/09/21
MC-10191586-0001.pdf 318.309KB
NHTSA ID Number: 10188168
Manufacturer Communication Number: 15-240-19R
Summary
This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency.
1 Associated Document
Manufacturer Communications
NUMBER: 15-240-19R
DATE: 04/18/19
REVISED: 02/05/21
MC-10188168-0001.pdf 313.511KB
NHTSA ID Number: 10182249
Manufacturer Communication Number: 15-240-19R
Summary
This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency.
1 Associated Document
Manufacturer Communications
NUMBER: 15-240-19R
DATE: 04/18/19
REVISED: 10/30/20
MC-10182249-0001.pdf 312.944KB
NHTSA ID Number: 10180730
Manufacturer Communication Number: 15-240-19R
Summary
This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimized efficiency.
1 Associated Document
Manufacturer Communications
NUMBER: 15-240-19R
DATE: 04/18/19
REVISED: 09/22/20
MC-10180730-0001.pdf 284.377KB
NHTSA ID Number: 10164389
Manufacturer Communication Number: 15-240-19R
Summary
“This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing the following customer concerns:
Symptom 1: No audio output is heard but, the volume level displayed changes when turning the knob
Symptom 2: Audio volume increases to maximum intermittently without turning the knob
Symptom 3: A buzzing, screeching or crackling-type sound is heard coming through the speakers
Symptom 4: Loss of audio output after turning the head unit off and back on again in a short amount of time
Symptom 5: Audio volume is temporarily louder than expected after ending a Bluetooth call while
using navigation guidance
Symptom 6: No response from the volume control knob.”
1 Associated Document
Manufacturer Communications
NUMBER: 15-240-19R
DATE: 04/18/19
REVISED: 08/22/19
MC-10164389-0001.pdf 284.594KB
NHTSA ID Number: 10177815
Manufacturer Communication Number: 15-240-19R
Summary
This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing customer concerns.
1 Associated Document
Manufacturer Communications
NUMBER: 15-240-19R
DATE: 04/18/19
REVISED: 07/08/20
MC-10177815-0001.pdf 284.935KB
NHTSA ID Number: 10173195
Manufacturer Communication Number: 15-240-19R
Summary
This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing customer concerns.
1 Associated Document
Manufacturer Communications
NUMBER: 15-240-19R
DATE: 04/18/19
REVISED: 03/31/20
MC-10173195-0001.pdf 285.148KB
NHTSA ID Number: 10165501
Manufacturer Communication Number: 15-240-19R
Summary
This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing the following customer concerns:
Symptom 1: No audio output is heard but, the volume level displayed changes when turning the knob
Symptom 2: Audio volume increases to maximum intermittently without turning the knob
Symptom 3: A buzzing, screeching or crackling-type sound is heard coming through the speakers
Symptom 4: Loss of audio output after turning the head unit off and back on again in a short amount of time
Symptom 5: Audio volume is temporarily louder than expected after ending a Bluetooth call while using navigation guidance
Symptom 6: No response from the volume control knob.
NUMBER: 15-240-19R
DATE: 04/18/19
REVISED: 09/11/19
NHTSA ID Number: 10161817
Manufacturer Communication Number: 15-217-18R
Summary
IMPORTANT: This Service Bulletin has been as been replaced by TSB 15-240-19R entitled “New Harman Audio Amplifiers”. Please refer to this new bulletin for the latest information regarding this condition.
1 Associated Document
Manufacturer Communications
NUMBER: 15-217-18R
DATE: 02/19/18
REVISED: 05/08/19
MC-10161817-9999.pdf 166.059KB
NHTSA ID Number: 10161816
Manufacturer Communication Number: 15-240-19R
Summary
This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing the following customer concerns:
Symptom 1: No audio output is heard but, the volume level displayed changes when turning the knob
Symptom 2: Audio volume increases to maximum intermittently without turning the knob
Symptom 3: A buzzing, screeching or crackling-type sound is heard coming through the speakers
Symptom 4: Loss of audio output after turning the head unit off and back on again in a short amount of time
Symptom 5: Audio volume is temporarily louder than expected after ending a Bluetooth call while using navigation guidance
Symptom 6: No response from the volume control knob.
1 Associated Document
Manufacturer Communications
NUMBER: 15-240-19R
DATE: 04/18/19
REVISED: 05/08/19
MC-10161816-9999.pdf 279.861KB
NHTSA ID Number: 10160213
Manufacturer Communication Number: 15-240-19
Summary
This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing the following customer concerns:
- Loss of audio output after turning the head unit off and back on again in a short amount of time
- Audio volume is temporarily louder than expected after ending a Bluetooth call while using navigation guidance
- No response from the volume control knob.
1 Associated Document
Manufacturer Communications
NUMBER: 15-240-19
DATE: 04/18/19
MC-10160213-9999.pdf 269.198KB
- DIMENSIONS: 10.43" x 9.21" x 2.25", WEIGHT: 4.37 lbs
- SPECS: Monoblock, Class A/B, 2Ω Stable, MOSFET Power Supply, 1100 Max x 1 @ 2 Ohms, 550 Max x 1 @ 4 Ohms
- SPECS CONT'D: Low Pass Filter, Bass Boost, Input Sensitivity, Illuminated Logo, Thermal, Short and Overload Protection Circuits, Remote Subwoofer Control
- INPUTS/OUTPUTS: RCA & Speaker Level Inputs
- WARRANTY: BOSS Audio Systems provides a powerful 6-year platinum online dealer warranty so long as the purchase is made through Amazon.com. We strongly encourage professional installation of this product to ensure proper and safe functionality
- Use this adapter to make your installation of an amplifier to the factory system faster with a cleaner install. Use this plug and play adapter so you don't have to cut or splice into the factory wiring. Provides RCA output and a power wire for the remote amplifier turn on connection. Adjustable gain output. Connection is done at back of radio.
- VERY IMPORTANT----PLEASE READ BEFORE PURCHASE---- Not compatible with factory amplified stereo systems like JBL, Bose, etc. Only works with factory non-amplified systems- no external factory amp.
- Compatible vehicles: No factory external amplifier- Made for Subaru: 2019-2022 Ascent;; 2013-2022 BRZ;; 2016-2023 Crosstrek;; 2016-2020 Forester;; 2009-2013 Forester (vehicles with Factory NAV only and with SD card NAV- won't work with DVD based NAV);; 2014-2015 Forester (vehicles with Factory NAV only);; 2012-2014 Subaru Impreza (vehicles with Factory NAV only);; 2015-2023 Impreza;; 2015-2019 Legacy;; 2015-2019 Outback;; 2016-2021 WRX;; 2013-2014 Subaru XV Crosstrek (vehicles with Factory NAV only);; 2015-2016 XV Crosstrek
- Stable 4-Channel Hi-Fi Power Output：This car amplifier delivers 3200W peak power & 4*100W RMS power with distortion ＜0.01%. As a professional 4 channel amplifier, it restores dynamic sound details vividly for immersive high-fidelity listening.
- Slim Brushed Aluminum Housing for Easy Mounting：Built as a low-profile car stereo amplifier, it features a lightweight brushed aluminum shell at only 3 inches height. The compact car amplifier 4 channel fits under most car seats, with mounting hardware included for quick setup.
- Optimized Heat Dissipation for Reliable Playback：Our 4 channel amp adopts upgraded thermal design to avoid overheating. Our car amplifier maintains consistent performance during long-hour playback.Slim lightweight structure saves car interior installation space.
- Broad Compatibility & 360° Surround Sound： The 4 channel amplifier car audio supports non-destructive wiring modification and delivers immersive 360° surround stereo. Featuring 2-4Ω impedance, 20Hz-20KHz frequency response and SNR＞90dB, it greatly upgrades your factory car audio system and drives speakers & subwoofer effortlessly for shocking bass performance.
- Full Accessory Pack for Audio Upgrade：Complete with mounting screws, this premium amplifier car audio kit is ideal to refit factory speakers and build your exclusive in-car stereo system,universal fit for most vehicle audio systems.
- 4-Channel Class A/B Amp - Upgrade your car audio with a 4-channel amp for clearer sound. Customize your sound by connecting various speakers, balance audio between front and rear, and even add a subwoofer for extra bass.
- Maximum Power Output – Power up your music. The GM-A6704 cranks out an impressive 1,000 watts of max power output creating dynamic and impactful sound reproduction, with 60 watts RMS x 4 at 4 ohms (190 watts RMS x2 in bridged mode).
- Efficiency – The Pioneer GM-A6704 boasts a Class AB design, balancing efficiency and performance, ensuring optimal power usage for a reliable audio experience without excessive heat generation.
- Low Distortion – With minimized crossover distortion, this amplifier guarantees a clean and distortion-free audio output, preserving the integrity of the source signal for high-quality sound reproduction.
- Tone Control – Designed with variable high and low-pass filters, control the range of frequencies the amplifier sends to its speakers to enhance the sound based on music type and genre. Tailor your listening experience and enjoy your ride.
- Professional Signal Conversion -- Adopts advanced high-to-low conversion technology, effectively converts high-level speaker output to low-level RCA signals, minimizing signal loss and distortion for Hi-Fi sound quality.
- OEM Grade Compatibility --Exact fit for Toyota Yaris 2007-2018, Toyota Venza 2009-2015, Toyota Tundra 2000-2018, Toyota Tacoma 1995-2016, Toyota Sienna 1996-2016, Toyota Sequoia 2001-2016, Toyota RAV4 1996-2016, Toyota Prius V 2012-2017, Toyota Prius 2004-2009, Toyota Land Cruiser 1988-1996, Toyota Highlander 2001-2016, Toyota Echo 2000-2006, Toyota Corolla 1987-2017, Toyota 4Runner 2010-2016
- OEM Grade Compatibility --Exact fit for Subaru XV Crosstrek 2015-2016, Subaru XV Crosstrek 2013-2014 (with NAV), Subaru WRX 2016-2017, Subaru Outback 2012-2018, Subaru Legacy 2012-2017, Subaru Impreza WRX 2013-2014 (with NAV), Subaru Impreza 2015-2019, Subaru Impreza 2012-2014 (with NAV), Subaru Forester 2016-2018, Subaru Forester 2014-2015 (with NAV), Subaru Forester 2009-2013 (with SD card / OE NAV), Subaru Crosstrek 2016-2018, Subaru BRZ 2013-2018
- Premium Construction -- Equipped with high-conductivity copper wires and sturdy plastic connectors, anti-oxidation, heat-resistant and shock-proof, ensuring stable performance in various driving environments.
- Non-Destructive Installation -- Factory-style plug-and-play design, no cutting or damaging the original car wires, protecting the vehicle's electrical system and maintaining its resale value.
SEOCONTENT-START
Bulletin Number: 15-240-19R; Revised: 06/29/23 Page 1 of 5 SERVICE BULLETIN ATTENTION: GENERAL MANAGER q PARTS MANAGER q CLAIMS PERSONNEL q SERVICE MANAGER q IMPORTANT – All Service Personnel Should Read and Initial in the boxes provided, right. ©2019 Subaru of America, Inc. All rights reserved. Continued… NUMBER: 15-240-19R DATE: 04/18/19 REVISED: 06/29/23 APPLICABILITY: 2018-22MY Legacy and Outback 2018-23MY Crosstrek 2017-23MY Impreza 2019-23MY Forester 2019-22MY Ascent SUBJECT: New Harman Audio Amplifiers CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition. Subaru of America, Inc. is ISO 14001 Compliant ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. INTRODUCTION: This bulletin announces availability of new Harman audio unit amplifier units with revised internal logic designed to optimize efficiency while addressing the following customer concerns: Symptom 1: No audio output is heard but, the volume level displayed changes when turning the knob Symptom 2: Audio volume increases to maximum intermittently without turning the knob Symptom 3: A buzzing, screeching or crackling-type sound is heard coming through the speakers Symptom 4: Loss of audio output after turning the head unit off and back on again in a short amount of time Symptom 5: Audio volume is temporarily louder than expected after ending a Bluetooth call while using navigation guidance Symptom 6: No response from the volume control knob. Symptom 7: The system unintentionally enters a reprogramming mode and stops audio function resulting in no audio output. This failure can be temporarily cleared by disconnecting and reconnecting the battery. Bulletin Number: 15-240-19R; Revised: 06/29/23 Page 2 of 5 Continued… PART INFORMATION: Description Exchange Part Number Application Power Amplifier Assembly 86221AL01G Legacy / Outback 2018-19MY 86221AN01C Legacy / Outback 2020-21MY 86221AN11B Legacy / Outback 2022MY 86221FL00G Impreza models with Cloth upholstery 86221FL01G Impreza models with Leather upholstery 86221FL016 Crosstrek 86221SJ004 Forester models with Cloth upholstery 86221SJ014 Forester models with Leather upholstery 86221XC01E Ascent NOTE: When ordering the applicable exchange amplifiers from United Radio, the exchange units supplied will contain all the latest available enhancements to address the symptoms as listed on pg. 1 of this bulletin. SERVICE PROCEDURE: The causes of Symptoms 1, 2, 4, 5, 6 and 7 are software concerns where in some cases, the amplifier status is not judged properly by the head unit. As a result, volume output is either muted (no output) or at the maximum. Please refer to Appendix section for troubleshooting reference with “No Sound” concerns. The cause of Symptom 3 is a hardware concern within the amplifier circuitry which also requires the unit be replaced with an exchange unit. Follow the procedure below to confirm this condition BEFORE ordering an exchange amplifier. 1. Enter the vehicle and turn the ignition ON. 2. Turn the audio unit on and listen for any unusual sounds from any of the speakers. 3. Pull the hood release lever. 4. Open the Driver’s window fully to retain access to the inside of the vehicle. 5. Turn the ignition OFF. 6. Exit the vehicle and close all the doors. 7. Wait at least 2 minutes before proceeding further. 8. Open the hood and remove the PDI (backup power) fuse. 9. Turn the ignition back on and listen again for any unusual sound from any of the speakers. 10. If the unusual sounds heard originally can no longer be verified, replace the amplifier with an exchange unit. If unusual sounds persist while the fuse is removed, there is another cause which will require further diagnosis. After confirming the symptom(s) as outlined in the Introduction above exists, order the applicable replacement amplifier following the Audio Exchange Program instructions. Install the exchange unit following the current Service Manual procedure. REMINDER: The exchange units supplied will contain all the latest available enhancements to address the symptoms as listed on pg. 1 of this bulletin. All exchange amplifiers have the new software and circuitry installed. Bulletin Number: 15-240-19R; Revised: 06/29/23 Page 3 of 5 ADDITIONAL INFORMATION: REMINDER: Customer satisfaction and retention starts with performing quality repairs. After the customer concern has been confirmed, the service procedure for replacing the power amplifier assembly remains unchanged. Always refer to the applicable Service Manual and review the full requirements of the repair being performed. The Service Manual procedures contain information critical to performing an effective repair the first time and every time. WARRANTY / CLAIM INFORMATION: For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru Added Security Gold plan, this repair may be submitted using the following claim information: Labor Description Labor Operation # Applicability Fail Code Labor Time HK POWER AMPLIFIER EXCHANGE B850-815 Ascent Legacy & Outback Crosstrek Impreza Forester ZSE-43 0.3 AUDIO SYSTEM TESTING AND DIAGNOSIS C031-001 All 0.3 NOTES: • HK Exchange Units require the Exchange Number be shown as Misc. Detail. • Power amplifier exchange replacements require the entry of an exchange part number on the claim. An “EX” added to the end of the part number being installed will identify it as an exchanged part. (EXAMPLE: 86221AL01DEX) IMPORTANT REMINDERS: • SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time. • Always check for any open recalls or campaigns anytime a vehicle is in for servicing. • Always refer to STIS for the latest service information before performing any repairs. Continued… Bulletin Number: 15-240-19R; Revised: 06/29/23 Page 4 of 5 Appendix ‘No Audio’ Troubleshooting – Sound does not come out from the speaker(s) Please Note: Please check the following three points regardless of the results of the defect diagnosis. 1) If “No Sound” is recovered during diagnosis, please specify the condition. (e.g., Remove power, ACC OFF→ON, etc.) 2) Please check the part number of the AMP, and if the part number is old, replace it with the latest part number. 3) Please make sure you can hear any beep. (On the head unit go to Settings→Sound→Beep sounds, turn on BEEP feature ) 4) If this is a repeat occurrence for “No Sound” (a previous visit fixed “No Sound” during diagnosis or with a replacement part), please report via QMR 1. Check Audio/Volume Perform the instructed procedures 1. Check Audio/Volume (Visual Inspection) a. Turn ignition ON b. Check if the volume widget is shown on the head unit while rotating volume knob Is the Volume widget shown when rotating the Volume knob; YES: Go to 2. NO: Diagnose for Head Unit (Reference ‘Radio Malfunction’ troubleshooting flow chart) Perform the instructed procedures 4. Check mute mode a. Turn the ignition switch OFF → ON b. Read the DTC of [Infortainment] using the Subaru Select Monitor Is DTC B2244 displayed? (Current malfunction) YES: Perform the diagnosis for the displayed DTC B2244 NO: Go to 5. 2. Check mute mode Perform the instructed procedures 2. Check mute mode Check if mute mode is turned on when the mute button is pressed. Is the Volume widget shown when rotating the Volume knob; YES: If there is still no sound after Unmute, proceed to 3. NO: Diagnose the head unit (refer to the troubleshooting flowchart under “Radio Malfunction”) Perform the instructed procedures 3. Check DTC (model with Telematics) Read the DTC of [Telematics] using the Subaru Select Monitor. Are any of these DTC’s set as current? B2A0E (mute line circuit) B2A05 (left speaker/audio circuit) / B2A06 (right speaker/audio circuit) YES: Perform the diagnosis for the current displayed DTCs. NO: Go to 4. 3. Check DTC (model with Telematics) 4. Check DTC YES YES NO NO YES NO YES NO Continued… Bulletin Number: 15-240-19R; Revised: 06/29/23 Page 5 of 5 Perform the instructed procedures 5. Check the mode in which no sound comes out Check if sound comes out in each mode such as CD, radio, etc. Does it have no sound in all modes? YES: Go to 6. NO: Please perform fault diagnosis for each mode with no sound. CD: DISC error or HU error. (If the CD DECK is a separate unit, check the CD DECK as well.) Radio: Antenna error, radio wave environment factor, or HU error. Bluetooth Audio: Pairing is not completed or HU error. USB: USB device error or HU error. HF: Pairing is incomplete or HU error. VR( Native): HU error. In case of HU error, please go to HU diagnosis of each source. Perform the instructed procedures 6. Check diagnostic mode Perform {Audio Check} on the {Line Diag} screen. Does it have no sound in all speakers? YES: Go to 7. NO: Model with power amplifier: Check the harnesses between the unit and power amplifier; and between power amplifier and speaker for open circuit or short circuit. If no fault is found, replace the speaker. Model without power amplifier: Check the harness between the head unit and speaker for open circuit or short circuit. If no fault is found, replace the speaker. 5. Check the mode in which no sound comes out 6. Check diagnostic mode Perform the instructed procedures 7. Check wiring harness a. For models with an amplifier, check for poor contact in the amplifier b. Without an amp, check for poor contact in the connector of the head unit and the connector of each speaker. Is the check result OK? YES: Go to 8. NO: Repair or replace the affected harness 7. Check connectors Perform the instructed procedures 8. Check amplifier Refer to the TSB and check to see that the amp is the latest part number. – see TSB 15-240-19R Is the amplifier latest part number? NO: Replace amplifier with an exchange to get one with the latest software. YES: Unplug both connectors from amp to remove power, then plug both back in to reset amp. Either: a) The ‘no audio’ issue is resolved: Issue is based in amplifier software. – because the amp is the latest part number, replacement will not correct it. Amp must be reset with a power cycle. b) There is still ‘no audio’: The issue is likely hardware-related, either amp or head unit. – replace amp first; if issue persists, replace head unit. 8. Replace Amplifier (or Head Unit) NO NO YES YES NO YES NO
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SEOCONTENT-END
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