2019 March TechTIPS QMR Special Edition Newsletter – Subaru

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Subaru Service and Technical Support Line Newsletter
01 QMR OF THE MONTH – TRIP WINNER ANNOUNCEMENT
Subaru of America, Inc. is extremely excited to announce the fourth quarter 2018 QMR of the Month
SIA / Indianapolis Motor Speedway Trip winner! As previously mentioned in the January 2018 edition
of TECH TIPS and a Subarunet announcement on January 15, 2018 titled “QMR of the Month Program
Enhancement – Trip to SIA and Indianapolis Motor Speedway”, SOA has added yet another great new
feature to the QMR of the Month program. One National winner from each 2018 calendar year quarter
(a potential of 4 winners annually) will win a trip to Lafayette, Indiana to visit and tour the Subaru of
Indiana Automotive plant along with a visit and tour of the world-famous Indianapolis Motor Speedway. In
addition, each winner will receive two plaques which include the following: 1) a SBR Appreciation letter
from SBR Corporate Vice President Hiroki Kurihara, and 2) a SOA Appreciation letter from President
and CEO Tom Doll, and Vice President of Service & Quality Michael Campbell!
The winner for 2018’s fourth quarter is:
Corey Repoza from Herb Gordon
Subaru in Silver Springs, MD
Corey submitted an excellent QMR outlining his diagnosis and repair of the A/C system on a new
2019MY Forester. The customer stated the A/C system was not working and that it blew warm air
regardless of the setting. After confirming the condition as reported, Corey connected his manifold
gauges to check high and low-side system pressures which were both equal at just 90 psi. A thorough
inspection for refrigerant leaks revealed nothing. Realizing he was working with a variable-displacement
type compressor, Corey connected the SSM4 and checked the current data. His findings revealed the
compressor was not coming on along with both high and low-side pressures were zero instead of the 90
psi his gauges read. Next, he checked for DTCs and started looking into the stored B14A3 which related
to an open pressure sensor circuit. The diagnostics asked if a B14A4 (shorted sensor circuit) was
present which it was not. Corey then started looking into the wiring diagram for commonalities between
different components and realized the air intake door and high pressure sensor shared the same power
and ground. Since the harness connector (B627) for the high pressure sensor was easier to access than
the mix door actuator’s, he disconnected it and realized current data for the low-side pressure began to
change. After numerous additional electrical checks which he provided detailed results of in his report,
Corey determined the high pressure sensor was failed internally. He proceeded to evacuate the system
and replace the sensor. After recharging, normal current data was observed along with normal system
operation.
©2019 Subaru of America, Inc. All rights reserved.
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SPECIAL EDITION
The Subaru TechTIPS newsletter is intended for use by professional Technicians ONLY. Articles are
written to inform those Technicians of conditions that may occur in some vehicles, or to provide
information that could assist in the proper servicing of the vehicle. Properly trained Technicians
have the equipment, tools, safety instructions, and know-how to do the job correctly and safely.
If a condition is described, DO NOT assume that your vehicle has or will have that condition.
Impreza, Legacy, Justy, Loyale, Outback, Forester, Subaru SVX, WRX, WRX STI, Baja, Tribeca,
BRZ, XV Crosstrek, Ascent, Crosstrek Hybrid and “Quality Driven” are Registered Trademarks.
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is
friendly to our environment and in accordance
with all local, state and federal laws and
regulations.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS
COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
SUBARU OF AMERICA, INC. IS
ISO 14001 COMPLIANT
Special Edition TechTIPS Page 1 of 3
(L to R): Field Service Engineer David Kirby, Senior Master Technician Corey Repoza,
Service and Parts Director Greg Edwards, and General Manager Edward Sarecky.
In recognition of Corey Repoza becoming the fourth quarter 2018 QMR of the Month SIA / Indianapolis
Motor Speedway Trip winner, FSE David Kirby organized an award ceremony held in the showroom
of the retailer. Corey received both of his award plaques and was congratulated by his colleagues. His
FSE David Kirby spoke on how Corey’s out of the box thinking and reporting skills made a tremendous
impact and quick response to help enhance product quality.
To display SOA’s gratitude for Corey’s efforts, lunch was also provided for Corey and several of his fellow
coworkers at Kloby’s Smokehouse. David made sure to emphasize that Corey has made an impact on
product quality and encouraged his fellow coworkers to aim for the stars as Corey did with his QMR
submission. After lunch was concluded, the Service Director hung one of Corey’s two plaques in the
customer waiting room, so customers would know that the service staff of this facility is proactive in
product improvement. Corey will also have an article published in the retailer’s monthly newsletter with
the details of his efforts and recognition of this award.
Corey will join William Ertl, Jeremy Hughes,
and Daniel Anderson (previous winners) in
visiting Indiana for their award trip during
the Spring of 2019.
Remember, any Subaru Technician can be a
QMR of the Month national winner. Please
refer to January 2018 edition of TECH TIPS
for more information regarding the award
trip.
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Picture of Corey with his plaque in the customer waiting room which
displays a thank you letter from SOA President and CEO Tom Doll,
and SOA Vice President of Service & Quality Michael Campbell.
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PROGRAM DETAILS
• Subaru of America, Inc. reserves the right to cancel or amend this program at any time.
All determinations are final.
• A Subaru Service Technician designation does NOT include retailer employees having
multiple or separate titles including but not limited: to Retailer Principal, General
Manager, Sales Manager, F/I Manager, Service Manager, Parts Manager, Shop
Foreman, Dispatcher, Service Advisor, Warranty Administrator, Salesperson, or other
titles.
• To receive any award(s), qualifying Subaru Service Technicians must be actively
employed by an active Subaru retailer throughout the program period and at the time
any award(s) is / are claimed.
• It is the responsibility of the Retailer to make all decisions regarding the employment
status and to inform SOA, SDC or SNE of any changes in that status. SOA, SDC and
SNE shall not be responsible for any errors or omissions in the Retailer’s reporting of
the employment status of Subaru Service Technicians.
• No awards will be distributed to a Subaru Service Technician not meeting all program
requirements.
• Awards must be redeemed by the individual Subaru Service Technician who earned
the award. Awards are non-transferable and cannot be exchanged or substituted in any
way.
• All prize winners are responsible for any and all associated taxes on winnings. Consult
with your personal tax advisor for specifics.
• If you have any questions regarding the program, please contact your local FSE.
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