NHTSA ID Number: 10160505
Manufacturer Communication Number: QMR-SE-Tech Tips
Summary
Special Edition, Subaru Service and Technical Support Line Newsletter.
1 Affected Product
Vehicle
SEOCONTENT-START
Subaru Service and Technical Support Line Newsletter
01 QMR OF THE MONTH – TRIP WINNER ANNOUNCEMENT
Subaru of America, Inc. is extremely excited to announce the fourth quarter 2018 QMR of the Month
SIA / Indianapolis Motor Speedway Trip winner! As previously mentioned in the January 2018 edition
of TECH TIPS and a Subarunet announcement on January 15, 2018 titled “QMR of the Month Program
Enhancement – Trip to SIA and Indianapolis Motor Speedway”, SOA has added yet another great new
feature to the QMR of the Month program. One National winner from each 2018 calendar year quarter
(a potential of 4 winners annually) will win a trip to Lafayette, Indiana to visit and tour the Subaru of
Indiana Automotive plant along with a visit and tour of the world-famous Indianapolis Motor Speedway. In
addition, each winner will receive two plaques which include the following: 1) a SBR Appreciation letter
from SBR Corporate Vice President Hiroki Kurihara, and 2) a SOA Appreciation letter from President
and CEO Tom Doll, and Vice President of Service & Quality Michael Campbell!
The winner for 2018’s fourth quarter is:
Corey Repoza from Herb Gordon
Subaru in Silver Springs, MD
Corey submitted an excellent QMR outlining his diagnosis and repair of the A/C system on a new
2019MY Forester. The customer stated the A/C system was not working and that it blew warm air
regardless of the setting. After confirming the condition as reported, Corey connected his manifold
gauges to check high and low-side system pressures which were both equal at just 90 psi. A thorough
inspection for refrigerant leaks revealed nothing. Realizing he was working with a variable-displacement
type compressor, Corey connected the SSM4 and checked the current data. His findings revealed the
compressor was not coming on along with both high and low-side pressures were zero instead of the 90
psi his gauges read. Next, he checked for DTCs and started looking into the stored B14A3 which related
to an open pressure sensor circuit. The diagnostics asked if a B14A4 (shorted sensor circuit) was
present which it was not. Corey then started looking into the wiring diagram for commonalities between
different components and realized the air intake door and high pressure sensor shared the same power
and ground. Since the harness connector (B627) for the high pressure sensor was easier to access than
the mix door actuator’s, he disconnected it and realized current data for the low-side pressure began to
change. After numerous additional electrical checks which he provided detailed results of in his report,
Corey determined the high pressure sensor was failed internally. He proceeded to evacuate the system
and replace the sensor. After recharging, normal current data was observed along with normal system
operation.
©2019 Subaru of America, Inc. All rights reserved.
CONTINUED ON THE NEXT PAGE
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SPECIAL EDITION
The Subaru TechTIPS newsletter is intended for use by professional Technicians ONLY. Articles are
written to inform those Technicians of conditions that may occur in some vehicles, or to provide
information that could assist in the proper servicing of the vehicle. Properly trained Technicians
have the equipment, tools, safety instructions, and know-how to do the job correctly and safely.
If a condition is described, DO NOT assume that your vehicle has or will have that condition.
Impreza, Legacy, Justy, Loyale, Outback, Forester, Subaru SVX, WRX, WRX STI, Baja, Tribeca,
BRZ, XV Crosstrek, Ascent, Crosstrek Hybrid and “Quality Driven” are Registered Trademarks.
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is
friendly to our environment and in accordance
with all local, state and federal laws and
regulations.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS
COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
SUBARU OF AMERICA, INC. IS
ISO 14001 COMPLIANT
Special Edition TechTIPS Page 1 of 3
(L to R): Field Service Engineer David Kirby, Senior Master Technician Corey Repoza,
Service and Parts Director Greg Edwards, and General Manager Edward Sarecky.
In recognition of Corey Repoza becoming the fourth quarter 2018 QMR of the Month SIA / Indianapolis
Motor Speedway Trip winner, FSE David Kirby organized an award ceremony held in the showroom
of the retailer. Corey received both of his award plaques and was congratulated by his colleagues. His
FSE David Kirby spoke on how Corey’s out of the box thinking and reporting skills made a tremendous
impact and quick response to help enhance product quality.
To display SOA’s gratitude for Corey’s efforts, lunch was also provided for Corey and several of his fellow
coworkers at Kloby’s Smokehouse. David made sure to emphasize that Corey has made an impact on
product quality and encouraged his fellow coworkers to aim for the stars as Corey did with his QMR
submission. After lunch was concluded, the Service Director hung one of Corey’s two plaques in the
customer waiting room, so customers would know that the service staff of this facility is proactive in
product improvement. Corey will also have an article published in the retailer’s monthly newsletter with
the details of his efforts and recognition of this award.
Corey will join William Ertl, Jeremy Hughes,
and Daniel Anderson (previous winners) in
visiting Indiana for their award trip during
the Spring of 2019.
Remember, any Subaru Technician can be a
QMR of the Month national winner. Please
refer to January 2018 edition of TECH TIPS
for more information regarding the award
trip.
CONTINUED ON THE NEXT PAGE
Picture of Corey with his plaque in the customer waiting room which
displays a thank you letter from SOA President and CEO Tom Doll,
and SOA Vice President of Service & Quality Michael Campbell.
Special Edition TechTIPS Page 2 of 3
PROGRAM DETAILS
• Subaru of America, Inc. reserves the right to cancel or amend this program at any time.
All determinations are final.
• A Subaru Service Technician designation does NOT include retailer employees having
multiple or separate titles including but not limited: to Retailer Principal, General
Manager, Sales Manager, F/I Manager, Service Manager, Parts Manager, Shop
Foreman, Dispatcher, Service Advisor, Warranty Administrator, Salesperson, or other
titles.
• To receive any award(s), qualifying Subaru Service Technicians must be actively
employed by an active Subaru retailer throughout the program period and at the time
any award(s) is / are claimed.
• It is the responsibility of the Retailer to make all decisions regarding the employment
status and to inform SOA, SDC or SNE of any changes in that status. SOA, SDC and
SNE shall not be responsible for any errors or omissions in the Retailer’s reporting of
the employment status of Subaru Service Technicians.
• No awards will be distributed to a Subaru Service Technician not meeting all program
requirements.
• Awards must be redeemed by the individual Subaru Service Technician who earned
the award. Awards are non-transferable and cannot be exchanged or substituted in any
way.
• All prize winners are responsible for any and all associated taxes on winnings. Consult
with your personal tax advisor for specifics.
• If you have any questions regarding the program, please contact your local FSE.
Special Edition TechTIPS Page 3 of 3
TIPS_QMR_SE_Mar19
2019 March TechTIPS QMR Special Edition Newsletter
- CEL Doctor: The ANCEL AD310 is one of the best-selling OBD II scanners on the market and is recommended by Scotty Kilmer, a YouTuber and auto mechanic. It can easily determine the cause of the check engine light coming on. After repairing the vehicle's problems, it can quickly read and clear diagnostic trouble codes of emission system, read live data & hard memory data, view freeze frame, I/M monitor readiness and collect vehicle information
- Sturdy and Compact: Equipped with a 2.5 foot cable made of very thick, flexible insulation. It is important to have a sturdy scanner as it can easily fall to the ground when working in a car. The AD310 OBD2 scanner is a well-constructed mechanic tool with a sleek design. It weighs 12 ounces and measures 8.9 x 6.9 x 1.4 inches. Thanks to its compact design and light weight, transporting the device is not a problem. The buttons are clearly labelled and the screen is large and displays results clearly
- Accurate Fast and Easy to Use: The AD310 scanner can help you or your mechanic understand if your car is in good condition, provides exceptionally accurate and fast results, reads and clears engine trouble emission codes in seconds after you fixed the problem. This device will let you know immediately and fix the problem right away without any car knowledge. No need for batteries or a charger, get power directly from the OBDII Data Link Connector in your vehicle
- OBDII Protocols and Car Compatibility: Many cheap scan tools do not really support all OBD2 protocols. AD310 scanner as it can support all OBDII protocols such as KWP2000, J1850 VPW, ISO9141, J1850 PWM and CAN. This device also has extensive vehicle compatibility with 1996 US-based, 2000 EU-based and Asian cars, light trucks, SUVs, as well as newer OBD2 and CAN vehicles both domestic and foreign. Pls confirm with our customer service whether it is compatible with your vehicle before purchasing
- Home Necessity and Worthy to Own: This is an excellent code reader to travel or home with as it weighs less and it is compact in design. You can easily slide it in your backpack as you head to the garage, or put it on the dashboard, this will be a great fit for you. The AD310 is not only portable, but also accurate and fast in performance. Moreover, it covers various car brands and is suitable for people who just need a code reader to check their car
- 【Diagnose Check Engine Light in Seconds – No Mechanic Needed】The FOXWELL NT301 OBD2 scanner instantly reads & clears engine fault codes (DTCs) with one click. Simply plug into the 16-pin DLC port, turn ignition on, and get accurate results within seconds—No prior car knowledge required. Save hundreds on dealership fees by knowing exactly what’s wrong before you visit a shop. The #1 choice car scanner for DIYers and car owners who want to take control of their vehicle’s health
- 【Clear & Reset CEL with Confidence】Unlike cheap code readers that just erase codes temporarily, NT301 works like all professional vehicle code readers: It clears the check engine light only after you’ve fixed the underlying issue. If the problem isn’t fully repaired, the fault code will reappear. So you’ll never get a false pass. Use the foxwell scanner to verify your repair work and drive with peace of mind
- 【Sm-og Check Helper – Know Your Pass/Fail Status Before the Test】With dedicated one-click I/M readiness hotkeys and a simple Red-Yellow-Green LED indicator, you’ll instantly know if your vehicle is ready for annual testing. Built-in speaker provides clear audio feedback. No guesswork—just confidence before you head to the test center. One less thing to worry about when inspection day comes
- 【Advanced OBDII Modes – O- 2 Sensor & EVAP Testing】NT301 go beyond basic code reading with enhanced OBD2 modes. Run an EVAP system check to assess fuel tank condition, and use the O- 2 sensor test to optimize air-fuel ratio, boosting fuel economy, cutting em- issions, and saving you money at the pump. The code reader for cars and trucks is like having a mini em-issions lab in your glove box
- 【Live Data Graphing – Spot Engine Issues in Real Time】View and log live sensor data in easy-to-read graphs with this OBD2 scanner diagnostic tool. Monitor ox- ygen sensors, fuel trims, coolant temperature, RPM, and more to spot suspicious values instantly. This obd scanner gives you professional-grade insight without the pro price tag—a feature you won’t find on basic $20 car code readers
- Understand Your Check Engine Light – The ANCEL AD410 OBD2 scanner helps everyday drivers quickly read and clear engine-related fault codes, view code definitions, and understand why the check engine light is on before visiting a repair shop. With 42,000+ built-in DTC lookups, this car code reader helps reduce guesswork and makes basic vehicle diagnostics easier for beginners and DIY users
- Full OBD2 Diagnostics Made Simple – More than a basic engine code reader, this OBD2 scanner diagnostic tool supports key OBDII functions including reading/clearing codes, live data, freeze frame, I/M readiness, O2 sensor test, EVAP test, vehicle information, and MIL status. It helps you check your car’s condition, verify repairs after the issue is fixed, and communicate with mechanics more confidently
- Live Date & Real-time Vehicle Insights – View real-time engine data such as RPM, coolant temperature, fuel trim, oxygen sensor readings, and other available OBD2 parameters directly on the screen. These live data readings help you better understand how your vehicle is running, spot abnormal patterns, and make more informed repair decisions instead of relying only on a warning light
- Smog Check Readiness At A Glance – Use the I/M readiness function before a smog check or emissions inspection to see whether your vehicle’s monitors are ready. This OBD2 code scanner helps you confirm if recent repairs have brought the system back to a ready state, reducing the chance of failed inspections, retests, wasted trips, and unnecessary inspection fees
- Works With Most OBD2 Vehicles – Compatible with most 1996 and newer U.S.-based OBD2 cars, SUVs, and light trucks, as well as many 2000 and newer EU/Asian OBD2 vehicles. Supports major OBDII protocols including CAN, ISO9141, KWP2000, J1850 VPW, and J1850 PWM. This automotive diagnostic scanner is designed for wide vehicle coverage; please check compatibility with your vehicle before purchase
- Multi-Functions - Practical Multi-Functions OBD2 code reader features built-in OBD2 DTC lookup library, which help you to determine the cause of the engine light, read code, erase code, view freeze frame, I/M ready, vehicle information, data flow, real-time curve, get vehicle speed information, calculate load value, engine coolant temperature, get engine speed.
- Wide Capability - Supports 9 protocols compatible with most 1996 US-Based, 2000 EU-Based and Asian cars, and newer OBD II & CAN domestic or import vehicles. Supports 6 languages - English,German, Dutch, Spanish, French, Italian.
- 2.8" LCD Display - Designed with a clear display 2.8" Large LCD screen - white backlight and contrast adjustment. No need any battery or charger, OBD reader gets the power directly from your vehicle through the OBDII Data Link Connector.
- Compact Design - Car diagnostic scanner is equipped with a 2.5 feet long cable and made of a very thick flexible insulator.There are 6 buttons on OBD2 Scanner:scroll up/down,enter/exit and buttons that quick query VIN vehicle number& the DTC fault code.
- ABS / Airbag codes NOT Supported - It is able to read and clear check engine information which is part of OBDII system, but it cannot work with non-OBDII systems, including ABS / Airbag / Oil Service Light, etc.
- [Easy to Use—Work Out of the Box] + [FOXWELL 2026 New Version] FOXWELL NT604 Elite scan tool is the 2026 new version from FOXWELL, designed for car owners who want to figure out the cause of issues before fixing car problems by scanning common systems like ABS, SRS, engine, and transmission. The NT604 Elite obd2 scanner diagnostic tool comes with the latest software—no need to waste time downloading software first. Plug the scanner into the OBDII port with OBDII cable to start the diagnosis.
- [Affordable] + [Reliable Car Health Monitor] Will you be confused what happens when the warning light of ABS/SRS/transmission/check engine flashes? Instead of taking your cars to dealership, this FOXWELL scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. Note：The device is a diagnostic tool, not a repair tool. To turn off a warning light, you must first physically repair the issue causing it. Only then can the scanner be used to clear the corresponding fault code.
- [5 in 1 Car Diagnostic Scanner] Compared with obd scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also serves as ABS/SRS scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it. Note: doesn't support maintenance functions like reset or relearn. For the SRS system, NT604 Elite can read and clear common fault codes not caused by a crash, but crash/collision data cannot be cleared.
- [Fantastic AUTOVIN] + [No extra software fee] Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite ABS SRS scanner supports 60+ car brands from worldwide (America/Asia/Europe). You don’t need to pay extra software fee. AUTOVIN may not work on some older vehicles or certain vehicle brands. If AUTOVIN fails, please input the vin code manually or go to the Diagnostic Menu to select your vehicle model.
- [Solid protective case KO plastic carrying bag] + [Lifetime update] Almost all same price-level car scanner diagnostic tool only offers plastic bag to hold the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
This product presentation was made with AAWP plugin.