TIPS_QMR_SE_Feb19 – QMR of the Month – Trip Winner Announcement – Subaru

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Subaru Service and Technical Support Line Newsletter
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are written to inform those Technicians of conditions that may occur in some vehicles, or to
provide information that could assist in the proper servicing of the vehicle. Properly trained
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and safely. If a condition is described, DO NOT assume that your vehicle has or will have that
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01 QMR OF THE MONTH – TRIP WINNER ANNOUNCEMENT
Subaru of America, Inc. is extremely excited to announce the third quarter 2018 QMR of the Month
SIA / Indianapolis Motor Speedway Trip winner! As previously mentioned in the January 2018 edition
of TechTIPS and a Subarunet announcement on January 15, 2018 titled “QMR of the Month Program
Enhancement – Trip to SIA and Indianapolis Motor Speedway”, SOA has added yet another great new
feature to the QMR of the Month program. One National winner from each 2018 calendar year quarter
(a potential of 4 winners annually) will win a trip to Lafayette, Indiana to visit and tour both the Subaru
of Indiana Automotive plant, and the world-famous Indianapolis Motor Speedway. In addition, each
winner will receive two plaques which include the following: 1) a SBR Appreciation letter from SBR
Corporate Vice President Hiroki Kurihara, and 2) a SOA Appreciation letter from President and CEO
Tom Doll, and Vice President of Service & Quality Michael Campbell!
The winner for 2018’s third quarter is:
Daniel Anderson from
Stohlman Subaru in Vienna, VA
Daniel submitted an excellent QMR describing a vehicle which presented with a no crank / no start
condition. The combination meter warning lights came on normally but, there was no response when
turning the key to the start position. After repeated attempts to communicate using the SSM, he was
eventually able to obtain a DTC U0100 for “Lost Communication with ECM”. His electrical diagnosis
revealed Fuse 25 (15a) was blown in the under-hood Main Box which controls circuit MB-38 and
powers the ECM, Leak Check Valve, Fuel Injectors 1 to 4, the Mass Air Flow and Intake Air
Temperature Sensors and Purge Control Solenoid Valve. While monitoring the fuse circuit using a
graphing multimeter, he could start the vehicle and observe the amperage draw on circuit MB-38,
Fuse 25. Daniel observed spikes in the voltage draw while wiggling the engine harness. Further
inspection isolated the source of the short to ground to a splice located in the engine harness. The
splice had rubbed through the insulation and was contacting the aluminum coolant crossover pipe.
After completing the repair to the splice and adding extra insulation to prevent recurrence, Daniel
verified a stable amperage draw on circuit MB-38, fuse 25 while again wiggle-testing the harness. He
then cleared all stored DTCs and road tested the vehicle to confirm normal operation. Daniel attached
several high-quality photos to his QMR which were also edited with additional detailed descriptions.
©2019 Subaru of America, Inc. All rights reserved.
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SPECIAL EDITION
Special Edition TechTIPS Page 1 of 3
(L to R): VP of Sales
Jamie Dent, Field Service
Engineer Len Conway,
Senior Master Technician
Dan Anderson, Wife
Jennifer Anderson, Retailer
Principal Cathy Stohlman,
Parts & Service Director
Joe Lishman, District
Parts & Service Manager
Beth Kuhn, and District
Sales Manager Andrew
Raszewski.
The Stohlman Subaru Service and Parts departments enjoyed a Mission BBQ lunch with pulled pork,
pulled chicken, brisket, mac-n-cheese, corn bread, coleslaw, and sweet tea. FSE Len Conway then
addressed the group to congratulate Dan on his achievement, as well as encouraged the group to be
diligent in writing detailed, accurate QMRs. Afterwards, Dealer Principal Cathy Stohlman congratulated
Dan on his accomplishments and those of the entire Service and Parts departments.
After lunch, Dan was presented with his recognition
plaques and was joined by his wife Jennifer in the
presentation. Stohlman Subaru also congratulated
Dan on their Facebook page to make sure everyone
knew of Dan’s great accomplishment.
Daniel will join William Ertl and Jeremy Hughes (our
first and second quarter winners) and up to one
other (to be determined) winner in visiting Indiana
for their award trip during the Spring of 2019.
Remember, any Subaru Technician can be a QMR of the Month national winner. Please refer to
January 2018 edition of TechTIPS for more information regarding the award trip.
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Picture of Stohlman Subaru’s Facebook post (text
and pictures) congratulating Dan Anderson on his
great accomplishment.
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PROGRAM DETAILS
• Subaru of America, Inc. reserves the right to cancel or amend this program at any time.
All determinations are final.
• A Subaru Service Technician designation does NOT include retailer employees having
multiple or separate titles including but not limited: to Retailer Principal, General
Manager, Sales Manager, F/I Manager, Service Manager, Parts Manager, Shop
Foreman, Dispatcher, Service Advisor, Warranty Administrator, Salesperson, or other
titles.
• To receive any award(s), qualifying Subaru Service Technicians must be actively
employed by an active Subaru retailer throughout the program period and at the time
any award(s) is / are claimed.
• It is the responsibility of the Retailer to make all decisions regarding the employment
status and to inform SOA, SDC or SNE of any changes in that status. SOA, SDC and
SNE shall not be responsible for any errors or omissions in the Retailer’s reporting of
the employment status of Subaru Service Technicians.
• No awards will be distributed to a Subaru Service Technician not meeting all program
requirements.
• Awards must be redeemed by the individual Subaru Service Technician who earned
the award. Awards are non-transferable and cannot be exchanged or substituted in any
way.
• All prize winners are responsible for any and all associated taxes on winnings. Consult
with your personal tax advisor for specifics.
• If you have any questions regarding the program, please contact your local FSE.
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