TIPS0219 – 2019 February TechTIPS Newsletter – Subaru

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Subaru Service and Technical Support Line Newsletter
February 2019
The Subaru TechTIPS newsletter is intended for use by professional Technicians ONLY. Articles are
written to inform those Technicians of conditions that may occur in some vehicles, or to provide
information that could assist in the proper servicing of the vehicle. Properly trained Technicians
have the equipment, tools, safety instructions, and know-how to do the job correctly and safely.
If a condition is described, DO NOT assume that your vehicle has or will have that condition.
Impreza, Legacy, Justy, Loyale, Outback, Forester, Subaru SVX, WRX, WRX STI, Baja, Tribeca,
BRZ, XV Crosstrek and “Quality Driven” are Registered Trademarks. Ascent is a trademark.
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is
friendly to our environment and in accordance
with all local, state and federal laws and
regulations.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS
COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
SUBARU OF AMERICA, INC. IS
ISO 14001 COMPLIANT
01 QMR OF THE MONTH
We are pleased to announce this month’s Winner of QMR of the Month:
Perpetuo (Pete) Silan from
Farrish Subaru in Fairfax, VA
Pete submitted an excellent QMR outlining his highly-detailed
diagnosis and repair of a 2016MY Crosstrek which presented with a
customer concern of the back-up camera operating when the shifter
was in positions other than Reverse. He began his diagnosis by
verifying the condition as reported and confirming normal operation
of the Reverse lights. Starting at the rear gate, Pete began his
inspection of the related wiring and harness connections then worked
his way forward utilizing the split-half technique. He proceeded to
rule out the rear body wiring harness along with the inhibiter switch
after confirming the proper (Reverse) signal voltage was coming from
it. Further review of the wiring diagram led him to take a closer look
at the auto-dimming inside rear view mirror wiring. Pete determined
although he had the proper Reverse signal voltage coming to the rearview
mirror harness connector with it plugged in, the voltage remained
when the shifter was taken out of Reverse. After disconnecting
the mirror harness connector, the signal voltage switched on and
off normally when moving the shifter into or out of Reverse. Pete
determined the rear-view mirror assembly was shorted internally.
After swapping a known-good part for confirmation, normal back-up
camera operation was restored. Numerous high-quality photos were
provided with his report which followed along with his step-by-step
diagnosis of the condition.
In appreciation for going the extra mile and sharing his experience
with us, Pete will be receiving the following from his Field Service
Engineer:
A $500.00 Snap-On gift card.
©2019 Subaru of America, Inc. All rights reserved.
SUBARU TECHLINE HOLIDAYS
& HOURS OF OPERATION
Memorial Day: (Closed)
Monday, May 27, 2019
Independence Day: (Closed)
Thursday, July 4, 2019
Mon. – Thurs. 8:30AM – 7:30PM EST
Friday 10:30AM – 5:00PM EST
Saturday 9:00AM – 3:00PM EST
CONTINUED ON THE NEXT PAGE
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ARTICLES CONTAINED
IN THIS ISSUE
CODE ARTICLE………………………….PAGE
(00) STIS New Releases……………….. 5-7
(01) QMR of the Month…………………. 1-2
(01) QMR of the Month Award
Presentations ……………………….. 2
(01) 2019 National Training Competition.. 2
(06) C0271 After Park Brake Actuator
Replacement………………………… 3
(07) Gen 3 Clock Related Concern………. 3
(07) 2018-19MY Legacy & Outback- DTC
B1650………………………………… 4
(10) B2242 Set With No Trouble
Symptom…………………………….. 4
Tech Tips Greatest Tips
(12) Cleaning Spotted Window Glass……. 4
(15) 19MY Remote Engine Start-
Push Button Start……………………. 5
Click on a title below to jump to the article.
Click the date located in the footer to return to page 1.
February 2019 TechTIPS Page 1 of 8
01 QMR OF THE MONTH
The other Regional winners selected from QMRs submitted during August 2018 were:
• Cassidy Moss from Heuberger Motors in Colorado Springs, CO
• Jonathon Scholl from St. Cloud Subaru in St. Cloud, MN
• Mark Panda from Center Subaru in Torrington, CT
Any Subaru Technician can participate in the QMR of the Month program. See the February 2013 and
January 2016 issues of Tech TIPS for full details. You just might see your name and photo in a future issue
of Tech TIPS!
01 QMR OF THE MONTH AWARD PRESENTATIONS
As part of our “enhanced” QMR of the Month recognition program, we include a photo (whenever available)
of the recipient’s award presentation in TIPS. The winner selected from QMR of the Month submissions
received during December 2018, was Perpetuo (Pete) Silan, a Technician at Farrish Subaru in Fairfax, VA.
Pete is shown above after receiving his
$500.00 Snap-On Gift Card. He was
joined by (L to R) SOA District Sales
Manager Andrew Raszewski, District
Parts and Service Manager Beth Kuhn,
Farrish Subaru’s Service Manager
David Palumbo and SOA Field Service
Engineer, Len Conway. Congratulations
and THANK YOU to our December
QMR of the Month Award recipient!
01 2019 NATIONAL TRAINING COMPETITION
The 2019 National Technician Competition kicks off on Tuesday, March 5th at the National Service Training
Center in Camden, NJ. Subaru Zone Champions and Distributor Champions will be competing for prizes,
cash awards, and the opportunity to represent USA in the Subaru World Technician Competition next fall.
The competition entails a written test and three rounds of hands-on challenges.
CONTINUED ON THE NEXT PAGE
February 2019 TechTIPS Page 2 of 8
06 C0271 AFTER PARK BRAKE ACTUATOR REPLACEMENT
DTC C0271 will be stored in memory after electric park brake actuator replacement until a Force Calibration
procedure is completed. If you encounter difficulty completing a Force Calibration and this DTC will not
clear, adjustment of the parking brake shoes may be necessary. Always refer the applicable Service Manual
for parking brake shoe adjustment.
07 GEN 3 CLOCK RELATED CONCERN
If a customer presents with a concern of the time not changing automatically as part of daylight savings time
and has a Harman head unit, the following should be confirmed depending upon the head unit involved:
• Base Unit- Confirm if the time is set to Manual or Auto. This unit displays time in two ways.
ᵒᵒ If the setting is Manual, the time adjusted using the i/Set and up/down buttons on the steering
wheel to manage the settings to the Multi-Function Display (MFD) in the combination meter.
ᵒᵒ If the setting is Auto, the time will match that of a Bluetooth Paired Phone. NOTE: in order for this
setting to work, the phone must be paired via Bluetooth, the phone time must be correct AND
the settings on the phone must allow for the transfer of messages (SMS messages) and user’s
phonebook from the phone to the head unit. Without that access on the phone side, the time will
not transfer or update. It should also be noted that, many times Technicians set the time during
PDI using their own phone and the Auto setting then remove their phone from the head unit.
This will leave the clock time set while in the Auto mode. When the customer pairs their phone
later, if they do not allow the message, transfer the clock will never pair with their phone. In this
case, the time on the phone may change but the head unit time will remain constant. This can
be resolved by deleting and pairing the customer’s phone again and allowing message transfer
from the phone to head unit.
• Mid Unit- See above for Base as settings are identical.
• High/ Navigation Unit- The High unit is different from the Base and Mid units as the Auto
setting receives the time from the GPS network rather than from the phone. Manual setting is the
same as Base and Mid units.
It’s important to review BOTH the head unit and phone settings to ensure the cause of the customer
concern is clearly understood so appropriate action may be taken to address it. Always explain the cause
and resulting adjustments necessary to correct it with the customer so they are aware of it should anything
change in the future such as a new phone purchase.
Please consult TSB 15-229-18 “Clock-Related Concerns and Troubleshooting” or articles in December 2016
Tech Tips “2017MY IMPREZA, DISPLAY AUDIO (NON-NAVIGATION), CLOCK NOT SYNCHRONIZED”
and “CLOCK SETTINGS”, if you need additional details. Also, regardless of the concern, please always
remember to complete a Harman Questionnaire.
CONTINUED ON THE NEXT PAGE
February 2019 TechTIPS Page 3 of 8
07 2018-19MY LEGACY & OUTBACK- DTC B1650
When performing an All Systems check (or a check of the Airbag system) for DTCs, the Airbag System
may store a DTC B1650 and illuminate the Airbag warning light even though there is no warning light or
related customer concern. This condition has been confirmed when using SSM software version 16.1.1.
The cause of this anomaly is currently under investigation. There is no fault of the Airbag or ODS system
and no further diagnostics should be performed or repair attempt made. A simple cycling of the ignition
will turn off the warning light.
10 B2242 SET WITH NO TROUBLE SYMPTOM
Many Technicians have found B2242 stored with no apparent symptoms present. Upon circuit inspections,
Technicians have found there are no terminals in the indicated connectors when attempting to execute the
trouble tree. Vehicles equipped with a manual climate control system will always set B2242. This is because
there is no communication circuit between the audio/navigation unit and the manual HVAC control panel.
This is a normal condition and does not require diagnosis for vehicles equipped with a manual HVAC system.
This series features TechTIPS articles frequently referred to by Techline. This month’s feature from
July 2012 shows the procedure for cleaning spotted window glass.
12 CLEANING SPOTTED WINDOW GLASS
The Techline has received inquiries concerning
spotting, streaking and deposits on the glass which
normal cleaning methods like soap and water
or window cleaning products like Windex® have
not been able to remove. Below are pictures of
difficult to clean glass concerns where we have
discovered that the “Mr. Clean® MAGIC ERASER,
bath scrubber™” will effectively remove substances.
This product is effective for use on glass outside
and inside the car and may be used without harming
the glass, plastic and rubber trim and painted parts on the vehicle
surrounding the glazing areas. NOTE: during the cleaning process, all
residue from the “Mr. Clean® MAGIC ERASER, bath scrubber™” was
wiped clean and not allowed to dry on any surrounding surfaces. Also,
the C.R. Laurence Co. Inc. “Sparkle Clean” Cat No. SP101 works well to
remove these types of spots.
SMEARED SUBSTANCE TYPE SPOTS
SPOTTED SUBSTANCE TYPE SPOTS
CONTINUED ON THE NEXT PAGE
February 2019 TechTIPS Page 4 of 8
15 19MY REMOTE ENGINE START- PUSH BUTTON START
Vehicles & Remote Engine Start Kits Affected:
• 2019MY Ascent with Push Start Ignition – H001SXC000
• 2019MY Forester with Push Start Ignition – H001SSJ000
• 2019MY Impreza/Crosstrek with Push Start Ignition – H001SFL300
Understanding the Remote Engine Start (RES) 15 minute run time / 20 minute max run time features on
push start equipped vehicles: As soon as the RES system has been activated, the default 15 minute run
time counter begins. If 15 minutes expire before a take-over event (ready-to-drive mode) with the factory
Access key or a shut-down trigger event (hood open or RES deactivated via key fob), the RES system will
shut down. The RES system can be activated again, but for safety reasons, only for an additional 5 minutes
or a total of 20 minutes. The only method of resetting the RES 20 minute max run time counter is
to manually turn ON the ignition or start the vehicle utilizing the brake and START/STOP button
on the dashboard with the factory Access key present. If an attempt is made to activate the RES
system after 20 minutes of run time, but before a manual ignition cycle with the factory Access key (OFF
> ON > OFF), the RES system will confirm the 20 minute max run time has expired by honking the horn
and flashing the lights 3 times.
*IMPORTANT NOTE: The RES 20 minute max run time counter does NOT reset during a take-over event
(ready-to-drive mode) with the factory Access key. Take-over event / ready-to-drive mode is when the
driver enters the vehicle with the RES active, depresses the brake pedal, presses the Start/Stop button,
then drives away.
Solution: Confirm your customers understanding of the RES run time operation, particularly on 2019MY
push start equipped vehicles.
00 STIS NEW RELEASES
ITEM CODE ITEM TYPE TITLE
CREATED
DATE
16-111-18R
Technical Service
Bulletin
Reprogramming File Availabilit… 20-Feb-19
06-69-19R
Technical Service
Bulletin
Rear ABS Wheel Speed Sensor- D… 20-Feb-19
11-169-16R
Technical Service
Bulletin
Reprogramming Files for Spark … 20-Feb-19
16-112-18R
Technical Service
Bulletin
Ignition Key Sticking / Design… 20-Feb-19
15-237-19R
Technical Service
Bulletin
Chattering Sound from A/C Comp… 19-Feb-19
CONTINUED ON THE NEXT PAGE
February 2019 TechTIPS Page 5 of 8
ITEM CODE ITEM TYPE TITLE
CREATED
DATE
WUA-86R
Subaru Product/
Campaign Bulletin
Harman Kardon Head Unit Reprog… 15-Feb-19
WTZ-85R
Subaru Product/
Campaign Bulletin
Harman Kardon Head Unit FMVSS … 15-Feb-19
WTY-84R
Subaru Product/
Campaign Bulletin
2.0L Engine Valve Spring Fract… 13-Feb-19
14-22-16R
Technical Service
Bulletin
Special Service Tool Cross Ref… 13-Feb-19
WUC-88
Subaru Product/
Campaign Bulletin
Power Steering Gear Box Inspec… 12-Feb-19
11-190-19
Technical Service
Bulletin
DTC U0122 and Hesitation at Hi… 12-Feb-19
WTX-83
Subaru Product/
Campaign Bulletin
Rear Subframe- Lateral Link Br… 12-Feb-19
12-258-19
Technical Service
Bulletin
Rear Combination Lamp Access P… 11-Feb-19
06-69-19
Technical Service
Bulletin
Rear ABS Wheel Speed Sensor- D… 7-Feb-19
WUA-86R
Subaru Product/
Campaign Bulletin
Harman Kardon Head Unit Reprog… 6-Feb-19
WTW-82
Subaru Product/
Campaign Bulletin
Combination Meter Reprogrammin… 6-Feb-19
L101SSJ000
Accessory Installation
Guide
PORT INSTALLATION: 2019MY Fore… 6-Feb-19
L101SSJ000
Accessory Installation
Guide
FORESTER TRAILER HITCH (FRENCH… 1-Feb-19
12-257-19
Technical Service
Bulletin
Instrument Panel Cover Peeling 31-Jan-19
02-134-12R
Technical Service
Bulletin
Valve Spring Change to FB Engi… 31-Jan-19
02-133-12R
Technical Service
Bulletin
Valve Spring information 31-Jan-19
15-205-16R
Technical Service
Bulletin
Reprogramming File Availabilit… 30-Jan-19
16-119-19
Technical Service
Bulletin
Control Valve Assembly- Design… 29-Jan-19
CONTINUED ON THE NEXT PAGE
00 STIS NEW RELEASES (CONTINUED)
All revised publications are highlighted in yellow.
February 2019 TechTIPS Page 6 of 8
ITEM CODE ITEM TYPE TITLE
CREATED
DATE
15-237-19
Technical Service
Bulletin
Chattering Sound from A/C Comp… 28-Jan-19
11-189-19
Technical Service
Bulletin
PCV Valve Thread Sealant Chang… 25-Jan-19
07-147-19
Technical Service
Bulletin
DTCs P1C06 and P1C07- Diagnost… 25-Jan-19
06-68-19
Technical Service
Bulletin
Proper Grease Application duri… 25-Jan-19
05-67-19
Technical Service
Bulletin
Wheel Hub / Bearing Assembly- … 24-Jan-19
07-146-19
Technical Service
Bulletin
Engine Wiring Harness- Design … 24-Jan-19
07-145-19
Technical Service
Bulletin
Readiness DTC B279A12 23-Jan-19
12-256-19
Technical Service
Bulletin
Sunshine Orange (Code AK) Pain… 23-Jan-19
15-211-17R
Technical Service
Bulletin
Reprogramming File Availabilit… 22-Jan-19
WTZ-85R
Subaru Product/
Campaign Bulletin
Harman Kardon Head Unit FMVSS … 22-Jan-19
All revised publications are highlighted in yellow. CONTINUED ON THE NEXT PAGE
00 STIS NEW RELEASES (CONTINUED)
February 2019 TechTIPS Page 7 of 8
*** NOW YOU CAN E-MAIL YOUR TECHTIPS INPUT AND SUGGESTIONS TO: TECH@SUBARU.COM ***
SUBARU TECHLINE Monday – Thursday 8:30 am to 7:30 pm
Hours of Operation Friday 10:30 am to 5 pm and Saturday 9 am to 3 pm
This is your chance to offer suggestions for use in future issues of TechTIPS! Make sure
that if you e-mail us, you place in the subject line of your e-mail “For TechTIPS Newsletter”.
Thank you!
MODEL:
YEAR:
VIN:
Description of situation encountered:
Your suggestion for repair procedure, product improvements, etc.:
Please attach separate sheets, if necessary. You may also want to include Service Manual
diagrams or references, or your own drawings to assist in describing your suggestion. All
information submitted becomes the property of Subaru of America, Inc. Permission is granted to
Subaru of America, Inc. to print your name and suggestions in TechTIPS and other Subaru of
America, Inc. publications. Mail items to: PO Box 9103; Camden, NJ 08101-9877.
Your Name:
Signature:
Dealer’s Name:
City:
Date:
Dealer Code:
February 2019 TechTIPS Page 8 of 8