Glass Run Channels (Front Door) – Design Change – 2014-2018 Subaru Forester

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Bulletin Number: 12-272-19R; Revised: 09/30/19 Page 1 of 2
Continued…
NUMBER: 12-272-19R
DATE: 09/26/19
REVISED: 09/30/19
APPLICABILITY: 2014-18MY Forester
SUBJECT: Glass Run Channels (Front Door) – Design Change
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
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ISO 14001 Compliant
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excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
INTRODUCTION:
This bulletin announces a design change made to the front door glass run channels. Water can
enter the run channels and cause a stick-slip (judder) condition to occur as the door glass opens and
closes. The judder is transferred through the window regulator mechanism in the form of mechanical
resistance to the electric window motor. On models equipped with the Auto-up and Auto-down
feature, if the level of this resistance increases enough, the auto-reversing (anti-entrapment) feature
can activate and cause an inability to close the window.
PART INFORMATION:
The run channel surfaces that contact the door glass were changed to parts with lower sliding
resistance.
Description Part Number Application
RUN CHANNEL- RF 63527SG002
2014-16MY
RUN CHANNEL- LF 63527SG012
RUN CHANNEL- RF 63527SG101
2016-18MY
RUN CHANNEL- LF 63527SG111
REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being
repaired.
SERVICE BULLETIN
ATTENTION:
GENERAL MANAGER q
PARTS MANAGER q
CLAIMS PERSONNEL q
SERVICE MANAGER q
IMPORTANT – All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
©2019 Subaru of America, Inc. All rights reserved.
Bulletin Number: 12-272-19R; Revised: 09/30/19 Page 2 of 2
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
The service procedures for replacing the glass run channel remains unchanged. Always refer to
the applicable Service Manual and review the full requirements of the repair being performed. The
Service Manual procedures contain information critical to performing an effective repair the first
time and every time. This includes but is not limited to: important SAFETY precautions, proper
inspection criteria, necessary special tools, required processes and related one-time-use parts needed
for a complete and lasting repair.
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period, this repair may be submitted using
the following claim information:
Labor Description Labor Operation # Labor Time Fail Code
ONE FRONT DOOR GLASS RUN CHANNEL WEATHER STRIP R&R A914-421 0.4
WBA-29
BOTH FRONT DOOR GLASS RUN CHANNEL WEATHER STRIPS R&R A914-424 0.7
IMPORTANT REMINDERS:
• SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.
• Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
• Always refer to STIS for the latest service information before performing any repairs.

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