NHTSA ID Number: 10166898
Manufacturer Communication Number: 06-71-19R
Summary
In the interest of customer satisfaction, Subaru
of America, Inc. (SOA) is extending the New Car Limited Warranty coverage for the Electric Parking Brake (EPB) assembly used in the above listed models and model years from the original three (3) years or thirty-six thousand (36,000) miles (whichever comes first) to fifteen (15) years / unlimited mileage. This change is in response to an identified condition which in some cases, can cause the EPB system to not operate as designed. Our commitment remains to provide Subaru customers with added assurance regarding the function and overall performance of their vehicle. Customers will be notified of this Warranty Extension by mail.
10 Affected Products
Vehicles
INTRODUCTION:
In the interest of customer satisfaction, Subaru of America, Inc. (SOA) is extending the New Car Limited Warranty coverage for the Electric Parking Brake (EPB) assembly used in the above listed models and model years from the original three (3) years or thirty-six thousand (36,000) miles (whichever comes first) to fifteen (15) years / unlimited mileage. This change is in response to an identified condition which in some cases, can cause the EPB system to not operate as designed. Our commitment remains to provide Subaru customers with added assurance regarding the function and overall performance of their vehicle. Customers will be notified of this Warranty Extension by mail.
NOTE: ALWAYS perform a Vehicle Coverage Inquiry on Subarunet to determine eligibility for this warranty extension before proceeding with any inspection or repair. See sample inquiry result below.
IMPORTANT: This EPB Warranty Extension is subject to the same terms and conditions set forth in the New Car Limited Warranty. The warranty extension is only applicable to the original equipment EPB assembly and Genuine Subaru replacement EPB assemblies. See individual vehicle Warranty coverage for details as outlined in the applicable Warranty and Maintenance Supplement booklet or the Claims Policies and Procedures Manual.
PART INFORMATION:
The two EPB Actuator Assemblies and the four (4), one-time use retaining nuts for the fuel tank protectors listed below are covered by this Warranty Extension:
| Description | Part Number | Application / Note |
| ACTUATOR ASSY EPB | 26002AJ01E | 2010-2012MY |
| 26002AJ02D | 2013-2014MY | |
| SELF-LOCKING NUT | 023508000 | All, Qty. 4 Req’d per Vehicle |
IMPORTANT: The new actuator parts are very similar in appearance but the function is very different. Always confirm you have the correct part number for the vehicle application before installation.
SERVICE PROCEDURE:
When a customer presents a vehicle for consideration of EPB repairs to be covered by this Warranty Extension, the standard terms of the New Car Limited Warranty apply. Retailers should refer to that coverage information when determining if a repair is covered under this warranty extension. Contact the SOA Claims Team with any coverage questions. Once the determination is made regarding coverage, replacement of the EPB assembly should be performed following the existing Service Manual procedures. Always refer to the applicable Service Manual and review the full requirements of the repair being performed. The Service Manual procedures contain information critical to performing an effective repair the first time and every time. This includes but is not limited to:
important SAFETY precautions, necessary special tools, required processes and related one-time-use parts needed for a complete and lasting repair.
IMPORTANT NOTES:
- Always confirm the part number being installed is correct for the vehicle application. Parts for different vehicle applications may appear similar but functionality is different.
- It is always recommended to road test the vehicle and confirm service brake and EPB operation or concerns prior to initiating any repairs. Note any concerns unrelated to EPB condition and review with the customer prior to making any repair.
- Always confirm all aspects of proper EPB functionality following repair.
SEOCONTENT-START
APPLICABILITY: 2010-2014MY Legacy and Outback
Models with CVT
SUBJECT: Electric Parking Brake Assembly
Warranty Extension
WARRANTY / CLAIM INFORMATION:
Refer to the Labor Time Guide for the applicable claim submission information.
IMPORTANT REMINDERS:
- SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
- Always check for any open recalls or campaigns anytime a vehicle is in for servicing. • Always refer to STIS for the latest service information before performing any repairs.
SEOCONTENT-END
September 2019
Important Notice:
Warranty Extension for Electric Parking Brake Assembly (EPB) 2010-2014 Legacy/Outback with CVT or 5AT Transmission
Dear Subaru Owner:
As part of Subaru of America’s dedication to customer satisfaction, this letter is to inform you of an extension to the Basic New Car Limited Warranty for your vehicle’s Electric Parking Brake Assembly (EPB). As the warrantor of Subaru vehicles in the United States, Subaru of America is implementing an EPB Warranty Extension program which extends warranty coverage for the EPB on the models listed above that were sold or leased in the United States.
Please note that this is not a recall, and it does not impact the safety of your vehicle. If your vehicle is operating as expected, you do not need to take your vehicle to a Subaru retailer for repairs.
| NOTE: No action is required by you to receive the benefit of this warranty extension. The extension has been automatically applied to your vehicle. |
Electric Parking Brake Assembly Warranty Extension
The Electric Parking Brake Assembly Warranty Extension extends the vehicle’s original New Car Basic Limited Warranty as it applies to the Electric Parking Brake Assembly.
For all vehicles listed above:
- The coverage period extends the vehicle’s New Car Basic Limited Warranty as it applies to the Electric Parking Brake Assembly from the original three (3) years or thirty-six thousand (36,000) miles (whichever comes first) to fifteen (15) years and unlimited miles.
- Repairs under this coverage period must be completed prior to the expiration of that 15-year period.
If you are not experiencing any concerns with your Electric Parking Brake Assembly, you do not need to schedule an appointment with an authorized Subaru retailer.
Reimbursement Eligibility
- You may be eligible for reimbursement if you paid to have your vehicle’s EPB repaired or replaced following the expiration of the original New Car Basic Limited Warranty period of three (3) years or thirty-six thousand (36,000) miles, but before the newly extended warranty period of fifteen (15) years, unlimited miles.
- You must have paid an out-of-pocket expense for a repair or replacement of the EPB that would have been covered had it occurred during the warranty coverage period. This includes any deductible expense or partial reimbursement for repairs.
- If you have been previously reimbursed by SOA or one of its retailers for partial coverage of this repair, only the portion that has not been reimbursed is eligible for reimbursement.
- You are not eligible to recover any repair costs previously reimbursed or paid for by any third- party including Subaru Added Security, other extended warranty providers, or an authorized Subaru retailer.
To Apply for Reimbursement
Please apply for reimbursement online at https://soaclaimform.custhelp.com/app/EPBForm. Complete the online claim form and attach the required documentation listed below:
- Attach a copy of the receipt or invoice for the repair. A copy of the repair invoice or work order showing EPB repair and/or replacement will meet this requirement. The invoice must show your vehicle model, vehicle identification number (VIN), the name and address of the facility that completed the repair, the cost of the repair (parts and labor), and the date the work was completed.
- Attach proof of payment, such as a copy of the canceled check, bank statement, cash receipt, or credit card receipt showing that you paid for the repair.
If you prefer to apply for reimbursement by mail, please send a completed Claim Reimbursement Form and copies of the required documentation listed above to:
Subaru of America Inc.
EPB Warranty Extension
Customer Retailer Services
P.O. Box 9800
Camden, NJ 08103-9800
Your request for reimbursement must be postmarked no later than December 31, 2019.
Please allow 6-8 weeks for the reimbursement to be processed. Failure to include proper documentation may delay your reimbursement.
If you have questions about this notice or need help contacting an authorized Subaru retailer, please contact the EPB Extension Hotline at 844-373-6614. Additional information can be found online at https://soaclaimform.custhelp.com/app/EPBForm
Sincerely,
Subaru of America, Inc.
NUMBER: 06-71-19R
DATE: 09/16/19
REVISED: 10/04/19
NUMBER: 06-71-19
DATE: 09/16/19
NHTSA ID Number: 10165515
Manufacturer Communication Number: Warranty Extensi
Summary
Subaru owner letter. As part of Subaru of America’s dedication to customer satisfaction, this letter is to inform you of an extension to the Basic New Car Limited Warranty for your vehicle’s Electric Parking Brake Assembly (EPB). As the warrantor of Subaru vehicles in the United States, Subaru of America is implementing an EPB Warranty Extension program which extends warranty coverage for the EPB on the models listed above that were sold or leased in the United States.
10 Affected Products
Vehicles
September 2019
Important Notice:
Warranty Extension for Electric Parking Brake Assembly (EPB) 2010-2014 Legacy/Outback with CVT or 5AT Transmission
Dear Subaru Owner:
As part of Subaru of America’s dedication to customer satisfaction, this letter is to inform you of an extension to the Basic New Car Limited Warranty for your vehicle’s Electric Parking Brake Assembly (EPB). As the warrantor of Subaru vehicles in the United States, Subaru of America is implementing an EPB Warranty Extension program which extends warranty coverage for the EPB on the models listed above that were sold or leased in the United States.
Please note that this is not a recall, and it does not impact the safety of your vehicle. If your vehicle is operating as expected, you do not need to take your vehicle to a Subaru retailer for repairs.
NOTE: No action is required by you to receive the benefit of this warranty extension. The extension has been automatically applied to your vehicle.
Electric Parking Brake Assembly Warranty Extension
The Electric Parking Brake Assembly Warranty Extension extends the vehicle’s original New Car Basic Limited Warranty as it applies to the Electric Parking Brake Assembly.
For all vehicles listed above:
- The coverage period extends the vehicle’s New Car Basic Limited Warranty as it applies to the Electric Parking Brake Assembly from the original three (3) years or thirty-six thousand (36,000) miles (whichever comes first) to fifteen (15) years and unlimited miles.
- Repairs under this coverage period must be completed prior to the expiration of that 15-year period.
If you are not experiencing any concerns with your Electric Parking Brake Assembly, you do not need to schedule an appointment with an authorized Subaru retailer.
Reimbursement Eligibility
- You may be eligible for reimbursement if you paid to have your vehicle’s EPB repaired or replaced following the expiration of the original New Car Basic Limited Warranty period of three (3) years or thirty-six thousand (36,000) miles, but before the newly extended warranty period of fifteen (15) years, unlimited miles.
- You must have paid an out-of-pocket expense for a repair or replacement of the EPB that would have been covered had it occurred during the warranty coverage period. This includes any deductible expense or partial reimbursement for repairs.
- If you have been previously reimbursed by SOA or one of its retailers for partial coverage of this repair, only the portion that has not been reimbursed is eligible for reimbursement.
- You are not eligible to recover any repair costs previously reimbursed or paid for by any third- party including Subaru Added Security, other extended warranty providers, or an authorized Subaru retailer.
To Apply for Reimbursement
Please apply for reimbursement online at https://soaclaimform.custhelp.com/app/EPBForm. Complete the online claim form and attach the required documentation listed below:
- Attach a copy of the receipt or invoice for the repair. A copy of the repair invoice or work order showing EPB repair and/or replacement will meet this requirement. The invoice mustshow your vehicle model, vehicle identification number (VIN), the name and address of the facility that completed the repair, the cost of the repair (parts and labor), and the date the work was completed.
- Attach proof of payment, such as a copy of the canceled check, bank statement, cash receipt, or credit card receipt showing that you paid for the repair.
If you prefer to apply for reimbursement by mail, please send a completed Claim Reimbursement Form and copies of the required documentation listed above to:
Subaru of America Inc.
EPB Warranty Extension
Customer Retailer Services
P.O. Box 9800
Camden, NJ 08103-9800
Your request for reimbursement must be postmarked no later than December 31, 2019.
Please allow 6-8 weeks for the reimbursement to be processed. Failure to include proper documentation may delay your reimbursement.
If you have questions about this notice or need help contacting an authorized Subaru retailer, please contact the EPB Extension Hotline at 844-373-6614. Additional information can be found online at https://soaclaimform.custhelp.com/app/EPBForm
Sincerely,
Subaru of America, Inc.
Warranty Extension for Electric Parking Brake Assembly (EPB) 2010-2014 Legacy/Outback with CVT or 5AT Transmission
September 2019
NHTSA ID Number: 10165517
Manufacturer Communication Number: Retailer Announc
Summary
As part of Subarus dedication to customer satisfaction, SOA is announcing an Electric Parking Brake (EPB) Warranty Extension program, which extends the New Car Basic Limited Warranty coverage of the EPB actuator assembly for 2010-2014 Legacy/Outback vehicles with CVT or 5AT Transmission that were sold or leased in the United States.
10 Affected Products
Vehicles
Subarunet Announcement
To: All Subaru Retailers
From: Subaru of America, Inc.
Date: September 16, 2019
As part of Subaru’s dedication to customer satisfaction, SOA is announcing an Electric Parking Brake (EPB) Warranty Extension program, which extends the New Car Basic Limited Warranty coverage of the EPB actuator assembly for 2010-2014 Legacy/Outback vehicles with CVT or 5AT Transmission that were sold or leased in the United States.
Please note the following important details regarding this program, and review them with all appropriate personnel:
EPB Warranty Extension
The EPB Warranty Extension extends the affected vehicle’s’ original “New Car Basic Limited
Warranty” against defects that apply to the EPB Actuator Assembly. If a defect is verified, the EPB assembly should be replaced following the procedures outlined in Technical Service Bulletin 06-71-19R.
A warranty extension for the EPB assembly of twelve (12) years, unlimited mileage will be added to these vehicles’ original three (3) year, 36,000-mile New Car Basic Limited Warranty. The total coverage period for the EPB Warranty Extension is fifteen (15) years from the warranty start date (regardless of mileage). Repairs under this coverage period must be completed prior to the expiration of that fifteen-year period.
For vehicles within the coverage guidelines listed in the bulletin, customers can schedule an appointment with an authorized Subaru retailer should they be experiencing any concerns with their EPB actuator assembly. There is no mandatory inspection required for this warranty extension. Only those vehicles where the customer is currently experiencing a concern with the EPB should be repaired.
Under normal operating conditions, the brake system warning light illuminates with the parking brake applied while the ignition switch is in the “ON” position. The light turns off when the EPB is released.
The brake system warning light flashes when the EPB system is malfunctioning. If the brake system warning light flashes, the driver should park the vehicle in a safe location as soon as possible, following the precautions listed below, and contact a Subaru retailer.
Should a customer report a concern with the EPB, please advise them of the information and parking tips listed below, which are also described in the Owner’s Manual. Until an inspection and/or repair can be performed, the driver should always do the following when parking the vehicle:
- Whenever possible, park the vehicle in a flat location.
- When parking uphill, the front wheels should be turned away from the curb as shown. Also, be sure to shift the CVT or 5AT selector into Park. • When parking downhill, the front wheels should be turned into the curb as shown. Also, be sure to shift the CVT or 5AT selector into Park.
- Apply the EPB by depressing the brake pedal and pressing the EPB switch firmly.
Please note: The EPB actuator assembly is subject to the same terms and conditions set forth in the New Car Basic Limited Warranty unless expressly modified by terms outlined in the Customer Notification Letter.
Owner Notification
Subaru is sending a letter to all owners of affected vehicles. A copy of the Customer
Notification Letter is linked here for reference. Customer letters will begin mailing on September 21, 2019.
Technical Instructions / Claim Procedures
Detailed instructions regarding the repair or replacement and warranty claim procedures will be provided in Technical Service Bulletin 06-71-19R.
Pre-owned Vehicles in Retailer Inventory:
Subaru requests for all pre-owned vehicles covered by this program, Retailers inform customers at the time of sale that the vehicle is covered by a warranty extension program. Sharing a copy of the Customer Notification Letter (as linked previously in this announcement) is strongly recommended to ensure this information is fully communicated.
Customer Reimbursement
Subaru is reimbursing customers who previously paid for a replacement related to an EPB failure. If a customer has paid to have a replacement performed sometime in the past, they may be eligible for reimbursement.
Customers can apply for reimbursement online by going to: https://soaclaimform.custhelp.com/app/EPBForm.
If they did not receive the letter, they may contact the Subaru EPB Hotline at 1-844-373-6614 for specific information.
Coverage Questions
Should you have questions regarding warranty coverage, contact Subaru Claims Helpline at 1-866-SUBARU2 (1-866-782-2782).
Subarunet Announcement
September 16, 2019
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