WUQ-02 – Ignition Coil Reprogramming – 2017-2019 Subaru Impreza & 2018-2019 Crosstrek

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Subaru of America, Inc. P.O. Box 9103 Camden, NJ 08101-9877 844-373-6614 www.subaru.com Dear Subaru Owner: In December of 2019, SUBARU OF AMERICA, INC. notified owners that a defect, which relates to motor vehicle safety, exists in certain 2017-2019 model year Impreza and 2018-2019 model year Crosstrek vehicles. You received this notice because our records indicate that you currently own one of these vehicles and that the required repairs for this important safety recall have not been completed. REASON FOR THIS SAFETY RECALL Under certain circumstances, the ignition coil may remain energized longer than designed after the engine is OFF. If the ignition coil remains energized for too long, the internal temperature of the ignition coil may increase which could cause a short circuit and a blown fuse. SAFETY RISK If a short circuit in the ignition coil occurs while the vehicle is in motion, the vehicle may experience a sudden loss of power while driving without the ability to immediately restart the engine, increasing the risk of a crash. WHAT SUBARU WILL DO Subaru will reprogram the electronic control module (ECM) and inspect the ignition coil at no cost. If ignition coil damage is found, the damaged ignition coil will be replaced with a new part at no cost to you. Additionally, in the unlikely event the ignition coil damage has caused damage to the catalytic converter, this part will also be replaced at no cost to you. What You Should Do You should contact any authorized Subaru retailer (dealer) for an appointment to have this safety recall repair performed, at no cost to you. HOW LONG WILL THE REPAIR TAKE? The time required for the ECM reprograming and ignition coil inspection is approximately 30 minutes. However, if during inspection it is determined that there is evidence of ignition coil or catalytic converter damage, the time required to complete these repairs may take longer. Your retailer can provide you with a better estimate of the overall time for this service visit, as it may be necessary to make your vehicle available for a longer period of time. For your convenience, your retailer may provide you with a loaner or rental vehicle, at no cost to you, until the repair is complete. IS IT SAFE TO HAVE THIS SERVICE COMPLETED DURING THIS TIME? Subaru retailers are undertaking enhanced measures to help ensure the health and well-being of customers and employees. • Retailer facilities are routinely and thoroughly sanitized. URGENT IMPORTANT SAFETY RECALL Please contact your authorized Subaru retailer now to schedule this FREE repair! This notice applies to the VIN below Subaru Safety Recall WUQ-02 NHTSA Recall ID 19V-743 June 2020 • Many stores are providing contact-free service and alternative transportation options, including vehicle pick-up and drop-off options, additional vehicle loaners and mobile repair. Please ask your retailer for options. IF YOU NEED FURTHER ASSISTANCE: To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a Retailer.’ For additional information, please go to: http://www. wuq02.service-campaign.com. If you need additional assistance, please contact us directly: • By e-mail: Go to www.subaru.com and select “Customer Support” • By telephone: 1-844-373-6614 Monday through Friday between 8:00 a.m. and 7:00 p.m. ET • By U.S. Postal mail: Write us at Subaru of America, Inc. Attn: Customer Advocacy Department P.O. Box 9103, Camden, NJ 08101-9877 Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible. Sincerely, Subaru of America, Inc. Notice to Lessors The lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s) within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve months prior to the date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A leased vehicle is a vehicle leased to another person for a term of at least four months.) a subsidiary of Subaru Corporation

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Subaru of America, Inc. P.O. Box 9103 Camden, NJ 08101-9877 844-373-6614 www.subaru.com Dear Subaru Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain 2017-2019 model year Impreza and 2018-2019 model year Crosstrek vehicles. You received this notice because our records indicate that you currently own one of these vehicles. REASON FOR THIS SAFETY RECALL Under certain circumstances, the ignition coil may remain energized longer than designed after the engine is OFF. If the ignition coil remains energized for too long, the internal temperature of the ignition coil may increase which could cause a short circuit and a blown fuse. SAFETY RISK If a short circuit in the ignition coil occurs while the vehicle is in motion, the vehicle may experience a sudden loss of power while driving without the ability to immediately restart the engine, increasing the risk of a crash. WHAT SUBARU WILL DO Subaru will reprogram the electronic control module (ECM) and inspect the ignition coil at no cost. If ignition coil damage is found, the damaged ignition coil will be replaced with a new part at no cost to you. Additionally, in the unlikely event the ignition coil damage has caused damage to the catalytic converter, this part will also be replaced at no cost to you. What You Should Do You should contact any authorized Subaru retailer (dealer) for an appointment to have this safety recall repair performed, at no cost to you. HOW LONG WILL THE REPAIR TAKE? The time required for the ECM reprograming and ignition coil inspection is approximately 30 minutes. However, if during inspection it is determined that there is evidence of ignition coil or catalytic converter damage, the time required to complete these repairs could exceed 2 ½ hours. Your retailer can provide you with a better estimate of the overall time for this service visit, as it may be necessary to make your vehicle available for a longer period of time. For your convenience, your retailer may provide you with a loaner or rental vehicle, at no cost to you, until the repair is complete. CALIFORNIA REGISTERED OWNERS The California Air Resources Board requires that emission related campaigns be completed prior to California’s vehicle registration renewal process; without this repair, you will not be able to register your vehicle during your next annual registration. Upon completion of this campaign, your California dealer will complete and provide you a “Proof of Correction Certificate.” If required, present the certificate to the California Department of Motor Vehicles (the “DMV”) when renewing your California registration as proof of campaign completion. If the DMV does not request the certificate, we recommend that you keep it for your records. In addition, the State of California requires that every vehicle must pass an emission test (SMOG Check) every two years and before it is sold. Without the repair we are providing at no charge, your vehicle may not pass this test. OWNER INFORMATION Government regulations require that recall notifications be sent to the last known owner of record. That information is based primarily on state registration and title data. If you are a lessor of this vehicle, federal regulations require you to forward this notice to your lessee within ten days. Subaru Safety Recall WUQ-02 NHTSA Recall ID 19V-743 December 2019 URGENT IMPORTANT SAFETY RECALL This notice applies to the VIN below If you have moved or sold your vehicle, please update this information online at www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the “Quick Links” menu. IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR If you have already paid for repairs associated with this condition, you may be eligible for reimbursement. Reimbursement consideration will be based on the amount an authorized Subaru retailer in your area would charge for the same repair. Please send the original service repair order, which has the name of the repair facility, date of repair, mileage at the time of repair, complete 17-digit vehicle identification number (VIN), and your name, with correct mailing address and telephone number to the address listed below. Subaru of America, Inc. Customer-Retailer Services Department, Attention: WUQ-02 Recall P.O. Box 9103, Camden, NJ 08101-9877 Please send original receipts only and retain a photocopy for your records. Please be assured that we will attempt to process your reimbursement request as quickly as possible, but it may take up to 60 days for this process to be completed. IF YOU NEED FURTHER ASSISTANCE: To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a Retailer.’ For additional information, please go to: http://www.wuq02.service-campaign.com. If you need additional assistance, please contact us directly: • By e-mail: Go to www.subaru.com and select “Customer Support” • By telephone: 1-844-373-6614 Monday through Friday between 8:00 a.m. and 7:00 p.m. ET • By U.S. Postal mail: Write us at Subaru of America, Inc. Attn: Customer-Retailer Services Department P.O. Box 9103, Camden, NJ 08101-9877 To subscribe to the NHTSA Recall Notification email System, please go to: https://www-odi.nhtsa.dot.gov/nhtsa/subscriptions. Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge. You may also contact the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time. Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible. Sincerely, Subaru of America, Inc. A subsidiary of SUBARU CORPORATION Notice to Lessors The lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s) within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve months prior to the date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A leased vehicle is a vehicle leased to another person for a term of at least four months.)

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: October 23, 2019 UPDATE: STOP SALE/Safety Recall: WUQ-02 Impreza/Crosstrek Ignition Coil Reprogramming THE .PAK FILES NECESSARY FOR THIS REPAIR ARE NOW AVAILABLE. The remedy is now available for this recall. Please refer to the WUQ-02 Product Campaign Bulletin on STIS. Subaru of America, Inc. (Subaru) is recalling certain 2017-2019 model year Impreza and 2018-2019 Crosstrek vehicles due to improper Engine Control Module (ECM) programming. A total of 466,205 U.S. vehicles will be affected by this recall. A small number of these units may still be in retailer inventory. Please be sure to check your inventory. Affected Vehicles Model Year Carline Production Date Range 2017-2019 Impreza 4D 7/1/2016 – 6/17/2019 2017-2019 Impreza 5D 7/1/2016 – 6/17/2019 2018-2019 Crosstrek 5/09/17 – 5/08/2019 Not all vehicles in the production range listed above are affected by this recall. Coverage must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com prior to repair. Reason for this Recall Under certain circumstances, the ignition coil may be energized longer than designed after the engine is OFF. If the ignition coil remains energized for too long, the internal temperature of ignition coil may increase which could cause a short circuit and a blown fuse. If a short circuit occurs while the vehicle is in motion, the vehicle may experience a loss of motive power while driving without the ability to immediately restart the engine. Safety Risk If a short circuit in the ignition coil occurs while the vehicle is in motion, the vehicle may experience a loss of motive power while driving without the ability to immediately restart the engine, increasing the risk of a crash. Description of the Remedy For all the potentially affected vehicles, Subaru retailers will reprogram the ECM and inspect the ignition coil at no cost. If ignition coil damage is found, the damaged ignition coil will be replaced with a new part at no cost. On vehicles with confirmed ignition coil damage, if a certain DTC is stored, Subaru will replace the front exhaust pipe at no cost. Please reference the WUQ-02 Product Campaign Bulletin on STIS, for further details. Service, Parts, and Claim Instructions For detailed service, parts, and claim information, please refer to the WUQ-02 Product Campaign Bulletin on STIS. Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized Subaru Retailer failing to perform the applicable service procedures to correct all affected vehicles in their inventory prior to the vehicle being placed in service may be subject to civil penalties of up to $21,000 per violation (i.e., for each vehicle), as provided in 49 CFR §578.6 and will also be in breach of the Subaru Dealer Agreement. Retailer Responsibility Any vehicles listed in any recall/campaign that are in retailer stock must be: ▪ Immediately identified ▪ Tagged or otherwise marked to prevent their delivery or use prior to repair ▪ Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin Retailers are to promptly perform the applicable service procedures, once they are available, to correct all affected vehicles in their inventory (used, demo & SSLP). Additionally, whenever a vehicle subject to this recall is taken into retailer inventory necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle. Owner Notification Subaru will notify affected vehicle owners by first class mail within 60 days. Owners with a valid email address on file will also be notified by email. Retailers will be advised when the notification is scheduled.

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: June 19, 2020 Owner Renotifications: WUQ-02 Impreza/Crosstrek Ignition Coil Reprogramming Recall WUE-90 Brake Lamp Switch Recall Please be advised that owner renotifications for the WUQ-02 and WUE-90 recalls will begin next week. Daily mailings will occur through the end of June. For details regarding these two recalls, please refer to the WUQ-02 and WUE-90 Product Campaign Bulletins on STIS.

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: November 21, 2019 Owner Notification Schedule: WUQ-02 Impreza/Crosstrek Ignition Coil Reprogramming Recall Owner notification letters for WUQ-02 will be mailed from December 4 through December 13. Owners with a valid email address on file will also be notified by email once all of the postal mailings have been completed. In addition, the following will occur: • December 13 – WUQ-02 will appear in the recalls section of MySubaru.com. • December 16 – MySubaru will alert customers on the homepage of the WUQ-02 open recall. • December 16 – Care Connect will have WUQ-02 and will include it in Scheduled Maintenance Triggers and Recall Market Drivers. • December 16 – WUQ-02 will be available in SOA-approved online schedulers – ScheduleConnect and the Subaru version of Xtime. If you need assistance with configuration, please contact your CCAM (CareConnect Account Manager) or DPC (Xtime Dealer Product Consultant).

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: October 17, 2019 NEW: IMMEDIATE STOP SALE/Safety Recall: WUQ-02 Impreza/Crosstrek Ignition Coil Reprogramming Subaru of America, Inc. (Subaru) is recalling certain 2017-2020 model year Impreza and 2018-2019 Crosstrek vehicles due to improper Engine Control Module (ECM) programming. A total of 463,655 U.S. vehicles will be affected by this recall. A small number of these units may still be in retailer inventory. Please be sure to check your inventory. Affected Vehicles Model Year Carline Production Date Range 2017-2020 Impreza 4D 8/03/2016 – 6/19/2019 2017-2020 Impreza 5D 7/28/2016 – 6/21/2019 2018-2019 Crosstrek 5/09/17 – 5/08/2018 Not all vehicles in the production range listed above are affected by this recall. Coverage must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com prior to repair. Information for STOP SALE vehicles is now available. VINs for retailed vehicles will be available within 24-48 hours. Reason for this Recall Under certain circumstances, the ignition coil may be energized longer than designed after the engine is OFF. If the ignition coil remains energized for too long, the internal temperature of ignition coil may increase which could cause a short circuit and a blown fuse. If a short circuit occurs while the vehicle is in motion, the vehicle may experience a loss of motive power while driving without the ability to immediately restart the engine. Safety Risk If a short circuit in the ignition coil occurs while the vehicle is in motion, the vehicle may experience a loss of motive power while driving without the ability to immediately restart the engine, increasing the risk of a crash. Description of the Remedy For all the potentially affected vehicles, Subaru retailers will reprogram the ECM and inspect the ignition coil at no cost. If ignition coil damage is found, the damaged ignition coil will be replaced with a new part at no cost. On vehicles with confirmed ignition coil damage, if a certain DTC is stored, Subaru will replace the front exhaust pipe at no cost. Please reference the WUQ-02 Product Campaign Bulletin on STIS, when available, for further details. Service, Parts, and Claim Instructions THE .PAK FILES NECESSARY FOR THIS REPAIR ARE NOT CURRENTLY AVAILABLE. FILES ARE EXPECTED TO BE AVAILABLE BY Wednesday, OCTOBER 23rd. For detailed service, parts, and claim information, please refer to the WUQ-02 Product Campaign Bulletin on STIS, when available. Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized Subaru Retailer failing to perform the applicable service procedures to correct all affected vehicles in their inventory prior to the vehicle being placed in service may be subject to civil penalties of up to $21,000 per violation (i.e., for each vehicle), as provided in 49 CFR §578.6 and will also be in breach of the Subaru Dealer Agreement. Retailer Responsibility Any vehicles listed in any recall/campaign that are in retailer stock must be: ▪ Immediately identified ▪ Tagged or otherwise marked to prevent their delivery or use prior to repair ▪ Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin Retailers are to promptly perform the applicable service procedures, once they are available, to correct all affected vehicles in their inventory (used, demo & SSLP). Additionally, whenever a vehicle subject to this recall is taken into retailer inventory necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle. Owner Notification Subaru will notify affected vehicle owners by first class mail within 60 days. Owners with a valid email address on file will also be notified by email. Retailers will be advised when the notification is scheduled.

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: October 18, 2019 (Revised) NEW: IMMEDIATE STOP SALE/Safety Recall: WUQ-02 Impreza/Crosstrek Ignition Coil Reprogramming Subaru of America, Inc. (Subaru) is recalling certain 2017-2020 model year Impreza and 2018-2019 Crosstrek vehicles due to improper Engine Control Module (ECM) programming. A total of 466,205 U.S. vehicles will be affected by this recall. A small number of these units may still be in retailer inventory. Please be sure to check your inventory. Affected Vehicles Model Year Carline Production Date Range 2017-2019 Impreza 4D 7/1/2016 – 6/17/2019 2017-2019 Impreza 5D 7/1/2016 – 6/17/2019 2018-2019 Crosstrek 5/09/17 – 5/08/2019 Not all vehicles in the production range listed above are affected by this recall. Coverage must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com prior to repair. Information for STOP SALE vehicles is now available. VINs for retailed vehicles will be available within 24-48 hours. Reason for this Recall Under certain circumstances, the ignition coil may be energized longer than designed after the engine is OFF. If the ignition coil remains energized for too long, the internal temperature of ignition coil may increase which could cause a short circuit and a blown fuse. If a short circuit occurs while the vehicle is in motion, the vehicle may experience a loss of motive power while driving without the ability to immediately restart the engine. Safety Risk If a short circuit in the ignition coil occurs while the vehicle is in motion, the vehicle may experience a loss of motive power while driving without the ability to immediately restart the engine, increasing the risk of a crash. Description of the Remedy For all the potentially affected vehicles, Subaru retailers will reprogram the ECM and inspect the ignition coil at no cost. If ignition coil damage is found, the damaged ignition coil will be replaced with a new part at no cost. On vehicles with confirmed ignition coil damage, if a certain DTC is stored, Subaru will replace the front exhaust pipe at no cost. Please reference the WUQ-02 Product Campaign Bulletin on STIS, when available, for further details. Service, Parts, and Claim Instructions THE .PAK FILES NECESSARY FOR THIS REPAIR ARE NOT CURRENTLY AVAILABLE. FILES ARE EXPECTED TO BE AVAILABLE BY Wednesday, OCTOBER 23rd. For detailed service, parts, and claim information, please refer to the WUQ-02 Product Campaign Bulletin on STIS, when available. Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized Subaru Retailer failing to perform the applicable service procedures to correct all affected vehicles in their inventory prior to the vehicle being placed in service may be subject to civil penalties of up to $21,000 per violation (i.e., for each vehicle), as provided in 49 CFR §578.6 and will also be in breach of the Subaru Dealer Agreement. Retailer Responsibility Any vehicles listed in any recall/campaign that are in retailer stock must be: ▪ Immediately identified ▪ Tagged or otherwise marked to prevent their delivery or use prior to repair ▪ Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin Retailers are to promptly perform the applicable service procedures, once they are available, to correct all affected vehicles in their inventory (used, demo & SSLP). Additionally, whenever a vehicle subject to this recall is taken into retailer inventory necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle. Owner Notification Subaru will notify affected vehicle owners by first class mail within 60 days. Owners with a valid email address on file will also be notified by email. Retailers will be advised when the notification is scheduled.

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Bulletin Number: WUQ-02R; Revised: 04/23/21 Page 1 of 8 PRODUCT CAMPAIGN BULLETIN Continued… NUMBER: WUQ-02R NHTSA ID: 19V-743 DATE: 10/22/19 REVISED: 04/23/21 APPLICABILITY: 2017-19MY Impreza 2018-19MY Crosstrek SUBJECT: Ignition Coil Short Circuit CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition. Subaru of America, Inc. is ISO 14001 Compliant ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. UPDATE April 23, 2021: • This recall (WUQ-02) has been expired and superseded to the WRE-21 Ignition Coil Replacement safety recall. • On April 23, 2021, any open WUQ-02 recall coverage was expired in SOA’s system. • All vehicles affected by the WUQ-02 recall must return to complete the WRE-21 recall repair, even if the WUQ-02 recall repair was completed. • Please refer to the WRE-21 Product Campaign Bulletin for more detail. Subaru of America, Inc. (Subaru) is recalling certain 2017-2019 model year Impreza and 2018-2019 Crosstrek vehicles due to improper Engine Control Module (ECM) programming. A total of 466,205 U.S. vehicles will be affected by this recall. AFFECTED VEHICLES: Model Year Carline Production Date Range 2017-2019 Impreza 4D 7/01/2016 – 6/17/2019 2017-2019 Impreza 5D 7/01/2016 – 6/17/2019 2018-2019 Crosstrek 5/09/17 – 5/08/2019 Not all vehicles in the production range listed above are affected by this recall. Coverage must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com prior to repair. ATTENTION: GENERAL MANAGER q PARTS MANAGER q CLAIMS PERSONNEL q SERVICE MANAGER q IMPORTANT – All Service Personnel Should Read and Initial in the boxes provided, right. © 2019 Subaru of America, Inc. All rights reserved. Bulletin Number: WUQ-02R; Revised: 04/23/21 Page 2 of 8 Continued… REASON FOR THIS RECALL: Under certain circumstances, the ignition coil may be energized longer than designed after the engine is OFF. If the ignition coil remains energized for too long, the internal temperature of ignition coil may increase which could cause a short circuit and a blown fuse. If a short circuit occurs while the vehicle is in motion, the vehicle may experience a loss of motive power while driving without the ability to immediately restart the engine. SAFETY RISK: If a short circuit in the ignition coil occurs while the vehicle is in motion, the vehicle may experience a loss of motive power while driving without the ability to immediately restart the engine, increasing the risk of a crash. DESCRIPTION OF THE REMEDY: For all the potentially affected vehicles, Subaru retailers will reprogram the ECM and inspect the ignition coil at no cost. If ignition coil damage is found, the damaged ignition coil will be replaced with a new part at no cost. On vehicles with confirmed ignition coil damage, if a certain DTC is stored, Subaru will replace the front exhaust pipe at no cost. OWNER NOTIFICATION: Subaru will notify affected vehicle owners by first class mail within 60 days. Owners with a valid email address on file will also be notified by email. Retailers will be advised when the notification is scheduled. RETAILER RESPONSIBILITY: Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized Subaru Retailer failing to perform the applicable service procedures to correct all affected vehicles in their inventory prior to the vehicle being placed in service may be subject to civil penalties of up to $21,000 per violation (i.e., for each vehicle), as provided in 49 CFR §578.6 and will also be in breach of the Subaru Dealer Agreement. Any vehicles listed in any recall/campaign that are in retailer stock must be: • Immediately identified. • Tagged or otherwise marked to prevent their delivery or use prior to repair. • Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin Retailers are to promptly follow the applicable service procedures, to correct all affected vehicles in their inventory (used, demo & SSLP). Additionally, whenever a vehicle subject to this recall is taken into retailer inventory necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle. Bulletin Number: WUQ-02R; Revised: 04/23/21 Page 3 of 8 Continued… PACK FILE APPLICABILITY: Model PAK File Name New ECM Part Number Old ECM Part Numbers Decryption Keyword New CID Number 2017-18MY Impreza MT w/ AGS 22765AJ59J.pak 22765AJ59H 22765AJ59 A, B, C, D, E, F, G & H 6C42F7AA XH3J2C0C 2017MY Impreza CVT w/ AGS 22765AJ60H.pak 22765AJ60H 22765AJ60A, B, C, D, E, F & G 2D10095A XH3J2BOD 2017-18MY Impreza MT w/o AGS 22765AK61H.pak 22765AK61H 22765AK61 A, B, C, D, E, F & G 1A140CF2 XH3J2B0A 2017-18MY Impreza CVT w/o AGS 22765AL71H.pak 22765AL71H 22765AL71 A, B, C, D, E, F & G 8B9CB1DB XH3J2B0B 2018MY Impreza CVT w/ AGS 22765AM28G.pak 22765AM28F 22765AM28A, B, C, D, E & F 20A2B49B XH3J9A0D 2018MY Crosstrek 6MT 22765AJ615.pak 22765AJ615 22765AJ610, 11, 12, 13 & 14 8B8D6153 XH3J2B0E 2018MY Crosstrek CVT 22765AJ626.pak 22765AJ625 22765AJ620, 21, 22, 23, 24 & 25 98238F2B XH3J2C0F 2019MY Impreza 5MT w/o AGS 22765AM65E.pak 22765AM65D 22765AM65A, B, C & D 38657746 XH3N600A 2019MY Impreza CVT 22765AM67D.pak 22765AM67D 22765AM67A,B & C 2E8AC82A XH3N500B 2019MY Impreza 5MT w/AGS 22765AM64D.pak 22765AM64D 22765AM64A,B & C A8239A37 XH3N500C 2019MY Impreza CVT w/AGS 22765AM66D.pak 22765AM66D 22765AM66A, B & C 3C8E9D2E XH3N500D 2019MY Crosstrek 6MT w/ AGS 22765AM813.pak 22765AM813 22765AM810, 811 & 812 590F86B2 XH3N500E 2019MY Crosstrek CVT 22765AM823.pak 22765AM823 22765AM820, 21 & 22 AECDC448 XH3N500F PART INFORMATION: Description Part Number COIL AY IGNITION 22433AA741 REMINDER: If ignition coil replacement is necessary (rare case), always order the most up-to-date part number(s) based on the specific VIN being repaired. SERVICE PROCEDURE / INFORMATION: REMINDER: Customer satisfaction and retention starts with performing quality repairs. The procedure involves checking the Calibration ID of the ECM and if necessary, inspecting the four (4) ignition coils on all affected vehicles. If not already installed, reprograming the ECM with the latest logic following the normal FlashWrite/SSM procedure is also required. Any ignition coil(s) found to be damaged during inspection (rare case) must be replaced. If the ignition coil damage is accompanied by certain Diagnostic Trouble Codes (DTCs), the exhaust pipe front (EPF) may also require replacement. Bulletin Number: WUQ-02R; Revised: 04/23/21 Page 4 of 8 Continued… The following Flow Chart is provided as an overview of the procedures required to perform this Recall. A detailed Service Procedure is also supplied below. WUQ-02 Service Procedure Flow Chart Step 1: Connect the SSM and perform a Calibration ID (CID) check to determine if the latest logic is already installed. YES: STOP. Procedure is complete. Proceed to the CLAIM REIMBURSEMENT AND ENTRY PROCEDURES section. NO: Proceed to Step 2. Bulletin Number: WUQ-02R; Revised: 04/23/21 Page 5 of 8 Continued… Step 2: Does the engine start normally? NO: The engine does not start normally: Proceed to Step 3 and inspect Fuse 21. YES: The engine starts normally: Proceed to Step 4 and inspect (Do NOT remove) all 4 of the ignition coils closely. Step 3: Remove the lid from the under-hood Main Fuse Box (M/B) and inspect Fuse 21. Is Fuse 21 blown? NO: Diagnose the hard / no start according to the applicable Service Manual. Proceed to Step 4. YES: Proceed to Step 4 and inspect all 4 of the ignition coils closely. Step 4: Inspect all 4 ignition coils CLOSELY for any damage, cracking, fissures, etc. Coil removal is NOT necessary as any damage will be external. Were any cracks, fissures or other damage found on any of the 4 ignition coils? OK Cracks and Fissure NG YES: Replace any damaged coil(s) (rare case) following the procedure in the applicable Service Manual then proceed to Step 5 and using the SSM, check for any stored DTCs. NO: Proceed to Step 6 and reprogram the ECM following the normal FlashWrite procedure. Step 5: When performing the DTC check, are any DTCs, P0301, 2, 3 or 4: Cylinder Misfire Detected or P0420: for Catalyst Efficiency Below Threshold Bank 1 stored in memory? NO: None of the listed DTCs are stored. Replace ONLY any damaged ignition coils and Fuse 21 (if blown) in the M/B. When complete, proceed to Step 6 and reprogram the ECM following the normal FlashWrite procedure. YES: One or more of the listed DTCs are current or in history. Replace any damaged ignition coils, Fuse 21 (if blown) in the M/B and the EPF assembly following the procedure in the applicable Service Manual. When completed, proceed to Step 6 and reprogram the ECM following the normal FlashWrite procedure. Bulletin Number: WUQ-02R; Revised: 04/23/21 Page 6 of 8 Continued… Step 6: Reprogram the ECM following the normal FlashWrite procedure. Subaru of America, Inc. (SOA) highly recommends connecting either the Subaru Midtronics DCA-8000 Dynamic Diagnostic Charging System or the Subaru Midtronics GR8-1100 Diagnostic Battery Charger to the vehicle and utilizing the Power Supply Mode feature anytime a vehicle control module is being reprogrammed. Once the Midtronics charger is connected to the vehicle, if the battery is fully charged, it takes less than three (3) minutes to boot-up the charger, select the Power Supply Mode, and have the battery voltage stabilized and ready for reprogramming. NOTES: • For instructions on using the power supply mode, reference the applicable User Manual for the Midtronics DCA-8000 Dynamic Diagnostic Charging System and the Midtronics GR8- 1100 Diagnostic Battery Charger on STIS. • Confirm all electrical loads such as lights, audio, HVAC, seat heaters, and rear defroster are all switched OFF before setting up the charger for Power Supply Mode. • Select the correct battery type (Flooded, EFB, Gel, AGM or AGM Spiral). • Input the CCA which matches the vehicle’s battery. NOTE: OE and replacement batteries have different CCA ratings. Always confirm the battery’s CCA rating before proceeding. • If using a DCA-8000 Dynamic Diagnostic Charging System, set the power supply voltage to 13.5 volts. • DO NOT connect the DST-i or SDI until the Power Supply mode function has completed its battery test mode and the Charging Voltage has dropped to and shows a steady 13.5 Volts on the display. • Once Power Supply Mode reaches a steady 13.5 volts, connect the DST-i or SDI to the OBD connector and proceed with initiating the normal FlashWrite reprogramming process. • Amperage will fluctuate based upon the vehicle’s demand for power. NOTE: If the voltage rises beyond 14V while programming is in process, the procedure will abort. This can indicate a need to test or charge the vehicle battery before any further attempt at programming is made. VERY IMPORTANT: This information is applicable to the Subaru Midtronics DCA-8000 Dynamic Diagnostic Charging System and the Subaru Midtronics GR8-1100 Diagnostic Battery Charger ONLY. It does not apply to any other brand / type of “generic” battery charger whatsoever. ONLY the DCA-8000 and the GR8-1100 and their Power Supply Mode feature have been tested and approved by SOA. REMINDER: If the DCA-8000 or GR8-1100 indicates the vehicle’s battery must be charged, charge the battery fully before proceeding to reprogram the vehicle while using the Power Supply Mode. NOTE: Control module failures resulting from battery discharge during reprogramming are not a matter for warranty. Should any DTCs reset after the reprogramming update is performed, diagnose per the procedure outlined in the applicable Service Manual. Bulletin Number: WUQ-02R; Revised: 04/23/21 Page 7 of 8 Continued… CALIFORNIA “VEHICLE EMISSION RECALL – PROOF OF CORRECTION” CERTIFICATE The California Air Resources Board and the Department of Motor Vehicles Registration/Recall Program requires that all emission related Recall/Campaign or Service Program repairs be completed before a vehicle registration is renewed. Please provide owners of vehicles registered in the state of California a completed “Vehicle Emission Recall – Proof of Correction” certificate. Vehicle owners should be advised to retain this certificate because the California Department of Motor Vehicles may require they provide proof this service program repair has been completed. Additional certificates are available through normal parts ordering channels using part number MSA6P1301. Quantity 1 = 1 booklet of 50 certificates. SERVICE PROGRAM IDENTIFICATION LABEL: Type or print the necessary information on a Campaign Identification Label. The completed label should be attached to the vehicle’s upper radiator support. Additional labels are available through normal parts ordering channels. The part number is MSA6P1302, which comes as one sheet of 20 labels. Part Number Applicability Description Order Quantity MSA6P1302 All Models Campaign Completion Labels (contains one sheet of 20 labels) 1 WUQ-02 Bulletin Number: WUQ-02R; Revised: 04/23/21 Page 8 of 8 CLAIM REIMBURSEMENT AND ENTRY PROCEDURES: Credit to perform this recall will be based on properly completed repair order information. Retailers may submit claims through Subarunet.com. Labor Description Labor Operation # Labor Time Fail Code Claim Type ECM CALIBRATION ID (CID) CHECK ONLY A181-310 0.2 WUQ-02 RC IGNITION COIL INSPECTION AND ECM REPROGRAMMING A181-311 0.5 IGNITION COIL INSPECTION, COIL REPLACEMENT, (ONE OR ALL), DTC CHECK, AND ECM REPROGRAMMING A181-312 1.0 IGNITION COIL INSPECTION, COIL REPLACEMENT, (ONE OR ALL), DTC CHECK, EPF REPLACEMENT AND ECM REPROGRAMMING A181-313 2.5 IMPORTANT REMINDERS: • SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time. • Always check for any open recalls or campaigns anytime a vehicle is in for servicing. • Always refer to STIS for the latest service information before performing any repairs.

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