October 17, 2019 NHTSA CAMPAIGN NUMBER: 19V745000
An unexpected loss of power while driving can increase the risk of a crash.
NHTSA Campaign Number: 19V745
Manufacturer Subaru
of America, Inc.
Components ENGINE AND ENGINE COOLING
Potential Number of Units Affected 251
Summary
Subaru of America, Inc. (Subaru) is recalling certain 2017 Impreza vehicles equipped with an aluminum Positive Crankcase Ventilation (PCV) valve. The PCV valve may come apart, allowing the separated components to enter the engine, possibly resulting in a loss of power while driving.
Remedy
Subaru will notify owners, and dealers will replace the engine, free of charge. The recall began December 3, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru’s number for this recall is WUS-04.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Subaru has a Recall
NUMBER: WUS-04R
NHTSA: 19V-745
DATE: 10/24/19
REVISED: 10/31/19
| APPLICABILITY: | 2017MY Impreza |
|---|---|
| SUBJECT: | PCV Valve- Design Change |
INTRODUCTION:
Subaru of America, Inc. (Subaru) is initiating a safety recall for certain 2017 model year Impreza vehicles in which the Positive Crankcase Ventilation (PCV) valve may be defective. Please note: while the reason and safety risk behind this recall are the same as WUP-01, this recall differs in the work process and remedy. Please confirm the vehicle is under WUS-04 by using the Vehicle Coverage Inquiry before proceeding further with this bulletin procedure.
AFFECTED VEHICLES:
| Model Year(s) | Carline | Production Date Range |
| 2017 | Impreza | May 11, 2016 – November 11, 2016 |
Not all vehicles in the production range listed above are affected by this recall. Coverage must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com prior to repair.
The status of this recall will display as “Open – Remedy Not Yet Available” until sufficient parts supply is available.
REASON FOR THIS RECALL:
The PCV valve may separate and allow engine oil to enter the combustion chamber, resulting in a visible change in appearance and/or the amount of tailpipe exhaust. If driving under this condition continues, separated components from the PCV valve may enter the engine.
SAFETY RISK:
If separated components from the PCV valve enter the engine, the vehicle may experience a loss of motive power, increasing the risk of a crash.
DESCRIPTION OF THE REMEDY:
Vehicles affected by this recall will require short block assembly replacement along with a new PCV valve and hose (kit).
OWNER NOTIFICATION:
Subaru will notify affected vehicle owners by first class mail within 60 days. Owners with a valid email address on file will also be notified by email. Retailers will be advised when the notification is scheduled.
RETAILER RESPONSIBILITY:
Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized Subaru Retailer failing to perform the applicable service procedures to correct all affected vehicles in their inventory prior to the vehicle being placed in service may be subject to civil penalties of up to $21,000 per violation (i.e., for each vehicle), as provided in 49 CFR §578.6 and will also be in breach of the Subaru Dealer Agreement.
Any vehicles listed in any recall/campaign that are in retailer stock must be:
- Immediately identified.
- Tagged or otherwise marked to prevent their delivery or use prior to repair.
- Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin
Retailers are to promptly follow the applicable service procedures, to correct all affected vehicles in their inventory (used, demo & SSLP). Additionally, whenever a vehicle subject to this recall is taken into retailer inventory necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle.
PART INFORMATION:
Refer to the Subaru Electronic Parts Catalog for the short block and related item part numbers required.
REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being repaired.
A new parts kit, p.n. X1181AA000 consisting of a new steel PCV valve and hose will be available soon. The NEW -style PCV Valve is made of steel and has a BLUE ring above the hex portion as shown. The old -style is made of aluminum and has a PINK ring above the hex portion.
A photo of the new hose is also shown.
NOTE: The new p.n. X1181AA000 PCV valve kit is expected to be available in early November.
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
The service procedures for short block assembly, PCV valve and hose replacement remain unchanged. Always refer to the applicable Service Manual and review the full requirements of the repair being performed. The Service Manual procedures contain information critical to performing an effective repair the first time and every time. This includes but is not limited to: important SAFETY precautions, proper inspection criteria, necessary special tools, required processes and related one-time-use parts needed for a complete and lasting repair.
CALIFORNIA “VEHICLE EMISSION RECALL – PROOF OF CORRECTION” CERTIFICATE
The California Air Resources Board and the Department of Motor Vehicles Registration/Recall Program requires that all emission related Recall/Campaign or Service Program repairs be completed before a vehicle registration is renewed. Please provide owners of vehicles registered in the state of California a completed “Vehicle Emission Recall – Proof of Correction” certificate. Vehicle owners should be advised to retain this certificate because the California Department of Motor Vehicles may require they provide proof this service program repair has been completed.
Additional certificates are available through normal parts ordering channels using part number MSA6P1301. Quantity 1 = 1 booklet of 50 certificates.
| Part Number | Applicability | Description | Order Quantity |
| MSA6P1302 | All Models | Campaign Completion Labels (contains one sheet of 20 labels) | 1 |
SERVICE PROGRAM IDENTIFICATION LABEL:
Type or print the necessary information on a Campaign Identification Label.
The completed label should be attached to the vehicle’s upper radiator support. Additional labels are available through normal parts ordering channels. The part number is MSA6P1302, which comes as one sheet of 20 labels.
CLAIM REIMBURSEMENT AND ENTRY PROCEDURES:
Credit to perform this recall will be based on properly completed repair order information. Retailers may submit claims through Subarunet.com.
| Labor Description | Labor Operation # | Labor Time | Fail Code | Claim Type |
| REPLACE SHORT BLOCK, PCV VALVE AND HOSE | A145-635 | 12.2 | WUS-04 | RC |
IMPORTANT REMINDERS:
- SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
- Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
- Always refer to STIS for the latest service information before performing any repairs.
URGENT
IMPORTANT SAFETY RECALL
This notice applies to the VIN below
Subaru Safety Recall WUS-04
NHTSA Recall ID 19V-745
December 2019
Dear Subaru Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain 2017 model year Impreza vehicles.
You received this notice because our records indicate that you currently own one of these vehicles.
REASON FOR THIS SAFETY RECALL
The PCV valve may separate and allow engine oil to enter the combustion chamber, resulting in a visible change in appearance and/or the amount of tailpipe exhaust. If driving under this condition continues, separated components from the PCV valve may enter the engine.
SAFETY RISK
If separated components from the PCV valve enter the engine, the vehicle may experience a sudden loss of power while driving, increasing the risk of a crash.
WHAT SUBARU WILL DO
In order to correct the issue with the PCV valve, it is necessary that Subaru replace the engine short block, which includes the PCV valve, in your vehicle.
What You Should Do
You should contact any authorized Subaru retailer (dealer) for an appointment to have this safety recall repair performed, at no cost to you.
HOW LONG WILL THE REPAIR TAKE?
The time required for this repair can be in excess of 12 hours. Your retailer can provide you with a better estimate of the overall time for this service visit, as it may be necessary to make your vehicle available for a longer period of time.
For your convenience, your retailer may provide you with a loaner or rental vehicle, at no cost to you, until the repair is complete.
CALIFORNIA REGISTERED OWNERS
The California Air Resources Board requires that emission related campaigns be completed prior to California’s vehicle registration renewal process; without this repair, you will not be able to register your vehicle during your next annual registration. Upon completion of this campaign, your California dealer will complete and provide you a “Proof of Correction Certificate.” If required, present the certificate to the California Department of Motor Vehicles (the “DMV”) when renewing your California registration as proof of campaign completion. If the DMV does not request the certificate, we recommend that you keep it for your records.
In addition, the State of California requires that every vehicle must pass an emission test (SMOG Check) every two years and before it is sold. Without the repair we are providing at no charge, your vehicle may not pass this test.
OWNER INFORMATION
Government regulations require that recall notifications be sent to the last known owner of record. That information is based primarily on state registration and title data. If you are a lessor of this vehicle, federal regulations require you to forward this notice to your lessee within ten days.
If you have moved or sold your vehicle, please update this information online at www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the “Quick Links” menu.
IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR
If you have already paid for repairs associated with this condition, you may be eligible for reimbursement. Reimbursement consideration will be based on the amount an authorized Subaru retailer in your area would charge for the same repair.
Please send the original service repair order, which has the name of the repair facility, date of repair, mileage at the time of repair, complete 17-digit vehicle identification number (VIN), and your name, with correct mailing address and telephone number to the address listed below.
Subaru of America, Inc.
Customer-Retailer Services Department, Attention: WUS-04 Recall
P.O. Box 9103, Camden, NJ 08101-9877
Please send original receipts only and retain a photocopy for your records. Please be assured that we will attempt to process your reimbursement request as quickly as possible, but it may take up to 60 days for this process to be completed.
IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a Retailer.’
For additional information, please go to: https://www.wus04.service-campaign.com.
If you need additional assistance, please contact us directly:
- By e-mail: Go to www.subaru.com and select “Customer Support”
- By telephone: 1-844-373-6614
Monday through Friday between 8:00 a.m. and 7:00 p.m. ET
- By U.S. Postal mail: Write us at Subaru of America, Inc.
Attn: Customer-Retailer Services Department
P.O. Box 9103, Camden, NJ 08101-9877
To subscribe to the NHTSA Recall Notification email System, please go to: https://wwwodi.nhtsa.dot.gov/nhtsa/subscriptions.
Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge.
You may also contact the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to https://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time.
Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible.
Sincerely,
Subaru of America, Inc.
A subsidiary of SUBARU CORPORATION
Notice to Lessors
The lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s) within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the applicable vehicle identification number
(VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve months prior to the date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A leased vehicle is a vehicle leased to another person for a term of at least four months.)
Subarunet Announcement
To: All Subaru Retailers
From: Subaru of America, Inc.
Date: November 21, 2019
Owner Notification Schedule: WUP-01 and WUS-04 – Impreza and Crosstrek PCV Valve Recalls
WUP-01 Owner Notification Schedule
Owner notification letters for WUP-01 will be mailed from December 2 through December 16. Owners with a valid email address on file will also be notified by email once all of the postal mailings have been completed. In addition, the following will occur:
- December 16 – WUP-01 will appear in the recalls section of MySubaru.com.
- December 16 – MySubaru will alert customers on the homepage of the WUP-01 open recall.
- December 19 – Care Connect will have WUP-01 and will include it in Scheduled Maintenance Triggers and Recall Market Drivers
- December 19 – WUP-01 will be available in SOA-approved online schedulers – ScheduleConnect and Xtime. If you need assistance with configuration, please contact your CCAM (CareConnect Account Manager) or DPC (Xtime Dealer Product Consultant).
WUS-04 Owner Notification Schedule
Owner notification letters for WUS-04 will be mailed on December 3. Owners with a valid email address on file will also be notified by email. In addition, the following will occur:
- December 3 – WUS-04 will appear in the recalls section of MySubaru.com.
- December 3 – MySubaru will alert customers on the homepage of the WUS-04 open recall.
- December 6 – Care Connect will have WUS-04 and will include it in Scheduled Maintenance Triggers and Recall Market Drivers
- December 6 – WUS-04 will be available in SOA-approved online schedulers – ScheduleConnect and Xtime. If you need assistance with configuration, please contact your CCAM (CareConnect Account Manager) or DPC (Xtime Dealer Product Consultant).
Subarunet Announcement
New Safety Recalls: WUP-01 and WUS-04 – Impreza and Crosstrek PCV Valve Recalls
Subaru of America, Inc. (Subaru) is initiating two new safety recalls for certain 2017-2019 model year Impreza vehicles and certain 2018 model year Crosstrek vehicles in which the Positive Crankcase Ventilation (PCV) valve may be defective.
- Vehicles affected by the WUP-01 recall will require an inspection and potential replacement of the PCV valve and hose.
- Vehicles affected by the WUS-04 recall will require a short block engine replacement, in addition to replacement of the PCV valve and hose.
Description of the Defect and Safety Risk
The PCV valve may separate and allow engine oil to enter the combustion chamber, resulting in a visible change in appearance and/or the amount of tailpipe exhaust. If driving under this condition continues, separated components from the PCV valve may enter the engine. If this occurs, the vehicle may experience a loss of motive power, increasing the risk of a crash.
Affected Vehicles
A total of 205,251 U.S. vehicles will be affected by these recalls, as listed below:
| Recall code | Model Year(s) | Carline | Production Date Range | Affected vehicle count |
| WUP-01 | 2017-2019 | Impreza | July 28, 2016 – March 8, 2018 | 121,501 |
| WUP-01 | 2018 | Crosstrek | May 9, 2017 – April 2, 2018 | 83,499 |
| WUS-04 | 2017 | Impreza | May 11, 2016 – November 11, 2016 | 251 |
Not all vehicles in the production ranges listed above are affected by these recall. Coverage must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com prior to repair. This coverage information is now available.
The status of these recalls will display as “Open – Remedy Not Yet Available” until sufficient parts supply is available.
Service, Parts, and Claim Instructions
Sufficient parts supply is expected to be available within the next month. Retailers will be notified when parts are available.
For detailed service, parts, and claim information, please refer to the WUP-01 and WUS-04 Product
Campaign Bulletins on STIS, which will be posted next week. PCV Valve kits must be ordered through PRIME. Please refer to ‘Recalls & Campaigns/PRIME Max Quantities’ on subarunet for the orderable quantities.
Retailer Responsibility
Any vehicles listed in any recall/campaign that are in retailer stock must be:
- Immediately identified
- Tagged or otherwise marked to prevent their delivery or use prior to repair
- Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin
Retailers are to promptly perform the applicable service procedures, once they are available, to correct all affected vehicles in their inventory (used, demo & SSLP). Additionally, whenever a vehicle subject to this recall is taken into retailer inventory necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle.
Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized Subaru Retailer failing to perform the applicable service procedures to correct all affected vehicles in their inventory prior to the vehicle being placed in service may be subject to civil penalties of up to $21,000 per violation (i.e., for each vehicle), as provided in 49 CFR §578.6 and will also be in breach of the Subaru Dealer Agreement.
Owner Notification
Subaru will notify affected vehicle owners by first class mail within 60 days. Owners with a valid email address on file will also be notified by email. Retailers will be advised when the notification is scheduled.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| SUBARU | IMPREZA | 2017 |
13 Associated Documents
ISSUED Owner Notification Letter(Part 577)
RCONL-19V745-6870.pdf 232.915KB
Recall Quarterly Report #2, 2020-1
RCLQRT-19V745-1269.PDF 211.232KB
Remedy Instructions and TSB
RCRIT-19V745-2797.pdf 1301.989KB
Recall Quarterly Report #1, 2019-4
RCLQRT-19V745-4506.PDF 211.132KB
Manufacturer Notices(to Dealers,etc)- Owner Notification Schedule: WUP-01 and WUS-04 – Impreza and Crosstrek PCV Valve Recalls
RCMN-19V745-8809.pdf 155.036KB
Recall Acknowledgement
RCAK-19V745-6729.pdf 244.555KB
Remedy Instructions and TSB
RCRIT-19V745-8237.pdf 1080.491KB
Manufacturer Notices(to Dealers,etc)- Part Ordering Information
Chronology
RMISC-19V745-8813.pdf 99.706KB
Manufacturer Notices(to Dealers,etc) – New Safety Recalls: WUP-01 and WUS-04 – Impreza and Crosstrek PCV Valve Recalls
RCMN-19V745-5566.pdf 206.729KB
Defect Notice 573 Report
RCLRPT-19V745-2752.PDF 214.175KB
Recall Quarterly Report #3, 2020-2
RCLQRT-19V745-2592.PDF 211.315KB
Recall Quarterly Report #4, 2020-3
RCLQRT-19V745-9669.PDF 211.423KB
Recalls Documents
NHTSA ID Number: 10166945
Manufacturer Communication Number: WUS-04
Summary
Subaru of America, Inc. (Subaru) is initiating a safety recall for certain 2017 model year Impreza vehicles in which the Positive Crankcase Ventilation (PCV) valve may be defective. Please note: while the reason and safety risk behind this recall are the same as WUP-01, this recall differs in the work process and remedy.
NUMBER: WUS-04
DATE: 10/24/19
NHTSA: 19V-745
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