WRD-21 Rear Stabilizer Bracket Bolts – 2018-2019 Subaru Crosstrek, 2019 Crosstrek Hybrid, & 2019 Forester

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Media Information Subaru Of America, Inc. One Subaru Drive Camden, NJ 08103 Main Number: 856-488-8500 CONTACT: Dominick Infante (856) 488-8615 dinfante@subaru.com Diane Anton (856) 488-5093 danton@subaru.com SUBARU ANNOUNCES TWO NEW RECALLS Recalls will be free of charge to customers No accidents or injuries have been reported related to the recalls Camden, N.J., Apr 15, 2021 – Subaru of America, Inc. announced that it will voluntarily conduct two separate recalls. Subaru is announcing these recalls to encourage each owner of an affected vehicle to contact an authorizedSubaru retailer as soon as they receive notification of this recall from Subaru of America. The recalls involve the following vehicles: 1. 2017-2019 Impreza and 2018-2019 Crosstrek models 2. 2019 Subaru Forester and 2019 Subaru Crosstrek models The first recall is to check and/or update the engine control module (ECM) programming and to replace all ignition coils which could, over time, degrade and cause starting or stalling issues. Incident rates are extremely low, but Subaru is conducting the recall out of an abundance of caution. This recall covers 466,205 vehicles comprising 2017-2019 Impreza and 2018-2019 Crosstrek models. No accidents or injuries have been reported due to this issue. The second recall is for 2019 Subaru Forester and 2019 Subaru Crosstrek models to examine and re-torque bolts on the rear stabilizer bracket which could, over time, come loose. The loose bracket could then interact with other components causing damage. This recall involves 405,000 vehicles comprising 2019 Forester and Crosstrek models. Incident rates are very low and there have been no accidents or injuries reported due to this issue. Mailed notification to owners will occur within 60 days. About Subaru of America, Inc. Subaru of America, Inc. (SOA) is a wholly owned subsidiary of Subaru Corporation of Japan. Headquartered at a zerolandfill office in Camden, N.J., the company markets and distributes Subaru vehicles, parts and accessories through a network of more than 630 retailers across the United States. All Subaru products are manufactured in zero-landfill plants and Subaru of Indiana Automotive, Inc. is the only U.S. automobile manufacturing plant to be designated a backyard wildlife habitat by the National Wildlife Federation. SOA is guided by the Subaru Love Promise,which is the company’s vision to show love and respect to everyone, and to support its communities and customers nationwide. Over the past 20 years, SOA has donated more than $200 million to causes the Subaru family cares about, and its employees have logged more than 63,000 volunteer hours. As a company, Subaru believes it is important to do its part in making a positive impact in the world because it is the right thing to do. For additional information visit media.subaru.com. Follow us on Facebook,Twitter,and Instagram.

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Subaru of America, Inc. P.O. Box 9103 Camden, NJ 08101-9877 844-373-6614 www.subaru.com Dear Subaru Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain 2018-2019 model year Crosstrek, 2019 model year Crosstrek Hybrid, and 2019 model year Forester vehicles. You received this notice because our records indicate that you currently own one of these vehicles. REASON FOR THIS SAFETY RECALL Over time, due to initial variation in rear stabilizer bracket dimensions, the rear stabilizer bracket bolt(s) may loosen and possibly detach. SAFETY RISK If the rear stabilizer bracket bolt(s) detach, there is an increased risk of a crash. WHAT SUBARU WILL DO Subaru will inspect the condition of the rear stabilizer bracket bolts and retorque them to specification, if necessary, at no cost to you. If a bolt is missing, a new one will be installed at no cost to you. WHAT YOU SHOULD DO Please contact your Subaru retailer (dealer) immediately for an appointment to have this repair performed, at no cost to you. HOW LONG WILL THE REPAIR TAKE? The actual time for this repair is less than 30 minutes. However, it may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your Subaru retailer flexibility in scheduling. OWNER INFORMATION Government regulations require that recall notifications be sent to the last known owner of record. That information is based primarily on state registration and title data. If you are a lessor of this vehicle, federal regulations require you to forward this notice to your lessee within ten days. If you have moved or sold your vehicle, please update this information online at www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the “Quick Links” menu. IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR If you have already paid for repairs associated with this coverage, you may be eligible for reimbursement. Reimbursement consideration will be based on the amount an authorized Subaru retailer in your area would charge for the same repair. Subaru Safety Recall WRD-21 NHTSA ID 21V-263 May 2021 URGENT IMPORTANT SAFETY RECALL This notice applies to the VIN identified in the address section printed below Please send the original service repair order, which has the name of the repair facility, date of repair, mileage at the time of repair, complete 17-digit vehicle identification number (VIN), and your name, with correct mailing address and telephone number to the address listed below. Subaru of America, Inc. Customer Advocacy Department, Attention: WRD-21 Recall P.O. Box 9103, Camden, NJ 08101-9877 Please send original receipts only and retain a photocopy for your records. Please be assured that we will attempt to process your reimbursement request as quickly as possible, but it may take up to 60 days for this process to be completed. IF YOU NEED FURTHER ASSISTANCE: To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a Retailer.’ For additional information, please go to: http://www.wrd21.service-campaign.com. If you need additional assistance, please contact us directly: • By e-mail: Go to www.subaru.com and select “Contact Us” • By telephone: 1-844-373-6614 Monday through Friday between 8:00 a.m. and 7:00 p.m. ET • By U.S. Postal mail: Write us at Subaru of America, Inc. Attn: Customer Advocacy Department P.O. Box 9103, Camden, NJ 08101-9877 To subscribe to the NHTSA Recall Notification email System, please go to: https://www-odi.nhtsa.dot.gov/ nhtsa/subscriptions. Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge. You may also contact the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.NHTSA.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time. Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible. Sincerely, Subaru of America, Inc. A subsidiary of SUBARU CORPORATION

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Bulletin Number: WRD-21R; Revised: 04/29/21 Page 1 of 5 PRODUCT CAMPAIGN BULLETIN Continued… CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition. Subaru of America, Inc. is ISO 14001 Compliant ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. NUMBER: WRD-21R DATE: 04/16/21 NHTSA ID: 21V-263 REVISED: 04/29/21 APPLICABILITY: 2019 MY Forester 2018-2019 MY Crosstrek 2019MY Crosstrek Hybrid SUBJECT: Rear Stabilizer Bracket Bolts INTRODUCTION: Subaru of America, Inc. (Subaru) is recalling certain 2019 model year Forester and 2018-2019 model year Crosstrek vehicles to inspect and, if necessary, correct the condition of the rear stabilizer bracket bolts. DESCRIPTION OF THE DEFECT AND SAFETY RISK: Subaru has determined that over time, due to initial variation in rear stabilizer bracket dimensions, the rear stabilizer bar bracket bolt(s) may loosen. If the rear stabilizer bracket bolt(s) detach, there is an increased risk of a crash. AFFECTED VEHICLES: The number of U.S. vehicles affected by this recall is 408,271. Not all vehicles in the production date ranges listed below are affected by this recall. Coverage must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com prior to repair. This recall coverage information is now available. Model Year: Carline: Production Date Range: 2019 Forester 7/4/2018 – 6/3/2019 2018-2019 Crosstrek 5/9/2017 – 5/29/2019 2019 Crosstrek Hybrid 9/11/2018 – 5/7/2019 DESCRIPTION OF THE REMEDY: For all potentially affected vehicles, retailers will inspect the condition of the bolts and retorque to specification, if necessary, at no cost to the customer. If a bolt is missing, the retailer will install a new bolt at no cost to the customer. ATTENTION: GENERAL MANAGER q PARTS MANAGER q CLAIMS PERSONNEL q SERVICE MANAGER q IMPORTANT – All Service Personnel Should Read and Initial in the boxes provided, right. ©2021 Subaru of America, Inc. All rights reserved. Bulletin Number: WRD-21R; Revised: 04/29/21 Page 2 of 5 Continued… RETAILER RESPONSIBILITY: Any vehicles listed in any recall/campaign that are in retailer stock must be: • Immediately identified • Tagged or otherwise marked to prevent their delivery or use prior to repair • Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin Retailers are to promptly perform the applicable service procedures to correct all affected vehicles in their inventory (used, demo & SSLP). Additionally, whenever a vehicle subject to this recall is taken into retailer inventory, necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle. Please be sure to download a copy of your complete inventory report from the Vehicle Inventory Dashboard available on subarunet.com to identify any vehicles with open recalls that may be in your retail, CPO, and SSLP inventory. Affected vehicles will show an Open Recall column indicator (Y). OWNER NOTIFICATION: Subaru will notify affected vehicle owners by first class mail within 60 days. Retailers will be advised when the notification is scheduled. SERVICE PROCEDURE / INFORMATION: REMINDER: Customer satisfaction and retention starts with performing quality repairs. INTRODUCTION: The rear stabilizer bracket mounting bolts may be loose or in a VERY RARE case, fall out on certain vehicles. (The estimated missing bolt rate is about 0.01%.) Inspect the condition of the four (4) mounting bolts and re-tighten them to the proper torque following tightening sequence outlined in the procedure below. If any of the bolts are missing, replace with new bolts, torque to specification following tightening sequence and inspect the area around the bracket closely for any resulting damage. NOTES: • If the mounting bolts are loose or missing, or if the threads are damaged, repair using the proper thread chaser if needed then proceed to STEP 3 below. TIP: If the bolt can be threaded in and tightened by hand without using any tool, the threads are OK. • VERY IMPORTANT: Whenever installing a new bolt, or if a loose bolt is identified in STEP 2c below, always clean all the tightening surfaces (between the bolt flange and the bracket and between the bracket and the mating surface where the bracket mounts to the body) before installation to ensure the proper bolt torque is achieved. Bulletin Number: WRD-21R; Revised: 04/29/21 Page 3 of 5 Continued… STEP 1 – Lift the vehicle and remove the rear wheels. STEP 2 – Check the condition of the bolts on the left and right rear stabilizer brackets (4 bolts, 2 per side) shown below in ORANGE and BLUE and circled in GREEN as outlined below: Front Front a) If any of the bolts are missing (VERY RARE) and no damage is found on any surrounding parts: 1. Clean up the tightening surfaces as described above. 2. Prepare the new bolt(s) (p.n. 010108200). 3. Proceed to STEP 3. b) If any of the bolts are missing (VERY RARE) and damage is found on the surrounding parts: 1. Inspect the following for damage from contact by the stabilizer bracket: brake pipe, rear axle shaft, stabilizer link, stabilizer bar bracket and rear subframe. 2. Replace any damaged parts following the procedures in the applicable Service Manual. 3. Clean the tightening surfaces as described above. 4. Prepare the new bolt(s) (p.n. 010108200). 5. Proceed to STEP 3. c) If NONE of the bolts are missing: 1. Using a marker or scribe mark the bolt location and then tighten all 4 bolts to the initial torque of 10 Nm (7.4 ft-lbs.). 1a) IMPORTANT: If any of the bolts turn before the initial torque is reached, it is considered loose. In this case, remove any loose bolt(s) and clean the tightening surfaces to eliminate any foreign material as described in the NOTES: section above, install and hand tighten the bolt(s) and proceed to STEP 3. 1b) If all four bolts reach the initial torque without moving (turning), proceed to STEP 4. Bulletin Number: WRD-21R; Revised: 04/29/21 Page 4 of 5 Continued… STEP 3 – Temporarily torque the FRONT bolts first then the REAR bolts to 10 Nm (7.4 ft-lbs.). Tighten REAR SECOND to 10Nm (7.4 ft. lbs.) Tighten FRONT FIRST to 10Nm (7.4 ft. lbs.) STEP 4- Fully torque the REAR bolts first then the FRONT bolts to 35 Nm (25.8 ft-lbs.). NOTE: This sequence is the OPPOSITE of STEP 3. Torque REAR FIRST to 35Nm (25.8 ft. lbs.) Torque FRONT SECOND to 35Nm (25.8 ft. lbs.) STEP 5 – Re-check the torque of the bolts in the same order as in STEP 4 (35 Nm (25.8 ft-lbs.). Re-Check Torque REAR FIRST Re-Check Torque FRONT SECOND STEP 6 – Lower the vehicle, reinstall the rear wheels and torque the lug nuts to 120Nm (88.5 ft-lbs.) to complete the procedure. Bulletin Number: WRD-21R; Revised: 04/29/21 Page 5 of 5 SERVICE PROGRAM IDENTIFICATION LABEL: Type or print the necessary information on a Campaign Identification Label. The completed label should be attached to the vehicle’s upper radiator support. Additional labels are available through normal parts ordering channels. The part number is MSA6P1302, which comes as one sheet of 20 labels. CLAIM REIMBURSEMENT AND ENTRY PROCEDURES: Credit to perform this recall will be based on properly completed repair order information. Retailers may submit claims through Subarunet.com. Labor Description Labor Operation # Labor Time Fail Code Claim Type WRD-21 REAR STABILIZER BRACKET BOLT TORQUE INSPECTION ONLY- NO BOLTS MISSING A112-608 0.3 WRD-21 RC WRD-21 REAR STABILIZER BRACKET BOLT TORQUE INSPECTION- REPLACE ANY MISSING BOLTS A112-603 0.4 IMPORTANT REMINDERS: • SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time. • Always check for any open recalls or campaigns anytime a vehicle is in for servicing. • Always refer to STIS for the latest service information before performing any repairs.

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: May 13, 2021 UPDATE Safety Recall: WRD-21 Rear Stabilizer Bracket Bolts Owner Notification Please be advised that owner notification will begin on May 17 and continue through June 11, 2021. Subaru of America, Inc. (Subaru) is recalling certain 2019 model year Forester and 2018-2019 model year Crosstrek vehicles to inspect and, if necessary, correct the condition of the rear stabilizer bracket bolts. A total of 408,271 U.S. vehicles will be affected by this recall. Affected Vehicles Model Year Carline Production Date Range 2019 Forester 7/4/2018 – 6/3/2019 2018-2019 Crosstrek 5/9/2017 – 5/29/2019 2019 Crosstrek Hybrid 9/11/2018 – 5/7/2019 Not all vehicles in the production date ranges listed above are affected by this recall. Coverage must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com prior to repair. This recall coverage information is available. Reason for this Recall Subaru has determined that over time, due to initial variation in rear stabilizer bracket dimensions, the bracket bolt(s) may loosen. Safety Risk If the rear stabilizer bracket bolt(s) detach, there is an increased risk of a crash. Description of the Remedy For all potentially affected vehicles, retailers will inspect the condition of the bolts and retorque to specification, if necessary, at no cost to the customer. If a bolt is missing, the retailer will install a new bolt at no cost to the customer. Service, Parts, and Claim Instructions For detailed service, parts, and claim information, please refer to the WRD-21 Product Campaign Bulletin available on STIS. Retailer Responsibility Any vehicles listed in any recall/campaign that are in retailer stock must be: ▪ Immediately identified ▪ Tagged or otherwise marked to prevent their delivery or use prior to repair ▪ Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin Retailers are to promptly perform the applicable service procedures to correct all affected vehicles in their inventory (used, demo & SSLP). Additionally, whenever a vehicle subject to this recall is taken into retailer inventory necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle. Please be sure to download a copy of your complete inventory report from the Vehicle Inventory Dashboard available on subarunet.com to identify any vehicles with open recalls that may be in your retail, CPO, and SSLP inventory. Affected vehicles will show an Open Recall column indicator (Y).

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: April 15, 2021 New Safety Recall: WRD-21 Rear Stabilizer Bracket Bolts Subaru of America, Inc. (Subaru) is recalling certain 2019 model year Forester and 2018-2019 model year Crosstrek vehicles to inspect and, if necessary, correct the condition of the rear stabilizer bracket bolts. A total of 408,271 U.S. vehicles will be affected by this recall. Affected Vehicles Model Year Carline Production Date Range 2019 Forester 7/4/2018 – 6/3/2019 2018-2019 Crosstrek 5/9/2017 – 5/29/2019 2019 Crosstrek Hybrid 9/11/2018 – 5/7/2019 Not all vehicles in the production date ranges listed above are affected by this recall. Coverage must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com prior to repair. This recall coverage information will be available tomorrow. Reason for this Recall Subaru has determined that over time, due to initial variation in rear stabilizer bracket dimensions, the bracket bolt(s) may loosen. Safety Risk If the rear stabilizer bracket bolt(s) detach, there is an increased risk of a crash. Description of the Remedy For all potentially affected vehicles, retailers will inspect the condition of the bolts and retorque to specification, if necessary, at no cost to the customer. If a bolt is missing, the retailer will install a new bolt at no cost to the customer. Service, Parts, and Claim Instructions For detailed service, parts, and claim information, please refer to the WRD-21 Product Campaign Bulletin which will be available on STIS tomorrow. Retailer Responsibility Any vehicles listed in any recall/campaign that are in retailer stock must be: ▪ Immediately identified ▪ Tagged or otherwise marked to prevent their delivery or use prior to repair ▪ Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin Retailers are to promptly perform the applicable service procedures to correct all affected vehicles in their inventory (used, demo & SSLP). Additionally, whenever a vehicle subject to this recall is taken into retailer inventory necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle. Please be sure to download a copy of your complete inventory report from the Vehicle Inventory Dashboard available on subarunet.com to identify any vehicles with open recalls that may be in your retail, CPO, and SSLP inventory. Affected vehicles will show an Open Recall column indicator (Y). Owner Notification Subaru will notify affected vehicle owners by first class mail within 60 days. Retailers will be advised when the notification is scheduled.

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