WRE-21 Ignition Coil Replacement – 2017-2019 Subaru Impreza & 2018-2019 Crosstrek

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Media Information Subaru Of America, Inc. One Subaru Drive Camden, NJ 08103 Main Number: 856-488-8500 CONTACT: Dominick Infante (856) 488-8615 [email protected] Diane Anton (856) 488-5093 [email protected] SUBARU ANNOUNCES TWO NEW RECALLS Recalls will be free of charge to customers No accidents or injuries have been reported related to the recalls Camden, N.J., Apr 15, 2021 – Subaru of America, Inc. announced that it will voluntarily conduct two separate recalls. Subaru is announcing these recalls to encourage each owner of an affected vehicle to contact an authorizedSubaru retailer as soon as they receive notification of this recall from Subaru of America. The recalls involve the following vehicles: 1. 2017-2019 Impreza and 2018-2019 Crosstrek models 2. 2019 Subaru Forester and 2019 Subaru Crosstrek models The first recall is to check and/or update the engine control module (ECM) programming and to replace all ignition coils which could, over time, degrade and cause starting or stalling issues. Incident rates are extremely low, but Subaru is conducting the recall out of an abundance of caution. This recall covers 466,205 vehicles comprising 2017-2019 Impreza and 2018-2019 Crosstrek models. No accidents or injuries have been reported due to this issue. The second recall is for 2019 Subaru Forester and 2019 Subaru Crosstrek models to examine and re-torque bolts on the rear stabilizer bracket which could, over time, come loose. The loose bracket could then interact with other components causing damage. This recall involves 405,000 vehicles comprising 2019 Forester and Crosstrek models. Incident rates are very low and there have been no accidents or injuries reported due to this issue. Mailed notification to owners will occur within 60 days. About Subaru of America, Inc. Subaru of America, Inc. (SOA) is a wholly owned subsidiary of Subaru Corporation of Japan. Headquartered at a zerolandfill office in Camden, N.J., the company markets and distributes Subaru vehicles, parts and accessories through a network of more than 630 retailers across the United States. All Subaru products are manufactured in zero-landfill plants and Subaru of Indiana Automotive, Inc. is the only U.S. automobile manufacturing plant to be designated a backyard wildlife habitat by the National Wildlife Federation. SOA is guided by the Subaru Love Promise, which is the company’s vision to show love and respect to everyone, and to support its communities and customers nationwide. Over the past 20 years, SOA has donated more than $200 million to causes the Subaru family cares about, and its employees have logged more than 63,000 volunteer hours. As a company, Subaru believes it is important to do its part in making a positive impact in the world because it is the right thing to do. For additional information visit media.subaru.com. Follow us on Facebook,Twitter,and Instagram.

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: May 13, 2021 UPDATE Safety Recall: WRE-21 Impreza/Crosstrek Ignition Coil Replacement Owner Notification Please be advised that owner notification will begin on June 1 and continue through June 11, 2021. Subaru of America, Inc. (Subaru) is recalling certain 2017-2019 model year Impreza and 2018-2019 model year Crosstrek vehicles to check and/or update the ECM programming, and to replace all four ignition coils in each vehicle. A total of 466,205 U.S. vehicles will be affected by this recall. This new recall supersedes Subaru’s previous WUQ-02 ignition coil reprogramming recall issued in October 2019. All vehicles previously affected by the WUQ-02 recall are now affected by this new recall, WRE-21, and must return to complete the WRE-21 recall repair. Affected Vehicles Model Year Carline Production Date Range 2017-2019 Impreza 4D 7/1/2016 – 6/17/2019 2017-2019 Impreza 5D 7/1/2016 – 6/17/2019 2018-2019 Crosstrek 5/09/17 – 5/08/2019 Not all vehicles in the production date ranges listed above are affected by this new recall. Coverage must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com prior to repair. This information is now available. • Any incomplete WUQ-02 recall coverage is now expired, and the repair procedures for recall number WRE-21 should be performed instead. • Vehicles that already had the WUQ-02 recall repair completed must return for the WRE-21 recall repair, even if one or more ignition coil(s) were previously replaced. Reason for this Recall Subaru has determined that the ECM reprogramming was effective for vehicles that were repaired under previous recall WUQ-02. However, as a result of further analysis, Subaru has determined that all four ignition coils should be replaced to prevent the condition described below. Under certain circumstances, the ignition coil may be energized longer than designed after the engine is OFF. If the ignition coil remains energized for too long, the internal temperature of ignition coil may increase which could cause a short circuit and a blown fuse. Safety Risk If a short circuit in the ignition coil occurs while the vehicle is in motion, the vehicle may experience a loss of motive power while driving without the ability to immediately restart the engine, increasing the risk of a crash. Description of the Remedy For all vehicles included in this recall, Subaru retailers will check and, if necessary, update the ECM programming, and replace all four ignition coils at no cost to the customer. If a certain DTC is found to be stored, Subaru will replace the front exhaust pipe at no cost as well. Please refer to the WRE-21 Product Campaign Bulletin on STIS for further details. Service, Parts, and Claim Instructions For detailed service, parts, and claim information, please refer to the WRE-21 Product Campaign Bulletin on STIS. Retailer Responsibility Any vehicles listed in any recall/campaign that are in retailer stock must be: ▪ Immediately identified ▪ Tagged or otherwise marked to prevent their delivery or use prior to repair ▪ Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin Retailers are to promptly perform the applicable service procedures to correct all affected vehicles in their inventory (used, demo & SSLP). Additionally, whenever a vehicle subject to this recall is taken into retailer inventory necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle. Please be sure to download a copy of your complete inventory report from the Vehicle Inventory Dashboard available on subarunet.com to identify any vehicles with open recalls that may be in your retail, CPO, and SSLP inventory. Affected vehicles will show an Open Recall column indicator (Y).

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: April 23, 2021 UPDATE Safety Recall: WRE-21 Impreza/Crosstrek Ignition Coil Replacement • The WRE-21 Product Campaign Bulletin is now available on STIS • All WRE-21 VIN coverage is now available through the Vehicle Coverage Inquiry function on subarunet.com Subaru of America, Inc. (Subaru) is recalling certain 2017-2019 model year Impreza and 2018-2019 model year Crosstrek vehicles to check and/or update the ECM programming, and to replace all four ignition coils in each vehicle. A total of 466,205 U.S. vehicles will be affected by this recall. This new recall supersedes Subaru’s previous WUQ-02 ignition coil reprogramming recall issued in October 2019. All vehicles previously affected by the WUQ-02 recall are now affected by this new recall, WRE-21, and must return to complete the WRE-21 recall repair. Affected Vehicles Model Year Carline Production Date Range 2017-2019 Impreza 4D 7/1/2016 – 6/17/2019 2017-2019 Impreza 5D 7/1/2016 – 6/17/2019 2018-2019 Crosstrek 5/09/17 – 5/08/2019 Not all vehicles in the production date ranges listed above are affected by this new recall. Coverage must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com prior to repair. This information is now available. • Any incomplete WUQ-02 recall coverage is now expired, and the repair procedures for recall number WRE-21 should be performed instead. • Vehicles that already had the WUQ-02 recall repair completed must return for the WRE-21 recall repair, even if one or more ignition coil(s) were previously replaced. Reason for this Recall Subaru has determined that the ECM reprogramming was effective for vehicles that were repaired under previous recall WUQ-02. However, as a result of further analysis, Subaru has determined that all four ignition coils should be replaced to prevent the condition described below. Under certain circumstances, the ignition coil may be energized longer than designed after the engine is OFF. If the ignition coil remains energized for too long, the internal temperature of ignition coil may increase which could cause a short circuit and a blown fuse. Safety Risk If a short circuit in the ignition coil occurs while the vehicle is in motion, the vehicle may experience a loss of motive power while driving without the ability to immediately restart the engine, increasing the risk of a crash. Description of the Remedy For all vehicles included in this recall, Subaru retailers will check and, if necessary, update the ECM programming, and replace all four ignition coils at no cost to the customer. If a certain DTC is found to be stored, Subaru will replace the front exhaust pipe at no cost as well. Please refer to the WRE-21 Product Campaign Bulletin on STIS for further details. Service, Parts, and Claim Instructions For detailed service, parts, and claim information, please refer to the WRE-21 Product Campaign Bulletin on STIS. Retailer Responsibility Any vehicles listed in any recall/campaign that are in retailer stock must be: ▪ Immediately identified ▪ Tagged or otherwise marked to prevent their delivery or use prior to repair ▪ Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin Retailers are to promptly perform the applicable service procedures to correct all affected vehicles in their inventory (used, demo & SSLP). Additionally, whenever a vehicle subject to this recall is taken into retailer inventory necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle. Please be sure to download a copy of your complete inventory report from the Vehicle Inventory Dashboard available on subarunet.com to identify any vehicles with open recalls that may be in your retail, CPO, and SSLP inventory. Affected vehicles will show an Open Recall column indicator (Y). Owner Notification Subaru will notify affected vehicle owners by first class mail in June. Retailers will be advised when the notification is scheduled.

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: April 15, 2021 New Safety Recall: WRE-21 Impreza/Crosstrek Ignition Coil Replacement Subaru of America, Inc. (Subaru) is recalling certain 2017-2019 model year Impreza and 2018-2019 model year Crosstrek vehicles to check and/or update the ECM programming, and to replace all four ignition coils in each vehicle. A total of 466,205 U.S. vehicles will be affected by this recall. This new recall will supersede Subaru’s previous WUQ-02 ignition coil reprogramming recall issued in October 2019. All vehicles previously affected by the WUQ-02 recall will be affected by this new recall, WRE-21, and must return to complete the WRE-21 recall repair. Affected Vehicles Model Year Carline Production Date Range 2017-2019 Impreza 4D 7/1/2016 – 6/17/2019 2017-2019 Impreza 5D 7/1/2016 – 6/17/2019 2018-2019 Crosstrek 5/09/17 – 5/08/2019 Not all vehicles in the production date ranges listed above are affected by this recall. Coverage must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com prior to repair. WRE-21 vehicle coverage information will be available for all affected VINs next week. When the WRE-21 recall coverage information is activated in the system, any open WUQ-02 recall coverage will be expired. Upon expiration of the open WUQ-02 recall coverage, the repair procedures for recall WRE-21 should be performed instead. Over the next several weeks, prior to owner notification, Subaru will be receiving air shipments of the parts needed to support the launch of this new recall. Therefore, the status of the WRE-21 recall will display as “Open – Limited Parts Available” until the owner notification letters are released. This status is for informational purposes and will not prevent the ability for retailers to perform and claim reimbursement for this repair prior to owner notification. Reason for this Recall Subaru has determined that the ECM reprogramming was effective for vehicles that were repaired under previous recall WUQ-02. However, as a result of further analysis, Subaru has determined that all ignition coils should be replaced to prevent the condition described below. Under certain circumstances, the ignition coil may be energized longer than designed after the engine is OFF. If the ignition coil remains energized for too long, the internal temperature of ignition coil may increase which could cause a short circuit and a blown fuse. If a short circuit occurs while the vehicle is in motion, the vehicle may experience a loss of motive power while driving without the ability to immediately restart the engine. Safety Risk If a short circuit in the ignition coil occurs while the vehicle is in motion, the vehicle may experience a loss of motive power while driving without the ability to immediately restart the engine, increasing the risk of a crash. Description of the Remedy For all vehicles included in this recall, Subaru retailers will check and, if necessary, update the ECM programming, and replace all four ignition coils at no cost to the customer. If a certain DTC is found to be stored, Subaru will replace the front exhaust pipe at no cost as well. Please refer to the WRE-21 Product Campaign Bulletin for further details. Service, Parts, and Claim Instructions Detailed service, parts, and claim information will be forthcoming and will be made available in the WRE-21 Product Campaign Bulletin on STIS next week. Retailer Responsibility Any vehicles listed in any recall/campaign that are in retailer stock must be: ▪ Immediately identified ▪ Tagged or otherwise marked to prevent their delivery or use prior to repair ▪ Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin Retailers are to promptly perform the applicable service procedures to correct all affected vehicles in their inventory (used, demo & SSLP). Additionally, whenever a vehicle subject to this recall is taken into retailer inventory necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle. Please be sure to download a copy of your complete inventory report from the Vehicle Inventory Dashboard available on subarunet.com to identify any vehicles with open recalls that may be in your retail, CPO, and SSLP inventory. Affected vehicles will show an Open Recall column indicator (Y). Owner Notification Subaru will notify affected vehicle owners by first class mail within 60 days. Retailers will be advised when the notification is scheduled.

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NUMBER: WRE-21R DATE: 04/23/21 NHTSA ID: 21V-264 REVISED: 02/21/22 APPLICABILITY: 2017-2019 MY Impreza 2018-2019 MY Crosstrek SUBJECT: Ignition Coil Replacement CALIFORNIA “VEHICLE EMISSION RECALL – PROOF OF CORRECTION” CERTIFICATE The California Air Resources Board and the Department of Motor Vehicles Registration/Recall Program requires that all emission related Recall/Campaign or Service Program repairs be completed before a vehicle registration is renewed. Please provide owners of vehicles registered in the state of California a completed “Vehicle Emission Recall – Proof of Correction” certificate. Vehicle owners should be advised to retain this certificate because the California Department of Motor Vehicles may require they provide proof this service program repair has been completed. Additional certificates are available through normal parts ordering channels using part number MSA6P1301. Quantity 1 = 1 booklet of 50 certificates. SERVICE PROGRAM IDENTIFICATION LABEL: Type or print the necessary information on a Campaign Identification Label. The completed label should be attached to the vehicle’s upper radiator support. Additional labels are available through normal parts ordering channels. The part number is MSA6P1302, which comes as one sheet of 20 labels. WRE-21 Continued… Bulletin Number: WRE-21R; Revised: 02/21/22 Page 9 of 12 CLAIM REIMBURSEMENT AND ENTRY PROCEDURES: Credit to perform this recall will be based on properly completed repair order information. Retailers may submit claims through Subarunet.com. Labor Description Labor Operation # Labor Time Fail Code Claim Type ECM CID / DTC CHECK, REPLACE ALL IGNITION COILS A181-341 1.1 WRE-21 RC ECM CID / DTC CHECK, REPLACE ALL IGNITION COILS, REPROGRAM ECM A181-342 1.5 ECM CID / DTC CHECK, REPLACE ALL IGNITION COILS, REPLACE EPF ASSEMBLY A181-343 1.9 ECM CID / DTC CHECK, REPLACE ALL IGNITION COILS, REPLACE EPF ASSEMBLY, REPROGRAM ECM A181-344 2.3 IMPORTANT REMINDERS: • SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time. • Always check for any open recalls or campaigns anytime a vehicle is in for servicing. • Always refer to STIS for the latest service information before performing any repairs. Continued

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Bulletin Number: WRE-21R; Revised: 08/23/22 Page 1 of 12 PRODUCT CAMPAIGN BULLETIN Continued… CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition. Subaru of America, Inc. is ISO 14001 Compliant ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. NUMBER: WRE-21R DATE: 04/23/21 NHTSA ID: 21V-264 REVISED: 08/23/22 APPLICABILITY: 2017-2019 MY Impreza 2018-2019 MY Crosstrek SUBJECT: Ignition Coil Replacement INTRODUCTION: Subaru of America, Inc. (Subaru) is recalling certain 2017-2019 model year Impreza and 2018-2019 model year Crosstrek vehicles to check and, if necessary, update the ECM programming, and to replace all four ignition coils in each vehicle. This recall supersedes Subaru’s previous WUQ-02 ignition coil reprogramming recall issued in October 2019. Effective April 23, 2021, any open WUQ-02 recall coverage has been expired, and WUQ-02 recall repairs should no longer be performed after that date. All vehicles previously affected by the WUQ-02 recall are now affected by this new recall and must return to complete the WRE-21 recall repair. DESCRIPTION OF THE DEFECT AND SAFETY RISK: Subaru has determined that the ECM reprogramming was effective for vehicles that were repaired under previous recall WUQ-02. However, as a result of further analysis, Subaru has determined that all four ignition coils should be replaced to prevent the condition described below. Under certain circumstances, the ignition coil may be energized longer than designed after the engine is OFF. If the ignition coil remains energized for too long, the internal temperature of ignition coil may increase which could cause a short circuit and a blown fuse. If a short circuit occurs while the vehicle is in motion, the vehicle may experience a loss of motive power while driving without the ability to immediately restart the engine. If a short circuit in the ignition coil occurs while the vehicle is in motion, the vehicle may experience a loss of motive power while driving without the ability to immediately restart the engine, increasing the risk of a crash. ATTENTION: GENERAL MANAGER q PARTS MANAGER q CLAIMS PERSONNEL q SERVICE MANAGER q IMPORTANT – All Service Personnel Should Read and Initial in the boxes provided, right. ©2021 Subaru of America, Inc. All rights reserved. Bulletin Number: WRE-21R; Revised: 08/23/22 Page 2 of 12 Continued… AFFECTED VEHICLES: The number of U.S. vehicles affected by this recall is 466,205. Model Year Carline Production Date Range 2017-2019 Impreza 4D 7/1/2016 – 6/17/2019 2017-2019 Impreza 5D 7/1/2016 – 6/17/2019 2018-2019 Crosstrek 5/09/17 – 5/08/2019 Not all vehicles in the production date ranges listed above are affected by this recall. Coverage must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com prior to repair. This recall coverage information is now available. Over the next several weeks, prior to owner notification, Subaru will be receiving air shipments of the parts needed to support the launch of this recall. Therefore, the status of the WRE-21 recall will display as “Open – Limited Parts Available” until the owner notification letters are released in June. This status is for informational purposes and will not prevent the ability for retailers to perform and claim reimbursement for this repair prior to owner notification. Once the owner notification letters are released, the status will be updated to “Open.” DESCRIPTION OF THE REMEDY: For all vehicles included in this recall, Subaru retailers will check and, if necessary, update the ECM programming, and replace all four ignition coils at no cost to the customer. If a certain DTC is found to be stored, Subaru will replace the front exhaust pipe at no cost as well. RETAILER RESPONSIBILITY: Any vehicles listed in any recall/campaign that are in retailer stock must be: • Immediately identified • Tagged or otherwise marked to prevent their delivery or use prior to repair • Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin Retailers are to promptly perform the applicable service procedures to correct all affected vehicles in their inventory (used, demo & SSLP). Additionally, whenever a vehicle subject to this recall is taken into retailer inventory necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle. Please be sure to download a copy of your complete inventory report from the Vehicle Inventory Dashboard available on subarunet.com to identify any vehicles with open recalls that may be in your retail, CPO, and SSLP inventory. Affected vehicles will show an Open Recall column indicator (Y). OWNER NOTIFICATION: Subaru will notify affected vehicle owners by first class mail in June. Retailers will be advised when the notification is scheduled. Bulletin Number: WRE-21R; Revised: 08/23/22 Page 3 of 12 PART INFORMATION: IMPORTANT NOTES: • A quantity of FOUR (4) ignition coils must be ordered to repair ONE (1) vehicle. • All orders for these ignition coils must be placed through PRIME only. Description Part Number Qty. Required COIL ASSEMBLY- IGNITION 22433AA7419S 4 Per Vehicle SERVICE PROCEDURE / INFORMATION: REMINDER: Customer satisfaction and retention starts with performing quality repairs. The following Flow Chart is provided as an overview of the procedures required to perform this Recall. A detailed Service Procedure is also supplied below. NO Continued… Bulletin Number: WRE-21R; Revised: 08/23/22 Page 4 of 12 Continued… STEP 1) Does the engine start normally? The engine does NOT start normally: Proceed to STEP 2 (inspection of fuses in M/B). The engine starts normally: Proceed to STEP 3. STEP 2) Inspect the M/B fuse #21 (15A) for IMPREZA and CROSSTREK. Is the fuse blown? The fuse is NOT blown: Diagnose the hard starting condition per the applicable Service Manual then proceed to STEP 3. The fuse IS blown: Proceed to STEP 3. After checking DTCs, replace the fuse. STEP 3) Using the SSM scan for DTCs. Are any of the following DTCs current or stored in the ECM memory? [P0301: CYLINDER 1 MISFIRE] [P0302: CYLINDER 2 MISFIRE] [P0303: CYLINDER 3 MISFIRE] [P0304: CYLINDER 4 MISFIRE] [P0420: CATALYST SYSTEM EFFICIENCY BELOW THRESHOLD BANK 1] NONE of the DTCs are current or stored: Replace all four (4) ignition coils following the procedure in the applicable Service Manual. ANY of DTCs are current or stored: Replace all four (4) of the ignition coils AND the Exhaust Pipe Front assembly following the procedure in the applicable Service Manual to perform the work No Yes No Yes No Yes Bulletin Number: WRE-21R; Revised: 08/23/22 Page 5 of 12 Continued… TIP: When disconnecting the harness connectors from the ignition coils, squeeze the wire retaining clip (a) and push the connector off using a trim clip tool as shown in the illustration below. DO NOT remove the wire retaining clip from the harness connector. IMPORTANT NOTE: It is CRITICAL to confirm a secure connection of terminal (C) to the main fuse box. The terminal MUST be torqued to 7.5N·m (0.8kgf-m, 5.5ft-lb). Bulletin Number: WRE-21R; Revised: 08/23/22 Page 6 of 12 Continued… STEP 4) Using the SSM, check the CID to determine if the ECM requires reprogramming. Compare the current CID to the “GOOD” CID numbers supplied in the table below. CRITICAL STEP: Is the current CID listed as “GOOD” on the table below? Current CID IS NOT listed as “GOOD” on the table below. REPROGRAM THE ECM to the latest available version using the normal FlashWrite procedure. Current CID IS listed as “GOOD” on the table below. DO NOT REPROGRAM THE ECM. The procedure is complete. Proceed to CLAIM REIMBURSEMENT AND ENTRY PROCEDURES section. Model MY Transmission Type Active Grille Shutter Y/N “GOOD” CID Numbers Impreza 2017 CVT Y XH3J2B0D XH3J2E0D XH3J2C0D XH3J2G0D 2017-18 5MT Y XH3J2B0C XH3J2C1C XH3J2C0C XH3J2G0C 5MT N XH3J2B0A XH3J2C1A XH3J2C0A XH3J2G0A CVT N XH3J2B0B XH3J2C0B XH3J2E0B XH3J2G0B 2018 CVT Y XH3J900D XH3JA00D XH3JB00D XH3J2C0B 2019 5MT Y XH3N500C XH3N600C XH3NA00C CVT Y XH3N500D XH3N600D XH3N800D XH3NA00D 5MT N XH3N500A XH3N600A XH3NA00A CVT N XH3N500B XH3N600B XH3N800B XH3NA00B Crosstrek 2018 6MT N XH3J2B0E XH3J2C0E XH3J2G0E CVT N XH3J2B0F XH3J2C0F XH3J2E0F XH3J2G0F 2019 6MT Y XH3N500E XH3N600E XH3NA00E CVT N XH3N500F XH3N600F XH3N800F XH3NA00F REMINDER: If the current CID is listed in this table as “GOOD”, DO NOT reprogram the ECM. No Yes Bulletin Number: WRE-21R; Revised: 08/23/22 Page 7 of 12 Continued… PACK FILE APPLICABILITY: Model Year, IMPREZA PAK File Name New ECM Part Number Old ECM Part Numbers Decryption Keyword New ECM CID Number 2017MY, CAL, MT W/ AGS 22765AU28A.pak 22765AU28A 22765AJ59A, B, C, D, E, F, G, H & J BD9CAD75 XH3J2G0C 2017MY, CAL, CVT W/ AGS 22765AU29A.pak 22765AU29A 22765AJ60A, B, C, D, E, F, G, H & J FE01CFEB XH3J2G0D 2017MY, CAL, MT WO/ AGS 22765AU30A.pak 22765AU30A 22765AK61A, B, C, D, E, F, G, H & J C3C6AC44 XH3J2G0A 2017MY, CAL, CVT WO/ AGS 22765AU31A.pak 22765AU31A 22765AL71A, B, C, D, E, F, G, H & J 182F9B0B XH3J2G0B 2018MY, CAL, CVT WO/ AGS 22765AL71A.pak 22765AL71A 22765AM28A, B, C, D, E, F & G 250AEE3A XH3J2C0B 2019MY, CAL, MT W/ AGS 22765AM64G.pak 22765AM64G 22765AM64A, B, D & E 6E8A55B5 XH3NA00C 2019MY, CAL, MT WO/ AGS 22765AM65G.pak 22765AM65G 22765AM65A, B, D & E FAA8D023 XH3NA00A 2019MY, CAL, CVT W/ AGS 22765AM66G.pak 22765AM66G 22765AM66A, B, D & E FC067661 XH3NA00D 2019MY, CAL, CVT WO/ AGS 22765AM67G.pak 22765AM67G 22765AM67A, B, C, D & E 5CC20BED XH3NA00B Model Year, CROSSTREK PAK File Name New ECM Part Number Old ECM Part Numbers Decryption Keyword New ECM CID Number 2018MY, CAL, 6MT 22765AJ618.pak 22765AJ618 22765AJ610, 11, 12, 13, 14, 15, 16 F9F53E35 XH3J2G0E 2018MY, CAL, CVT 22765AJ628.pak 22765AJ628 22765AJ620, 21, 22, 23, 24, 25 & 26 B9308D26 XH3J2G0F 2019MY, CAL, 6MT WO/ AGS 22765AM816.pak 22765AM816 22765AM810, 11, 12, 13 & 14 D2566269 XH3NA00E 2019MY, CAL, CVT WO/ AGS 22765AM826.pak 22765AM826 22765AM820, 21, 22, 23 & 24 150AAA5D XH3NA00F Bulletin Number: WRE-21R; Revised: 08/23/22 Page 8 of 12 CALIFORNIA “VEHICLE EMISSION RECALL – PROOF OF CORRECTION” CERTIFICATE The California Air Resources Board and the Department of Motor Vehicles Registration/Recall Program requires that all emission related Recall/Campaign or Service Program repairs be completed before a vehicle registration is renewed. Please provide owners of vehicles registered in the state of California a completed “Vehicle Emission Recall – Proof of Correction” certificate. Vehicle owners should be advised to retain this certificate because the California Department of Motor Vehicles may require they provide proof this service program repair has been completed. Additional certificates are available through normal parts ordering channels using part number MSA6P1301. Quantity 1 = 1 booklet of 50 certificates. SERVICE PROGRAM IDENTIFICATION LABEL: Type or print the necessary information on a Campaign Identification Label. The completed label should be attached to the vehicle’s upper radiator support. Additional labels are available through normal parts ordering channels. The part number is MSA6P1302, which comes as one sheet of 20 labels. WRE-21 Continued… Bulletin Number: WRE-21R; Revised: 08/23/22 Page 9 of 12 CLAIM REIMBURSEMENT AND ENTRY PROCEDURES: Credit to perform this recall will be based on properly completed repair order information. Retailers may submit claims through Subarunet.com. Labor Description Labor Operation # Labor Time Fail Code Claim Type ECM CID / DTC CHECK, REPLACE ALL IGNITION COILS A181-341 1.1 WRE-21 RC ECM CID / DTC CHECK, REPLACE ALL IGNITION COILS, REPROGRAM ECM A181-342 1.5 ECM CID / DTC CHECK, REPLACE ALL IGNITION COILS, REPLACE EPF ASSEMBLY A181-343 1.9 ECM CID / DTC CHECK, REPLACE ALL IGNITION COILS, REPLACE EPF ASSEMBLY, REPROGRAM ECM A181-344 2.3 IMPORTANT REMINDERS: • SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time. • Always check for any open recalls or campaigns anytime a vehicle is in for servicing. • Always refer to STIS for the latest service information before performing any repairs. Continued… Subaru of America, Inc PO Box 9103 Camden, NJ 08101-9877 844-373-6614 www.subaru.com Subaru Safety Recall WRE-21 NHTSA ID 21V-264 June 2021 URGENT IMPORTANT SAFETY RECALL This notice applies to the VIN identified in the address section printed below Dear Subaru Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain 2017-2019 Impreza vehicles and 2018-2019 model year Crosstrek vehicles. You received this notice because our records indicate that you currently own one of these vehicles. This recall replaces Subaru’s previous WUQ-02 ignition coil reprogramming recall issued in October 2019. All vehicles affected by the previous recall must return to complete the WRE-21 recall repair, even if the previous recall repair was completed. REASON FOR THIS SAFETY RECALL Subaru has determined that the ECM reprogramming was effective for vehicles that were repaired under previous recall WUQ-02. However, as a result of further analysis, Subaru has determined that all ignition coils should be replaced to prevent the condition described below. Under certain circumstances, the ignition coil may remain energized longer than designed after the engine is OFF. If the ignition coil remains energized for too long, the internal temperature of the ignition coil may increase which could cause a short circuit and a blown fuse. SAFETY RISK If a short circuit in the ignition coil occurs while the vehicle is in motion, the vehicle may experience a sudden loss of power while driving without the ability to immediately restart the engine, increasing the risk of a crash. WHAT SUBARU WILL DO Subaru will check and, if necessary, update the electronic control module (ECM) programming, and replace all four ignition coils in your vehicle at no cost to you. Additionally, in the unlikely event that a certain diagnostic trouble code (DTC) is found, Subaru will replace the front exhaust pipe including the catalytic converter at no cost to you. WHAT YOU SHOULD DO As mentioned above, all vehicles affected by the previous recall must return to complete the WRE-21 recall repair, even if the previous recall repair was completed. Please contact your Subaru retailer (dealer) immediately for an appointment to have this repair performed, at no cost to you. Bulletin Number: WRE-21R; Revised: 08/23/22 Page 11 of 12 HOW LONG WILL THE REPAIR TAKE? The time required for the ECM program check, DTC check, and ignition coil replacement is approximately one hour and ten minutes. However, if it is determined that the ECM needs to be reprogrammed, that reprogramming will require an additional twenty minutes. In the unlikely event that a certain DTC is found, the front exhaust pipe including the catalytic converter will need to be replaced. That replacement, if necessary, will require an additional fifty minutes. Your retailer can provide you with a better estimate of the overall time for this service visit, as it may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your Subaru retailer flexibility in scheduling. For your convenience, your retailer may provide you with a loaner or rental vehicle, at no cost to you, until the repair is complete. OWNER INFORMATION Government regulations require that recall notifications be sent to the last known owner of record. That information is based primarily on state registration and title data. If you are a lessor of this vehicle, federal regulations require you to forward this notice to your lessee within ten days. If you have moved or sold your vehicle, please update this information online at www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the “Quick Links” menu. CALIFORNIA REGISTERED OWNERS The California Air Resources Board requires that emission related campaigns be completed prior to California’s vehicle registration renewal process; without this repair, you will not be able to register your vehicle during your next annual registration. Upon completion of this campaign, your California dealer will complete and provide you a “Proof of Correction Certificate.” If required, present the certificate to the California Department of Motor Vehicles (the “DMV”) when renewing your California registration as proof of campaign completion. If the DMV does not request the certificate, we recommend that you keep it for your records. In addition, the State of California requires that every vehicle must pass an emission test (SMOG Check) every two years and before it is sold. Without the repair we are providing at no charge, your vehicle may not pass this test. IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR If you have already paid for repairs associated with this coverage, you may be eligible for reimbursement. Reimbursement consideration will be based on the amount an authorized Subaru retailer in your area would charge for the same repair. Please send the original service repair order, which has the name of the repair facility, date of repair, mileage at the time of repair, complete 17-digit vehicle identification number (VIN), and your name, with correct mailing address and telephone number to the address listed below. Subaru of America, Inc. Customer Advocacy Department, Attention: WRE-21 Recall P.O. Box 9103, Camden, NJ 08101-9877 Continued… Bulletin Number: WRE-21R; Revised: 08/23/22 Page 12 of 12 Please send original receipts only and retain a photocopy for your records. Please be assured that we will attempt to process your reimbursement request as quickly as possible, but it may take up to 60 days for this process to be completed. IF YOU NEED FURTHER ASSISTANCE: To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a Retailer.’ For additional information, please go to: http://www.wre21.service-campaign.com. If you need additional assistance, please contact us directly: • By e-mail: Go to www.subaru.com and select “Contact Us” • By telephone: 1-844-373-6614 Monday through Friday between 8:00 a.m. and 7:00 p.m. ET • By U.S. Postal mail: Write us at Subaru of America, Inc. Attn: Customer Advocacy Department P.O. Box 9103, Camden, NJ 08101-9877 To subscribe to the NHTSA Recall Notification email System, please go to: https://www-odi.nhtsa. dot.gov/nhtsa/subscriptions. Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge. You may also contact the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.NHTSA.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time. Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible. Sincerely, Subaru of America, Inc. A subsidiary of SUBARU CORPORATION

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