Loose Fitting A-Pillar – Design Change – 2019-2021 Subaru Forester

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Bulletin Number: 12-225-21; Date: 09/24/21 Page 1 of 2 SERVICE BULLETIN Continued… CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition. Subaru of America, Inc. is ISO 14001 Compliant ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. NUMBER: 12-225-21 DATE: 09/24/21 APPLICABILITY: 2019-21MY Forester SUBJECT: Loose Fitting A-Pillar – Design Change INTRODUCTION: This bulletin announces the design changes made to the A-pillar trim panels and their associated retaining (tether) clips. The trim panel has been enhanced to work in conjunction with a new twopiece retaining clip. These changes were introduced to address some concerns of the A-pillar trim panel coming loose. If this concern is experienced, replace the trim panel(s) along with the associated retaining clip(s). PRODUCTION CHANGE INFORMATION These changes were introduced into production starting with VIN MH519540. PART INFORMATION: ATTENTION: GENERAL MANAGER q PARTS MANAGER q CLAIMS PERSONNEL q SERVICE MANAGER q IMPORTANT – All Service Personnel Should Read and Initial in the boxes provided, right. ©2021 Subaru of America, Inc. All rights reserved. Bulletin Number: 12-225-21; Date: 09/24/21 Page 2 of 2 REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being repaired. Part Description Part Number TRIM PANEL-A PILLAR, UPPER RIGHT 94010SJ001ME TRIM PANEL-A PILLAR, UPPER LEFT 94010SJ011ME CLIP 909150050 SERVICE PROCEDURE / INFORMATION: REMINDER: Customer satisfaction and retention starts with performing quality repairs. The service procedures for the A-pillar remain unchanged. Always refer to the applicable Service Manual and review the full requirements of the repair being performed. The Service Manual procedures contain information critical to performing an effective repair the first time, every time. This includes but is not limited to important SAFETY precautions, proper inspection criteria, necessary special tools, required processes and related one-time-use parts needed for a complete and lasting repair. Refer to the applicable Service Manual: Body & Electrical/WIRING SYSTEM > EXTERIOR/ INTERIOR TRIM > Upper Inner Trim NOTES: • If the tether clip is damaged in away it must be replaced with a new clip. • Refer to the applicable Service Manual and review: General Description > Repair Contents > Action required before & after Battery Disconnect. Additionally, record any stored seat position(s) before proceeding. Relearn any seat position memory after work is complete. If the power rear gate (PRG) height has been customized, that position must also be noted and relearned. • Whenever reconnecting the ground cable terminal to the battery sensor, torque to 7.5Nm (5.5ft.- lbs. or 66inch-lbs.) while supporting the sensor with the other hand as outlined in the applicable Service Manual under: STARTING/CHARGING SYSTSEMS > Battery Sensor. WARRANTY / CLAIM INFORMATION: For vehicles within the Basic New Car Limited Warranty period, this repair may be submitted using the following claim information: Labor Description Labor Operation # Labor Time Fail Code A PILLAR TRIM PANEL R&R A913-171 0.2 YCJ03 IMPORTANT REMINDERS: • SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time. • Always check for any open recalls or campaigns anytime a vehicle is in for servicing. • Always refer to STIS for the latest service information before performing any repairs.

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