WRH-23 Safety Recall/STOP SALE – Tire Bead Damage – 2023 Subaru Ascent

Recall Acknowledgement

RCAK-23V258-5859.pdf 645.793KB

Subaru – WRH23 Subarunet Announcement – April 2023

RCMN-23V258-1699.pdf 288.933KB

SEOCONTENT-START

Bulletin Number: WRH-23; Date: 04/07/23 Page 1 of 6
PRODUCT CAMPAIGN BULLETIN
Continued…
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
NUMBER: WRH-23R
DATE: 04/07/23
NHTSA ID: 23V258
APPLICABILITY: 2023MY Ascent
SUBJECT: Safety Recall/STOP SALE – Tire Bead Damage
Subaru of America, Inc. (Subaru) is initiating a new safety recall and stop sale for certain 2023 model
year Ascent vehicles equipped with 20-inch wheels.
Description of the Defect and Safety Risk
The vehicles included in this recall/stop sale may be equipped with tires that were damaged during
the wheel mounting and assembly process. A misaligned bead guide arm on the tire mounting
equipment may have caused excessive stress on the tire bead during mounting, possibly causing
damage to the internal structure of the tire.
Internal damage to the tire bead may lead to structural failure of the tire and rapid tire deflation,
increasing the risk of a crash.
Remedy
For all potentially affected vehicles, Subaru retailers will remove and replace all four tires with new
ones at no cost to the customer. All removed tires should be rendered unusable and be disposed of
according to local regulations.
Affected Vehicles
A total of 4,409 U.S. Subaru Ascent vehicles will be affected by this recall, as listed below:
Model Year Carline Production Date Range
2023 Ascent (w/20” wheels) December 1, 2022 – January 5, 2023
Not all vehicles in the production date range listed above are affected by this recall. Coverage must
be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com prior to repair. This
information is now available.
ATTENTION:
GENERAL MANAGER q
PARTS MANAGER q
CLAIMS PERSONNEL q
SERVICE MANAGER q
IMPORTANT – All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
©2023 Subaru of America, Inc. All rights reserved.
Bulletin Number: WRH-23; Date: 04/07/23 Page 2 of 6
Continued…
Retailer Responsibility
Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle
covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized
Subaru Retailer failing to perform the applicable service procedures to correct all affected vehicles
in their inventory prior to the vehicle being placed in service may be subject to civil penalties
of up to $22,423 per violation (i.e., for each vehicle), as provided in 49 CFR §578.6 and will
also be in breach of the Subaru Dealer Agreement.
Any vehicles listed in any recall/campaign that are in retailer stock must be:
• Immediately identified
• Tagged or otherwise marked to prevent their delivery or use prior to repair
• Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin
Retailers are to promptly perform the applicable service procedures, to correct all affected vehicles in
their inventory (used, demo & SSLP). Whenever a vehicle subject to this recall is taken into retailer
inventory necessary steps should be taken to ensure the recall correction has been made before selling
or releasing the vehicle.
Owner Notification
Subaru will notify affected vehicle owners by first class mail in May. Retailers will be notified when
the owner notification has been scheduled.
PART INFORMATION:
The tires are to be ordered using the normal ordering process through the Subaru Tire Center.
Part Description Part Number Quantity
FALKEN ZIEX ZE001 A/S 245/50/20 45HR0ZE001AS 4
SERVICE PROCEDURE / INFORMATION:
STEP 1: Using a wax pen or tape, mark the position of ALL four wheels.
STEP 2: Replace ALL four tires following the Service Procedures supplied in the applicable Service
Manual.
STEP 3: Using a unibit, drill bit, or hole saw, CAREFULLY drill one hole in the sidewall of ALL
four tires above the DOT number. It is important to perform this step to confirm the tires cannot be
re-used in any way. See the example images below.
Bulletin Number: WRH-23; Date: 04/07/23 Page 3 of 6
STEP 4: CONFIRM ALL the wheel nuts are torqued in a star pattern to 120 Nm
(12.2kgf-m, 88.5ft-lb).
IMPORTANT:
• The Tire Pressure Monitor System (TPMS) re-registration is NOT REQUIRED after tire
replacement. The only exception to this is if a TPMS sensor requires replacement. In that case,
follow the TPMS registration procedure supplied in the applicable Service Manual.
• Perform a road test when the repair is complete to confirm there are no TPMS or sound issues.
SERVICE PROGRAM IDENTIFICATION LABEL:
Type or print the necessary information on a Campaign Identification Label. The completed label
should be attached to the vehicle’s upper radiator support. Additional labels are available through
normal parts ordering channels. The part number is MSA6P1302, which comes as one sheet of 20
labels.
CLAIM REIMBURSEMENT AND ENTRY PROCEDURES:
Credit to perform this recall will be based on properly completed repair order information. Retailers
may submit claims through Subarunet.com.
Labor Description Labor Operation # Labor Time Fail Code
4 OEM TIRES R&R A112-104 1.0 WRH-23
NOTES:
• Tire shipping costs and up to $20.00 dollars can be claimed for tire disposal in sublet.
• Part number SOA635009 is to be used for maximum of two wheel weights per wheel used.
IMPORTANT REMINDERS:
• SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.
• Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
• Always refer to STIS for the latest service information before performing any repairs.
Subaru of America, Inc
PO Box 9103
Camden, NJ 08101-9877
844-373-6614
www.subaru.com
Subaru Safety Recall WRH-23
NHTSA Recall ID 23V-258
May 2023
IMPORTANT SAFETY RECALL
This notice applies to the VIN below
Dear Subaru Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety,
exists in certain 2023 model year Ascent vehicles equipped with 20-inch wheels.
You received this notice because our records indicate that you currently own one of these vehicles.
DESCRIPTION OF THE DEFECT AND SAFETY RISK
Your vehicle may be equipped with tires that were damaged during the wheel mounting and assembly
process. A misaligned bead guide arm on the tire mounting equipment may have caused excessive
stress on the tire bead during mounting, possibly causing damage to the internal structure of the tire.
Internal damage to the tire bead may lead to structural failure of the tire and rapid tire deflation,
increasing the risk of a crash.
WHAT SUBARU WILL DO
Subaru will remove and replace all four tires with new ones at no cost to you.
WHAT YOU SHOULD DO
You should contact any authorized Subaru retailer (dealer) to have this repair performed.
HOW LONG WILL THE REPAIR TAKE?
The time required for this repair is one hour. Your retailer can provide you with a better estimate
of the overall time for this service visit, as it may be necessary to make your vehicle available for a
longer period of time for scheduling purposes.
OWNER INFORMATION
Government regulations require that recall notifications be sent to the last known owner of record.
That information is based primarily on state registration and title data. If you are a lessor of this
vehicle, federal regulations require you to forward this notice to your lessee within ten days.
If you have moved or sold your vehicle, please update this information online at https://www.subaru.
com/support/customer-support.html.
IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR
If you have already paid for repairs associated with this condition, you may be eligible for
reimbursement. Reimbursement consideration will be based on the amount an authorized Subaru
retailer in your area would charge for the same repair.
Please send the original service repair order, which has the name of the repair facility, date of repair,
mileage at the time of repair, complete 17-digit vehicle identification number (VIN), and your name,
with correct mailing address and telephone number to the address listed below:
Subaru of America, Inc.
Customer Advocacy Department, Attention: WRH-23 Recall
P.O. Box 9103, Camden, NJ 08101-9877
Please send original receipts only and retain a photocopy for your records. Please be assured that we
will attempt to process your reimbursement request as quickly as possible, but it may take up to 60
days for this process to be completed.
IF YOU NEED FURTHER ASSISTANCE
To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find
a Retailer.’
For additional information, please go to: http://www.wrh23.service-campaign.com.
If you need additional assistance, please contact us directly:
• By e-mail: https://www.subaru.com/support/customer-support.html
• By telephone: 1-844-373-6614
Monday through Friday between 8:00 a.m. and 7:00 p.m. ET
• By U.S. Postal mail: Write us at Subaru of America, Inc.
Attn: Customer Advocacy Department
P.O. Box 9103, Camden, NJ 08101-9877
To subscribe to the NHTSA Recall Notification email System, please go to: https://www-odi.nhtsa.
dot.gov/nhtsa/subscriptions.
Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs
free of charge.
You may also contact the Administrator, National Highway Traffic Safety Administration (NHTSA),
1200 New Jersey Ave., SE, Washington, DC 20590 or call the toll-free Vehicle Safety Hotline at
1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru
retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of
time.
Your continued satisfaction with your Subaru is important to us. Please understand that we have taken
this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize
for any inconvenience this matter may cause and urge you to schedule an appointment as soon as
possible.
Sincerely,
Subaru of America, Inc.
A subsidiary of SUBARU CORPORATION

**************************************************************************************************************

Bulletin Number: WRH-23; Revised: 02/06/24 Page 1 of 6
PRODUCT CAMPAIGN BULLETIN
Continued…
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
NUMBER: WRH-23R
DATE: 04/07/23
REVISED: 02/06/24
NHTSA ID: 23V258
APPLICABILITY: 2023MY Ascent
SUBJECT: Safety Recall/STOP SALE – Tire Bead Damage
Subaru of America, Inc. (Subaru) is initiating a new safety recall and stop sale for certain 2023 model
year Ascent vehicles equipped with 20-inch wheels.
Description of the Defect and Safety Risk
The vehicles included in this recall/stop sale may be equipped with tires that were damaged during
the wheel mounting and assembly process. A misaligned bead guide arm on the tire mounting
equipment may have caused excessive stress on the tire bead during mounting, possibly causing
damage to the internal structure of the tire.
Internal damage to the tire bead may lead to structural failure of the tire and rapid tire deflation,
increasing the risk of a crash.
Remedy
For all potentially affected vehicles, Subaru retailers will remove and replace all four tires with new
ones at no cost to the customer. All removed tires should be rendered unusable and be disposed of
according to local regulations.
Affected Vehicles
A total of 4,409 U.S. Subaru Ascent vehicles will be affected by this recall, as listed below:
Model Year Carline Production Date Range
2023 Ascent (w/20” wheels) December 1, 2022 – January 5, 2023
Not all vehicles in the production date range listed above are affected by this recall. Coverage must
be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com prior to repair. This
information is now available.
ATTENTION:
GENERAL MANAGER q
PARTS MANAGER q
CLAIMS PERSONNEL q
SERVICE MANAGER q
IMPORTANT – All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
©2023 Subaru of America, Inc. All rights reserved.
Bulletin Number: WRH-23; Revised: 02/06/24 Page 2 of 6
Continued…
Retailer Responsibility
Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle
covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized
Subaru Retailer failing to perform the applicable service procedures to correct all affected vehicles
in their inventory prior to the vehicle being placed in service may be subject to civil penalties
of up to $22,423 per violation (i.e., for each vehicle), as provided in 49 CFR §578.6 and will
also be in breach of the Subaru Dealer Agreement.
Any vehicles listed in any recall/campaign that are in retailer stock must be:
• Immediately identified
• Tagged or otherwise marked to prevent their delivery or use prior to repair
• Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin
Retailers are to promptly perform the applicable service procedures, to correct all affected vehicles in
their inventory (used, demo & SSLP). Whenever a vehicle subject to this recall is taken into retailer
inventory necessary steps should be taken to ensure the recall correction has been made before selling
or releasing the vehicle.
Owner Notification
Subaru will notify affected vehicle owners by first class mail in May. Retailers will be notified when
the owner notification has been scheduled.
PART INFORMATION:
The tires are to be ordered using the normal ordering process through the Subaru Tire Center.
Part Description Part Number Quantity
FALKEN ZIEX ZE001 A/S 245/50/20 45HR0ZE001ASV2 4
SERVICE PROCEDURE / INFORMATION:
STEP 1: Using a wax pen or tape, mark the position of ALL four wheels.
STEP 2: Replace ALL four tires following the Service Procedures supplied in the applicable Service
Manual.
STEP 3: Using a unibit, drill bit, or hole saw, CAREFULLY drill one hole in the sidewall of ALL
four tires above the DOT number. It is important to perform this step to confirm the tires cannot be
re-used in any way. See the example images below.
Bulletin Number: WRH-23; Revised: 02/06/24 Page 3 of 6
Continued…
STEP 4: CONFIRM ALL the wheel nuts are torqued in a star pattern to 120 Nm
(12.2kgf-m, 88.5ft-lb).
IMPORTANT:
• The Tire Pressure Monitor System (TPMS) re-registration is NOT REQUIRED after tire
replacement. The only exception to this is if a TPMS sensor requires replacement. In that case,
follow the TPMS registration procedure supplied in the applicable Service Manual.
• Perform a road test when the repair is complete to confirm there are no TPMS or sound issues.
SERVICE PROGRAM IDENTIFICATION LABEL:
Type or print the necessary information on a Campaign Identification Label. The completed label
should be attached to the vehicle’s upper radiator support. Additional labels are available through
normal parts ordering channels. The part number is MSA6P1302, which comes as one sheet of 20
labels.
CLAIM REIMBURSEMENT AND ENTRY PROCEDURES:
Credit to perform this recall will be based on properly completed repair order information. Retailers
may submit claims through Subarunet.com.
Labor Description Labor Operation # Labor Time Fail Code
4 OEM TIRES R&R A112-104 1.0 WRH-23
NOTES:
• Tire shipping costs and up to $20.00 dollars can be claimed for tire disposal in sublet.
• Part number SOA635009 is to be used for maximum of two wheel weights per wheel used.
IMPORTANT REMINDERS:
• SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.
• Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
• Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: WRH-23; Revised: 02/06/24 Page 4 of 6
Subaru Safety Recall WRH-23
NHTSA Recall ID 23V-258
May 2023
IMPORTANT SAFETY RECALL
This notice applies to the VIN below
Dear Subaru Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety,
exists in certain 2023 model year Ascent vehicles equipped with 20-inch wheels.
You received this notice because our records indicate that you currently own one of these vehicles.
DESCRIPTION OF THE DEFECT AND SAFETY RISK
Your vehicle may be equipped with tires that were damaged during the wheel mounting and assembly
process. A misaligned bead guide arm on the tire mounting equipment may have caused excessive
stress on the tire bead during mounting, possibly causing damage to the internal structure of the tire.
Internal damage to the tire bead may lead to structural failure of the tire and rapid tire deflation,
increasing the risk of a crash.
WHAT SUBARU WILL DO
Subaru will remove and replace all four tires with new ones at no cost to you.
WHAT YOU SHOULD DO
You should contact any authorized Subaru retailer (dealer) to have this repair performed.
HOW LONG WILL THE REPAIR TAKE?
The time required for this repair is one hour. Your retailer can provide you with a better estimate
of the overall time for this service visit, as it may be necessary to make your vehicle available for a
longer period of time for scheduling purposes.
Continued…
Bulletin Number: WRH-23; Revised: 02/06/24 Page 5 of 6
OWNER INFORMATION
Government regulations require that recall notifications be sent to the last known owner of record.
That information is based primarily on state registration and title data. If you are a lessor of this
vehicle, federal regulations require you to forward this notice to your lessee within ten days.
If you have moved or sold your vehicle, please update this information online at https://www.subaru.
com/support/customer-support.html.
IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR
If you have already paid for repairs associated with this condition, you may be eligible for
reimbursement. Reimbursement consideration will be based on the amount an authorized Subaru
retailer in your area would charge for the same repair.
Please send the original service repair order, which has the name of the repair facility, date of repair,
mileage at the time of repair, complete 17-digit vehicle identification number (VIN), and your name,
with correct mailing address and telephone number to the address listed below:
Subaru of America, Inc.
Customer Advocacy Department, Attention: WRH-23 Recall
P.O. Box 9103, Camden, NJ 08101-9877
Please send original receipts only and retain a photocopy for your records. Please be assured that we
will attempt to process your reimbursement request as quickly as possible, but it may take up to 60
days for this process to be completed.
IF YOU NEED FURTHER ASSISTANCE
To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find
a Retailer.’
For additional information, please go to: http://www.wrh23.service-campaign.com.
If you need additional assistance, please contact us directly:
• By e-mail: https://www.subaru.com/support/customer-support.html
• By telephone: 1-844-373-6614
Monday through Friday between 8:00 a.m. and 7:00 p.m. ET
• By U.S. Postal mail: Write us at Subaru of America, Inc.
Attn: Customer Advocacy Department
P.O. Box 9103, Camden, NJ 08101-9877
To subscribe to the NHTSA Recall Notification email System, please go to: https://www-odi.nhtsa.
dot.gov/nhtsa/subscriptions.
Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs
free of charge.
Continued…
Bulletin Number: WRH-23; Revised: 02/06/24 Page 6 of 6
You may also contact the Administrator, National Highway Traffic Safety Administration (NHTSA),
1200 New Jersey Ave., SE, Washington, DC 20590 or call the toll-free Vehicle Safety Hotline at
1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru
retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of
time.
Your continued satisfaction with your Subaru is important to us. Please understand that we have taken
this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize
for any inconvenience this matter may cause and urge you to schedule an appointment as soon as
possible.
Sincerely,
Subaru of America, Inc.
A subsidiary of SUBARU CORPORATION
Continued…

**************************************************************************************************************

Bulletin Number: WRH-23; Date: 04/07/23 Page 1 of 3
PRODUCT CAMPAIGN BULLETIN
Continued…
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
NUMBER: WRH-23
DATE: 04/07/23
NHTSA ID: TBD
APPLICABILITY: 2023MY Ascent
SUBJECT: Safety Recall/STOP SALE – Tire Bead Damage
Subaru of America, Inc. (Subaru) is initiating a new safety recall and stop sale for certain 2023 model
year Ascent vehicles equipped with 20-inch wheels.
Description of the Defect and Safety Risk
The vehicles included in this recall/stop sale may be equipped with tires that were damaged during
the wheel mounting and assembly process. A misaligned bead guide arm on the tire mounting
equipment may have caused excessive stress on the tire bead during mounting, possibly causing
damage to the internal structure of the tire.
Internal damage to the tire bead may lead to structural failure of the tire and rapid tire deflation,
increasing the risk of a crash.
Remedy
For all potentially affected vehicles, Subaru retailers will remove and replace all four tires with new
ones at no cost to the customer. All removed tires should be rendered unusable and be disposed of
according to local regulations.
Affected Vehicles
A total of 4,409 U.S. Subaru Ascent vehicles will be affected by this recall, as listed below:
Model Year Carline Production Date Range
2023 Ascent (w/20” wheels) December 1, 2022 – January 5, 2023
Not all vehicles in the production date range listed above are affected by this recall. Coverage must
be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com prior to repair. This
information is now available.
ATTENTION:
GENERAL MANAGER q
PARTS MANAGER q
CLAIMS PERSONNEL q
SERVICE MANAGER q
IMPORTANT – All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
©2023 Subaru of America, Inc. All rights reserved.
Bulletin Number: WRH-23; Date: 04/07/23 Page 2 of 3
Continued…
Retailer Responsibility
Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle
covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized
Subaru Retailer failing to perform the applicable service procedures to correct all affected vehicles
in their inventory prior to the vehicle being placed in service may be subject to civil penalties
of up to $22,423 per violation (i.e., for each vehicle), as provided in 49 CFR §578.6 and will
also be in breach of the Subaru Dealer Agreement.
Any vehicles listed in any recall/campaign that are in retailer stock must be:
• Immediately identified
• Tagged or otherwise marked to prevent their delivery or use prior to repair
• Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin
Retailers are to promptly perform the applicable service procedures, to correct all affected vehicles in
their inventory (used, demo & SSLP). Whenever a vehicle subject to this recall is taken into retailer
inventory necessary steps should be taken to ensure the recall correction has been made before selling
or releasing the vehicle.
Owner Notification
Subaru will notify affected vehicle owners by first class mail in May. Retailers will be notified when
the owner notification has been scheduled.
PART INFORMATION:
The tires are to be ordered using the normal ordering process through the Subaru Tire Center.
Part Description Part Number Quantity
FALKEN ZIEX ZE001 A/S 245/50/20 45HR0ZE001AS 4
SERVICE PROCEDURE / INFORMATION:
STEP 1: Using a wax pen or tape, mark the position of ALL four wheels.
STEP 2: Replace ALL four tires following the Service Procedures supplied in the applicable Service
Manual.
STEP 3: Using a unibit, drill bit, or hole saw, CAREFULLY drill one hole in the sidewall of ALL
four tires above the DOT number. It is important to perform this step to confirm the tires cannot be
re-used in any way. See the example images below.
Bulletin Number: WRH-23; Date: 04/07/23 Page 3 of 3
STEP 4: CONFIRM ALL the wheel nuts are torqued in a star pattern to 120 Nm
(12.2kgf-m, 88.5ft-lb).
IMPORTANT:
• The Tire Pressure Monitor System (TPMS) re-registration is NOT REQUIRED after tire
replacement. The only exception to this is if a TPMS sensor requires replacement. In that case,
follow the TPMS registration procedure supplied in the applicable Service Manual.
• Perform a road test when the repair is complete to confirm there are no TPMS or sound issues.
SERVICE PROGRAM IDENTIFICATION LABEL:
Type or print the necessary information on a Campaign Identification Label. The completed label
should be attached to the vehicle’s upper radiator support. Additional labels are available through
normal parts ordering channels. The part number is MSA6P1302, which comes as one sheet of 20
labels.
CLAIM REIMBURSEMENT AND ENTRY PROCEDURES:
Credit to perform this recall will be based on properly completed repair order information. Retailers
may submit claims through Subarunet.com.
Labor Description Labor Operation # Labor Time Fail Code
4 OEM TIRES R&R A112-104 1.0 WRH-23
NOTES:
• Tire shipping costs and up to $20.00 dollars can be claimed for tire disposal in sublet.
• Part number SOA635009 is to be used for maximum of two wheel weights per wheel used.
IMPORTANT REMINDERS:
• SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.
• Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
• Always refer to STIS for the latest service information before performing any repairs.

**************************************************************************************************************

Subaru of America, Inc.
P.O. Box 9103
Camden, NJ 08101-9877
844-373-6614
www.subaru.com
Dear Subaru Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in certain 2023 model year Ascent vehicles equipped with 20-inch wheels.
You received this notice because our records indicate that you currently own one of these vehicles.
DESCRIPTION OF THE DEFECT AND SAFETY RISK
Your vehicle may be equipped with tires that were damaged during the wheel mounting and assembly process. A misaligned bead guide arm on the tire mounting equipment may have caused excessive stress on the tire bead during mounting, possibly causing damage to the internal structure of the tire.
Internal damage to the tire bead may lead to structural failure of the tire and rapid tire deflation, increasing the risk of a crash.
WHAT SUBARU WILL DO
Subaru will remove and replace all four tires with new ones at no cost to you.
WHAT YOU SHOULD DO
You should contact any authorized Subaru retailer (dealer) to have this repair performed.
HOW LONG WILL THE REPAIR TAKE?
The time required for this repair is one hour. Your retailer can provide you with a better estimate of the overall time for this service visit, as it may be necessary to make your vehicle available for a longer period of time for scheduling purposes.
OWNER INFORMATION
Government regulations require that recall notifications be sent to the last known owner of record. That information is based primarily on state registration and title data. If you are a lessor of this vehicle, federal regulations require you to forward this notice to your lessee within ten days.
If you have moved or sold your vehicle, please update this information online at https://www.subaru.com/support/customer-support.html.
IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR
If you have already paid for repairs associated with this condition, you may be eligible for reimbursement. Reimbursement consideration will be based on the amount an authorized Subaru retailer in your area would charge for the same repair.
Please send the original service repair order, which has the name of the repair facility, date of repair, mileage at the time of repair, complete 17-digit vehicle identification number (VIN), and your name, with correct mailing address and telephone number to the address listed below:
IMPORTANT SAFETY RECALL
This notice applies to the VIN below
Subaru Safety Recall WRH-23
NHTSA Recall ID 23V-258
May 2023
Subaru of America, Inc.
Customer Advocacy Department, Attention: WRH-23 Recall
P.O. Box 9103, Camden, NJ 08101-9877
Please send original receipts only and retain a photocopy for your records. Please be assured that we will attempt to process your reimbursement request as quickly as possible, but it may take up to 60 days for this process to be completed.
IF YOU NEED FURTHER ASSISTANCE
To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a Retailer.’
For additional information, please go to: http://www.wrh23.service-campaign.com.
If you need additional assistance, please contact us directly:
• By e-mail: https://www.subaru.com/support/customer-support.html
• By telephone: 1-844-373-6614
Monday through Friday between 8:00 a.m. and 7:00 p.m. ET
• By U.S. Postal mail: Write us at Subaru of America, Inc.
Attn: Customer Advocacy Department
P.O. Box 9103, Camden, NJ 08101-9877
To subscribe to the NHTSA Recall Notification email System, please go to: https://www-odi.nhtsa.dot.gov/
nhtsa/subscriptions.
Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge.
You may also contact the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time.
Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible.
Sincerely,
Subaru of America, Inc.
a subsidiary of Subaru Corporation

**************************************************************************************************************

Subarunet Announcement
To: All Subaru Retailers
From: Subaru of America, Inc.
Date: April 28, 2023
UPDATE Safety Recall/STOP SALE: WRH-23 Tire Bead Damage
Owner Notification
Subaru will notify affected vehicle owners by first class mail on May 5, 2023.
As a reminder, retailers may access their open affected VIN list for any recall or campaign on subarunet.com, under Recalls & Campaigns/Recall Affected VIN List.
Subaru of America, Inc. (Subaru) is initiating a new safety recall and stop sale for certain 2023 model year Ascent vehicles equipped with 20-inch wheels.
Description of the Defect and Safety Risk
The vehicles included in this recall/stop sale may be equipped with tires that were damaged during the wheel mounting and assembly process. A misaligned bead guide arm on the tire mounting equipment may have caused excessive stress on the tire bead during mounting, possibly causing damage to the internal structure of the tire.
Internal damage to the tire bead may lead to structural failure of the tire and rapid tire deflation, increasing the risk of a crash.
Remedy
For all potentially affected vehicles, Subaru retailers will remove and replace all four tires with new ones at no cost to the customer. All removed tires should be rendered unusable and be disposed of according to local regulations.
Affected Vehicles
A total of 4,409 U.S. Subaru Ascent vehicles will be affected by this recall, as listed below:
Model Year
Carline
Production Date Range
2023
Ascent (w/20” wheels)
December 1, 2022 – January 5, 2023
Not all vehicles in the production date range listed above are affected by this recall. Coverage must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com prior to repair. This information is now available.
Retailer Responsibility
Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized Subaru Retailer failing to perform the applicable service procedures to correct all affected vehicles in their inventory prior to the vehicle being placed in service may be subject to civil penalties of up to $22,423 per violation (i.e., for each vehicle), as provided in 49 CFR §578.6 and will also be in breach of the Subaru Dealer Agreement.
Any vehicles listed in any recall/campaign that are in retailer stock must be:
• Immediately identified
• Tagged or otherwise marked to prevent their delivery or use prior to repair
• Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin
Retailers are to promptly perform the applicable service procedures, to correct all affected vehicles in their inventory (used, demo & SSLP). Whenever a vehicle subject to this recall is taken into retailer inventory necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle.
Service, Parts, and Claim Instructions
Please refer to the WRH-23 Product Campaign Bulletin on STIS for detailed service, parts, and claim instructions.

**************************************************************************************************************

Subarunet Announcement
To: All Subaru Retailers
From: Subaru of America, Inc.
Date: April 5, 2023
New Safety Recall/STOP SALE: WRH-23 Tire Bead Damage
Subaru of America, Inc. (Subaru) is initiating a new safety recall and stop sale for certain 2023 model year Ascent vehicles equipped with 20-inch wheels.
Description of the Defect and Safety Risk
The vehicles included in this recall/stop sale may be equipped with tires that were damaged during the wheel mounting and assembly process. A misaligned bead guide arm on the tire mounting equipment may have caused excessive stress on the tire bead during mounting, possibly causing damage to the internal structure of the tire.
Internal damage to the tire bead may lead to structural failure of the tire and rapid tire deflation, increasing the risk of a crash.
Remedy
For all potentially affected vehicles, Subaru retailers will remove and replace all four tires with new ones at no cost to the customer. All removed tires should be rendered unusable and be disposed of according to local regulations.
Affected Vehicles
A total of 4,409 U.S. Subaru Ascent vehicles will be affected by this recall, as listed below:
Model Year
Carline
Production Date Range
2023
Ascent (w/20” wheels)
December 1, 2022 – January 5, 2023
Not all vehicles in the production date range listed above are affected by this recall. Coverage must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com prior to repair. This information is now available.
Retailer Responsibility
Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized Subaru Retailer failing to perform the applicable service procedures to correct all affected vehicles in their inventory prior to the vehicle being placed in service may be subject to civil penalties of up to $22,423 per violation (i.e., for each vehicle), as provided in 49 CFR §578.6 and will also be in breach of the Subaru Dealer Agreement.
Any vehicles listed in any recall/campaign that are in retailer stock must be:
• Immediately identified
• Tagged or otherwise marked to prevent their delivery or use prior to repair
• Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin
Retailers are to promptly perform the applicable service procedures, to correct all affected vehicles in their inventory (used, demo & SSLP). Whenever a vehicle subject to this recall is taken into retailer inventory necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle.
Owner Notification
Subaru will notify affected vehicle owners by first class mail in May. Retailers will be notified when the owner notification has been scheduled.
Service, Parts, and Claim Instructions
The WRH-23 Product Campaign Bulletin will be available on STIS by the end of this week. The service, parts, and claim instructions that will be included in the bulletin are listed below, so that affected stop sale vehicles may be repaired:
PART INFORMATION:
The tires are to be ordered using the normal ordering process through the Subaru Tire Center. Part Description Part Number Quantity
245/50 20.0 ZIEX ZE001 A/S FALKEN
45HR0ZE001AS
4
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
STEP 1: Replace ALL four tires following the Service Procedures supplied in the applicable Service Manual.
STEP 2: Using a unibit, drill bit, or hole saw, CAREFULLY drill one hole in the sidewall of ALL four tires. It is important to perform this step to confirm the tires cannot be re-used in any way. See the example images below.
STEP 3: CONFIRM ALL the wheel nuts are torqued in a star pattern to 120 Nm (12.2kgf-m, 88.5ft-lb).
IMPORTANT:
• The Tire Pressure Monitor System (TPMS) re-registration is NOT REQUIRED after tire replacement. The only exception to this is if a TPMS sensor requires replacement. In that case, follow the TPMS registration procedure supplied in the applicable Service Manual.
• Perform a road test when the repair is complete to confirm there are no TPMS or sound issues.
SERVICE PROGRAM IDENTIFICATION LABEL:
Type or print the necessary information on a Campaign Identification Label. The completed label
should be attached to the vehicle’s upper radiator support. Additional labels are available through normal parts ordering channels. The part number is MSA6P1302, which comes as one sheet of 20 labels.
CLAIM REIMBURSEMENT AND ENTRY PROCEDURES:
Credit to perform this recall will be based on properly completed repair order information. Retailers may submit claims through Subarunet.com.
Labor Description Labor Operation # Labor Time Fail Code
4 OEM TIRES R&R
A112-104
1.0
WRH-23
NOTE: Up to $20.00 dollars can be claimed in sublet for tire disposal.
WRH-23

**************************************************************************************************************

OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-258
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Subaru of America, Inc. APR 07, 2023 NHTSA Recall No. : 23V-258 Manufacturer Recall No. : WRH-23 Manufacturer Information :
Manufacturer Name : Subaru of America, Inc.
Address : One Subaru Drive
Camden NJ 08103 Company phone : 844-373-6614
Population :
Number of potentially involved : 4,409 Estimated percentage with defect : 100 %
Vehicle Information : Vehicle 1 : 2023-2023 Subaru Ascent Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : GAS
Descriptive Information : -Description of the issue:
The affected vehicles, equipped with 20” wheels, may be equipped with tires that were damaged during the wheel mounting and assembly process. The basis for how the recall population was determined:
Potentially affected vehicles were identified using vehicle production records. -How the recalled products differ from products that were not included in the recall: Vehicles not included in this recall are equipped with properly mounted tire and wheel assemblies or are equipped with 18” wheels. The recall population includes 2023 model year Ascent vehicles. The number of potentially affected vehicles is 4,409. Production Dates : DEC 01, 2022 – JAN 05, 2023
VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect :
Description of the Defect : During the wheel/tire assembly process, a mis-aligned bead guide arm caused excessive stress on the tire bead, possibly causing damage to the internal structure of the tire.
FMVSS 1 : NR
FMVSS 2 : NR Part 573 Safety Recall Report 23V-258 Page 2 Description of the Safety Risk : Internal damage to the tire bead may lead to structural failure of the tire and rapid tire deflation, increasing the risk of a crash.
Description of the Cause : The bead guide arm on a piece of tire mounting equipment was knocked out of alignment. Identification of Any Warning NR
that can Occur : Involved Components : Component Name 1 : Tire
Component Description : FALKEN ZIEX ZE001 A/S 245/50R20 Component Part Number : 28121XC01A Supplier Identification : Component Manufacturer
Name : Subaru Address : NR
NR
Country : NR Chronology :
February 17, 2023 – Subaru received a technical report based on a reported flat tire where the technician noted a break in the sidewall. Subaru opened an investigation. March 2023 – The results of the investigation indicated that the tire bead was being over stressed during the tire/wheel mounting process. Further investigation found that the bead guide arm on a piece of tire mounting equipment had been out of alignment from December 5, 2022, to January 10, 2023, when it was repaired after the condition was identified during routine inspection. March 31, 2023 – Subaru decided to conduct a voluntary safety recall. Subaru is only aware of 10 technical reports in the U.S. market between February 17, 2023 and March 31, 2023. Subaru is not aware of any crashes or injuries resulting from this condition The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-258
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : For all potentially affected vehicles, Subaru dealers will remove and
replace all four tires with new ones. All removed tires will be rendered unusable and be disposed according to local regulations.
Subaru will provide reimbursement to owners for repairs according to the general plan submitted in May 2020.
How Remedy Component Differs from Recalled Component :
Identify How/When Recall Condition was Corrected in Production :
The replacement tires are new tires that have not been damaged in the process of being mounting on the wheel.
Subaru corrected the condition in the vehicle manufacturing process beginning January 10, 2023. Recall Schedule :
Description of Recall Schedule : Dealer notification occurred April 5, 2023.
Owner notification is scheduled to begin before June 6, 2023.
Planned Dealer Notification Date : APR 07, 2023 – APR 07, 2023
Planned Owner Notification Date : JUN 06, 2023 – JUN 06, 2023
* NR – Not Reported

SEOCONTENT-END