TIPS1022 – 2022 October TechTIPS Newsletter

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October 2022 TechTIPS Page 1 of 14 Subaru Service and Technical Support Line Newsletter ©2022 Subaru of America, Inc. All rights reserved. 01 TechShare QMR of the Month We are pleased to announce this month’s TechShare QMR of the Month Winner: Luke Gerlach from Vic Bailey Subaru in Spartanburg, SC Luke created a high quality QMR using TechShare reporting on a check engine light along with a concern of unable to shift out of park. Luke’s report included detailed diagnostic steps, SSM4 project file, high-quality photos, and videos. Please refer to the following link to review the TechShare QMR in detail. https://subarutechshare.com/qmrs/TS-209246 In appreciation for going the extra mile and sharing his experience with us, Luke will be receiving the following from his District Service Quality Manager: $500.00 Snap-On gift card SUBARU TECHLINE HOLIDAYS & HOURS OF OPERATION Mon. – Thurs. 8:30AM – 7:30PM EST Friday 10:30AM – 5:00PM EST Saturday 9:00AM – 3:00PM EST Articles Contained in this Issue Click on a title below to jump to the article. Click the date located in the footer to return to page 1. CODE ARTICLE………………………………………………………….PAGE (00) STIS New Releases………………………………. 13 (01) QMR of the Month………………………………..1-2 (01) QMR of the Month Award Presentations………………………………………… 2 (15) STARLINK App Soft Key Grayed Out……….3-5 (01) Canadian to US Spec & Vice Versa…………5-6 (01) CPO Procedure for Turbocharged Subaru . Vehicles………………………………………………6-9 (02) Leak – Down Testing…………………………10-11 (07) Identical Connectors Revisited, Again!…… 12 The Subaru TechTIPS newsletter is intended for use by professional Technicians ONLY. Articles are written to inform those Technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained Technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that your vehicle has or will have that condition. Impreza, Legacy, Justy, Loyale, Outback, Forester, Subaru SVX, WRX, WRX STI, Baja, Tribeca, BRZ, XV Crosstrek, Ascent, Crosstrek Hybrid and “Quality Driven” are Registered Trademarks. ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. SUBARU OF AMERICA, INC. IS ISO 14001 COMPLIANT Continued on the next page October 2022 Continued on the next page October 2022 TechTIPS Page 2 of 14 01 QMR of the Month (CONTINUED) The other Regional winners selected from QMRs submitted during August 2022 were: • Steven Putnam from Frank Fletcher Subaru • Steven Lothrop from One Subaru of Hayward • Leo Gilmore from Ruge’s Subaru • Francis Pelletier from Suburban Subaru Any Subaru Technician can participate in the TechShare QMR of the Month program. See the February 2013 and January 2016 issues of TechTIPS for full details. You just might see your name and photo in a future issue of TechTIPS! 01 QMR of the Month Award Presentations As part of our “enhanced” QMR of the Month recognition program, we will include a photo (whenever available) of the recipient’s award presentation in TIPS. The winner selected from QMR of the Month submissions received during August 2022 was Master Technician Luke Gerlach from Vic Bailey Subaru in Spartanburg, SC. Luke is shown above (center) shaking hands with District Service Quality Manager Daniel Page after being presented with his $500.00 Snap-On Gift Card. To Luke’s left is SOA District Parts and Service Manager Matt Seiler. Vic Bailey Subaru’s Service Manager Daniel Noble and the rest of their Service & Parts team are also pictured surrounding Luke to congratulate him. Congratulations and THANK YOU to our August 2022 QMR of the Month Award recipient! Continued on the next page October 2022 TechTIPS Page 3 of 14 15 STARLINK App Soft Key Grayed Out Revisited Techline continues to receive reports regarding customer concerns with their Subaru Starlink App soft key being grayed out on their head unit display. If this is found to be the case, please note this is a normal operating characteristic. The Starlink App soft key will be grayed out until a phone equipped with the Subaru Starlink app is paired. Once a phone is successfully paired, the Subaru Starlink App logo will illuminate and be selectable. Below demonstrates both scenarios. For information about the Subaru Starlink app, refer to the correct Multimedia Owner’s manual for the vehicle. The Subaru Starlink soft key on the head unit display is unrelated to the Starlink Telematics features. The My Subaru app is needed to access the Telematics features of the vehicle. (Unpaired/ Grayed out) (Paired/Illuminated) On 23MY Outback, Legacy and Ascent vehicles equipped with CP1.5, this process is similar, however, if your phone is connected to Android Auto or Apple Carplay, you will need to toggle this off as the Subaru Starlink app cannot operate at the same time. A great video showing this process can be found in Techshare, QMR TS-217963. October 2022 TechTIPS Page 4 of 14 Continued on the next page 15 STARLINK App Soft Key Grayed Out (CONTINUED) October 2022 TechTIPS Page 5 of 14 Continued on the next page 15 STARLINK App Soft Key Grayed Out (CONTINUED) • When switching to SUBARU STARLINK while using Apple CarPlay • When switching to SUBARU STARLINK while using Android Auto 01 Canadian to US Spec & Vice Versa On occasion Techline will receive calls asking what is needed to convert a Canadian spec vehicle to meet U.S. standards. A vehicle produced for sale in a specific country cannot be changed to meet compliance with another country’s standards. It is advised to contact the Department of Motor Vehicles (DMV) for further information. The information below is from the DMV website. Continued on the next page October 2022 TechTIPS Page 6 of 14 01 Canadian to US Spec & Vice Versa (CONTINUED) 01 CPO Procedure for Turbocharged Subaru Vehicles Techline has observed a surge in Certified Pre-Owned (CPO) submissions with the increased number of turbocharged engines across multiple platforms. As part of the CPO program, turbocharged vehicles require the Calibration Identification/ Calibration Verification Numbers (CID/CVN) be checked before enrollment. Due to this high number of inquiries to Techline, we felt it necessary to remind retailers of the correct CPO procedures. To help serve retailers in a timely manner, please review the CPO process and expectations using the provided instructions below. Incorrect submissions will delay the process for all parties. Responses to CPO requests will be returned within 24 business hours. Evenings, holidays & weekends may affect return times. Continued on the next page October 2022 TechTIPS Page 7 of 14 01 CPO Procedure for Turbocharged Subaru Vehicles (CONTINUED) • Vehicles that are more than six years old ARE NOT eligible for CPO. • Checking the CID/CVN over the phone for CPO purposes is NOT the correct procedure. • Vehicles that are customer pay or used car inspections should not be submitted. Example: A customer wants to buy a 2017 STI privately, from the local used car lot. The customer brings the vehicle to the retailer to make sure it has not been modified. In this situation, the retailer should call Techline and open a case to verify CID/CVN. • Vehicles that are at the retailer for warranty work, such as short block failure or check engine light diagnosis, should call Techline. • Vehicles that are modified should be called in with a Techline case opened and a Vehicle Modification Report filed. The Vehicle Modification Report can be found in Forms & Downloads on Subarunet, these get emailed to the Claims department, the email address is on the form. 1. Vehicle Information Acquisition screen Please be sure to obtain a clear, crisp image of the vehicle information acquisition screen. An example is shown below. Please DO NOT submit any information that is handwritten. Vehicle Information Sheets (VIS) or a copy of the Repair Order (RO) are also unacceptable. This information should ONLY be obtained using the Subaru Select Monitor. Pictures taken with a cell phone are acceptable as long and the information can be clearly read. SSM4 instruction on obtaining the acquisition screen. Continued on the next page October 2022 TechTIPS Page 8 of 14 01 CPO Procedure for Turbocharged Subaru Vehicles (CONTINUED) Continued on the next page October 2022 TechTIPS Page 9 of 14 01 CPO Procedure for Turbocharged Subaru Vehicles (CONTINUED) 2. Email submission instructions Submitting a CPO CID/CVN request is just like calling Techline. A case needs to be opened with credible information. This information includes: your full name, dealer code, and a contact number. You will always receive the confirmation email from the account you submitted it by. Always submit a CPO request from an email account that you have access to and check regularly. The email address to submit the CPO request is Tech@subaru.com. When following the Send- SSM4 document instructions on Subarunet it is displayed as “Tech Support”. Here is an example of properly submitted email. Continued on the next page October 2022 TechTIPS Page 10 of 14 02 Leak – Down Testing When working with Techline on a case or diagnosing a vehicle on your own, you may come to a point where a leak-down test is needed to determine combustion chamber integrity, or to find the source of leakage. Typically, a leak-down is performed after a compression test. When a compression test is lower than specification, that can indicate a cylinder leakage, or insufficient air volume to compress. When doing a leak-down test, it is important to set the gauge up properly. On a typical leak-down gauge you have a measurement of input air pressure and a measurement of the percentage of that air that is escaping. It is important to understand that the percentage of air “leaking” is based on the input air being at 100psi. If the input pressure is at 80psi, then even with a “perfectly” sealed cylinder, the gauge will display a 20% leak, as 80psi indicates an 80% seal. If 100 psi shop air cannot be maintained, it is important to calculate the correct percentage. The same cylinder: Continued on the next page October 2022 TechTIPS Page 11 of 14 02 Leak – Down Testing (CONTINUED) The next important step to remember when performing a leak down test, is that the cylinder should be at TDC of the compression stroke to ensure the cylinder is being tested in the state in which combustion occurs. It is important to not set the pressure and then rotate the engine, but to set the engine to TDC then input the air pressure slowly, watch that the engine does not rotate off TDC and continue until 100psi is applied to the cylinder in TDC. Then record your measurement or find your leak. Caution: If the piston is not correctly set at top dead center compression the crankshaft may rotate. Always ensure any tools used to rotate the crankshaft have been removed. When a loss is observed, find where the air is escaping from the cylinder to determine where the failure point is. If no loss is observed after a low compression test, this could be due to valves not opening or a bent connecting rod. Specification: Due to differences in leak-down test equipment, an actual cylinder leakage specification cannot be provided. However, your results should be consistent from cylinder to cylinder. Large variations in cylinder leakage readings will direct you toward a problem cylinder. Experience with the test equipment being used and past engine failure diagnosis should be your guides for how much variation between cylinders is acceptable when damage has occurred to one or more cylinders. Contact your DSQM or Techline to review if you are uncertain about your test results. NOTE: More information regarding cylinder leak-down testing can be found on STIS in Technician’s Reference Booklet: Engine Theory and Diagnosis (MSA5P2106C). Continued on the next page October 2022 TechTIPS Page 12 of 14 07 Identical Connectors Revisited, Again! Most electrical connectors in Subaru vehicles have unique designs which allow them to be plugged in to only one component. However, this does not apply to all connectors. Some connectors have the same physical shape and will connect to multiple components. These connectors don’t always have the same power, ground, or signal pins. If the component receives the incorrect circuit path, the component could be damaged. This is very common when installing Keyless Access Control Modules. Below are some examples of identical connectors for different components. Shown above is connector i10 (black) for the combination meter and i241 (white) for the Keyless Access Control Module. These connectors may be found on 2015-2017 Legacy/Outback We have had reports that the coolant temperature sensor and knock sensor connectors are identical and the wiring is long enough to be able to plug into the wrong sensor. It is always a good idea to mark the connectors with tape to avoid confusion or damaged components later. If that option is not available, it is recommended to see the service manual for wire colors specific to each connector to identify the connector. Here are links to previous Tech Tips 07/08, 06/19, 10/20 for this concern. Continued on the next page October 2022 TechTIPS Page 13 of 14 00 STIS New Releases ITEM CODE ITEM TYPE TITLE CREATED DATE 07-213-22R Technical Service Bulletin Genuine Battery Replacement 29-Nov-22 07-207-22R Technical Service Bulletin Subaru Battery Drain Product L… 29-Nov-22 07-184-20R Technical Service Bulletin Power Window Main Switch- Desi… 29-Nov-22 H630SAN010 Accessory Installation Guide Rockford Fosgate Speaker Upgra… 22-Nov-22 03-89-22R Technical Service Bulletin DTC B280B VDC Brake Fluid Pres… 22-Nov-22 16-132-20R Technical Service Bulletin Diagnostic Information for All… 17-Nov-22 15-236-18R Technical Service Bulletin Reprogramming File Availabilit… 17-Nov-22 H001SXC300 Accessory Installation Guide 2023MY Ascent Remote Engine St… 17-Nov-22 07-212-22 Technical Service Bulletin DTC B28DE: EyeSight® Security … 17-Nov-22 15-240-19R Technical Service Bulletin New Harman Audio Amplifiers 17-Nov-22 06-87-22R Technical Service Bulletin Electric Parking Brake Connect… 16-Nov-22 10-100-21R Technical Service Bulletin A/C Compressor- Manufacturing … 14-Nov-22 02-191-22R Technical Service Bulletin Genuine Subaru Alternative Eng… 14-Nov-22 WRJ-22 Subaru Product/Campaign Bulletin Defective Left Front Seat Belt… 11-Nov-22 J201SFL002 Accessory Installation Guide PORT INSTALLATION: 2023MY Asce… 10-Nov-22 L101SAN000 Accessory Installation Guide PORT INSTALLATION: 2023MY Outb… 10-Nov-22 H451SXC010 Accessory Installation Guide PORT INSTALLATION: 2022MY Asce… 10-Nov-22 H501SAN000 Accessory Installation Guide PORT INSTALLATION: 2023MY Lega… 10-Nov-22 H671SXC200 Accessory Installation Guide PORT INSTALLTION: 2022MY Ascen… 10-Nov-22 15-282-21R Technical Service Bulletin STARLINK Remote Engine Start (… 9-Nov-22 MSA5B2304A Owner Manual 2023MY Outback Getting Started… 9-Nov-22 07-199-21R Technical Service Bulletin Measurement of Dark Current (S… 2-Nov-22 B321SFL000 Accessory Installation Guide PORT INSTALLATION: 2023MY Lega… 1-Nov-22 15-130-08R Technical Service Bulletin Load Carrying Capacity Reduced… 1-Nov-22 H501SAN000 Accessory Installation Guide PORT INSTALLATION: 2023MY Asce… 1-Nov-22 H630SAN010 Accessory Installation Guide PORT INSTALLATION: 2023MY Asce… 1-Nov-22 B321SFG000 Accessory Installation Guide PORT INSTALLATION: 2023MY Asce… 1-Nov-22 H461SXC130 Accessory Installation Guide PORT INSTALLATION: 2023MY Asce… 1-Nov-22 09-84-22R Technical Service Bulletin Exhaust Pipe Front (EPF) Repla… 1-Nov-22 15-261-20R Technical Service Bulletin Reprogramming File Availabilit… 31-Oct-22 WRK-21/22R Subaru Product/Campaign Bulletin CVT Chain Guide Breakage 31-Oct-22 All revised publications are highlighted in yellow. Continued on the next page October 2022 TechTIPS Page 14 of 14 *** Now you can e-mail your TechTIPS input and suggestions to: tech@subaru.com *** SUBARU TECHLINE Monday – Thursday 8:30 am to 7:30 pm Hours of Operation Friday 10:30 am to 5 pm and Saturday 9 am to 3 pm This is your chance to offer suggestions for use in future issues of TechTIPS! Make sure that if you e-mail us, you place in the subject line of your e-mail “For TechTIPS Newsletter”. Thank you! Model: Year: VIN: Description of situation encountered: Your suggestion for repair procedure, product improvements, etc.: Please attach separate sheets, if necessary. You may also want to include Service Manual diagrams or references, or your own drawings to assist in describing your suggestion. All information submitted becomes the property of Subaru of America, Inc. Permission is granted to Subaru of America, Inc. to print your name and suggestions in TechTIPS and other Subaru of America, Inc. publications. Mail items to: PO Box 9103; Camden, NJ 08101-9877. Your Name: Signature: Dealer’s Name: City: Date: Dealer Code:

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