NHTSA ID Number: 10237247
Manufacturer Communication Number: 07-210-22R
Summary
This Service Information Bulletin announces the precautionary measures to be followed in order to limit high ambient temperature exposure to the hybrid battery.
NUMBER: 07-210-22R
DATE: 08/29/22
REVISED: 05/04/23
| APPLICABILITY: | 2019-22 Crosstrek Hybrid 2023 Solterra |
| SUBJECT: | Hybrid & EV Battery / High Ambient Temperatures- Precautionary Work Procedures |
INTRODUCTION:
This Service Information Bulletin announces the precautionary measures to be followed in order to limit high ambient temperature exposure to the hybrid battery. Lithium-ion battery performance may deteriorate when exposed to temperatures higher than 140°F (60°C). Follow the precautions outlined below to avoid such battery performance deterioration.
SERVICE PROCEDURE / INFORMATION:
If the hybrid or EV battery is expected to have high ambient temperature exposure for more than one hour such as body paintwork, the battery will require proper removal and storage.
- ONLY technicians who have received the Subaru
training for high voltage systems should be allowed to perform service or maintenance of high voltage circuits. - For hybrid battery removal and installation refer to STIS: Body & Electrical/WIRING SYSTEM > HYBRID ELECTRIC VEHICLE > HIGH VOLTAGE BATTERY
- For EV battery removal and installation refer to STIS: Engine / Hybrid System > EV BATTERY SYSTEM > EV BATTERY
- The hybrid and EV battery MUST be stored in an environment with the following conditions:
- The ambient temperature is between 22°F and 140°F (-30°C to 60°C).
- The storage area is free from any flame exposure.
- There is no water or moisture in the storage area.
- The area MUST be free from children.
CAUTION: Failure to meet these requirements may cause personal injury and/or damage to the battery.
5 Affected Products
Vehicles
1 Associated Document
Manufacturer Communications
NUMBER: 07-210-22R
DATE: 08/29/22
REVISED: 05/04/23
MC-10237247-0001.pdf 263.385KB
NHTSA ID Number: 10219498
Manufacturer Communication Number: 07-210-22
Summary
This Bulletin announces the precautionary measures to be followed in order to limit high ambient temperature exposure to the hybrid battery.
1 Associated Document
Manufacturer Communications
NUMBER: 07-210-22
DATE: 08/29/22
MC-10219498-0001.pdf 1863.381KB
- 【Reliable Safety with PBE & LRC Tech】Powered by ELEGRP's exclusive PBE technology, this level 2 EV charger provides reliable protection against surges, leakage, and overloads—trusted by over 300 million households since 2000. The J1772 charger features advanced LRC tech for better conductivity, cooler operation, and stable charging speed
- 【Dual Charging Model】Charging speed depends on your outlet type. Use the NEMA 6-20 plug for Level 2 240V fast charging at up to 3.84kWh (11-14 miles/hr). For slower Level 1 charging 120V, use the included 5-15 adapter, offering 1.44kWh (4-5 miles/hr)
- 【Max 25FT Reach &and IP67 Weatherproof Reliability】 Our 25FT portable cable offers the maximum length allowed by NEC safety standards for garage, wall, or outdoor use. This electric car charger is IP67 waterproof and built for cold weather, from -21°F to 121°F, including heavy rain, or snow
- 【U.S.-Based Expert Support & and 2-Year Warranty】Get real help from our U.S.-based support team, available Mon–Sat (5 AM–3 PM PT) for fast, professional assistance. Every ELEGRP charger is backed by a 2-year replacement warranty, so you can charge your vehicle with confidence
- 【Universal J1772 Compatibility】Compatible with all SAE J1772 certified EVs, BEVs, and PHEVs. For Tesla owners: a J1772-to-NACS adapter (sold separately) may be required. Please verify your car compatibility before purchase and contact our support team with any questions
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- ❤ [Up to 7.68kWh High Speed Charging, Adjustable Amperage from 16A to 32A & Requires a 20A to 40A circuit]: Maximum current output of 32 Amps for 40A circuit breaker, 24 Amps for 30A circuit breaker, or 16 Amps for 20A circuit breaker (Please pull out the charging gun, long press "A" button to change the current). You can also adjust the current/amperage by APP before the charging.
- ❤ [2 Operating Modes: Plug-charge(The Default Setting) or APP Start Mode & Smart Touch Screen]: The LED Screen Clearly show the Amperage, charging speed, input voltage, delay time, etc. For the touch buttons: 1. Pull out the charging gun before press the button, otherwise no respond; 2. Long press "Ⓐ" or "Time" button to adjust the amperage from 16A to 32A freely or Set the charging start time; 3. You can do "factory reset" if doesn't charging.
- ❤ [Smart WIFI APP, You can Set the Charging Period]: Check the charging cost, history, fully-charged notification, track the charging status, during off-peak period, etc. ❤ [Wi-Fi Reset/Factory Reset Function, Add New Device Quickly]: If you can't find your device or you have replaced a new phone, just pull out the charging gun, simultaneously long press the Ⓐ button and time adjustment button on the product screen until it shows "Factory Reset", then re-start your device.
- Charge with Confidence: ChargePoint builds reliable, flexible EV charging stations for home, business, and fleets. Get 24/7 support and access to hundreds of thousands of North American charging locations.
- Charge Smart: With the user-friendly ChargePoint Mobile App, you can control your electric car charger, manage reminders, connect to smart home devices, find stations, get data and charging info, and access the latest features. Note: WiFi is needed for certain functionalities and troubleshooting steps if connectivity issues arise.
- Vast Network: Wherever you go, ChargePoint’s network includes 274k+ stations across North America and Europe and 565k+ roaming partner stations.
- Safe & Durable: Rely on this UL-certified EV charger for safe home charging. It can be installed indoors or outdoors by an electrician and includes a cold-resistant cable.
- Fast & Powerful: This EV charger charges 9× faster than a 120V outlet, delivering up to 45 mi/hr., dependent upon your vehicle. It features a J1772 connector for all non-Tesla EVs and requires a 20A or 80A circuit. For Tesla EVs, this will require an adapter.
- ✅【Fast and Efficient Charging】 The eTimxon level 2 EV charger is equipped with NEMA 6-20 Plug, supports 240V, 16A, 3.84kW output current, approximately 4x faster than 8A level 1 ev chargers, shorten the electric vehicle charging time,so you can quickly get back on the road. Perfect for those early morning commutes, last-minute errands, or spontaneous weekend getaways—your car will be charged and ready to go when you are.
- ✅【Charge anywhere & anytime】Designed for maximum flexibility, eTimxon Level 1 & 2 EV charger features both NEMA 5-15 and 6-20 plug compatibility. Whether you're charging in your garage, at a friend's house, or at a roadside motel. NEMA 6-20 plug for Level 2 ev charging (240V, 16A, 3.84kW) and a NEMA 5-15 adapter for Level 1 ev charging (120V, 12A, 1.44kW) NOTE: In compliance with North American electrical safety standards, when use NEMA 5-15 Plug, you need to adjust the Current to 12A by manual to protecting both your vehicle and your home’s electrical system
- ✅【Dual-Level Charging】This portable J1772 ev charger offers true dual-level compatibility. For Level 2 fast charging (240V), it comes with a fixed NEMA 6-20 plug which must be used with a dedicated NEMA 6-20 outlet. For Level 1 charging (120V), it includes a NEMA 5-15 adapter that plugs into a standard 3-prong household outlet (NEMA 5-15 receptacle).Before You Order: Please verify you have the correct outlet
- ✅【Before Make Order】 1. This Mobile charging cable includes a fixed NEMA 6-20 plug and a NEMA 5-15 adapter. You must have access to the corresponding outlet type for the charger to work. Please confirm your outlet type before purchasing 2. You can set the current and delay time before plug in the charger into your car . 3. For an 87kWh battery pack, using the NEMA 6-20 plug (240V, Level 2) delivers a full charge in approximately 22.4 hours, while using the NEMA 5-15 adapter (120V, Level 1) takes over 60 hours for a full charge. Actual charging speed depends on your vehicle and circuit
- ✅【Multiple protection】 When the charging temperature exceeds 158°F, our EV charging station will activate the protection function and reduce the charging power. If the temperature remains too high, charging will be temporarily suspended. once the temperature back to normal, charging will automatically resume. perfect to protect your device and car at any time.
- PLUG-IN, NO ELECTRICIAN: EVIQO Level 2 EV charger with a max output of 40A on a dedicated 50A / 240V circuit fully recharges most EVs overnight. This wall-mounted plug-in model requires an EV-graded 4-prong NEMA 14-50 outlet (same style as an RV or range outlet - NOT a dryer outlet). Verify your vehicle's connector type and home electrical setup before ordering.
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- SMART APP CONTROL: Enhanced WiFi Antenna keeps EVIQO EV car charger level 2 online in garage & basement. Control start/stop, set 6-40A current, get reminders & track consumption/cost right in the smartphone. Smart app features require the charger to be connected to 2.4 GHz WiFi (Internet) network.
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- NEW FLUORESCENT HOLSTER: High-visibility fluorescent holster makes plug-in and storage easy even in low-light conditions. Absorbs both natural and artificial light to store energy - just 10 minutes of charge boosts brightness by ~60%, while 3 - 4 hours of exposure delivers extended glow. Helps quickly locate the connector at night and keeps it securely stored when not in use.
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Bulletin Number: 07-210-22R; Revised: 05/04/23 Page 1 of 2 SERVICE BULLETIN Continued… CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. Subaru
Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition. Subaru
of America, Inc. is ISO 14001 Compliant ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. NUMBER: 07-210-22R DATE: 08/29/22 REVISED: 05/04/23 APPLICABILITY: 2019-22 Crosstrek Hybrid 2023 Solterra SUBJECT: Hybrid & EV Battery / High Ambient Temperatures- Precautionary Work Procedures INTRODUCTION: This Service Information Bulletin announces the precautionary measures to be followed in order to limit high ambient temperature exposure to the hybrid battery. Lithium-ion battery performance may deteriorate when exposed to temperatures higher than 140°F (60°C). Follow the precautions outlined below to avoid such battery performance deterioration. SERVICE PROCEDURE / INFORMATION: If the hybrid or EV battery is expected to have high ambient temperature exposure for more than one hour such as body paintwork, the battery will require proper removal and storage. • ONLY technicians who have received the Subaru
training for high voltage systems should be allowed to perform service or maintenance of high voltage circuits. • For hybrid battery removal and installation refer to STIS: Body & Electrical/WIRING SYSTEM > HYBRID ELECTRIC VEHICLE > HIGH VOLTAGE BATTERY • For EV battery removal and installation refer to STIS: Engine / Hybrid System > EV BATTERY SYSTEM > EV BATTERY • The hybrid and EV battery MUST be stored in an environment with the following conditions: 1. The ambient temperature is between 22°F and 140°F (-30°C to 60°C). 2. The storage area is free from any flame exposure. 3. There is no water or moisture in the storage area. 4. The area MUST be free from children. CAUTION: Failure to meet these requirements may cause personal injury and/or damage to the battery. ATTENTION: GENERAL MANAGER q PARTS MANAGER q CLAIMS PERSONNEL q SERVICE MANAGER q IMPORTANT – All Service Personnel Should Read and Initial in the boxes provided, right. ©2022 Subaru
of America, Inc. All rights reserved. Bulletin Number: 07-210-22R; Revised: 05/04/23 Page 2 of 2 IMPORTANT REMINDERS: • SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time. • Always check for any open recalls or campaigns anytime a vehicle is in for servicing. • Always refer to STIS for the latest service information before performing any repairs.
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