Roof Panel Molding – Excessive Gap – 2019-2022 Subaru

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Bulletin Number: 12-242-22; Date: 10/03/22 Page 1 of 4 SERVICE BULLETIN Continued… CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition. Subaru of America, Inc. is ISO 14001 Compliant ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. NUMBER: 12-242-22 DATE: 10/03/22 APPLICABILITY: 2019-22MY Forester 2022MY Impreza 2022MY Crosstrek SUBJECT: Roof Panel Molding – Excessive Gap INTRODUCTION: This bulletin announces the shape design change made to the roof molding fasteners to help prevent any deformation of the molding. A customer may experience an excessive gap between the roof molding and the roof panel. The new fasteners have an enhanced shape to help maintain a flat fitment of the roof molding. If this roof molding with excessive gap is reported, replace the affected fasteners with the newly redesigned parts. PRODUCTION CHANGE INFORMATION: The new fasteners have been incorporated into the production as per the table below. Model Starting VIN Forester NH439640 Impreza TBD Crosstrek TBD PART INFORMATION: REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being repaired. Model Part Description Part Number Quantity Forester With Roof Rail FASTENER 91048FG002 7 Per Side Forester Without Roof Rail FASTENER 91048FG002 8 Per Side Impreza FASTENER 91048FG002 6 Per Side Crosstrek FASTENER 91048FG002 6 Per Side ATTENTION: GENERAL MANAGER q PARTS MANAGER q CLAIMS PERSONNEL q SERVICE MANAGER q IMPORTANT – All Service Personnel Should Read and Initial in the boxes provided, right. ©2022 Subaru of America, Inc. All rights reserved. Bulletin Number: 12-242-22; Date: 10/03/22 Page 2 of 4 Continued… NOTE: When deformation is present, it can be seen from all sides. Area of Design Change: Bulletin Number: 12-242-22; Date: 10/03/22 Page 3 of 4 Continued… SERVICE PROCEDURE / INFORMATION: REMINDER: Customer satisfaction and retention starts with performing quality repairs. The service procedures for roof molding replacement remain unchanged. Always refer to the applicable Service Manual and review the full requirements of the repair being performed. The Service Manual procedures contain information critical to performing an effective repair the first time, every time. This includes but is not limited to important SAFETY precautions, proper inspection criteria, necessary special tools, required processes and related one-time-use parts needed for a complete and lasting repair. Refer to STIS: Body & Electrical/WIRING SYSTEM > EXTERIOR/INTERIOR TRIM > Roof Molding IMPORTANT NOTES: • All fasteners on BOTH sides MUST be replaced. • Refer to the applicable Service Manual and review: General Description > Repair Contents > Action required before & after Battery Disconnect. Additionally, record any stored seat position(s) before proceeding. Relearn any seat position memory after work is complete. If the power rear gate (PRG) height has been customized, that position must also be noted and relearned. • Whenever reconnecting the ground cable terminal to the battery sensor, torque to 7.5Nm (5.5ft.-lbs. or 66inch-lbs.) while supporting the sensor with the other hand as outlined in the applicable Service Manual under: STARTING/CHARGING SYSTSEMS > Battery Sensor. WARRANTY / CLAIM INFORMATION: For vehicles within the Basic New Car Limited Warranty period this repair may be submitted using the following claim information: MODELS WITH ROOF RAILS; Forester Crosstrek and Impreza. Labor Description Labor Operation # Labor Time Fail Code BOTH SIDES, ROOF PANEL MOLDING /CAPS R&R A926-354 1.5 XKT-29 MODELS WITHOUT ROOF RAILS; Forester and Impreza. Labor Description Labor Operation # Labor Time Fail Code BOTH SIDES, ROOF PANEL MOLDING /CAPS R&R A926-354 0.5 XKT-29 Bulletin Number: 12-242-22; Date: 10/03/22 Page 4 of 4 IMPORTANT REMINDERS: • SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time. • Always check for any open recalls or campaigns anytime a vehicle is in for servicing. • Always refer to STIS for the latest service information before performing any repairs.

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