NHTSA ID Number: 10237247
Manufacturer Communication Number: 07-210-22R
Summary
This Service Information Bulletin announces the precautionary measures to be followed in order to limit high ambient temperature exposure to the hybrid battery.
NUMBER: 07-210-22R
DATE: 08/29/22
REVISED: 05/04/23
| APPLICABILITY: | 2019-22 Crosstrek Hybrid 2023 Solterra |
| SUBJECT: | Hybrid & EV Battery / High Ambient Temperatures- Precautionary Work Procedures |
INTRODUCTION:
This Service Information Bulletin announces the precautionary measures to be followed in order to limit high ambient temperature exposure to the hybrid battery. Lithium-ion battery performance may deteriorate when exposed to temperatures higher than 140°F (60°C). Follow the precautions outlined below to avoid such battery performance deterioration.
SERVICE PROCEDURE / INFORMATION:
If the hybrid or EV battery is expected to have high ambient temperature exposure for more than one hour such as body paintwork, the battery will require proper removal and storage.
- ONLY technicians who have received the Subaru training for high voltage systems should be allowed to perform service or maintenance of high voltage circuits.
- For hybrid battery removal and installation refer to STIS: Body & Electrical/WIRING SYSTEM > HYBRID ELECTRIC VEHICLE > HIGH VOLTAGE BATTERY
- For EV battery removal and installation refer to STIS: Engine / Hybrid System > EV BATTERY SYSTEM > EV BATTERY
- The hybrid and EV battery MUST be stored in an environment with the following conditions:
- The ambient temperature is between 22°F and 140°F (-30°C to 60°C).
- The storage area is free from any flame exposure.
- There is no water or moisture in the storage area.
- The area MUST be free from children.
CAUTION: Failure to meet these requirements may cause personal injury and/or damage to the battery.
5 Affected Products
Vehicles
1 Associated Document
Manufacturer Communications
NUMBER: 07-210-22R
DATE: 08/29/22
REVISED: 05/04/23
MC-10237247-0001.pdf 263.385KB
NHTSA ID Number: 10219498
Manufacturer Communication Number: 07-210-22
Summary
This Bulletin announces the precautionary measures to be followed in order to limit high ambient temperature exposure to the hybrid battery.
1 Associated Document
Manufacturer Communications
NUMBER: 07-210-22
DATE: 08/29/22
MC-10219498-0001.pdf 1863.381KB
- Charge with Confidence: ChargePoint builds reliable, flexible EV charging stations for home, business, and fleets. Get 24/7 support and access to hundreds of thousands of North American charging locations
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- Charge with Confidence: ChargePoint builds reliable, flexible EV charging stations for home, business, and fleets. Get 24/7 support and access to hundreds of thousands of North American charging locations.
- Charge Smart: With the user-friendly ChargePoint Mobile App, you can control your electric car charger, manage reminders, connect to smart home devices, find stations, get data and charging info, and access the latest features. Note: WiFi is needed for certain functionalities and troubleshooting steps if connectivity issues arise.
- Vast Network: Wherever you go, ChargePoint’s network includes 274k+ stations across North America and Europe and 565k+ roaming partner stations.
- Safe & Durable: Rely on this UL-certified EV charger for safe home charging. It can be installed indoors or outdoors by an electrician and includes a cold-resistant cable.
- Fast & Powerful: This EV charger charges 9× faster than a 120V outlet, delivering up to 45 mi/hr., dependent upon your vehicle. It features a J1772 connector for all non-Tesla EVs and requires a 20A or 80A circuit. For Tesla EVs, this will require an adapter.
- Flex Level 1 EV Charger - The EVDANCE Level 1 electric car charger is compatible with J1772 electric vehicles and plug-in hybrid vehicles (North American Standard). *Tesla requires a SAE J1772 adapter.
- Convenient to Use - This charger has both NEMA 6-20 plug for 16A 240V charging (3.68kW, 10-12 mi/h) and a NEMA 6-20 to 5-15 plug adapter for 12A 120V charging (1.44kW, 2-5 mi/h). The included bag makes it easier to carry on the go. It also has a 25ft cable length, you can use it flexibly from anywhere in the garage or driveway.
- Check Your Outlet Type -This charger works with standard 120V NEMA 5-15/5-20 outlets (2-5 mph charging speed) and 240V NEMA 6-20 outlets (10-12 mph) . It's not compatible with NEMA 6-15/10-30/14-30/14-50/6-50 outlets – you'll need a NEMA 14-50/14-30/10-30/6-50 to 6-20 adapter (sold separately) to connect.
- Compatible EV Models -This EV charger works with most major electric vehicles, including Ford, Chevrolet, Hyundai, Audi, Nissan Ariya, Rivian R1S, Kia, and others. However, it's not compatible with Mini Cooper Electric Hardtop,Toyota Prus Prime/Z4X/RAV4Prime, Porsche Taycan Base/4S/Turbo/Turbo S or Tesla models (Tesla requires a J1772 to Tesla Adapter, sold separately). For a full list of compatible models, check out the Full Compatibility List on our product page.
- Indication Displays - LED display that can tell you the status as well as indicate errors while charging your electric vehicle.
- WORKS WITH EVERY NON-TESLA EV: Standard J1772 connector plugs straight into Ford, Chevrolet, Hyundai, Kia, Nissan, BMW, Volkswagen, Audi, Rivian, Lucid and every other EV or plug-in hybrid sold with a J1772 port - no adapter needed. Tesla drivers can charge too, using the J1772 adapter that comes with the car.
- PLUG IN, NO HARDWIRING: Level 2 charger delivers up to 40A to fully charge most EVs overnight. Plugs into a 240V, 4-prong NEMA 14-50 outlet (the RV/range type - NOT a dryer outlet) on a dedicated 50A circuit. The extra-long 25 ft cable easily reaches across a garage or driveway. Before ordering, check your car's port type and that you have the right outlet.
- CONTROL & SAVE FROM YOUR PHONE: A stronger built-in antenna keeps the charger online even in a garage or basement. Use the free app to start/stop charging, set speed (6-40A), get reminders, and track energy use and cost. Schedule off-peak overnight charging to cut your electric bill. Requires 2.4 GHz WiFi.
- SAFETY-CERTIFIED & WEATHERPROOF: Independently tested and certified (UL, ETL, FCC, Energy Star). A fully sealed IP66 / NEMA 4 housing stands up to rain, snow, heat and dust indoors or out, and internal steel shielding protects the electronics for years of reliable use.
- GLOW-IN-THE-DARK HOLSTER: The included high-visibility holster glows in the dark so you can find and dock the plug easily at night. Holds the connector securely when not in use.
- ✅【Fast and Efficient Charging】 The eTimxon level 2 EV charger is equipped with NEMA 6-20 Plug, supports 240V, 16A, 3.84kW output current, approximately 4x faster than 8A level 1 ev chargers, shorten the electric vehicle charging time,so you can quickly get back on the road. Perfect for those early morning commutes, last-minute errands, or spontaneous weekend getaways—your car will be charged and ready to go when you are.
- ✅【Charge anywhere & anytime】Designed for maximum flexibility, eTimxon Level 1 & 2 EV charger features both NEMA 5-15 and 6-20 plug compatibility. Whether you're charging in your garage, at a friend's house, or at a roadside motel. NEMA 6-20 plug for Level 2 ev charging (240V, 16A, 3.84kW) and a NEMA 5-15 adapter for Level 1 ev charging (120V, 12A, 1.44kW) NOTE: In compliance with North American electrical safety standards, when use NEMA 5-15 Plug, you need to adjust the Current to 12A by manual to protecting both your vehicle and your home’s electrical system
- ✅【Dual-Level Charging】This portable J1772 ev charger offers true dual-level compatibility. For Level 2 fast charging (240V), it comes with a fixed NEMA 6-20 plug which must be used with a dedicated NEMA 6-20 outlet. For Level 1 charging (120V), it includes a NEMA 5-15 adapter that plugs into a standard 3-prong household outlet (NEMA 5-15 receptacle).Before You Order: Please verify you have the correct outlet
- ✅【Before Make Order】 1. This Mobile charging cable includes a fixed NEMA 6-20 plug and a NEMA 5-15 adapter. You must have access to the corresponding outlet type for the charger to work. Please confirm your outlet type before purchasing 2. You can set the current and delay time before plug in the charger into your car . 3. For an 87kWh battery pack, using the NEMA 6-20 plug (240V, Level 2) delivers a full charge in approximately 22.4 hours, while using the NEMA 5-15 adapter (120V, Level 1) takes over 60 hours for a full charge. Actual charging speed depends on your vehicle and circuit
- ✅【Multiple protection】 When the charging temperature exceeds 158°F, our EV charging station will activate the protection function and reduce the charging power. If the temperature remains too high, charging will be temporarily suspended. once the temperature back to normal, charging will automatically resume. perfect to protect your device and car at any time.
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Bulletin Number: 07-210-22R; Revised: 05/04/23 Page 1 of 2 SERVICE BULLETIN Continued… CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition. Subaru of America, Inc. is ISO 14001 Compliant ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. NUMBER: 07-210-22R DATE: 08/29/22 REVISED: 05/04/23 APPLICABILITY: 2019-22 Crosstrek Hybrid 2023 Solterra SUBJECT: Hybrid & EV Battery / High Ambient Temperatures- Precautionary Work Procedures INTRODUCTION: This Service Information Bulletin announces the precautionary measures to be followed in order to limit high ambient temperature exposure to the hybrid battery. Lithium-ion battery performance may deteriorate when exposed to temperatures higher than 140°F (60°C). Follow the precautions outlined below to avoid such battery performance deterioration. SERVICE PROCEDURE / INFORMATION: If the hybrid or EV battery is expected to have high ambient temperature exposure for more than one hour such as body paintwork, the battery will require proper removal and storage. • ONLY technicians who have received the Subaru training for high voltage systems should be allowed to perform service or maintenance of high voltage circuits. • For hybrid battery removal and installation refer to STIS: Body & Electrical/WIRING SYSTEM > HYBRID ELECTRIC VEHICLE > HIGH VOLTAGE BATTERY • For EV battery removal and installation refer to STIS: Engine / Hybrid System > EV BATTERY SYSTEM > EV BATTERY • The hybrid and EV battery MUST be stored in an environment with the following conditions: 1. The ambient temperature is between 22°F and 140°F (-30°C to 60°C). 2. The storage area is free from any flame exposure. 3. There is no water or moisture in the storage area. 4. The area MUST be free from children. CAUTION: Failure to meet these requirements may cause personal injury and/or damage to the battery. ATTENTION: GENERAL MANAGER q PARTS MANAGER q CLAIMS PERSONNEL q SERVICE MANAGER q IMPORTANT – All Service Personnel Should Read and Initial in the boxes provided, right. ©2022 Subaru of America, Inc. All rights reserved. Bulletin Number: 07-210-22R; Revised: 05/04/23 Page 2 of 2 IMPORTANT REMINDERS: • SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time. • Always check for any open recalls or campaigns anytime a vehicle is in for servicing. • Always refer to STIS for the latest service information before performing any repairs.
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