WRL-23 – Instrument Panel Harness Damage – 2024 Subaru Crosstrek & Impreza

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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 23V-551 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Subaru of America, Inc. Submission Date : AUG 04, 2023 NHTSA Recall No. : 23V-551 Manufacturer Recall No. : WRL-23 Manufacturer Information : Manufacturer Name : Subaru of America, Inc. Address : One Subaru Drive Camden NJ 08103 Company phone : 844-373-6614 Population : Number of potentially involved : 35,357 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2024-2024 Subaru Crosstrek Vehicle Type : LIGHT VEHICLES Body Style : HATCHBACK Power Train : GAS Descriptive Information : Description of the issue: The affected vehicles have insufficient clearance around the instrument panel harness which may allow the harness to contact the steering beam bracket. If the harness contacts the bracket, the wire insulation could be damaged and/or a wire could short circuit. The basis for how the recall population was determined: Potentially affected vehicles were identified using vehicle production records. How the recalled products differ from products that were not included in the recall: Vehicles not included in this recall have a protector preventing contact between the harness and bracket. The recall population includes 2024 model year Crosstrek vehicles. The number of potentially affected Crosstrek vehicles is 29,561. Production Dates : FEB 20, 2023 – JUN 06, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Part 573 Safety Recall Report 23V-551 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Vehicle 2 : 2024-2024 Subaru Impreza Vehicle Type : LIGHT VEHICLES Body Style : HATCHBACK Power Train : GAS Descriptive Information : Description of the issue: The affected vehicles have insufficient clearance around the instrument panel harness which may allow the harness to contact the steering beam bracket. If the harness contacts the bracket, the wire insulation could be damaged and/or a wire could short circuit. The basis for how the recall population was determined: Potentially affected vehicles were identified using vehicle production records. How the recalled products differ from products that were not included in the recall: Vehicles not included in this recall have a protector preventing contact between the harness and bracket. The recall population includes 2024 model year Impreza vehicles. The number of potentially affected Impreza vehicles is 5,796. Production Dates : MAR 24, 2023 – JUN 06, 2023 VIN Range 1 : Begin : NR End : NR Not sequential Description of Defect : Description of the Defect : The affected vehicles have insufficient clearance around the instrument panel harness which may allow the harness to contact the steering beam bracket. If the harness contacts the bracket, the wire insulation could be damaged and/or a wire could short circuit. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If a short circuit occurs while the vehicle is in motion, the vehicle may experience a loss of motive power while driving without the ability to immediately restart the engine, increasing the risk of a crash. Description of the Cause : Subaru’s design did not sufficiently check the clearance around the instrument panel harness. Identification of Any Warning that can Occur : None. Involved Components : Part 573 Safety Recall Report 23V-551 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 1 : INST PNL HARN Component Description : instrument panel harness Component Part Number : 81302FN060 Component Name 2 : INST PNL HARN Component Description : instrument panel harness Component Part Number : 81302FN070 Component Name 3 : INST PNL HARN Component Description : instrument panel harness Component Part Number : 81302FN100 Component Name 4 : INST PNL HARN Component Description : instrument panel harness Component Part Number : 81302FN110 Component Name 5 : INST PNL HARN Component Description : instrument panel harness Component Part Number : 81302FN120 Component Name 6 : INST PNL HARN Component Description : instrument panel harness Component Part Number : 81302FN130 Component Name 7 : INST PNL HARN Component Description : instrument panel harness Component Part Number : 81302FN140 Part 573 Safety Recall Report 23V-551 Page 4 The information contained in this report was submitted pursuant to 49 CFR §573 Component Name 8 : INST PNL HARN Component Description : instrument panel harness Component Part Number : 81302FN150 Supplier Identification : Component Manufacturer Name : SUBARU Address : NR NR Country : NR Chronology : May 4, 2023 – Subaru received information from a Subaru port operation in the U.S. that one vehicle was experiencing an inoperable combination meter. Subaru opened an investigation. May-July, 2023 – The results of the investigation indicated insufficient clearance around the instrument panel harness which may allow the harness to contact the steering beam bracket. Subaru found that the clearance between the instrument panel harness and steering beam bracket was not well designed, and variations could cause the harness to contact the edge of the beam bracket. August 4, 2023 – Out of an abundance of caution, Subaru decided to conduct a voluntary safety recall. Through August 4, 2023, Subaru is aware of 1 technical report and no warranty claims in the U.S. market related to the condition described in this report. Subaru is not aware of any crashes or injuries resulting from this condition. Part 573 Safety Recall Report 23V-551 Page 5 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : For all potentially affected vehicles, Subaru dealers will inspect the instrument panel harness and install an additional clamp on steering beam bracket. If during the harness inspection, the wire insulation is found to be damaged, protective tape will be applied to the damaged wire. If during the harness inspection, the wire core is found to be exposed, the instrument panel harness will be replaced. The inspection and all necessary repairs will be completed at no cost to the customer. Subaru will provide reimbursement to owners for repairs according to the general plan submitted in May 2022. How Remedy Component Differs from Recalled Component : An additional clamp on the edge of the steering beam bracket prevents contact between the edge of the steering beam bracket and the harness. Identify How/When Recall Condition was Corrected in Production : The recall condition was corrected by implementing an additional clamp on the edge of the steering beam bracket in production on June 6, 2023. Recall Schedule : Description of Recall Schedule : Owner notification will occur within 60 days. Dealer notification is scheduled to begin on or about August 07, 2023. Planned Dealer Notification Date : AUG 07, 2023 – AUG 07, 2023 Planned Owner Notification Date : OCT 03, 2023 – OCT 03, 2023 * NR – Not Reported

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Bulletin Number: WRL-23; Date: 08/15/23 Page 1 of 11 PRODUCT CAMPAIGN BULLETIN INTRODUCTION Subaru of America, Inc. (Subaru) has initiated a safety recall for certain 2024 model year Impreza and Crosstrek vehicles. DESCRIPTION OF THE DEFECT AND SAFETY RISK The affected vehicles have insufficient clearance around the instrument panel harness which may allow the harness to contact the steering beam bracket. If the harness contacts the bracket, the wire insulation could be damaged and/or a wire could short circuit. If a short circuit occurs while the vehicle is in motion, the vehicle may experience a loss of motive power while driving without the ability to immediately restart the engine, increasing the risk of a crash. REMEDY For all potentially affected vehicles, Subaru retailers will inspect the instrument panel harness and install an additional clamp on steering beam bracket. If during the harness inspection the wire insulation is found to be damaged, protective tape will be applied to the damaged wire. If during the harness inspection the wire core is found to be exposed, the instrument panel harness will be replaced. The inspection and all repairs will be completed at no cost to the customer. AFFECTED VEHICLES A total of 35,357 U.S. vehicles will be included in this recall as listed below. Not all vehicles in the production range listed above are affected by this recall. Coverage must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com prior to repair. Model Year Carline Production Date Range 2024 Impreza March 24, 2023 – June 6, 2023 2024 Crosstrek February 20, 2023 – June 6, 2023 Continued… CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition. Subaru of America, Inc. is ISO 14001 Compliant ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. NUMBER: WRL-23 DATE: 08/15/23 NHTSA ID: 23V-551 APPLICABILITY: 2024 MY Impreza and Crosstrek SUBJECT: Safety Recall – Instrument Panel Harness Clearance ATTENTION: GENERAL MANAGER q PARTS MANAGER q CLAIMS PERSONNEL q SERVICE MANAGER q IMPORTANT – All Service Personnel Should Read and Initial in the boxes provided, right. ©2023 Subaru of America, Inc. All rights reserved. Bulletin Number: WRL-23; Date: 08/15/23 Page 2 of 11 RETAILER RESPONSIBILITY Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized Subaru Retailer failing to perform the applicable service procedures to correct all affected vehicles in their inventory prior to the vehicle being placed in service may be subject to civil penalties of up to $26,315 per violation (i.e., for each vehicle), as provided in 49 CFR §578.6 and will also be in breach of the Subaru Dealer Agreement. Any vehicles listed in any recall/campaign that are in retailer stock must be: • Immediately identified • Tagged or otherwise marked to prevent their delivery or use prior to repair • Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin Retailers are to promptly perform the applicable service procedures, to correct all affected vehicles in their inventory (used, demo & SSLP). Whenever a vehicle subject to this recall is taken into retailer inventory necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle. Owner Notification Subaru will notify affected vehicle owners by first class mail in September. Retailers will be advised when owner notification is scheduled. PART INFORMATION: Part Description Part Number Image Qty Details CLAMP* 81904FN030 1 Required on all vehicles. HARNESS-INSTRUMENT PANEL** Order by VIN 1 Required when harness damage is found. *NOTE: The clamp (81904FN030) must be ordered through PRIME. **NOTE: In rare cases, when the instrument panel harness requires replacement, the PIC team must be contacted with a valid VIN to release the applicable instrument panel harness. Continued… Bulletin Number: WRL-23; Date: 08/15/23 Page 3 of 11 ADDITIONAL REQUIRED MATERIALS: VINYL ELECTRICAL TAPE- Required for harness repair when the wire insulation is found to be damaged during inspection. 3M™ Temflex™ Vinyl Electrical Tape is shown in the example image to the right. SERVICE PROCEDURE WORKFLOW OUTLINE: Continued… Bulletin Number: WRL-23; Date: 08/15/23 Page 4 of 11 SERVICE PROCEDURE / INFORMATION: STEP 1: Refer to the applicable Service Manual and review: General Description > Repair Contents > Action required before & after Battery Disconnect. Additionally, record any stored seat position(s) before proceeding. Relearn any seat position memory after work is complete. If the power rear gate (PRG) height has been customized, that position must also be noted and relearned. STEP 2: CAREFULLY disconnect the battery sensor from the negative ground terminal and wait at least 60 seconds before continuing. STEP 3: Pull the front left side cover in the horizontal direction to release the holding claws. Once released remove the cover. STEP 4: Remove the mounting screw and pull the lower cover toward the rear of the vehicle to release the mounting clips. Once released, disconnect all electrical connections and remove the panel. Continued… Bulletin Number: WRL-23; Date: 08/15/23 Page 5 of 11 STEP 5: Release the instrument panel harness from the mounting hook located on the side of the fuse panel. Release the two mounting nuts and one mounting bolt. STEP 6: Position the fuse panel toward the floor of the vehicle. This will allow the required workspace needed for the following Steps. Continued… Bulletin Number: WRL-23; Date: 08/15/23 Page 6 of 11 STEP 7: Push the instrument panel harness downward by hand. CAREFULLY inspect the wires close to the edge of the steering beam bracket as shown in the picture below. Use the table below to confirm the next course of action required. Inspection Result Image Next Step No Damage Is Found. Proceed To STEP 15 The Wire Insulation Is Damaged. (No Core Wire Is Exposed.) Proceed To STEP 8 The Core Wire Is Exposed. Proceed To STEP 14 Continued… Bulletin Number: WRL-23; Date: 08/15/23 Page 7 of 11 STEP 8: Disconnect all the fuse panel connections and then remove the fuse panel. NOTE: To open the yellow connector, spread the upper side of the cap then pull it toward the rear of the vehicle as shown in the pictures below. STEP 9: Peel the white tape from the harness until approximately 1.5 inches (4 cm) of wiring is exposed. Continued… Bulletin Number: WRL-23; Date: 08/15/23 Page 8 of 11 STEP 10: Prepare a section of electrical tape by pre-cutting and 6-inch (15 cm) piece. STEP 11: Wrap the end of the tape around the section of wiring with the damaged insulation. STEP 12: Wrap the remaining tape around the entire wiring harness. Continued… Bulletin Number: WRL-23; Date: 08/15/23 Page 9 of 11 IMPORTANT NOTE: If more than one wire has damaged insulation. • Pre-cut the electrical tape approximately 3/4 inch (2 cm) for each additional damaged wire. • Pre-cut a 6-inch (15 cm) piece of electrical tape. • Wrap the shorter pieces of tape around the additional damaged wiring. • Wrap the end of the tape around the section of the wiring with the damaged insulation. Wrap the remaining tape around the entire wiring harness. STEP 13: Wrap the repaired area using the original white tape around the corrugated tubing. If needed, use a piece of electrical tape to secure the end of the white tape. Proceed to Step 15 when complete. Continued… Bulletin Number: WRL-23; Date: 08/15/23 Page 10 of 11 STEP 14: Remove the instrument panel assembly as per the applicable Service Manual and replace the instrument panel harness. Refer to STIS: Body & Electrical/WIRING SYSTEM > Instrument Panel Assembly STEP 15: Install the new clamp (p.n. 81904FN030) onto the edge of the steering support beam. STEP 16: Reinstall all removed parts in the reverse order of disassembly. NOTES: • Whenever reconnecting the ground cable terminal to the battery sensor, torque to 7.5Nm (5.5ft.-lbs. or 66inch-lbs.) while supporting the sensor with the other hand as outlined in the applicable Service Manual under: STARTING/CHARGING SYSTSEMS > Battery Sensor. • When reinstalling the fuse panel, torque the mounting nuts to 7.5Nm (5.5ft.-lbs. or 66inch-lbs.) and the mounting bolt to 7.5Nm (5.5ft.-lbs. or 66inch-lbs.). Continued… Bulletin Number: WRL-23; Date: 08/15/23 Page 11 of 11 SERVICE PROGRAM IDENTIFICATION LABEL: Type or print the necessary information on a Campaign Identification Label. The completed label should be attached to the vehicle’s left side radiator support bracket located behind the driver side headlamp. Additional labels are available through normal parts ordering channels. The part number is MSA6P1302, which comes as one sheet of 20 labels. CLAIM REIMBURSEMENT AND ENTRY PROCEDURES: Credit to perform this recall will be based on properly completed repair order information. Retailers may submit claims through Subarunet.com. Labor Description Labor Operation # Labor Time Fail Code INSPECT WIRE HARNESS AND INSTALL PROTECTIVE CLAMP, WRL23 A180-200 .5 WRL-23 INSTALL PROTECTIVE CLAMP AND REPAIR WIRE HARNESS, WRL23 A180-202 .6 INSTALL PROTECTIVE CLAMP AND REPLACE IP HARNESS, WRL23 A180-203 4.6 NOTE: Up to $1.00 can be claimed in sublet for electrical tape used during this repair. IMPORTANT REMINDERS: • SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time. • Always check for any open recalls or campaigns anytime a vehicle is in for servicing. • Always refer to STIS for the latest service information before performing any repairs.

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: August 16, 2023 UPDATE Safety Recall/STOP SALE: WRL-23 Instrument Panel Harness Clearance Service, Parts, and Claim Instructions The Product Campaign Bulletin is now available on STIS. Please be advised that the parts supply for this recall is currently limited. Therefore, the WRL23 recall coverage status for the affected VINs will be ‘Open-Remedy not yet available’ until sufficient parts are available. On August 16, 2023, the status of all vehicles identified in the stop sale was updated to ‘Open – Limited Parts Available’ to allow WRL23 repairs to begin on these vehicles. To support these repairs, on August 15, 2023, SOA sent P/N 81904FN030 to retailers based on the quantity of vehicles identified in the stop sale for each retailer. For the remaining affected vehicles, we expect sufficient parts to be available in about 2 weeks, at which time the VIN status will be updated to allow repairs to begin for all vehicles affected by this recall. Retailers will be notified when this update occurs. Subaru of America, Inc. (Subaru) has initiated a safety recall for certain 2024 model year Impreza and Crosstrek vehicles. Description of the Defect and Safety Risk The affected vehicles have insufficient clearance around the instrument panel harness which may allow the harness to contact the steering beam bracket. If the harness contacts the bracket, the wire insulation could be damaged and/or a wire could short circuit. If a short circuit occurs while the vehicle is in motion, the vehicle may experience a loss of motive power while driving without the ability to immediately restart the engine, increasing the risk of a crash. Remedy For all potentially affected vehicles, Subaru retailers will inspect the instrument panel harness and install an additional clamp on steering beam bracket. If during the harness inspection the wire insulation is found to be damaged, protective tape will be applied to the damaged wire. If during the harness inspection the wire core is found to be exposed, the instrument panel harness will be replaced. The inspection and all repairs will be completed at no cost to the customer. Affected Vehicles A total of 35,357 U.S. vehicles will be included in this recall as listed below. Model Year Carline Production Date Range 2024 Impreza March 24, 2023 – June 6, 2023 2024 Crosstrek February 20, 2023 – June 6, 2023 Not all vehicles in the production range listed above are affected by this recall. Coverage must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com prior to repair. Retailer Responsibility Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized Subaru Retailer failing to perform the applicable service procedures to correct all affected vehicles in their inventory prior to the vehicle being placed in service may be subject to civil penalties of up to $26,315 per violation (i.e., for each vehicle), as provided in 49 CFR §578.6 and will also be in breach of the Subaru Dealer Agreement. Any vehicles listed in any recall/campaign that are in retailer stock must be:  Immediately identified  Tagged or otherwise marked to prevent their delivery or use prior to repair  Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin Retailers are to promptly perform the applicable service procedures, to correct all affected vehicles in their inventory (used, demo & SSLP). Whenever a vehicle subject to this recall is taken into retailer inventory necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle. Owner Notification Subaru will notify affected vehicle owners by first class mail within 60 days. Retailers will be advised when owner notification is scheduled.

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Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: August 7, 2023 New Safety Recall/STOP SALE: WRL-23 Instrument Panel Harness Clearance Subaru of America, Inc. (Subaru) has initiated a safety recall for certain 2024 model year Impreza and Crosstrek vehicles. Description of the Defect and Safety Risk The affected vehicles have insufficient clearance around the instrument panel harness which may allow the harness to contact the steering beam bracket. If the harness contacts the bracket, the wire insulation could be damaged and/or a wire could short circuit. If a short circuit occurs while the vehicle is in motion, the vehicle may experience a loss of motive power while driving without the ability to immediately restart the engine, increasing the risk of a crash. Remedy For all potentially affected vehicles, Subaru retailers will inspect the instrument panel harness and install an additional clamp on steering beam bracket. If during the harness inspection the wire insulation is found to be damaged, protective tape will be applied to the damaged wire. If during the harness inspection the wire core is found to be exposed, the instrument panel harness will be replaced. The inspection and all repairs will be completed at no cost to the customer. Affected Vehicles A total of 35,357 U.S. vehicles will be included in this recall as listed below. Not all vehicles in the production range listed above are affected by this recall. Coverage must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com prior to repair. Model Year Carline Production Date Range 2024 Impreza March 24, 2023 – June 6, 2023 2024 Crosstrek February 20, 2023 – June 6, 2023 Please be advised that the parts supply for this recall is not yet available. Therefore, the WRL23 recall coverage status for the affected VINs will be ‘Open-Remedy not yet available’ until the parts are available. We expect parts to be available starting in late August, at which time the VIN status will be updated to allow repairs to begin. Retailers will be notified when this update occurs. Service, Parts, and Claim Instructions For detailed service, parts, and claim instructions, please refer to the WRL-23 Product Campaign Bulletin which will be available on STIS when parts are available. Retailer Responsibility Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized Subaru Retailer failing to perform the applicable service procedures to correct all affected vehicles in their inventory prior to the vehicle being placed in service may be subject to civil penalties of up to $26,315 per violation (i.e., for each vehicle), as provided in 49 CFR §578.6 and will also be in breach of the Subaru Dealer Agreement. Any vehicles listed in any recall/campaign that are in retailer stock must be: • Immediately identified • Tagged or otherwise marked to prevent their delivery or use prior to repair • Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin Retailers are to promptly perform the applicable service procedures, to correct all affected vehicles in their inventory (used, demo & SSLP). Whenever a vehicle subject to this recall is taken into retailer inventory necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle. Owner Notification Subaru will notify affected vehicle owners by first class mail within 60 days. Retailers will be advised when owner notification is scheduled.

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