Telematics

Diagnostic Information – Testing Telematics Systems for Dark/Standby Current – All Telematics Equipped Models Except Solterra

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NHTSA ID Number: 10235315 Manufacturer Communication Number: 15-308-23 Summary This Bulletin announces important diagnostic information to utilize when the Data Communication Module (DCM) is being tested as a dark current/standby current source.   NUMBER: 15-308-23 DATE: 04/27/23 APPLICABILITY: All Telematics Equipped Models Except Solterra SUBJECT: Diagnostic Information – Testing Telematics Systems for Dark/Standby Current   INTRODUCTION: This … Read more

WRB-23 – Telematics Data Communications Module Reprogramming – 2022-2023 Subaru

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NHTSA ID Number: 10241800 Manufacturer Communication Number: WRB-23R Summary Due to an inaccurate internal timer within the telematics data communications module (DCM), STARLINK remote services from the MySubaru app or MySubaru.com including remote engine start (RES), remote door lock/unlock request, remote horn/lights, and vehicle locator will not operate after 388 days from the date that the DCM … Read more

STARLINK® Telematics Remote Engine Start Only Runs 15 Seconds After Successful Engine Start – All Gen2 Telematic

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NHTSA ID Number: 10238438 Manufacturer Communication Number: 15-300-22R Summary This Service Information Bulletin provides the diagnostic procedure for the STARLINK® Remote Engine Start (RES). All Gen2 and Gen3 Telematics Equipped Models.   NUMBER: 15-300-22R DATE:  08/29/22 REVISED: 06/05/23 APPLICABILITY: All Gen2 and Gen3 Telematics Equipped Models SUBJECT: STARLINK® Telematics Remote Engine Start Only runs 15 seconds after … Read more

Intermittent Request Failure of Remote STARLINK® Services – 2022-2023 Subaru

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NHTSA ID Number: 10231297 Manufacturer Communication Number: 15-306-22R Summary This bulletin announces the availability of new reprogramming files to address cases of remote services from the STARLINK® app or website including remote engine start (RES), remote door lock request, remote actuation of the horn/lights, and vehicle locator.   NUMBER: 15-306-22R DATE: 12/20/22 REVISED: 01/09/23 APPLICABILITY: 2022MY Forester … Read more

WRI-22 Telematics DCM Replacement – 2023 Subaru Legacy & Outback

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NHTSA ID Number: 10228781 Manufacturer Communication Number: WRI-22R Summary In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating this service program for certain 2023 model year Legacy and Outback vehicles equipped with STARLINK® InVehicle Technology.   NUMBER: WRI-22R DATE:  10/19/22 REVISED:  12/09/22 APPLICABILITY: 2023 MY Outback SUBJECT: Telematics DCM Replacement In the interest … Read more