NHTSA ID Number: 10163019
Manufacturer Communication Number: 2019-QMR-SE-Tech
Summary
The first annual National QMR of the Month Quarterly Award Trip to Indiana has concluded! SOA would like to thank winners William Ertl from Wilsonville Subaru
, Jeremy Hughes from Subaru of Spokane, Daniel Anderson from Stohlman Subaru, and Corey Repoza from Herb Gordon Subaru for their winning QMRs and dedication to the Subaru brand.
1 Affected Product
Vehicle
SEOCONTENT-START
Subaru Service and Technical Support Line Newsletter
01 THE FIRST ANNUAL NATIONAL QMR OF THE MONTH QUARTERLY AWARD TRIP TO INDIANA
The first annual National QMR of the Month Quarterly Award Trip to Indiana has concluded! SOA would
like to thank winners William Ertl from Wilsonville Subaru, Jeremy Hughes from Subaru of Spokane,
Daniel Anderson from Stohlman Subaru, and Corey Repoza from Herb Gordon Subaru for their winning
QMRs and dedication to the Subaru brand.
The winners from across the country were flown into Indianapolis airport on Thursday May 30th and
accommodations were made at a local hotel in Lafayette. Upon check-in, each Technician received a
welcoming bag of SWAG items as part of their experience.
That evening, all four quarterly winners gathered at Mountain Jack’s restaurant for a welcoming dinner
with SOA representatives. More than a few took advantage of some of the best prime rib steak served
in the area!
Picture above of the four quarterly winners at their Mountain Jack’s welcoming dinner.
Left to Right: William Ertl, Jeremy Hughes, Daniel Anderson, Corey Repoza.
©2019 Subaru of America, Inc. All rights reserved.
CONTINUED ON THE NEXT PAGE
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SPECIAL EDITION
The Subaru TechTIPS newsletter is intended for use by professional Technicians ONLY. Articles are
written to inform those Technicians of conditions that may occur in some vehicles, or to provide
information that could assist in the proper servicing of the vehicle. Properly trained Technicians
have the equipment, tools, safety instructions, and know-how to do the job correctly and safely.
If a condition is described, DO NOT assume that your vehicle has or will have that condition.
Impreza, Legacy, Justy, Loyale, Outback, Forester, Subaru SVX, WRX, WRX STI, Baja, Tribeca,
BRZ, XV Crosstrek, Ascent, Crosstrek Hybrid and “Quality Driven” are Registered Trademarks.
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is
friendly to our environment and in accordance
with all local, state and federal laws and
regulations.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS
COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
SUBARU OF AMERICA, INC. IS
ISO 14001 COMPLIANT
Special Edition TechTIPS Page 1 of 6
The next morning, it was an early start at the SIA manufacturing plant. The group arrived at the plant at
7:30am for the required safety training before beginning their tour.
Picture above of the four quarterly winners in front of Subaru of Indiana Automotive.
Left to Right: Corey Repoza, Jeremy Hughes, Daniel Anderson, William Ertl.
The group was given an “all access pass” around the SIA plant hosted by SIA Quality Engineering’s own
Fred Colbert. The group received an in-depth look into all the various departments within SIA.
Left picture: Inside SIA at the Stamping process. Right picture: Inside SIA where Body in white (BIW) get ready for paint.
The tour began with the giant stamping press machines creating body panels. The panels turn into
assembled “white” bodies before moving on to be painted.
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Special Edition TechTIPS Page 2 of 6
Left picture: Inside SIA at Trim process. Right Picture: Engine testing at the dyno inside SIA.
The group was able to get a bird’s eye view of the assembly process for the various trim pieces for
our vehicles. Everyone was also able to attend a hands-on review of the engine dyno testing. The
Technicians were given a complete walkthrough of the vehicle assembly and the quality control that
goes into the entire process. SIA also gave them a great deal of information about the history of the
plant from how the line previously operated to what it has become today to meet the ever-increasing
expectations of our customers.
Quote from the Winner’s Circle
“The trip was an eye-opening experience. To
see the factory and the inner workings on how
a vehicle is made for Subaru was fantastic.”
Corey Repoza, Herb Gordon Subaru
2018 QMR of the Month Fourth Quarter winner
At the conclusion of the tour, the group was
given the opportunity to sit down with the VP
of Manufacturing, Ed Wulbrecht. Ed spoke
about everything from SIA history, the plant’s
continued dedication to quality, production
capacity reasons why the plant has the
capacity it does, how QMRs influence their
quality within the plant and how Technician’s
QMRs provide value. SIA’s environmental
impact as a company was also reviewed. Ed
then went on to answer several questions
brought up by the Technicians.
Picture above of Ed Wulbrecht, SIA VP of Manufacturing,
discussing with the group SIA’s history and answering questions.
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Special Edition TechTIPS Page 3 of 6
The group had the opportunity to continue conversations with SIA’s Fred Colbert for more information on
the inner workings of the plant during lunch at the SIA cafeteria. The menu was filled with a plethora of
meal choices including Papa John’s pizza, Subway sandwiches & wraps, fresh grilled burgers and fries,
and even Japanese cuisine if they chose.
Quote from the Winner’s Circle
“I’ve got new found respect for the QMR system.
Hearing about them being so important is one
thing, but actually seeing how serious everyone is
about them really drives home their importance.
Positive and real change from the top down, in
understanding what we are dealing with in the shop
all the way to production changes on the assembly
line.”
Jeremy Hughes, Subaru of Spokane
2018 QMR of the Month Second Quarter winner
After lunch, the group drove down to Speedway, IN (a “suburb” within the City of Indianapolis) and
entered the fabled Indianapolis Motor Speedway. The group was met by a tour guide who took the
group through the Speedway Museum providing detailed insights into the history of the facility starting
in the 1910s through 2010s. The guide covered the differences in racing eras for the Speedway: front
engine vs. rear engine, turbo-charged vs. naturally-aspirated, Gasoline vs. methanol periods, and the
tumultuous CART vs. INDY CAR dispute.
Left picture: IMS guided museum tour. Right Picture: Pace car for the Indy 500.
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Special Edition TechTIPS Page 4 of 6
Next, the group was whisked off on a private golf cart tour of the 2.5 mile oval and the 2.49 mile Grand
Prix tracks. The tour had various stops along the way which included the Brickyard Crossing golf course
of which 4 of the 18 holes reside inside the track, Gasoline Alley, the Winner’s Circle, the media & time
keeping control rooms within the Pagoda, and concluded with the Technicians lining up on the Yard of
Bricks for a keepsake “kiss the bricks” photo shoot.
Left picture: Out on the IMS golf course on a nice sunny day!
Right Picture: The four winners seeing what it is like to be a commentator for the Indy 500 event.
Quote from the Winner’s Circle
“The SIA plant tour was excellent I could spend
days in there just watching every step. The
reception myself and the others got from SIA and
SOA was top notch and the dinners and the IMS
VIP tour was great, I really felt the red carpet was
out for us. This was a great experience and felt
honored to able to participate.”
Daniel Anderson, Stohlman Subaru
2018 QMR of the Month Third Quarter winner
Picture above of the quarterly winners kissing the bricks. Left to Right: Jeremy Hughes,
William Ertl, Daniel Anderson, Corey Repoza.
CONTINUED ON THE NEXT PAGE
Special Edition TechTIPS Page 5 of 6
Following the Speedway festivities, the group headed to their hotel next to the Indianapolis airport to
change into their evening attire then headed to downtown Indianapolis for dinner at one of the city’s
finest restaurants, St. Elmo Steakhouse. All the Technicians enjoyed several servings of St. Elmo’s
world-famous shrimp cocktail appetizers followed by some of the most tender, dry aged beef steaks
available in the Country.
Picture above in front of the prestigious St. Elmo Steak House in downtown Indianapolis.
Left to Right: Daniel Anderson, Jeremy Hughes, William Ertl, Corey Repoza.
Quote from the Winner’s Circle
“The whole trip was a great experience. The factory
tour was awesome and the dinner at St. Elmo was
outstanding. Everyone was great.”
William Ertl, Wilsonville Subaru
2018 QMR of the Month First Quarter winner
All in all, it was a highly successful initial award trip for the four 2018 quarterly QMR of the Month
winners. We enjoyed hosting William, Jeremy, Dan, and Corey and look forward to hosting the 2019
quarterly winners in the Spring of 2020. We wish all of our Subaru Technicians the best of luck and look
forward to meeting next year’s quarterly winners!
Special Edition TechTIPS Page 6 of 6
TIPS0619-SE
QMR of the Month Trip Special Edition TechTIPS
- CEL Doctor: The ANCEL AD310 is one of the best-selling OBD II scanners on the market and is recommended by Scotty Kilmer, a YouTuber and auto mechanic. It can easily determine the cause of the check engine light coming on. After repairing the vehicle's problems, it can quickly read and clear diagnostic trouble codes of emission system, read live data & hard memory data, view freeze frame, I/M monitor readiness and collect vehicle information.
- Sturdy and Compact: Equipped with a 2.5 foot cable made of very thick, flexible insulation. It is important to have a sturdy scanner as it can easily fall to the ground when working in a car. The AD310 OBD2 scanner is a well-constructed mechanic tool with a sleek design. It weighs 12 ounces and measures 8.9 x 6.9 x 1.4 inches. Thanks to its compact design and light weight, transporting the device is not a problem. The buttons are clearly labelled and the screen is large and displays results clearly.
- Accurate Fast and Easy to Use: The AD310 scanner can help you or your mechanic understand if your car is in good condition, provides exceptionally accurate and fast results, reads and clears engine trouble emission codes in seconds after you fixed the problem. This device will let you know immediately and fix the problem right away without any car knowledge. No need for batteries or a charger, get power directly from the OBDII Data Link Connector in your vehicle.
- OBDII Protocols and Car Compatibility: Many cheap scan tools do not really support all OBD2 protocols. AD310 scanner as it can support all OBDII protocols such as KWP2000, J1850 VPW, ISO9141, J1850 PWM and CAN. This device also has extensive vehicle compatibility with 1996 US-based, 2000 EU-based and Asian cars, light trucks, SUVs, as well as newer OBD2 and CAN vehicles both domestic and foreign. Pls confirm with our customer service whether it is compatible with your vehicle before purchasing.
- Home Necessity and Worthy to Own: This is an excellent code reader to travel or home with as it weighs less and it is compact in design. You can easily slide it in your backpack as you head to the garage, or put it on the dashboard, this will be a great fit for you. The AD310 is not only portable, but also accurate and fast in performance. Moreover, it covers various car brands and is suitable for people who just need a code reader to check their car.
- UNDERSTAND YOUR CHECK ENGINE LIGHT – The ANCEL AD410 OBD2 scanner helps everyday drivers quickly read and clear engine-related fault codes, view code definitions, and understand why the check engine light is on before visiting a repair shop. With 42,000+ built-in DTC lookups, this car code reader helps reduce guesswork and makes basic vehicle diagnostics easier for beginners and DIY users
- FULL OBD2 DIAGNOSTICS MADE SIMPLE – More than a basic engine code reader, this OBD2 scanner diagnostic tool supports key OBDII functions including reading/clearing codes, live data, freeze frame, I/M readiness, O2 sensor test, EVAP test, vehicle information, and MIL status. It helps you check your car’s condition, verify repairs after the issue is fixed, and communicate with mechanics more confidently
- LIVE DATA & REAL-TIME VEHICLE INSIGHTS – View real-time engine data such as RPM, coolant temperature, fuel trim, oxygen sensor readings, and other available OBD2 parameters directly on the screen. These live data readings help you better understand how your vehicle is running, spot abnormal patterns, and make more informed repair decisions instead of relying only on a warning light
- SMOG CHECK READINESS AT A GLANCE – Use the I/M readiness function before a smog check or emissions inspection to see whether your vehicle’s monitors are ready. This OBD2 code scanner helps you confirm if recent repairs have brought the system back to a ready state, reducing the chance of failed inspections, retests, wasted trips, and unnecessary inspection fees
- WORKS WITH MOST OBD2 VEHICLES – Compatible with most 1996 and newer U.S.-based OBD2 cars, SUVs, and light trucks, as well as many 2000 and newer EU/Asian OBD2 vehicles. Supports major OBDII protocols including CAN, ISO9141, KWP2000, J1850 VPW, and J1850 PWM. This automotive diagnostic scanner is designed for wide vehicle coverage; please check compatibility with your vehicle before purchase
- 【Diagnose Check Engine Light in Seconds – No Mechanic Needed】The FOXWELL NT301 OBD2 scanner instantly reads & clears engine fault codes (DTCs) with one click. Simply plug into the 16-pin DLC port, turn ignition on, and get accurate results within seconds—No prior car knowledge required. Save hundreds on dealership fees by knowing exactly what’s wrong before you visit a shop. The #1 choice car scanner for DIYers and car owners who want to take control of their vehicle’s health
- 【Clear & Reset CEL with Confidence】Unlike cheap code readers that just erase codes temporarily, NT301 works like all professional vehicle code readers: It clears the check engine light only after you’ve fixed the underlying issue. If the problem isn’t fully repaired, the fault code will reappear. So you’ll never get a false pass. Use the foxwell scanner to verify your repair work and drive with peace of mind
- 【Sm-og Check Helper – Know Your Pass/Fail Status Before the Test】With dedicated one-click I/M readiness hotkeys and a simple Red-Yellow-Green LED indicator, you’ll instantly know if your vehicle is ready for annual testing. Built-in speaker provides clear audio feedback. No guesswork—just confidence before you head to the test center. One less thing to worry about when inspection day comes
- 【Advanced OBDII Modes – O2 Sensor & EVAP Leak Testing】NT301 go beyond basic code reading with enhanced OBD2 modes. Run an EVAP system leak check to assess fuel tank condition, and use the O2 sensor test to optimize air-fuel ratio, boosting fuel economy, cutting emissions, and saving you money at the pump. The code reader for cars and trucks is like having a mini em-issions lab in your glove box
- 【Live Data Graphing – Spot Engine Issues in Real Time】View and log live sensor data in easy-to-read graphs with this OBD2 scanner diagnostic tool. Monitor oxygen sensors, fuel trims, coolant temperature, RPM, and more to spot suspicious values instantly. This obd scanner gives you professional-grade insight without the pro price tag—a feature you won’t find on basic $20 car code readers
- Multi-Functions - Practical Multi-Functions OBD2 code reader features built-in OBD2 DTC lookup library, which help you to determine the cause of the engine light, read code, erase code, view freeze frame, I/M ready, vehicle information, data flow, real-time curve, get vehicle speed information, calculate load value, engine coolant temperature, get engine speed.
- Wide Capability - Supports 9 protocols compatible with most 1996 US-Based, 2000 EU-Based and Asian cars, and newer OBD II & CAN domestic or import vehicles. Supports 6 languages - English,German, Dutch, Spanish, French, Italian.
- 2.8" LCD Display - Designed with a clear display 2.8" Large LCD screen - white backlight and contrast adjustment. No need any battery or charger, OBD reader gets the power directly from your vehicle through the OBDII Data Link Connector.
- Compact Design - Car diagnostic scanner is equipped with a 2.5 feet long cable and made of a very thick flexible insulator.There are 6 buttons on OBD2 Scanner:scroll up/down,enter/exit and buttons that quick query VIN vehicle number& the DTC fault code.
- ABS / Airbag codes NOT Supported - It is able to read and clear check engine information which is part of OBDII system, but it cannot work with non-OBDII systems, including ABS / Airbag / Oil Service Light, etc.
- [Diagnose Like a Pro] BlueDriver Pro Next-Gen is a professional OBD2 scanner and diagnostic tool that helps you scan, understand, and clear vehicle trouble codes with confidence. Turn your phone into a powerful car diagnostic scanner—no guesswork, no unnecessary repairs.
- [Read and Clear More Codes Than Ever] Read and clear more codes than basic car code readers. Access enhanced diagnostics for Check Engine, ABS, SRS, Airbag, TPMS, Transmission, and more on supported vehicles, including expanded coverage on newer model years.
- [Verified Fixes and Real-Time Data] Get unlimited, technician-verified repair reports matched to your VIN, with definitions, causes, and confirmed fixes. Monitor live vehicle data as you drive, view freeze frames, check smog readiness, and analyze Mode 6 test results.
- [Expanded Make & Model Coverage] Optimized for today’s vehicles with strong support for GM, Ford, Stellantis (RAM, Jeep, Chrysler), Toyota, Honda, Nissan, Mazda, Subaru, Hyundai, Mercedes-Benz, BMW, and VW. Enhanced communication on select 2024+ Nissan and Mazda models (see compatibility chart).
- [Gas Vehicles 1996+ & Select Light-Duty Trucks] Works with all gas-powered vehicles made in 1996 or newer, plus select light-duty trucks and diesels, including F-250, RAM 2500, Silverado, and Sierra. Built for daily drivers, family vehicles, and real-world truck use.
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