NHTSA ID Number: 10163013
Manufacturer Communication Number: 10-91-19
Summary
This bulletin announces availability of a new heater control assembly to address a small number of customer concerns about peeling of the surface finish / coating. Insufficient clearance between the heater control and the audio unit face above may cause a whitish or cloudy appearance and peeling to develop.
4 Affected Products
Vehicles
INTRODUCTION:
This bulletin announces availability of a new heater control assembly to address a small number of customer concerns about peeling of the surface finish / coating. Insufficient clearance between the heater control and the audio unit face above may cause a whitish or cloudy appearance and peeling to develop as shown below.
PRODUCTION CHANGE INFORMATION:
The new heater control assembly was incorporated into production starting with the following VINs:
- Legacy: K3037593
- Outback: K3360581
PART INFORMATION:
The part number for the new heater control assembly is: 72311AL32A.
REMINDER: Always order the most up-to-date replacement part based on the specific VIN being repaired.
The new part has a rib added along with additional non-woven tape to provide the necessary clearance as shown in the new / old comparison illustrations provided below.
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
The service procedure for removing and installing the heater control assembly remains unchanged. Always refer to the applicable Service Manual and review the full requirements of the repair being performed. The Service Manual procedures contain information critical to performing an effective repair the first time and every time.
SEOCONTENT-START
Bulletin Number: 10-91-19; Date: 06/25/19 Page 1 of 2
Continued…
NUMBER: 10-91-19
DATE: 06/25/19
APPLICABILITY: 2018-19MY Legacy and Outback
SUBJECT: Heater (HVAC) Control Assembly Surface Peeling
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru
Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
INTRODUCTION:
This bulletin announces availability of a new heater control assembly to address a small number of
customer concerns about peeling of the surface finish / coating. Insufficient clearance between the
heater control and the audio unit face above may cause a whitish or cloudy appearance and peeling to
develop as shown below.
PRODUCTION CHANGE INFORMATION:
The new heater control assembly was incorporated into production starting with the following VINs:
• Legacy: K3037593
• Outback: K3360581
PART INFORMATION:
The part number for the new heater control assembly is: 72311AL32A.
REMINDER: Always order the most up-to-date replacement part based on the specific VIN being
repaired.
SERVICE BULLETIN
ATTENTION:
GENERAL MANAGER q
PARTS MANAGER q
CLAIMS PERSONNEL q
SERVICE MANAGER q
IMPORTANT – All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
©2019 Subaru of America, Inc. All rights reserved.
Bulletin Number: 10-91-19; Date: 06/25/19 Page 2 of 2
The new part has a rib added along with additional non-woven tape to provide the necessary
clearance as shown in the new / old comparison illustrations provided below.
NEW OLD
Ribs Added Non-Woven Tape
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
The service procedure for removing and installing the heater control assembly remains unchanged.
Always refer to the applicable Service Manual and review the full requirements of the repair being
performed. The Service Manual procedures contain information critical to performing an effective
repair the first time and every time.
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru
Added Security Classic or Gold plan, this repair may be submitted using the following claim
information:
Labor Description Labor
Operation #
Labor
Time
Fail
Code
HEATER CONTROL PANEL REPLACEMENT FOR PEELING CONDITION A014-873 0.4 YFV-20
IMPORTANT REMINDERS:
• SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.
• Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
• Always refer to STIS for the latest service information before performing any repairs.
NUMBER: 10-91-19
DATE: 06/25/19
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