TIPS0719 – 2019 July TechTIPS Newsletter – Subaru

SEOCONTENT-START

Subaru Service and Technical Support Line Newsletter
July 2019
01 QMR OF THE MONTH
We are pleased to announce this month’s Winner of QMR of the Month:
Jacob Boyd from
Farrish Subaru in Fairfax, VA.
Our winning QMR for this month outlined an extremely complex
diagnosis which led to the repair of a 2019 Outback 2.5i with a repeat
concern of intermittent trouble with the remote keyless entry system
operation. In addition, the lock / unlock switches on the doors would
also not operate at times. Jacob’s initial observation after verifying
the condition described the combination meter display only showing
the driver’s door ajar, regardless of which other doors were open.
He proceeded to dig into the related wiring diagrams and accessed
another like vehicle to use for comparison testing. Jacob’s report
described an exceptional number of wiring checks. Each test
included specific connector and pin location information along with
concise results for each documented in his report. Similar results
were provided from his “test vehicle” for comparison as needed.
Jacob’s persistence paid off as his testing eventually led to a faulty
BIU which had an intermittent internal open circuit. Isolating this root
cause was no easy task. Jacob’s QMR was accompanied by an
extensive collection of videos documenting the condition occurring,
his extensive testing and the eventual result.
In appreciation for going the extra mile and sharing his experience
with us, Jacob will receive the following from his Field Service
Engineer:
A $500.00 Snap-On gift card.
©2019 Subaru of America, Inc. All rights reserved.
SUBARU TECHLINE HOLIDAYS
& HOURS OF OPERATION
Labor Day: (Closed)
Monday, September 2, 2019
Thanksgiving: (Closed)
Thursday, November 28, 2019
Day After Thanksgiving
Friday, November 29, 2019
Mon. – Thurs. 8:30AM – 7:30PM EST
Friday 10:30AM – 5:00PM EST
Saturday 9:00AM – 3:00PM EST
CONTINUED ON THE NEXT PAGE
home
ARTICLES CONTAINED
IN THIS ISSUE
CODE ARTICLE………………………….PAGE
(00) STIS New Releases……………….. 6-7
(01) QMR of the Month…………………… 1
(01) QMR of the Month Award
Presentations ……………………….. 2
(01) G Type, H Type, and I Type Immobilizer
Registration…………………………. 3
(01) IMPORTANT Battery Sensor
Procedures- 2019MY Crosstrek Plug-In
Hybrid (PHEV) Model……………….. 3
Tech Tips Greatest Tips
(07) Melting Plastic Parts……………….. 4
(14) False Error Message Displayed when
Scanning 2019MY Impreza Sedan with
SSM4…………………………………. 5
(15) Harman Audio Unit Phonebook Contact
Limits………………………………… 5
(15) 2015 To Current WRX/STI Popping
Sound After Installing Accessory
Subwoofer……………………………. 6
The Subaru TechTIPS newsletter is intended for use by professional Technicians ONLY. Articles are
written to inform those Technicians of conditions that may occur in some vehicles, or to provide
information that could assist in the proper servicing of the vehicle. Properly trained Technicians
have the equipment, tools, safety instructions, and know-how to do the job correctly and safely.
If a condition is described, DO NOT assume that your vehicle has or will have that condition.
Impreza, Legacy, Justy, Loyale, Outback, Forester, Subaru SVX, WRX, WRX STI, Baja, Tribeca,
BRZ, XV Crosstrek, Ascent, Crosstrek Hybrid and “Quality Driven” are Registered Trademarks.
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is
friendly to our environment and in accordance
with all local, state and federal laws and
regulations.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS
COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
SUBARU OF AMERICA, INC. IS
ISO 14001 COMPLIANT
Click on a title below to jump to the article.
Click the date located in the footer to return to page 1.
July 2019 TechTIPS Page 1 of 8
01 QMR OF THE MONTH (CONTINUED)
The other Regional winners selected from QMRs submitted during April 2019 were:
• Kjell McDaniel from McCurley Integrity Subaru in Pasco, WA
• Oscar Perla from Mid-Hudson Subaru in Wappinger’s Falls, NY
• Craig Kibbe from Suburban Subaru in Vernon, CT
• Seth Bamford from C&S Subaru in Waterloo, IA
Any Subaru Technician can participate in the QMR of the Month program. See the February 2013 and
January 2016 issues of Tech TIPS for full details. You just might see your name and photo in a future issue
of Tech TIPS!
01 QMR OF THE MONTH AWARD PRESENTATIONS
As part of our “enhanced” QMR of the
Month recognition program, we will be
including a photo (whenever available)
of the recipient’s award presentation in
TIPS. The winner selected from QMR
of the Month submissions received
during May 2019 was Jacob Boyd,
a Technician from Farrish Subaru in
Fairfax, VA.
Jacob is shown being presented
with his $500.00 Snap-On Gift Card
by SOA District Parts and Service
Manager, Beth Kuhn. Shop Foreman
Pete Silan is to Jacob’s right and
Service Director Mike Graziano is
shown to Beth’s left. Congratulations
and THANK YOU to our May 2019
QMR of the Month Award recipient!
CONTINUED ON THE NEXT PAGE
July 2019 TechTIPS Page 2 of 8
01 G TYPE, H TYPE, AND I TYPE IMMOBILIZER REGISTRATION
The new 2020MY Legacy and Outback are equipped with three new types of Immobilizer system.
These new systems will be labeled G Type, H Type, and I Type. Please be aware, these systems require
SSM connection to SBR servers to gain access. Server access requires an authentication key. The
authentication key is not yet available but will be included in a future immobilizer Technical Service
Bulletin. This TSB will be updated every six months with current authentication keys.
IMPORTANT BATTERY SENSOR PROCEDURES- 2019MY CROSSTREK PLUG-IN HYBRID (PHEV)
01 MODEL
The new 2019MY Crosstrek PHEV is equipped with a new-style battery sensor connecting the negative
(-) battery cable to the negative battery post. In the past, the recommended procedure has been to
disconnect the negative cable from the battery sensor leaving the sensor attached to the battery post.
This new-style sensor requires the negative cable to stay attached and the cable / sensor “assembly” be
removed from the battery post as shown below.
Leave Attached
Disconnect Here
Torque Spec: 6Nm
(4.4 ft. lbs. / 53 inch-pounds)
VERY CRITICAL: Never over-tighten the 10mm hex nut at the battery terminal connection beyond the
torque specification of 6 Nm (4.4 ft. lbs. / 53 inch-pounds).
CONTINUED ON THE NEXT PAGE
July 2019 TechTIPS Page 3 of 8
This series features TechTIPS articles frequently referred to by Techline. This month’s feature is for
melting plastic from May 2013
01 MELTING PLASTIC PARTS
Have you had a customer come into your dealership and report they
have plastic parts on their car that look like they are melting? The
customer may be correct but this kind of damage, is not a defect
with their car’s plastic exterior parts. During the warmer months,
the sun’s ultraviolet rays are stronger than at other times. If their
vehicle is parked near a house or building which utilizes “Low-E”
glass windows, sunlight reflection from this type of glass can actually
direct enough heat to damage plastic parts. “Low-E” energy-saving
glass has widespread uses, from office buildings to residential
windows. Basically, it reflects the sun’s UV rays in the summer
and helps retain heat inside during the colder months. Here’s an
illustration of how Low-E glass works.
Under the right conditions, the heat from this concentrated sunlight reflection as shown on the left can
reach up to near 180 degrees. That kind of concentrated temperature is more than hot enough to damage
residential vinyl siding and in some cases, plastic car parts.
The photo to the right shows an example of a sunlightdamaged
Subaru door mirror.
With springtime already here and summer on the way,
you may experience these kinds of customer concerns at
any time. Keep in mind that damage caused by this kind
of sunlight reflection is not a defect, and therefore it is not
a matter for warranty.
CONTINUED ON THE NEXT PAGE
July 2019 TechTIPS Page 4 of 8
14 FALSE ERROR MESSAGE DISPLAYED WHEN SCANNING 2019MY IMPREZA SEDAN WITH SSM4
When attempting to identify the 2019MY Impreza sedan with SSM4, the following error message is
displayed. This will not affect the SSM functionality, simply click “OK” to proceed.
2019MY Impreza Sedan is the only known vehicle that will display this message in error. This concern
will be corrected with the October 2019 SSM software update. To identify which version is installed simply
check the date on the SSM boot window. The photo below shows SSM version from April 2019.
15 HARMAN AUDIO UNIT PHONEBOOK CONTACT LIMITS
Cellular phones today have the capacity to store much more information for each contact than ever
before. Each contact may carry an image, email address, home address, company information, multiple
phone numbers, etc. This means each contact file can vary in size. When a phonebook is only partially
downloaded to a Harman audio unit, it is possible the memory for contacts may be at capacity. Harman
audio units can store around 2,000 individual contacts. This number can be exceeded if each contact
has a small file size, similarly if the file sizes are large the unit will hold less than 2,000 contacts.
CONTINUED ON THE NEXT PAGE
July 2019 TechTIPS Page 5 of 8
15 2015 TO CURRENT WRX/STI POPPING SOUND AFTER INSTALLING ACCESSORY SUBWOOFER
After installing the accessory subwoofer kit H630SFJ301 a popping sound from the speakers may be
heard when the head unit powers on. The sound is particularly noticeable when the ignition is turned
on, but the engine is not started. This popping sound is a normal characteristic of the audio system and
no attempt to repair it should be made.
00 STIS NEW RELEASES
ITEM
CODE
ITEM TYPE TITLE
CREATED
DATE
WUI-94R Subaru Product/Campaign Bulletin STOP SALE: Propeller Shaft 18-Jul-19
57734AN11A Accessory Installation Guide 2020MY Outback Rear Bumper Und… 18-Jul-19
57734AN00A Accessory Installation Guide 2020MY Outback Front Bumper Un… 18-Jul-19
WTV-81R Subaru Product/Campaign Bulletin Electronic Parking Brake (EPB)… 17-Jul-19
WUH-93R Subaru Product/Campaign Bulletin Front Duct Panel Spot Weld 17-Jul-19
06-65-18R Technical Service Bulletin “Clicking” or “Ticking” Sound … 16-Jul-19
10-93-19 Technical Service Bulletin A/C System Pressure Sensor Des… 15-Jul-19
18-197-19 Service Manual Correction Service Manual Corrections 15-Jul-19
10-92-19 Technical Service Bulletin A/C System Inoperative 15-Jul-19
13-102-19 Technical Service Bulletin 2020MY Paint Coding Informatio… 12-Jul-19
07-152-19R Technical Service Bulletin Power Window Switch Changes 12-Jul-19
06-68-19R Technical Service Bulletin Proper Grease Application duri… 11-Jul-19
MSA5B2010A Owner Manual 2020 STARLINK Quick Guide 11-Jul-19
MSA5B2000A Owner Manual 2020 Ascent Quick Guide 11-Jul-19
MSA5B2014A Owner Manual 2020 EyeSight Quick Guide 11-Jul-19
L101SAN000 Accessory Installation Guide 2020 OUTBACK TRAILER HITCH 11-Jul-19
L101SAN000 Accessory Installation Guide 2020 OUTBACK TRAILER HITCH 11-Jul-19
L101SXC003 Accessory Installation Guide 2019 ASCENT TRAILER HITCH… 11-Jul-19
L101SXC003 Accessory Installation Guide ASCENT TRAILER HITCH 11-Jul-19
WTZ-85R Subaru Product/Campaign Bulletin Harman Kardon Head Unit FMVSS … 11-Jul-19
10-90-19R Technical Service Bulletin Seat Heater Switches Sticking,… 10-Jul-19
07-155-19R Technical Service Bulletin Power Rear Gate (PRG) Control … 9-Jul-19
16-121-19R Technical Service Bulletin “Tapping” -Type Sound Coming f… 9-Jul-19
15-243-19 Technical Service Bulletin Multi-Function Display (MFD) C… 8-Jul-19
F001SAN010 Accessory Installation Guide 2020 Legacy Side Window Deflec… 1-Jul-19
F001SAN010 Accessory Installation Guide 2020 Legacy Side Window Deflec… 1-Jul-19
F001SAN000 Accessory Installation Guide 2020 Outback Side Window Defle… 1-Jul-19
F001SAN000 Accessory Installation Guide 2020 Outback Side Window Defle… 1-Jul-19
MSA5M2024A Owner Manual 2020 Ascent SUBARU STARLINK… 1-Jul-19
All revised publications are highlighted in yellow. CONTINUED ON THE NEXT PAGE
July 2019 TechTIPS Page 6 of 8
ITEM
CODE
ITEM TYPE TITLE
CREATED
DATE
MSA5M2026A Owner Manual 2020 Ascent EyeSight Owner’s M… 1-Jul-19
MSA5M2000A Owner Manual 2020 Ascent Owner’s Manual 1-Jul-19
TIPS0619-SE TechTIPS NewsLetter QMR of the Month Trip Special … 28-Jun-19
F541SAN000 Accessory Installation Guide 2020 Outback and Legacy Moonro… 27-Jun-19
WUA-86R Subaru Product/Campaign Bulletin Harman Kardon Head Unit Reprog… 27-Jun-19
02-163-16R Technical Service Bulletin Inspection and Repair Procedur… 27-Jun-19
15-211-17R Technical Service Bulletin Reprogramming File Availabilit… 26-Jun-19
B321SFL020 Accessory Installation Guide BLACK LUG NUTS & WHEEL… 26-Jun-19
J1010FL310 Accessory Installation Guide 2020 Impreza Sport Grille 25-Jun-19
14-22-16R Technical Service Bulletin Special Service Tool Cross Ref… 25-Jun-19
10-91-19 Technical Service Bulletin Heater (HVAC) Control Assembly… 25-Jun-19
J1010SJ200 Accessory Installation Guide 2020 Forester Sport Grille 24-Jun-19
E2410FL010 Accessory Installation Guide 2020 Impreza STI Front Under S… 24-Jun-19
J201SFL002 Accessory Installation Guide PORT INSTALLATION: 2020MY… 20-Jun-19
SUTTIPSLOC TechTIPS NewsLetter TechTIPS Article Locator Index… 20-Jun-19
All revised publications are highlighted in yellow. CONTINUED ON THE NEXT PAGE
00 STIS NEW RELEASES (CONTINUED)
July 2019 TechTIPS Page 7 of 8
*** NOW YOU CAN E-MAIL YOUR TECHTIPS INPUT AND SUGGESTIONS TO: TECH@SUBARU.COM ***
SUBARU TECHLINE Monday – Thursday 8:30 am to 7:30 pm
Hours of Operation Friday 10:30 am to 5 pm and Saturday 9 am to 3 pm
This is your chance to offer suggestions for use in future issues of TechTIPS! Make sure
that if you e-mail us, you place in the subject line of your e-mail “For TechTIPS Newsletter”.
Thank you!
MODEL:
YEAR:
VIN:
Description of situation encountered:
Your suggestion for repair procedure, product improvements, etc.:
Please attach separate sheets, if necessary. You may also want to include Service Manual
diagrams or references, or your own drawings to assist in describing your suggestion. All
information submitted becomes the property of Subaru of America, Inc. Permission is granted to
Subaru of America, Inc. to print your name and suggestions in TechTIPS and other Subaru of
America, Inc. publications. Mail items to: PO Box 9103; Camden, NJ 08101-9877.
Your Name:
Signature:
Dealer’s Name:
City:
Date:
Dealer Code:
July 2019 TechTIPS Page 8 of 8

SEOCONTENT-END