WQQ-52 – Application of Anti-Corrosion Material to the Four-Way (2-2 way) Joint Connector of the Brake Line System – 2008-2014 Subaru

December 31, 2014 NHTSA CAMPAIGN NUMBER: 14V830000

Brake Line Corrosion at Four-Way Connector

Brake fluid may leak due to the brake line corrosion and may result in longer distances being required to slow or stop the vehicle, increasing the risk of a crash.

 

NHTSA Campaign Number: 14V830

Manufacturer SubarueBay logo of America, Inc.

Components SERVICE BRAKES, HYDRAULIC

Potential Number of Units Affected 200,064

 

Summary

SubarueBay logo of America, Inc. (SubarueBay logo) is recalling certain model year 2008-2011 Impreza, 2008-2014 WRXeBay logo and STIeBay logo, and 2009-2013 Forester vehicles, currently, or formerly, registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia that were remedied under recall 14V-311 prior to December 23, 2014. The brake lines may experience brake line corrosion due to salt water splashing on the brake lines through a gap in the fuel tank protector.

 

Remedy

SubarueBay logo will notify owners, and dealers will apply an anti-corrosion wax to the four-way joint connector area of the brake line system, free of charge. The recall began on January 27, 2015. Owners may contact SubarueBay logo customer service at 1-800-782-2783. SubarueBay logo’s number for this recall is WQQ-52. Notes: This recall is specific to affected Forester, Impreza, WRXeBay logo, and STIeBay logo customers who had their car remedied under NHTSA recall no. 14V-311 prior to December 23, 2014. SubarueBay logo has determined that this remedy was inadequate due to incomplete repair instructions provided to dealers. Affected Forester, Impreza, WRXeBay logo, and STIeBay logo vehicles that were not repaired under NHTSA recall no. 14V-311 prior to December 23, 2014 will continue to be processed under NHTSA recall no. 14V-311. Affected vehicles not currently, or formerly, registered in the salt belt states identified in this recall are eligible for repair, at no cost to the customer, upon request.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Subaru has a Recall

 


NUMBER: WQQ-52R
DATE: January 2015
REVISED: July 2017
NHTSA ID: 14V-830

APPLICABILITY:2009-2013 SubarueBay logo Forester
2008-2011 SubarueBay logo Impreza, WRXeBay logo, and STIeBay logo
2012-2014 SubarueBay logo WRXeBay logo and STIeBay logo
SUBJECT:Application of Anti-Corrosion Material to the Four-Way (2-2 way) Joint Connector of the Brake Line System

 

This recall is being issued as a result of incomplete repair instructions provided in the Impreza and Forester repair procedure for the WQK-47 Brake Line Corrosion recall.

 

Due to incomplete repair instructions previously provided in the WQK-47 recall bulletin, the WQQ-52 recall will involve applying additional anti-corrosion material to the four-way (2-2 way) joint connector area of the brake line system on Forester, Impreza, WRXeBay logo, and STIeBay logo vehicles previously repaired under the WQK-47 (14V-311) brake line corrosion recall prior to the December 23, 2014 WQK-47 recall bulletin revision.

SubarueBay logo of America, Inc. (SOA) previously determined that a defect, which relates to motor vehicle safety, exists on certain 2009-2013 SubarueBay logo Forester vehicles, 2008-2011 SubarueBay logo Impreza, WRXeBay logo, and STIeBay logo vehicles, and 2012-2014 SubarueBay logo WRXeBay logo and STIeBay logo vehicles currently or formerly registered in at least one of the โ€œsalt-beltโ€ states or the District of Columbia listed below.

ConnecticutMaineNew HampshireVermont
DelawareMarylandNew JerseyWest Virginia
District of ColumbiaMassachusettsNew YorkWisconsin
IllinoisMichiganOhio
IndianaMinnesotaPennsylvania
IowaMissouriRhode Island

 

These vehicles may have been manufactured with brake lines that could, over time, corrode in the area of the four-way (2-2 way) joint connector or in the areas where there are no resin covers installed if exposed to salt, such as salt used to treat roads in the winter time.  Excessive corrosion could eventually cause perforation of a brake line(s) resulting in a brake fluid leak.

Should a brake line corrode to the point of developing a perforation, brake fluid will leak from the line(s) causing the related circuit to eventually lose effectiveness.  In this situation, there would be an increase in the amount of brake pedal travel distance and foot pressure required to slow or stop the vehicle.  This might cause the driver to misjudge the amount of brake pedal travel required to achieve the desired stopping distance, increasing the risk of a crash.

 

AFFECTED VEHICLES

Potentially affected vehicles are identified in the VIN range charts below.  Not all vehicles within the VIN ranges are affected.  Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com.

The affected vehicles include certain: 2009-2013 SubarueBay logo Forester vehicles; 2008-2011 SubarueBay logo Impreza, WRXeBay logo, and STIeBay logo vehicles; and 2012-2014 SubarueBay logo WRXeBay logo and STIeBay logo vehicles repaired prior to December 23, 2014 under the WQK-47 (14V-311) brake line corrosion recall.

Please note:

Impreza, WRXeBay logo, STIeBay logo, and Forester vehicles affected by the WQK-47 recall which were not repaired prior to the December 23, 2014 bulletin revision must be repaired under the WQK-47 recall following the complete repair instructions in the revised WQK-47 bulletin.

MODELMYCARLINE(S)START VIN
(last 8 digits)
END VIN
(last 8 digits)
Forester2009Forester9*7000019*797855
2010ForesterA*700001A*918317
2011ForesterB*700001B*783898
2012ForesterC*400002C*470750
2013ForesterD*400001D*446782
Impreza20084 -Door (except STIeBay logo)8*5000018*530288
20085 -Door (except STIeBay logo)8*8000018*838495
20085 -Door (STIeBay logo)8L8096738L837138
20094 -Door (except STIeBay logo)9*5003999*522884
20095 -Door (except STIeBay logo)9*8000019*828092
20095 -Door (STIeBay logo)9L8000209L828023
20104 -Door (except STIeBay logo)A*500001A*517646
20105 -Door (except STIeBay logo)A*800003A*828797
20105 -Door (STIeBay logo)AL800010AL826680
20114 -Door (except WRXeBay logo and STIeBay logo)B*500001B*523841
20115 -Door (except WRXeBay logo and STIeBay logo)B*800001B*832332
20114 -Door (WRXeBay logo and STIeBay logo)B*500742B*525817
20115 -Door (WRXeBay logo and STIeBay logo)B*801433B*833719
20124 -Door (WRXeBay logo and STIeBay logo)C*002099C*031281
20125 -Door (WRXeBay logo and STIeBay logo)C*200094C*246471
20134 -Door (WRXeBay logo and STIeBay logo)D*002007D*035278
20135 -Door (WRXeBay logo and STIeBay logo)D*200100D*895579
20144 -Door (WRXeBay logo and STIeBay logo)E*002001E*016827
20145 -Door (WRXeBay logo and STIeBay logo)E*200001E*270263

*Various characters may occupy this position of the VIN.

 

OWNER NOTIFICATION

A copy of the Owner Notification Letter is included at the end of this bulletin.

  • Owner notification will begin on or about January 26, 2015.
  • Notification letters will be sent to owners of vehicles showing a WQK-47 repairย completion date prior to the December 23, 2014 bulletin revision.
  • Notification letters will be mailed in April, 2015 for additional affected vehicles identified by claims submitted throughout the 90-day claim submission period.

 

RETAILER AFFECTED VIN LISTS

Each SubarueBay logo retailer will receive an affected VIN list from their Zone office around the time initial owner notification begins. Vehicles will be assigned to retailers in the affected VIN list as follows:

  • Original vehicle owners are assigned to the original selling retailer when their current address is within a 100 mile radius of that retailer.
  • If the original selling retailer is inactive, the VIN has been assigned to the nearest active retailer.
  • For any new owners or when original owners live more than 100 miles from the original selling retailer, the VIN has been assigned to the nearest active retailer.

Important:  Retailer affected VIN lists include owner name and address information for vehicles affected by this recall.  This information will enable retailers to follow-up with owners of potentially affected vehicles.  The lists contain ownersโ€™ names and addresses obtained from State Motor Vehicle Registration Records.  The use of such motor vehicle registration data for any other purpose is unlawful.  Accordingly, retailers are required to limit the use of these lists for the purpose of completion of this safety recall.

 

SUBARUeBay logo RETAILER PROGRAM RESPONSIBILITY

SubarueBay logo retailers are to promptly perform the applicable service procedures defined in this bulletin to correct all affected vehicles in their inventory (new, used, demo & SSLP).  Additionally, whenever a vehicle subject to this recall is taken into the retailerโ€™s new or used inventory or into the retailer for service, necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle.

New, used, demo or SSLP (SubarueBay logo Service Loaner Program) vehicles listed in a recall/ campaign that are in the retailerโ€™s stock must be:

  • Immediately identified.
  • Tagged or otherwise marked to prevent their delivery or use prior to inspection and/or repair.
  • Repaired in accordance with the repair procedures outlined in this Product Campaign Bulletin.

Please be advised that it is a violation of Federal law for a retailer to deliver a new motor vehicle covered by a recall under a sale or lease until the defect is remedied. Therefore, any authorized SubarueBay logo retailer failing to perform the applicable service procedures as defined in this bulletin to correct all affected vehicles in their inventory (new, used, demo & SSLP) prior to the vehicle being placed in service may be subject to civil penalties of up to $7,000 per violation (i.e., for each vehicle), as provided in 49 CFR ยง578.6 and will also be in breach of the SubarueBay logo Dealer Agreement.

 

SPECIAL TOOLS INFORMATION

All SubarueBay logo retailers previously received one spray gun and one nozzle at no charge to perform the WQK-47 recall repairs.  The same spray gun equipment will be used for the WQQ-52 repairs. Additional spray guns and nozzles will be available on a limited basis therefore they will be on hold in the SOA Parts system.  Please contact the Parts Information Coordinators at (1-866-SUBARU2) 1-866-782-2782 for additional information.

PART NUMBERDESCRIPTION
SOA635134WQK-47 Spray Gun (does not include nozzle)
SOA635135WQK-47 Nozzle

 

PARTS INFORMATION

Nox-Rust 712AM Rust-proofing Material:

The Nox-Rust 712 AM rust-proofing material is available through the โ€œGenuine SubarueBay logo Automotive Chemicalโ€ program. This material comes in one liter bottles, packed in a case of 10 bottles.  Each one liter bottle contains enough material to perform 27 WQQ-52 recall repairs.

Exposure Controls for use of Nox-Rust 712AM:  The Material Safety Data Sheet (MSDS) which provides storage and handling procedures for this product is included at the end of this bulletin.

For parts ordering purposes, retailers should use the part number listed below.  Each case contains 10 bottles.  The part number listed below is for one bottle, however retailers must order in case quantities of 10.

ORDERING PART NUMBERAPPLICABILITYDESCRIPTIONCASE/ ORDER QUANTITY
SOA868V9390All modelsNox-Rust 712AM
(one liter bottle)
(Enough material to cover 27 WQQ-52 repairs)
10

 

For claim reimbursement purposes, retailers should use the part number listed below which represents rust proofing materials sufficient for one vehicle application.

CLAIM
PART NUMBER
APPLICABILITYDESCRIPTIONCLAIM QUANTITY
SOA635137All modelsNox-Rust 712AM Rust-proofing material โ€“ one repair (for claim purposes only)1

 

SERVICE PROCEDURE

This Campaign involves a cleaning, inspecting and testing of the brake pipes where they connect to the four-way (2-2way) joint connector.  Corrosion may develop in areas of these brake pipes not protected by a resin cover and eventually perforate them causing brake fluid seepage.  If seepage is verified during the inspection procedures, the affected brake pipes must be replaced. If no seepage is verified, application of a protective rustproofing wax material to these specific sections of the brake pipes will be required to complete this Campaign.  The inspection and rustproofing procedures are all performed through the inspection cover opening on the right-hand (passenger side) of the plastic fuel tank cover.  The following illustrations provide an overview of the affected areas.

 

Assembling of Spray Gun:

IMPORTANT:  Be careful not to damage or deform the nozzle tip.

Installation of an in-line air pressure regulator is highlyc recommended to ensure air pressures do not exceed the maximum use pressure as stated by the spray gun manufacturer (71 PSI MAXIMUM)

Spray Gun

 

Adjusting of Spray Gun:

A: Zero-point Setting of Discharge Knob and Air Needle

Spray Gun

B: Adjustment of Wax Amount and Air Volume

Spray Gun

 

WQQ-52 SERVICE PROCEDURE FLOW CHART

WQQ-52 SERVICE PROCEDURE FLOW CHART

[Step 1] BRAKE FLUID LEAKAGE INSPECTON 1: VISUAL CHECK

(1) Preparation:

(1-1) Raise the vehicle on a lift.

(1-2) Open inspection hole door on fuel tank cover (Photo 1). located on the right-hand side of the vehicle.

2-2 Way Connector

 

(2) Locate affected Brake Pipes

(2-1) Confirm the location of Brake Pipe Portion E at 2-2 Way Connector (Photo 2).

2-2 Way Connector

 

IMPORTANT:  Even if the 2-2 Way Connector appears to have been previously rustproofed, the balance of this recall procedure must still be completed in its entirety.

NOTE: Removal of the plastic fuel tank protector is not required to perform this recall procedure. The protector was removed to provide a better photographic representation of the areas involved.

(3) Mud and Dust Removal:

IMPORTANT:  If the brake pipe area is wet due to rain or  snow, blow dry with compressed air prior to starting the process.

(3-1) Use a tooth brush (plastic bristle) and compressed air to carefully remove dust and dirt (Photo 3).

2-2 Way Connector

 

IMPORTANT: NEVER use a metal / wire brush!

(4) Visual Check:

(4-1) Check for fluid leakage from Brake Pipe Portion E from the areas indicated (Photo 4).

2-2 Way Connector

 

(5) Determination of Required Repairs:

(5-1) If no brake fluid leakage is verified: Proceed to [Step 2] BRAKE FLUID LEAKAGE INSPECTION #2 WITH BRAKE PEDAL DEPRESSED.

(5-2)  If brake fluid leakage is verified: Proceed to [Step 4] BRAKE PIPING REPLACEMENT.

IMPORTANT: The decision to replace brake piping should strictly be made ONLY when brake fluid leakage is verified. Replacement of brake piping due to other reasons including surface rust are not a matter for warranty. Questions related to any out of warranty concerns should be directed to your DPSM.

[Step 2]  BRAKE FLUID LEAKAGE INSPECTION #2 WITH BRAKE PEDAL DEPRESSED

(1) Preparation:

(1-1) Lower the vehicle.

(2) Depressing Brake Pedal Procedure:

(2-1)Start the engine and allow it to idle.

(2-2) Measure dimension โ€œL2โ€ (foot off pedal) as shown in Drawing 2.

Depressing Brake Pedal Procedure

 

(2-3) Depress the brake pedal until the dimension from steering wheel to brake pedal  โ€œL1โ€ becomes 110mm greater than dimension โ€œL2โ€.

(2-4) Hold the brake pedal in that position for about 3 seconds.

(2-5) Shut off the engine.

(2-6) Raise the vehicle.

(3) Visual Check:

(3-1) Check for fluid leakage from Brake Pipe Portion E from the areas indicated (Photo 5).

2-2 Way Connector

 

(4) Determination of Required Repairs:

(4-1) If no brake fluid leakage is verified, Proceed to [Step 3] APPLICATION of RUST-PROOFING.

(4-2)  If brake fluid leakage is verified: Proceed to [Step 4] BRAKE PIPING REPLACEMENT.

IMPORTANT: The decision to replace brake piping should be made ONLY when brake fluid leakage is verified. Replacement of brake piping due to other reasons including surface rust is not a matter for warranty. Questions related to any out of warranty concerns should be directed to your DPSM.

[Step 3]  APPLICATION OF RUST-PROOFING

IMPORTANT:

(1) Preparation:

REMINDER: Never exceed 71 PSI air pressure to the spray gun.

Spray Gun

 

(1-1) Assemble the spray gun and nozzle according to the spray gun assembly and adjusting instructions outlined above.

(1-2) Set zero-point of discharge knob and air needle of spray gun.

(1-3) Fill the tank with anti-rust wax.

(1-4) Adjust wax amount and air volume by setting the discharge knob, air needle, and compressor air pressure of spray gun.

(1-5) Test-spray wax to confirm gun operates as intended.

IMPORTANT: Application of wax should always be at room temperature as wax will not be spread effectively in cold temperatures.

(2) Application of Anti-Rust Wax:

Spray the anti-rust wax material onto each area as described using the suggested spraying time and amount listed:  Spraying time: 3 seconds or more on each area.

(2-1) Spraying Brake Pipe Portion E:

(2-1-1) Open the inspection hole door in the fuel tank cover and insert the nozzle. (Photo 6)

inspection hole door in the fuel tank cover

 

(2-1-2) Insert the nozzle over the left-lower pipe of the 2-2 Way Connector. Remove the nozzle while spraying for 3 seconds  or more.  (Photo 7)

2-2 Way Connector

(2-1-3) Insert the nozzle over the left-upper pipe of the 2-2 Way Connector. Remove the nozzle while spraying for 3 seconds or more. (Photo 8)

2-2 Way Connector

 

(2-1-4) Insert the nozzle over the right-upper pipe of the 2-2 Way Connector. Remove the nozzle while spraying for 3 seconds or more.  (Photo 9)

2-2 Way Connector

 

(2-1-5) Insert the nozzle over the right-lower pipe of the 2-2 Way Connector. Remove the nozzle while spraying for 3 seconds or more.  (Photo 10)

2-2 Way Connector

 

IMPORTANT:

  • Spray until the sprayed wax material drips. (Photo 11)
  • To insure the proper amount of wax is applied, follow the steps listed above closely.
2-2 Way Connector

 

(3) Close inspection hole door and lower the vehicle.

[Step 4]  BRAKE PIPING REPLACEMENT (ONLY after confirming fluid leakage) Replace applicable PIPE ASSY CTR BK, and / or PIPE ASSY R with new parts using the applicable part numbers listed in the Parts catalog and following the procedure outlined in the applicable Service Manual.  The 2-2 Way Connector can be resued.

IMPORTANT: After installation of any replacement brake piping is complete, the antirust wax material must be applied to any new components to complete the repair. Follow the procedures listed in Campaign WQK-47R, pgs. 25-28 for application of anti-rust wax material to any new brake piping.

 

RECALL IDENTIFICATION LABEL

Type or print the necessary information on a Service Program identification label.  The completed label should be attached to the vehicleโ€™s upper radiator support.

 


OWNER NOTIFICATION LETTER (FORESTER, IMPREZA, WRXeBay logo AND STIeBay logo)

IMPORTANT SAFETY RECALL

This notice applies to the VIN identified in the address section printed below.

 

SubarueBay logo Recall Campaign WQQ-52
NHTSA Recall No. 14V-830
January 2015

 

Dear SubarueBay logo Owner:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

SUBARUeBay logo OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in some 2009-2013 SubarueBay logo Forester models, some 2008-2011 model year SubarueBay logo Impreza, WRXeBay logo, and STIeBay logo vehicles, and in some 2012-2014 model year SubarueBay logo Impreza WRXeBay logo and STIeBay logo vehicles currently or formerly registered in at least one of the following states and the District of Columbia.

ConnecticutMaineNew HampshireVermont
DelawareMarylandNew JerseyWest Virginia
District of ColumbiaMassachusettsNew YorkWisconsin
IllinoisMichiganOhio
IndianaMinnesotaPennsylvania
IowaMissouriRhode Island

 

IMPORTANT

In July, 2014 you were notified of a recall related to your vehicleโ€™s brake lines (NHTSA Recall Number 14V-311).

Our records indicate that you already had that recall repair performed. However, due to incomplete repair instructions provided to our retailers (dealers), your vehicle may not have been treated with the proper amount of anti-corrosion material.

Additional anti-corrosion material needs to be applied to ensure your vehicle is treated as intended.

We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible to have this repair performed.

 

DESCRIPTION OF THE SAFETY DEFECT

SubarueBay logo has determined that your vehicle may have been manufactured with brake lines that could, over time, corrode if exposed to salt, such as salt used to treat roads in the winter time.

Depending on driving conditions, salt water could splash on the brake lines through a gap in the fuel tank protector, resulting in excessive corrosion of the lines. Excessive corrosion could eventually cause perforation of a brake line(s) resulting in a brake fluid leak.

 

DESCRIPTION OF THE SAFETY HAZARD

Your vehicle has a dual circuit braking system. Each circuit works independently and diagonally across the vehicle. If one circuit of the brake system fails, the other half of the system still works. Should a brake line corrode to the point of developing a perforation, brake fluid will leak from the line(s) causing the related circuit to eventually lose effectiveness. In this situation, there would be an increase in the amount of brake pedal travel distance and foot pressure required to slow or stop the vehicle. This might cause the driver to misjudge the amount of brake pedal travel required to achieve the desired stopping distance, increasing the risk of a crash.

 

REPAIR

SubarueBay logo will inspect and test the current condition of the four-way connector area of your vehicleโ€™s brake lines. If it is found to be acceptable, anti-corrosion material will be applied to that area as a preventative measure. If it is found to be unacceptable, the brake lines will be replaced and anti-corrosion material will be applied to the new lines. These repairs will be performed at no cost to you.

 

WHAT YOU SHOULD DO

You should contact your SubarueBay logo retailer (dealer) immediately for an appointment to have this repair performed.

There are several important precautions you should take until this repair has been performed:

  • If you experience the condition described above while braking, continue to apply steady pressure on the brake pedal until the vehicle comes to a stop. Immediately contact your SubarueBay logo retailer for assistance.
  • If you notice fluid leaking from the vehicle, do not operate the vehicle. Immediately contact your SubarueBay logo retailer for assistance.
  • If the brake system warning light remains illuminated on the instrument panel with the parking brake fully released, do not operate the vehicle. Immediately contact your SubarueBay logo retailer for assistance.
  • Always maintain a safe distance from other vehicles while driving. The normally recommended minimum distance is one car length of space for every 10 mph of speed.
  • As a precautionary measure, it is highly recommended that you use extra care while operating the vehicleย in confined areas such as parking lots and while parking your vehicle in a garage, car port or other structure.

 

HOW LONG WILL THE REPAIR TAKE?

The time to inspect the brake lines and apply anti-corrosion material is approximately 12 minutes. If it is determined that the brake lines require replacement, the total estimated repair time is 6 hours. However, it may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment to allow your SubarueBay logo retailer flexibility in scheduling. Please present this letter to your SubarueBay logo retailer at the time this repair procedure is performed.

 

IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR

If you have already paid for repairs associated with this condition, you may be eligible for reimbursement. Reimbursement consideration will be based on the amount an authorized SubarueBay logo retailer in your area would charge for the same repair.

Please send the original service repair order, which has the name of the repair facility, date of repair, mileage at the time of repair, complete 17-digit vehicle identification number (VIN), and your name, with correct mailing address and telephone number to the address listed below.

SubarueBay logo of America, Inc.
Customer-Retailer Services Department, Attention: WQQ-52 Recall
P.O. Box 6000, Cherry Hill, NJ 08034-6000

Please send original receipts only and retain a photocopy for your records. Please be assured that we will attempt to process your reimbursement request as quickly as possible, but it may take up to 60 days for this process to be completed.

 

CHANGED YOUR ADDRESS OR SOLD YOUR SUBARUeBay logo?

If you have moved or sold your vehicle, please complete the enclosed prepaid postcard and mail it to us.

 

IF YOU NEED FURTHER ASSISTANCE:

To locate the nearest SubarueBay logo retailer you can access our website at www.subarueBay logo.com and select โ€œFind a Retailer.โ€ For additional information and the most Frequently Asked Questions, please go to:

  • https://www.wqq52.service-campaign.com

If you need additional assistance, please contact us directly:

  • By e-mail: Go to www.subarueBay logo.com and select โ€œContact Usโ€
  • By telephone: 1-800-SUBARU3 (1-800-782-2783)

Monday through Thursday between 7:30 a.m. and 8:00 p.m. ET

Friday between 10:30 a.m. and 5:00 p.m. ET

Saturday between 9:00 a.m. and 3:30 p.m. ET

  • By U.S. Postal mail: Write us at

    SubarueBay logo of America, Inc.,

    Attn: Customer-Retailer Services Department,

    P.O. Box 6000, Cherry Hill, NJ 08034-6000

Please contact us immediately if the SubarueBay logo retailer fails or is unable to make the necessary repairs free of charge.

You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE, West Building, Washington, DC 20590 or call the toll free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800424-9153) or go to https://www.safercar.gov if you believe the SubarueBay logo retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time.

Your continued satisfaction with your SubarueBay logo is important to us. Please understand that we have taken this action in the interest of your safety and your vehicleโ€™s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible to have this repair performed.

Sincerely,

SubarueBay logo of America, Inc.

 

Notice to Lessors: Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s) within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve months prior to the date of this notification has been the owner, as referenced on the vehicleโ€™s title, of any five or more leased vehicles. A leased vehicle is a vehicle leased to another person for a term of at least four months.)

A subsidiary of Fuji Heavy Industries Ltd.

SAFETY DATA SHEET

 


Chronology :

November 13, 2014: SubarueBay logoโ€™s chemical supplier for the rust-proofing used in the WQK-47 recall contacted the National Parts Sales Manager with a concern about current inventory levels of the rust-proofing material (i.e. higher than expected).

November 14, 2014: FHI found that “Application of rust-proofing on 4-way connector” procedure was not complete in the Product Campaign Bulletin on affected Forester, Impreza, and Impreza WRX/STIeBay logo vehicles.

November 19, 2014 to December, 2014: SubarueBay logo investigated the published repair procedure and vehicles already completed under NHTSA recall no. 14V-311.

December 16 2014: FHI concluded that SubarueBay logo will perform a safety recall in the U.S. market.

 


23 Affected Products

Vehicles

MAKEMODELYEAR
SUBARUeBay logoFORESTER2009-2013
SUBARUeBay logoIMPREZA2008-2011
SUBARUeBay logoWRX2008-2014
SUBARUeBay logoWRX STIeBay logo2008-2014

 


18 Associated Documents

Recall Quarterly Report – 2015-Q1

RCLQRT-14V830-6525.PDF 28.85KB

 


Issued Owner Notification Letter(Part 577)

RCONL-14V830-5683.pdf 757.32KB

 


Recall Acknowledgement

RCAK-14V830-3076.pdf 51.236KB

 


Defect Notice 573 Report

RCLRPT-14V830-7846.PDF 37.213KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-14V830-8708.pdf 135.597KB

 


Remedy Instructions and TSB

RCRIT-14V830-1128.pdf 829.021KB

 


Recall 573 Report – Rev 1

RCLRPT-14V830-0331.PDF 37.528KB

 


Manufacturer Notices(to Dealers,etc) – Update

RCMN-14V830-9742.pdf 95.43KB

 


Recall 573 Report – Rev 3

RCLRPT-14V830-3296.PDF 37.619KB

 


Recall Quarterly Report – 2015-Q2

RCLQRT-14V830-2430.PDF 28.972KB

 


Recall Quarterly Report – 2015-Q4

RCLQRT-14V830-5607.PDF 29.177KB

 


Recall Quarterly Report – 2015-Q3

RCLQRT-14V830-8941.PDF 29.076KB

 


Recall Quarterly Report – 2016-Q1

RCLQRT-14V830-6160.PDF 29.283KB

 


Recall Quarterly Report #6, 2016-2

RCLQRT-14V830-4139.PDF 215.031KB

 


Manufacturer Notices(to Dealers,etc)

RCMN-14V830-9508.pdf 465.763KB

 


Manufacturer Notices(to Dealers,etc) – Date: July 7, 2017 Re: Campaign Coding Changes

RCMN-14V830-7419.pdf 48.889KB

 


Remedy Instructions and TSB – NUMBER: WQQ-52R DATE: January 2015 REVISED: July 2017

RCRIT-14V830-7528.pdf 922.94KB

 


ISSUED Renotification Notice – February 2018 2nd Notification

RCRN-14V830-5142.pdf 659.752KB

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=14V830&docType=RCL

 


NHTSA ID Number: 10233087

Manufacturer Communication Number: Announcement-2

Summary

New Subaru Recall Campaign: Brake Line Corrosion WQQ-52

 

1 Associated Document

Manufacturer Communications

Date: December 22, 2014
Subject: New Subaru Recall Campaign: Brake Line Corrosion WQQ-52

https://www.nhtsa.gov/recalls?nhtsaId=10233087

MC-10233087-9999.pdf 135.04KB

 


 

SaleBestseller No. 1
BOESHIELD T-9 Rust & Corrosion Protection/Inhibitor and Waterproof Lubrication, 12 oz.
  • Boeshield Is Great For Use In Marine, Bicycles, Automotive, Tools, Rv'S, And Aviation
  • Loosens Rusty And Corroded Parts And Is Safe On Paints, Any Metal Surfaces, Plastics, And Vinyl
  • Flushes Out Dirt And Old Lubricants, Displaces Moisture, And Penetrates Moving Parts
  • Dries To A Thin, Waxy Film That Clings To Metal For Months
Bestseller No. 2
WD-40 Specialist Corrosion Inhibitor, Long-Lasting Anti-Rust Spray, 6.5 OZ
  • Coats metal parts to lubricate and protect against rust and corrosion by blocking out air and moisture. Protects for up to 2 years when used indoors and for up to 1 year when used outdoors
  • Recommended for preventative maintenance or for protection in corrosive environments, such as hot and highly humid or cold, and winter atmospheres
  • Included straw creates a precision stream of lubricant for controlled application and fastens to the notched cap for secure storage
  • Non-drying lubricant does not run and says where you spray it. 50-state VOC compliant and NSF Category A7
  • WD-40 Brand believes in creating high-quality products that will not fail in extreme conditions. Professionals rely on WD-40 Specialist to get the job done right
SaleBestseller No. 3
Fluid Film Rust & Corrosion Protection, Metal Surface Penetrant & Lubricant, Marine, Automotive, Industrial, Home, 11.75 Oz Aerosol Spray (Pack of 6)
  • Long-lasting lanolin based protection: Creates a durable barrier that prevents corrosion, stops rust and penetrates deep into metal, paint and plastics without drying out
  • Restores seized components: Frees heavily corroded or frozen nuts, bolts, shafts and other parts to help prevent breakage during maintenance
  • Advanced wool wax formulation: Specially processed blend delivers strong penetration, metal wetting and effective water displacement
  • Trusted across demanding industries: Used in marine, automotive, aviation, agriculture, industrial, trucking, winter equipment, recreation and home applications
  • VOC compliant performance: Meets consumer product VOC limits set by CARB, the US EPA and states adopting OTC VOC rules
Bestseller No. 4
CorrosionX Heavy Duty Anti Rust Spray, Dripless Self-Healing Corrosion Inhibitor with Waterproof Barrier for Marine, Agricultural & Industrial Equipment in Harsh, Saltwater Environments, 12oz Aerosol
  • RELENTLESS RUST PROTECTION FOR ANY WEATHER: This self-healing barrier clings and protects metal through rain, seawater, and pressure washing; it wonโ€™t drip, wash away, or quit, making it a reliable shield in even the harshest outdoor conditions.
  • BUILT TO PROTECT FOR YEARS, NOT MONTHS: From boat trailers to barn doors, this long-lasting formula keeps working for up to 5 years indoors and 2 years outside; perfect for anyone who needs reliable rust protection.
  • IDEAL FOR HEAVY-DUTY ELECTRICAL CONNECTIONS: Designed for larger terminals and connectors like battery posts and grounding lugs, this thick, non-conductive formula provides lasting protection without harming sensitive components, perfect where rugged sealing is needed.
  • STAYS FLEXIBLE, NEVER FLAKES OR CRACKS: Forget waxy sprays that dry out and break down, this rust shield flexes with your gear, staying active and bonded even when machinery shifts, vibrates, or takes a beating in the field.
  • SMART SCIENCE THAT BLOCKS HIDDEN DAMAGE: Polar Bonding locks onto surfaces to stop corrosion before it starts, preventing electrolysis and galvanic damage in places you canโ€™t even see, from engine bays to salty docksides.
Bestseller No. 5
CorrosionX Rust Inhibitor, Industrial-Strength Dielectric Corrosion Prevention, Lubricant & Penetrant for Marine, Automotive, Electronics & RV Use, Protects Bolts, Cables, Engines, Parts, 6oz Aerosol
  • BUILDS A LASTING SHIELD AGAINST RUST AND CORROSION: Forms a moisture-blocking dielectric barrier that molecularly bonds to metal surfaces and subsurfaces; perfect for protecting trailers, marine gear, or tools stored in salt-heavy, humid environments.
  • DELIVERS LONG-LASTING, MARINE-GRADE LUBRICATION: Clings to metal like a magnet and resists pressure, friction, and washout; ideal for lubricating locks, hinges, cable pulleys, and marine components exposed to heavy loads, rain, salt spray, tidal moisture, or constant vibration on boats and coastal equipment.
  • FREES RUSTED PARTS WITH DEEP PENETRATION: Industrial-strength penetrating oil releases corrosion on frozen bolts, marine fittings, and seized engine parts; penetrates to free up when other products fail in salty, humid, or wet environments on boats, farm tools, or machinery.
  • PROTECTS ELECTRONICS AND PREVENTS GALVANIC CORROSION: Safe on circuits, battery terminals, and sensors, CorrosionX forms a dielectric film rated over 39,000 volts that displaces moisture and stops galvanic corrosion between dissimilar metals in harsh environments.
  • QUALIFIED BY THE U.S. NAVY FOR ADVANCED MARINE CORROSION PROTECTION: Corrosion Technologies is the only manufacturer in the world with products โ€” CorrosionX being the flagship โ€” qualified under the Advanced Corrosion Preventive Compound military specification; protects outboards, terminals, and powerheads with a self-healing, moisture-blocking film.

Last update on 2026-05-27 / Affiliate links / Images from Amazon Product Advertising API


 

 


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