NHTSA ID Number: 10150916
Manufacturer Communication Number: Tech Tips
Summary
Subaru
Service and Technical support tech tips. October 2018
2 Affected Products
Vehicles
ARTICLES CONTAINED
IN THIS ISSUE
CODE ARTICLE………………………….PAGE
(00) STIS New Releases………………..8-9
(01) QMR of the Month…………………. 1-2
(01) QMR of the Month Award
Presentations……………………….. 2
(01) 2019MY Forester Quality Monitoring
Team New Model Launch……………. 3
(01) 2019MY Forester: Auto Start- Stop
and Driver Monitor System Diagnostic
Information………………………….. 4
(07) Ascent Automatic Wiper Rain Sensor
Initialization…………………………. 5
(11) 2019MY Ascent: DTC P0606, Control
Module Processor: Diagnostic Hints.. 5
(15) Fujitsu/Denso 10 iPhone Contact
Picture Display- Update…………….. 5
(15) Sirius XM List and Voice Tuning
Concerns on Gen. 2 & 2.1 Denso
(D10) Audio Units……………………. 6
(15) 2019MY Impreza/Crosstrek Remote
Engine Start (Key Start) – Control
Module Installation……………….. 6-7
(16) Service Manual Correction: Rear
Transmission Crossmember /
Transmission Mount Removal- .Impreza
and Crosstrek CVT Models………….. 7
SEOCONTENT-START
Subaru Service and Technical Support Line Newsletter
October 2018
The Subaru TechTIPS newsletter is intended for use by professional Technicians ONLY. Articles are
written to inform those Technicians of conditions that may occur in some vehicles, or to provide
information that could assist in the proper servicing of the vehicle. Properly trained Technicians
have the equipment, tools, safety instructions, and know-how to do the job correctly and safely.
If a condition is described, DO NOT assume that your vehicle has or will have that condition.
Impreza, Legacy, Justy, Loyale, Outback, Forester, Subaru SVX, WRX, WRX STI, Baja, Tribeca,
BRZ, XV Crosstrek and “Quality Driven” are Registered Trademarks. Ascent is a trademark.
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is
friendly to our environment and in accordance
with all local, state and federal laws and
regulations.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS
COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
SUBARU OF AMERICA, INC. IS
ISO 14001 COMPLIANT
01 QMR OF THE MONTH
We are pleased to announce this month’s Winner of QMR of the Month:
Daniel Anderson from
Stohlman Subaru in Vienna, VA
Daniel submitted an excellent QMR detailing his diagnosis and repair
of a second-row captain’s chair in a new 2019MY Ascent. The seat
would not slide forward or backward and, the lever to lift the seat
forward to gain easier 3rd row access was also inoperative. After
checking for any obstructions under the seat that could be causing the
condition, Daniel noticed the left side release arm for the slide was
stuck in the down position, appeared to be bent and looked like it was
missing a small plastic insert which keeps in place. After straightening
the arm enough to release the mechanism, he was able to remove the
seat from the vehicle for closer inspection. Daniel determined there
was 2 separate issues. The first was the missing plastic insert from the
release arm which caused the sliding mechanism to jam. Fortunately,
the missing insert is available separately from the mechanism. After
installation of a replacement insert and careful straightening of the
release lever, normal operation of the slide mechanism was restored.
The second issue was the cable attached to the release lever that
operates the mechanism allowing the seat to be lifted for 3rd row
access was not attached. Daniel secured the cable to the lever with
another cable tie which corrected the condition. He reinstalled the
seat in the vehicle and confirmed all the functions of the seat were
now operating as designed.
Daniel submitted a highly detailed report outlining his repairs and
accompanied it with quality before and after photographs of the
affected components.
In appreciation for going the extra mile and sharing his experience
with us, Daniel will be receiving the following from his Field Service
Engineer:
A $500.00 Snap-On gift card.
©2018 Subaru of America, Inc. All rights reserved.
SUBARU TECHLINE HOLIDAYS
& HOURS OF OPERATION
Thanksgiving: (Closed)
Thursday, November 22, 2018
Day After Thanksgiving: 10:30-3:30
Friday, November 23, 2018
Holiday Break: (Closed)
Monday, December 24, 2018
Tuesday, December 25, 2018
Mon. – Thurs. 8:30AM – 7:30PM EST
Friday 10:30AM – 5:00PM EST
Saturday 9:00AM – 3:00PM EST
CONTINUED ON THE NEXT PAGE
home
ARTICLES CONTAINED
IN THIS ISSUE
CODE ARTICLE………………………….PAGE
(00) STIS New Releases………………..8-9
(01) QMR of the Month…………………. 1-2
(01) QMR of the Month Award
Presentations……………………….. 2
(01) 2019MY Forester Quality Monitoring
Team New Model Launch……………. 3
(01) 2019MY Forester: Auto Start- Stop
and Driver Monitor System Diagnostic
Information………………………….. 4
(07) Ascent Automatic Wiper Rain Sensor
Initialization…………………………. 5
(11) 2019MY Ascent: DTC P0606, Control
Module Processor: Diagnostic Hints.. 5
(15) Fujitsu/Denso 10 iPhone Contact
Picture Display- Update…………….. 5
(15) Sirius XM List and Voice Tuning
Concerns on Gen. 2 & 2.1 Denso
(D10) Audio Units……………………. 6
(15) 2019MY Impreza/Crosstrek Remote
Engine Start (Key Start) – Control
Module Installation……………….. 6-7
(16) Service Manual Correction: Rear
Transmission Crossmember /
Transmission Mount Removal- .Impreza
and Crosstrek CVT Models………….. 7
October 2018 TechTIPS Page 1 of 10
01 QMR OF THE MONTH
The other Regional winners selected from QMRs submitted during August 2018 were:
• David Jodat from Subaru City of Milwaukee in Milwaukee, WI
• Zachary Sklarew from Michael’s Subaru of Bellevue in Bellevue, WA
• Edwin Mcgrath from DELLA Subaru of Plattsburgh in Plattsburgh, NY
• Francis Pelletier from Suburban Subaru in Vernon, CT
Any Subaru Technician can participate in the QMR of the Month program. See the February 2013 and
January 2016 issues of TechTIPS for full details. You just might see your name and photo in a future
issue of Tech TIPS!
01 QMR OF THE MONTH AWARD PRESENTATIONS
As part of our “enhanced” QMR of the Month recognition program, we will be including a photo
(whenever available) of the recipient’s award presentation in TIPS. The winner selected from QMR
of the Month submissions received during August 2018, was Dan Anderson a Technician at Stohlman
Subaru in Vienna, VA.
Len Conway, FSE, SOA and Stohlman Subaru’s Service Manager Arvin Nano are shown here
after presenting Dan with his $500.00 Snap-On Gift Card. In addition, Dan was joined by his family
who stopped by to join in the celebration, his son Dustin, wife Jennifer and daughter Brittany.
Congratulations and THANK YOU to our August QMR of the Month Award recipient!
CONTINUED ON THE NEXT PAGE
October 2018 TechTIPS Page 2 of 10
01 2019MY FORESTER QUALITY MONITORING TEAM NEW MODEL LAUNCH
A Special SBR Quality Monitoring Team is currently in the USA monitoring the launch of this muchanticipated
new model. The Team is very interested in EVERYTHING related to this new vehicle. They
are looking for specific and detailed information on EVERY condition identified. Naturally, this includes
any repairs performed. It also includes cases when a customer comments on a function or condition
considered to be a normal operational characteristic. This includes any improvement opportunities
where some feature or function could be made even better. We are asking you to be our eyes and
ears with this new model.
For high priority, unusual, or serious concerns, we ask that you call SOA’s Techline and open a new
case. When calling, be sure to have Freeze Frame Data (saved electronically, not a printout) or SSM
data streams where applicable. It is crucial to also include troubleshooting tree results from the
Service Manual found during diagnosis.
QMRs are the best and preferred reporting method for communicating any new model feedback.
When submitting a QMR, please remember to include any Freeze Frame Data (electronically, not
a printout) or SSM data streams where applicable. It is crucial to also include troubleshooting tree
results from the Service Manual found during diagnosis. Photos and videos, where practical, of the
condition prior to repair are also extremely helpful for the team to fully understand the condition.
Provide as much detail as possible on the customer complaint, the actual condition found, and all
findings. Your detailed feedback is strongly requested and greatly appreciated. These items are crucial
so the team can accurately understand the condition and how to address it.
While there is no guarantee a change will occur based upon any individual report, we can guarantee
nothing will happen if we don’t know about it. Our request is to report EVERYTHING, even if it seems
to be just a small or straightforward repair.
QMRs, Techline Cases, CRS Cases and Warranty Claims are being reviewed daily. Team Members
may contact Retailer personnel for additional details, photos, videos, part collections, or to arrange an
on-site inspection. We ask for your cooperation in quickly responding to these requests for additional
information. Please save all removed parts no matter how small, including gaskets, clips, fasteners,
any filtered sediments, or other small bits and pieces. The rule of thumb is, if you report it or claim it,
save it (including any drained fluids).
Please note, questions may come to you regardless if an QMR is submitted or not so, please keep
detailed notes on all repairs.
As a reminder, QMRs must never be used to request escalation of a repair, request information,
or for any other purpose than to notify SOA of a new or trending condition. Authorization or Repair
Escalation Requests must always go through normal channels for the fastest, most efficient handling.
Paint or Glass Authorization requests must go through the Techline Authorization System on
Subarunet. All other authorizations must be reviewed in advance with your DPSM.
We THANK YOU all in advance for your great support and assistance in making this launch
successful.
CONTINUED ON THE NEXT PAGE
October 2018 TechTIPS Page 3 of 10
2019MY FORESTER: AUTO START-STOP AND DRIVER MONITOR SYSTEM DIAGNOSTIC
01 INFORMATION
The new 2019MY Forester is equipped with the Auto Start-Stop system which under the right
conditions, shuts the engine off when the vehicle is stopped then restarts it when pulling away from
the stop. Another new feature is the Driver Monitor System (DMS) which actually monitors the driver’s
eyes for signs of fatigue and when determined necessary, activates audible and visual warnings to
help keep the driver alert.
The TCM supports the Data Monitor function for the Auto Start-Stop system. Currently, the Service
Manual text for the related prohibition Reference values are listed as “Permit” or “Not Permit” but the
SSM displays them as “ON” or “OFF”. Until corrections are made, “ON” means “Permit” and “OFF”
means “Not Permit”. See the reference images below:
SSM Screenshot
Service Manual
The DMS system is supported by the Data Communication Module (DCM). The error involves
incorrect cancel code time stamp data. The repair will be to reprogram the DCM with a file included
in a future SSM update release.
Incorrect Time Stamp Values
CONTINUED ON THE NEXT PAGE
October 2018 TechTIPS Page 4 of 10
07 ASCENT AUTOMATIC WIPER RAIN SENSOR INITIALIZATION
Whenever the Rain Sensor is removed or replaced, initialization of the sensor must be performed.
Currently, for 2019MY Ascent, the Automatic Light and Wiper (ALW) control module does not display
as an available system on SSM4 (ver. July 2018). Setting the SSM4 software as a 17MY Legacy/
Outback will allow access to the Ascent ALW CM and calibration can be performed. As a workaround
until SSM4 is updated, please follow the steps below:
1. Open SSM4 and select Diagnosis
2. Enter the Vehicle Information as 17MY Legacy / Outback
3. Connect DST-I to the ODB connector
4. From Each System select Automatic Light and Wiper
5. From Work Support select Sensor initial setting
If you encounter any trouble with the procedure above, please contact Techline for assistance.
11 2019MY ASCENT: DTC P0606, CONTROL MODULE PROCESSOR: DIAGNOSTIC HINTS
The Techline has received a small number of reports regarding DTC P0606 where following the
Service Manual diagnostic steps has not isolated the root cause of the DTC. To properly diagnose
this DTC, it is important to understand the cause is a discrepancy between the actual engine torque
value and the engine torque value as calculated by the ECM. Related field reports also outline
where P0606 was stored and the root cause was determined to be loose or missing hardware for the
intercooler piping which resulted in a boost pressure leak. In a case where the actual engine torque
is reduced, as it would be when a boost leak is present, a stored DTC P0606 may result. While the
Service Manual currently directs the Technician to perform various electrical tests first, the diagnostics
will be revised to include instruction to inspect for any boost pressure leak between the turbocharger
and the throttle body.
To summarize, if a vehicle presents with a stored DTC P0606, always be sure to start by inspecting
and confirming all turbocharger pressure side and intercooler piping hardware is in place, properly
secured and fully tightened before proceeding further with any electrical testing.
15 FUJITSU/DENSO 10 IPHONE CONTACT PICTURE DISPLAY- UPDATE
In the June 2018 TechTIPS, we provided the contact photo specifications for Gen 2 & 2.1 D10 (formerly
F10) head units. The Techline continues to receive calls about picture contact concerns. According to
investigation by D10, this is a compatibility issue due to a specification change of iPhone. The image
data format was changed starting from OS 11.3 and the new format is no longer compatible with Gen 2 &
2.1 head units for images larger than 800 bytes. D10 has implemented an enhancement to be available
in the next software update. This is tentatively planned for released in December 2018. Installation of an
exchange or new head unit will not correct this condition currently.
CONTINUED ON THE NEXT PAGE
October 2018 TechTIPS Page 5 of 10
15 SIRIUS XM LIST AND VOICE TUNING CONCERNS ON GEN. 2 & 2.1 DENSO (D10) AUDIO UNITS
When using the list function to display available channels, only two channels (Ch000 and Ch001) are
displayed. After an SXM programming update in August 2018, it was found that the D10 Gen 2 and 2.1
head units were not capable of handling the new line-up due to a software limitation of the head units.
Please note the number of received channels varies upon the SXM subscription package. The actual
number of receivable channels may also change depending on the current SXM channel line-up. At this
moment, only customers with the full subscription package are affected by the condition as that lineup
contains more than 256 channels. Impacted customers may still use either the direct tune functionality,
the radio tune knob, or save their favorites to their presets. D10 has implemented an enhancement to
be available in the next software update. This is tentatively planned for released in December 2018.
Installation of an exchange or new head unit will not correct this condition currently.
2019MY IMPREZA/CROSSTREK REMOTE ENGINE START (KEY START) – CONTROL MODULE
INSTALLATION 15
Vehicles & Remote Engine Start Kits (RES) Affected:
• 2019MY Impreza/Crosstrek with Key Start Ignition – H001SFL400
• 2019MY Impreza/Crosstrek with Key Start Ignition – (Permanent Fix – Coming soon)
Current Condition: If proper care is not used when
mounting the RES Control Module, the RES connector/
harness could come in contact with a factory metal bracket
following reassembly. SOA recommends a quick visual
inspection of this area once the glove box
inner cover is replaced. See below, Figure CC.
Also note:
CONTINUED ON THE NEXT PAGE
October 2018 TechTIPS Page 6 of 10
2019MY IMPREZA/CROSSTREK REMOTE ENGINE START (KEY START) – CONTROL MODULE
INSTALLATION 15
Long Term Solution: Refer to the updated H001SFL400 Installation Instructions, Issue 01 (Dated:
July 25, 2018) to ensure the revised ECU mounting procedures are followed. The installation
instructions illustrate how to mount the ECU ½” lower to avoid any contact with the factory metal
bracket after reassembly. See below, Figure P.
SERVICE MANUAL CORRECTION: REAR TRANSMISSION CROSSMEMBER / TRANSMISSION
MOUNT REMOVAL- IMPREZA AND CROSSTREK CVT MODELS 16
When removing the rear transmission crossmember to replace the cushion mounts on a 2017-18MY
Impreza or 2018MY Crosstrek, removal of the rear exhaust pipe (pipe between the spring bolt
connection and front muffler) is required, NOT the front pipe as currently directed by the Service Manual.
The applicable Service Manuals will be updated with this change soon.
IMPORTANT REMINDERS:
• Whenever removing the rear crossmember, always support the transmission with a
transmission jack.
• NEVER support the transmission by the oil pan.
• Always use new gaskets and the specified one-time use nuts whenever re-installing exhaust
components.
• Torque all hardware to proper specification.
CONTINUED ON THE NEXT PAGE
October 2018 TechTIPS Page 7 of 10
00 STIS NEW RELEASES
ITEM CODE ITEM TYPE TITLE
CREATED
DATE
15-211-17R
Technical Service
Bulletin
Reprogramming File Availabilit… 16-Oct-18
07-141-18
Technical Service
Bulletin
Engine Harness Retaining Clip … 15-Oct-18
15-199-16R
Technical Service
Bulletin
Reprogramming File Availabili… 12-Oct-18
06-66-18
Technical Service
Bulletin
Front Brake Rotor- Design Chan… 12-Oct-18
02-179-18
Technical Service
Bulletin
Cylinder Head Bolt Torqueing S… 12-Oct-18
A091SFL100
Accessory Installation
Guide
2019 Crosstrek PHEV Engine Blo… 12-Oct-18
F551SFL030
Accessory Installation
Guide
2019 Crosstrek PHEV Cargo Net 12-Oct-18
01-168-09R
Technical Service
Bulletin
Replacement Key and Immobilize…
07-140-18
Technical Service
Bulletin
DTC U0284, Additional Diagnost… 9-Oct-18
12-251-18
Technical Service
Bulletin
Gap Between Top of Glove Box a… 9-Oct-18
16-117-18
Technical Service
Bulletin
CVT Warranty Extension 9-Oct-18
J201SFL301
Accessory
Installation Guide
PORT INSTALLATION: 2019MY Fore… 2-Oct-18
15-208-17R
Technical Service
Bulletin
Availability of “Gracenote® Me… 2-Oct-18
04-23-18
Technical Service
Bulletin
Power Steering System Diagnost… 27-Sep-18
10-86-17R
Technical Service
Bulletin
Blower Motor- Design Change to… 27-Sep-18
11-183-18R
Technical Service
Bulletin
DTC P0045 ECM Reprogramming Fi… 27-Sep-18
F5410SJ001
Accessory
Installation Guide
2019 Forester Moonroof Air Def… 26-Sep-18
F551SSJ200
Accessory
Installation Guide
2019 Forester Cargo Separator 26-Sep-18
All revised publications are highlighted in yellow. CONTINUED ON THE NEXT PAGE
October 2018 TechTIPS Page 8 of 10
ITEM CODE ITEM TYPE TITLE
CREATED
DATE
SOA567B050
Accessory
Installation Guide
Ascent THULE 4 BIKE HITCH RACK… 26-Sep-18
H001SSJ100
Accessory
Installation Guide
FORESTER LONG RANGE KEY START
…
26-Sep-18
H001SSJ000
Accessory
Installation Guide
FORESTER LONG RANGE PUSH
START…
26-Sep-18
06-65-18
Technical Service
Bulletin
“Clicking” or “Ticking” Sound … 24-Sep-18
15-211-17R
Technical Service
Bulletin
Reprogramming File Availabilit… 21-Sep-18
H671SSJ000
Accessory
Installation Guide
PORT INSTALLATION: 2019MY Fore… 21-Sep-18
H001SFL100
Accessory
Installation Guide
PORT INSTALLATION: 2019MY Fore… 21-Sep-18
L101SXC002
Accessory
Installation Guide
2019 ASCENT TRAILER HITCH (FRE… 21-Sep-18
J501SSJ310
Accessory
Installation Guide
PORT INSTALLATION: – 2019MY Fo… 21-Sep-18
16-116-18
Technical Service
Bulletin
New Select Lever Component Par… 21-Sep-18
WTT-79R
Subaru Product/
Campaign Bulletin
ECM Reprogramming for DTC P160… 20-Sep-18
06-64-18
Technical Service
Bulletin
Brembo Caliper Brake Hose Banj… 19-Sep-18
E2610SJ040
Accessory
Installation Guide
2019 Forester STI Side Door Ga… 19-Sep-18
07-128-18R
Technical Service
Bulletin
Stop Lamp Switch / Pedal Strok… 18-Sep-18
04-22-18
Technical Service
Bulletin
Rattle Sound from Steering Rac… 17-Sep-18
All revised publications are highlighted in yellow. CONTINUED ON THE NEXT PAGE
00 STIS NEW RELEASES
October 2018 TechTIPS Page 9 of 10
*** NOW YOU CAN E-MAIL YOUR TECHTIPS INPUT AND SUGGESTIONS TO: TECH@SUBARU.COM ***
SUBARU TECHLINE Monday – Thursday 8:30 am to 7:30 pm
Hours of Operation Friday 10:30 am to 5 pm and Saturday 9 am to 3 pm
This is your chance to offer suggestions for use in future issues of TechTIPS! Make sure
that if you e-mail us, you place in the subject line of your e-mail “For TechTIPS Newsletter”.
Thank you!
MODEL:
YEAR:
VIN:
Description of situation encountered:
Your suggestion for repair procedure, product improvements, etc.:
Please attach separate sheets, if necessary. You may also want to include Service Manual
diagrams or references, or your own drawings to assist in describing your suggestion. All
information submitted becomes the property of Subaru of America, Inc. Permission is granted to
Subaru of America, Inc. to print your name and suggestions in TechTIPS and other Subaru of
America, Inc. publications. Mail items to: PO Box 9103; Camden, NJ 08101-9877.
Your Name:
Signature:
Dealer’s Name:
City:
Date:
Dealer Code:
October 2018 TechTIPS Page 10 of 10
SEOCONTENT-END
TIPS1019 – 2019 October TechTIPS Newsletter
TIPS1019 – 2019 October TechTIPS Newsletter
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- [Read and Clear More Codes Than Ever] Read and clear more codes than basic car code readers. Access enhanced diagnostics for Check Engine, ABS, SRS, Airbag, TPMS, Transmission, and more on supported vehicles, including expanded coverage on newer model years.
- [Verified Fixes and Real-Time Data] Get unlimited, technician-verified repair reports matched to your VIN, with definitions, causes, and confirmed fixes. Monitor live vehicle data as you drive, view freeze frames, check smog readiness, and analyze Mode 6 test results.
- [Expanded Make & Model Coverage] Optimized for today’s vehicles with strong support for GM, Ford, Stellantis (RAM, Jeep, Chrysler), Toyota, Honda, Nissan, Mazda, Subaru, Hyundai, Mercedes-Benz, BMW, and VW. Enhanced communication on select 2024+ Nissan and Mazda models (see compatibility chart).
- [Gas Vehicles 1996+ & Select Light-Duty Trucks] Works with all gas-powered vehicles made in 1996 or newer, plus select light-duty trucks and diesels, including F-250, RAM 2500, Silverado, and Sierra. Built for daily drivers, family vehicles, and real-world truck use.
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