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NHTSA ID Number: 10179418
Manufacturer Communication Number: Tech Tips
Summary
Subaru
Service and Technical Support Line Newsletter. (QMR of the Month)
Articles Contained in this Issue
Click on a title below to jump to the article.
Click the date located in the footer to return to page 1.
CODE ARTICLE – PAGE
(00) STIS New Releases – 6-7
(01) QMR of the Month – 1-2
(01) QMR of the Month Award Presentations – 2
Tech Tips Greatest Tips
(01) Cell Phones, Air Tools and the Techline – 3
(10) Recovery of Contaminated R-1234yf – 3-4
(12) Water leaking into cabin from door trim all models and model years – 4-5
(15) Remote Engine Start/ Power Rear Gate Inoperative on Push to Start Vehicles – 5
8 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| SUBARU | FORESTER | 9999 |
| SUBARU | GL | 9999 |
| SUBARU | IMPREZA | 9999 |
| SUBARU | LEGACY | 9999 |
| SUBARU | OUTBACK | 9999 |
| SUBARU | SUBARU | 9999 |
| SUBARU | SUBARU TRUCK | 9999 |
| SUBARU | SVX | 9999 |
1 Associated Document
Manufacturer Communications
TIPS0820
MC-10179418-0001.pdf 881.905KB
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NHTSA ID Number: 10198755
Manufacturer Communication Number: Tech tips
Summary
Subaru Service and technical support line newletter QMR of the Month.
1 Associated Document
Manufacturer Communications
TIPS0820
MC-10198755-0001.pdf 925.029KB
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- [Pro OBD2 Scanner] - BlueDriver is the easiest way to scan and understand your vehicle like a professional mechanic. Read and clear your car’s trouble codes and check engine light.
- [Read & Clear All The Codes] - BlueDriver's enhanced vehicle diagnostics gives you access to information normally available only to mechanics on their OBD2 scan tools. Now you can read and clear ABS, Airbag, SRS, TPMS codes, and many more.
- [Get The Right Fix & View Live Data] - Much more than a car code reader, BlueDriver is a diagnostic tool. You’ll get unlimited repair reports with possible causes and fixes, plus real-time health monitoring while you drive with the live data feature.
- [Wireless & Bluetooth Enabled] - Say goodbye to wires. BlueDriver connects with Bluetooth via your phone/tablet to a sensor that plugs into your car's OBDII port. Get all of the capabilities of an expensive code reader & scan tool without any annoying wires.
- [User-Friendly App and Repair Videos] - BlueDriver gives you more ways to scan and fix your vehicle. Our iOS & Android app connects you to a large database of repair videos with step-by-step directions of repairs.
- [Easy to Use--Work out of box] + [FOXWELL 2025 New Version] FOXWELL NT604 Elite scan tool is the 2025 new version from FOXWELL, which is designed for those car owners who want to figure out the cause issue before fixing the car problem via scanning the most common systems like abs srs engine and transmission.The NT604 Elite diagnostic tool comes with latest software, which can be used out of box. No need to waste time to download the software first.
- [Affordable] + [Reliable Car Health Monitor] Will you be confused what happen when the warning light of abs/srs/transmission/check engine flashes? Instead of taking your cars to dealership, this foxwell scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. It will t-urn off the warning light car after the problem is fixed.👉TIPS: Airbag crash/collision data can NOT be cleared even you replace the new airbag.
- [5 in 1 Diagnostic Scanner] Compared with those auto scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also it can be an abs/srs scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it. Note: doesn't support maintenance function.
- [Fantastic AUTOVIN] + [No extra software fee] Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite abs srs scanner supports 60+ car makes from worldwide (America/Asia/Europe). You don’t need to pay extra software fee.
- [Solid protective case KO plastic carrying bag] + [Lifetime update] Almost all same price-level obd scanner diagnostic tool only offers plastic bag to hold on the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- [Transform Your Car Care Experience] - With BLCKTEC, instantly become your own professional mechanic. Effortlessly read and clear your car’s trouble codes and check engine light, ensuring your vehicle stays in top condition.
- [Empower Yourself with Comprehensive Diagnostics] - Unlock the full potential of your vehicle with the BLCKTEC 430. Access detailed diagnostics previously exclusive to professional mechanics’ OBD2 scan tools, including ABS, Airbag, SRS, TPMS codes, and beyond, right at your fingertips.
- [Drive with Confidence] - The BLCKTEC 430 is more than just a car code reader; it's your personal vehicle health advisor. Receive tailored repair reports with potential causes and verified solutions for your specific make and model, guiding you to the right fix every time.
- [Seamless Connectivity, Ultimate Convenience] - Experience the freedom of wireless diagnostics with this portable car scanner. Easily connect via Bluetooth to our intuitive sensor and enjoy all the functionalities of high-end scan tools without the clutter of wires, directly from your smartphone or tablet. To connect the tool to the App, please DO NOT go to device's Bluetooth settings, instead, open RepairSolutions2 App and follow the instructions on the App to pair the BLCKTEC 430.
- [DIY Repairs Made Easy] - Navigate car maintenance with ease using our premium app. Access a vast library of easy-to-follow repair videos, guiding you through each step of the repair process, compatible with both iOS & Android devices.
- Pro-level ABS SRS OBD2 Scanner - Based on the NT301 FOXWELL Scanner, this car scanner takes OBD-II diagnostics to the next level by in-depth insights on reading ABS SRS Diagnostic Trouble Codes, display the Live Data: Wheel Speed Sensor, Airbag Issues, Wiring Faults, clear the ABS error codes after the car faults repaired, etc... NOTE: This code reader can only read SRS codes but CANNOT reset any Airbag crash codes. Please check the functions coverage BEFORE purchasing. NO Need to Register &Subscription.
- Full-Feature ABS Diagnostics - Real-time tracking of wheel speed sensor, brake force distribution, and brake pressure with dynamic graphs for easy analysis. Effortlessly read ABS trouble codes and access freeze frame data to identify and resolve system issues. This ABS scanner diagnostic tool also monitors ABS performance during emergency braking or on slippery surfaces, providing alerts for potential problems.
- Basic OBDII Scanner Functions - This obd2 scanner diagnostic tool also can Check Engine Fault Light, diagnose OBD-II modules instantly, display the Live Data with graph (engine RPM, coolant temperature, fuel trim, and sensor readings), locate bad sensors and indicate I/M readiness status before the annual inspection. Reducing the potential driving risk and keep a peak performance on the road.
- Top ABS Bleed Scan Tool - After replacing the ABS pump or adding brake fluid, air can enter the ABS module, causing the pedal to feel weak or slow to return. This OBD2 scanner with ABS auto bleed will restore your brake pedal’s firmness by efficiently removing air from the ABS module. For vehicle coverage, check the FOXWELL Diagnostic Coverage List under Support on the official site. NOTE: This feature is NOT compatible with vehicles that support manual bleed.
- User-Friendly & Budget-Friendly - Enjoy software updates without subscription for newer vehicle models(Any more issues about update, please let us know）. This car code reader comes with a sturdy case for easy carrying. The code reader for cars will also save diagnostic data to avoid unnecessary diagnostic costs when you must to find the professional mechanic to fix the car faults instead of addressing them by yourself.
- [ABS Diagnosis] - Quickly identify and resolve ABS-related issues, including sensor faults (such as wheel speed sensors), wiring problems (faulty circuits or connectors within the ABS system), or ABS pump failures (malfunctions in the ECU controlling the ABS). Ensure proper system operation, restore optimal braking performance, and clear any warning lights.
- [SRS Diagnosis] - Quickly detect the airbag ECU itself, airbag sensor failure, airbag system plug disconnection or poor contact, seat belt sensor failure, or system error, etc, to ensure that the SRS (Supplemental Restraint system) is working properly. After repair, reset the system to clear the warning light and restore full safety performance. NOTE: It cannot reset Airbag crash or transmission codes.
- [Full OBD2 Function] - Read and clear trouble codes for all OBD2 systems, including show real-time data, freeze frame data, I/M Readiness, DTC lookup, test results for o-xygen sensor, On-board monitor test, request vehicle information, component test, modules present and e-vap test. Allowing you to quickly identify and troubleshoot vehicle issues.
- [AutoVIN Technology] - It simplifies diagnostics by automatically identifying the vehicle’s model and configuration, eliminating the need for manual input, and ensures accurate diagnostics by applying the correct data and algorithms, reducing errors caused by manual entry. Improves efficiency and streamlines the diagnostic process.
- [ABS Auto Bleeding] - Helps bleed your vehicle's Anti-lock Braking System (ABS), removing air from the brake lines to ensure optimal brake performance. It helps prevent brake issues such as spongy pedals, inconsistent braking, and reduced stopping power, and enhances vehicle safety by ensuring the ABS system is working properly, especially during critical driving situations. NOTE: It’s not compatible with vehicles that only support manual bleeding.
- [Brand-New ArtiDiag500] We've got everything you're looking for! Forget basic OBD2 scanners; TOPDON's ArtiDiag500 car scanner offers more. The all-new ArtiDiag500 not only includes full OBD2 functions and 4-system diagnostics but also provides DIYers with 6 maintenance services. The brand-new, cost effective AD500 is back in full swing!
- [4-System Diagnostics] DIY enthusiasts, take notice! Will these 4-system diagnostics be the treasure you've been seeking? The ArtiDiag500 code reader offers in-depth testing for the engine, transmission, ABS, and SRS systems, reading fault codes and data streams. It also visualizes real-time data in chart form, simplifying complex data for storage and future playback, aiding DIY users in problem detection.
- [6 Reset Functions] Hey, hang tight for a moment. With these 6 reset functions, the ArtiDiag500 has got you covered. It offers throttle adaptation along with reset capabilities for Oil, SAS, TPMS, BMS, and EPB. Seamlessly aligning the throttle, battery, tires, and brake pads with your vehicle, it also adjusts the steering angle and turns off the oil light. Looking to restore your car to its original condition? Look no further than the ArtiDiag500.
- [Multiple Functions] The Smart AutoVIN of this TOPDON OBD2 scanner keeps track of your manual selections for vehicle make, model, and year and directs you to the suitable diagnostics. Max 4 Live Data streams integrated for much easier data processing. Diagnostic feedback online with this diagnostic tool to help you get tough repair operations well-completed. Real-time car battery voltage monitoring identifies probable vehicle defects.
- [Global Support] Rest assured about compatibility with your vehicle and language – ArtiDiag500 currently supports 67+ car brands, 10,000+ models, covering most vehicles worldwide, and is available in 12 languages. Whether it's for your car or preferred language, there's an ideal choice for you. Plus, it's fully compatible with Android 11 for smoother use.
- Comprehensive OBD2 Scanner with 15 Resets: The XTOOL D5S car code reader and vehicle reset tool provides an advanced diagnostic solution with 15 high demand reset functions, including Electronic Parking Brake Reset (EPB), SAS, BMS Reset, Throttle Body Relearn, TPMS Reset, ABS Bleeding, Injector Coding, Gearbox Match, Suspension Adjustment, Headlight, Window Initialization, Crank Sensor Relearn and more. Equipped with CAN FD Protocol and FAC AutoAuth, the D5S obdii scanner diagnostic tool ensures compatibility with a broad range of modern vehicles, allowing users to address common maintenance needs quickly.
- 4 Main System Car Diagnostic Scanner & Full OBD2 Diagnostics: The XTOOL D5S vehicle code reader is ideal for home mechanics, DIYers, and professionals, providing access to Transmission/Engine/ABS/SRS to read dtcs, and live data can be displayed in text or up to 4 pid data graphs, along with full OBD2 diagnostics to check the engine light on, other obd2 issues and routine maintenance. This scan tool ensures you can keep your vehicles in top condition, avoiding costly repairs or unexpected breakdowns. NOTE: Some vehicles display three systems after connection because the transmission and engine of some vehicles are integrated into one
- One-Tap W!Fi Updates + No Software Fees: Enjoy a 5.45” high-resolution touchscreen (1440x720) that’s easy to read, even in low light. Free lifetime software updates over Wi-Fi keep your D5S OBD2 Scanner Diagnostic Tool updated with the latest features—no hidden fees. Ample 32GB storage plus expandable memory ensures room for all your diagnostic data, while durable silicone grips provide comfortable, secure handling. This makes D5S a cost-effective, long-term investment for continuous diagnostic support, a reli~able automotive scanner diagnostic tool for your family
- Wide Compatibility Across 90+ Vehicle Brands: The XTOOL D5S Scanner for cars and trucks works with OBDII-equipped vehicles built after 1996, covering over 90 vehicle brands, including 12V diesel and SUVs, minivans, and light-duty trucks. It supports most of protocols include CAN FD for broad compatibility. For vehicle-specific compatibility, send us your vehicle information to check the compatibility before purchase
- Super Clear Navigation Display: The XTOOL D5S car scanner enhances your diagnostic workflow with a super clear navigation display, designed for convenience and speed. TOP Capability include a Voltage Display for real-time monitoring of your vehicle’s electrical system, a “My Vehicle” Menu for adding and managing vehicle information, and Quick Button Interfaces for both Auto Scan and OBD2 Diagnostics, ensuring you can quickly access the menu you need. These features streamline the diagnostic process, allowing you to focus on what matters most—Efficient vehicle maintenance
- 2025 FOXWELL Scanner NT716: New Bidirectional Scan Tool – Get active test capabilities for ABS, Airbag, Transmission, and Engine systems, easily perform various tests such as injectors, Cooling Fan, Fuel Pump, etc.The price of $ 200+ enjoys a $ 300-500 code reader service! With the NT716 Scanner Diagnostic Tool, You only need to plug in the device to accurately obtain real -time data information. To understand whether your car's system actuator is normal, prevent danger in advance, and drive with confidence. 👉P.S. The active test function needs to be upgraded before it can be used.
- 4-System Car Scanner for ABS, Airbag, Transmission, and Engine – Easily read error codes and ECU information, view 4-in-1 live data, and save or download data for later reference. The built-in DTC library explains fault codes clearly, and once issues are fixed, you can clear codes and turn off warning lights with just one tap. FOXWELL NT716 Code Scanner empowers you to handle most diagnostics on your own, saving you time and money instead of relying on an elusive mechanic.
- 9 Reset Functions – Unlike other obd2 scanner diagnostic tools in this price range that offer only 5–7 resets, FOXWELL NT716 scan tool supports 9 essential reset functions, including ABS Bleeding, SAS, Oil Light, EPB, BMS, DPF, Throttle Relearn, Injector Coding, and TPMS. You can monitor the running status of various systems of the car by live data flow, identify potential problems, reset system data, and extinguish the flashing oil lamp fault light! ❗Notice:This product does NOT have special functions for car k-ey p-rogramming.
- Full OBD2 Scanner with Plug-and-Play – Enjoy comprehensive OBDii functions, including AutoVIN for automatic vehicle info recognition, one-click I/M Readiness for emissions checks, real-time data, and freeze frame capture… Scanner FOXWELL NT716 makes it easy to prepare for annual inspections, helping you stay road-ready with confidence each year.
- 5.5" HD Touchscreen Tablet Diagnostic Scanner– Get rid of the confusion caused by the 2.8" scanner with multi - button operation; Built -in 4000mAh battery, the new version of the battery life is greatly enhanced; No subscription fee, no additional charges, share reports anytime, one - click free WiFi upgrade; Android 9.0 system, 24+language , support 100+ car brands from 1996 to 2025.
- 🎉【2025 Upgraded Ver. of AL519/ ML519/ ML619】Autel develops the brand-new AutoLink AL619 as the advanced ver. of Autel ML519, AL519, AL319, MS309. This AL619 OBD2 scanner can scan ABS & SRS systems, and support 10 Modes of OBD II Diagnostics Function on Worldwide Vehicles to read, erase codes and turn off the MIL, ABS, SRS warning lights so that you can better maintain your car when related malfunctions occur and make your vehicle ready for the annual test.🚦📢Kindly note: AL619 only supports 2015 or pre-2015 cars. And services are not universal, please send us your car VIN# to check the compatibility before ordering.📩AutelStoreOnline @ outlook . com📩.
- 🎉【Accurate ABS/ SRS Diagnostics Functions】The ABS/ SRS diagnostic function is used to retrieve and clear codes from the ABS/ SRS systems. It can read and clear DTCs, show definitions of each code, display live data of multiple sensors in the graph to locate fault causes, and assist home mechanics to do the proper repair and clear ABS & Airbag warning lights. Diagnoses ABS/ SRS system codes on most 1996 and newer major vehicle models. Please email 📩 AutelStoreOnline @ outlook . com 📩 for help.
- 🎉【All 10 Modes of OBD II Diagnostics Function】The OBD II Diagnostics function is a fast-access option that allows you to carry out a quick test on the engine system of OBD II vehicles. Read Codes, Erase Codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, DTC Lookup, Component Test, Viewing Vehicle Information, Modules Present.
- 🎉【Live Data and Freeze Frame Data】With Live Data functions, Autel AL619 OBD2 diagnostic code reader allows you to view the live PID (Parameter Identification Data) of the vehicle's computer module(s) in text, graph to check the status of various sensors. And Freeze Frame Data enables you to view the vehicle's operating parameters at the moment a DTC is detected. These information will aid the technician by allowing the parameters to be duplicated for diagnostic and repair purposes.
- 🎉【DTC Lookup Feature】Besides showing you the code’s definition while you are reading the diagnostic trouble codes, AL619 features comparably user-friendly DTC Lookup Function which enables you to retrieve the definitions of any error codes from the large database of AL619, saving you from the hassle of wasting time searching definition of every code via Google.
- 【UPGRADE OF NT604-POWERFUL 5 RESETS】Wanna to do maintenance service for your car however the basic 4 system scanner tool can't do it? Then FOXWELL NT614 Elite-the upgraded version of nt604, was born for providing you with 5 special functions-ABS Bleeding/Oil Reset/SAS Calibration/EPB Reset/Throttle Reset. These functions are enough for your daily needs. No need to buy those 300-600 dollors obd2 scanner. Saving your unnecessary repair fee with FOXWELL nt614 car scanner diagnostic tool!
- 【ENGINE/ABS/SRS/TRANSMISSION CODE READER】Don't know what's wrong with your car when the warning light of ABS, transmission, SRS, Engine flashes? NT614 Elite obd2 scanner can pinpoint the problem components. It boasts many functions of engine, abs, srs and transmission such as read & erase fault codes and grapgh live data like engine temp, wheel speed sensor, read transmission temperature, etc. Compared with car repairs, using foxwell nt614 elite is more convenient and a-ffordable.
- 【Best Bang For Your Buck!-FOXWELL NT614 Elite】1. 2025 New software-faster than old one. 2. One click lifetime WIFI f-ree update, no need to use the annoying Micro SD card. 3. New Update-No need to register on the FOXWELL website before use, more convenient! 4. More intuitive viewing with new interface, you can find I/M, Battery Test, DTC Lookup directly.
- 【ABS BLEEDING OBD SCANNER】Do you always feel the brake pedal was slowly sinking to floor or it's loose after doing a complete front & rear brake job? And then you need to take more time than normal to stop your car, which is very dangerous. That's because when you open the brake system to replace components, air gets inside. To get a firm brake pedal, the air need to be removed by bleeding the brakes. NT614 Elite odb2 scanner can do ABS BLEEDING perfectly for your cars.
- 【SMART AUTOVIN & LIFETIME F-REE WIFI UPDATE & PERFECT GIFT CHOICE】With the fantastic AUTOVIN function, this nt614 scan tool can get your VIN and vehicle info rapidly. No need to spend much time in finding your VIN and input it one by one. Also, the lifetime f-ree wifi update is provided for more vehicle coverage, bug fixes, newly added parameters. SAVE AT LEAST 1000+ PER YEAR. And this automotive scanner is a best gift for your Dad, Husband, Boyfriend and Handy Men.
SEOCONTENT-START
Subaru Service and Technical Support Line Newsletter 01 QMR of the Month We are pleased to announce this month’s QMR of the Month Winner: Jeremy DeGroot from Capitol Subaru in San Jose, CA Our June QMR of the Month report outlined the diagnosis and repair of a 2020MY Impreza which presented with a customer concern of all the combination meter warning light coming on. After confirming the condition as reported, Jeremy began his diagnosis by checking for DTCs which revealed a U1235 in each of the networked control units for a loss of communication with the EyeSight system. He proceeded to remove the EyeSight stereo camera cover and found connector R137 securely locked into the camera assembly. Jeremy then used his DVOM to inspect for proper ignition and battery power supply voltages along with the ground wiring to the camera and confirmed normal values for each. Since proper power and ground values were present and there was still a communication failure, Jeremy accessed the EyeSight wiring diagram and turned his attention to the CAN system. After disconnecting the battery to check resistance of the CAN network at pins 9 and 10 of the EyeSight camera connection (R137), he found open resistance (OL) when it should have been approximately 60 ohms. Further review of the wiring diagram showed only one harness connection between the stereo camera and the BIU: R96 to i19 located behind the rightside A-pillar trim. With the intention of using the split-half technique to isolate the apparent open CAN circuit, he removed the A-pillar trim to access the suspect harness connector but immediately noticed pin 5 of R96 (blue CAN wire) had backed out. Jeremy removed the affected pin terminal and after a close inspection with no damage found, reinstalled the pin back into the connector and heard it click into place. A confirmation test of the CAN resistance showed a normal 60 ohms. He then reconnected the battery, started the vehicle and verified all the warning lights previously illuminated cycled off normally. Jeremy’s post-repair road test revealed no further concerns confirming a sound repair. In appreciation for going the extra mile and sharing his experience with us, Jeremy will be receiving the following from his Field Service Engineer: $500.00 Snap-On gift card ©2020 Subaru of America, Inc. All rights reserved. Continued on the next page SUBARU TECHLINE HOLIDAYS & HOURS OF OPERATION Labor Day: (Closed) Monday, September 7, 2020 Mon. – Thurs. 8:30AM – 7:30PM EST Friday 10:30AM – 5:00PM EST Saturday 9:00AM – 3:00PM EST home Articles Contained in this Issue The Subaru TechTIPS newsletter is intended for use by professional Technicians ONLY. Articles are written to inform those Technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained Technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that your vehicle has or will have that condition. Impreza, Legacy, Justy, Loyale, Outback, Forester, Subaru SVX, WRX, WRX STI, Baja, Tribeca, BRZ, XV Crosstrek, Ascent, Crosstrek Hybrid and “Quality Driven” are Registered Trademarks. ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. SUBARU OF AMERICA, INC. IS ISO 14001 COMPLIANT Click on a title below to jump to the article. Click the date located in the footer to return to page 1. CODE ARTICLE………………………………………………………….PAGE (00) STIS New Releases………………………………6-7 (01) QMR of the Month………………………………..1-2 (01) QMR of the Month Award Presentations………………………………………… 2 Tech Tips Greatest Tips (01) Cell Phones, Air Tools and the Techline……. 3 (10) Recovery of Contaminated R-1234yf……..3-4 (12) Water leaking into cabin from door trim all models and model years………………………4-5 (15) Remote Engine Start/ Power Rear Gate Inoperative on Push to Start Vehicles………. 5 August 2020 August 2020 TechTIPS Page 1 of 8 01 QMR of the Month (CONTINUED) The other Regional winners selected from QMRs submitted during July 2020 were: • Dan Gengel from Beardmore Subaru in Bellevue, NE • Sean Ernest from Annapolis Subaru in Annapolis, MD • David Rizzo from West Herr Subaru in Orchard Park, NY • Daniel Evans from North Reading Subaru in North Reading, MA Any Subaru Technician can participate in the QMR of the Month program. See the February 2013 and January 2016 issues of Tech TIPS for full details. You just might see your name and photo in a future issue of Tech TIPS! 01 QMR of the Month Award Presentations As part of our “enhanced” QMR of the Month recognition program, we include a photo (whenever available) of the recipient’s award presentation in TIPS. The winner selected from QMR of the Month submissions received during June 2020 was Jeremy DeGroodt, a Senior Master Technician from Capitol Subaru in San Jose, CA. Jeremy is shown after being presented with his $500.00 Snap-On Gift Card by his Service Manager at Capitol, Miguel Villa. Congratulations and THANK YOU to our June 2020 QMR of the Month Award recipient! August 2020 TechTIPS Page 2 of 8 This series features TechTIPS articles frequently referred to by Techline. This month’s feature is from September 2009. 01 Cell Phones, Air Tools and the Techline In previous issues of TechTIPS, we published an article called “Calling the Techline… Can You Hear Me Now?” This month, we would like to pass along some reminders and reiterate a few very simple requests. We all know how the use of cell phones has become second-nature to most of us and an essential “tool” for getting things done. Unfortunately, reception issues are still prevalent which makes it hard for us to hear you (or for you to hear us). If you are going to call the Techline on your cell phone, please make sure you are in an area where signal strength and/or background noise are not issues, as it is frustrating on both ends when information has to be repeated. Additionally, calling us while standing near a co-worker who is using an air tool makes things particularly “challenging” on our end. NOTE: For obvious safety reasons and certain state laws, Techline reps will NOT talk to Technicians using cell phones while driving a customer’s car. 10 Recovery of Contaminated R-1234yf The Robinair® Models AC1234-6 and AC1234-9 are designed and certified to SAE J2843 HFO-1234yf Recovery/Recycling/Recharging Equipment for Flammable Refrigerants for Mobile Air Conditioning Systems. The machine is designed to recover and recycle R1234yf refrigerant, evacuate air after the system has been open, and recharge refrigerant. The new regulations require that a refrigerant identifier be part of the equipment which prevents recycling or evacuation of contaminated refrigerant. Either Robinair® machine will identify the refrigerant of the vehicle being serviced during all procedures. This includes; diagnostic pressure checks, evacuation, and re-charging. The identification procedure cannot be circumvented. If contaminated refrigerant is detected, a separate evacuation machine and storage tank must be used to clear the machine and the subject vehicle. HFO 1234yf must be at least 98% pure before the machine will recycle the refrigerant in a vehicle. Continued on the next page August 2020 TechTIPS Page 3 of 8 Continued on the next page 10 Recovery of Contaminated R-1234yf (CONTINUED) NOTE: Recovery tanks for contaminated refrigerant are gray with a black top. When the system identifies the refrigerant is contaminated, a special procedure is required for recovery. Please use the Instruction Manual for the Robinair® AC1234-6 or the Robinair® AC1234-9 for specific instructions on how to recover the contaminated refrigerant. 12 Water Leaking Into Cabin From Door Trim- All Models and Model Years When a customer is concerned with water dripping from the door panel to side-sill or into the vehicle, do not overlook the sealing cover installation. Gaps in the cover’s sealant can create a route for water to escape. This condition has been identified on all four doors and in some cases multiple doors on the same vehicle. When encountering this condition, first verify the door drain is free and clear by water testing. Water test with the window glass fully closed and the door open. Pour water down the glass from the outside of the vehicle. There is a small drain hole at the bottom of the door that water should drain from. If it does not, clear the drain and test again to confirm if debris blocking the drain was the only concern or not. After water testing the door and verifying the drain operates as designed, CAREFULLY remove the door trim panel and visually inspect the sealing cover. If inspection finds any gaps in the sealant, do not replace the sealing cover. Instead repair the condition by carefully removing and reinstalling the sealing cover (making sure to apply even pressure around the parameter of the cover) then visually verify there are no remaining sealant gaps. A final water test will confirm the is repair. August 2020 TechTIPS Page 4 of 8 12 Water Leaking Into Cabin From Door Trim- All Models and Model Years (CONTINUED) 15 Remote Engine Start/ Power Rear Gate Inoperative on Push to Start Vehicles When presented with a customer concern of the Remote Engine Start (RES) not working, or the Power Rear Gate (PRG) is inoperative with the engine running, be sure to inspect the Park Position Switch and signal to the BIU. This concern may not always be easy to spot as a Push Start vehicle will still be able to be started, even if the BIU is not reading the correct input. When the RES is activated, the control module checks the BIU input of the Park Switch before it will operate. If it does not see this, the RES will fail to start the vehicle. Check the BIU P SW reading in the live data. Likewise, the PRG looks for this P SW signal from the BIU to activate while the engine is running. Continued on the next page August 2020 TechTIPS Page 5 of 8 00 STIS New Releases ITEM CODE ITEM TYPE TITLE CREATED DATE 03-82-18R Technical Service Bulletin Clutch Release (Throw-Out) Bea… 26-Aug-20 H671SAN200 Accessory Installation Guide PORT INSTALLATION: 2020MY Outb… 25-Aug-20 15-258-19R Technical Service Bulletin 2020MY Legacy and Outback 25-Aug-20 B321SFL020 Accessory Installation Guide PORT INSTALLATION: 2021MY Asce… 25-Aug-20 07-155-19R Technical Service Bulletin Power Rear Gate (PRG) Control … 25-Aug-20 07-143-18R Technical Service Bulletin Power Rear Gate (PRG) Control … 25-Aug-20 H671SXC200 Accessory Installation Guide 2021MY Ascent Wireless Charger… 24-Aug-20 MSA5B2102A Owner Manual 2021 Forester Getting Started … 24-Aug-20 MSA5M2123A Owner Manual 2021MY Forester Subaru STARLIN… 24-Aug-20 MSA5M2113A Owner Manual 2021MY Forester Eyesight Owner… 24-Aug-20 MSA5M2102A Owner Manual 2021MY Forester Owner’s Manual 24-Aug-20 U8290BE Service Manual 2021MY Forester New Car Inform… 24-Aug-20 15-270-20 Technical Service Bulletin 2020 Outback & Legacy FOTA (Fi… 19-Aug-20 06-78-20 Technical Service Bulletin 2019-20 MY Ascent Brake Pad D… 18-Aug-20 E551SFL200 Accessory Installation Guide 2021 Crosstrek (all models) Fr… 18-Aug-20 15-269-20 Technical Service Bulletin 2017-18MY Forester A/C Condens… 17-Aug-20 07-124-17R Technical Service Bulletin Reprogramming File Availabilit… 17-Aug-20 H4510FL100 Accessory Installation Guide 2021MY Crosstrek Fog Light Kit… 13-Aug-20 L101SSJ001 Accessory Installation Guide 2019-21MY FORESTER TRAILER HI… 13-Aug-20 L101SSJ001 Accessory Installation Guide 2019-21MY FORESTER TRAILER HI… 13-Aug-20 L101SSJ001 Accessory Installation Guide 2019-21MY FORESTER TRAILER HI… 13-Aug-20 15-261-20R Technical Service Bulletin Reprogramming File Availabilit… 13-Aug-20 06-77-20R Technical Service Bulletin DTCs C1531 and C1741- VDC Cont… 12-Aug-20 WTB-63R Subaru Product/Campaign Service Campaign – Electronic … 12-Aug-20 Service Diagnostics 2021MY Forester Service Manual… 11-Aug-20 H501SSG203 Accessory Installation Guide PORT INSTALLATION: 2019-2021MY… 11-Aug-20 13-103-20 Technical Service Bulletin 2021 MY Paint Coding Informati… 10-Aug-20 J101SFL600 Accessory Installation Guide PORT INSTALLATION: 2021MY Cros… 10-Aug-20 MSA5M2118A Owner Manual 2021MY Crosstrek Eyesight Owne… 10-Aug-20 MSA5M2119A Owner Manual 2021MY Crosstrek Subaru STARLI… 10-Aug-20 MSA5B2107A Owner Manual 2021 Crosstrek Getting Started… 10-Aug-20 MSA5M2107A Owner Manual 2021MY Crosstrek Owner’s Manua… 10-Aug-20 Service Diagnostics 2021 Legacy/Outback Service Ma… 10-Aug-20 U2600BE Service Manual 2021MY Legacy/Outback New Car … 10-Aug-20 07-176-20R Technical Service Bulletin DTCs B118B, B11E5, B11E6 in Dr… 5-Aug-20 16-130-20 Technical Service Bulletin DTC P0730, Erratic Upshifting … 5-Aug-20 02-161-15R Technical Service Bulletin New Installation Procedure for… 4-Aug-20 J501SXC150 Accessory Installation Guide PORT INSTALLTION: 2021MY Ascen… 4-Aug-20 All revised publications are highlighted in yellow. Continued on the next page August 2020 TechTIPS Page 6 of 8 ITEM CODE ITEM TYPE TITLE CREATED DATE J501SXC130 Accessory Installation Guide PORT INSTALLTION: 2021MY Ascen… 4-Aug-20 B321SFL020 Accessory Installation Guide PORT INSTALLATION: 2021MY Impr… 4-Aug-20 14-22-16R Technical Service Bulletin Special Service Tool Cross Ref… 4-Aug-20 09-72-20 Technical Service Bulletin Intake Manifold / Tumble Gener… 31-Jul-20 167-000961EN-A Other/Miscellaneous Battery Management Information… 29-Jul-20 MSA5M2128A Owner Manual 2021MY SUBARU STARLINK Safety … 29-Jul-20 MSA5B2100A Owner Manual 2021MY Ascent Getting Started … 28-Jul-20 MSA5M2126A Owner Manual 2021MY Ascent EyeSight Owner’s… 28-Jul-20 MSA5M2124A Owner Manual 2021MY Ascent SUBARU STARLINK… 28-Jul-20 MSA5M2100A Owner Manual 2021MY Ascent Owner’s Manual 28-Jul-20 15-236-18R Technical Service Bulletin Reprogramming File Availabilit… 28-Jul-20 15-211-17R Technical Service Bulletin Reprogramming File Availabilit… 28-Jul-20 L101SAN000 Accessory Installation Guide PORT INSTALLATION: 2020MY Outb… 27-Jul-20 15-268-20 Technical Service Bulletin USB Map Data Update Procedure … 27-Jul-20 00 STIS New Releases August 2020 TechTIPS Page 7 of 8 Continued on the next page *** Now you can e-mail your TechTIPS input and suggestions to: tech@subaru.com *** SUBARU TECHLINE Monday – Thursday 8:30 am to 7:30 pm Hours of Operation Friday 10:30 am to 5 pm and Saturday 9 am to 3 pm This is your chance to offer suggestions for use in future issues of TechTIPS! Make sure that if you e-mail us, you place in the subject line of your e-mail “For TechTIPS Newsletter”. Thank you! Model: Year: VIN: Description of situation encountered: Your suggestion for repair procedure, product improvements, etc.: Please attach separate sheets, if necessary. You may also want to include Service Manual diagrams or references, or your own drawings to assist in describing your suggestion. All information submitted becomes the property of Subaru of America, Inc. Permission is granted to Subaru of America, Inc. to print your name and suggestions in TechTIPS and other Subaru of America, Inc. publications. Mail items to: PO Box 9103; Camden, NJ 08101-9877. Your Name: Signature: Dealer’s Name: City: Date: Dealer Code: August 2020 TechTIPS Page 8 of 8
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