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NHTSA ID Number: 10186428
Manufacturer Communication Number: TechTips
Summary
Subaru service and technical support line newsletter. (QMR of the Month)
Articles Contained in this Issue
Click on a title below to jump to the article.
Click the date located in the footer to return to page 1.
CODE ARTICLE………………………………………….PAGE
(00) STIS New Releases………………………………… 6
(01) QMR of the Month………………………………..1-2
(01) QMR of the Month Award
Presentations………………………………………… 2
Tech Tips Greatest Tips
(05) Abnormal Noise Diagnosis……………………3-4
(01) Techline Staffing Changes…………………….3-4
(06) VDC Control Module Replacement Followed .
by SRH Warning Light Information…………… 4
(15) Remote Engine Start (RES)- No Start After
Registration, MY20+ Legacy/Outback or .
MY19 + Impreza/Crosstrek (Key Start)…….. 5
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
SUBARU | SUBARU | 9999 |
1 Associated Document
Manufacturer Communications
TIPS0121 2021 January TechTIPS Newsletter
https://www.nhtsa.gov/recalls?nhtsaId=10186428
MC-10186428-0001.pdf 570.201KB
- 【Easy to Use--Work out of box】+【FOXWELL 2024 New Version】 FOXWELL NT604 Elite scan tool is the 2024 new version from FOXWELL, which is designed for those car owners who want to figure out the cause issue before fixing the car problem via scanning the most common systems like abs srs engine and transmission.The NT604 Elite diagnostic tool comes with latest software, which can be used out of box. No need to waste time to download the software first.
- 【Affordable】+【Reliable Car Health Monitor】 Will you be confused what happen when the warning light of abs/srs/transmission/check engine flashes? Instead of taking your cars to dealership, this foxwell scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. It will t-urn off the warning light car after the problem is fixed.👉TIPS: Airbag crash/collision data can NOT be cleared even you replace the new airbag.
- 【5 in 1 Diagnostic Scanner】Compared with those auto scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also it can be an abs/srs scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it.
- 【Fantastic AUTOVIN】+【No extra software fee】Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite abs srs scanner supports 60+ car makes from worldwide (America/Asia/Europe). You don’t need to pay extra software fee.
- 【Solid protective case KO plastic carrying bag】+ 【Lifetime update】Almost all same price-level obd scanner diagnostic tool only offers plastic bag to hold on the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- 2024 Top Choice for ABS Bleeder Scan Tool - Is the brake pedal always slowly sinking down or becoming loose? This ABS brake bleeding scan tool will cycle the pump and valves to achieve a tight brake pedal. It's the most affordable obd2 scanner with ABS auto bleed. By following the instruction step by step, even a beginner can navigate through easily. Coverage check before purchasing via FOXWELL official site: Support- Diagnostic Coverage List. Tip: It won’t work on vehicles lacking an auto bleed function.
- More Than a Entry Level OBD2 Scanner, Ideal for Home Mechanics - Based on the NT301 FOXWELL Scanner, NT630 Plus takes OBD-II diagnostics to the next level by customizing functions for ABS and SRS system. This SRS and ABS scanner provides in-depth insights on error code diagnosis, wheel speed sensor, airbag circuits, cable connectors monitor, etc... Note: This scanner DOES NOT work on Airbag crash data/programming issues.
- No More Higher End Service than You Need - One NT630 Plus is enough! This obd2 scanner with ABS and SRS takes in-depth diagnosis on Anti-Lock Brake System & SRS/Airbag, and also performs Airbag light reset/ SAS(Steering Angle Sensor) adjustment/ Oil light reset daily reset services. These issues will be restored after the car faults repaired. Note: Some classic vehicles without the electronic control system can not support the reset service.
- Also can Work like NT301 - The NT630 Plus ABS code reader can connect to the OBD-II port directly. It will diagnose all OBD-II modules instantly, displays the live data, locates bad sensors and indicate I/M readiness status before the annual inspection. Guides you to do the maintenance work, reduces the potential driving risk and keep a peak performance on the road.
- Higher-level Services wih Lower Cost - Cost less to own a ABS SRS Bidirectional Scan Tool that is not found on similar code readers & scan tools. This car diagnostic scanner allows you to test all potential car faults in the ABS/Airbag system, with functions returning to normal once you exit the program. Please note, that only ABS/SRS modules are supported.
- [Transform Your Car Care Experience] - With BLCKTEC, instantly become your own professional mechanic. Effortlessly read and clear your car’s trouble codes and check engine light, ensuring your vehicle stays in top condition.
- [Empower Yourself with Comprehensive Diagnostics] - Unlock the full potential of your vehicle with the BLCKTEC 430. Access detailed diagnostics previously exclusive to professional mechanics’ OBD2 scan tools, including ABS, Airbag, SRS, TPMS codes, and beyond, right at your fingertips.
- [Drive with Confidence] - The BLCKTEC 430 is more than just a car code reader; it's your personal vehicle health advisor. Receive tailored repair reports with potential causes and verified solutions for your specific make and model, guiding you to the right fix every time.
- [Seamless Connectivity, Ultimate Convenience] - Experience the freedom of wireless diagnostics with this portable car scanner. Easily connect via Bluetooth to our intuitive sensor, and enjoy all the functionalities of high-end scan tools without the clutter of wires, directly from your smartphone or tablet.
- [DIY Repairs Made Easy] - Navigate car maintenance with ease using our premium app. Access a vast library of easy-to-follow repair videos, guiding you through each step of the repair process, compatible with both iOS & Android devices.
- 🎉【2024 Upgraded Ver. of AL519/ ML519/ ML619】Autel develops the brand-new AutoLink AL619 as the advanced ver. of Autel ML519, AL519, AL319, MS309. This AL619 OBD2 scanner can scan ABS & SRS systems, and support 10 Modes of OBD II Diagnostics Function on Worldwide Vehicles to read, erase codes and turn off the MIL, ABS, SRS warning lights so that you can better maintain your car when related malfunctions occur and make your vehicle ready for the annual test.
- 🎉【Accurate ABS/ SRS Diagnostics Functions】The ABS/ SRS diagnostic function is used to retrieve and clear codes from the ABS/ SRS systems. It can read and clear DTCs, show definitions of each code, display live data of multiple sensors in the graph to locate fault causes, and assist home mechanics to do the proper repair and clear ABS & Airbag warning lights. Diagnoses ABS/ SRS system codes on most 1996 and newer major vehicle models. Please email 📩 immoautel @ outlook. com 📩 for help.
- 🎉【All 10 Modes of OBD II Diagnostics Function】The OBD II Diagnostics function is a fast-access option that allows you to carry out a quick test on the engine system of OBD II vehicles. Read Codes, Erase Codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, DTC Lookup, Component Test, Viewing Vehicle Information, Modules Present.
- 🎉【Live Data and Freeze Frame Data】With Live Data functions, Autel AL619 OBD2 diagnostic code reader allows you to view the live PID (Parameter Identification Data) of the vehicle's computer module(s) in text, graph to check the status of various sensors. And Freeze Frame Data enables you to view the vehicle's operating parameters at the moment a DTC is detected. These information will aid the technician by allowing the parameters to be duplicated for diagnostic and repair purposes.
- 🎉【DTC Lookup Feature】Besides showing you the code’s definition while you are reading the diagnostic trouble codes, AL619 features comparably user-friendly DTC Lookup Function which enables you to retrieve the definitions of any error codes from the large database of AL619, saving you from the hassle of wasting time searching definition of every code via Google.
- [ABS & SRS Scanner with Active Test] The ABS/ SRS diagnostic tool Read & clear DTCs, displays live data in a graph to locate the cause of faults and assists the home mechanic with repairs and clearing ABS and airbag warning lights. Active test sensors, valves or solenoids etc. and tracks any threats in real time. It is invaluable to have a diagnostic tool with Active Test feature that you will never find on similar ABS/ SRS scanners.
- 【3 HOP Reset Services 】Easy to set up 3 regular reset services for Oil Light, Battery Management System, and Steering Angle Position. With this obd2 scanner, you can reset the oil service light and reset pre-programmed mileage intervals for energy efficiency; adjust or reset the steering angle position to keep steering aligned; and clear the original low battery fault information. No need to leave home for shop-quality car maintenance.
- 【All OBD2 Test Modes 】 This ABS & SRS scan tool is also a full featured obd2 code reader, allowing a quick test of the engine system of OBD II vehicles, can Read/Clear engine light codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, Evap Test, Read Vehicle Information, and help pass smog test for most post-1996 OBD2/CAN vehicles.
- [DTC LookUp Library] Can't read the code? Go to the DTC LookUp Library. The Topdon AL600 OBD2 scanner offers a wealth of code definitions so you don't have to look them up in a list or database, and the HELP function takes you to diagnostic tips for possible fixes, saving time searching for repair materials online. No other scan tool or code reader under $100 offers this level of assistance.
- [User-Oriented] You'll love the feel of this automotive scanner, with black rubber grips all around the outer edges for durability and to withstand accidental drops. With its easy access menu, you can operate all functions in minutes with just a few button presses. The 3-color LEDs give you a intuitive indication of the OBD2 test results in a second. 3 shortcut keys, one key to read/clear DTCs and a one-touch smoke status check make it easy to use even for beginners.
- The VD500 OBD2 scanner is specifically designed to diagnose Volkswagen Group (Fits for VW/Audi/Skoda/ SEAT) 12-volt 16-pin vehicles, but can also be used with other 12-volt (non-Volkswagen) and light trucks (non-electric) vehicles manufactured in 1996 or later that are OBD II -compliant with standard 16-pin OBD II protocols (J1850 VPM, J1850PWM, ISO9141, KWP 2000 and CAN). Please send your vehicle information to our 💌amazon@anceltech.com💌 to check compatibility.
- For Volkswagen (VAG) vehicles diagnostics, the device can not only read and clear codes on engine, ABS, transmission, SAS (not all cars), ESP, TPMS and other systems, but also reset the oil, brake pad and throttle position adaption.
- For other OBD II vehicles (non-Volkswagen), the VD500 can read and clear fault codes, display fault code definitions, turn off the CEL (check engine light) and retrieve VIN information ONLY.
- The VD500 diagnostic offering for Volkswagen vehicles covers the following vehicles: fits for VW (CC, EOS, Golf, GTI, Jetta, Passat, Phaeton, Polo, Rabbit, Sharan, Tiguan, Touran, Touareg); fits for Audi (A3, A4, A6, A7, A8, A5, Q3, Q5, Q7, R8, RS3, TT, RS, RS5, S4, S6); fits for Skoda (Octavia, Rapid, Yeti, Kodiaq, Fabio, Superb); fits for SEAT (Leon, Ateca, Ibiza, Altea, Cushion, Cord, Alhambra) Diagnostics.
- With English and German as display languages, this diagnostic scan tool provides life-time free software updates to fix the latest bugs or add new parameters. Simply download the software from the official website, then follow on-screen instructions to install it.
- [Pro OBD2 Scanner] - BlueDriver is the easiest way to scan and understand your vehicle like a professional mechanic. Read and clear your car’s trouble codes and check engine light.
- [Read & Clear All The Codes] - BlueDriver's enhanced vehicle diagnostics gives you access to information normally available only to mechanics on their OBD2 scan tools. Now you can read and clear ABS, Airbag, SRS, TPMS codes, and many more.
- [Get The Right Fix] - Much more than a car code reader, BlueDriver is a diagnostic tool. Get unlimited specific repair reports containing possible causes, reported fixes, and more for virtually every vehicle make and model.
- [Wireless & Bluetooth Enabled] - Say goodbye to wires. BlueDriver connects with Bluetooth via your phone/tablet to a sensor that plugs into your car's OBDII port. Get all of the capabilities of an expensive code reader & scan tool without any annoying wires.
- [User-Friendly App and Repair Videos] - BlueDriver gives you more ways to scan and fix your vehicle. Our iOS & Android app connects you to a large database of repair videos with step-by-step directions of repairs.
- 【Great Ideal For Every Car Owner】Prefect choice for your father, husband, brother or boyfriend. EVERY CAR OWNER WILL NEED IT! Also, the lifetime f-ree update is provided for more vehicle coverage, bug fixes. SAVE AT LEAST $1000+ PER YEAR!Get LAUNCH CRP123 Elite car diagnostic scanner and give your lover a surprise!Get the Extra Gifts :Protective Case Storage Bag,please reach us at: cardiag-aftersales @ hotmail.com.
- 【 Read & Clear/Reset Engine/ABS/SRS/Transmission Diagnostic Scan Tool 】LAUNCH CRP123 OBD2 Scanner can test Engine, Transmission, ABS and Airbag four systems, also reads and resets code, displays data stream graphic, stores and playbacks dynamic data stream,helps to quick analysis and diagnosis.
- 【 Error Fault Code Reader】Except the full 10 modes OBD2 diagnostic functions like, retrieving I/M readiness, Freeze Frame Data, Read Dynamic Data stream and V-ehicle Information, O2 Sensor Test, EVAP Test of F-uel Tank System (Mode 8) and Advanced On-board Monitoring (Mode 6), launch crp123 obd2 scanner can not only reveal what error codes your car is producing, but also erase your v-ehicle’s check engine light after problem fixed, the DTC help and explanation also tell you the exact problem.
- 【 Live Data Graphing + Read/Record/Playback Data stream + Print diagnostic data 】Live Data Graphing,more intuitive to know your vehicle’s problem.Large size Color Screen ;Print Function:Print the diagnose result easily; with user manual and register & update tutorial video uploaded in the link by us,you can Look up it anytime by ONE-CLICK.
- 【 Find Your Vehicles Here】Launch CRP123 obd2 scanner Supports mainstream vehicles on the world,fit for ACURA VW AUDI AUST FORD BENZ BMW CHRYSLER FIAT GM HOLDEN HONDA HYUNDAI INFINITI JAGUAR ISUZU KIA LANDROVER LEXUS MAZDA MITSUBISHI NISSAN OPEL PORSCHE SAAB SEAT SKODA SMART MERCEDES SPRINTER SUBARU SUZUKI SCION TOYOTA USA FORD VOLVO PEUGEOT CITROEN RENAULT EUROFORD.Etc.
- ABS/SRS OBD2 Scanner > Enjoy this ABS SRS OBD2 code reader to reveal exact issues underlying in your brake, airbag, and engine systems, test individual ABS/SRS sensors, valves, or solenoids to quickly locate malfunctions (compatible with GM, Nissan, Fiat, Benz, Volvo, Land Rover, BMW, USA Ford, please reach us for details.), making sure critical safety systems work in perfect harmony together against accidents to be safe than sorry. NOTE: Only support upgrade on windows.
- 3 Most Needed Service Functions > This TOPDON OBD2 scanner guides you through step by step procedures to reset oil service light and programmed mileage intervals for engine efficiency (Oil Reset); to calibrate steering wheel position for vehicle’s traveling in a straight line (SAS Reset); to clear the original low battery fault information against coming battery failures or damage (BMS Reset); saving your needless visits to mechanics. NOTE: Not suitable for all models, please reach us for compatibility.
- Full OBD2 Diagnostics > Say goodbye to the hassle of manual check-ups via this srs bi-directional code reader. Quickly correct Check Engine Light warning on most OBD2/CAN compatible vehicles. Easily access to your smog status with one simple click I/M Readiness; and being filled with features for live data readings, freeze frame data, plus EVAP system, onboard monitor test means this scan tool checks all daily car care boxes.
- Work Easier > Red-Yellow-Green LEDs in this OBD2 diagnostic scanner TOPDON Arilink600 quickly show the overall DTC status without toggling through menu selections. HELP hotkey takes you directly to detailed descriptions/tips. Read/Erase DTC, I/M readiness shortcuts are added for optimized operation, along with DTC Lookup library for interpreting codes, designing the SRS OBD2 reader diagnostic tool a pleasure to use right out of the package even for beginners.
- Helpful Service > Get instant, free lifetime access to the most recent updates to add new car models and troubleshooting bugs making the OBD2 scanner TOPDON AL600 a long-term investment for any home mechanics. The extended 1 years of quality assurance sweetens the worry-free deal even further. Multilingual Menu: EN, FR, ES, DE, IT, RU, PT, and JP. NOTE: Only support upgrade on windows.
- [OBD2 Scanner] The TOPDON OBD2 scanner performs all ENG/AT/SRS/ABS diagnostics with 4-in-1 graphic live data. 🚩It covers all OBD2 tests for 67 manufacturers and 10000+ model. It also features 5-second one-touch AutoVIN, 🚩a free one-touch lifetime upgrade through WiFi, library DTC, 12 languages, 🚩printable auto-generated report with email sharing, 🚩smooth Android 11.0, 32GB ROM, 🚩vivid 5-inch touchscreen, and up to 10 hours of battery life.
- [4 Car System Code Reader] The TOPDON OBD2 scanner accesses 4 systems: 🚩Engine/ABS/SRS/Transmission. It identifies the ECU version, pull DTCs with 4-in-1 graphic live data and DTC explanation to identify issues, erase DTCs to turn off the warning lights after repair (For cars made in 2005 and newer). In order to help you extend the lifespan of your vehicle while improving performance, this code reader also includes all obd2 test modes to solve the major concerns for all vehicles.
- [User-Oriented TOPDON OBD2 Scanner] With this scan tool's touchscreen and rubberized buttons, you may easily navigate through menus or process while following a logical path. With 32GB on-board memory, the scanner enables for the recording of several diagnostic reports, which can be shared via email and printed for review. Along with this, you can 🚩upgrade your software for free for lifetime with one-touch over Wi-Fi for that help update the features and expanding car coverage.
- [Multiple Functions] The Smart AutoVIN of this TOPDON OBD2 scanner keeps track of your manual selections for vehicle make, model, and year and directs you to the suitable diagnostics. 🚩Max 4 Live Data streams integrated for much easier data processing. Diagnostic feedback online with this diagnostic tool to help you get tough repair operations well-completed. Real-time car battery voltage monitoring identifies probable vehicle defects.
- [Wide Coverage] With its multilingual menu and 🚩coverage of 67 car brands and 10,000+ models spanning North America, Europe, and Asia (including Malaysia, India, and Iran), this car scanner is compatible with the majority of 1996 and newer OBDII compliant automobiles (EN, FR, ES, DE, IT, RU, PT, JP, KR). Before buying, make sure the OBD2 scanner is compatible with your vehicle. The package contains only a charging cable and not a power adapter.
Last update on 2024-06-30 / Affiliate links / Images from Amazon Product Advertising API
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SEOCONTENT-START
January 2021 TechTIPS Page 1 of 7 Subaru Service and Technical Support Line Newsletter ©2021 Subaru of America, Inc. All rights reserved. 01 QMR of the Month We are pleased to announce this month’s QMR of the Month Winner: Leo Gilmore from Ruge’s Subaru in Rhinebeck, NY This month’s winning Quality Monitoring Report selected from November’s submissions was a departure from the way we normally receive them. Leo’s report was submitted with all the details contained in an extremely well-done PowerPoint® presentation. His report detailed the diagnosis and repair of a 2013 Impreza 2.0i with recurring P0366 and P0391 camshaft position sensor DTCs which set after camshaft carrier reseal repairs were performed by another Technician. Both codes would reset immediately after being cleared and re-starting the engine. The Service Manual diagnostic procedures begin with numerous circuit integrity tests. Leo decided to start his diagnosis by confirming the integrity of his camshaft position sensor waveforms instead. If any abnormality is identified, the offending sensor would normally be replaced but, as it turned out in this case, replacing the sensor would not have repaired the condition. Leo provided the waveforms in his presentation which showed the engine was timed properly and, identified extra pulses on both Bank 1 (before a reluctor notch) and on Bank 2, just after a reluctor notch. He compared these waveforms to a known good vehicle with the same 2.0L engine to confirm his suspicions. Leo then removed both sensors and examined both reluctor discs where damage was identified on each. Although the damage was relatively minor, it was enough to cause the extra pulses identified on the waveforms. After replacing both camshaft sprocket assemblies, the DTCs did not reset confirming a sound repair. Leo’s presentation included details of his testing procedures, his test results and high-quality photos documenting the damaged components. In appreciation for going the extra mile and sharing his experience with us, Leo will be receiving the following from his Field Service Engineer: $500.00 Snap-On gift card SUBARU TECHLINE HOLIDAYS & HOURS OF OPERATION Mon. – Thurs. 8:30AM – 7:30PM EST Friday 10:30AM – 5:00PM EST Saturday 9:00AM – 3:00PM EST The Subaru TechTIPS newsletter is intended for use by professional Technicians ONLY. Articles are written to inform those Technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained Technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that your vehicle has or will have that condition. Impreza, Legacy, Justy, Loyale, Outback, Forester, Subaru SVX, WRX, WRX STI, Baja, Tribeca, BRZ, XV Crosstrek, Ascent, Crosstrek Hybrid and “Quality Driven” are Registered Trademarks. ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. SUBARU OF AMERICA, INC. IS ISO 14001 COMPLIANT Continued on the next page January 2021 home January 2021 TechTIPS Page 2 of 7 01 QMR of the Month (CONTINUED) The other Regional winners selected from QMRs submitted during November 2020 were: • Tau Jeppesen from Larry H. Miller Subaru in Boise in Boise, ID • Thomas Slaughter from Motor Mile Subaru in Christiansburg, VA • Michael Ianglois from Subaru By-the-Bay in Bay Shore, MI • Derick Smith from Granite Subaru in Hudson, NH Any Subaru Technician can participate in the QMR of the Month program. See the February 2013 and January 2016 issues of Tech TIPS for full details. You just might see your name and photo in a future issue of Tech TIPS! 01 QMR of the Month Award Presentations As part of our “enhanced” QMR of the Month recognition program, we will include a photo (whenever available) of the recipient’s award presentation in TIPS. The winner selected from QMR of the Month submissions received during November, 2020 was Leo Gilmore, a Technician from Ruge’s Subaru in Rhinebeck, NY. Leo’s name may sound familiar as a QMR he submitted was selected as our winner back in February of 2020. Leo is shown above after being presented with his $500.00 Snap-On Gift Card. To Leo’s right is Dealer Principal Lewis Ruge, and to his left is Service Manager Jack Cleary. Congratulations and THANK YOU (AGAIN!) to our November 2020 QMR of the Month Award recipient! Continued on the next page January 2021 TechTIPS Page 3 of 7 This series features TechTIPS articles frequently referred to by Techline. This month’s feature is from December 2018. 05 Abnormal Noise Diagnosis The Techline continues to receive calls from Technicians needing assistance with noise concerns. One thing to keep in mind when calling is to have very specific details on the noise and its location. If possible, it is recommended a video of the noise be submitted for the Techline to better assist you. If unable to duplicate the noise, arrange for a test drive with the customer. One of the things you will need to diagnose a noise which is hard to find is a set of chassis ears. This will be one of the first recommendations by the Techline in order to get the noise localized. Once localized, Techline may have a better idea of a possible cause and be able to give better advice on how to approach the noise. One of the main issues the Techline sees is lack of detail. Here are some questions Advisors can ask customers or, you should have the answer to when calling: When does the noise occur? (hot, cold, rough surface only, etc.) Where is the noise coming from? (L/F, R/R, center of vehicle, etc.) • Steering/suspension related • Engine/trans/driveline related • Brake application related • Body noise related Is the noise normal? (Not sure? Compare it to a like vehicle.) Check for any related TSBs or TIPS on the issue. REMINDER: An Electronic Listening Device is required as per Subaru Minimum Required Equipment List found on SubaruNet. 01 Techline Staffing Changes As part of our on-going initiative to improve our position in the Service Satisfaction Index rankings and to provide even greater levels of service, the Subaru Techline is in the process of adding more representatives to help better assist with your needs. Along with these new Technical Representative positions, there have been other changes among our current staff: • William Humphries began his automotive carrier in 2006. He started as a tech at Bryan Subaru in July 2015. He quickly reached Master level and joined Techline in the fall of 2018. He achieved Senior Master level in 2020 and was Promoted to Field Auditor – Warranty Compliance in January 2020. January 2021 TechTIPS Page 4 of 7 01 Techline Staffing Changes (CONTINUED) • Dan Selle has moved from his position on the Techline after 8 years to the Field Quality Assurance group as a Quality Data Specialist. • Andrew Weisenberger has moved from the Techline after 2.5 years of service. Andrew has joined the Technical Training Department at the San Francisco, CA Area Training Center as a Field Service Training Manager. Andrew had worked at the retailer level as a Subaru Master Technician for 4 years prior to joining the Techline. We wish him the best in his new role. • Tony Saban began his career at SOA in 1990 coming into the SEC as a technician. He continued there as both technician and SOA Parts Warehouse manager until 1995. Tony then moved to SAS as a claims processor until being incorporated into CDS in 1997. In his time in CDS he handled all aspects of claim type processing as well as Audit and Vendor Recovery functions. Tony then moved to the Techline in 1999 where he became the supervisor. Nearing the end of 2020 Tony has now been promoted to Warranty Claims Operations Manager. • Micah McCurdy started his Subaru carrier at Austin Subaru in 2010, moving to Techline in the fall of 2019. In late February 2021 he will be moving on from his position on the Techline to the Field Quality Assurance group as a Field Quality Data Specialist. • Jonathan Matyasovski will be taking over the Senior Techline Representative role. He has been with the Techline team for 4 years after a decade in the field. 06 VDC Control Module Replacement Followed by SRH Warning Light Information When completing replacement of the VDC Control Module (CM) vehicle applied model information must be written into the new VDC CM. Techline line has received inquiries from technicians that have properly completed this VDC CM applied model setting, finding the Steering Responsive Headlight (SRH) warning lamp flashing on the Combination Meter. The SRH warning light flashing is accompanied with no movement of the headlights when driving. In all reported cases the headlights will complete the initialization sweep at key on but will not function from that point on. When the new VDC CM is installed it does not have an applied model setting written, it is “blank.” The SRH CM attempts communication via LAN with the blank VDC CM. Since the VDC CM is blank it has no vehicle height information to share resulting in the SRH CM to go idle and not fully function. This phenomenon does not present any trouble codes when the systems are scanned. Techline and SBR have confirmed this phenomenon and have this work around to prevent unnecessary replacement of the SRH CM. Disconnect the vehicle battery> Disconnect the SRH CM> Connect the vehicle battery> Rewrite the VDC CM applied model setting with the SRH CM disconnected> Cycle the key to the off position> plug in the SRH CM> Cycle the key on. Note: Until applied model setting is finished, vehicle height information is lost and will result in SRH warning lamp illumination. January 2021 TechTIPS Page 5 of 7 Remote Engine Start (RES)- No Start After Registration, MY20+ Legacy/Outback or MY19+ Impreza/Crosstrek (Key Start) 15 When completing installation of Remote Engine Start (RES) on MY20+ Legacy/Outback or MY19+ Impreza/ Crosstrek (Key Start) a no start condition may occur. In this scenario the vehicle will not remote start immediately after successfully registering the RES to the Immobilizer system. The vehicles Combination Meter will illuminate, and the gauges will sweep followed by ignition off. (Some vehicles the horn will sound, and park lights will flash three times.) This condition can be corrected by waiting for the vehicles CAN bus to “go to sleep” before making the RES attempt after registration. This condition has been found to occur in the following vehicles and kits: • MY20+ Legacy/Outback with Key Start Ignition – RES Kit #H001SAN100 / H001SAN101 • MY19+ Impreza/Crosstrek with Key Start Ignition – RES Kit #H001SFL400 / H001SFL401 To reduce unnecessary replacement of the RES control module or other vehicle components follow the steps outlined below: 1. Ensure the RES Registration process was successful. 2. Turn the ignition OFF and remove the ignition key. 3. Disconnect the SSM4 (DST-i) and remove from the vehicle. 4. Ensure all doors, hood and trunk/hatch are closed and lock doors/arm security system with the Factory Remote Keyless Entry (RKE) transmitter. 5. Observe the security indicator light on the instrument cluster. It should be “flashing rapidly”. 6. Once the security system has armed, the security indicator light changes status from “flashing rapidly” to a “double flash”, wait an additional thirty (30) seconds. 7. Attempt to Remote start the vehicle using the Remote Engine Start transmitter. Press button two (2) times within three (3) seconds. a. Remote Engine Start success = complete. b. Remote Engine Start failure (same issue/scenario) = repeat steps 4-7 again. If the same issue occurs, proceed to the RES Troubleshooting Guide for component testing. Note: The RES Troubleshooting Guide can be found on STIS> Online Reference> Publication Type “Troubleshooting Guide”> select Model Year, Car Line and Trim. Continued on the next page January 2021 TechTIPS Page 6 of 7 00 STIS New Releases ITEM CODE ITEM TYPE TITLE CREATED DATE 18-204-21 Service Manual Correction Service Manual Corrections 19-Jan-21 WRK-20 Subaru Product/Campaign Bulletin Air Conditioning Refrigerant P… 18-Jan-21 WRF-20 Subaru Product/Campaign Bulletin Air Conditioning Refrigerant P… 18-Jan-21 12-299-20R Technical Service Bulletin 6/8-way and Driver’s Seat Hing… 18-Jan-21 07-182-20 Technical Service Bulletin Door Latch / Lock Actuator Mot… 15-Jan-21 12-300-20R Technical Service Bulletin Power Rear Gate (PRG) Switch T… 15-Jan-21 15-265-20R Technical Service Bulletin “Destination to Vehicle” Gen 2… 14-Jan-21 15-266-20R Technical Service Bulletin Telematics Function and Operat… 14-Jan-21 15-267-20R Technical Service Bulletin Telematics System Automatic Co… 14-Jan-21 15-242-19R Technical Service Bulletin Telematics System Diagnostic Q… 14-Jan-21 U1760BE Service Manual 2021MY WRX/STI New Car Informa… 14-Jan-21 15-219-18R Technical Service Bulletin Error Code 202 and / or 204 Ge… 14-Jan-21 15-257-19R Technical Service Bulletin STARLINK Service Leads, DTC B2… 14-Jan-21 15-195-16R Technical Service Bulletin Servicing and Claim Submission… 14-Jan-21 15-251-19R Technical Service Bulletin DTC B2A16 14-Jan-21 Service Diagnostics 2021MY WRX/STI Service Manual … 13-Jan-21 SOA567X070 Accessory Installation Guide Subaru Extended Crossbar (THUL… 13-Jan-21 J501SAN260 Accessory Installation Guide OUTBACK CARGO SIDEWALL PROTECT… 13-Jan-21 12-307-21 Technical Service Bulletin Windshield Washer Nozzle and H… 12-Jan-21 MSA5M2117A Owner Manual 2021MY SUBARU STARLINK Safety … 12-Jan-21 03-78-17R Technical Service Bulletin Clutch Release Bearing- Design… 12-Jan-21 03-82-18R Technical Service Bulletin Clutch Release (Throw-Out) Bea… 12-Jan-21 12-203-16R Technical Service Bulletin Squeaking Sound from Front Sea… 12-Jan-21 MSA5M2127A Owner Manual 2021MY Crosstrek Hybrid Eyesig… 11-Jan-21 MSA5M2125A Owner Manual 2021MY Crosstrek Hybrid Subaru… 10-Jan-21 MSA5M2108A Owner Manual 2021MY Crosstrek Hybrid Owner’… 10-Jan-21 15-236-18R Technical Service Bulletin Reprogramming File Availabilit… 7-Jan-21 WRJ-20R Subaru Product/Campaign Bulletin Power Rear Gate (PRG) Control … 6-Jan-21 SUTTIPSLOC Other/Miscellaneous TechTIPS Article Locator Index… 5-Jan-21 WRH-20R Subaru Product/Campaign Bulletin Rear Visibility FMVSS 111 Non-… 4-Jan-21 01-168-09R Technical Service Bulletin Replacement Key and Immobilize… 4-Jan-21 02-131-12R Technical Service Bulletin Oil Seepage Diagnosis and Repa… 4-Jan-21 02-136-12R Technical Service Bulletin Oil Seepage Diagnosis and Repa… 4-Jan-21 02-130-12R Technical Service Bulletin Oil Seepage Diagnosis and Repa… 4-Jan-21 TIPS1220 TechTIPS NewsLetter 2020 December TechTIPS Newsett… 31-Dec-20 All revised publications are highlighted in yellow. Continued on the next page January 2021 TechTIPS Page 7 of 7 *** Now you can e-mail your TechTIPS input and suggestions to: tech@subaru.com *** SUBARU TECHLINE Monday – Thursday 8:30 am to 7:30 pm Hours of Operation Friday 10:30 am to 5 pm and Saturday 9 am to 3 pm This is your chance to offer suggestions for use in future issues of TechTIPS! Make sure that if you e-mail us, you place in the subject line of your e-mail “For TechTIPS Newsletter”. Thank you! Model: Year: VIN: Description of situation encountered: Your suggestion for repair procedure, product improvements, etc.: Please attach separate sheets, if necessary. You may also want to include Service Manual diagrams or references, or your own drawings to assist in describing your suggestion. All information submitted becomes the property of Subaru of America, Inc. Permission is granted to Subaru of America, Inc. to print your name and suggestions in TechTIPS and other Subaru of America, Inc. publications. Mail items to: PO Box 9103; Camden, NJ 08101-9877. Your Name: Signature: Dealer’s Name: City: Date: Dealer Code:
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