Manufacturer: Subaru of America, Inc.
If any of the front brake caliper, wheel hub or stabilizer clamp attaching bolts loosen or detach, the related components would also become loose and may detach possibly making the vehicle unstable and reducing the braking capability.
These conditions would increase the risk of a crash.
Subaru has notified owners, and dealers will inspect the bolts for proper torque, and replace any loose bolts, free of charge.
The recall began on August 8, 2016.
Owners may contact Subaru customer service at 1-800-782-2783.
Subaru’s number for this recall is WTE-66.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
NHTSA ID: 16V576
APPLICABILITY: 2017 MY Outback
Subaru of America, Inc. (Subaru) is recalling ninety-nine (99) 2017 model year Outback vehicles due to a possible issue with the attaching bolt torque for the left and right front brake caliper supports, wheel hubs and the right stabilizer bar clamp.
DESCRIPTION OF THE SAFETY RISK
The attaching bolts for the left and right front brake caliper supports, wheel hubs and right stabilizer bar clamp on affected vehicles may not have been sufficiently tightened during production. Should any of the front brake caliper support, wheel hub or stabilizer clamp attaching bolts loosen or detach, the related components would also become loose and could possibly detach. If this were to happen, the vehicle may become unstable and/or no longer provide sufficient braking capability, which could result in a crash.
DESCRIPTION OF THE REMEDY
Not all vehicles in the VIN range listed below are affected by this campaign. Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com. This data was previously released under the Stop Sale order.
|Model Year||Models||Potentially Affected VIN Range (last 8 digits)|
|2017||Outback||From H3203140 to H3205340|
Subaru will notify all potentially affected vehicle owners by first class mail. This is expected to occur in August. Retailers will be advised when owner notification begins. A copy of the owner notification letter is attached to the end of this bulletin.
RETAILER AFFECTED VIN LISTS
Each Subaru retailer was sent an affected VIN list from their Zone Office as part of the previously announced Stop Sale.
RETAILER PROGRAM RESPONSIBILITY
Any vehicles listed in a recall/campaign that are in retailer stock must be:
- Immediately identified.
- Tagged or otherwise marked to prevent their delivery or use prior to inspection and/or repair.
- Repaired in accordance with the repair procedures outlined in this Product Campaign Bulletin.
Retailers are to promptly perform the applicable service procedures to correct all affected vehicles in their inventory (used, demo & SSLP). Additionally, whenever a vehicle subject to this recall is taken into retailer inventory, or in for service, necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle.
NOT ALL VEHICLES WILL REQUIRE PARTS REPLACEMENT.
IMPORTANT NOTE: There should not be any parts required for this procedure. In VERY RARE cases, a bolt may be found to be loose (zero torque) or finger-tight. Any loose or only finger-tight bolt(s) MUST be replaced.
|Caliper Support Bolt||901260023|
|Stabilizer Bar Clamp Bolt||901000355|
SERVICE PROCEDURE / INFORMATION:
This Service Procedure involves inspection of the torque (tightening force) applied to 14 specific bolts located in 3 specific areas:
- 4- (2 each side) 17mm hex head bolts securing the front disc brake caliper support to the axle housing
- 8- (4 each side) 14mm hex head bolts securing the front hub unit to the axle housing
- 2- 12mm hex head bolts securing the RIGHT HAND SIDE ONLY front stabilizer bar clamp to the engine cradle.
- If any bolt(s) is found to be loose (zero torque) or only finger-tight bolt(s) that particular bolt(s) MUST be replaced.
- It is NOT necessary to remove the front wheels to gain access.
STEP 1: Raise the vehicle on a lift.
STEP 3: Using a 14mm socket, 3/8” swivel adapter and a 3” extension, verify the torque of the 8- (4 each side) 14mm hex head bolts securing the front hub unit to the axle housing. Torque each bolt to 70 ft. lbs. (95 Nm).
STEP 4: Using a 12mm socket and 3/8” swivel adapter, verify the torque of the 2- RIGHT SIDE ONLY 12mm hex head bolts securing the stabilizer bar clamp to the engine cradle. Torque each bolt to 21 ft. lbs. (29 Nm). (Steer the front wheels full right to gain enough access.)
STEP 5: Lower the vehicle to complete the procedure.
CLAIM REIMBURSEMENT AND ENTRY PROCEDURES:
Credit to perform this service campaign will be based on the submission of properly completed repair order information. Retailers may submit claims through Vehicle Claim Entry on subarunet.com.
|CHECK / RETORQUE FRONT SUSPENSION HARDWARE||B161-252||0.7||WTE-66||RC|
|BOLT(S) REPLACE, ONE OR ALL (when applicable)||C161-253||0.2|
- SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
- Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
- Always refer to STIS for the latest service information before performing any repairs.
OWNER NOTIFICATION LETTER
IMPORTANT SAFETY RECALL
This notice applies to the VIN identified in the address section printed below.
Dear Subaru Owner:
Subaru Recall Campaign WTE-66
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
You received this notice because our records indicate that you currently own one of these vehicles.
DESCRIPTION OF THE SAFETY RISK
The attaching bolts for the left and right front brake calipers, wheel hubs and right stabilizer clamp on affected vehicles may not have been sufficiently tightened during production. Should any of the front brake caliper, wheel hub or stabilizer clamp attaching bolts loosen or detach, the related components would also become loose and could possibly detach. If this were to happen, the vehicle may become unstable and/or no longer provide sufficient braking capability, which could result in a crash.
|WHAT YOU SHOULD DO
You should immediately contact your Subaru retailer (dealer) for an appointment to have this recall repair performed.
If you prefer to make alternative arrangements for having your vehicle towed to your retailer, you may contact the Subaru Roadside Assistance Program at 1-800-261-2155.
Both the repairs and the towing will be at no cost to you.
PRECAUTIONS YOU SHOULD TAKE
If you hear a rattle or clunking sound coming from the front wheel area, especially when braking, carefully pull your vehicle off to the side of the road, park in a safe area and contact Subaru Roadside Assistance (1-800-261-2155) to arrange to have your car towed to your Subaru retailer. Do not drive the vehicle.
The repair procedure will involve checking the front brake calipers, wheel hubs and stabilizer clamp attaching bolts for proper torque and tightening the bolts to the specified torque if necessary. Under certain conditions, bolts may be replaced.
The inspection and possible replacement will be performed at no cost to you.
HOW LONG WILL THE REPAIR TAKE?
The time to inspect and tighten the affected bolts is approximately 45 minutes and could be up to 1 hour if it is determined that any bolts require replacement. However, it may be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment. Please present this letter to your Subaru retailer at the time this repair procedure is performed.
CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU?
If you have moved or sold your vehicle, please complete the enclosed prepaid postcard and mail it to us. Or if you prefer to update this information online, please go to www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the drop down menu.
IF YOU NEED FURTHER ASSISTANCE:
If you need additional assistance, please contact us directly:
- By e-mail: Go to www.subaru.com, Customer Support and select “Contact Us”
- By telephone: 1-800-SUBARU3 (1-800-782-2783)
Monday through Thursday between 7:30 a.m. and 8:00 p.m. ET
Friday between 10:30 a.m. and 5:00 p.m. ET
Saturday between 9:00 a.m. and 3:30 p.m. ET
- By U.S. Postal mail:
Subaru of America, Inc.
Attn: Customer-Retailer Services Department
P.O. Box 6000
Cherry Hill, NJ 08034-6000
Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge.
You may also contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE, West Building, Washington, DC 20590 or call the toll free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time.
Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible to have this repair performed. Sincerely,
Subaru of America, Inc.
Notice to Lessors: Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s) within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve months prior to the date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A leased vehicle is a vehicle leased to another person for a term of at least four months.) A subsidiary of Fuji Heavy Industries Ltd.