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NHTSA ID Number: 10215395
Manufacturer Communication Number: Subaru Techtips
Summary
Subaru service and technical support line newsletter. (QMR of the month)
Articles Contained in this Issue
Click on a title below to jump to the article.
Click the date located in the footer to return to page 1.
CODE ARTICLE………………………………………………………….PAGE
(00) STIS New Releases…………………………..10-11
(01) QMR of the Month………………………………..1-2
(01) QMR of the Month Award
Presentations………………………………………… 2
Tech Tips Greatest Tips
(01) Calling the Techline Revisited……………… 3-4
(01) When Diagnostics Don’t Diagnose, Checking
ALL Power Supplies……………………………….. 4
(01) 22MY Pre-Delivery Inspection (PDI) Fuse .
Location Reminder…………………………………. 5
(07) Headlight appearance “Dark spot in head…..
light patterns”……………………………………….. 5
(10) 2022 WRX AC Condenser, Oil Residue………. 6
(14) Midtronics DSS-5000 Helpful Hints………. 6-7
(15) The Telematics LED: When green does
not mean GO……………………………………….7-8
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
SUBARU | SUBARU | 9999 |
1 Associated Document
Manufacturer Communications
TIPS0522 – 2022 April TechTIPS Newsletter
https://www.nhtsa.gov/recalls?nhtsaId=10215395
MC-10215395-0001.pdf 2755.555KB
- 【Easy to Use--Work out of box】+【FOXWELL 2024 New Version】 FOXWELL NT604 Elite scan tool is the 2024 new version from FOXWELL, which is designed for those car owners who want to figure out the cause issue before fixing the car problem via scanning the most common systems like abs srs engine and transmission.The NT604 Elite diagnostic tool comes with latest software, which can be used out of box. No need to waste time to download the software first.
- 【Affordable】+【Reliable Car Health Monitor】 Will you be confused what happen when the warning light of abs/srs/transmission/check engine flashes? Instead of taking your cars to dealership, this foxwell scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. It will t-urn off the warning light car after the problem is fixed.👉TIPS: Airbag crash/collision data can NOT be cleared even you replace the new airbag.
- 【5 in 1 Diagnostic Scanner】Compared with those auto scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also it can be an abs/srs scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it.
- 【Fantastic AUTOVIN】+【No extra software fee】Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite abs srs scanner supports 60+ car makes from worldwide (America/Asia/Europe). You don’t need to pay extra software fee.
- 【Solid protective case KO plastic carrying bag】+ 【Lifetime update】Almost all same price-level obd scanner diagnostic tool only offers plastic bag to hold on the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- 2024 Top Choice for ABS Bleeder Scan Tool - Is the brake pedal always slowly sinking down or becoming loose? This ABS brake bleeding scan tool will cycle the pump and valves to achieve a tight brake pedal. It's the most affordable obd2 scanner with ABS auto bleed. By following the instruction step by step, even a beginner can navigate through easily. Coverage check before purchasing via FOXWELL official site: Support- Diagnostic Coverage List. Tip: It won’t work on vehicles lacking an auto bleed function.
- More Than a Entry Level OBD2 Scanner, Ideal for Home Mechanics - Based on the NT301 FOXWELL Scanner, NT630 Plus takes OBD-II diagnostics to the next level by customizing functions for ABS and SRS system. This SRS and ABS scanner provides in-depth insights on error code diagnosis, wheel speed sensor, airbag circuits, cable connectors monitor, etc... Note: This scanner DOES NOT work on Airbag crash data/programming issues.
- No More Higher End Service than You Need - One NT630 Plus is enough! This obd2 scanner with ABS and SRS takes in-depth diagnosis on Anti-Lock Brake System & SRS/Airbag, and also performs Airbag light reset/ SAS(Steering Angle Sensor) adjustment/ Oil light reset daily reset services. These issues will be restored after the car faults repaired. Note: Some classic vehicles without the electronic control system can not support the reset service.
- Also can Work like NT301 - The NT630 Plus ABS code reader can connect to the OBD-II port directly. It will diagnose all OBD-II modules instantly, displays the live data, locates bad sensors and indicate I/M readiness status before the annual inspection. Guides you to do the maintenance work, reduces the potential driving risk and keep a peak performance on the road.
- Higher-level Services wih Lower Cost - Cost less to own a ABS SRS Bidirectional Scan Tool that is not found on similar code readers & scan tools. This car diagnostic scanner allows you to test all potential car faults in the ABS/Airbag system, with functions returning to normal once you exit the program. Please note, that only ABS/SRS modules are supported.
- [Transform Your Car Care Experience] - With BLCKTEC, instantly become your own professional mechanic. Effortlessly read and clear your car’s trouble codes and check engine light, ensuring your vehicle stays in top condition.
- [Empower Yourself with Comprehensive Diagnostics] - Unlock the full potential of your vehicle with the BLCKTEC 430. Access detailed diagnostics previously exclusive to professional mechanics’ OBD2 scan tools, including ABS, Airbag, SRS, TPMS codes, and beyond, right at your fingertips.
- [Drive with Confidence] - The BLCKTEC 430 is more than just a car code reader; it's your personal vehicle health advisor. Receive tailored repair reports with potential causes and verified solutions for your specific make and model, guiding you to the right fix every time.
- [Seamless Connectivity, Ultimate Convenience] - Experience the freedom of wireless diagnostics with this portable car scanner. Easily connect via Bluetooth to our intuitive sensor, and enjoy all the functionalities of high-end scan tools without the clutter of wires, directly from your smartphone or tablet.
- [DIY Repairs Made Easy] - Navigate car maintenance with ease using our premium app. Access a vast library of easy-to-follow repair videos, guiding you through each step of the repair process, compatible with both iOS & Android devices.
- 🎉【2024 Upgraded Ver. of AL519/ ML519/ ML619】Autel develops the brand-new AutoLink AL619 as the advanced ver. of Autel ML519, AL519, AL319, MS309. This AL619 OBD2 scanner can scan ABS & SRS systems, and support 10 Modes of OBD II Diagnostics Function on Worldwide Vehicles to read, erase codes and turn off the MIL, ABS, SRS warning lights so that you can better maintain your car when related malfunctions occur and make your vehicle ready for the annual test.
- 🎉【Accurate ABS/ SRS Diagnostics Functions】The ABS/ SRS diagnostic function is used to retrieve and clear codes from the ABS/ SRS systems. It can read and clear DTCs, show definitions of each code, display live data of multiple sensors in the graph to locate fault causes, and assist home mechanics to do the proper repair and clear ABS & Airbag warning lights. Diagnoses ABS/ SRS system codes on most 1996 and newer major vehicle models. Please email 📩 immoautel @ outlook. com 📩 for help.
- 🎉【All 10 Modes of OBD II Diagnostics Function】The OBD II Diagnostics function is a fast-access option that allows you to carry out a quick test on the engine system of OBD II vehicles. Read Codes, Erase Codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, DTC Lookup, Component Test, Viewing Vehicle Information, Modules Present.
- 🎉【Live Data and Freeze Frame Data】With Live Data functions, Autel AL619 OBD2 diagnostic code reader allows you to view the live PID (Parameter Identification Data) of the vehicle's computer module(s) in text, graph to check the status of various sensors. And Freeze Frame Data enables you to view the vehicle's operating parameters at the moment a DTC is detected. These information will aid the technician by allowing the parameters to be duplicated for diagnostic and repair purposes.
- 🎉【DTC Lookup Feature】Besides showing you the code’s definition while you are reading the diagnostic trouble codes, AL619 features comparably user-friendly DTC Lookup Function which enables you to retrieve the definitions of any error codes from the large database of AL619, saving you from the hassle of wasting time searching definition of every code via Google.
- [ABS & SRS Scanner with Active Test] The ABS/ SRS diagnostic tool Read & clear DTCs, displays live data in a graph to locate the cause of faults and assists the home mechanic with repairs and clearing ABS and airbag warning lights. Active test sensors, valves or solenoids etc. and tracks any threats in real time. It is invaluable to have a diagnostic tool with Active Test feature that you will never find on similar ABS/ SRS scanners.
- 【3 HOP Reset Services 】Easy to set up 3 regular reset services for Oil Light, Battery Management System, and Steering Angle Position. With this obd2 scanner, you can reset the oil service light and reset pre-programmed mileage intervals for energy efficiency; adjust or reset the steering angle position to keep steering aligned; and clear the original low battery fault information. No need to leave home for shop-quality car maintenance.
- 【All OBD2 Test Modes 】 This ABS & SRS scan tool is also a full featured obd2 code reader, allowing a quick test of the engine system of OBD II vehicles, can Read/Clear engine light codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, Evap Test, Read Vehicle Information, and help pass smog test for most post-1996 OBD2/CAN vehicles.
- [DTC LookUp Library] Can't read the code? Go to the DTC LookUp Library. The Topdon AL600 OBD2 scanner offers a wealth of code definitions so you don't have to look them up in a list or database, and the HELP function takes you to diagnostic tips for possible fixes, saving time searching for repair materials online. No other scan tool or code reader under $100 offers this level of assistance.
- [User-Oriented] You'll love the feel of this automotive scanner, with black rubber grips all around the outer edges for durability and to withstand accidental drops. With its easy access menu, you can operate all functions in minutes with just a few button presses. The 3-color LEDs give you a intuitive indication of the OBD2 test results in a second. 3 shortcut keys, one key to read/clear DTCs and a one-touch smoke status check make it easy to use even for beginners.
- The VD500 OBD2 scanner is specifically designed to diagnose Volkswagen Group (Fits for VW/Audi/Skoda/ SEAT) 12-volt 16-pin vehicles, but can also be used with other 12-volt (non-Volkswagen) and light trucks (non-electric) vehicles manufactured in 1996 or later that are OBD II -compliant with standard 16-pin OBD II protocols (J1850 VPM, J1850PWM, ISO9141, KWP 2000 and CAN). Please send your vehicle information to our 💌amazon@anceltech.com💌 to check compatibility.
- For Volkswagen (VAG) vehicles diagnostics, the device can not only read and clear codes on engine, ABS, transmission, SAS (not all cars), ESP, TPMS and other systems, but also reset the oil, brake pad and throttle position adaption.
- For other OBD II vehicles (non-Volkswagen), the VD500 can read and clear fault codes, display fault code definitions, turn off the CEL (check engine light) and retrieve VIN information ONLY.
- The VD500 diagnostic offering for Volkswagen vehicles covers the following vehicles: fits for VW (CC, EOS, Golf, GTI, Jetta, Passat, Phaeton, Polo, Rabbit, Sharan, Tiguan, Touran, Touareg); fits for Audi (A3, A4, A6, A7, A8, A5, Q3, Q5, Q7, R8, RS3, TT, RS, RS5, S4, S6); fits for Skoda (Octavia, Rapid, Yeti, Kodiaq, Fabio, Superb); fits for SEAT (Leon, Ateca, Ibiza, Altea, Cushion, Cord, Alhambra) Diagnostics.
- With English and German as display languages, this diagnostic scan tool provides life-time free software updates to fix the latest bugs or add new parameters. Simply download the software from the official website, then follow on-screen instructions to install it.
- [Pro OBD2 Scanner] - BlueDriver is the easiest way to scan and understand your vehicle like a professional mechanic. Read and clear your car’s trouble codes and check engine light.
- [Read & Clear All The Codes] - BlueDriver's enhanced vehicle diagnostics gives you access to information normally available only to mechanics on their OBD2 scan tools. Now you can read and clear ABS, Airbag, SRS, TPMS codes, and many more.
- [Get The Right Fix] - Much more than a car code reader, BlueDriver is a diagnostic tool. Get unlimited specific repair reports containing possible causes, reported fixes, and more for virtually every vehicle make and model.
- [Wireless & Bluetooth Enabled] - Say goodbye to wires. BlueDriver connects with Bluetooth via your phone/tablet to a sensor that plugs into your car's OBDII port. Get all of the capabilities of an expensive code reader & scan tool without any annoying wires.
- [User-Friendly App and Repair Videos] - BlueDriver gives you more ways to scan and fix your vehicle. Our iOS & Android app connects you to a large database of repair videos with step-by-step directions of repairs.
- 【Great Ideal For Every Car Owner】Prefect choice for your father, husband, brother or boyfriend. EVERY CAR OWNER WILL NEED IT! Also, the lifetime f-ree update is provided for more vehicle coverage, bug fixes. SAVE AT LEAST $1000+ PER YEAR!Get LAUNCH CRP123 Elite car diagnostic scanner and give your lover a surprise!Get the Extra Gifts :Protective Case Storage Bag,please reach us at: cardiag-aftersales @ hotmail.com.
- 【 Read & Clear/Reset Engine/ABS/SRS/Transmission Diagnostic Scan Tool 】LAUNCH CRP123 OBD2 Scanner can test Engine, Transmission, ABS and Airbag four systems, also reads and resets code, displays data stream graphic, stores and playbacks dynamic data stream,helps to quick analysis and diagnosis.
- 【 Error Fault Code Reader】Except the full 10 modes OBD2 diagnostic functions like, retrieving I/M readiness, Freeze Frame Data, Read Dynamic Data stream and V-ehicle Information, O2 Sensor Test, EVAP Test of F-uel Tank System (Mode 8) and Advanced On-board Monitoring (Mode 6), launch crp123 obd2 scanner can not only reveal what error codes your car is producing, but also erase your v-ehicle’s check engine light after problem fixed, the DTC help and explanation also tell you the exact problem.
- 【 Live Data Graphing + Read/Record/Playback Data stream + Print diagnostic data 】Live Data Graphing,more intuitive to know your vehicle’s problem.Large size Color Screen ;Print Function:Print the diagnose result easily; with user manual and register & update tutorial video uploaded in the link by us,you can Look up it anytime by ONE-CLICK.
- 【 Find Your Vehicles Here】Launch CRP123 obd2 scanner Supports mainstream vehicles on the world,fit for ACURA VW AUDI AUST FORD BENZ BMW CHRYSLER FIAT GM HOLDEN HONDA HYUNDAI INFINITI JAGUAR ISUZU KIA LANDROVER LEXUS MAZDA MITSUBISHI NISSAN OPEL PORSCHE SAAB SEAT SKODA SMART MERCEDES SPRINTER SUBARU SUZUKI SCION TOYOTA USA FORD VOLVO PEUGEOT CITROEN RENAULT EUROFORD.Etc.
- ABS/SRS OBD2 Scanner > Enjoy this ABS SRS OBD2 code reader to reveal exact issues underlying in your brake, airbag, and engine systems, test individual ABS/SRS sensors, valves, or solenoids to quickly locate malfunctions (compatible with GM, Nissan, Fiat, Benz, Volvo, Land Rover, BMW, USA Ford, please reach us for details.), making sure critical safety systems work in perfect harmony together against accidents to be safe than sorry. NOTE: Only support upgrade on windows.
- 3 Most Needed Service Functions > This TOPDON OBD2 scanner guides you through step by step procedures to reset oil service light and programmed mileage intervals for engine efficiency (Oil Reset); to calibrate steering wheel position for vehicle’s traveling in a straight line (SAS Reset); to clear the original low battery fault information against coming battery failures or damage (BMS Reset); saving your needless visits to mechanics. NOTE: Not suitable for all models, please reach us for compatibility.
- Full OBD2 Diagnostics > Say goodbye to the hassle of manual check-ups via this srs bi-directional code reader. Quickly correct Check Engine Light warning on most OBD2/CAN compatible vehicles. Easily access to your smog status with one simple click I/M Readiness; and being filled with features for live data readings, freeze frame data, plus EVAP system, onboard monitor test means this scan tool checks all daily car care boxes.
- Work Easier > Red-Yellow-Green LEDs in this OBD2 diagnostic scanner TOPDON Arilink600 quickly show the overall DTC status without toggling through menu selections. HELP hotkey takes you directly to detailed descriptions/tips. Read/Erase DTC, I/M readiness shortcuts are added for optimized operation, along with DTC Lookup library for interpreting codes, designing the SRS OBD2 reader diagnostic tool a pleasure to use right out of the package even for beginners.
- Helpful Service > Get instant, free lifetime access to the most recent updates to add new car models and troubleshooting bugs making the OBD2 scanner TOPDON AL600 a long-term investment for any home mechanics. The extended 1 years of quality assurance sweetens the worry-free deal even further. Multilingual Menu: EN, FR, ES, DE, IT, RU, PT, and JP. NOTE: Only support upgrade on windows.
- [OBD2 Scanner] The TOPDON OBD2 scanner performs all ENG/AT/SRS/ABS diagnostics with 4-in-1 graphic live data. 🚩It covers all OBD2 tests for 67 manufacturers and 10000+ model. It also features 5-second one-touch AutoVIN, 🚩a free one-touch lifetime upgrade through WiFi, library DTC, 12 languages, 🚩printable auto-generated report with email sharing, 🚩smooth Android 11.0, 32GB ROM, 🚩vivid 5-inch touchscreen, and up to 10 hours of battery life.
- [4 Car System Code Reader] The TOPDON OBD2 scanner accesses 4 systems: 🚩Engine/ABS/SRS/Transmission. It identifies the ECU version, pull DTCs with 4-in-1 graphic live data and DTC explanation to identify issues, erase DTCs to turn off the warning lights after repair (For cars made in 2005 and newer). In order to help you extend the lifespan of your vehicle while improving performance, this code reader also includes all obd2 test modes to solve the major concerns for all vehicles.
- [User-Oriented TOPDON OBD2 Scanner] With this scan tool's touchscreen and rubberized buttons, you may easily navigate through menus or process while following a logical path. With 32GB on-board memory, the scanner enables for the recording of several diagnostic reports, which can be shared via email and printed for review. Along with this, you can 🚩upgrade your software for free for lifetime with one-touch over Wi-Fi for that help update the features and expanding car coverage.
- [Multiple Functions] The Smart AutoVIN of this TOPDON OBD2 scanner keeps track of your manual selections for vehicle make, model, and year and directs you to the suitable diagnostics. 🚩Max 4 Live Data streams integrated for much easier data processing. Diagnostic feedback online with this diagnostic tool to help you get tough repair operations well-completed. Real-time car battery voltage monitoring identifies probable vehicle defects.
- [Wide Coverage] With its multilingual menu and 🚩coverage of 67 car brands and 10,000+ models spanning North America, Europe, and Asia (including Malaysia, India, and Iran), this car scanner is compatible with the majority of 1996 and newer OBDII compliant automobiles (EN, FR, ES, DE, IT, RU, PT, JP, KR). Before buying, make sure the OBD2 scanner is compatible with your vehicle. The package contains only a charging cable and not a power adapter.
Last update on 2024-06-30 / Affiliate links / Images from Amazon Product Advertising API
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SEOCONTENT-START
April 2022 TechTIPS Page 1 of 10 Subaru Service and Technical Support Line Newsletter ©2022 Subaru of America, Inc. All rights reserved. 01 TechShare QMR of the Month We are pleased to announce this month’s TechShare QMR of the Month Winner: Garrett Coe from Carlsen Subaru in Redwood City, CA Garrett created a high quality QMR using TechShare reporting on P0600 found in memory. His report included diagnostic steps, high-quality photos, and SSM Data. Please refer to the following link to review the TechShare QMR in detail. https://subarutechshare.com/qmrs/TS-192260 In appreciation for going the extra mile and sharing his experience with us, Garrett will be receiving the following from his Field Service Engineer: $500.00 Snap-On gift card SUBARU TECHLINE HOLIDAYS & HOURS OF OPERATION Memorial Day: (Closed) Monday, May 30, 2022 Mon. – Thurs. 8:30AM – 7:30PM EST Friday 10:30AM – 5:00PM EST Saturday 9:00AM – 3:00PM EST Articles Contained in this Issue Click on a title below to jump to the article. Click the date located in the footer to return to page 1. CODE ARTICLE………………………………………………………….PAGE (00) STIS New Releases…………………………..10-11 (01) QMR of the Month………………………………..1-2 (01) QMR of the Month Award Presentations………………………………………… 2 Tech Tips Greatest Tips (01) Calling the Techline Revisited……………… 3-4 (01) When Diagnostics Don’t Diagnose, Checking ALL Power Supplies……………………………….. 4 (01) 22MY Pre-Delivery Inspection (PDI) Fuse . Location Reminder…………………………………. 5 (07) Headlight appearance “Dark spot in head….. light patterns”……………………………………….. 5 (10) 2022 WRX AC Condenser, Oil Residue………. 6 (14) Midtronics DSS-5000 Helpful Hints………. 6-7 (15) The Telematics LED: When green does not mean GO……………………………………….7-8 The Subaru TechTIPS newsletter is intended for use by professional Technicians ONLY. Articles are written to inform those Technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained Technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that your vehicle has or will have that condition. Impreza, Legacy, Justy, Loyale, Outback, Forester, Subaru SVX, WRX, WRX STI, Baja, Tribeca, BRZ, XV Crosstrek, Ascent, Crosstrek Hybrid and “Quality Driven” are Registered Trademarks. ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. SUBARU OF AMERICA, INC. IS ISO 14001 COMPLIANT Continued on the next page April 2022 home Continued on the next page April 2022 TechTIPS Page 2 of 10 01 QMR of the Month (CONTINUED) The other Regional winners selected from QMRs submitted during February 2022 were: • Gregory Beach from Ramsey Subaru in Ramsey, NJ • Jason Figueroa from Johnson Subaru of Cary in Cary, NC • Jonathan Rodriguez from Napleton’s Palatine Subaru in Palatine, IL • Cory Scothon from Patriot Subaru of N. Attleboro in North Attleboro, MA Any Subaru Technician can participate in the QMR of the Month program. See the February 2013 and January 2016 issues of Tech TIPS for full details. You just might see your name and photo in a future issue of Tech TIPS! 01 QMR of the Month Award Presentations As part of our “enhanced” QMR of the Month recognition program, we will include a photo (whenever available) of the recipient’s award presentation in TIPS. The winner selected from QMR of the Month submissions received during February 2022 was Technician Garrett Coe from Carlsen Subaru in Redwood , CA. Garret is shown above (right/center) after being presented with his $500.00 Snap-On Gift Card. Also pictured (left to right) SOA District Parts Service Manager Michael Anderson and Carlsen Subaru Service Director Maher Nijem. To Garrett’s left is SOA Field Service Engineer Alan Wolfe. Congratulations and THANK YOU to our February 2022 QMR of the Month Award recipient! April 2022 TechTIPS Page 3 of 10 Continued on the next page This series features TechTIPS articles frequently referred to by Techline. This month’s feature is from December 2019. 01 Calling the Techline Revisited In the interest of streamlining the process of contacting Techline, Technicians should follow proper phone etiquette. The Technician should always start by introducing themselves and express the reason for the call. The Technician is either opening a new case for diagnostic assistance or working on an existing case. It is important that the Technician understand the information provided is being documented by the Representative. Once the reason for the call has been established, allow the Techline Representative to ask relative questions in order to gather important information. The Techline Representative will require the following information at the beginning of the call: • Case number (if applicable) • Last 8 of the vin • The dealership code number • Your first and last name • The Repair Order number • The date the Repair Order was created • The milage of the vehicle • The customers concern as stated on the Repair Order In order for Subaru Techline to best serve our retailers, it is necessary that the Technician meet the additional criteria before dialing in for assistance. Following the above and below guidelines will help reduce call wait times, decrease comebacks, and increase customer satisfaction. • The vehicle should be available to the Technician for testing while on the phone with the Techline representative, if appropriate. • All associated pre-call work sheets should be completed. These are located on Subarunet under Service Operations & Technical. • If there are DTCs, the Technician should have a documented diagnostic path with exact answers. Stating “good” or “within specification” is not acceptable when a numerical value is requested. • Always save Freeze Frame Data (FFD) electronically before clearing any DTCs. Printing is not recommended as it can omit important information. SSM4 use is recommended. • Always try to capture a data stream (SSM4 File) every time you are attempting to duplicate a condition. This is especially important when diagnosing intermittent issues. • Do not send data without opening a Techline case first. All unsolicited data will be deleted. Any data submitted should have the case number referenced in the subject line of the email, along with any other identifying characteristics requested by the Techline representative. Data files should include all PIDs and must be marked at time when the concern occurs. Technicians should review the data before submitting and have specific questions. When following up with Techline, techs should have a copy of the data file available to review when they call. Continued on the next page April 2022 TechTIPS Page 4 of 10 01 Calling the Techline Revisited (CONTINUED) • Always search STIS for diagnostic and repair information via TechTips, Service Bulletins, and Campaign Bulletins. Techshare should not be used as a publication for diagnosis, as the postings only reflect the repair that has been made and not whether the repair was a confirmed fix of the concern. • When a case number is given to a Technician, it serves only to document vehicle concerns and repairs. It does NOT give authorization to replace anything. A case number is not necessary for warranty purposes. If your diagnosis leads you to replacement of a component and your testing results have been reviewed with the Techline Representative, it is still recommended you discuss this with your Service Manager. When in doubt about the need for an authorization, consult the Policy and Procedures manual. • Oil consumption issues that fall within the guidelines of Technical Service Bulletin 02-157-14R, do not need to be called into the Techline unless you require assistance as stated at the bottom of the Consolidated Oil Consumption Form found on Subarunet. • A Techline case number is not needed for CVT unit replacement. Technicians should perform any related bulletin or the appropriate test plan in STIS for all CVT concerns. • When you encounter a customer concern of a normal condition that you can verify on a comparable model, there is no need to call in for a case number to document this. If you have completed a repair successfully, there is no need to call and get a case number. It is recommended you complete and submit a TechShare QMR in these cases. The Technical Support Line (Techline) is here to assist our retailers ONLY. The Techline phone number should never be given to the Customer! We can assist Authorized Subaru Retailer personnel ONLY. Customers must be directed to Customer Retailer Services (CRS) by contacting them online or by phone at: http://www.subaru.com/customer-support.html or by calling 1-800-782-2783. 01 When Diagnostics Don’t Diagnose, Checking ALL Power Supplies When diagnosing a vehicle with a DTC or electrical concern, it is important to follow any diagnostics provided in STIS in addition to performing any basic checks that may not be mentioned. This includes verifying power and ground for the entire circuit in question, as well as fuses. This will likely require going to the wiring schematic for the system being diagnosed, and not just referencing the diagram included with the DTC. Don’t forget, there are also separate diagrams for the vehicle Power Supply Circuit that show the electrical system from the battery to the fuse, and Ground Circuit diagrams. If you have followed all steps and the vehicle’s problem is still unresolved, we recommend checking the most recent model year service manual for updates that may have been made to the diagnostics. Case Example: We recently encountered a vehicle with B1016 SHIFT LOCK CIRCUIT, and trouble tree diagnostics led to BIU replacement. It was later found that one of the fuses providing power to the BIU was missing. The trouble tree for this specific model year did not call out checking any fuses for the BIU. For this example, it is recommended to reference the Shift Lock Control System diagram to identify all fuses that effect the Shift Lock Circuit. It may also be necessary to reference the Power Supply Circuit diagram. (NOTE: diagnostics for B1016 were updated to include inspecting the power supply with 2020MY) Continued on the next page April 2022 TechTIPS Page 5 of 10 01 22MY Pre-Delivery Inspection (PDI) Fuse Location Reminder During the Pre-Delivery Inspection process for any model year, it is important to keep in mind the PDI fuse movement. It has been brough to Techlines attention that if the incorrect fuses are moved it may result in features not operating properly. Recently, a 22MY WRX had a concern that the windshield wipers would not turn off unless the vehicle was completely powered off. The Technician diagnosing the concern found DTC B1A01 stored as current. The Technician followed the Diagnostic Trouble Tree and found three fuses installed in the wrong place. These fuses dealt directly with the front relay control module. Taking power away from MB fuse No. 40, resulted in the wipers defaulting to ‘on’. This was traced back to the possibility of incorrect fuses being moved during the PDI process. Technicians should refer to the appropriate manual on STIS for the proper PDI process. This can be found under: General Description -> Pre-Delivery Inspection -> Procedure 07 Headlight appearance “Dark spot in headlight patterns.” Subaru has received recent reports of concerns with headlight beam and pattern appearances. To satisfy the markets’ desire to illuminate far distances, a more concentrated headlight illumination pattern has been adopted. As headlight patterns and beam clarity improve year after year with the evolution of headlight elements from halogen, HID and LED, drivers have noticed a dark area or “dark spot” in the beam. This black spot is to satisfy both Federal Motor Vehicle Safety Standards (FMVSS), and Insurance Institute for Highway Safety (IIHS) rules that certain points of the beam should not be illuminated. The “dark spot” is incorporated into the beam so as not to “dazzle” corresponding vehicles or pedestrians. The example shown here is from the new 2022 Forester, notice the patterns’ “dark spot” is less defined as the distance increases. When presented with a customer concern of a “dark spot” or “black spot” in the headlight pattern, it is best practice to confirm the condition and compare with a like year and model vehicle that is equipped with like headlights. Continued on the next page April 2022 TechTIPS Page 6 of 10 10 2022 WRX AC Condenser, Oil Residue When diagnosing an A/C concern, take note that you may notice oil residue where the A/C line connects to the condenser. During production, oil is applied to the pipe and O-ring to ease installation. If you notice this, it does not indicate a leak or defect. Simply clean the oil off the connection, operate the AC system and then reinspect this location. If there are no signs of a leak no further action is necessary. 14 Midtronics DSS-5000 Helpful Hints This message appeared while attempting to install the latest software version (currently “O” for the DSS-5000 and “I” for the DCA-8000 Dynamic Diagnostic Charging System). Although the DSS was in the dock, the dock properly connected to AC via the AC adapter and a strong WiFi signal confirmed on the display, the update still could not be installed successfully. On the Main Menu screen, there was a small red indicator in upper corner of the Messages icon. The message referred to checking (replacing) the six (6) “AA” batteries of the Internal Battery pack located inside the base of the Tester Pod. To access the Internal Battery, remove the two small Phillips screws and slide the cover downward. Continued on the next page April 2022 TechTIPS Page 7 of 10 14 Midtronics DSS-5000 Helpful Hints (CONTINUED) Once the “AA” batteries were replaced, the DSS re-accessed the WiFi and automatically completed the software update. It is important to know, these batteries must be in good condition for the automatic update feature of the tool to function properly regardless of whether the dock is connected to AC power or not. • Another question relating to the Internal Battery pack was, what to do if the batteries were found to have been leaking? If damage from the leakage is more than what a thorough cleaning of the contacts can address and a replacement pack is required, contact Midtronics Service Support at: (866) 592-8052. • In some cases, a “Reserve Capacity Test Not Completed” message may also result from a low “AA” battery pack 15 The Telematics LED: When green does not mean GO The 3G sunset program claims data and Techline case reporting have highlighted significant failed DCM replacement. Our customers are bearing the brunt of this Technician-induced failure which primarily stems from a failure to follow STIS, TSB, and TechTips regarding DCM replacement. Customers would have avoided the inconvenience of these failures if the Technician had referred to service documentation. When a new DCM is installed, the Telematics green LED illuminates. This green LED indicates that the DCM is powered, trouble-free, and ready for initialization via the comm check. The DCM is non-operational at this point despite the illumination of the green LED. Thousands of DCM replacements have left the retailer in this state, causing inconvenience and service interruption to our customers. Just like many of you have experienced with a new cell phone purchase, it is not instantly working out of the box without doing some things to activate the device on the network. Similarly, a new DCM must be initialized via the comm check followed by successful provisioning to ensure operation. Continued on the next page April 2022 TechTIPS Page 8 of 10 15 The Telematics LED: When green does not mean GO (CONTINUED) Anytime there is a DCM replacement, Technicians should be: 1. Referring to documentation to ensure they are following the latest repair and claims requirements to complete the repair. a. This includes recording the DCM serial number referenced in TSB 15-195-16R, page 4. 2. Pushing the iButton to perform the comm check and noting that both telematics LEDs flashed, indicating success. 3. After the comm check completes, the green LED stays illuminated. 4. Pushing the iButton and completing a test call connecting to an operator confirming operation. The failure to comm check a replacement DCM and ensure the operation is a significant safety concern as Advanced Automatic Collision Notification (AACN) will not be functional. Technicians can avoid creating this safety concern by following all available service information in STIS, TSBs, and TechTips. Telematics repairs should follow the CONCERN, CAUSE, CORRECTION, and CONFIRMATION steps of repairs on other safety systems like SRS, ABS, and ELR. Continued on the next page April 2022 TechTIPS Page 9 of 10 00 STIS New Releases ITEM CODE ITEM TYPE TITLE CREATED DATE TSG 900MHz PS Troubleshooting Guide Remote Engine Start Systems Tr… 8-Jun-22 MSA5M2301W Warranty Booklet 2023 Warranty and Maintenance … 8-Jun-22 E7710VC501 Accessory Installation Guide 2022MY WRX Exhaust Finisher 8-Jun-22 E5610VC010 Accessory Installation Guide 2022MY WRX Rear Side Under Spo… 2-Jun-22 L101SSJ005 Accessory Installation Guide PORT INSTALLATION: 2019-2022MY… 25-May-22 07-162-19R Technical Service Bulletin Automatic Door Lock / Unlock F… 23-May-22 12-288-20R Technical Service Bulletin Power Front Seat Cushion Frame… 23-May-22 J101SVC100 Accessory Installation Guide 2022MY WRX – Mud Flaps 19-May-22 16-112-18R Technical Service Bulletin Ignition Key Sticking / Design… 19-May-22 MSA5M2312A Owner Manual 2023MY Impreza Eyesight Owner’… 18-May-22 MSA5B2301A Owner Manual 2023MY Impreza Getting Started… 18-May-22 MSA5M2309A Owner Manual 2023MY Impreza Subaru STARLINK… 18-May-22 MSA5M2301A Owner Manual 2023MY Impreza Owner’s Manual 18-May-22 12-203-16R Technical Service Bulletin Squeaking Sound from Front Sea… 18-May-22 J131SVC001 Accessory Installation Guide 2017-22MY Impreza (all trims) … 18-May-22 MSA5M2318A Owner Manual 2022MY Crosstrek Eyesight Owne… 17-May-22 MSA5B2307A Owner Manual 2023MY Crosstrek Getting Start… 17-May-22 15-236-18R Technical Service Bulletin Reprogramming File Availabilit… 17-May-22 MSA5M2327A Owner Manual 2023MY Crosstrek Hybrid Eyesig… 17-May-22 MSA5B2308A Owner Manual 2023MY Crosstrek Hybrid Gettin… 17-May-22 MSA5M2325A Owner Manual 2023MY Crosstrek Hybrid Subaru… 17-May-22 MSA5M2308A Owner Manual 2023MY Crosstrek Hybrid Owner’… 17-May-22 WRG-21R Subaru Product/Campaign Bulletin Fuel Pump Impeller Failure 17-May-22 15-296-22 Technical Service Bulletin Denso CP1 MID & HIGH (11.6” Di… 13-May-22 15-273-20R Technical Service Bulletin Denso CP1 BASE (Dual 7” Displa… 13-May-22 09-89-22 Technical Service Bulletin P0890 TCM Power Relay Sense Ci… 12-May-22 15-295-22 Technical Service Bulletin Denso CP1 BASE (Dual 7” Displa… 12-May-22 18-219-22 Technical Service Bulletin Service Manual Correction / D… 12-May-22 01-167-08R Technical Service Bulletin Recommended Materials (All Veh… 11-May-22 MSA5M2319A Owner Manual 2023MY Crosstrek Subaru STARLI… 10-May-22 MSA5M2307A Owner Manual 2023MY Crosstrek Owner’s Manua… 10-May-22 MSA5M2301M Warranty Booklet 2023 Solterra Warranty and Mai… 9-May-22 18-218-22 Technical Service Bulletin Service Manual Correction / DT… 9-May-22 4/28/2022 Technical Service Bulletin Squeaking Sound Occurs When Tu… 3-May-22 All revised publications are highlighted in yellow. Continued on the next page April 2022 TechTIPS Page 10 of 10 *** Now you can e-mail your TechTIPS input and suggestions to: tech@subaru.com *** SUBARU TECHLINE Monday – Thursday 8:30 am to 7:30 pm Hours of Operation Friday 10:30 am to 5 pm and Saturday 9 am to 3 pm This is your chance to offer suggestions for use in future issues of TechTIPS! Make sure that if you e-mail us, you place in the subject line of your e-mail “For TechTIPS Newsletter”. Thank you! Model: Year: VIN: Description of situation encountered: Your suggestion for repair procedure, product improvements, etc.: Please attach separate sheets, if necessary. You may also want to include Service Manual diagrams or references, or your own drawings to assist in describing your suggestion. All information submitted becomes the property of Subaru of America, Inc. Permission is granted to Subaru of America, Inc. to print your name and suggestions in TechTIPS and other Subaru of America, Inc. publications. Mail items to: PO Box 9103; Camden, NJ 08101-9877. Your Name: Signature: Dealer’s Name: City: Date: Dealer Code:
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