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NHTSA ID Number: 10232886
Manufacturer Communication Number: TechTIPS-3
Summary
TECHTIPS NEWSLETTER
ARTICLES CONTAINED IN THIS ISSUE
CODE ARTICLE…………………………….PAGE
(01) QMR of the Month……………..01
(01) Authorization Request (AR) for Paint and Glass over $500.00…02
(01) 2014 XV Crosstrek Hybrid Launch – Your help is Needed…………05
(02) FA and FB Engine Connecting Rod Bolt Removal TIPS……….03
(07) Operation of SI-Drive, Sport Sharp (S#) Mode after Cold Start………………………01
(07) Midtronics GR8 Use During Control Unit Reprogramming…06
(16) CVT Torque Converters……… 04
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
SUBARU | SUBARU | 9999 |
1 Associated Document
Manufacturer Communications
TIPS0214 – 2014 February TechTIPS Newsletter
https://www.nhtsa.gov/recalls?nhtsaId=10232886
MC-10232886-9999.pdf 1013.434KB
- 【Easy to Use--Work out of box】+【FOXWELL 2024 New Version】 FOXWELL NT604 Elite scan tool is the 2024 new version from FOXWELL, which is designed for those car owners who want to figure out the cause issue before fixing the car problem via scanning the most common systems like abs srs engine and transmission.The NT604 Elite diagnostic tool comes with latest software, which can be used out of box. No need to waste time to download the software first.
- 【Affordable】+【Reliable Car Health Monitor】 Will you be confused what happen when the warning light of abs/srs/transmission/check engine flashes? Instead of taking your cars to dealership, this foxwell scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. It will t-urn off the warning light car after the problem is fixed.👉TIPS: Airbag crash/collision data can NOT be cleared even you replace the new airbag.
- 【5 in 1 Diagnostic Scanner】Compared with those auto scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also it can be an abs/srs scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it.
- 【Fantastic AUTOVIN】+【No extra software fee】Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite abs srs scanner supports 60+ car makes from worldwide (America/Asia/Europe). You don’t need to pay extra software fee.
- 【Solid protective case KO plastic carrying bag】+ 【Lifetime update】Almost all same price-level obd scanner diagnostic tool only offers plastic bag to hold on the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- 2024 Top Choice for ABS Bleeder Scan Tool - Is the brake pedal always slowly sinking down or becoming loose? This ABS brake bleeding scan tool will cycle the pump and valves to achieve a tight brake pedal. It's the most affordable obd2 scanner with ABS auto bleed. By following the instruction step by step, even a beginner can navigate through easily. Coverage check before purchasing via FOXWELL official site: Support- Diagnostic Coverage List. Tip: It won’t work on vehicles lacking an auto bleed function.
- More Than a Entry Level OBD2 Scanner, Ideal for Home Mechanics - Based on the NT301 FOXWELL Scanner, NT630 Plus takes OBD-II diagnostics to the next level by customizing functions for ABS and SRS system. This SRS and ABS scanner provides in-depth insights on error code diagnosis, wheel speed sensor, airbag circuits, cable connectors monitor, etc... Note: This scanner DOES NOT work on Airbag crash data/programming issues.
- No More Higher End Service than You Need - One NT630 Plus is enough! This obd2 scanner with ABS and SRS takes in-depth diagnosis on Anti-Lock Brake System & SRS/Airbag, and also performs Airbag light reset/ SAS(Steering Angle Sensor) adjustment/ Oil light reset daily reset services. These issues will be restored after the car faults repaired. Note: Some classic vehicles without the electronic control system can not support the reset service.
- Also can Work like NT301 - The NT630 Plus ABS code reader can connect to the OBD-II port directly. It will diagnose all OBD-II modules instantly, displays the live data, locates bad sensors and indicate I/M readiness status before the annual inspection. Guides you to do the maintenance work, reduces the potential driving risk and keep a peak performance on the road.
- Higher-level Services wih Lower Cost - Cost less to own a ABS SRS Bidirectional Scan Tool that is not found on similar code readers & scan tools. This car diagnostic scanner allows you to test all potential car faults in the ABS/Airbag system, with functions returning to normal once you exit the program. Please note, that only ABS/SRS modules are supported.
- [Transform Your Car Care Experience] - With BLCKTEC, instantly become your own professional mechanic. Effortlessly read and clear your car’s trouble codes and check engine light, ensuring your vehicle stays in top condition.
- [Empower Yourself with Comprehensive Diagnostics] - Unlock the full potential of your vehicle with the BLCKTEC 430. Access detailed diagnostics previously exclusive to professional mechanics’ OBD2 scan tools, including ABS, Airbag, SRS, TPMS codes, and beyond, right at your fingertips.
- [Drive with Confidence] - The BLCKTEC 430 is more than just a car code reader; it's your personal vehicle health advisor. Receive tailored repair reports with potential causes and verified solutions for your specific make and model, guiding you to the right fix every time.
- [Seamless Connectivity, Ultimate Convenience] - Experience the freedom of wireless diagnostics with this portable car scanner. Easily connect via Bluetooth to our intuitive sensor, and enjoy all the functionalities of high-end scan tools without the clutter of wires, directly from your smartphone or tablet.
- [DIY Repairs Made Easy] - Navigate car maintenance with ease using our premium app. Access a vast library of easy-to-follow repair videos, guiding you through each step of the repair process, compatible with both iOS & Android devices.
- 🎉【2024 Upgraded Ver. of AL519/ ML519/ ML619】Autel develops the brand-new AutoLink AL619 as the advanced ver. of Autel ML519, AL519, AL319, MS309. This AL619 OBD2 scanner can scan ABS & SRS systems, and support 10 Modes of OBD II Diagnostics Function on Worldwide Vehicles to read, erase codes and turn off the MIL, ABS, SRS warning lights so that you can better maintain your car when related malfunctions occur and make your vehicle ready for the annual test.
- 🎉【Accurate ABS/ SRS Diagnostics Functions】The ABS/ SRS diagnostic function is used to retrieve and clear codes from the ABS/ SRS systems. It can read and clear DTCs, show definitions of each code, display live data of multiple sensors in the graph to locate fault causes, and assist home mechanics to do the proper repair and clear ABS & Airbag warning lights. Diagnoses ABS/ SRS system codes on most 1996 and newer major vehicle models. Please email 📩 immoautel @ outlook. com 📩 for help.
- 🎉【All 10 Modes of OBD II Diagnostics Function】The OBD II Diagnostics function is a fast-access option that allows you to carry out a quick test on the engine system of OBD II vehicles. Read Codes, Erase Codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, DTC Lookup, Component Test, Viewing Vehicle Information, Modules Present.
- 🎉【Live Data and Freeze Frame Data】With Live Data functions, Autel AL619 OBD2 diagnostic code reader allows you to view the live PID (Parameter Identification Data) of the vehicle's computer module(s) in text, graph to check the status of various sensors. And Freeze Frame Data enables you to view the vehicle's operating parameters at the moment a DTC is detected. These information will aid the technician by allowing the parameters to be duplicated for diagnostic and repair purposes.
- 🎉【DTC Lookup Feature】Besides showing you the code’s definition while you are reading the diagnostic trouble codes, AL619 features comparably user-friendly DTC Lookup Function which enables you to retrieve the definitions of any error codes from the large database of AL619, saving you from the hassle of wasting time searching definition of every code via Google.
- [ABS & SRS Scanner with Active Test] The ABS/ SRS diagnostic tool Read & clear DTCs, displays live data in a graph to locate the cause of faults and assists the home mechanic with repairs and clearing ABS and airbag warning lights. Active test sensors, valves or solenoids etc. and tracks any threats in real time. It is invaluable to have a diagnostic tool with Active Test feature that you will never find on similar ABS/ SRS scanners.
- 【3 HOP Reset Services 】Easy to set up 3 regular reset services for Oil Light, Battery Management System, and Steering Angle Position. With this obd2 scanner, you can reset the oil service light and reset pre-programmed mileage intervals for energy efficiency; adjust or reset the steering angle position to keep steering aligned; and clear the original low battery fault information. No need to leave home for shop-quality car maintenance.
- 【All OBD2 Test Modes 】 This ABS & SRS scan tool is also a full featured obd2 code reader, allowing a quick test of the engine system of OBD II vehicles, can Read/Clear engine light codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, Evap Test, Read Vehicle Information, and help pass smog test for most post-1996 OBD2/CAN vehicles.
- [DTC LookUp Library] Can't read the code? Go to the DTC LookUp Library. The Topdon AL600 OBD2 scanner offers a wealth of code definitions so you don't have to look them up in a list or database, and the HELP function takes you to diagnostic tips for possible fixes, saving time searching for repair materials online. No other scan tool or code reader under $100 offers this level of assistance.
- [User-Oriented] You'll love the feel of this automotive scanner, with black rubber grips all around the outer edges for durability and to withstand accidental drops. With its easy access menu, you can operate all functions in minutes with just a few button presses. The 3-color LEDs give you a intuitive indication of the OBD2 test results in a second. 3 shortcut keys, one key to read/clear DTCs and a one-touch smoke status check make it easy to use even for beginners.
- The VD500 OBD2 scanner is specifically designed to diagnose Volkswagen Group (Fits for VW/Audi/Skoda/ SEAT) 12-volt 16-pin vehicles, but can also be used with other 12-volt (non-Volkswagen) and light trucks (non-electric) vehicles manufactured in 1996 or later that are OBD II -compliant with standard 16-pin OBD II protocols (J1850 VPM, J1850PWM, ISO9141, KWP 2000 and CAN). Please send your vehicle information to our 💌amazon@anceltech.com💌 to check compatibility.
- For Volkswagen (VAG) vehicles diagnostics, the device can not only read and clear codes on engine, ABS, transmission, SAS (not all cars), ESP, TPMS and other systems, but also reset the oil, brake pad and throttle position adaption.
- For other OBD II vehicles (non-Volkswagen), the VD500 can read and clear fault codes, display fault code definitions, turn off the CEL (check engine light) and retrieve VIN information ONLY.
- The VD500 diagnostic offering for Volkswagen vehicles covers the following vehicles: fits for VW (CC, EOS, Golf, GTI, Jetta, Passat, Phaeton, Polo, Rabbit, Sharan, Tiguan, Touran, Touareg); fits for Audi (A3, A4, A6, A7, A8, A5, Q3, Q5, Q7, R8, RS3, TT, RS, RS5, S4, S6); fits for Skoda (Octavia, Rapid, Yeti, Kodiaq, Fabio, Superb); fits for SEAT (Leon, Ateca, Ibiza, Altea, Cushion, Cord, Alhambra) Diagnostics.
- With English and German as display languages, this diagnostic scan tool provides life-time free software updates to fix the latest bugs or add new parameters. Simply download the software from the official website, then follow on-screen instructions to install it.
- [Pro OBD2 Scanner] - BlueDriver is the easiest way to scan and understand your vehicle like a professional mechanic. Read and clear your car’s trouble codes and check engine light.
- [Read & Clear All The Codes] - BlueDriver's enhanced vehicle diagnostics gives you access to information normally available only to mechanics on their OBD2 scan tools. Now you can read and clear ABS, Airbag, SRS, TPMS codes, and many more.
- [Get The Right Fix] - Much more than a car code reader, BlueDriver is a diagnostic tool. Get unlimited specific repair reports containing possible causes, reported fixes, and more for virtually every vehicle make and model.
- [Wireless & Bluetooth Enabled] - Say goodbye to wires. BlueDriver connects with Bluetooth via your phone/tablet to a sensor that plugs into your car's OBDII port. Get all of the capabilities of an expensive code reader & scan tool without any annoying wires.
- [User-Friendly App and Repair Videos] - BlueDriver gives you more ways to scan and fix your vehicle. Our iOS & Android app connects you to a large database of repair videos with step-by-step directions of repairs.
- 【Great Ideal For Every Car Owner】Prefect choice for your father, husband, brother or boyfriend. EVERY CAR OWNER WILL NEED IT! Also, the lifetime f-ree update is provided for more vehicle coverage, bug fixes. SAVE AT LEAST $1000+ PER YEAR!Get LAUNCH CRP123 Elite car diagnostic scanner and give your lover a surprise!Get the Extra Gifts :Protective Case Storage Bag,please reach us at: cardiag-aftersales @ hotmail.com.
- 【 Read & Clear/Reset Engine/ABS/SRS/Transmission Diagnostic Scan Tool 】LAUNCH CRP123 OBD2 Scanner can test Engine, Transmission, ABS and Airbag four systems, also reads and resets code, displays data stream graphic, stores and playbacks dynamic data stream,helps to quick analysis and diagnosis.
- 【 Error Fault Code Reader】Except the full 10 modes OBD2 diagnostic functions like, retrieving I/M readiness, Freeze Frame Data, Read Dynamic Data stream and V-ehicle Information, O2 Sensor Test, EVAP Test of F-uel Tank System (Mode 8) and Advanced On-board Monitoring (Mode 6), launch crp123 obd2 scanner can not only reveal what error codes your car is producing, but also erase your v-ehicle’s check engine light after problem fixed, the DTC help and explanation also tell you the exact problem.
- 【 Live Data Graphing + Read/Record/Playback Data stream + Print diagnostic data 】Live Data Graphing,more intuitive to know your vehicle’s problem.Large size Color Screen ;Print Function:Print the diagnose result easily; with user manual and register & update tutorial video uploaded in the link by us,you can Look up it anytime by ONE-CLICK.
- 【 Find Your Vehicles Here】Launch CRP123 obd2 scanner Supports mainstream vehicles on the world,fit for ACURA VW AUDI AUST FORD BENZ BMW CHRYSLER FIAT GM HOLDEN HONDA HYUNDAI INFINITI JAGUAR ISUZU KIA LANDROVER LEXUS MAZDA MITSUBISHI NISSAN OPEL PORSCHE SAAB SEAT SKODA SMART MERCEDES SPRINTER SUBARU SUZUKI SCION TOYOTA USA FORD VOLVO PEUGEOT CITROEN RENAULT EUROFORD.Etc.
- ABS/SRS OBD2 Scanner > Enjoy this ABS SRS OBD2 code reader to reveal exact issues underlying in your brake, airbag, and engine systems, test individual ABS/SRS sensors, valves, or solenoids to quickly locate malfunctions (compatible with GM, Nissan, Fiat, Benz, Volvo, Land Rover, BMW, USA Ford, please reach us for details.), making sure critical safety systems work in perfect harmony together against accidents to be safe than sorry. NOTE: Only support upgrade on windows.
- 3 Most Needed Service Functions > This TOPDON OBD2 scanner guides you through step by step procedures to reset oil service light and programmed mileage intervals for engine efficiency (Oil Reset); to calibrate steering wheel position for vehicle’s traveling in a straight line (SAS Reset); to clear the original low battery fault information against coming battery failures or damage (BMS Reset); saving your needless visits to mechanics. NOTE: Not suitable for all models, please reach us for compatibility.
- Full OBD2 Diagnostics > Say goodbye to the hassle of manual check-ups via this srs bi-directional code reader. Quickly correct Check Engine Light warning on most OBD2/CAN compatible vehicles. Easily access to your smog status with one simple click I/M Readiness; and being filled with features for live data readings, freeze frame data, plus EVAP system, onboard monitor test means this scan tool checks all daily car care boxes.
- Work Easier > Red-Yellow-Green LEDs in this OBD2 diagnostic scanner TOPDON Arilink600 quickly show the overall DTC status without toggling through menu selections. HELP hotkey takes you directly to detailed descriptions/tips. Read/Erase DTC, I/M readiness shortcuts are added for optimized operation, along with DTC Lookup library for interpreting codes, designing the SRS OBD2 reader diagnostic tool a pleasure to use right out of the package even for beginners.
- Helpful Service > Get instant, free lifetime access to the most recent updates to add new car models and troubleshooting bugs making the OBD2 scanner TOPDON AL600 a long-term investment for any home mechanics. The extended 1 years of quality assurance sweetens the worry-free deal even further. Multilingual Menu: EN, FR, ES, DE, IT, RU, PT, and JP. NOTE: Only support upgrade on windows.
- [OBD2 Scanner] The TOPDON OBD2 scanner performs all ENG/AT/SRS/ABS diagnostics with 4-in-1 graphic live data. 🚩It covers all OBD2 tests for 67 manufacturers and 10000+ model. It also features 5-second one-touch AutoVIN, 🚩a free one-touch lifetime upgrade through WiFi, library DTC, 12 languages, 🚩printable auto-generated report with email sharing, 🚩smooth Android 11.0, 32GB ROM, 🚩vivid 5-inch touchscreen, and up to 10 hours of battery life.
- [4 Car System Code Reader] The TOPDON OBD2 scanner accesses 4 systems: 🚩Engine/ABS/SRS/Transmission. It identifies the ECU version, pull DTCs with 4-in-1 graphic live data and DTC explanation to identify issues, erase DTCs to turn off the warning lights after repair (For cars made in 2005 and newer). In order to help you extend the lifespan of your vehicle while improving performance, this code reader also includes all obd2 test modes to solve the major concerns for all vehicles.
- [User-Oriented TOPDON OBD2 Scanner] With this scan tool's touchscreen and rubberized buttons, you may easily navigate through menus or process while following a logical path. With 32GB on-board memory, the scanner enables for the recording of several diagnostic reports, which can be shared via email and printed for review. Along with this, you can 🚩upgrade your software for free for lifetime with one-touch over Wi-Fi for that help update the features and expanding car coverage.
- [Multiple Functions] The Smart AutoVIN of this TOPDON OBD2 scanner keeps track of your manual selections for vehicle make, model, and year and directs you to the suitable diagnostics. 🚩Max 4 Live Data streams integrated for much easier data processing. Diagnostic feedback online with this diagnostic tool to help you get tough repair operations well-completed. Real-time car battery voltage monitoring identifies probable vehicle defects.
- [Wide Coverage] With its multilingual menu and 🚩coverage of 67 car brands and 10,000+ models spanning North America, Europe, and Asia (including Malaysia, India, and Iran), this car scanner is compatible with the majority of 1996 and newer OBDII compliant automobiles (EN, FR, ES, DE, IT, RU, PT, JP, KR). Before buying, make sure the OBD2 scanner is compatible with your vehicle. The package contains only a charging cable and not a power adapter.
Last update on 2024-06-30 / Affiliate links / Images from Amazon Product Advertising API
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SEOCONTENT-START
February 2014 TechTIPS Page 1 Subaru Service and Technical Support Line Newsletter February 2014 The Subaru TechTIPS newsletter is intended for use by professional technicians ONLY. Articles are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that your vehicle has or will have that condition. Impreza, Legacy, Justy, Loyale, Outback, Forester, Subaru SVX, WRX, WRX STI, L.L. Bean, Baja, Tribeca, BRZ, XV Crosstrek and “Quality Driven” are Registered Trademarks. The international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. ARTICLES CONTAINED IN THIS ISSUE CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. SUBARU OF AMERICA, INC. IS “ISO 14001 COMPLIANT” CODE ARTICLE…………………………….PAGE (01) QMR of the Month……………..01 (01) Authorization Request (AR) for Paint and Glass over $500.00…02 (01) 2014 XV Crosstrek Hybrid Launch – Your help is Needed…………05 (02) FA and FB Engine Connecting Rod Bolt Removal TIPS……….03 (07) Operation of SI-Drive, Sport Sharp (S#) Mode after Cold Start………………………01 (07) Midtronics GR8 Use During Control Unit Reprogramming…06 (16) CVT Torque Converters……… 04 01 QMR OF THE MONTH We are pleased to announce this month’s winner of the QMR of the Month. Nicholas submitted a very detailed QMR reviewing his diagnosis of a dash rattle coming from behind the instrument cluster on a 2012 STI. His report included clear photos indicating the source of the sound and a video of how it was occurring. These elements helped our understanding greatly. In appreciation for going the extra mile and sharing his experience with us, Nicholas will be receiving the following from his FSE: Any Subaru Service Technician can participate in QMR of the Month. See the February, 2013 Tech Tips for full details. You may see your name here in a future Tech Tips. A Subaru Confidence In Motion Jacket and a $100 Gift Card Nicholas Regula Town Subaru in Englewood, NJ The SI-Drive (Subaru Intelligent Drive) Sport Sharp (S#) mode is not available until the engine coolant and transmission temperatures reach their normal operating ranges. Should you receive a related customer concern or inquiry, this information will be added to future editions of the Owner’s Manual. In addition, S# mode cannot be selected if the Check Engine light is on. OPERATION OF SI-DRIVE, SPORT SHARP (S#) MODE 07 AFTER COLD START Just a reminder, Techline will be closed on Monday, Feb. 17th, 2014 in honor of PRESIDENTS’ DAY. February 2014 TechTIPS Page 2 On a daily basis, Techline receives Authorization Requests (AR) through Subarunet for paint and glass repairs exceeding $500.00. These ARs are reviewed to determine if the condition reported will be covered under Warranty. Many of the ARs submitted are caused by outside influence which is not a matter for warranty. Prior to submitting your next AR, please review the Subaru Claims Policy and Procedures manual (Sections 8.4.25 and 8.4.31) to familiarize yourself with valid repairs related to Paint and Glass. Common reasons ARs are rejected: 01 AUTHORIZATION REQUESTS (AR) FOR PAINT AND GLASS OVER $500.00 • Impact causing damage to the windshield or other glass, stone chips, wiper slap (To avoid damage caused by wiper slap, it is recommended the wiper arm(s) be lowered to the glass without letting go until the rubber of the wiper blade touches the glass.) • Paint Chips caused by outside influence • Clear coat lifting/blistering and/or color coat damage caused by outside influence like: fluids, tree sap, bird droppings, solvents or impact To improve the process, a close inspection of the glass crack or paint condition is required to identify any source of outside influence. If you determine a condition is not warrantable, review your findings with the customer at the time of the inspection. Submitting an AR when it is known it will be rejected is counterproductive for everyone involved. If it is determined an AR is required, provide only quality pictures that clearly show the condition being reported. All dealers are required to have a 5 megapixel (minimum) camera that provides high quality photos. • Windshield cracks must have overlapping photos showing the entire length of the crack when applicable • Vehicle should be clean • Avoid glare from overhead lighting, bright sunlight and reflections It is important to review all of the pictures you intend to submit and ensure they are quality photos clearly showing the condition being reported. If you are unable to see the condition on the photo, we will not see it either resulting in requests for additional photos. Following these recommendations will save you time and improve the Authorization Request process for everyone. February 2014 TechTIPS Page 3 The Techline occasionally receives calls from Technicians having difficulty removing connecting rod bolts. The one-time use connecting rod bolts used in FA and FB engines require a female Torx® socket for their removal, size E-12, (listed in the Service Manual as special tool P.N. 18270AA010) or size E-14, (18270AA020) depending on the application. Because of the ready availability of less expensive common shop tools, these special tool sockets were not shipped to dealers. See your local tool dealer for assistance in locating one of each size of these special sockets. As shown in the photos above, there are differences in the “taper” areas of these sockets. Be sure to specify that you need a “low taper” or shallow counter-sunk socket for this application. To reduce the possibility of damage or stripping of the bolt head and to get the most engagement of the socket onto the fastener, our recommendation is to only use the “low” taper socket as shown on the right. In addition, always confirm an E-12 socket is being used on an E-12 bolt. Although an E-14 socket will fit onto an E-12 bolt, it will round-off the fastener and could make it impossible to use an E-12 socket afterward. The following is not recommended as permanent solution. Use of the correct tool for the job is always preferred. If all you have available is a “high” taper version, until a new low taper socket can be secured, carefully grind it as necessary to remove the excess tapered portion and “convert” it to a low taper tool. Take your time (always wear eye protection!) and be careful to not excessively overheat the socket while grinding which will likely change the hardness characteristics (temper) of the socket material and soften it. IMPORTANT REMINDERS: • NEVER use an impact tool to loosen the connecting rod bolts. Use hand tools only. • Always make sure the socket you are using is fully seated “square” on the fastener and not at an angle which could cause the fastener to round off as shown below. 02 FA AND FB ENGINE CONNECTING ROD BOLT REMOVAL TIPS High Taper Low Taper Snap-On Tool Numbers: E-12: FLCE120, E-14: FLCE140 February 2014 TechTIPS Page 4 When replacing a torque converter on a CVT equipped vehicle, you may notice the appearance of RED colored fluid when unpacking the converter. This fluid is for shipping purposes and will not cause any harm when installed in either generation 1 or 2 CVT transmissions. See the photos below for examples of this fluid when the converter is unwrapped. 16 CVT TORQUE CONVERTERS February 2014 TechTIPS Page 5 A Special FHI Quality Monitoring Team is currently in the USA through the end of February monitoring the launch of this much anticipated new model. The Team is very interested in EVERYTHING related to this new Vehicle. They are looking for specific and detailed information on EVERY condition identified. Naturally, this includes any and all repairs performed. It also includes cases when a customer comments on a condition that is deemed to be a normal or operational characteristic, or any improvement opportunity where some feature or function could be made even better. WE ARE ASKING YOU TO BE OUR EYES AND EARS WITH THIS NEW MODEL. E-QMRs are the best and preferred reporting method for reporting any new model feedback. For high priority, unusual, or serious issues, we ask that you call SOA’s Technical Helpline right away with all details. When you report something, include pictures and where practical, videos of the condition prior to repair. Providing as much detail as possible on the customer complaint, the actual condition, and your findings are all strongly requested and greatly appreciated. Be sure to save all DTC and freeze frame data electronically before performing any clear memory functions. You will be asked by Techline to submit only electronic DTC and freeze frame data files. Printed and faxed copies do not retain the important details contained in the electronic data files. While there is no guarantee that a change will occur based upon any individual report, we can guarantee that nothing will happen if we don’t know about it. Our request is that you report everything, even if it seems small or straightforward to repair. E-QMRs, Techline or CDS Cases, and Warranty Claims are being reviewed daily. Team Members may contact you for additional details, photos, parts collections, or to arrange for an on-site inspection. We ask your cooperation in quickly responding to these requests for additional information. Please save any and all removed parts no matter how small including gaskets, clips, fasteners, any filtered sediments, or other small bits and pieces. The more specific information you can provide on each condition or repair the better. Otherwise, you may be contacted multiple times with follow up questions. Please note that questions may come to you regardless if you report the condition in a QMR or not, so please keep detailed notes on each repair. For example: If you perform a wiring repair, the team will be asking for the wire color, connector number, pin location, and the details of the condition. This would include your comments on if the wire was cut, pinched, corroded, or nicked. If there was a loose pin, bent pin, pin pushed out, wire pulled out of the pin, or simply a soft set connection (connectors not locked together fully). Was the harness strained or stretched? How? Was the circuit open or shorted? Was the operation of the circuit intermittent, or totally inoperative? What related systems were affected? Was the condition temperature or moisture related? They will also want to know the exact details of your repair. How exactly did you fix it? If possible try to get a photo before the condition prior to the repair as one will most likely be requested. This is the kind of detail the team is looking for and is most helpful to them in making product or production improvements quickly and also speed up release of related service information. As a reminder, E-QMRs must never be used to request escalation of a repair, request information, or for any other purpose than to notify SOA of a new or trending condition. Authorization or Repair Escalation Requests must always go through normal channels for the fastest, most efficient handling. Paint, Glass or Long Block Authorization requests must go through the Techline Authorization System on Subarunet. All other authorizations must be reviewed in advance with your DPSM. We thank you all in advance for your continued support and assistance in making this launch successful. 01 2014 XV CROSSTREK HYBRID LAUNCH- YOUR HELP IS NEEDED February 2014 TechTIPS Page 6 IMPORTANT: This information is applicable to the Midtronics GR8 Diagnostic Battery Charger ONLY. It does not apply to any other brand /type of “generic” battery charger whatsoever. ONLY the GR8 and its Power Supply Mode feature has been tested and approved for use as described below by Subaru of America, Inc. (SOA). Among the many features the Midtronics GR8 Diagnostic Battery Charger has to offer, its capability of acting as a “safe” power supply for maintaining the battery state-of-charge at a solid 13.5v during vehicle control unit reprogramming (and extensive service work) is one you may not be aware of. After review and testing of this beneficial feature, SOA now endorses and requests its use anytime a vehicle control module is being reprogrammed. We will also be including this recommendation in all future reprogramming-related service publications going forward. Once the GR8 is connected to the vehicle, as long as the battery is fully charged, it only takes about 3 minutes to boot-up the charger, select the Power Supply mode, and have the battery voltage stabilized and ready for reprogramming. Using the GR8 in this capacity should also virtually eliminate any instances of voltage-related control module damage during reprogramming. See the reprint of the related Instruction Manual page below for more information. NOTE: If the vehicle battery must be charged, the labor time for charging is not warrantable. 07 MIDTRONICS GR8 USE DURING CONTROL UNIT REPROGRAMMING GR8-1100 EST Subaru Midtronics Inc. 7000 Monroe Street Willowbrook, IL 60527 20 www.midtronics.com Chapter 3: Power Supply Mode Power Supply Mode tests and maintains battery voltage in the vehicle at 13.5 volts to allow for uninterrupted reflashing of vehicle computers, retain vehicle system settings, or maintain battery voltage. IMPORTANT!: Before starting Power Supply Mode, verify that all vehicle loads are off and the key is not in the ignition. NOTE: Start the Power Supply Mode before beginning the Control Module reflashing process. 1. Use or to highlight the Power Supply Mode icon and press NEXT to continue, or press the corresponding number key. 2. Connect the clamps to the battery terminals. 3. In the Options Menu use or to highlight the POWER SUPPLY icon and press the SELECT. 4. Use or to highlight the correct USER ID and press NEXT. 5. Use or to select the BATTERY TYPE and press NEXT to continue, or press the corresponding number key. 1 FLOODED 2 AGM 3 AGM SPIRAL 6. Press or to select the BATTERY RATING and press NEXT to continue, or press the corresponding number key. 500 CCA 7. Before entering the Power Supply Mode, the charger will test the battery to determine if it needs to be charged. A Warning message is displayed if the battery does not have a sufficient charge. NOTE: If you choose to charge the battery, you will need to restart the Power Supply Mode once the battery has been successfully charged. NOTE: The charger tests the battery to determine if it is safe to charge. If it detects that the battery is defective, it beeps, flashes the status light, and displays a warning that the battery is unsafe to charge. Press EXIT to return to the Main Menu. 8. If the battery is safe to charge, the charger begins maintaining the battery voltage at 13.5 volts. NOTE: Amperage fluctuates in response to the vehicle’s demands. If the voltage drops below the 12.8, the charger displays a warning and raises the voltage to the set point. 9. When finished servicing the vehicle, press the STOP button or the OFF switch, unplug the power cord and disconnect the clamps. Chapter 3: Power Supply Mode February 2014 TechTIPS Page 7 *** NOW YOU CAN E-MAIL YOUR TECHTIPS INPUT AND SUGGESTIONS TO: TECH@SUBARU.COM *** This is your chance to offer suggestions for use in future issues of TechTIPS! Make sure that if you e-mail us, you place in the subject line of your e-mail “For TechTIPS Newsletter”. Thank you! MODEL: YEAR: VIN: Description of situation encountered: Your suggestion for repair procedure, product improvements, etc.: Please attach separate sheets, if necessary. You may also want to include Service Manual diagrams or references, or your own drawings to assist in describing your suggestion. All information submitted becomes the property of Subaru of America, Inc. Permission is granted to Subaru of America, Inc. to print your name and suggestions in TechTIPS and other Subaru of America, Inc. publications. Mail items to: PO Box 6000, Cherry Hill, NJ 08034-6000. Your Name: Signature: Dealer’s Name: City: Date: Dealer Code: 15-169-13; Technical Service Bulletin, Customer Satisfaction – Navigation SD Card Update Program (2013MY Legacy and Outback) MSA5M1424A ; Owner’s Manual 2014 XV Crosstrek Hybrid Owner’s Manual 16-90-13; Technical Service Bulletin, Design Change to Lock-Up Type Torque Converter TIPS0114; TechTIPS NewsLetter, 2014 January TechTIPS Newsletter MSA5P1702C; Technical Reference Booklet, 2014 XV Crosstrek Hybrid (Module 702) (Nov 2013) 03-70-12R; Technical Service Bulletin, Repair Procedure for High-Pitched Sound from Extension Housing Area Using Latest Generation Production Parts 00 STIS RELEASE HIGHLIGHTS FROM 01/01/2014 TO 01/31/2014 2014 Calendar of Subaru Holidays President’s Day Monday, February 17, 2014 Memorial Day Monday, May 26, 2014 Independence Day Friday, July 4, 2014 Labor Day Monday, September 1, 2014 Thanksgiving Thursday, November 27, 2014 Friday, November 28, 2014 SUBARU TECHLINE Monday – Thursday 8:30 am to 7:30 pm Hours of Operation Friday 10:30 am to 5 pm and Saturday 9 am to 3 pm
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