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NHTSA ID Number: 10232864
Manufacturer Communication Number: TechTIPS-1
Summary
Subaru Service and Technical Support Line Newsletter
ARTICLES CONTAINED IN THIS ISSUE
CODE ARTICLE………………….. PAGE
(00) New STIS Releases from 01/01/2013 to 01/31/2013…. 6
(01) Thanks to You………………. 3
(01) QMR of the Month…………. 4
(06) EyeSight™ System Temporary Stop Information ………….. 2
(06) Click or Knock Sound When Releasing the Brake Pedal… 3
(07) 2014 Forester Turbo, Battery Cable Precaution /DTC P0606………………… 3
(11) Troubleshooting DTC P0457 on 2008 and Later Model Years ………………………. 2
(16) Generation 1 CVT Transmission Servicing …… 1
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
SUBARU | SUBARU | 9999 |
1 Associated Document
Manufacturer Communications
TIPS0213 – 2013 February TechTIPS Newsletter
https://www.nhtsa.gov/recalls?nhtsaId=10232864
MC-10232864-9999.pdf 618.974KB
- 【Easy to Use--Work out of box】+【FOXWELL 2024 New Version】 FOXWELL NT604 Elite scan tool is the 2024 new version from FOXWELL, which is designed for those car owners who want to figure out the cause issue before fixing the car problem via scanning the most common systems like abs srs engine and transmission.The NT604 Elite diagnostic tool comes with latest software, which can be used out of box. No need to waste time to download the software first.
- 【Affordable】+【Reliable Car Health Monitor】 Will you be confused what happen when the warning light of abs/srs/transmission/check engine flashes? Instead of taking your cars to dealership, this foxwell scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. It will t-urn off the warning light car after the problem is fixed.👉TIPS: Airbag crash/collision data can NOT be cleared even you replace the new airbag.
- 【5 in 1 Diagnostic Scanner】Compared with those auto scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also it can be an abs/srs scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it.
- 【Fantastic AUTOVIN】+【No extra software fee】Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite abs srs scanner supports 60+ car makes from worldwide (America/Asia/Europe). You don’t need to pay extra software fee.
- 【Solid protective case KO plastic carrying bag】+ 【Lifetime update】Almost all same price-level obd scanner diagnostic tool only offers plastic bag to hold on the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- 2024 Top Choice for ABS Bleeder Scan Tool - Is the brake pedal always slowly sinking down or becoming loose? This ABS brake bleeding scan tool will cycle the pump and valves to achieve a tight brake pedal. It's the most affordable obd2 scanner with ABS auto bleed. By following the instruction step by step, even a beginner can navigate through easily. Coverage check before purchasing via FOXWELL official site: Support- Diagnostic Coverage List. Tip: It won’t work on vehicles lacking an auto bleed function.
- More Than a Entry Level OBD2 Scanner, Ideal for Home Mechanics - Based on the NT301 FOXWELL Scanner, NT630 Plus takes OBD-II diagnostics to the next level by customizing functions for ABS and SRS system. This SRS and ABS scanner provides in-depth insights on error code diagnosis, wheel speed sensor, airbag circuits, cable connectors monitor, etc... Note: This scanner DOES NOT work on Airbag crash data/programming issues.
- No More Higher End Service than You Need - One NT630 Plus is enough! This obd2 scanner with ABS and SRS takes in-depth diagnosis on Anti-Lock Brake System & SRS/Airbag, and also performs Airbag light reset/ SAS(Steering Angle Sensor) adjustment/ Oil light reset daily reset services. These issues will be restored after the car faults repaired. Note: Some classic vehicles without the electronic control system can not support the reset service.
- Also can Work like NT301 - The NT630 Plus ABS code reader can connect to the OBD-II port directly. It will diagnose all OBD-II modules instantly, displays the live data, locates bad sensors and indicate I/M readiness status before the annual inspection. Guides you to do the maintenance work, reduces the potential driving risk and keep a peak performance on the road.
- Higher-level Services wih Lower Cost - Cost less to own a ABS SRS Bidirectional Scan Tool that is not found on similar code readers & scan tools. This car diagnostic scanner allows you to test all potential car faults in the ABS/Airbag system, with functions returning to normal once you exit the program. Please note, that only ABS/SRS modules are supported.
- [Transform Your Car Care Experience] - With BLCKTEC, instantly become your own professional mechanic. Effortlessly read and clear your car’s trouble codes and check engine light, ensuring your vehicle stays in top condition.
- [Empower Yourself with Comprehensive Diagnostics] - Unlock the full potential of your vehicle with the BLCKTEC 430. Access detailed diagnostics previously exclusive to professional mechanics’ OBD2 scan tools, including ABS, Airbag, SRS, TPMS codes, and beyond, right at your fingertips.
- [Drive with Confidence] - The BLCKTEC 430 is more than just a car code reader; it's your personal vehicle health advisor. Receive tailored repair reports with potential causes and verified solutions for your specific make and model, guiding you to the right fix every time.
- [Seamless Connectivity, Ultimate Convenience] - Experience the freedom of wireless diagnostics with this portable car scanner. Easily connect via Bluetooth to our intuitive sensor, and enjoy all the functionalities of high-end scan tools without the clutter of wires, directly from your smartphone or tablet.
- [DIY Repairs Made Easy] - Navigate car maintenance with ease using our premium app. Access a vast library of easy-to-follow repair videos, guiding you through each step of the repair process, compatible with both iOS & Android devices.
- 🎉【2024 Upgraded Ver. of AL519/ ML519/ ML619】Autel develops the brand-new AutoLink AL619 as the advanced ver. of Autel ML519, AL519, AL319, MS309. This AL619 OBD2 scanner can scan ABS & SRS systems, and support 10 Modes of OBD II Diagnostics Function on Worldwide Vehicles to read, erase codes and turn off the MIL, ABS, SRS warning lights so that you can better maintain your car when related malfunctions occur and make your vehicle ready for the annual test.
- 🎉【Accurate ABS/ SRS Diagnostics Functions】The ABS/ SRS diagnostic function is used to retrieve and clear codes from the ABS/ SRS systems. It can read and clear DTCs, show definitions of each code, display live data of multiple sensors in the graph to locate fault causes, and assist home mechanics to do the proper repair and clear ABS & Airbag warning lights. Diagnoses ABS/ SRS system codes on most 1996 and newer major vehicle models. Please email 📩 immoautel @ outlook. com 📩 for help.
- 🎉【All 10 Modes of OBD II Diagnostics Function】The OBD II Diagnostics function is a fast-access option that allows you to carry out a quick test on the engine system of OBD II vehicles. Read Codes, Erase Codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, DTC Lookup, Component Test, Viewing Vehicle Information, Modules Present.
- 🎉【Live Data and Freeze Frame Data】With Live Data functions, Autel AL619 OBD2 diagnostic code reader allows you to view the live PID (Parameter Identification Data) of the vehicle's computer module(s) in text, graph to check the status of various sensors. And Freeze Frame Data enables you to view the vehicle's operating parameters at the moment a DTC is detected. These information will aid the technician by allowing the parameters to be duplicated for diagnostic and repair purposes.
- 🎉【DTC Lookup Feature】Besides showing you the code’s definition while you are reading the diagnostic trouble codes, AL619 features comparably user-friendly DTC Lookup Function which enables you to retrieve the definitions of any error codes from the large database of AL619, saving you from the hassle of wasting time searching definition of every code via Google.
- [ABS & SRS Scanner with Active Test] The ABS/ SRS diagnostic tool Read & clear DTCs, displays live data in a graph to locate the cause of faults and assists the home mechanic with repairs and clearing ABS and airbag warning lights. Active test sensors, valves or solenoids etc. and tracks any threats in real time. It is invaluable to have a diagnostic tool with Active Test feature that you will never find on similar ABS/ SRS scanners.
- 【3 HOP Reset Services 】Easy to set up 3 regular reset services for Oil Light, Battery Management System, and Steering Angle Position. With this obd2 scanner, you can reset the oil service light and reset pre-programmed mileage intervals for energy efficiency; adjust or reset the steering angle position to keep steering aligned; and clear the original low battery fault information. No need to leave home for shop-quality car maintenance.
- 【All OBD2 Test Modes 】 This ABS & SRS scan tool is also a full featured obd2 code reader, allowing a quick test of the engine system of OBD II vehicles, can Read/Clear engine light codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, Evap Test, Read Vehicle Information, and help pass smog test for most post-1996 OBD2/CAN vehicles.
- [DTC LookUp Library] Can't read the code? Go to the DTC LookUp Library. The Topdon AL600 OBD2 scanner offers a wealth of code definitions so you don't have to look them up in a list or database, and the HELP function takes you to diagnostic tips for possible fixes, saving time searching for repair materials online. No other scan tool or code reader under $100 offers this level of assistance.
- [User-Oriented] You'll love the feel of this automotive scanner, with black rubber grips all around the outer edges for durability and to withstand accidental drops. With its easy access menu, you can operate all functions in minutes with just a few button presses. The 3-color LEDs give you a intuitive indication of the OBD2 test results in a second. 3 shortcut keys, one key to read/clear DTCs and a one-touch smoke status check make it easy to use even for beginners.
- The VD500 OBD2 scanner is specifically designed to diagnose Volkswagen Group (Fits for VW/Audi/Skoda/ SEAT) 12-volt 16-pin vehicles, but can also be used with other 12-volt (non-Volkswagen) and light trucks (non-electric) vehicles manufactured in 1996 or later that are OBD II -compliant with standard 16-pin OBD II protocols (J1850 VPM, J1850PWM, ISO9141, KWP 2000 and CAN). Please send your vehicle information to our 💌amazon@anceltech.com💌 to check compatibility.
- For Volkswagen (VAG) vehicles diagnostics, the device can not only read and clear codes on engine, ABS, transmission, SAS (not all cars), ESP, TPMS and other systems, but also reset the oil, brake pad and throttle position adaption.
- For other OBD II vehicles (non-Volkswagen), the VD500 can read and clear fault codes, display fault code definitions, turn off the CEL (check engine light) and retrieve VIN information ONLY.
- The VD500 diagnostic offering for Volkswagen vehicles covers the following vehicles: fits for VW (CC, EOS, Golf, GTI, Jetta, Passat, Phaeton, Polo, Rabbit, Sharan, Tiguan, Touran, Touareg); fits for Audi (A3, A4, A6, A7, A8, A5, Q3, Q5, Q7, R8, RS3, TT, RS, RS5, S4, S6); fits for Skoda (Octavia, Rapid, Yeti, Kodiaq, Fabio, Superb); fits for SEAT (Leon, Ateca, Ibiza, Altea, Cushion, Cord, Alhambra) Diagnostics.
- With English and German as display languages, this diagnostic scan tool provides life-time free software updates to fix the latest bugs or add new parameters. Simply download the software from the official website, then follow on-screen instructions to install it.
- [Pro OBD2 Scanner] - BlueDriver is the easiest way to scan and understand your vehicle like a professional mechanic. Read and clear your car’s trouble codes and check engine light.
- [Read & Clear All The Codes] - BlueDriver's enhanced vehicle diagnostics gives you access to information normally available only to mechanics on their OBD2 scan tools. Now you can read and clear ABS, Airbag, SRS, TPMS codes, and many more.
- [Get The Right Fix] - Much more than a car code reader, BlueDriver is a diagnostic tool. Get unlimited specific repair reports containing possible causes, reported fixes, and more for virtually every vehicle make and model.
- [Wireless & Bluetooth Enabled] - Say goodbye to wires. BlueDriver connects with Bluetooth via your phone/tablet to a sensor that plugs into your car's OBDII port. Get all of the capabilities of an expensive code reader & scan tool without any annoying wires.
- [User-Friendly App and Repair Videos] - BlueDriver gives you more ways to scan and fix your vehicle. Our iOS & Android app connects you to a large database of repair videos with step-by-step directions of repairs.
- 【Great Ideal For Every Car Owner】Prefect choice for your father, husband, brother or boyfriend. EVERY CAR OWNER WILL NEED IT! Also, the lifetime f-ree update is provided for more vehicle coverage, bug fixes. SAVE AT LEAST $1000+ PER YEAR!Get LAUNCH CRP123 Elite car diagnostic scanner and give your lover a surprise!Get the Extra Gifts :Protective Case Storage Bag,please reach us at: cardiag-aftersales @ hotmail.com.
- 【 Read & Clear/Reset Engine/ABS/SRS/Transmission Diagnostic Scan Tool 】LAUNCH CRP123 OBD2 Scanner can test Engine, Transmission, ABS and Airbag four systems, also reads and resets code, displays data stream graphic, stores and playbacks dynamic data stream,helps to quick analysis and diagnosis.
- 【 Error Fault Code Reader】Except the full 10 modes OBD2 diagnostic functions like, retrieving I/M readiness, Freeze Frame Data, Read Dynamic Data stream and V-ehicle Information, O2 Sensor Test, EVAP Test of F-uel Tank System (Mode 8) and Advanced On-board Monitoring (Mode 6), launch crp123 obd2 scanner can not only reveal what error codes your car is producing, but also erase your v-ehicle’s check engine light after problem fixed, the DTC help and explanation also tell you the exact problem.
- 【 Live Data Graphing + Read/Record/Playback Data stream + Print diagnostic data 】Live Data Graphing,more intuitive to know your vehicle’s problem.Large size Color Screen ;Print Function:Print the diagnose result easily; with user manual and register & update tutorial video uploaded in the link by us,you can Look up it anytime by ONE-CLICK.
- 【 Find Your Vehicles Here】Launch CRP123 obd2 scanner Supports mainstream vehicles on the world,fit for ACURA VW AUDI AUST FORD BENZ BMW CHRYSLER FIAT GM HOLDEN HONDA HYUNDAI INFINITI JAGUAR ISUZU KIA LANDROVER LEXUS MAZDA MITSUBISHI NISSAN OPEL PORSCHE SAAB SEAT SKODA SMART MERCEDES SPRINTER SUBARU SUZUKI SCION TOYOTA USA FORD VOLVO PEUGEOT CITROEN RENAULT EUROFORD.Etc.
- ABS/SRS OBD2 Scanner > Enjoy this ABS SRS OBD2 code reader to reveal exact issues underlying in your brake, airbag, and engine systems, test individual ABS/SRS sensors, valves, or solenoids to quickly locate malfunctions (compatible with GM, Nissan, Fiat, Benz, Volvo, Land Rover, BMW, USA Ford, please reach us for details.), making sure critical safety systems work in perfect harmony together against accidents to be safe than sorry. NOTE: Only support upgrade on windows.
- 3 Most Needed Service Functions > This TOPDON OBD2 scanner guides you through step by step procedures to reset oil service light and programmed mileage intervals for engine efficiency (Oil Reset); to calibrate steering wheel position for vehicle’s traveling in a straight line (SAS Reset); to clear the original low battery fault information against coming battery failures or damage (BMS Reset); saving your needless visits to mechanics. NOTE: Not suitable for all models, please reach us for compatibility.
- Full OBD2 Diagnostics > Say goodbye to the hassle of manual check-ups via this srs bi-directional code reader. Quickly correct Check Engine Light warning on most OBD2/CAN compatible vehicles. Easily access to your smog status with one simple click I/M Readiness; and being filled with features for live data readings, freeze frame data, plus EVAP system, onboard monitor test means this scan tool checks all daily car care boxes.
- Work Easier > Red-Yellow-Green LEDs in this OBD2 diagnostic scanner TOPDON Arilink600 quickly show the overall DTC status without toggling through menu selections. HELP hotkey takes you directly to detailed descriptions/tips. Read/Erase DTC, I/M readiness shortcuts are added for optimized operation, along with DTC Lookup library for interpreting codes, designing the SRS OBD2 reader diagnostic tool a pleasure to use right out of the package even for beginners.
- Helpful Service > Get instant, free lifetime access to the most recent updates to add new car models and troubleshooting bugs making the OBD2 scanner TOPDON AL600 a long-term investment for any home mechanics. The extended 1 years of quality assurance sweetens the worry-free deal even further. Multilingual Menu: EN, FR, ES, DE, IT, RU, PT, and JP. NOTE: Only support upgrade on windows.
- [OBD2 Scanner] The TOPDON OBD2 scanner performs all ENG/AT/SRS/ABS diagnostics with 4-in-1 graphic live data. 🚩It covers all OBD2 tests for 67 manufacturers and 10000+ model. It also features 5-second one-touch AutoVIN, 🚩a free one-touch lifetime upgrade through WiFi, library DTC, 12 languages, 🚩printable auto-generated report with email sharing, 🚩smooth Android 11.0, 32GB ROM, 🚩vivid 5-inch touchscreen, and up to 10 hours of battery life.
- [4 Car System Code Reader] The TOPDON OBD2 scanner accesses 4 systems: 🚩Engine/ABS/SRS/Transmission. It identifies the ECU version, pull DTCs with 4-in-1 graphic live data and DTC explanation to identify issues, erase DTCs to turn off the warning lights after repair (For cars made in 2005 and newer). In order to help you extend the lifespan of your vehicle while improving performance, this code reader also includes all obd2 test modes to solve the major concerns for all vehicles.
- [User-Oriented TOPDON OBD2 Scanner] With this scan tool's touchscreen and rubberized buttons, you may easily navigate through menus or process while following a logical path. With 32GB on-board memory, the scanner enables for the recording of several diagnostic reports, which can be shared via email and printed for review. Along with this, you can 🚩upgrade your software for free for lifetime with one-touch over Wi-Fi for that help update the features and expanding car coverage.
- [Multiple Functions] The Smart AutoVIN of this TOPDON OBD2 scanner keeps track of your manual selections for vehicle make, model, and year and directs you to the suitable diagnostics. 🚩Max 4 Live Data streams integrated for much easier data processing. Diagnostic feedback online with this diagnostic tool to help you get tough repair operations well-completed. Real-time car battery voltage monitoring identifies probable vehicle defects.
- [Wide Coverage] With its multilingual menu and 🚩coverage of 67 car brands and 10,000+ models spanning North America, Europe, and Asia (including Malaysia, India, and Iran), this car scanner is compatible with the majority of 1996 and newer OBDII compliant automobiles (EN, FR, ES, DE, IT, RU, PT, JP, KR). Before buying, make sure the OBD2 scanner is compatible with your vehicle. The package contains only a charging cable and not a power adapter.
Last update on 2024-06-30 / Affiliate links / Images from Amazon Product Advertising API
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February 2013 TechTIPS Page 1 Subaru Service and Technical Support Line Newsletter February 2013 The Subaru TechTIPS newsletter is intended for use by professional technicians ONLY. Articles are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that your vehicle has or will have that condition. Impreza, Legacy, Justy, Loyale, Outback, Forester, Subaru SVX, WRX, WRX STI, L.L. Bean, Baja, Tribeca, BRZ, XV Crosstrek and “Quality Driven” are Registered Trademarks. HELPING TO ACHIEVE THE PREMIUM SERVICE EXPERIENCE The international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. ARTICLES CONTAINED IN THIS ISSUE CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. SUBARU OF AMERICA, INC. IS “ISO 14001 COMPLIANT” CODE ARTICLE………………….. PAGE (00) New STIS Releases from 01/01/2013 to 01/31/2013…. 6 (01) Thanks to You………………. 3 (01) QMR of the Month…………. 4 (06) EyeSight™ System Temporary Stop Information ………….. 2 (06) Click or Knock Sound When Releasing the Brake Pedal… 3 (07) 2014 Forester Turbo, Battery Cable Precaution /DTC P0606………………… 3 (11) Troubleshooting DTC P0457 on 2008 and Later Model Years ………………………. 2 (16) Generation 1 CVT Transmission Servicing …… 1 Should you encounter a stripped front differential fill tube drain plug when changing the gear oil on a generation 1 CVT unit (2010 – 2012 Legacy and Outback), there is a countermeasure drain plug available. The original drain plug Part number 807016180 should be replaced with a 807016160 drain plug. This new type is 1.0 mm longer. DO NOT USE Part Number 807016210 this drain plug is too long and will damage the CVT Transmission. All Remanufactured CVT transmissions will have this longer type drain plug already installed. 16 GENERATION 1 CVT TRANSMISSION SERVICING Just a reminder, the Techline will be closed on Monday, Feb. 18th, in honor of Presidents’ Day. 807016180 8.5 mm 807016210 17.0 mm February 2013 TechTIPS Page 2 If you receive a customer concern of their EyeSight system becoming inoperative, the following information and photos may help with a solution. Apparently, small spiders are able to get inside the lens hoods and as shown, build webs which can obstruct the view of the EyeSight system’s stereo camera. EYESIGHT™ SYSTEM TEMPORARY STOP INFORMATION 06 Once you have removed the lens hood assembly from the camera following the procedures in the applicable Service Manual, determine if the webs have contacted the lens itself as shown in the photo on the right. If they have, the lens hood must be replaced. If the webs can be removed without touching the camera lens, CAREFULLY remove them and reassemble the camera. IMPORTANT: Always confirm proper system operation before returning the vehicle to the customer. Refer to the Service Manual or the EyeSight and Keyless Access with Push Button Start (Module 923) Technician Reference Booklet on STIS for further diagnostic information. TROUBLESHOOTING DTC P0457 ON 2008 AND LATER MODEL YEARS 11 When troubleshooting any evaporative system trouble code, particularly a DTC P0457, do not forget to check evaporative hose connections for being in their correct locations. On occasion, the Techline receives reports of Technicians finding hoses switched at the canister. Further investigation revealed the vehicle was involved in a rear-end collision and had been repaired at a Body Shop. The photo on the right shows a 2009 Impreza which came from a body shop with DTC P0457. The hoses in the photo are switched. With the hoses hooked up backwards, the drain hose goes to the fuel tank and the canister hose goes to atmospheric pressure which eventually sets the code. February 2013 TechTIPS Page 3 The engine management system on the all-new 2014 Forester Turbo is equipped with a back-up memory. When disconnecting the battery cables, a self-shutoff process takes place in the ECM and the back-up memory is cleared. After re-connecting the battery (while the back-up memory is clear), if the ignition switch is turned on and off repeatedly, the CEL will illuminate and DTC P0606 will set. To prevent P0606 from setting, turn the ignition switch “ON” then “OFF” one time after re-connecting the battery then let the vehicle sit for one minute. This will allow the self-shutoff relay to power down, completing the self-shutoff procedure. 2014 FORESTER TURBO, BATTERY CABLE PRECAUTION / DTC P0606 07 The Techline continues to receive reports of a “click” or “slight knock” type sound when releasing the brake pedal on 2010 thru 2013 Legacy/Outback models. The design of the master cylinder was new in 2010. Investigation has determined the sound is generated by a negative pressure caused by brake fluid returning into a chamber inside the Master Cylinder. There are no short or long term issues caused by this sound. CLICK OR KNOCK SOUND WHEN RELEASING THE BRAKE PEDAL 06 Subaru of America reported sales of 336,441 vehicles in 2012. Subaru wishes to extend their “Thanks To You” for your contributions towards this tremendous achievement. This is the fourth consecutive year of sales records for Subaru of America and fifth consecutive year of sales increases. Subaru is the only manufacturer to increase sales each year for the last five years. With the release of the new 2014 Forester in March and a new hybrid coming in the fourth quarter of 2013, Subaru is in a great position to make 2013 another record setting year. THANKS TO YOU 01 The sound is considered a normal operating characteristic and replacement of any components will not likely lower the sound level. February 2013 TechTIPS Page 4 Subaru of America, Inc. is pleased to announce the release of an exciting new program for Subaru Service Technicians. QMR of the Month is designed to recognize those Subaru Service Technicians who go above and beyond by taking the time to submit detailed product quality related information using the QMR (Quality Monitoring Report) system. The QMR system is found on Subarunet in the Service area. Each month, a QMR from each Region (Western, Central, Eastern, SDC, and SNE) as selected by that region’s Field Service Engineers (FSEs), will be submitted to SOA for review by the Service Field Quality Assurance Group with a single winner selected based upon the criteria listed below. The monthly winning technician will receive: • Acknowledgement of their achievement in a future Tech Tips • A Subaru Jacket • A $100 Gift Card Watch for the name of the first monthly winner in the next issue of Tech Tips. Selection Criteria for QMR of the Month will include, but is not limited to: • QMRs submitted by Subaru Service Technicians • Vehicle information is complete and correct • Includes concern as described by the customer, cause as determined by Technician, and details of the final correction (where applicable) • Includes detailed information on how the concern was diagnosed (measurements, instrument readings, etc…) • Includes good quality photos / videos that further explain the condition or diagnosis (photos are clear, use of some instrument to call out specific location or item, near and far shots where necessary, comparison objects or scales)Information on any prior repair(s) or related vehicle history • Attached diagnostic data (CID/ CVN, FFD, SSMIII, other) • Step by step diagnostic results from Service Manual for the listed condition • Additional VINs listed if multiple cases being reported • Comments to explain and clarify relevance or severity of the condition being reported • Not limited to conditions for current models or model years • Report should be able to stand on its own and be easily understood by someone unfamiliar with the condition QMR OF THE MONTH 01 Continued… February 2013 TechTIPS Page 5 Program Details • Subaru of America, Inc. reserves the right to cancel or amend this program at any time and it’s determinations are final. • Subaru Service Technician Does Not include those dealer employees classified or listed with multiple or separate titles including but not limited to Dealer Principal, General Manager, Sales Manager, F/I Manager, Service Manager, Parts Manager, Shop Foreman, Dispatcher, Service Advisor, Warranty Administrator, Salesperson, or other titles. • In order to receive any award(s), qualifying Subaru Service Technicians must be actively employed by a Subaru dealership throughout the program period and at the time the awards are claimed and distributed (and such dealership must be active at each such time). • It is the responsibility of the dealership to make all decisions regarding the employment status and to inform SOA, SDC or SNE of any changes in employment status. SOA, SDC and SNE shall not be responsible for any errors or omissions in the dealership’s reporting of the employment status of Subaru Service Technicians. • No awards will be distributed to a Subaru Service Technician not meeting all program requirements. • Awards must be redeemed by the individual Subaru Service Technician who earned the award and are non-transferable and cannot be exchanged or substituted in any way. • Qualifying Subaru Service Technicians may only win a maximum of two times per calendar year. • Winner is responsible for any and all associated taxes on winnings. Consult with your personal tax advisor for specifics. QMR OF THE MONTH (CONTINUED) 01 February 2013 TechTIPS Page 6 *** NOW YOU CAN E-MAIL YOUR TECHTIPS INPUT AND SUGGESTIONS TO: SERVICEINFO@SUBARU.COM *** This is your chance to offer suggestions for use in future issues of TechTIPS! Make sure that if you e-mail us, you place in the subject line of your e-mail “For TechTIPS Newsletter”. Thank you! MODEL: YEAR: VIN: Description of situation encountered: Your suggestion for repair procedure, product improvements, etc.: Please attach separate sheets, if necessary. You may also want to include Service Manual diagrams or references, or your own drawings to assist in describing your suggestion. All information submitted becomes the property of Subaru of America, Inc. Permission is granted to Subaru of America, Inc. to print your name and suggestions in TechTIPS and other Subaru of America, Inc. publications. Mail items to: PO Box 6000, Cherry Hill, NJ 08034-6000. Your Name: Signature: Dealer’s Name: City: Date: Dealer Code: WQD-40; Subaru Product / Campaign Bulletin, Catalytic Converter Replacement & Engine Control Module (ECM) Reprogramming 18-165-13; Service Manual Correction, Service Manual Corrections ( 2009-2013MY Forester) H7110SG100; Accessory Installation Guide, 2014 Forester AC Power Outlet 15-159-13; Technical Service Bulletin, Tire Rubbing Sound from Right Front TSMSFJ; Troubleshooting Guide, Remote Engine Start Systems Troubleshooting Guide (2012MY Impreza & 2013MY Impreza / Crosstrek Vehicles) TIPS0113; TechTIPS NewsLetter, 2013 January TechTIPS Newsletter NEW STIS RELEASES FROM 01/01/2013 TO 01/31/2013 00 2013 Calendar of Subaru Holidays President’s Day Monday, February 18, 2013 Memorial Day Monday, May 27, 2013 Independence Day Thursday, July 4, 2013 Labor Day Monday, September 3, 2013 Thanksgiving Day Thursday, November 28, 2013 SUBARU TECHLINE Monday – Thursday 8:30am to 6:30pm Friday 10:30am to 5pm Hours of Operation
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