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NHTSA ID Number: 10232232
Manufacturer Communication Number: Subaru Tech Tips
Summary
Subaru Service and Technical Support Line Newsletter
Articles Contained in this Issue
Click on a title below to jump to the article.
Click the date located in the footer to return to page 1.
CODE ARTICLE………………………………………………………….PAGE
(00) STIS New Releases………………………………. 11
(01) QMR of the Month………………………………..1-2
(01) QMR of the Month Award Presentations………………………………………… 2
Tech Tips Greatest Tips (15) CP 1.0/1.5 Software Version Verification………………………………………….3-4
(07) CAN Communication Diagnosis – Where To Start? ………………………………….4-6
(07) BIU Replacement TIPS and Destination Setting………………………………………………..6-7
(12) 20MY+ Legacy/Outback Manual Adjustment of Power Seat After Motor Failure………….7-8
(12) Accessory Catalog Update……………………… 9
(15) SXM Preset channel logo blank on CP 1.5 equipped vehicles, ’23 MY Outback/Legacy & Ascent…………………….. 10
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
SUBARU | SUBARU | 9999 |
1 Associated Document
Manufacturer Communications
TIPS0123 – 2023 January TechTIPS Newsletter
https://www.nhtsa.gov/recalls?nhtsaId=10232232
MC-10232232-0001.pdf 2462.671KB
- 2024 Top Choice for ABS Bleeder Scan Tool - Was the brake pedal always slowly sinking down or becoming loose? This abs brake bleeding scan tool will cycle the pump and valves to achieve a tight brake pedal. It's the most affordable obd2 scanner with abs auto bleed. Follow the instruction step by step, even a beginner can use it. Coverage check on FOXWELL official site: Support- Diagnostic Coverage List. Tips: If a vehicle lacks the auto bleed function, this service will not work on the car.
- More Than a Entry Level OBD Scanner, Ideal for Home Mechanics - Based on the NT301 FOXWELL Scanner, NT630 Plus takes OBD diagnostics to the next level by customizing all functions for ABS and SRS system. This srs abs scanner provides in-depth insights on error code diagnosis, wheel speed sensor, airbag circuits, cable connectors monitor and etc. Note: Scanner can not work on Airbag crash data. If the scanner can not connect to the car unit, please check if there is a good connection of them.
- No More Higher End Service than You Needed - One NT630 Plus is enough! This obd2 scanner with abs and srs takes depth diagnosis on Anti-Lock Brake System & SRS/Airbag, and also performs daily reset services. Like Airbag light reset/ SAS(Steering Angle Sensor) adjustment/ Oil light reset functions. The issued parts will operate normally with this car scanner after the faults repaired. Note: Some classic vehicles without the electronic control system can not support reset service.
- Also can Work like NT301 - The NT630 Plus abs code reader connect to the OBD2 port directly. It will diagnose all obd2 modules instantly, displays the live data, locates bad sensors and I/M readiness status before the annual inspection. Guides you to do the maintenance work, reduces the potential driving risk and keep a peak performance on the road.
- Complicate? Unreadable? - Intuitive LCD display with clear operate instructions, even a beginner can diagnose the car faults with the NT630 Plus. Ergonomic Touch with anti-collision and anti-slip cover design, comfortable for daily car diagnose work. Unique button press sound will provide the overall tactile and visual experience to notice you a task has been completed or a command has been executed.
- 🎄【Easy to Use--Work out of box】+【FOXWELL 2024 New Version】 FOXWELL NT604 Elite scan tool is the 2024 new version from FOXWELL, which is designed for those car owners who want to figure out the cause issue before fixing the car problem via scanning the most common systems like abs srs engine and transmission.The NT604 Elite diagnostic tool comes with latest software, which can be used out of box. No need to waste time to download the software first.
- 🎅【Affordable】+【Reliable Car Health Monitor】 Will you be confused what happen when the warning light of abs/srs/transmission/check engine flashes? Instead of taking your cars to dealership, this foxwell scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. It will t-urn off the warning light car after the problem is fixed.👉TIPS: Airbag crash/collision data can NOT be cleared even you replace the new airbag.
- 🎄【5 in 1 Diagnostic Scanner】Compared with those auto scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also it can be an abs/srs scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it.
- 🎅【Fantastic AUTOVIN】+【No extra software fee】Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite abs srs scanner supports 60+ car makes from worldwide (America/Asia/Europe). You don’t need to pay extra software fee.
- 🎄【Solid protective case KO plastic carrying bag】+ 【Lifetime update】Almost all same price-level obd scanner diagnostic tool only offers plastic bag to hold on the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- 🎉【2024 Upgraded Ver. of AL519/ ML519/ ML619】Autel develops the brand-new AutoLink AL619 as the advanced ver. of Autel ML519, AL519, AL319, MS309. This AL619 OBD2 scanner can scan ABS & SRS systems, and support 10 Modes of OBD II Diagnostics Function on Worldwide Vehicles to read, erase codes and turn off the MIL, ABS, SRS warning lights so that you can better maintain your car when related malfunctions occur and make your vehicle ready for the annual test.
- 🎉【Accurate ABS/ SRS Diagnostics Functions】The ABS/ SRS diagnostic function is used to retrieve and clear codes from the ABS/ SRS systems. It can read and clear DTCs, show definitions of each code, display live data of multiple sensors in the graph to locate fault causes, and assist home mechanics to do the proper repair and clear ABS & Airbag warning lights. Diagnoses ABS/ SRS system codes on most 1996 and newer major vehicle models. Please email 📩 immoautel @ outlook. com 📩 for help.
- 🎉【All 10 Modes of OBD II Diagnostics Function】The OBD II Diagnostics function is a fast-access option that allows you to carry out a quick test on the engine system of OBD II vehicles. Read Codes, Erase Codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, DTC Lookup, Component Test, Viewing Vehicle Information, Modules Present.
- 🎉【Live Data and Freeze Frame Data】With Live Data functions, Autel AL619 OBD2 diagnostic code reader allows you to view the live PID (Parameter Identification Data) of the vehicle's computer module(s) in text, graph to check the status of various sensors. And Freeze Frame Data enables you to view the vehicle's operating parameters at the moment a DTC is detected. These information will aid the technician by allowing the parameters to be duplicated for diagnostic and repair purposes.
- 🎉【DTC Lookup Feature】Besides showing you the code’s definition while you are reading the diagnostic trouble codes, AL619 features comparably user-friendly DTC Lookup Function which enables you to retrieve the definitions of any error codes from the large database of AL619, saving you from the hassle of wasting time searching definition of every code via Google.
- 💻Note: (About UPDATE) ANCEL FX2000 car scanner diasgnostic tool can be used directly as it comes with existed software, You don't need to register or update beforethe first use. It's recommended to update your scanner only when it fails to work on your car, or it's slow to load all menus or if you need newer software version. 📢Software update supports WIN XP, 7, 8, 10 operation systems only., but not for Mac and ios system.
- 🔧【PLUG AND PLAY - EASY TO USE】 : ANCEL FX2000 car scanner only takes 3 steps to connect to the car for diagnosis without cumbersome operations. The latest FX2000 scan tool is equipped with a one-key diagnosis function, which can automatically identify the model and year of your car, and automatically diagnose the car. Even beginners can use it to read the data and find out what the fault codes mean.
- 🚗【FULL OBD-LEVEL DIAGNOSTICS TOOL】: Quickly determines the cause of engine system faults, reads current, permanent and pending codes. After the repair, clears the codes and turns off the warning light. In addition, the FX2000 engine code reader also displays important OBD II advanced data such as fuel, live data and other manufacturer-specific parameters in real time to ensure that the engine ECU is operating correctly and safely, saving vehicle owners a lot of time and money in maintenance.
- 🚙【TRANSMISSION FAULT DIAGNOSTIC TOOL】: Some noises come from the transmission? Ancel obd2 scanner will read fault codes, display live transmission system data (fluid temperature, fluid pump, clutch actuation, pressure, etc.), and ensures transmission performance is optimal for vehicle speed and load. It provides detailed TCM data of the vehicle, so you can quickly and accurately find existing or potential problems.
- 🚐【FIND OUT SRS WRONG】: ANCEL FX2000 automotive scanner is able to read and clear fault codes in the SRS (airbag) and turn off the warning light to make sure the system is working correctly and safely. This odb2 scanner also displays a live graphical data stream of the supplemental restraint system (air bag), which allows you to analyze and verify that the air bag system is working properly.
- 5 IN 1 DIAGNOSTIC SCANNER: This is an OBDII scanner and 4 systems diagnostic tool. The AUTOPHIX 3210 PRO Bluetooth Auto Scanner not only has OBDII diagnostic function, but can also be used as an ABS/SRS/transmission scanner and check engine code reader. When it is an OBD2 scanner, you can use it to check if your car is ready for annual test via I/M preparation menu. In addition, the built-in DTC library, live data stream, data playback, performance testing and many more such functions are supported by it.
- RELIABLE CAR HEALTH MONITOR: Are you confused when the ABS/SRS/Transmission/Check Engine warning light is blinking? The AUTOPHIX 3210 PRO Bluetooth Scanner will help you to do a thorough scanning and inspecting of your car and find out the root cause, which saves your time and money. Tip:The warning light will be turned off after the problem is solved. Airbag crash/collision data cannot be cleared, even if you replace the airbag with a new one.
- QUICK DIAGNOSIS: The 3210 PRO is the newest 2024 Enhanced 4-System Bluetooth Code Reader that retrieves vehicle information, reads/clears trouble codes, and displays a 4-in-1 live data stream. You'll easily find out what's wrong with your car. In just a few minutes, you'll be in control of your car!
- EXCLUSIVE APP: Are you tired of the following with third party apps? For example: 1.need to download different apps for different cars? 2. require extra download fees? 3. only support a few functions? 4. can only use one of Android and iOS? Now!One AUTOPHIX 3210 PRO Scanner is enough to solve all the above problems. The must-have wireless/bluetooth automotive diagnostic tool/code reader for today's car owners. iPhone iOS, iPad, Android can be downloaded for free without any additional subscription fees.
- ADVANCED DATA FLOW DISPLAY:AUTOPHIX 3210 PRO Bluetooth code reader allows you to graphically display your vehicle's data flow instead of boring text, including engine coolant temperature, engine RPM, vehicle speed, absolute throttle position, control module voltage, etc. You can view different parameter values corresponding to different times. The advanced data streams provide useful information for entry-level professionals and diyers who can troubleshoot vehicle problems quickly and efficiently.
- [ABS & SRS Scanner with Active Test] The ABS/ SRS diagnostic tool Read & clear DTCs, displays live data in a graph to locate the cause of faults and assists the home mechanic with repairs and clearing ABS and airbag warning lights. Active test sensors, valves or solenoids etc. and tracks any threats in real time. It is invaluable to have a diagnostic tool with Active Test feature that you will never find on similar ABS/ SRS scanners.
- 【3 HOP Reset Services 】Easy to set up 3 regular reset services for Oil Light, Battery Management System, and Steering Angle Position. With this obd2 scanner, you can reset the oil service light and reset pre-programmed mileage intervals for energy efficiency; adjust or reset the steering angle position to keep steering aligned; and clear the original low battery fault information. No need to leave home for shop-quality car maintenance.
- 【All OBD2 Test Modes 】 This ABS & SRS scan tool is also a full featured obd2 code reader, allowing a quick test of the engine system of OBD II vehicles, can Read/Clear engine light codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, Evap Test, Read Vehicle Information, and help pass smog test for most post-1996 OBD2/CAN vehicles.
- [DTC LookUp Library] Can't read the code? Go to the DTC LookUp Library. The Topdon AL600 OBD2 scanner offers a wealth of code definitions so you don't have to look them up in a list or database, and the HELP function takes you to diagnostic tips for possible fixes, saving time searching for repair materials online. No other scan tool or code reader under $100 offers this level of assistance.
- [User-Oriented] You'll love the feel of this automotive scanner, with black rubber grips all around the outer edges for durability and to withstand accidental drops. With its easy access menu, you can operate all functions in minutes with just a few button presses. The 3-color LEDs give you a intuitive indication of the OBD2 test results in a second. 3 shortcut keys, one key to read/clear DTCs and a one-touch smoke status check make it easy to use even for beginners.
- 【Great Ideal For Every Car Owner】Prefect choice for your father, husband, brother or boyfriend. EVERY CAR OWNER WILL NEED IT! It comes with h-igh-quality host with a strong box. Get LAUNCH CRP123 Elite car diagnostic scanner and give your lover a surprise!
- 【 Read & Clear/Reset Engine/ABS/SRS/Transmission Diagnostic Scan Tool 】LAUNCH CRP123 OBD2 Scanner can test Engine, Transmission, ABS and Airbag four systems, also reads and resets code, displays data stream graphic, stores and playbacks dynamic data stream,helps to quick analysis and diagnosis.
- 【 Error Fault Code Reader】Except the full 10 modes OBD2 diagnostic functions like, retrieving I/M readiness, Freeze Frame Data, Read Dynamic Data stream and V-ehicle Information, O2 Sensor Test, EVAP Test of F-uel Tank System (Mode 8) and Advanced On-board Monitoring (Mode 6), launch crp123 obd2 scanner can not only reveal what error codes your car is producing, but also erase your v-ehicle’s check engine light after problem fixed, the DTC help and explanation also tell you the exact problem.
- 【 Live Data Graphing + Read/Record/Playback Data stream + Print diagnostic data 】Live Data Graphing,more intuitive to know your vehicle’s problem.Large size Color Screen ;Print Function:Print the diagnose result easily; with user manual and register & update tutorial video uploaded in the link by us,you can Look up it anytime by ONE-CLICK.
- 【 Find Your Vehicles Here】Launch CRP123 obd2 scanner Supports mainstream vehicles on the world,fit for ACURA VW AUDI AUST FORD BENZ BMW CHRYSLER FIAT GM HOLDEN HONDA HYUNDAI INFINITI JAGUAR ISUZU KIA LANDROVER LEXUS MAZDA MITSUBISHI NISSAN OPEL PORSCHE SAAB SEAT SKODA SMART MERCEDES SPRINTER SUBARU SUZUKI SCION TOYOTA USA FORD VOLVO PEUGEOT CITROEN RENAULT EUROFORD.Etc.
- 【Updated New Version AD600】Discover the improved version of TOPDON AD600 OBD2 scanner. Now immerse yourself in a seamlessly diagnostic experience with Android 11.0 OS. With an upgraded 32G ROM, this scan tool offers ample storage and faster performance. The 5-inch display with 1280x720 resolution offers high-definition clarity, ensuring easy readability for every diagnostic detail.
- 【Professional 4 Systems Diagnostics】For car owners dealing with common issues such as engine, transmission, ABS, and SRS, the TOPDON AD600 code scanner delivers professional diagnostic services. It easily reads and clears fault codes, analyzes data streams and more, ensuring a quick identification of problems. Additionally, the DTC Lookup function provides corresponding fault code analysis.
- 【8 Hot Reset Functions】Say goodbye to costly trips to the repair shop for resetting after routine maintenance such as changing oil, replacing tires, or installing new brake pads. The AD600 diagnostic tool effortlessly tackles common automotive challenges with just one click. Cut costs and cut the hassle with its 8 reset functions: Oil/BMS/ABS/SAS/EPB/DPF/TPMS/Throttle.
- 【Support for 10,000+ Car Models】The upgraded AD600 car scanner now supports 67+ global brands and 10,000+ models, ensuring compatibility with a diverse range of vehicles. Whether American, German, French, or Japanese, the AD600 diagnostic scanner has you covered. (Note: Contact TOPDON customer service for vehicle compatibility inquiries before purchase).
- 【Lifetime Free Updates】The AD600 diagnostic tool offers a lifetime of free upgrades with convenient one-click updates via Wi-Fi. Our dedicated TOPDON technical team continuously enhances our product's software, providing users with expanded vehicle support and an improved user experience through regular updates.
- [Transform Your Car Care Experience] - With BLCKTEC, instantly become your own professional mechanic. Effortlessly read and clear your car’s trouble codes and check engine light, ensuring your vehicle stays in top condition.
- [Empower Yourself with Comprehensive Diagnostics] - Unlock the full potential of your vehicle with the BLCKTEC 430. Access detailed diagnostics previously exclusive to professional mechanics’ OBD2 scan tools, including ABS, Airbag, SRS, TPMS codes, and beyond, right at your fingertips.
- [Drive with Confidence] - The BLCKTEC 430 is more than just a car code reader; it's your personal vehicle health advisor. Receive tailored repair reports with potential causes and verified solutions for your specific make and model, guiding you to the right fix every time.
- [Seamless Connectivity, Ultimate Convenience] - Experience the freedom of wireless diagnostics with this portable car scanner. Easily connect via Bluetooth to our intuitive sensor, and enjoy all the functionalities of high-end scan tools without the clutter of wires, directly from your smartphone or tablet.
- [DIY Repairs Made Easy] - Navigate car maintenance with ease using our premium app. Access a vast library of easy-to-follow repair videos, guiding you through each step of the repair process, compatible with both iOS & Android devices.
- The VD500 OBD2 scanner is specifically designed to diagnose Volkswagen Group (Fits for VW/Audi/Skoda/ SEAT) 12-volt 16-pin vehicles, but can also be used with other 12-volt (non-Volkswagen) and light trucks (non-electric) vehicles manufactured in 1996 or later that are OBD II -compliant with standard 16-pin OBD II protocols (J1850 VPM, J1850PWM, ISO9141, KWP 2000 and CAN).
- For Volkswagen (VAG) vehicles diagnostics, the device can not only read and clear codes on engine, ABS, transmission, SAS (not all cars), ESP, TPMS and other systems, but also reset the oil, brake pad and throttle position adaption.
- For other OBD II vehicles (non-Volkswagen), the VD500 can read and clear fault codes, display fault code definitions, turn off the CEL (check engine light) and retrieve VIN information ONLY.
- The VD500 diagnostic offering for Volkswagen vehicles covers the following vehicles: fits for VW (CC, EOS, Golf, GTI, Jetta, Passat, Phaeton, Polo, Rabbit, Sharan, Tiguan, Touran, Touareg); fits for Audi (A3, A4, A6, A7, A8, A5, Q3, Q5, Q7, R8, RS3, TT, RS, RS5, S4, S6); fits for Skoda (Octavia, Rapid, Yeti, Kodiaq, Fabio, Superb); fits for SEAT (Leon, Ateca, Ibiza, Altea, Cushion, Cord, Alhambra) Diagnostics.
- With English and German as display languages, this diagnostic tool provides life-time free software updates to fix the latest bugs or add new parameters. Simply download the software from the official website, then follow on-screen instructions to install it.
Last update on 2024-05-01 / Affiliate links / Images from Amazon Product Advertising API
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SEOCONTENT-START
January 2023 TechTIPS Page 1 of 12 Subaru Service and Technical Support Line Newsletter ©2023 Subaru of America, Inc. All rights reserved. 01 QMR of the Month We are pleased to announce this month’s TechShare QMR of the Month Winner: Tarick Rehan from Sheehy Subaru in Springfield, VA Tarick created a high quality QMR using TechShare reporting on vehicle would not engage is reverse until throttle applied. Tarick’s report included detailed diagnostic steps, SSM4 project file, high-quality photos, and videos. Please refer to the following link to review the TechShare QMR in detail. https://subarutechshare.com/qmrs/TS-220494 In appreciation for going the extra mile and sharing his experience with us, Tarick will be receiving the following from his District Service Quality Manager. $500.00 Snap-On gift card SUBARU TECHLINE HOLIDAYS & HOURS OF OPERATION Mon. – Thurs. 8:30AM – 7:30PM EST Friday 10:30AM – 5:00PM EST Saturday 9:00AM – 3:00PM EST Articles Contained in this Issue Click on a title below to jump to the article. Click the date located in the footer to return to page 1. CODE ARTICLE………………………………………………………….PAGE (00) STIS New Releases………………………………. 11 (01) QMR of the Month………………………………..1-2 (01) QMR of the Month Award Presentations………………………………………… 2 Tech Tips Greatest Tips (15) CP 1.0/1.5 Software Version Verification………………………………………….3-4 (07) CAN Communication Diagnosis – Where To Start? ………………………………….4-6 (07) BIU Replacement TIPS and Destination . Setting………………………………………………..6-7 (12) 20MY+ Legacy/Outback Manual Adjustment of Power Seat After Motor Failure………….7-8 (12) Accessory Catalog Update……………………… 9 (15) SXM Preset channel logo blank on CP 1.5 equipped vehicles, ’23 MY Outback/Legacy & Ascent…………………….. 10 ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. SUBARU OF AMERICA, INC. IS ISO 14001 COMPLIANT Continued on the next page January 2023 The Subaru TechTIPS newsletter is intended for use by professional Technicians ONLY. Articles are written to inform those Technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained Technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that your vehicle has or will have that condition. Impreza, Legacy, Justy, Loyale, Outback, Forester, Subaru SVX, WRX, WRX STI, Baja, Tribeca, BRZ, XV Crosstrek, Ascent, Crosstrek Hybrid, Solterra and “Quality Driven” are Registered Trademarks. Continued on the next page January 2023 TechTIPS Page 2 of 12 01 QMR of the Month (CONTINUED) The other Regional winners selected from QMRs submitted during November 2022 were: • Andrea Ungaro from Grand Subaru • Matthew Brito from Patrick Subaru • Matthew Winkelman from Lithia Reno Subaru • Robert Black from Van Bortel Subaru of Victor Any Subaru Technician can participate in the TechShare QMR of the Month program. See the November 2022 issue of TechTIPS for full details. You just might see your name and photo in a future issue of TechTIPS! 01 QMR of the Month Award Presentations As part of our “enhanced” QMR of the Month recognition program, we will include a photo (whenever available) of the recipient’s award presentation in TIPS. The winner selected from QMR of the Month submissions received during November 2022 was Senior Master Technician Tarick Rehan from Sheehy Subaru of Springfield, VA. Pictured left to right is Sheehy Subaru Parts Director Davis Prowett, Sheehy Subaru General Manager Russ Zakeri, Sheehy Subaru’s Service Director Ben Ong, Sheehy Auto Stores Chief Financial Officer Joe Shine, Subaru of America (SOA) District Service Quality Manager Dan Rockholt, Sheehy Subaru Senior Master Technician and QMR of the Month winner Tarick Rehan, SOA District Sales Manager Andrew Raszewski, SOA District Parts/Service Manager Cory Hiken, Sheehy Auto Stores Used Vehicle Director Paul Sheehy, and Sheehy Subaru Service Manage Jonah Kabazzi. Tarick was presented with a $500.00 Snap-On Gift Card. Congratulations and THANK YOU to our November 2022 QMR of the Month Award recipient! Continued on the next page January 2023 TechTIPS Page 3 of 12 This series features TechTIPS articles frequently referred to by Techline. This month’s feature is from February 2021. 15 CP 1.0/1.5 Software Version Verification Reminder: For infotainment related concerns please always remember to review the “Forms and Downloads” Gen 4/Denso tab on Subarunet. All TSB’s related to each head unit are listed on their respective tabs. TSB 15-259-20R “Denso Gen 4 Cockpit One (CP1) Infotainment System Operating TIPS Technical Support Guide.” TSB 15-304-22 “Procedure for Techline Infotainment Concern Data Collection and Sharing via TechShare” When confirming CP 1.0/1.5 system software version information, it is critical to allow the unit to finish the boot-up process before accessing the version information screen. Failure to allow the process to complete could result in missing version information or asterisk symbols (****) as shown below. A good practice would be to wait a minimum of 3 minutes after the boot-up process begins at key on for this information to load properly. January 2023 TechTIPS Page 4 of 12 Continued on the next page 15 CP 1.0/1.5 Software Version Verification (CONTINUED) However, this should not be confused with no “RAD_SW” version and “DSP_FW” version displayed or showing asterisk symbols (****) AFTER waiting for the system to completely boot-up. That would be a sign of a failed software update. For more details see Subarunet announcement “Recall WRH-20 / WRI-20 Denso Gen 4 CP1 software update. Critical points to avoiding unnecessary hardware replacement” posted January 5, 2021. Note: “Deck” version as asterisk symbols (****) is normal when a CD Player is not installed. 07 CAN Communication Diagnosis – Where To Start? When diagnosing a LAN system, it is important to understanding how the system works. LAN system diagnosis can get overwhelming, it is important to start with the basics. Always verify the Select Monitor and interface module/cables are in good working order, and know the type of system you are working on. Begin the diagnosis with an all-DTC scan, can we communicate? If yes, what modules can we communicate with? What codes do we have and are they current? If we can communicate with all modules and have history U-codes, the issue may be intermittent and not currently present. At this point it is important to analyze what systems are setting codes and what modules they cannot communicate with. If there is an issue with the CAN system, determine which bus the fault is on. Do the codes all indicate one specific module, or multiple modules all from the same bus? If the codes are current and we cannot communicate with those indicated modules, or we cannot communicate at all, it is important to adjust your diagnosis accordingly. If there is no communication with the vehicle at all, but the vehicle does not seem to indicate any issue (i.e.: rough running, warning lights) there may be an issue with the scan tool connecting or the data link connector circuit. Does the SSM connect with other vehicles? Do we have a good connection at the OBD port? Is the DLC circuit missing anything? Verify power and grounds. If no problems are found, inspect the CAN circuit resistance at the DLC. Do we have the correct resistance reading based on the service manual specification? January 2023 TechTIPS Page 5 of 12 Continued on the next page 07 CAN Communication Diagnosis – Where To Start? (CONTINUED) Older model specifications may be 52-62 Ω (CAN C) while newer models may be 114-126 Ω (Diag CAN). Always verify what type of system you are working on. On models equipped with K-Line, this is a one wire communication, Verify no open to the next closest module, no short to ground/power. Often on a system with a faulty K-Line, aftermarket scan tools will communicate. If no communication is possible, but there is a clear issue of system failure, inspect each bus individually. On systems with Diagnostic CAN, you will need to access the network at one of the modules on the bus. Verify the module of the connector you are using does not have a terminating resistor as this will affect your results. Refer to the “CAN communication circuit check” found in the service manual. The all-DTC scan will tell us which modules cannot communicate with each other. Then inspect the circuit between those modules. If every module on a given bus is down, the harness could be shorted to power/ground. If the harness is ok, the issue could be a faulty module pulling the bus down. Disconnecting each module until communication with the other modules is restored is a quick check. If communication to only one module is down, verify that module has power and ground supply and a good connection to the CAN circuit. If all tests ok, the module itself may need replacement. Always verify no aftermarket accessories wired to the CAN system, or wiring repairs outside Subaru recommendations. Continued on the next page January 2023 TechTIPS Page 6 of 12 07 CAN Communication Diagnosis – Where To Start? (CONTINUED) “The Subaru warranty manual dictates that the harnesses must be replaced if any physical damage occurs to CAN B or C wiring (Twisted pair) under warranty. Outside of the warranty period, customer pay repairs to the wiring may be performed. Industry standard repair procedures must be used. Following the procedure listed in STIS. The proper twist must be maintained and the length between CAN high and low must be maintained to ensure message synchronization.” NOTE: Review the terminators for each CAN circuit. The DLC (Diagnostic) CAN includes one terminating resistor (120 ohms). The DLC is no longer connected in parallel to any CAN circuit. Measuring Powertrain CAN or Body CAN total circuit resistance at the DLC is no longer possible. For more diagnostic information refer to the Vehicle Communications Technician Reference Booklet and October 2021 TechTIP. The Vehicle Communications TRB is an excellent resource for understanding and diagnosing communication concerns. 07 BIU Replacement TIPS and Destination Setting When installing a new Body Integrated Unit (BIU), it is important to verify the correct steps to perform. It is always recommended to follow the Service Manual procedure on how to program and register the BIU. There could be some confusion on models that require a destination code entry. The first letter indicates the country, such as U4 = U.S., and C0 = Canada. In every case, a U.S. vehicle will require a U400 entry. If communication to the original BIU is possible, it is always recommended to use the read/write function with the SSM. If the incorrect destination code is input, it cannot be changed back. Please see previous TechTIPS concerning other issues and info when registering a BIU. 03/05 – A-Type BIU Replacement 05/11 – Remote Trunk Release Inop After BIU Replacement 10/13 – BIU Replacement on Push-button Start Vehicles 01/15 – (BIU) Replacement/ Interior Lights Flashing 09/20 – Replacing B/G-Type BIU Continued on the next page January 2023 TechTIPS Page 7 of 12 07 BIU Replacement TIPS and Destination Setting (CONTINUED) 12 20MY+ Legacy/Outback Manual Adjustment of Power Seat After Motor Failure It has been found that on MY20+ Legacy/Outback, the bolts to remove the seat can only be accessed with the seat position adjusted to a specific position. In a scenario where the slide motor fails and this postion cannot be achieved, there is a manual adjustment that can be made to expose the bolts to remove the seat. Further information can be found by viewing QMR TS-215498. The rear in-board mounting bolt is now vertical as opposed to previous generations that were installed at an angle. As a result the seat needs to be in a forward postion to access. Continued on the next page January 2023 TechTIPS Page 8 of 12 20MY+ Legacy/Outback Manual Adjustment of Power Seat After Motor Failure (CONTINUED) 12 If the slide motor is not able to be used to move the seat in the forward position, there is a T20 TORX head bolt at the front of the seat rail/frame that can be used to move the seat manually forward and back. The T20 Torx bolt for adjustment is on both the left and right hand seat rails, one bolt will move the seat forward and the opposite bolt will move the seat backward. NOTE: This function is available on both the passenger and driver side front seats with the power seat option. If the motor to raise and lower the seat bottom fails, there is no manual ‘adjustment screw’ available. The technician will need to remove the seat side cover and physically unbolt/remove the motor. Continued on the next page January 2023 TechTIPS Page 9 of 12 12 Accessory Catalog Update The Accessory Replacement Catalog found on Subarunet will no longer be updated with ‘23+ model year vehicles. Technicians often use this to find and verify parts numbers for Accessories. This information can now be found in the Snap-On parts catalog and on Subarunet “Application Charts/Pricing” tab in the location shown below: Continued on the next page January 2023 TechTIPS Page 10 of 12 SXM Preset channel logo blank on CP 1.5 equipped vehicles, ’23 MY Outback/ Legacy & Ascent 15 On all vehicles equipped with a CP 1.5 head unit (’23 Legacy/ Outback/Ascent) the SXM channels presets will not show the specific SXM channel logos when the vehicle is new. This is a normal condition. This condition is due to the head unit not receiving any SXM signal. While the vehicle is in transport to the retailer the backup fuse is not installed. The head unit does not turn on or receive power until the backup fuse is installed during the PDI procedure. It will take 4-6 hours of the vehicle receiving SXM signal (key on, engine running) for all the SXM channel logos to appear. Do not replace any parts for this concern. Most vehicles will not have enough run time for the SXM channel logos to appear when the vehicle is delivered to the customer. This is a normal condition. The presets may not appear if the vehicle is only driven short distances or operated in an area with poor SXM signal. The vehicle does not need to be operated for 4-6 hours at one time for this to complete. The SXM channel logos may start to appear slowly and one at a time. This is a normal condition. If this concern is present after 6 hours of the vehicle being operated in a known good SXM signal area, please refer to TSB 15-304-22. Collect a data log, all other requested information and submit an Infotainment case using Techshare. Continued on the next page January 2023 TechTIPS Page 11 of 12 00 STIS New Releases ITEM CODE ITEM TYPE TITLE CREATED DATE 15-305-22R Technical Service Bulletin Reprogramming File Availabilit… 24-Feb-23 WRE-23R Subaru Product/Campaign Bulletin Solterra Hub Bolt Torque 22-Feb-23 J501SFN230 Accessory Installation Guide 24MY Impreza Rear Seatback Pro… 22-Feb-23 J101SFN000XX Accessory Installation Guide 2024MY Impreza and Crosstrek B… 21-Feb-23 J101SFN000XX Accessory Installation Guide 2024MY Impreza and Crosstrek B… 21-Feb-23 J1010FN800 Accessory Installation Guide 2024MY Crosstrek Lower Door Cl… 21-Feb-23 J1010FN800 Accessory Installation Guide 2024MY Crosstrek Lower Door Cl… 21-Feb-23 F6010FN000 Accessory Installation Guide 2024MY Impreza and Crosstrek R… 21-Feb-23 SOA733A001 Accessory Installation Guide 2024MY Impreza and Crosstrek P… 21-Feb-23 J101SFN500 Accessory Installation Guide 2024MY Impreza & RS Mud Flaps 21-Feb-23 F411SFL090 Accessory Installation Guide 2024MY Impreza Rear Seat Cover… 21-Feb-23 F411SFL080 Accessory Installation Guide 2024MY Impreza Rear Seat Cover… 21-Feb-23 F411SFL070 Accessory Installation Guide 2024MY Crosstrek Rear Seat Cov… 21-Feb-23 F411SFL060 Accessory Installation Guide 2024MY Crosstrek Rear Seat Cov… 21-Feb-23 F411SFN010 Accessory Installation Guide 2024MY Impreza Front Seat Cove… 21-Feb-23 F411SFN000 Accessory Installation Guide 2024MY Crosstrek Front Seat Co… 21-Feb-23 F411SFN020 Accessory Installation Guide 2024MY Crosstrek and Impreza P… 21-Feb-23 J501SFN270 Accessory Installation Guide 2024MY Crosstrek Pet-friendly … 21-Feb-23 E771SFN200 Accessory Installation Guide 2024MY Impreza Rear Bumper App… 21-Feb-23 E7210FN010 Accessory Installation Guide 2024MY Impreza and Crosstrek (… 21-Feb-23 J501SFN240 Accessory Installation Guide 2024MY Crosstrek REAR SEATBACK… 21-Feb-23 J1010FN500 Accessory Installation Guide 2024MY Crosstrek (all trims ex… 21-Feb-23 SOA801P091xx Accessory Installation Guide 2024MY Crosstrek Door Edge Gua… 21-Feb-23 F551SFN000 Accessory Installation Guide 2024MY lmpreza, Crosstrek, Cro… 21-Feb-23 WRL-22R Subaru Product/Campaign Bulletin PTC Heater Ground Bolt 20-Feb-23 WRA-23R Subaru Product/Campaign Bulletin 2022 MY WRX Corrected Owner’s … 20-Feb-23 09-98-22 Technical Service Bulletin Camshaft Position Correlation … 20-Feb-23 E771SFN000 Accessory Installation Guide 2024MY Crosstrek Rear Bumper C… 16-Feb-23 J101SFN100 Accessory Installation Guide 2024MY Crosstrek Splash Guard 16-Feb-23 J101SFN400 Accessory Installation Guide 2024MY Crosstrek (non-Wilderne… 16-Feb-23 WRB-23R Subaru Product/Campaign Bulletin Telematics Data Communications… 15-Feb-23 15-261-20R Technical Service Bulletin Reprogramming File Availabilit… 13-Feb-23 Service Diagnostics 2023 WRX Service Manual V2 12-Feb-23 07-219-23 Technical Service Bulletin Genuine Alternative Battery Re… 10-Feb-23 07-218-23 Technical Service Bulletin Genuine Alternative Battery Re… 10-Feb-23 15-236-18R Technical Service Bulletin Reprogramming File Availabilit… 7-Feb-23 07-207-22R Technical Service Bulletin Subaru Battery Drain Product L… 3-Feb-23 All revised publications are highlighted in yellow. Continued on the next page January 2023 TechTIPS Page 12 of 12 *** Now you can e-mail your TechTIPS input and suggestions to: tech@subaru.com *** SUBARU TECHLINE Monday – Thursday 8:30 am to 7:30 pm Hours of Operation Friday 10:30 am to 5 pm and Saturday 9 am to 3 pm This is your chance to offer suggestions for use in future issues of TechTIPS! Make sure that if you e-mail us, you place in the subject line of your e-mail “For TechTIPS Newsletter”. Thank you! Model: Year: VIN: Description of situation encountered: Your suggestion for repair procedure, product improvements, etc.: Please attach separate sheets, if necessary. You may also want to include Service Manual diagrams or references, or your own drawings to assist in describing your suggestion. All information submitted becomes the property of Subaru of America, Inc. Permission is granted to Subaru of America, Inc. to print your name and suggestions in TechTIPS and other Subaru of America, Inc. publications. Mail items to: PO Box 9103; Camden, NJ 08101-9877. Your Name: Signature: Dealer’s Name: City: Date: Dealer Code:
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