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Articles Contained in this Issue
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CODE ARTICLE – PAGE
(00) STIS New Releases – 14
(01) QMR of the Month – 1-2
(01) QMR of the Month Award Presentations – 2
(01) Virtual Meeting Rooms – 3
(01) Updating Technician Profiles for Techline Communications – 4-5
(07) Installing Window Tint and Applying Water Inside a Vehicle (Brake lights stay on) – 5-6
(12) Condensation in Headlights and Taillights – 7
(15) Eyesight Camera Replacement and Programming U1C00, U01046, B28A2, B28A1, U1P07, U1P08, U1C07, U1C08 – 8-10
(20) Solterra Connect Telematics Diagnosis, DCM Activation & Registration – 10-13
NHTSA ID Number: 10237256
Manufacturer Communication Number: SubaruTech Tips
Summary
Subaru Service and Technical Support Line Newsletter. (April QMR of the month)
1 Affected Product
Vehicle
1 Associated Document
Manufacturer Communications
TIPS0423 – 2023 April TechTIPS Newsletter
MC-10237256-0001.pdf 4358.307KB
- [Pro OBD2 Scanner] - BlueDriver is the easiest way to scan and understand your vehicle like a professional mechanic. Read and clear your car’s trouble codes and check engine light.
- [Read & Clear All The Codes] - BlueDriver's enhanced vehicle diagnostics gives you access to information normally available only to mechanics on their OBD2 scan tools. Now you can read and clear ABS, Airbag, SRS, TPMS codes, and many more.
- [Get The Right Fix & View Live Data] - Much more than a car code reader, BlueDriver is a diagnostic tool. You’ll get unlimited repair reports with possible causes and fixes, plus real-time health monitoring while you drive with the live data feature.
- [Wireless & Bluetooth Enabled] - Say goodbye to wires. BlueDriver connects with Bluetooth via your phone/tablet to a sensor that plugs into your car's OBDII port. Get all of the capabilities of an expensive code reader & scan tool without any annoying wires.
- [User-Friendly App and Repair Videos] - BlueDriver gives you more ways to scan and fix your vehicle. Our iOS & Android app connects you to a large database of repair videos with step-by-step directions of repairs.
- [Easy to Use--Work out of box] + [FOXWELL 2025 New Version] FOXWELL NT604 Elite scan tool is the 2025 new version from FOXWELL, which is designed for those car owners who want to figure out the cause issue before fixing the car problem via scanning the most common systems like abs srs engine and transmission.The NT604 Elite diagnostic tool comes with latest software, which can be used out of box. No need to waste time to download the software first.
- [Affordable] + [Reliable Car Health Monitor] Will you be confused what happen when the warning light of abs/srs/transmission/check engine flashes? Instead of taking your cars to dealership, this foxwell scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. It will t-urn off the warning light car after the problem is fixed.👉TIPS: Airbag crash/collision data can NOT be cleared even you replace the new airbag.
- [5 in 1 Diagnostic Scanner] Compared with those auto scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also it can be an abs/srs scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it. Note: doesn't support maintenance function.
- [Fantastic AUTOVIN] + [No extra software fee] Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite abs srs scanner supports 60+ car makes from worldwide (America/Asia/Europe). You don’t need to pay extra software fee.
- [Solid protective case KO plastic carrying bag] + [Lifetime update] Almost all same price-level obd scanner diagnostic tool only offers plastic bag to hold on the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- [Brand-New ArtiDiag500] We've got everything you're looking for! Forget basic OBD2 scanners; TOPDON's ArtiDiag500 car scanner offers more. The all-new ArtiDiag500 not only includes full OBD2 functions and 4-system diagnostics but also provides DIYers with 6 maintenance services. The brand-new, cost effective AD500 is back in full swing!
- [4-System Diagnostics] DIY enthusiasts, take notice! Will these 4-system diagnostics be the treasure you've been seeking? The ArtiDiag500 code reader offers in-depth testing for the engine, transmission, ABS, and SRS systems, reading fault codes and data streams. It also visualizes real-time data in chart form, simplifying complex data for storage and future playback, aiding DIY users in problem detection.
- [6 Reset Functions] Hey, hang tight for a moment. With these 6 reset functions, the ArtiDiag500 has got you covered. It offers throttle adaptation along with reset capabilities for Oil, SAS, TPMS, BMS, and EPB. Seamlessly aligning the throttle, battery, tires, and brake pads with your vehicle, it also adjusts the steering angle and turns off the oil light. Looking to restore your car to its original condition? Look no further than the ArtiDiag500.
- [Multiple Functions] The Smart AutoVIN of this TOPDON OBD2 scanner keeps track of your manual selections for vehicle make, model, and year and directs you to the suitable diagnostics. Max 4 Live Data streams integrated for much easier data processing. Diagnostic feedback online with this diagnostic tool to help you get tough repair operations well-completed. Real-time car battery voltage monitoring identifies probable vehicle defects.
- [Global Support] Rest assured about compatibility with your vehicle and language – ArtiDiag500 currently supports 67+ car brands, 10,000+ models, covering most vehicles worldwide, and is available in 12 languages. Whether it's for your car or preferred language, there's an ideal choice for you. Plus, it's fully compatible with Android 11 for smoother use.
- [Transform Your Car Care Experience] - With BLCKTEC, instantly become your own professional mechanic. Effortlessly read and clear your car’s trouble codes and check engine light, ensuring your vehicle stays in top condition.
- [Empower Yourself with Comprehensive Diagnostics] - Unlock the full potential of your vehicle with the BLCKTEC 430. Access detailed diagnostics previously exclusive to professional mechanics’ OBD2 scan tools, including ABS, Airbag, SRS, TPMS codes, and beyond, right at your fingertips.
- [Drive with Confidence] - The BLCKTEC 430 is more than just a car code reader; it's your personal vehicle health advisor. Receive tailored repair reports with potential causes and verified solutions for your specific make and model, guiding you to the right fix every time.
- [Seamless Connectivity, Ultimate Convenience] - Experience the freedom of wireless diagnostics with this portable car scanner. Easily connect via Bluetooth to our intuitive sensor and enjoy all the functionalities of high-end scan tools without the clutter of wires, directly from your smartphone or tablet. To connect the tool to the App, please DO NOT go to device's Bluetooth settings, instead, open RepairSolutions2 App and follow the instructions on the App to pair the BLCKTEC 430.
- [DIY Repairs Made Easy] - Navigate car maintenance with ease using our premium app. Access a vast library of easy-to-follow repair videos, guiding you through each step of the repair process, compatible with both iOS & Android devices.
- ✨NT604 includes all features of FOXWELL NT201/NT301 and adds deep diagnostics for the 4 most-used systems (ABS/SRS/Engine/Transmission) beyond their 10 basic OBD2 functions. FOXWELL NT604 is capable of conducting in-depth diagnostics on these 4 systems, thoroughly checking for potential faults one by one. It also supports the printing of diagnostic reports, allowing you to directly take the report to an auto repair shop for repairs and thus saving on inspection costs.
- 【Easy to use and friendly】+【Faster diagnostic speed】 FOXWELL NT604 is the 2025 newest enhanced 4 system code reader, which is capable of reading/clearing fault codes, retrieving vehicle information and displaying 4-in-1 live data stream. You will easily find what's wrong with your car to avoid expensive trip to dealership. At the same time, this car scanner will directly tell you what the corresponding code means, avoiding the hassle of searching for information.
- 【OBD2 Full Function】+【Check Engine/ABS/SRS/Transmission】 This scan tool will allow you to perform full OBDII diagnostic for all cars with OBDII protocols. You can use it to check if your car is ready for annual testing through the I/M Readiness menu. In addition, the device also has value-added functions such as real-time data flow, DTC Lookup, data playback, and printing. Turn off Check Engine/ABS/SRS/Transmission Light. Tips: the fault code can be only erased after the problem is fixed.
- 【Cover 10000+ Cars &60+ Car Makes】 and 【AUTOVIN】 Compared with Other scanner which only supports 40 car makes, NT604 car diagnostic scanner for all cars contains more than 60 car brands and 10000+ cars for almost all OBDII cars sold worldwide like passenger car, SUVs, minivans, light-duty trucks, etc. produced by Asian, European, American with the supported year differing from 1996 to 2025. It allows you to get your VIN and vehicle info rapidly, no need to take time input one by one.
- 【Battery Voltage Checker】+【Lifetime Free Update, No Subscription fee, No Micro SD Cards, No registration required】 It monitors the real-time voltage of the vehicle battery and displays it in graphical and textual form, informing you of the health status of the battery. Also monitor the health of your car. NT604 is equipped with the latest software directly, so you don't need to download a bunch of updated software after unboxing to use it. Lifetime no subscription fee for upgrading software.
- 🎉【2025 Upgraded Ver. of AL519/ ML519/ ML619】Autel develops the brand-new AutoLink AL619 as the advanced ver. of Autel ML519, AL519, AL319, MS309. This AL619 OBD2 scanner can scan ABS & SRS systems, and support 10 Modes of OBD II Diagnostics Function on Worldwide Vehicles to read, erase codes and turn off the MIL, ABS, SRS warning lights so that you can better maintain your car when related malfunctions occur and make your vehicle ready for the annual test.🚦📢Kindly note: AL619 only supports 2015 or pre-2015 cars. And services are not universal, please send us your car VIN# to check the compatibility before ordering.📩AutelStoreOnline @ outlook . com📩.
- 🎉【Accurate ABS/ SRS Diagnostics Functions】The ABS/ SRS diagnostic function is used to retrieve and clear codes from the ABS/ SRS systems. It can read and clear DTCs, show definitions of each code, display live data of multiple sensors in the graph to locate fault causes, and assist home mechanics to do the proper repair and clear ABS & Airbag warning lights. Diagnoses ABS/ SRS system codes on most 1996 and newer major vehicle models. Please email 📩 AutelStoreOnline @ outlook . com 📩 for help.
- 🎉【All 10 Modes of OBD II Diagnostics Function】The OBD II Diagnostics function is a fast-access option that allows you to carry out a quick test on the engine system of OBD II vehicles. Read Codes, Erase Codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, DTC Lookup, Component Test, Viewing Vehicle Information, Modules Present.
- 🎉【Live Data and Freeze Frame Data】With Live Data functions, Autel AL619 OBD2 diagnostic code reader allows you to view the live PID (Parameter Identification Data) of the vehicle's computer module(s) in text, graph to check the status of various sensors. And Freeze Frame Data enables you to view the vehicle's operating parameters at the moment a DTC is detected. These information will aid the technician by allowing the parameters to be duplicated for diagnostic and repair purposes.
- 🎉【DTC Lookup Feature】Besides showing you the code’s definition while you are reading the diagnostic trouble codes, AL619 features comparably user-friendly DTC Lookup Function which enables you to retrieve the definitions of any error codes from the large database of AL619, saving you from the hassle of wasting time searching definition of every code via Google.
- 【ENHANCED DIAGNOSTIC SCAN TOOL WITH ABS/SRS/ECM/TCM
SYSTEMS】 The XpertAuto S515 OBD2 scan diagnostic tool helps diagnose issues with ABS, SRS, ECM, and TCM
systems. This car diagnostic scan tool reads and clears error codes, reads data streams, retrieves ECU info,and quickly locates ABS, SRS, ECM, TCM
problems
- 【8 HOT RESET SERVICES】The XpertAuto S515 professional level car code reader and reset tool offers 8 hot reset services, including oil, airbag, SAS, EPB, ETS, ABS bleed, DPF regeneration and battery reset. This car code reader is perfect for thoughtful and attentive service, covering everything from routine maintenance and warning light removal to auto part replacement and more
- 【PROFESSIONAL-GRADE OBD2 SCANNER】 The car scanner diagnostic tool delivers professional-grade functionality at a consumer price. It covers all the essentials: Read Codes, Erase Fault Codes, MIL Fault Indicator Light, Live Data, EVAP System Test, View Freeze-Frame, Vehicle Info, I/M Readiness, and DTCs Look-up, ensuring accurate diagnosis and peace of mind
- 【AUTOSEARCH VIN - SCREENSHOT & RECORDING】 The Vehicle Code Reader features intelligent Auto VIN technology for fast and accurate one-touch vehicle identification. It scans ECUs, collects vehicle information and performs diagnostics on selected systems. This car diagnostic tool comes with unique screenshot and video recording function, allowing you to save extensive data effortlessly
- 【MULTIPLE DISPLAY OF LIVE DATA】 The car diagnostic tool can display data streams through numbers, images, and a combination of both. It also allows comparison with historical data for a comprehensive view of your car's condition and changes at a glance. Car diagnostic reports can be easily saved, shared, printed, and emailed
- 【Designed for Volkswagen(VAG) Cars Diagnostics】The VD500 OBD2 scanner is specifically designed to diagnose Volkswagen Group (Fits for VW/Audi/Skoda/ SEAT) 12-volt 16-pin vehicles, but can also be used with other 12-volt (non-Volkswagen) and light trucks (non-electric) vehicles manufactured in 1996 or later that are OBD II -compliant with standard 16-pin OBD II protocols (J1850 VPM, J1850PWM, ISO9141, KWP 2000 and CAN)
- 【Basic + Special Advanced Functions for VAG Vehicle】The ANCEL VD500 scan tool for vw can not only read and clear codes on engine, ABS, transmission, SAS (not all cars), ESP, TPMS and other systems, but also reset the oil, brake pad(epb service) and throttle position adaption. If you don't know how to do it, please con-tact us in time. Include your car model, year and the function you want to do
- 【Plug and Play, No Complex Connection】The ANCEL VD500 is truly plug-and-play—no complicated networking or batteries required. Simply connect it and use it anywhere in your car, anytime. Fast, easy, and convenient
- 【Full Access, No Hidden Costs】Unlike other detectors that charge extra for features, the ANCEL VD500 is 100% no extra additional charges, with no hidden costs. The full functionality is accessible, and the system upgrade is included, a favorite choice among customers
- 【Wide Compatibility for Volkswagen Cars】The VD500 diagnostic scanner for audi offering for Volkswagen vehicles covers the following vehicles: fits for VW (CC, EOS, Golf, GTI, Jetta, Passat, Phaeton, Polo, Rabbit, Sharan, Tiguan, Touran, Touareg); fits for Audi (A3, A4, A6, A7, A8, A5, Q3, Q5, Q7, R8, RS3, TT, RS, RS5, S4, S6); fits for Skoda (Octavia, Rapid, Yeti, Kodiaq, Fabio, Superb); fits for SEAT (Leon, Ateca, Ibiza, Altea, Cushion, Cord, Alhambra) Diagnostics
- Comprehensive OBD2 Scanner with 15 Resets: The XTOOL D5S car code reader and vehicle reset tool provides an advanced diagnostic solution with 15 high demand reset functions, including Electronic Parking Brake Reset (EPB), SAS, BMS Reset, Throttle Body Relearn, TPMS Reset, ABS Bleeding, Injector Coding, Gearbox Match, Suspension Adjustment, Headlight, Window Initialization, Crank Sensor Relearn and more. Equipped with CAN FD Protocol and FAC AutoAuth, the D5S obdii scanner diagnostic tool ensures compatibility with a broad range of modern vehicles, allowing users to address common maintenance needs quickly.
- 4 Main System Car Diagnostic Scanner & Full OBD2 Diagnostics: The XTOOL D5S vehicle code reader is ideal for home mechanics, DIYers, and professionals, providing access to Transmission/Engine/ABS/SRS to read dtcs, and live data can be displayed in text or up to 4 pid data graphs, along with full OBD2 diagnostics to check the engine light on, other obd2 issues and routine maintenance. This scan tool ensures you can keep your vehicles in top condition, avoiding costly repairs or unexpected breakdowns. NOTE: Some vehicles display three systems after connection because the transmission and engine of some vehicles are integrated into one
- One-Tap W!Fi Updates + No Software Fees: Enjoy a 5.45” high-resolution touchscreen (1440x720) that’s easy to read, even in low light. Free lifetime software updates over Wi-Fi keep your D5S OBD2 Scanner Diagnostic Tool updated with the latest features—no hidden fees. Ample 32GB storage plus expandable memory ensures room for all your diagnostic data, while durable silicone grips provide comfortable, secure handling. This makes D5S a cost-effective, long-term investment for continuous diagnostic support, a reli~able automotive scanner diagnostic tool for your family
- Wide Compatibility Across 90+ Vehicle Brands: The XTOOL D5S Scanner for cars and trucks works with OBDII-equipped vehicles built after 1996, covering over 90 vehicle brands, including 12V diesel and SUVs, minivans, and light-duty trucks. It supports most of protocols include CAN FD for broad compatibility. For vehicle-specific compatibility, send us your vehicle information to check the compatibility before purchase
- Super Clear Navigation Display: The XTOOL D5S car scanner enhances your diagnostic workflow with a super clear navigation display, designed for convenience and speed. TOP Capability include a Voltage Display for real-time monitoring of your vehicle’s electrical system, a “My Vehicle” Menu for adding and managing vehicle information, and Quick Button Interfaces for both Auto Scan and OBD2 Diagnostics, ensuring you can quickly access the menu you need. These features streamline the diagnostic process, allowing you to focus on what matters most—Efficient vehicle maintenance
- 【Best Bang For Your Buck!-FOXWELL NT614 Elite】1. 2025 New software-faster than old one. 2. One click lifetime WIFI f-ree update, no need to use the annoying Micro SD card. 3. New Update-No need to register on the FOXWELL website before use, more convenient! 4. More intuitive viewing with new interface, you can find I/M, Battery Test, DTC Lookup directly.
- 【UPGRADE OF NT604-POWERFUL 5 RESETS】Wanna to do maintenance service for your car however the basic 4 system scanner tool can't do it? Then FOXWELL NT614 Elite-the upgraded version of nt604, was born for providing you with 5 special functions-ABS Bleeding/Oil Reset/SAS Calibration/EPB Reset/Throttle Reset. These functions are enough for your daily needs. No need to buy those 300-600 dollors obd2 scanner. Saving your unnecessary repair fee with FOXWELL nt614 car scanner diagnostic tool!
- 【ENGINE/ABS/SRS/TRANSMISSION CODE READER】Don't know what's wrong with your car when the warning light of ABS, transmission, SRS, Engine flashes? NT614 Elite obd2 scanner can pinpoint the problem components. It boasts many functions of engine, abs, srs and transmission such as read & erase fault codes and grapgh live data like engine temp, wheel speed sensor, read transmission temperature, etc. Compared with car repairs, using foxwell nt614 elite is more convenient and a-ffordable.
- 【ABS BLEEDING OBD SCANNER】Do you always feel the brake pedal was slowly sinking to floor or it's loose after doing a complete front & rear brake job? And then you need to take more time than normal to stop your car, which is very dangerous. That's because when you open the brake system to replace components, air gets inside. To get a firm brake pedal, the air need to be removed by bleeding the brakes. NT614 Elite odb2 scanner can do ABS BLEEDING perfectly for your cars.
- 【SMART AUTOVIN & LIFETIME F-REE WIFI UPDATE & PERFECT GIFT CHOICE】With the fantastic AUTOVIN function, this nt614 scan tool can get your VIN and vehicle info rapidly. No need to spend much time in finding your VIN and input it one by one. Also, the lifetime f-ree wifi update is provided for more vehicle coverage, bug fixes, newly added parameters. SAVE AT LEAST 1000+ PER YEAR. And this automotive scanner is a best gift for your Dad, Husband, Boyfriend and Handy Men.
SEOCONTENT-START
April 2023 TechTIPS Page 1 of 16 Subaru Service and Technical Support Line Newsletter ©2023 Subaru of America, Inc. All rights reserved. 01 TechShare QMR of the Month We are pleased to announce this month’s TechShare QMR of the Month Winner: Robbie Magill from Adventure Subaru in Fayetteville, AR We are pleased to announce this month’s TechShare QMR of the Month Winner: Robbie Magill from Adventure Subaru in Fayetteville, AR Robbie created a high quality QMR using TechShare reporting on customer’s concern of defrost, heat and air shutting off when it is below freezing. Robbie’s report included detailed diagnostic steps, high-quality photos, and videos. Please refer to the following link to review the TechShare QMR in detail: TS-227378 In appreciation for going the extra mile and sharing his experience with us, Robie will be receiving the following from his District Service Quality Manager: $500.00 Snap-On gift card SUBARU TECHLINE HOLIDAYS & HOURS OF OPERATION Memorial Day: (Closed) Monday, May 29, 2023 Mon. – Thurs. 8:30AM – 7:30PM EST Friday 10:30AM – 5:00PM EST Saturday 9:00AM – 3:00PM EST Articles Contained in this Issue Click on a title below to jump to the article. Click the date located in the footer to return to page 1. CODE ARTICLE………………………………………………………….PAGE (00) STIS New Releases………………………………. 14 (01) QMR of the Month………………………………..1-2 (01) QMR of the Month Award Presentations………………………………………… 2 (01) Virtual Meeting Rooms…………………………… 3 (01) Updating Technician Profiles for Techline . Communications………………………………….4-5 (07) Installing Window Tint and Applying Water Inside a Vehicle (Brake lights stay on)…………………………..5-6 (12) Condensation in Headlights and Taillights………………………………………… 7 (15) Eyesight Camera Replacement and Programming U1C00, U01046, B28A2, B28A1, U1P07, U1P08, U1C07, U1C08……………………………………………….8-10 (20) Solterra Connect Telematics Diagnosis, DCM Activation & Registration…………..10-13 ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. SUBARU OF AMERICA, INC. IS ISO 14001 COMPLIANT Continued on the next page April 2023 The Subaru TechTIPS newsletter is intended for use by professional Technicians ONLY. Articles are written to inform those Technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained Technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that your vehicle has or will have that condition. Impreza, Legacy, Justy, Loyale, Outback, Forester, Subaru SVX, WRX, WRX
STI
, Baja, Tribeca, BRZ, XV Crosstrek, Ascent, Crosstrek Hybrid, Solterra and “Quality Driven” are Registered Trademarks. Continued on the next page April 2023 TechTIPS Page 2 of 16 01 QMR of the Month (CONTINUED) The other Regional winners selected from QMRs submitted during February 2023 were: • Christopher Taper from Subaru of South Hills • Gerald Costa from Long Subaru • Gregory Beach from Ramsey Subaru • Jordan Steckel from Phil Long Glenwood Springs Subaru Any Subaru Technician can participate in the TechShare QMR of the Month program. See the November 2022 issues of TechTIPS for full details. You just might see your name and photo in a future issue of TechTIPS! 01 QMR of the Month Award Presentations As part of our “enhanced” QMR of the Month recognition program, we will include a photo (whenever available) of the recipient’s award presentation in TIPS. The winner selected from QMR of the Month submissions received during February 2023 was Robbie Magill, Technician at Adventure Subaru, Fayetteville, AR. Robbie is shown above (right/center) after being presented with his $500.00 Snap-On Gift Card. To his right are Adventure Subaru’s Service Manager Jake Wheeler, and Adventure Subaru’s General Manager Brent Baker. To his left is Subaru of America’s District Service and Quality Manager Chris Owen. Congratulations and THANK YOU to our February 2023 QMR of the Month Award recipient! Continued on the next page April 2023 TechTIPS Page 3 of 16 01 Virtual Meeting Rooms Subaru is excited to announce the introduction of a new powerful tool for our technicians, the “Virtual Meeting Rooms”. Click here to visit. This is a feature that allows a technician to either share the screen of an SSM laptop or Techline/ DSQM can take control to aid in diagnostics or data collection. When discussing cases with Techline and DSQM’s, there may be situations when sharing the screen or taking control of the SSM laptop may be necessary. The scenarios where this could be useful are endless. If a technician is in situation where this could be useful, understand this is a tool for Techline and DSQM’s and they will make the determination if this option will be used. Should the situation require using this new tool, it is important to be prepared. For example, data should have all the required PIDs and appropriate flags. Verify the “Microsoft Teams” program is up to date, this feature will not work if the software is out of date. If “Teams” needs to be updated, call Nuspire to request they update the software before contacting Techline/DSQM’s. Some of the uses for this feature include immobilizer registration, work support functions, data review, module reprogramming, MAX data collection and more. Click here for directions on joining a Virtual Meeting Room. April 2023 TechTIPS Page 4 of 16 Continued on the next page 01 Updating Technician Profiles for Techline Communications Please update the email address listed in Subarunet profiles. Techline is now in full swing as we move into TechShare. Techline has already started to email Technicians as the newest form of communication. Techline has found that some long-term retailer Technicians have email addresses that are no longer valid or from a provider that no longer exists. Techline has been utilizing email for retailers who are in poor cellular coverage areas, when providing additional resources (pictures and questionnaires) and focused communication directly to the Technician. We want to encourage this form of communication as an additional option to get the best information faster to the Technician. If a Technician is not provided with a retailer email address, they can source their own from a variety of free online hosting sites that meet the retailer’s established internet guidelines. Technicians should be mindful of their email address and avoid inappropriate content. When creating an account, first initial last name with a retailer number is recommended. An example is Msmith501101@gmail.com. To update a Subarunet profile, please log in to Subarunet. In the top right-hand corner is a blue circle with the employee’s initials. Select the drop-down menu and select Update profile. From the next page, a retailer employee will be able to update their profile information. When finished, select Update Profile at the bottom right of the page to save the changes. Techline does not share any personal contact information, this information will only be used to contact a retailer employee about a Techline case. The system takes approximately five minutes to update to SOA. April 2023 TechTIPS Page 5 of 16 Continued on the next page 01 Updating Technician Profiles for Techline Communications (CONTINUED) Reminder, the Technician should have this email account web page open, or notifications turned on so that they see messages from Techline. 07 Installing Window Tint and Applying Water Inside a Vehicle (Brake lights stay on) Techline has received reports of issues after installing aftermarket window tint on 2024 Crosstrek and Impreza. There have been reports of the brake lights staying on due to water intrusion. This may be due to the water application on the inside of the rear window glass during aftermarket window tint installation. When applying water to the inside of an open tailgate, the water may run down the inside of electrical harnesses. Extreme caution should always be taken when applying water to areas of a vehicle that are not intended to see water. This could cause corrosion inside connectors not equipped with weather pack or mildew and mold build up in areas that can hold or soak up moisture and not properly drain. Continued on the next page April 2023 TechTIPS Page 6 of 16 Installing Window Tint and Applying Water Inside a Vehicle (Brake lights stay on) (CONTINUED) 07 Should a ’24 Crosstrek/Impreza come in with a concern of brake lights on all the time, inspect for window tint on the rear glass, and water intrusion in connector Db11. As a reminder a vehicle should always be inspected for anything aftermarket. Aftermarket window tint may not seem like it could cause problems. However, similar water intrusion concerns directly connected to window tint installation have been seen from time to time when the water application is excessive during installation. Continued on the next page April 2023 TechTIPS Page 7 of 16 12 Condensation in Headlights and Taillights There has been an increase in replacement of exterior lamp assemblies due to condensation build up. This condensation often occurs due to a temperature differential caused by the seasonal temperature and the sun. It is important to note that this is a normal condition and parts should not be replaced for this concern. It is more common to see this during late fall and early spring. TSB 07-59-07R covers this topic and details the cause for this. From page 2 of TSB 07-59-07: Continued on the next page April 2023 TechTIPS Page 8 of 16 Eyesight Camera Replacement and Programming U1C00, U01046, B28A2, B28A1, U1P07, U1P08, U1C07, U1C08 15 Techline continues to receive calls related to issues after replacing or swapping an Eyesight camera for testing. Any time a module is replaced in a vehicle it is critical to read and perform all the installation directions in STIS for that vehicle. The programming needed varies depending on year and model. If the correct installation and programming steps are not followed it is possible that there will be new DTC’s after installing a new camera, calibration problems or the Eyesight disabled light illuminating. For example, a 20MY Outback does not need to have the “Vehicle Information Registration – Parameter Selection” performed: Continued on the next page April 2023 TechTIPS Page 9 of 16 Eyesight Camera Replacement and Programming U1C00, U01046, B28A2, B28A1, U1P07, U1P08, U1C07, U1C08 (CONTINUED) 15 Compare that to a 20MY Forester that does need the “Parameter Selection” input: When comparing the service manual between models, the steps that need to be followed are different. Always refer to STIS for the vehicle being repaired for all installation and programming steps required. • Refer to the July 2022 TechTIPS that covers Gen 4 Eyesight programming. Gen 4 Eyesight is now included on multiple years and models. The Eyesight camera needs to be registered. Below is the July 2022 TechTIP: Continued on the next page April 2023 TechTIPS Page 10 of 16 Eyesight Camera Replacement and Programming U1C00, U01046, B28A2, B28A1, U1P07, U1P08, U1C07, U1C08 (CONTINUED) 15 It is important to note that for vehicles equipped with Version 4 Eyesight and a Gateway Control Module, registration may be required during stereo camera replacement. Refer to the applied model installation process on STIS for complete instructions. Below is an example of instructions that include the registration process. The registration menu can be found under Immobilizer registration on the SSM. This must be completed before performing the camera adjustment and inspection procedure. • Techline has had situations where the technician has installed the camera but did not follow the correct steps for installation and programming. There is a chance the camera will now be stuck in a “loop”, there is a DTC set, it cannot be cleared, but the calibration cannot be completed either. Refer to the final step listed at the bottom of the “Stereo Camera Adjustment, Inspection”, below is an example of this. The “Camera Initialization” procedure will delete ALL data from the camera. All programming procedures will need to be completed as if the camera is “new out of the box”. Always review STIS for the specific model being repaired as these directions may vary. IT IS CRITICAL TO READ AND FOLLOW ALL STEPS OF MODULE INSTALLATION LISTED IN THE SERVICE MANUAL 20 Solterra Connect Telematics Diagnosis, DCM Activation & Registration The Solterra Connect Telematics system does not function the same way as other Subaru STARLINK Telematics systems. This TechTIP will cover best practices to follow when servicing Solterra Telematics. The most important thing to remember is the importance of contacting Techline when encountering uncertainty or difficulty with Solterra Connect Telematics. We also want to remind Technicians that the best way to ensure they get the information they need to diagnose Solterra Telematics concerns efficiently is to complete QMR’s with a high level of detail to ensure a steady flow of information to the field. Continued on the next page April 2023 TechTIPS Page 11 of 16 20 Solterra Connect Telematics Diagnosis, DCM Activation & Registration (CONTINUED) The most significant difference with Solterra Telematics is that it is an opt-out, always-on Telematics service. Even when a customer is not subscribed and the satellite icon is not illuminated on the dash, the Technician can push the Solterra Connect button and reach an operator. Technicians should use this service, identify themselves as a retailer Technician testing Telematics operation and request the VIN and GPS location of the vehicle. Successfully connecting to an Operator and getting the requested information is an excellent first step for diagnosis or after a repair to confirm a correctly functioning Telematics system. After completing a test call, Technicians must utilize the Global Tech Stream (GTS) “Health Check.” This check provides much more data than the SSM4 all-system scan. Review the Health Check results by verifying there are no current Telematics or Infotainment DTCs, confirm that all modules are communicating and then review Telematics and Infotainment ROB data. Telematics operation in Solterra differs significantly from that of Starlink. Technicians applying Starlink operating and diagnostic principles to Solterra Connect Telematics will be quickly misled. The Solterra service manual and the Technician Reference Books available on STIS are the Technicians most valuable tools when trying to diagnose Telematics and Infotainment concerns. As with any new resource, there is a learning curve to mastering its use. If a Technician has difficulty finding the information they are looking for, feel free to contact Techline or your DSQM for assistance. There have already been Solterra DCM replacements performed by retailers. Initial analysis indicates that these DCMs were not the root cause of the customer concern. A review of the diagnostic method used by the Technicians indicates that Subaru STARLINK Telematics principles were utilized in the diagnosis. It took a lot of work for Technicians to find the information they needed to successfully diagnose the customer’s concern. One of the most critical pieces of information to find was the DCM Activation and Code registration procedures. These must be performed when installing a new DCM. Below are the steps to find this information for reference. Please note this is not an endorsement for DCM replacement but instead is presented as a lesson for the correct diagnostic and replacement methodologies regarding Solterra Connect Telematics. After opening the Service Manual for Solterra, follow the click path shown below. General SETUP WHEN REPLACING OR… WORK PROCEDURE Scroll down to find “DCM (telematics transceiver)” in the listed parts. Continued on the next page April 2023 TechTIPS Page 12 of 16 20 Solterra Connect Telematics Diagnosis, DCM Activation & Registration (CONTINUED) DCM Activation Continued on the next page April 2023 TechTIPS Page 13 of 16 20 Solterra Connect Telematics Diagnosis, DCM Activation & Registration (CONTINUED) Code registration The Code registration chart shown above indicates that registration procedure “9” and “10” need to be completed when installing a new DCM. Continue to scroll down to find those procedures. Continued on the next page April 2023 TechTIPS Page 14 of 16 00 STIS New Releases ITEM CODE ITEM TYPE TITLE CREATED DATE 17-18-23 Accessory Installation Guide Air Bag Curtain Module Mountin… 8-May-23 12-249-23 Technical Service Bulletin Cleaning of Painted Surfaces A… 5-May-23 15-282-21R Technical Service Bulletin STARLINK Remote Engine Start (… 4-May-23 07-210-22R Technical Service Bulletin Hybrid Battery / High Ambient … 4-May-23 07-209-22R Technical Service Bulletin EyeSight® Reprogramming DTC B2… 4-May-23 15-256-19R Technical Service Bulletin FOTA (Firmware Over-The-Air) R… 2-May-23 TKC-20R Subaru Product/Campaign Bulletin Takata Front Passenger Airbag … 2-May-23 TKB-20R Subaru Product/Campaign Bulletin Takata Front Passenger Airbag … 2-May-23 TKA-20R Subaru Product/Campaign Bulletin Takata Front Passenger Airbag … 2-May-23 F0010FN000 Accessory Installation Guide 2024MY Crosstrek – Window Defl… 2-May-23 L101SXC005 Accessory Installation Guide 2019MY Ascent – Trailer Hitch … 2-May-23 15-247-19R Technical Service Bulletin Harman Navigation “Route Calcu… 2-May-23 WRC-23 Subaru Product/Campaign Bulletin VDC control module reprogrammi… 2-May-23 WRD-23R Subaru Product/Campaign Bulletin 12V Inverter Connector Corrosi… 2-May-23 16-132-20R Technical Service Bulletin Diagnostic Information for All… 27-Apr-23 15-308-23 Technical Service Bulletin Diagnostic Information – Testi… 27-Apr-23 15-305-22R Technical Service Bulletin Reprogramming File Availabilit… 26-Apr-23 15-293-22 Technical Service Bulletin Remote Climate Control Operati… 26-Apr-23 16-140-23 Technical Service Bulletin Judder Concern During Low-Spee… 26-Apr-23 TIPS0522 TechTIPS NewsLetter 2022 May TechTIPS Newsletter 26-Apr-23 WRI-23 Subaru Product/Campaign Bulletin Safety Recall/STOP SALE – Stop… 26-Apr-23 11-204-23 Technical Service Bulletin PCV Hose Design Change / Odor … 25-Apr-23 L101SXC005 Accessory Installation Guide 2019MY Ascent – Trailer Hitch 25-Apr-23 H001SAN001 Accessory Installation Guide 2020MY+ Legacy / Outback Remot… 25-Apr-23 J501SFN250 Accessory Installation Guide 2024MY Crosstrek Wilderness – … 25-Apr-23 F541SFN000 Accessory Installation Guide 2024MY Crosstrek – Moonroof Ai… 25-Apr-23 SOA843X036 Accessory Installation Guide 2024MY+ Crosstrek – Adjustable… 25-Apr-23 SOA843X036 Accessory Installation Guide 2024MY+ Crosstrek – Adjustable… 25-Apr-23 SOA843X026 Accessory Installation Guide 2022-23MY WRX
– Fixed Cross Ba… 25-Apr-23 SOA843X026 Accessory Installation Guide 2022-23MY WRX
– Fixed Cross Ba… 25-Apr-23 L101SFN000 Accessory Installation Guide 24MY Crosstrek (all Trims) – T… 25-Apr-23 L101SFN000 Accessory Installation Guide 24MY Crosstrek (all Trims) – T… 25-Apr-23 J131SXC000 Accessory Installation Guide 2019-24MY ASCENT DOOR SCUFF PR… 25-Apr-23 Service Diagnostics 2024 Legacy/Outback Service Ma… 24-Apr-23 All revised publications are highlighted in yellow. Continued on the next page April 2023 TechTIPS Page 15 of 16 ITEM CODE ITEM TYPE TITLE CREATED DATE H1010FN210 Accessory Installation Guide 2024MY Impreza/Crosstrek Wirel… 24-Apr-23 H1010FN200 Accessory Installation Guide 2024MY Impreza//Crosstrek – Wi… 24-Apr-23 15-307-23R Technical Service Bulletin Discontinuation of SUBARU STAR… 24-Apr-23 15-309-23 Technical Service Bulletin Procedure for Infotainment Con… 24-Apr-23 WRB-23R Subaru Product/Campaign Bulletin Telematics Data Communications… 20-Apr-23 15-304-22R Technical Service Bulletin Procedure for Techline Infotai… 19-Apr-23 F6010FN000_OM Owner Manual 2024MY Crosstrek and Impreza R… 18-Apr-23 All revised publications are highlighted in yellow. Continued on the next page April 2023 TechTIPS Page 16 of 16 *** Now you can e-mail your TechTIPS input and suggestions to: tech@subaru.com *** SUBARU TECHLINE Monday – Thursday 8:30 am to 7:30 pm Hours of Operation Friday 10:30 am to 5 pm and Saturday 9 am to 3 pm This is your chance to offer suggestions for use in future issues of TechTIPS! Make sure that if you e-mail us, you place in the subject line of your e-mail “For TechTIPS Newsletter”. Thank you! Model: Year: VIN: Description of situation encountered: Your suggestion for repair procedure, product improvements, etc.: Please attach separate sheets, if necessary. You may also want to include Service Manual diagrams or references, or your own drawings to assist in describing your suggestion. All information submitted becomes the property of Subaru of America, Inc. Permission is granted to Subaru of America, Inc. to print your name and suggestions in TechTIPS and other Subaru of America, Inc. publications. Mail items to: PO Box 9103; Camden, NJ 08101-9877. Your Name: Signature: Dealer’s Name: City: Date: Dealer Code:
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