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Articles Contained in this Issue
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CODE ARTICLE – PAGE
(00) STIS New Releases – 14
(01) QMR of the Month – 1-2
(01) QMR of the Month Award Presentations – 2
(01) Virtual Meeting Rooms – 3
(01) Updating Technician Profiles for Techline Communications – 4-5
(07) Installing Window Tint and Applying Water Inside a Vehicle (Brake lights stay on) – 5-6
(12) Condensation in Headlights and Taillights – 7
(15) Eyesight Camera Replacement and Programming U1C00, U01046, B28A2, B28A1, U1P07, U1P08, U1C07, U1C08 – 8-10
(20) Solterra Connect Telematics Diagnosis, DCM Activation & Registration – 10-13
NHTSA ID Number: 10237256
Manufacturer Communication Number: SubaruTech Tips
Summary
Subaru Service and Technical Support Line Newsletter. (April QMR of the month)
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
SUBARU | SUBARU | 9999 |
1 Associated Document
Manufacturer Communications
TIPS0423 – 2023 April TechTIPS Newsletter
https://www.nhtsa.gov/recalls?nhtsaId=10237256
MC-10237256-0001.pdf 4358.307KB
- 2024 Top Choice for ABS Bleeder Scan Tool - Was the brake pedal always slowly sinking down or becoming loose? This abs brake bleeding scan tool will cycle the pump and valves to achieve a tight brake pedal. It's the most affordable obd2 scanner with abs auto bleed. Follow the instruction step by step, even a beginner can use it. Coverage check on FOXWELL official site: Support- Diagnostic Coverage List. Tips: If a vehicle lacks the auto bleed function, this service will not work on the car.
- More Than a Entry Level OBD Scanner, Ideal for Home Mechanics - Based on the NT301 FOXWELL Scanner, NT630 Plus takes OBD diagnostics to the next level by customizing all functions for ABS and SRS system. This srs abs scanner provides in-depth insights on error code diagnosis, wheel speed sensor, airbag circuits, cable connectors monitor and etc. Note: Scanner can not work on Airbag crash data. If the scanner can not connect to the car unit, please check if there is a good connection of them.
- No More Higher End Service than You Needed - One NT630 Plus is enough! This obd2 scanner with abs and srs takes depth diagnosis on Anti-Lock Brake System & SRS/Airbag, and also performs daily reset services. Like Airbag light reset/ SAS(Steering Angle Sensor) adjustment/ Oil light reset functions. The issued parts will operate normally with this car scanner after the faults repaired. Note: Some classic vehicles without the electronic control system can not support reset service.
- Also can Work like NT301 - The NT630 Plus abs code reader connect to the OBD2 port directly. It will diagnose all obd2 modules instantly, displays the live data, locates bad sensors and I/M readiness status before the annual inspection. Guides you to do the maintenance work, reduces the potential driving risk and keep a peak performance on the road.
- Complicate? Unreadable? - Intuitive LCD display with clear operate instructions, even a beginner can diagnose the car faults with the NT630 Plus. Ergonomic Touch with anti-collision and anti-slip cover design, comfortable for daily car diagnose work. Unique button press sound will provide the overall tactile and visual experience to notice you a task has been completed or a command has been executed.
- 🎄【Easy to Use--Work out of box】+【FOXWELL 2024 New Version】 FOXWELL NT604 Elite scan tool is the 2024 new version from FOXWELL, which is designed for those car owners who want to figure out the cause issue before fixing the car problem via scanning the most common systems like abs srs engine and transmission.The NT604 Elite diagnostic tool comes with latest software, which can be used out of box. No need to waste time to download the software first.
- 🎅【Affordable】+【Reliable Car Health Monitor】 Will you be confused what happen when the warning light of abs/srs/transmission/check engine flashes? Instead of taking your cars to dealership, this foxwell scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. It will t-urn off the warning light car after the problem is fixed.👉TIPS: Airbag crash/collision data can NOT be cleared even you replace the new airbag.
- 🎄【5 in 1 Diagnostic Scanner】Compared with those auto scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also it can be an abs/srs scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it.
- 🎅【Fantastic AUTOVIN】+【No extra software fee】Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite abs srs scanner supports 60+ car makes from worldwide (America/Asia/Europe). You don’t need to pay extra software fee.
- 🎄【Solid protective case KO plastic carrying bag】+ 【Lifetime update】Almost all same price-level obd scanner diagnostic tool only offers plastic bag to hold on the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- 🎉【2024 Upgraded Ver. of AL519/ ML519/ ML619】Autel develops the brand-new AutoLink AL619 as the advanced ver. of Autel ML519, AL519, AL319, MS309. This AL619 OBD2 scanner can scan ABS & SRS systems, and support 10 Modes of OBD II Diagnostics Function on Worldwide Vehicles to read, erase codes and turn off the MIL, ABS, SRS warning lights so that you can better maintain your car when related malfunctions occur and make your vehicle ready for the annual test.
- 🎉【Accurate ABS/ SRS Diagnostics Functions】The ABS/ SRS diagnostic function is used to retrieve and clear codes from the ABS/ SRS systems. It can read and clear DTCs, show definitions of each code, display live data of multiple sensors in the graph to locate fault causes, and assist home mechanics to do the proper repair and clear ABS & Airbag warning lights. Diagnoses ABS/ SRS system codes on most 1996 and newer major vehicle models. Please email 📩 immoautel @ outlook. com 📩 for help.
- 🎉【All 10 Modes of OBD II Diagnostics Function】The OBD II Diagnostics function is a fast-access option that allows you to carry out a quick test on the engine system of OBD II vehicles. Read Codes, Erase Codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, DTC Lookup, Component Test, Viewing Vehicle Information, Modules Present.
- 🎉【Live Data and Freeze Frame Data】With Live Data functions, Autel AL619 OBD2 diagnostic code reader allows you to view the live PID (Parameter Identification Data) of the vehicle's computer module(s) in text, graph to check the status of various sensors. And Freeze Frame Data enables you to view the vehicle's operating parameters at the moment a DTC is detected. These information will aid the technician by allowing the parameters to be duplicated for diagnostic and repair purposes.
- 🎉【DTC Lookup Feature】Besides showing you the code’s definition while you are reading the diagnostic trouble codes, AL619 features comparably user-friendly DTC Lookup Function which enables you to retrieve the definitions of any error codes from the large database of AL619, saving you from the hassle of wasting time searching definition of every code via Google.
- 💻Note: (About UPDATE) ANCEL FX2000 car scanner diasgnostic tool can be used directly as it comes with existed software, You don't need to register or update beforethe first use. It's recommended to update your scanner only when it fails to work on your car, or it's slow to load all menus or if you need newer software version. 📢Software update supports WIN XP, 7, 8, 10 operation systems only., but not for Mac and ios system.
- 🔧【PLUG AND PLAY - EASY TO USE】 : ANCEL FX2000 car scanner only takes 3 steps to connect to the car for diagnosis without cumbersome operations. The latest FX2000 scan tool is equipped with a one-key diagnosis function, which can automatically identify the model and year of your car, and automatically diagnose the car. Even beginners can use it to read the data and find out what the fault codes mean.
- 🚗【FULL OBD-LEVEL DIAGNOSTICS TOOL】: Quickly determines the cause of engine system faults, reads current, permanent and pending codes. After the repair, clears the codes and turns off the warning light. In addition, the FX2000 engine code reader also displays important OBD II advanced data such as fuel, live data and other manufacturer-specific parameters in real time to ensure that the engine ECU is operating correctly and safely, saving vehicle owners a lot of time and money in maintenance.
- 🚙【TRANSMISSION FAULT DIAGNOSTIC TOOL】: Some noises come from the transmission? Ancel obd2 scanner will read fault codes, display live transmission system data (fluid temperature, fluid pump, clutch actuation, pressure, etc.), and ensures transmission performance is optimal for vehicle speed and load. It provides detailed TCM data of the vehicle, so you can quickly and accurately find existing or potential problems.
- 🚐【FIND OUT SRS WRONG】: ANCEL FX2000 automotive scanner is able to read and clear fault codes in the SRS (airbag) and turn off the warning light to make sure the system is working correctly and safely. This odb2 scanner also displays a live graphical data stream of the supplemental restraint system (air bag), which allows you to analyze and verify that the air bag system is working properly.
- 5 IN 1 DIAGNOSTIC SCANNER: This is an OBDII scanner and 4 systems diagnostic tool. The AUTOPHIX 3210 PRO Bluetooth Auto Scanner not only has OBDII diagnostic function, but can also be used as an ABS/SRS/transmission scanner and check engine code reader. When it is an OBD2 scanner, you can use it to check if your car is ready for annual test via I/M preparation menu. In addition, the built-in DTC library, live data stream, data playback, performance testing and many more such functions are supported by it.
- RELIABLE CAR HEALTH MONITOR: Are you confused when the ABS/SRS/Transmission/Check Engine warning light is blinking? The AUTOPHIX 3210 PRO Bluetooth Scanner will help you to do a thorough scanning and inspecting of your car and find out the root cause, which saves your time and money. Tip:The warning light will be turned off after the problem is solved. Airbag crash/collision data cannot be cleared, even if you replace the airbag with a new one.
- QUICK DIAGNOSIS: The 3210 PRO is the newest 2024 Enhanced 4-System Bluetooth Code Reader that retrieves vehicle information, reads/clears trouble codes, and displays a 4-in-1 live data stream. You'll easily find out what's wrong with your car. In just a few minutes, you'll be in control of your car!
- EXCLUSIVE APP: Are you tired of the following with third party apps? For example: 1.need to download different apps for different cars? 2. require extra download fees? 3. only support a few functions? 4. can only use one of Android and iOS? Now!One AUTOPHIX 3210 PRO Scanner is enough to solve all the above problems. The must-have wireless/bluetooth automotive diagnostic tool/code reader for today's car owners. iPhone iOS, iPad, Android can be downloaded for free without any additional subscription fees.
- ADVANCED DATA FLOW DISPLAY:AUTOPHIX 3210 PRO Bluetooth code reader allows you to graphically display your vehicle's data flow instead of boring text, including engine coolant temperature, engine RPM, vehicle speed, absolute throttle position, control module voltage, etc. You can view different parameter values corresponding to different times. The advanced data streams provide useful information for entry-level professionals and diyers who can troubleshoot vehicle problems quickly and efficiently.
- [ABS & SRS Scanner with Active Test] The ABS/ SRS diagnostic tool Read & clear DTCs, displays live data in a graph to locate the cause of faults and assists the home mechanic with repairs and clearing ABS and airbag warning lights. Active test sensors, valves or solenoids etc. and tracks any threats in real time. It is invaluable to have a diagnostic tool with Active Test feature that you will never find on similar ABS/ SRS scanners.
- 【3 HOP Reset Services 】Easy to set up 3 regular reset services for Oil Light, Battery Management System, and Steering Angle Position. With this obd2 scanner, you can reset the oil service light and reset pre-programmed mileage intervals for energy efficiency; adjust or reset the steering angle position to keep steering aligned; and clear the original low battery fault information. No need to leave home for shop-quality car maintenance.
- 【All OBD2 Test Modes 】 This ABS & SRS scan tool is also a full featured obd2 code reader, allowing a quick test of the engine system of OBD II vehicles, can Read/Clear engine light codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, Evap Test, Read Vehicle Information, and help pass smog test for most post-1996 OBD2/CAN vehicles.
- [DTC LookUp Library] Can't read the code? Go to the DTC LookUp Library. The Topdon AL600 OBD2 scanner offers a wealth of code definitions so you don't have to look them up in a list or database, and the HELP function takes you to diagnostic tips for possible fixes, saving time searching for repair materials online. No other scan tool or code reader under $100 offers this level of assistance.
- [User-Oriented] You'll love the feel of this automotive scanner, with black rubber grips all around the outer edges for durability and to withstand accidental drops. With its easy access menu, you can operate all functions in minutes with just a few button presses. The 3-color LEDs give you a intuitive indication of the OBD2 test results in a second. 3 shortcut keys, one key to read/clear DTCs and a one-touch smoke status check make it easy to use even for beginners.
- 【Great Ideal For Every Car Owner】Prefect choice for your father, husband, brother or boyfriend. EVERY CAR OWNER WILL NEED IT! It comes with h-igh-quality host with a strong box. Get LAUNCH CRP123 Elite car diagnostic scanner and give your lover a surprise!
- 【 Read & Clear/Reset Engine/ABS/SRS/Transmission Diagnostic Scan Tool 】LAUNCH CRP123 OBD2 Scanner can test Engine, Transmission, ABS and Airbag four systems, also reads and resets code, displays data stream graphic, stores and playbacks dynamic data stream,helps to quick analysis and diagnosis.
- 【 Error Fault Code Reader】Except the full 10 modes OBD2 diagnostic functions like, retrieving I/M readiness, Freeze Frame Data, Read Dynamic Data stream and V-ehicle Information, O2 Sensor Test, EVAP Test of F-uel Tank System (Mode 8) and Advanced On-board Monitoring (Mode 6), launch crp123 obd2 scanner can not only reveal what error codes your car is producing, but also erase your v-ehicle’s check engine light after problem fixed, the DTC help and explanation also tell you the exact problem.
- 【 Live Data Graphing + Read/Record/Playback Data stream + Print diagnostic data 】Live Data Graphing,more intuitive to know your vehicle’s problem.Large size Color Screen ;Print Function:Print the diagnose result easily; with user manual and register & update tutorial video uploaded in the link by us,you can Look up it anytime by ONE-CLICK.
- 【 Find Your Vehicles Here】Launch CRP123 obd2 scanner Supports mainstream vehicles on the world,fit for ACURA VW AUDI AUST FORD BENZ BMW CHRYSLER FIAT GM HOLDEN HONDA HYUNDAI INFINITI JAGUAR ISUZU KIA LANDROVER LEXUS MAZDA MITSUBISHI NISSAN OPEL PORSCHE SAAB SEAT SKODA SMART MERCEDES SPRINTER SUBARU SUZUKI SCION TOYOTA USA FORD VOLVO PEUGEOT CITROEN RENAULT EUROFORD.Etc.
- 【Updated New Version AD600】Discover the improved version of TOPDON AD600 OBD2 scanner. Now immerse yourself in a seamlessly diagnostic experience with Android 11.0 OS. With an upgraded 32G ROM, this scan tool offers ample storage and faster performance. The 5-inch display with 1280x720 resolution offers high-definition clarity, ensuring easy readability for every diagnostic detail.
- 【Professional 4 Systems Diagnostics】For car owners dealing with common issues such as engine, transmission, ABS, and SRS, the TOPDON AD600 code scanner delivers professional diagnostic services. It easily reads and clears fault codes, analyzes data streams and more, ensuring a quick identification of problems. Additionally, the DTC Lookup function provides corresponding fault code analysis.
- 【8 Hot Reset Functions】Say goodbye to costly trips to the repair shop for resetting after routine maintenance such as changing oil, replacing tires, or installing new brake pads. The AD600 diagnostic tool effortlessly tackles common automotive challenges with just one click. Cut costs and cut the hassle with its 8 reset functions: Oil/BMS/ABS/SAS/EPB/DPF/TPMS/Throttle.
- 【Support for 10,000+ Car Models】The upgraded AD600 car scanner now supports 67+ global brands and 10,000+ models, ensuring compatibility with a diverse range of vehicles. Whether American, German, French, or Japanese, the AD600 diagnostic scanner has you covered. (Note: Contact TOPDON customer service for vehicle compatibility inquiries before purchase).
- 【Lifetime Free Updates】The AD600 diagnostic tool offers a lifetime of free upgrades with convenient one-click updates via Wi-Fi. Our dedicated TOPDON technical team continuously enhances our product's software, providing users with expanded vehicle support and an improved user experience through regular updates.
- [Transform Your Car Care Experience] - With BLCKTEC, instantly become your own professional mechanic. Effortlessly read and clear your car’s trouble codes and check engine light, ensuring your vehicle stays in top condition.
- [Empower Yourself with Comprehensive Diagnostics] - Unlock the full potential of your vehicle with the BLCKTEC 430. Access detailed diagnostics previously exclusive to professional mechanics’ OBD2 scan tools, including ABS, Airbag, SRS, TPMS codes, and beyond, right at your fingertips.
- [Drive with Confidence] - The BLCKTEC 430 is more than just a car code reader; it's your personal vehicle health advisor. Receive tailored repair reports with potential causes and verified solutions for your specific make and model, guiding you to the right fix every time.
- [Seamless Connectivity, Ultimate Convenience] - Experience the freedom of wireless diagnostics with this portable car scanner. Easily connect via Bluetooth to our intuitive sensor, and enjoy all the functionalities of high-end scan tools without the clutter of wires, directly from your smartphone or tablet.
- [DIY Repairs Made Easy] - Navigate car maintenance with ease using our premium app. Access a vast library of easy-to-follow repair videos, guiding you through each step of the repair process, compatible with both iOS & Android devices.
- The VD500 OBD2 scanner is specifically designed to diagnose Volkswagen Group (Fits for VW/Audi/Skoda/ SEAT) 12-volt 16-pin vehicles, but can also be used with other 12-volt (non-Volkswagen) and light trucks (non-electric) vehicles manufactured in 1996 or later that are OBD II -compliant with standard 16-pin OBD II protocols (J1850 VPM, J1850PWM, ISO9141, KWP 2000 and CAN).
- For Volkswagen (VAG) vehicles diagnostics, the device can not only read and clear codes on engine, ABS, transmission, SAS (not all cars), ESP, TPMS and other systems, but also reset the oil, brake pad and throttle position adaption.
- For other OBD II vehicles (non-Volkswagen), the VD500 can read and clear fault codes, display fault code definitions, turn off the CEL (check engine light) and retrieve VIN information ONLY.
- The VD500 diagnostic offering for Volkswagen vehicles covers the following vehicles: fits for VW (CC, EOS, Golf, GTI, Jetta, Passat, Phaeton, Polo, Rabbit, Sharan, Tiguan, Touran, Touareg); fits for Audi (A3, A4, A6, A7, A8, A5, Q3, Q5, Q7, R8, RS3, TT, RS, RS5, S4, S6); fits for Skoda (Octavia, Rapid, Yeti, Kodiaq, Fabio, Superb); fits for SEAT (Leon, Ateca, Ibiza, Altea, Cushion, Cord, Alhambra) Diagnostics.
- With English and German as display languages, this diagnostic tool provides life-time free software updates to fix the latest bugs or add new parameters. Simply download the software from the official website, then follow on-screen instructions to install it.
Last update on 2024-05-01 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
April 2023 TechTIPS Page 1 of 16 Subaru Service and Technical Support Line Newsletter ©2023 Subaru of America, Inc. All rights reserved. 01 TechShare QMR of the Month We are pleased to announce this month’s TechShare QMR of the Month Winner: Robbie Magill from Adventure Subaru in Fayetteville, AR We are pleased to announce this month’s TechShare QMR of the Month Winner: Robbie Magill from Adventure Subaru in Fayetteville, AR Robbie created a high quality QMR using TechShare reporting on customer’s concern of defrost, heat and air shutting off when it is below freezing. Robbie’s report included detailed diagnostic steps, high-quality photos, and videos. Please refer to the following link to review the TechShare QMR in detail: TS-227378 In appreciation for going the extra mile and sharing his experience with us, Robie will be receiving the following from his District Service Quality Manager: $500.00 Snap-On gift card SUBARU TECHLINE HOLIDAYS & HOURS OF OPERATION Memorial Day: (Closed) Monday, May 29, 2023 Mon. – Thurs. 8:30AM – 7:30PM EST Friday 10:30AM – 5:00PM EST Saturday 9:00AM – 3:00PM EST Articles Contained in this Issue Click on a title below to jump to the article. Click the date located in the footer to return to page 1. CODE ARTICLE………………………………………………………….PAGE (00) STIS New Releases………………………………. 14 (01) QMR of the Month………………………………..1-2 (01) QMR of the Month Award Presentations………………………………………… 2 (01) Virtual Meeting Rooms…………………………… 3 (01) Updating Technician Profiles for Techline . Communications………………………………….4-5 (07) Installing Window Tint and Applying Water Inside a Vehicle (Brake lights stay on)…………………………..5-6 (12) Condensation in Headlights and Taillights………………………………………… 7 (15) Eyesight Camera Replacement and Programming U1C00, U01046, B28A2, B28A1, U1P07, U1P08, U1C07, U1C08……………………………………………….8-10 (20) Solterra Connect Telematics Diagnosis, DCM Activation & Registration…………..10-13 ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. SUBARU OF AMERICA, INC. IS ISO 14001 COMPLIANT Continued on the next page April 2023 The Subaru TechTIPS newsletter is intended for use by professional Technicians ONLY. Articles are written to inform those Technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained Technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that your vehicle has or will have that condition. Impreza, Legacy, Justy, Loyale, Outback, Forester, Subaru SVX, WRX, WRX STI, Baja, Tribeca, BRZ, XV Crosstrek, Ascent, Crosstrek Hybrid, Solterra and “Quality Driven” are Registered Trademarks. Continued on the next page April 2023 TechTIPS Page 2 of 16 01 QMR of the Month (CONTINUED) The other Regional winners selected from QMRs submitted during February 2023 were: • Christopher Taper from Subaru of South Hills • Gerald Costa from Long Subaru • Gregory Beach from Ramsey Subaru • Jordan Steckel from Phil Long Glenwood Springs Subaru Any Subaru Technician can participate in the TechShare QMR of the Month program. See the November 2022 issues of TechTIPS for full details. You just might see your name and photo in a future issue of TechTIPS! 01 QMR of the Month Award Presentations As part of our “enhanced” QMR of the Month recognition program, we will include a photo (whenever available) of the recipient’s award presentation in TIPS. The winner selected from QMR of the Month submissions received during February 2023 was Robbie Magill, Technician at Adventure Subaru, Fayetteville, AR. Robbie is shown above (right/center) after being presented with his $500.00 Snap-On Gift Card. To his right are Adventure Subaru’s Service Manager Jake Wheeler, and Adventure Subaru’s General Manager Brent Baker. To his left is Subaru of America’s District Service and Quality Manager Chris Owen. Congratulations and THANK YOU to our February 2023 QMR of the Month Award recipient! Continued on the next page April 2023 TechTIPS Page 3 of 16 01 Virtual Meeting Rooms Subaru is excited to announce the introduction of a new powerful tool for our technicians, the “Virtual Meeting Rooms”. Click here to visit. This is a feature that allows a technician to either share the screen of an SSM laptop or Techline/ DSQM can take control to aid in diagnostics or data collection. When discussing cases with Techline and DSQM’s, there may be situations when sharing the screen or taking control of the SSM laptop may be necessary. The scenarios where this could be useful are endless. If a technician is in situation where this could be useful, understand this is a tool for Techline and DSQM’s and they will make the determination if this option will be used. Should the situation require using this new tool, it is important to be prepared. For example, data should have all the required PIDs and appropriate flags. Verify the “Microsoft Teams” program is up to date, this feature will not work if the software is out of date. If “Teams” needs to be updated, call Nuspire to request they update the software before contacting Techline/DSQM’s. Some of the uses for this feature include immobilizer registration, work support functions, data review, module reprogramming, MAX data collection and more. Click here for directions on joining a Virtual Meeting Room. April 2023 TechTIPS Page 4 of 16 Continued on the next page 01 Updating Technician Profiles for Techline Communications Please update the email address listed in Subarunet profiles. Techline is now in full swing as we move into TechShare. Techline has already started to email Technicians as the newest form of communication. Techline has found that some long-term retailer Technicians have email addresses that are no longer valid or from a provider that no longer exists. Techline has been utilizing email for retailers who are in poor cellular coverage areas, when providing additional resources (pictures and questionnaires) and focused communication directly to the Technician. We want to encourage this form of communication as an additional option to get the best information faster to the Technician. If a Technician is not provided with a retailer email address, they can source their own from a variety of free online hosting sites that meet the retailer’s established internet guidelines. Technicians should be mindful of their email address and avoid inappropriate content. When creating an account, first initial last name with a retailer number is recommended. An example is Msmith501101@gmail.com. To update a Subarunet profile, please log in to Subarunet. In the top right-hand corner is a blue circle with the employee’s initials. Select the drop-down menu and select Update profile. From the next page, a retailer employee will be able to update their profile information. When finished, select Update Profile at the bottom right of the page to save the changes. Techline does not share any personal contact information, this information will only be used to contact a retailer employee about a Techline case. The system takes approximately five minutes to update to SOA. April 2023 TechTIPS Page 5 of 16 Continued on the next page 01 Updating Technician Profiles for Techline Communications (CONTINUED) Reminder, the Technician should have this email account web page open, or notifications turned on so that they see messages from Techline. 07 Installing Window Tint and Applying Water Inside a Vehicle (Brake lights stay on) Techline has received reports of issues after installing aftermarket window tint on 2024 Crosstrek and Impreza. There have been reports of the brake lights staying on due to water intrusion. This may be due to the water application on the inside of the rear window glass during aftermarket window tint installation. When applying water to the inside of an open tailgate, the water may run down the inside of electrical harnesses. Extreme caution should always be taken when applying water to areas of a vehicle that are not intended to see water. This could cause corrosion inside connectors not equipped with weather pack or mildew and mold build up in areas that can hold or soak up moisture and not properly drain. Continued on the next page April 2023 TechTIPS Page 6 of 16 Installing Window Tint and Applying Water Inside a Vehicle (Brake lights stay on) (CONTINUED) 07 Should a ’24 Crosstrek/Impreza come in with a concern of brake lights on all the time, inspect for window tint on the rear glass, and water intrusion in connector Db11. As a reminder a vehicle should always be inspected for anything aftermarket. Aftermarket window tint may not seem like it could cause problems. However, similar water intrusion concerns directly connected to window tint installation have been seen from time to time when the water application is excessive during installation. Continued on the next page April 2023 TechTIPS Page 7 of 16 12 Condensation in Headlights and Taillights There has been an increase in replacement of exterior lamp assemblies due to condensation build up. This condensation often occurs due to a temperature differential caused by the seasonal temperature and the sun. It is important to note that this is a normal condition and parts should not be replaced for this concern. It is more common to see this during late fall and early spring. TSB 07-59-07R covers this topic and details the cause for this. From page 2 of TSB 07-59-07: Continued on the next page April 2023 TechTIPS Page 8 of 16 Eyesight Camera Replacement and Programming U1C00, U01046, B28A2, B28A1, U1P07, U1P08, U1C07, U1C08 15 Techline continues to receive calls related to issues after replacing or swapping an Eyesight camera for testing. Any time a module is replaced in a vehicle it is critical to read and perform all the installation directions in STIS for that vehicle. The programming needed varies depending on year and model. If the correct installation and programming steps are not followed it is possible that there will be new DTC’s after installing a new camera, calibration problems or the Eyesight disabled light illuminating. For example, a 20MY Outback does not need to have the “Vehicle Information Registration – Parameter Selection” performed: Continued on the next page April 2023 TechTIPS Page 9 of 16 Eyesight Camera Replacement and Programming U1C00, U01046, B28A2, B28A1, U1P07, U1P08, U1C07, U1C08 (CONTINUED) 15 Compare that to a 20MY Forester that does need the “Parameter Selection” input: When comparing the service manual between models, the steps that need to be followed are different. Always refer to STIS for the vehicle being repaired for all installation and programming steps required. • Refer to the July 2022 TechTIPS that covers Gen 4 Eyesight programming. Gen 4 Eyesight is now included on multiple years and models. The Eyesight camera needs to be registered. Below is the July 2022 TechTIP: Continued on the next page April 2023 TechTIPS Page 10 of 16 Eyesight Camera Replacement and Programming U1C00, U01046, B28A2, B28A1, U1P07, U1P08, U1C07, U1C08 (CONTINUED) 15 It is important to note that for vehicles equipped with Version 4 Eyesight and a Gateway Control Module, registration may be required during stereo camera replacement. Refer to the applied model installation process on STIS for complete instructions. Below is an example of instructions that include the registration process. The registration menu can be found under Immobilizer registration on the SSM. This must be completed before performing the camera adjustment and inspection procedure. • Techline has had situations where the technician has installed the camera but did not follow the correct steps for installation and programming. There is a chance the camera will now be stuck in a “loop”, there is a DTC set, it cannot be cleared, but the calibration cannot be completed either. Refer to the final step listed at the bottom of the “Stereo Camera Adjustment, Inspection”, below is an example of this. The “Camera Initialization” procedure will delete ALL data from the camera. All programming procedures will need to be completed as if the camera is “new out of the box”. Always review STIS for the specific model being repaired as these directions may vary. IT IS CRITICAL TO READ AND FOLLOW ALL STEPS OF MODULE INSTALLATION LISTED IN THE SERVICE MANUAL 20 Solterra Connect Telematics Diagnosis, DCM Activation & Registration The Solterra Connect Telematics system does not function the same way as other Subaru STARLINK Telematics systems. This TechTIP will cover best practices to follow when servicing Solterra Telematics. The most important thing to remember is the importance of contacting Techline when encountering uncertainty or difficulty with Solterra Connect Telematics. We also want to remind Technicians that the best way to ensure they get the information they need to diagnose Solterra Telematics concerns efficiently is to complete QMR’s with a high level of detail to ensure a steady flow of information to the field. Continued on the next page April 2023 TechTIPS Page 11 of 16 20 Solterra Connect Telematics Diagnosis, DCM Activation & Registration (CONTINUED) The most significant difference with Solterra Telematics is that it is an opt-out, always-on Telematics service. Even when a customer is not subscribed and the satellite icon is not illuminated on the dash, the Technician can push the Solterra Connect button and reach an operator. Technicians should use this service, identify themselves as a retailer Technician testing Telematics operation and request the VIN and GPS location of the vehicle. Successfully connecting to an Operator and getting the requested information is an excellent first step for diagnosis or after a repair to confirm a correctly functioning Telematics system. After completing a test call, Technicians must utilize the Global Tech Stream (GTS) “Health Check.” This check provides much more data than the SSM4 all-system scan. Review the Health Check results by verifying there are no current Telematics or Infotainment DTCs, confirm that all modules are communicating and then review Telematics and Infotainment ROB data. Telematics operation in Solterra differs significantly from that of Starlink. Technicians applying Starlink operating and diagnostic principles to Solterra Connect Telematics will be quickly misled. The Solterra service manual and the Technician Reference Books available on STIS are the Technicians most valuable tools when trying to diagnose Telematics and Infotainment concerns. As with any new resource, there is a learning curve to mastering its use. If a Technician has difficulty finding the information they are looking for, feel free to contact Techline or your DSQM for assistance. There have already been Solterra DCM replacements performed by retailers. Initial analysis indicates that these DCMs were not the root cause of the customer concern. A review of the diagnostic method used by the Technicians indicates that Subaru STARLINK Telematics principles were utilized in the diagnosis. It took a lot of work for Technicians to find the information they needed to successfully diagnose the customer’s concern. One of the most critical pieces of information to find was the DCM Activation and Code registration procedures. These must be performed when installing a new DCM. Below are the steps to find this information for reference. Please note this is not an endorsement for DCM replacement but instead is presented as a lesson for the correct diagnostic and replacement methodologies regarding Solterra Connect Telematics. After opening the Service Manual for Solterra, follow the click path shown below. General SETUP WHEN REPLACING OR… WORK PROCEDURE Scroll down to find “DCM (telematics transceiver)” in the listed parts. Continued on the next page April 2023 TechTIPS Page 12 of 16 20 Solterra Connect Telematics Diagnosis, DCM Activation & Registration (CONTINUED) DCM Activation Continued on the next page April 2023 TechTIPS Page 13 of 16 20 Solterra Connect Telematics Diagnosis, DCM Activation & Registration (CONTINUED) Code registration The Code registration chart shown above indicates that registration procedure “9” and “10” need to be completed when installing a new DCM. Continue to scroll down to find those procedures. Continued on the next page April 2023 TechTIPS Page 14 of 16 00 STIS New Releases ITEM CODE ITEM TYPE TITLE CREATED DATE 17-18-23 Accessory Installation Guide Air Bag Curtain Module Mountin… 8-May-23 12-249-23 Technical Service Bulletin Cleaning of Painted Surfaces A… 5-May-23 15-282-21R Technical Service Bulletin STARLINK Remote Engine Start (… 4-May-23 07-210-22R Technical Service Bulletin Hybrid Battery / High Ambient … 4-May-23 07-209-22R Technical Service Bulletin EyeSight® Reprogramming DTC B2… 4-May-23 15-256-19R Technical Service Bulletin FOTA (Firmware Over-The-Air) R… 2-May-23 TKC-20R Subaru Product/Campaign Bulletin Takata Front Passenger Airbag … 2-May-23 TKB-20R Subaru Product/Campaign Bulletin Takata Front Passenger Airbag … 2-May-23 TKA-20R Subaru Product/Campaign Bulletin Takata Front Passenger Airbag … 2-May-23 F0010FN000 Accessory Installation Guide 2024MY Crosstrek – Window Defl… 2-May-23 L101SXC005 Accessory Installation Guide 2019MY Ascent – Trailer Hitch … 2-May-23 15-247-19R Technical Service Bulletin Harman Navigation “Route Calcu… 2-May-23 WRC-23 Subaru Product/Campaign Bulletin VDC control module reprogrammi… 2-May-23 WRD-23R Subaru Product/Campaign Bulletin 12V Inverter Connector Corrosi… 2-May-23 16-132-20R Technical Service Bulletin Diagnostic Information for All… 27-Apr-23 15-308-23 Technical Service Bulletin Diagnostic Information – Testi… 27-Apr-23 15-305-22R Technical Service Bulletin Reprogramming File Availabilit… 26-Apr-23 15-293-22 Technical Service Bulletin Remote Climate Control Operati… 26-Apr-23 16-140-23 Technical Service Bulletin Judder Concern During Low-Spee… 26-Apr-23 TIPS0522 TechTIPS NewsLetter 2022 May TechTIPS Newsletter 26-Apr-23 WRI-23 Subaru Product/Campaign Bulletin Safety Recall/STOP SALE – Stop… 26-Apr-23 11-204-23 Technical Service Bulletin PCV Hose Design Change / Odor … 25-Apr-23 L101SXC005 Accessory Installation Guide 2019MY Ascent – Trailer Hitch 25-Apr-23 H001SAN001 Accessory Installation Guide 2020MY+ Legacy / Outback Remot… 25-Apr-23 J501SFN250 Accessory Installation Guide 2024MY Crosstrek Wilderness – … 25-Apr-23 F541SFN000 Accessory Installation Guide 2024MY Crosstrek – Moonroof Ai… 25-Apr-23 SOA843X036 Accessory Installation Guide 2024MY+ Crosstrek – Adjustable… 25-Apr-23 SOA843X036 Accessory Installation Guide 2024MY+ Crosstrek – Adjustable… 25-Apr-23 SOA843X026 Accessory Installation Guide 2022-23MY WRX – Fixed Cross Ba… 25-Apr-23 SOA843X026 Accessory Installation Guide 2022-23MY WRX – Fixed Cross Ba… 25-Apr-23 L101SFN000 Accessory Installation Guide 24MY Crosstrek (all Trims) – T… 25-Apr-23 L101SFN000 Accessory Installation Guide 24MY Crosstrek (all Trims) – T… 25-Apr-23 J131SXC000 Accessory Installation Guide 2019-24MY ASCENT DOOR SCUFF PR… 25-Apr-23 Service Diagnostics 2024 Legacy/Outback Service Ma… 24-Apr-23 All revised publications are highlighted in yellow. Continued on the next page April 2023 TechTIPS Page 15 of 16 ITEM CODE ITEM TYPE TITLE CREATED DATE H1010FN210 Accessory Installation Guide 2024MY Impreza/Crosstrek Wirel… 24-Apr-23 H1010FN200 Accessory Installation Guide 2024MY Impreza//Crosstrek – Wi… 24-Apr-23 15-307-23R Technical Service Bulletin Discontinuation of SUBARU STAR… 24-Apr-23 15-309-23 Technical Service Bulletin Procedure for Infotainment Con… 24-Apr-23 WRB-23R Subaru Product/Campaign Bulletin Telematics Data Communications… 20-Apr-23 15-304-22R Technical Service Bulletin Procedure for Techline Infotai… 19-Apr-23 F6010FN000_OM Owner Manual 2024MY Crosstrek and Impreza R… 18-Apr-23 All revised publications are highlighted in yellow. Continued on the next page April 2023 TechTIPS Page 16 of 16 *** Now you can e-mail your TechTIPS input and suggestions to: tech@subaru.com *** SUBARU TECHLINE Monday – Thursday 8:30 am to 7:30 pm Hours of Operation Friday 10:30 am to 5 pm and Saturday 9 am to 3 pm This is your chance to offer suggestions for use in future issues of TechTIPS! Make sure that if you e-mail us, you place in the subject line of your e-mail “For TechTIPS Newsletter”. Thank you! Model: Year: VIN: Description of situation encountered: Your suggestion for repair procedure, product improvements, etc.: Please attach separate sheets, if necessary. You may also want to include Service Manual diagrams or references, or your own drawings to assist in describing your suggestion. All information submitted becomes the property of Subaru of America, Inc. Permission is granted to Subaru of America, Inc. to print your name and suggestions in TechTIPS and other Subaru of America, Inc. publications. Mail items to: PO Box 9103; Camden, NJ 08101-9877. Your Name: Signature: Dealer’s Name: City: Date: Dealer Code:
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