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NHTSA ID Number: 10238444
Manufacturer Communication Number: Subaru Tech Tips
Summary
Subaru Service and Technical Support Line Newsletter. (QMR of the Month)
Articles Contained in this Issue
Click on a title below to jump to the article.
Click the date located in the footer to return to page 1.
CODE ARTICLE – PAGE
(00) STIS New Releases – 8
(01) QMR of the Month – 1-2
(01) QMR of the Month Award Presentations – 2
Tech Tips Greatest Tips
(01) Lost Keys? Contact the Subaru Techline Updated Immobilizer Chart – 3
(01) SXM Traffic and Weather Now Discontinued – 4
(01) Opening an Infotainment Case & Attaching Files To Open Techline Cases – 5-7
(07) DTC’s, Crank No Start, Key “chip” falls out, BIU – 7-8
(11) A/F or O2 sensor contamination – 8-9
(15) Fuel consumption widget “missing” on Denso CP 1.0/1.5 equipped vehicles – 10-11
(16) DTC P1867 and P0867 – 11-12
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
SUBARU | SUBARU | 9999 |
1 Associated Document
Manufacturer Communications
TIPS0523 – 2023 May TechTIPS Newsletter
https://www.nhtsa.gov/recalls?nhtsaId=10238444
MC-10238444-0001.pdf 2824.94KB
- 🎄【Easy to Use--Work out of box】+【FOXWELL 2024 New Version】 FOXWELL NT604 Elite scan tool is the 2024 new version from FOXWELL, which is designed for those car owners who want to figure out the cause issue before fixing the car problem via scanning the most common systems like abs srs engine and transmission.The NT604 Elite diagnostic tool comes with latest software, which can be used out of box. No need to waste time to download the software first.
- 🎅【Affordable】+【Reliable Car Health Monitor】 Will you be confused what happen when the warning light of abs/srs/transmission/check engine flashes? Instead of taking your cars to dealership, this foxwell scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. It will t-urn off the warning light car after the problem is fixed.👉TIPS: Airbag crash/collision data can NOT be cleared even you replace the new airbag.
- 🎄【5 in 1 Diagnostic Scanner】Compared with those auto scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also it can be an abs/srs scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it.
- 🎅【Fantastic AUTOVIN】+【No extra software fee】Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite abs srs scanner supports 60+ car makes from worldwide (America/Asia/Europe). You don’t need to pay extra software fee.
- 🎄【Solid protective case KO plastic carrying bag】+ 【Lifetime update】Almost all same price-level obd scanner diagnostic tool only offers plastic bag to hold on the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- 5 IN 1 DIAGNOSTIC SCANNER: This is an OBDII scanner and 4 systems diagnostic tool. The AUTOPHIX 3210 PRO Bluetooth Auto Scanner not only has OBDII diagnostic function, but can also be used as an ABS/SRS/transmission scanner and check engine code reader. When it is an OBD2 scanner, you can use it to check if your car is ready for annual test via I/M preparation menu. In addition, the built-in DTC library, live data stream, data playback, performance testing and many more such functions are supported by it.
- RELIABLE CAR HEALTH MONITOR: Are you confused when the ABS/SRS/Transmission/Check Engine warning light is blinking? The AUTOPHIX 3210 PRO Bluetooth Scanner will help you to do a thorough scanning and inspecting of your car and find out the root cause, which saves your time and money. Tip:The warning light will be turned off after the problem is solved. Airbag crash/collision data cannot be cleared, even if you replace the airbag with a new one.
- QUICK DIAGNOSIS: The 3210 PRO is the newest 2024 Enhanced 4-System Bluetooth Code Reader that retrieves vehicle information, reads/clears trouble codes, and displays a 4-in-1 live data stream. You'll easily find out what's wrong with your car. In just a few minutes, you'll be in control of your car!
- EXCLUSIVE APP: Are you tired of the following with third party apps? For example: 1.need to download different apps for different cars? 2. require extra download fees? 3. only support a few functions? 4. can only use one of Android and iOS? Now!One AUTOPHIX 3210 PRO Scanner is enough to solve all the above problems. The must-have wireless/bluetooth automotive diagnostic tool/code reader for today's car owners. iPhone iOS, iPad, Android can be downloaded for free without any additional subscription fees.
- ADVANCED DATA FLOW DISPLAY:AUTOPHIX 3210 PRO Bluetooth code reader allows you to graphically display your vehicle's data flow instead of boring text, including engine coolant temperature, engine RPM, vehicle speed, absolute throttle position, control module voltage, etc. You can view different parameter values corresponding to different times. The advanced data streams provide useful information for entry-level professionals and diyers who can troubleshoot vehicle problems quickly and efficiently.
- 🎉【2024 Upgraded Ver. of AL519/ ML519/ ML619】Autel develops the brand-new AutoLink AL619 as the advanced ver. of Autel ML519, AL519, AL319, MS309. This AL619 OBD2 scanner can scan ABS & SRS systems, and support 10 Modes of OBD II Diagnostics Function on Worldwide Vehicles to read, erase codes and turn off the MIL, ABS, SRS warning lights so that you can better maintain your car when related malfunctions occur and make your vehicle ready for the annual test.
- 🎉【Accurate ABS/ SRS Diagnostics Functions】The ABS/ SRS diagnostic function is used to retrieve and clear codes from the ABS/ SRS systems. It can read and clear DTCs, show definitions of each code, display live data of multiple sensors in the graph to locate fault causes, and assist home mechanics to do the proper repair and clear ABS & Airbag warning lights. Diagnoses ABS/ SRS system codes on most 1996 and newer major vehicle models. Please email 📩 immoautel @ outlook. com 📩 for help.
- 🎉【All 10 Modes of OBD II Diagnostics Function】The OBD II Diagnostics function is a fast-access option that allows you to carry out a quick test on the engine system of OBD II vehicles. Read Codes, Erase Codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, DTC Lookup, Component Test, Viewing Vehicle Information, Modules Present.
- 🎉【Live Data and Freeze Frame Data】With Live Data functions, Autel AL619 OBD2 diagnostic code reader allows you to view the live PID (Parameter Identification Data) of the vehicle's computer module(s) in text, graph to check the status of various sensors. And Freeze Frame Data enables you to view the vehicle's operating parameters at the moment a DTC is detected. These information will aid the technician by allowing the parameters to be duplicated for diagnostic and repair purposes.
- 🎉【DTC Lookup Feature】Besides showing you the code’s definition while you are reading the diagnostic trouble codes, AL619 features comparably user-friendly DTC Lookup Function which enables you to retrieve the definitions of any error codes from the large database of AL619, saving you from the hassle of wasting time searching definition of every code via Google.
- 2024 Best Choice for ABS Bleeder Scan Tool - Was the brake pedal always slowly sinking down or becoming loose? This abs brake bleeding scan tool will bleed the brake system by cycling the pump and valves to achieve a tight brake pedal. It's the most affordable obd2 scanner with abs auto bleed function you can find. With the clear step by step instruction, even a beginner can use it. Coverage check on FOXWELL official site: Support- Diagnostic Coverage List.
- More Than a Entry Level OBD Scanner, Ideal for Home Mechanics - Based on the NT301 FOXWELL Scanner, NT630 Plus takes OBD diagnostics to the next level by customizing all functions for ABS and SRS systems. This srs abs scanner provides in-depth insights on error code diagnosis, wheel speed sensor live data, airbag circuits and cable connectors monitor, module activation and etc. It's an total game-changer in resolving ABS SRS issues.
- No More Higher End Service than You Needed - One NT630 Plus is enough! This obd2 scanner with abs and srs takes depth diagnosis on Anti-Lock Brake System & Supplemental Restraint System, and also performs daily required resetting services which same priced scanners cannot do. Like Airbag light reset/ SAS(Steering Angle Sensor) adjustment/ Oil light reset functions. this car scanner will help the part to operate normally after the faults repaired.
- Also can Work like NT301 - The NT630 Plus abs code reader connect to the OBD2 port directly. It will diagnose all obd2 modules instantly, displays the live data, locates bad sensors and I/M readiness status before the annual inspection. Guides you to do the maintenance work, reduces the potential driving risk and keep a peak performance on the road.
- Complicate? Unreadable? - Intuitive LCD display with clear operate instructions, even a beginner can diagnose the car faults with the NT630 Plus. Ergonomic Touch with anti-collision and anti-slip cover design, comfortable for daily car diagnose work. Unique button press sound will provide the overall tactile and visual experience to notice you a task has been completed or a command has been executed.
- 【Buy with Confidence】 As a America's No.1 diagnostic tool brand, Innova stands for innovation, quality, and accessibility in the automotive diagnostic industry. We are known for developing cutting-edge diagnostic tools that are user-friendly, reliable, and made for US by Americans.
- 【Unleash Your Drive's Potential】Much more than a car code reader, the 6100P scanner effectively reads and erases engine, ABS, SRS, and transmission codes for popular US car makes such as Ford, Chevy, Dodge, GM, etc. When the traction light is constantly on, the ability to really detect where the problem is concerning brakes and airbags enables you to make sure all safety measures in place before putting yourself in harm's way.
- 【Your Car's Health Doctor】Easily view procedures or send commands for oil change, mileage or driving time reset for most 1996 and newer OBD2 vehicles. It also monitors your oil level and oil life status, ensuring optimal vehicle health.
- 【alternator Test】The Innova 6100P scanner is perfect for assessing the performance of the alternator in your hybrid, car, SUV, minivan, or light truck diesel as well. During rough winters and scorching summers, this diagnostic tool will be invaluable when trying to root out start-up issues.
- 【Drive with Confidence and Peace】Quickly identify if your vehicle needs immediate attention with our Code Severity Levels function. This feature helps you understand whether you need to fix an issue immediately or if it can wait until you get home, keeping warning lights at bay.
- 【Great Ideal For Every Car Owner】Prefect choice for your father, husband, brother or boyfriend. EVERY CAR OWNER WILL NEED IT! It comes with h-igh-quality host with a strong box. Get LAUNCH CRP123 Elite car diagnostic scanner and give your lover a surprise!
- 【 Read & Clear/Reset Engine/ABS/SRS/Transmission Diagnostic Scan Tool 】LAUNCH CRP123 OBD2 Scanner can test Engine, Transmission, ABS and Airbag four systems, also reads and resets code, displays data stream graphic, stores and playbacks dynamic data stream,helps to quick analysis and diagnosis.
- 【 Error Fault Code Reader】Except the full 10 modes OBD2 diagnostic functions like, retrieving I/M readiness, Freeze Frame Data, Read Dynamic Data stream and V-ehicle Information, O2 Sensor Test, EVAP Test of F-uel Tank System (Mode 8) and Advanced On-board Monitoring (Mode 6), launch crp123 obd2 scanner can not only reveal what error codes your car is producing, but also erase your v-ehicle’s check engine light after problem fixed, the DTC help and explanation also tell you the exact problem.
- 【 Live Data Graphing + Read/Record/Playback Data stream + Print diagnostic data 】Live Data Graphing,more intuitive to know your vehicle’s problem.Large size Color Screen ;Print Function:Print the diagnose result easily; with user manual and register & update tutorial video uploaded in the link by us,you can Look up it anytime by ONE-CLICK.
- 【 Find Your Vehicles Here】Launch CRP123 obd2 scanner Supports mainstream vehicles on the world,fit for ACURA VW AUDI AUST FORD BENZ BMW CHRYSLER FIAT GM HOLDEN HONDA HYUNDAI INFINITI JAGUAR ISUZU KIA LANDROVER LEXUS MAZDA MITSUBISHI NISSAN OPEL PORSCHE SAAB SEAT SKODA SMART MERCEDES SPRINTER SUBARU SUZUKI SCION TOYOTA USA FORD VOLVO PEUGEOT CITROEN RENAULT EUROFORD.Etc.
- [ABS & SRS Scanner with Active Test] The ABS/ SRS diagnostic tool Read & clear DTCs, displays live data in a graph to locate the cause of faults and assists the home mechanic with repairs and clearing ABS and airbag warning lights. Active test sensors, valves or solenoids etc. and tracks any threats in real time. It is invaluable to have a diagnostic tool with Active Test feature that you will never find on similar ABS/ SRS scanners.
- 【3 HOP Reset Services 】Easy to set up 3 regular reset services for Oil Light, Battery Management System, and Steering Angle Position. With this obd2 scanner, you can reset the oil service light and reset pre-programmed mileage intervals for energy efficiency; adjust or reset the steering angle position to keep steering aligned; and clear the original low battery fault information. No need to leave home for shop-quality car maintenance.
- 【All OBD2 Test Modes 】 This ABS & SRS scan tool is also a full featured obd2 code reader, allowing a quick test of the engine system of OBD II vehicles, can Read/Clear engine light codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, Evap Test, Read Vehicle Information, and help pass smog test for most post-1996 OBD2/CAN vehicles.
- [DTC LookUp Library] Can't read the code? Go to the DTC LookUp Library. The Topdon AL600 OBD2 scanner offers a wealth of code definitions so you don't have to look them up in a list or database, and the HELP function takes you to diagnostic tips for possible fixes, saving time searching for repair materials online. No other scan tool or code reader under $100 offers this level of assistance.
- [User-Oriented] You'll love the feel of this automotive scanner, with black rubber grips all around the outer edges for durability and to withstand accidental drops. With its easy access menu, you can operate all functions in minutes with just a few button presses. The 3-color LEDs give you a intuitive indication of the OBD2 test results in a second. 3 shortcut keys, one key to read/clear DTCs and a one-touch smoke status check make it easy to use even for beginners.
- 【Updated New Version AD600】Discover the improved version of TOPDON AD600 OBD2 scanner. Now immerse yourself in a seamlessly diagnostic experience with Android 11.0 OS. With an upgraded 32G ROM, this scan tool offers ample storage and faster performance. The 5-inch display with 1280x720 resolution offers high-definition clarity, ensuring easy readability for every diagnostic detail.
- 【Professional 4 Systems Diagnostics】For car owners dealing with common issues such as engine, transmission, ABS, and SRS, the TOPDON AD600 code scanner delivers professional diagnostic services. It easily reads and clears fault codes, analyzes data streams and more, ensuring a quick identification of problems. Additionally, the DTC Lookup function provides corresponding fault code analysis.
- 【8 Hot Reset Functions】Say goodbye to costly trips to the repair shop for resetting after routine maintenance such as changing oil, replacing tires, or installing new brake pads. The AD600 diagnostic tool effortlessly tackles common automotive challenges with just one click. Cut costs and cut the hassle with its 8 reset functions: Oil/BMS/ABS/SAS/EPB/DPF/TPMS/Throttle.
- 【Support for 10,000+ Car Models】The upgraded AD600 car scanner now supports 67+ global brands and 10,000+ models, ensuring compatibility with a diverse range of vehicles. Whether American, German, French, or Japanese, the AD600 diagnostic scanner has you covered. (Note: Contact TOPDON customer service for vehicle compatibility inquiries before purchase).
- 【Lifetime Free Updates】The AD600 diagnostic tool offers a lifetime of free upgrades with convenient one-click updates via Wi-Fi. Our dedicated TOPDON technical team continuously enhances our product's software, providing users with expanded vehicle support and an improved user experience through regular updates.
- [Transform Your Car Care Experience] - With BLCKTEC, instantly become your own professional mechanic. Effortlessly read and clear your car’s trouble codes and check engine light, ensuring your vehicle stays in top condition.
- [Empower Yourself with Comprehensive Diagnostics] - Unlock the full potential of your vehicle with the BLCKTEC 430. Access detailed diagnostics previously exclusive to professional mechanics’ OBD2 scan tools, including ABS, Airbag, SRS, TPMS codes, and beyond, right at your fingertips.
- [Drive with Confidence] - The BLCKTEC 430 is more than just a car code reader; it's your personal vehicle health advisor. Receive tailored repair reports with potential causes and verified solutions for your specific make and model, guiding you to the right fix every time.
- [Seamless Connectivity, Ultimate Convenience] - Experience the freedom of wireless diagnostics with this portable car scanner. Easily connect via Bluetooth to our intuitive sensor, and enjoy all the functionalities of high-end scan tools without the clutter of wires, directly from your smartphone or tablet.
- [DIY Repairs Made Easy] - Navigate car maintenance with ease using our premium app. Access a vast library of easy-to-follow repair videos, guiding you through each step of the repair process, compatible with both iOS & Android devices.
- 💻Note: (About UPDATE) ANCEL FX2000 car scanner diasgnostic tool can be used directly as it comes with existed software, You don't need to register or update beforethe first use. It's recommended to update your scanner only when it fails to work on your car, or it's slow to load all menus or if you need newer software version. 📢Software update supports WIN XP, 7, 8, 10 operation systems only., but not for Mac and ios system.
- 🔧【PLUG AND PLAY - EASY TO USE】 : ANCEL FX2000 car scanner only takes 3 steps to connect to the car for diagnosis without cumbersome operations. The latest FX2000 scan tool is equipped with a one-key diagnosis function, which can automatically identify the model and year of your car, and automatically diagnose the car. Even beginners can use it to read the data and find out what the fault codes mean.
- 🚗【FULL OBD-LEVEL DIAGNOSTICS TOOL】: Quickly determines the cause of engine system faults, reads current, permanent and pending codes. After the repair, clears the codes and turns off the warning light. In addition, the FX2000 engine code reader also displays important OBD II advanced data such as fuel, live data and other manufacturer-specific parameters in real time to ensure that the engine ECU is operating correctly and safely, saving vehicle owners a lot of time and money in maintenance.
- 🚙【TRANSMISSION FAULT DIAGNOSTIC TOOL】: Some noises come from the transmission? Ancel obd2 scanner will read fault codes, display live transmission system data (fluid temperature, fluid pump, clutch actuation, pressure, etc.), and ensures transmission performance is optimal for vehicle speed and load. It provides detailed TCM data of the vehicle, so you can quickly and accurately find existing or potential problems.
- 🚐【FIND OUT SRS WRONG】: ANCEL FX2000 automotive scanner is able to read and clear fault codes in the SRS (airbag) and turn off the warning light to make sure the system is working correctly and safely. This odb2 scanner also displays a live graphical data stream of the supplemental restraint system (air bag), which allows you to analyze and verify that the air bag system is working properly.
Last update on 2024-04-01 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
May 2023 TechTIPS Page 1 of 15
Subaru Service and Technical Support Line Newsletter ©2023 Subaru of America, Inc. All rights reserved.
01 QMR of the Month
We are pleased to announce this month’s TechShare QMR of the Month
Winner:
Kristopher Orrok from
Evergreen Subaru in Auburn, ME
Kristopher created a high quality QMR using TechShare reporting on
customer’s concern of being unable to register a user to vehicle profile.
Kristopher’s report included detailed diagnostic steps, high-quality
photos, and a video.
Please refer to the following link to review the TechShare QMR in detail:
TS-230727
In appreciation for going the extra mile and sharing his experience with
us, Kristopher will be receiving the following from his District Service
Quality Manager:
$500.00 Snap-On gift card
SUBARU TECHLINE HOLIDAYS
& HOURS OF OPERATION
Mon. – Thurs. 8:30AM – 7:30PM EST
Friday 10:30AM – 5:00PM EST
Saturday 9:00AM – 3:00PM EST
Articles Contained
in this Issue
Click on a title below to jump to the article.
Click the date located in the footer to return to page 1.
CODE ARTICLE………………………………………………………….PAGE
(00) STIS New Releases………………………………… 8
(01) QMR of the Month………………………………..1-2
(01) QMR of the Month Award
Presentations………………………………………… 2
Tech Tips Greatest Tips
(01) Lost Keys? Contact the Subaru Techline .
Updated Immobilizer Chart……………………… 3
(01) SXM Traffic and Weather
Now Discontinued………………………………….. 4
(01) Opening an Infotainment Case & Attaching .
Files To Open Techline Cases………………..5-7
(07) DTC’s, Crank No Start, Key “chip” falls out, .
BIU……………………………………………………..7-8
(11) A/F or O2 sensor contamination…………….8-9
(15) Fuel consumption widget “missing” on .
Denso CP 1.0/1.5 equipped vehicles…..10-11
(16) DTC P1867 and P0867……………………….11-12
ISO 14001 is the international standard for excellence
in Environmental Management Systems.
Please recycle or dispose of automotive products
in a manner that is friendly to our environment
and in accordance with all local, state and federal
laws and regulations.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS
COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
SUBARU OF AMERICA, INC. IS
ISO 14001 COMPLIANT
Continued on the next page
May 2023
The Subaru TechTIPS newsletter is intended for use by professional Technicians ONLY. Articles are written
to inform those Technicians of conditions that may occur in some vehicles, or to provide information
that could assist in the proper servicing of the vehicle. Properly trained Technicians have the equipment,
tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described,
DO NOT assume that your vehicle has or will have that condition. Impreza, Legacy, Justy, Loyale,
Outback, Forester, Subaru SVX, WRX, WRX STI, Baja, Tribeca, BRZ, XV Crosstrek, Ascent, Crosstrek
Hybrid, Solterra and “Quality Driven” are Registered Trademarks.
Continued on the next page
May 2023 TechTIPS Page 2 of 15
01 QMR of the Month (CONTINUED)
The other Regional winners selected from QMRs submitted during March 2023 were:
• Benjamin Gotcher from Subaru of Clear Lake
• Brian Lowe from Tindol Subaru
• Charlie Pham from Diablo Subaru of Walnut Creek
• Gregory Beach from Ramsey Subaru
Any Subaru Technician can participate in the TechShare QMR of the Month program. See the November
2022 issues of TechTIPS for full details. You just might see your name and photo in a future issue of
TechTIPS!
01 QMR of the Month Award Presentations
As part of our “enhanced” QMR of the Month recognition program, we will include a photo (whenever
available) of the recipient’s award presentation in TIPS. The winner selected from QMR of the Month
submissions received during March 2023 was Kris Orrok, Senior Master Technician at Evergreen
Subaru, Auburn, ME.
Kris is shown above (left/center) after being presented with his $500.00 Snap-On Gift Card. To his right is
Evergreen Subaru’s General Manager Chris Dunn. To his left are Subaru of America’s District Service and
Quality Manager David Dennis and Evergreen Subaru’s Service Manager Kevin Crowell.
Congratulations and THANK YOU to our March 2023 QMR of the Month Award recipient!
Continued on the next page
May 2023 TechTIPS Page 3 of 15
This series features TechTIPS articles frequently referred to by Techline. This month’s feature is from
March 2022.
01 Lost Keys? Contact the Subaru Techline. Updated Immobilizer Chart
If you receive a vehicle from the customer where all their originally registered keys have been lost,
contact the Subaru Techline for the necessary steps to program new keys. Depending on the
immobilizer type, you will be unable to just program one key without an original key. All immobilizer
types (except for A type) require an original key to make any changes to the immobilizer system.
Without an original key, a new one cannot be added. Unsure of which immobilizer type you have?
Refer to the reference chart below. Once you have confirmed the vehicles immobilizer type perform
the following:
• Verify the vehicle is onsite.
• Open a Repair Order with all necessary information.
VIN, RO number, RO date, Mileage (if it can be obtained), etc.
• Verify key type (push button, turn-key)
• Contact the Subaru Techline.
When calling the Subaru Techline, please ensure all necessary information is available at the time
of the call.
SOA will no longer clear immobilizer modules for POLK branded title vehicles (except
for lemon law buy-back.) All other POLK branding will require immobilizer component
replacement. Refer to the Title Alert when checking the Vehicle Inquiry on Subarunet.
Please refer to the Service Manual/Registration Manual for Immobilizer for repair of these
vehicles.
Anytime a retailer has a vehicle with lost keys a NEW Techline case must be opened for EACH
vehicle. The retailer will not be allowed to reuse the document sent for other vehicles.
When Techline has components to clear, it is vital a completed form is sent. Without this information
the entire process will be delayed. Specific components have different procedures for clearing and
without this information the components may not be cleared at all or additional down time may
occur to determine their origin.
May 2023 TechTIPS Page 4 of 15
Continued on the next page
01 SXM Traffic and Weather Now Discontinued
SXM Traffic and Weather Now services have been discontinued by SXM. Due to low usage, this is
no longer an available feature. Depending upon the head unit installed, and if the customer has ever
previously accessed these services, this change will appear in slightly different ways which may
result in questions to retailers. Please review the following examples carefully to better understand
the different scenarios for how this change will appear to be able to recognize and address each
should any customer questions arise.
On CP1.0 and CP1.5, the Traffic and Weather Now button will be grayed out. If the customer had not
previously selected an area, they will then be able to do so. Once selected, the button will gray out.
Gen 4 Denso CP1.0 & CP1.5:
On a Harman Kardon 3.1 and 3.1a unit, for customers who previously used the feature, the button will
then highlight and beep with no action. For users who have not selected a city, when pressing the
button, they will be prompted to select a city and then the button will become inoperative.
Gen 3 Harman 3.1 & 3.1a:
May 2023 TechTIPS Page 5 of 15
Continued on the next page
01 Opening an Infotainment Case & Attaching Files To Open Techline Cases
TechShare is continuing to grow and incorporate new features and capabilities. Techline is now on
TechShare. Understanding how to navigate these new tools will help save time and make working with
Techline easier. Included below are images of the Techline portion for TechShare on both desktop and
smartphone applications.
On the home screen of the desktop application
(see above), select “Techline” on the left side
of the screen. There will be two selections at
the top right. “View All Open Techline Cases”
and “Create Infotainment Case.” With these
features you will be able to add attachments
and update cases as well as create cases for
Infotainment concerns. To find these options on
the smartphone application, select “Techline”
at the bottom and the scroll to the bottom of
the page (see image). Techline will be adding
other options for Technician case creation in
the future. If using the smartphone application,
select “Techline” and scroll to the bottom to find
the same 2 options (see image to the left). When
using the phone app, all the same functions exist.
Continued on the next page
May 2023 TechTIPS Page 6 of 15
Opening an Infotainment Case & Attaching Files To Open Techline Cases
(CONTINUED) 01
When selecting “View All Open Techline Cases,” these
screens will appear. Select the “upload” symbol next to the
appropriate case to add an attachment on a case. There is no
limit on file size for attachments. Adding an attachment will
automatically update the case and alert Techline. There will
be times it will be beneficial to use the phone app instead of
the desktop version and vice versa. For instance, if a photo or
video stored on a phone needs to be attached to a case, the
phone app will be easier to use. When attaching a head unit
data log/SSM data file, the desktop site may be easier to use.
Continued on the next page
May 2023 TechTIPS Page 7 of 15
Opening an Infotainment Case & Attaching Files To Open Techline Cases
(CONTINUED) 01
When selecting “Create Infotainment Case,” the VIN entry screen will appear. TSB 15-304-22
includes information and directions for creating an Infotainment case. Input the VIN for the appropriate
vehicle. Once the VIN has been entered, the screen will populate with other fields that will need to be
filled out. Please include as much specific information as possible. Providing specific and detailed
information in the original submission will lead to a quicker resolution. Please fill out all the fields as
this information may be necessary in diagnosing the issue. As soon as the information is submitted,
an email will be sent to the Technician with a Techline case number. If immediate assistance is
required, a Technician can call in once the email with a case number has been received. After
submission, Techline will respond in a timely manner once the submission has been reviewed.
IMPORTANT NOTE: This is the only way that an Infotainment case should be opened. Calling in to
open an Infotainment case should only be done when access to TechShare is not possible.
07 DTC’s, Crank No Start, Key “chip” falls out, BIU
Techline is receiving calls about B1572 and other DTC’s, BIU replacements and a no start condition.
This issue only affects “turnkey” vehicles. If a vehicle is towed in as a no start, the customer may
describe the condtion coming out of nowhere, it was working fine and then stopped. Closely inspect
the key itself. The “chip” that communicates with the Immobilizer system may be missing from the key.
This may cause B1572 and other DTC’s to set. On a vehicle that does not have something else wrong
with it, following the Trouble Tree for the DTC may lead to replacing the BIU or other components as all
the wiring checks will pass. After the BIU or other component is replaced, the concern is still present.
Before replacing any parts, always make sure to closely inspect the key for the chip. Another
way to verify the concern would be to request all the keys for the vehicle from the customer. Will the
vehicle start with a different key?
Continued on the next page
May 2023 TechTIPS Page 8 of 15
07 DTC’s, Crank No Start, Key “chip” falls out, BIU (CONTINUED)
11 A/F or O2 sensor contamination
While servicing the front or rear A/F or O2 sensor or any component near it, caution must be taken.
There is a breather hole in the front A/F sensor. It is possible for oil or silicone to enter the hole and
cause the A/F sensor to fail. This may cause the erratic readings to the ECM or a DTC. Always
inspect the A/F and O2 sensors for oil contamination due to an oil leak. When performing service near
the front A/F, it should be protected if any chemicals are being sprayed nearby. This could include
oil penetrants (WD-40, PB Blaster etc.), brake clean or even silicone-based engine shine/dressing
(Armor-All) applied by detailers.
Continued on the next page
May 2023 TechTIPS Page 9 of 15
11 A/F or O2 sensor contamination (CONTINUED)
To avoid failure of A/F and O2 sensor and assembly contamination, use the cautions below.
1. When removing the A/F or O2 sensors:
Use caution to not let the breather hole of A/F Sensor or Rear O2 Sensor be sprayed with liquid
lubricant. In case of using spray lubricant to remove these sensors, the hole should be covered
with a rag* (as shown in the below photo) before applying the spray lubricant only to the threads
of the sensor.
2. When changing the engine oil:
Use caution to not spill engine oil onto the A/F and O2 sensors when removing the oil filter.
3. When applying any materials containing silicone to engine compartment and/or undercarriage:
When using polishing chemical materials or lubricant materials near the engine compartment or
undercarriage of the vehicle, always pay attention to not spray them on or near these sensors
without covering the sensors with a rag.
*CAUTION – NEVER cover the sensor with a rag while the exhaust system is hot!! If the sensor
is covered with a rag (after the exhaust system has cooled down), be sure to remove it before
driving the vehicle as it may cause a fire if left on the exhaust.
Continued on the next page
May 2023 TechTIPS Page 10 of 15
15 Fuel consumption widget “missing” on Denso CP 1.0/1.5 equipped vehicles
Techline has been receiving calls with a customer concern of fuel consumption no longer displaying
on the head unit. When the Driver Monitoring System (DMS) is turned on, the fuel consumption can be
viewed as a widget at the top of the head unit screen.
If the DMS is turned off, the fuel consumption widget cannot be viewed, this is a normal condition.
Once the DMS is turned back on, the fuel consumption widget can be viewed again. The fuel
consumption widget shows information for that driver’s DMS profile. This fuel consumption widget
is not the same as the fuel mileage displayed in the combination meter. Please refer to the Owner’s
Manual for the specific vehicle for more information on this system.
This photo shows the DMS turned off, note
the Fuel consumption is blank.
Continued on the next page
May 2023 TechTIPS Page 11 of 15
Fuel consumption widget “missing” on Denso CP 1.0/1.5 equipped vehicles
(CONTINUED) 15
16 DTC P1867 and P0867
When diagnosing a vehicle with DTC P1867 or a P0867 it is important to note if the issue is intermittent
or if the fault is occurring all the time. When performing the diagnostics in the trouble tree, be mindful
of the testing results of Steps 14-18. There has been an increase in CVT replacements where a valve
body may have repaired the fault due to incorrect diagnostics (see below for a list of serviceable parts).
When collecting the results of these steps, if the issue is not occurring, the results may indicate no
fault. It is important to note on Step 18, to not only record the actual secondary pressure at an engine
RPM of 3000, but to also compare that reading to the results collected in Step 17. This can often be
overlooked.
With the DMS turned on, the fuel consumption
will now be shown for the driver.
Continued on the next page
May 2023 TechTIPS Page 12 of 15
16 DTC P1867 and P0867 (CONTINUED)
Here the list of serviceable CVT parts. Take note that the Control Valve Body is serviceable:
Continued on the next page
May 2023 TechTIPS Page 13 of 15
00 STIS New Releases
ITEM CODE ITEM TYPE TITLE
CREATED
DATE
15-236-18R Technical Service Bulletin Reprogramming File Availabilit… 6-Jun-23
14-28-21R Technical Service Bulletin New Software Reprogramming Pro… 6-Jun-23
J101SFN960 Accessory Installation Guide 2024MY Crosstrek Wilderness – … 5-Jun-23
J101SFN600 Accessory Installation Guide 2024MY Crosstrek Wilderness – … 5-Jun-23
4/29/2023 Technical Service Bulletin Electronic Power Steering Repr… 5-Jun-23
07-211-23 Technical Service Bulletin EyeSight / Wide Angle Mono Cam… 5-Jun-23
16-136-22R Technical Service Bulletin Vibration & Possible Judder Co… 5-Jun-23
15-300-22R Technical Service Bulletin STARLINK® Telematics Remote En… 5-Jun-23
PT94242232 Accessory Installation Guide PORT INSTALLATION: 2023MY Solt… 5-Jun-23
15-299-22R Technical Service Bulletin Remote Engine Starter (RES) / … 5-Jun-23
15-310-23R Technical Service Bulletin Solterra Connect 5-Jun-23
WRJ-23R Subaru Product/Campaign Bulletin Lower Control Arm Castle Nut /… 5-Jun-23
J101SFN300 Accessory Installation Guide 2024MY Crosstrek Wilderness – … 1-Jun-23
15-309-23R Technical Service Bulletin Solterra Audio / Navigation He… 26-May-23
07-219-23R Technical Service Bulletin Genuine Alternative Battery Re… 24-May-23
07-218-23R Technical Service Bulletin Genuine Alternative Battery Re… 24-May-23
WRD-23R Subaru Product/Campaign Bulletin 12V Inverter Connector Corrosi… 24-May-23
12-249-23R Technical Service Bulletin Cleaning of Painted Surfaces A… 23-May-23
SUTTIPSLOC Other/Miscellaneous TechTIPS Article Locator Index… 23-May-23
05-62-18R Technical Service Bulletin Surface Rust Accumulation in F… 22-May-23
15-301-22R Technical Service Bulletin Reprogramming File Availabilit… 22-May-23
WRI-23R Subaru Product/Campaign Bulletin Safety Recall/STOP SALE – Stop… 19-May-23
J201SFN000 Accessory Installation Guide 2024MY Impreza/Crosstrek – Aut… 16-May-23
H501SFN000 Accessory Installation Guide 2024MY Impreza/Crosstrek – Aut… 16-May-23
H461SFN200 Accessory Installation Guide 2024MY Crosstrek – Side Sill P… 16-May-23
H461SFN200 Accessory Installation Guide 2024MY Crosstrek – Side Sill P… 16-May-23
H461SFN000 Accessory Installation Guide 2024MY Impreza/Crosstrek – Foo… 16-May-23
07-213-22R Technical Service Bulletin Genuine Battery Replacement 16-May-23
H4510FN010 Accessory Installation Guide 2024MY Crosstrek Fog Light Kit 16-May-23
H4510FN000 Accessory Installation Guide 2024MY Impreza Fog Light Kit 16-May-23
12-248-23 Technical Service Bulletin Rattle-Type Sound From B-Pilla… 16-May-23
09-80-21R Technical Service Bulletin DTC # P2682 & P26Ax** / Thermo… 16-May-23
07-220-23 Technical Service Bulletin Diagnostic Procedures / DTCs P… 16-May-23
16-141-23 Technical Service Bulletin DTC P0711 / TCM Reprograming F… 16-May-23
15-255-19R Technical Service Bulletin Map Data Update Procedure for … 15-May-23
12-230-21R Technical Service Bulletin Outer Door Weatherstrip Fitmen… 12-May-23
All revised publications are highlighted in yellow.
Continued on the next page
May 2023 TechTIPS Page 14 of 15
ITEM CODE ITEM TYPE TITLE
CREATED
DATE
15-302-22R Technical Service Bulletin 2023 Audio/Navigation & Power … 11-May-23
03-78-17R Technical Service Bulletin Clutch Release Bearing- Design… 11-May-23
06-88-23 Technical Service Bulletin Clicking Sound Heard When Usin… 11-May-23
09-105-23 Technical Service Bulletin Reprogramming Files / P0011 & … 9-May-23
09-104-23 Technical Service Bulletin Reprogramming Files / P0011 & … 9-May-23
All revised publications are highlighted in yellow.
Continued on the next page
May 2023 TechTIPS Page 15 of 15
*** Now you can e-mail your TechTIPS input and suggestions to: tech@subaru.com ***
SUBARU TECHLINE Monday – Thursday 8:30 am to 7:30 pm
Hours of Operation Friday 10:30 am to 5 pm and Saturday 9 am to 3 pm
This is your chance to offer suggestions for use in future issues of TechTIPS! Make
sure that if you e-mail us, you place in the subject line of your e-mail “For TechTIPS
Newsletter”. Thank you!
Model:
Year:
VIN:
Description of situation encountered:
Your suggestion for repair procedure, product improvements, etc.:
Please attach separate sheets, if necessary. You may also want to include Service Manual
diagrams or references, or your own drawings to assist in describing your suggestion. All
information submitted becomes the property of Subaru of America, Inc. Permission is granted
to Subaru of America, Inc. to print your name and suggestions in TechTIPS and other Subaru of
America, Inc. publications. Mail items to: PO Box 9103; Camden, NJ 08101-9877.
Your Name:
Signature:
Dealer’s Name:
City:
Date:
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