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February 6, 2019 NHTSA CAMPAIGN NUMBER: 19V065000
Loss of Electric Power Steering Assist
Loss of power steering assist would require higher steering effort, increasing the risk of a crash.
NHTSA Campaign Number: 19V065
Manufacturer Subaru of America, Inc.
Components STEERING
Potential Number of Units Affected 10,417
Summary
Subaru of America, Inc. (Subaru) is recalling certain 2019 Forester and Crosstrek vehicles. A connector inside the Electronic Power Steering (EPS) unit may short circuit resulting in a loss of electric power steering assistance.
Remedy
None of the affected vehicles have been sold yet. Subaru has notified dealers and they will inspect the steering gearbox, replacing it as necessary, free of charge. The recall began February 7, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru’s number for this recall is WUC-88.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Subaru has a Recall
NUMBER: WUC-88R
DATE: 02/12/19
REVISED: 03/05/19
NHTSA ID: 19V-065
| APPLICABILITY: | 2019MY Forester and Crosstrek Vehicles |
|---|---|
| SUBJECT: | Power Steering Gear Box Inspect/Replacement |
INTRODUCTION:
Subaru of America, Inc. is recalling certain 2019 model year Forester and Crosstrek vehicles to inspect and, if necessary, replace the power steering gear box. A total of 10,417 U.S. vehicles will be affected by this recall.
AFFECTED VEHICLES
Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com.
This information is now available for all affected VINs currently in the system.
| Model Year | Carline | Production Range | Vehicle count |
|---|---|---|---|
| 2019 | Forester | December 27, 2018 – January 16, 2019 | 6,277 |
| 2019 | Crosstrek | December 27, 2018 – January 16, 2019 | 4,140 |
Please be advised that as additional affected VINs are processed into the system, coverage for those vehicles will be made available.
DESCRIPTION OF THE DEFECT AND SAFETY RISK
A connector inside the Electronic Power Steering (EPS) control unit may form small gaps in the plastic material molding during the manufacturing process. As a result, connector terminals inside the plastic molding may have inadequate isolation between terminals.
If a loss in isolation occurs, the EPS warning lamp will illuminate, and the EPS assist may be disabled. Disabling of the EPS assist could result in higher steering effort, increasing the risk of a crash.
DESCRIPTION OF THE REMEDY
Retailers will inspect the steering gearbox on these vehicles in accordance with the specified repair procedure and if necessary, replace it with a corrected one.
RETAILER RESPONSIBILITY
Retailers are to promptly perform the applicable service procedures to correct all affected vehicles in their inventory. Any vehicles listed in a recall/campaign that are in the retailer’s stock must be:
- Immediately identified.
- Tagged or otherwise marked to prevent their delivery or use prior to inspection and, if necessary, repair.
- Repaired in accordance with the repair procedures outlined in this Product Campaign Bulletin.
Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized Subaru Retailer failing to perform the applicable service procedures to correct all affected vehicles in their inventory prior to the vehicle being placed in service may be subject to civil penalties of up to $21,000 per violation (i.e., for each vehicle), as provided in 49 CFR §578.6 and will also be in breach of the Subaru Dealer Agreement.
OWNER NOTIFICATION
An owner notification will not be necessary because all affected vehicles will be inspected and/or repaired prior to retail sale.
RETAILER AFFECTED VIN LISTS
Each retailer will receive a detailed list of affected units from their Region/Distributor.
SERVICE PROCEDURE:
This Service Campaign involves inspection and possible replacement of the EPS gear box assembly. The required repair will depend on the results of an inspection of the Lot Number shown on a label affixed to the EPS assembly. The label and Lot Number are easily seen from under the vehicle. If the Lot Number is within the specific range provided in the Service Procedure below, the EPS gear box (steering rack) assembly must be replaced.
These vehicles can be quickly identified upon receipt by the presence of an “S” label with blue background on the windshield as shown here. While all affected vehicles should have this label installed at the ports, retailers should always check arriving potentially applicable vehicles using vehicle inquiry to confirm if there are any open recalls/campaigns to be completed. In a small number of cases, an “S” written with a glass marker may be found on the windshield in place of the sticker.
PART INFORMATION:
NOTE: There is no need for retailers to order any of these parts. Parts needed to complete this procedure (both the EPS assembly and Hardware Kit) will be shipped automatically to each Retailer based upon vehicle allocation. Vehicles trades between Retailers prior to completion of this repair should be avoided as doing so may delay proper parts supply for the receiving Retailer.
| Description | Part Number | Application |
|---|---|---|
| STEERING GEAR BOX ASSEMBLY- EPS | 34110SJ040 | FORESTER |
| 34110FL130 | CROSSTREK | |
| WUC-88 HARDWARE KIT* | SOA635317 | ALL |
*The HARDWARE KIT consists of the following components:
| Description | Part Number | Quantity | Notes |
|---|---|---|---|
| FLANGE BOLT | 901000462 | 4 | EPS Gear Box Mounting Bolts |
| COTTER PIN | 051030300 | 2 | Cotter Pins- Part numbers are interchangeable, OK to mix. |
| OR | |||
| 051030200 | |||
| FLANGE NUT | 902380017 | 2 | Stabilizer End Link Nut |
| GASKET-EXHAUST PIPE FRONT | 44616AA290  |
1 | Exhaust Pipe Gaskets |
| GASKET-EXHAUST PIPE REAR | 44022AA123 | 1 |
REPAIR PROCEDURE:
1) After confirming applicability, raise the vehicle on a lift.
2) The EPS Label and Lot Number are accessible through a hole in the crossmember support as shown.
3) Inspect the label for black dots to the left of the QR code as shown.
If inspection reveals a label with TWO (2) dots, REGARDLESS OF LOT NUMBER, the Service Procedure is complete. CAREFULLY copy the Lot Number onto the Repair Order as it will be needed for Claim Submission. Proceed to Claim Reimbursement and Entry Procedures to process the claim for Inspection Only.
If inspection reveals a label with either NO or only ONE dot, CAREFULLY copy the Lot Number onto the Repair Order then compare it to the ranges provided below. NOTE: Parts within these lot number ranges may be found on either Crosstrek or Forester as both of the vendor’s production lines produce parts for both carlines.
4) Start of Range – End of Range:
1188Z21674 – 1198199999
118XZ10278 – 119X199999
If the Lot Number falls within either of these ranges, the EPS assembly MUST be replaced.
CRITICAL: Do Not make the OK or NG determination by using just the 5-digit sequence number at the end of the Lot Number.
Use the image below for interpreting the Lot Number of the EPS assembly.
REMINDER: If inspection reveals a label with TWO (2) dots, REGARDLESS OF LOT NUMBER, the Service Procedure is complete.
Pre-Installation EPS Gearbox Inspection:
VERY IMPORTANT: The following brief inspection procedure below of the new part MUST be performed BEFORE installation of the new EPS gear box assembly.
There is a VERY SMALL possibility the EPS gear box was not properly centered before the plastic retainer was installed during manufacturing. If this occurs:
- it may be difficult to match up the marks when re-connecting the EPS gear box to the steering shaft
- the number of turns between full steering lock left and right will be different
- one tie-rod boot will be collapsed (or extended) more than the other.
NOTES:
- If a NG condition is identified, please take a quality photo showing the mis-alignment and contact the Techline for further instruction.
- Although the plastic retainer cap is white in the photos, it will likely be either green or blue depending on application.
- When the Lot Number inspection procedure determines the EPS gear box assembly requires replacement, follow the procedure in the applicable Service Manual along with the Helpful Hints provided below. Pay close attention to the items listed as one-time-use. They are all supplied in the Hardware Kit and MUST be replaced during reassembly.
After installation, with the front wheels pointed straight ahead, turn the steering wheel full lock right then full lock left and confirm there is no difference in the number of turns required to reach the stops.
IMPORTANT PRECAUTIONS:
- The EPS control module continues to operate after the engine stops. Therefore, before starting service of the EPS system which requires disconnection of the wiring harness connector, the ground cable MUST be disconnected from the battery.
- Be careful not to let any foreign matter (dust, water, oil, etc.) enter the power steering control module wiring harness connector when removing or installing it. If any foreign matter enters, always be sure completely remove it before re-connecting.
- VERY IMPORTANT: After adjusting the toe-in and steering wheel angle, tighten the lock nut on the tie rod end, always perform the Active Lane Keep System Learning Value clear (models with EyeSight) and the VDC sensor midpoint setting mode following the steps below and the applicable Service Manual.
- Perform Active Lane Keep System Learning Value Clear:
- Connect the Subaru Select Monitor (SSM).
- Turn the ignition switch to ON.
- From the [Start] screen, select [Diagnosis].
- On [Select Vehicle] screen, input the target vehicle information and select [Set].
- On [Main Menu] screen, select [Each System].
- Select [EyeSight].
- Select [Work Support].
- Select [Clear Active Lane Keep System Learning Value].
- Perform Active Lane Keep System Learning Value Clear:
- Perform VDC Sensor 0 Point Setting Mode:
- Connect the Subaru Select Monitor (SSM).
- Turn the ignition switch to ON.
- From the [Start] screen, select [Diagnosis].
- On [Select Vehicle] screen, input the target vehicle information and select [Set].
- On [Main Menu] screen, select [Each System].
- On [Select System] screen, select [Brake Control], and then select [Enter].
- On [Select Function] screen, select [Data monitor].
- From the Data Monitor list, select [Steering Angle Sensor], [Longitudinal G Sensor] and [Lateral G Sensor].
- Check that the steering angle sensor output value is”0” +/- 2 degrees. If the output value is different from the standard value, recheck the steering wheel position.
- Check that the output values for the longitudinal G sensor and lateral G sensor are −2 — 2 m/s2. If the output value is different from the standard value, check the installing condition of the hydraulic unit assembly VDC and the bracket COMPL hydraulic unit VDC.
- On [Select Function] screen, select [Work Support].
- From the work support item list, select [VSC(VDC) Centering Mode], and perform the setting according to the procedure displayed on the Subaru Select Monitor screen.
IMPORTANT: Drive the vehicle for 10 minutes to confirm:
- there are no system malfunctions
- no warning light illumination
- no other DTC(s) are stored.
Helpful Hints When Performing EPS Assembly Replacement:
- Always confirm the part number on the steering gear box assembly label is correct for the vehicle being repaired BEFORE
- REMINDER: If TWO black dots are identified on the label as shown above, the part EPS assembly does NOT need to be replaced.
- Remove the left and right stabilizer link lower nuts but do NOT remove the stabilizer bar itself. These 2 nuts are 1-time-use, included in the Hardware Kit and MUST be replaced at reassembly.
- Loosen the (upper) universal joint bolt on the steering column side but do NOT remove it. Leave the universal joint on the vehicle side and remove the steering gear box.
- DO NOT separate the Lower control arm from the knuckle housing. Otherwise, additional parts will be necessary to complete the work and not only toe, but a complete wheel alignment / adjustment will be necessary.
- This repair requires a toe adjustment only. A four-wheel alignment is only necessary if there is deviation from the standard Service Manual procedures.
CLAIM REIMBURSEMENT AND ENTRY PROCEDURES:
Credit to perform this service campaign will be based on the submission of properly completed repair order information. Retailers may submit claims through Vehicle Claim Entry on subarunet.com.
| Labor Description | Labor Operation # | Labor Time |
Fail Code |
Claim Type |
|---|---|---|---|---|
| EPS ASSEMBLY- LOT NUMBER INSPECTION ONLY | A165-948 | 0.2 | WUC-88 | RC |
| EPS ASSEMBLY- LOT NUMBER INSPECTION & GEAR BOX ASSEMBLY REPLACEMENT |
165-940 | 2.3 |
NOTE: The Lot Number from the ORIGINAL Factory-installed EPS assembly MUST be entered in the Miscellaneous Detail field at Claim submission.
IMPORTANT REMINDERS:
- SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
- Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
- Always refer to STIS for the latest service information before performing any repairs.
SEOCONTENT-START
Bulletin Number: WUC-88R; Revised: 04/08/19 Page 1 of 10
Continued…
NUMBER: WUC-88R
DATE: 02/12/19
REVISED: 04/08/19
NHTSA ID: 19V-065
APPLICABILITY: 2019MY Forester and Crosstrek Vehicles
SUBJECT: Power Steering Gear Box Inspect/Replacement
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued…
ATTENTION:
GENERAL MANAGER q
PARTS MANAGER q
CLAIMS PERSONNEL q
SERVICE MANAGER q
IMPORTANT – All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
©2019 Subaru of America, Inc. All rights reserved.
PRODUCT CAMPAIGN BULLETIN
INTRODUCTION:
Subaru of America, Inc. is recalling certain 2019 model year Forester and Crosstrek vehicles to
inspect and, if necessary, replace the power steering gear box. A total of 10,417 U.S. vehicles will be
affected by this recall.
AFFECTED VEHICLES
Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function
on subarunet.com.
This information is now available for all affected VINs currently in the system.
Model Year Carline Production Range Vehicle count
2019 Forester December 27, 2018 – January 16, 2019 6,277
2019 Crosstrek December 27, 2018 – January 16, 2019 4,140
Please be advised that as additional affected VINs are processed into the system, coverage for those
vehicles will be made available.
DESCRIPTION OF THE DEFECT AND SAFETY RISK
A connector inside the Electronic Power Steering (EPS) control unit may form small gaps in the
plastic material molding during the manufacturing process. As a result, connector terminals inside
the plastic molding may have inadequate isolation between terminals.
If a loss in isolation occurs, the EPS warning lamp will illuminate, and the EPS assist may be
disabled. Disabling of the EPS assist could result in higher steering effort, increasing the risk of a
crash.
Bulletin Number: WUC-88R; Revised: 04/08/19 Page 2 of 10
Continued…
DESCRIPTION OF THE REMEDY
Retailers will inspect the steering gear box on these vehicles in accordance with the specified repair
procedure and if necessary, replace it with a corrected one.
RETAILER RESPONSIBILITY
Retailers are to promptly perform the applicable service procedures to correct all affected vehicles in
their inventory. Any vehicles listed in a recall/campaign that are in the retailer’s stock must be:
• Immediately identified.
• Tagged or otherwise marked to prevent their delivery or use prior to inspection and, if
necessary, repair.
• Repaired in accordance with the repair procedures outlined in this Product Campaign
Bulletin.
Please be advised that it is a violation of Federal law for a dealer to deliver a new motor
vehicle covered by a recall under a sale or lease until the defect is remedied. Therefore, any
Authorized Subaru Retailer failing to perform the applicable service procedures to correct all
affected vehicles in their inventory prior to the vehicle being placed in service may be subject
to civil penalties of up to $21,000 per violation (i.e., for each vehicle), as provided in 49 CFR
§578.6 and will also be in breach of the Subaru Dealer Agreement.
OWNER NOTIFICATION
An owner notification will not be necessary because all affected vehicles will be inspected and/or
repaired prior to retail sale.
RETAILER AFFECTED VIN LISTS
Each retailer will receive a detailed list of affected units from their Region/Distributor.
SERVICE PROCEDURE:
This Service Campaign involves inspection and possible replacement of the EPS gear box assembly.
The required repair will depend on the results of an inspection of the Lot Number shown on a label
affixed to the EPS assembly. The label and Lot Number are easily seen from under the vehicle. If the
Lot Number is within the specific range provided in the Service Procedure below, the EPS gear box
(steering rack) assembly must be replaced.
These vehicles can be quickly identified upon receipt by the presence of an
“S” label with blue background on the windshield as shown here. While all
affected vehicles should have this label installed at the ports, retailers should
always check arriving potentially applicable vehicles using vehicle inquiry to
confirm if there are any open recalls/campaigns to be completed. In a small
number of cases, an “S” written with a glass marker may be found on the
windshield in place of the sticker.
Bulletin Number: WUC-88R; Revised: 04/08/19 Page 3 of 10
Continued…
PART INFORMATION:
NOTE: There is no need for retailers to order any of these parts. Parts needed to complete this
procedure (both the EPS assembly and Hardware Kit) will be shipped automatically to each Retailer
based upon vehicle allocation. Vehicles trades between Retailers prior to completion of this
repair should be avoided as doing so may delay proper parts supply for the receiving Retailer.
Description Part Number Application
STEERING GEAR BOX ASSEMBLY- EPS
34110SJ040 FORESTER
34110FL130 CROSSTREK
WUC-88 HARDWARE KIT* SOA635317 ALL
*The HARDWARE KIT consists of the following components:
Description Part Number Quantity Notes
FLANGE BOLT 901000462 4 EPS Gear Box Mounting Bolts
COTTER PIN 051030300 OR
051030200 2 Cotter Pins- Part numbers are
interchangeable, OK to mix.
FLANGE NUT 902380017 2 Stabilizer End Link Nut
GASKET-EXHAUST PIPE FRONT 44616AA290 1
Exhaust Pipe Gaskets
GASKET-EXHAUST PIPE REAR 44022AA123 1
REPAIR PROCEDURE:
1) After confirming applicability, raise the vehicle on a lift.
2) The EPS Label and Lot Number are accessible through a hole in the crossmember support as
shown.
Bulletin Number: WUC-88R; Revised: 04/08/19 Page 4 of 10
Continued…
3) Inspect the label for black dots to the left of the QR code as shown.
If inspection reveals a label with TWO (2) dots, REGARDLESS OF LOT NUMBER, the Service
Procedure is complete. CAREFULLY copy the Lot Number onto the Repair Order as it will be
needed for Claim Submission. Proceed to Claim Reimbursement and Entry Procedures to process
the claim for Inspection Only.
If inspection reveals a label with either NO or only ONE dot, CAREFULLY copy the Lot
Number onto the Repair Order then compare it to the ranges provided below. NOTE: Parts within
these lot number ranges may be found on either Crosstrek or Forester as both of the vendor’s
production lines produce parts for both carlines.
4) Start of Range – End of Range:
1188Z21674 – 1198199999
118XZ10278 – 119X199999
If the Lot Number falls within either of these ranges, the EPS assembly MUST be replaced.
CRITICAL: Do Not make the OK or NG determination by using just the 5-digit sequence
number at the end of the Lot Number.
Use the image below for interpreting the Lot Number of the EPS gear box assembly.
REMINDER: If inspection reveals a label with TWO (2) dots, REGARDLESS OF LOT NUMBER,
the Service Procedure is complete.
Bulletin Number: WUC-88R; Revised: 04/08/19 Page 5 of 10
Continued…
Pre-Installation EPS Gear Box Inspections:
VERY IMPORTANT: The following inspection procedures below MUST be performed BEFORE
installation of the new EPS gear box assembly:
• Before installing a new gear box assembly, ALWAYS confirm the new part is the correct part
number for the vehicle being repaired. The Forester and Crosstrek ESP gear boxes are very
similar in appearance and will bolt into each model but, they are NOT interchangeable.
• There is a VERY SMALL possibility the EPS gear box assembly was not properly centered
before the plastic retainer was installed during manufacturing. If this occurs:
○○ it may be difficult to match up the marks when re-connecting the EPS gear box assembly
to the steering shaft
○○ the number of turns between full steering lock left and right will be different
○○ one tie-rod boot will be collapsed (or extended) more than the other.
OK
Paint Marks Aligned Paint Marks Mis-Aligned
NG
NOTES:
• If a NG condition is identified, see APPENDIX A on page 9 of this bulletin for the EPS Gear
Box Centering Procedure.
• Although the plastic retainer cap is white in the photos, it will likely be either green or blue
depending on application.
5. When the Lot Number inspection procedure determines the EPS gear box assembly requires
replacement, follow the procedure in the applicable Service Manual along with the Helpful Hints
provided below. Pay close attention to the items listed as one-time-use. They are all supplied in
the Hardware Kit and MUST be replaced during reassembly.
After installation, with the front wheels pointed straight ahead, turn the steering wheel full lock right
then full lock left and confirm there is no difference in the number of turns required to reach the stops.
IMPORTANT PRECAUTIONS:
○○ The EPS control module continues to operate after the engine stops. Therefore, before
starting service of the EPS system which requires disconnection of the wiring harness
connector, the ground cable MUST be disconnected from the battery.
○○ Be careful not to let any foreign matter (dust, water, oil, etc.) enter the power steering
control module wiring harness connector when removing or installing it. If any foreign
matter enters, always be sure completely remove it before re-connecting.
6. VERY IMPORTANT: After adjusting the toe-in and steering wheel angle, tighten the lock nut
on the tie rod end, always perform the Active Lane Keep System Learning Value clear (models
with EyeSight) and the VDC sensor midpoint setting mode following the steps below and the
applicable Service Manual.
Bulletin Number: WUC-88R; Revised: 04/08/19 Page 6 of 10
Continued…
• Perform Active Lane Keep System Learning Value Clear:
1) Connect the Subaru Select Monitor (SSM).
2) Turn the ignition switch to ON.
3) From the [Start] screen, select [Diagnosis].
4) On [Select Vehicle] screen, input the target vehicle
information and select [Set].
5) On [Main Menu] screen, select [Each
System].
6) Select [EyeSight].
7) Select [Work Support].
8) Select [Clear Active Lane Keep System Learning
Value].
• Perform VDC Sensor 0 Point Setting Mode:
1) Connect the Subaru Select Monitor (SSM).
2) Turn the ignition switch to ON.
3) From the [Start] screen, select [Diagnosis].
4) On [Select Vehicle] screen, input the target vehicle
information and select [Set].
5) On [Main Menu] screen, select [Each System].
6) On [Select System] screen, select [Brake Control],
and then select [Enter].
7) On [Select Function] screen, select [Data monitor].
8) From the Data Monitor list, select [Steering Angle
Sensor], [Longitudinal G Sensor] and [Lateral G
Sensor].
9) Check that the steering angle sensor output
value is”0” +/- 2 degrees. If the output value is
different from the standard value, re-check the
steering wheel position.
10) Check that the output values for the longitudinal
G sensor and lateral G sensor are −2 — 2 m/s2. If
the output value is different from the standard
value, check the installing condition of the
hydraulic unit assembly VDC and the bracket
COMPL hydraulic unit VDC.
11) On [Select Function] screen, select [Work Support].
12) From the work support item list, select [VSC(VDC)
Centering Mode], and perform the setting according
to the procedure displayed on the Subaru Select
Monitor screen.
Bulletin Number: WUC-88R; Revised: 04/08/19 Page 7 of 10
Continued…
IMPORTANT: Drive the vehicle for 10 minutes to confirm:
• there are no system malfunctions
• no warning light illumination
• no other DTC(s) are stored.
7. The original (removed) EPS gear box assembly will not be collected therefore, it MUST be “field
scrapped” to render it unusable before discarding. See APENDIX A on page 10 of this bulletin
for the proper procedure to follow.
Helpful Hints When Performing EPS Assembly Replacement:
• Always confirm the part number on the steering gear box assembly label is correct for the
vehicle being repaired BEFORE installation.
• REMINDER: If TWO black dots are identified on the label as shown above, the part EPS
assembly does NOT need to be replaced.
• Remove the left and right stabilizer link lower nuts but do NOT remove the stabilizer bar
itself. These 2 nuts are 1-time-use, included in the Hardware Kit and MUST be replaced at
reassembly.
• Loosen the (upper) universal joint bolt on the steering column side but do NOT remove it.
Leave the universal joint on the vehicle side and remove the steering gear box.
Loosen but do not remove this bolt.
• DO NOT separate the Lower control arm from the knuckle housing. Otherwise, additional
parts will be necessary to complete the work and not only toe, but a complete wheel
alignment / adjustment will be necessary.
Bulletin Number: WUC-88R; Revised: 04/08/19 Page 8 of 10
Continued…
• This repair requires a toe adjustment only. A four-wheel alignment is only necessary if
there is deviation from the standard Service Manual procedures.
CLAIM REIMBURSEMENT AND ENTRY PROCEDURES:
Credit to perform this service campaign will be based on the submission of properly completed repair
order information. Retailers may submit claims through Vehicle Claim Entry on subarunet.com.
Labor Description Labor
Operation #
Labor
Time Fail Code Claim
Type
EPS ASSEMBLY- LOT NUMBER INSPECTION ONLY A165-948 0.2
EPS ASSEMBLY- LOT NUMBER INSPECTION & GEAR BOX WUC-88 RC
ASSEMBLY REPLACEMENT (INCLUDES Toe Adjustment) 165-940 2.3
NOTE: The Lot Number from the ORIGINAL Factory-installed EPS gear box assembly MUST be
entered in the Miscellaneous Detail field at Claim submission.
IMPORTANT REMINDERS:
• SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.
• Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
• Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: WUC-88R; Revised: 04/08/19 Page 9 of 10
Continued…
APPENDIX A
This Appendix includes:
• EPS Gear Box Centering Procedure
• Original (removed) EPS Gear Box Field Scrap Procedure
Centering Procedure:
There is small possibility the steering gear box center position may be incorrect on the new
replacement EPS gear box. This condition could cause the following two issues:
• Difficult to match the paint markings when connecting the gear box and the steering shaft.
• The steering angle (number of turns) to full steer left and right may be different.
1. Before installing the new EPS gear box, confirm the input shaft paint mark and the housing
paint mark are aligned as shown in the OK photo below.
2. Confirm the tie rods and boots are the same length, left and right.
OK
Paint Marks Aligned Paint Marks Mis-Aligned
NG
If the EPS Gear Box needs to be centered:
• CAREFULLY remove the resin cap.
• Using SST 34099PA100, turn the input shaft to align the marks then reinstall the resin cap.
SST: 34099PA100
Bulletin Number: WUC-88R; Revised: 04/08/19 Page 10 of 10
EPS Gear Box Field Scrap Procedure:
Cut the wiring harness completely off the original rack assembly as close as possible to where it
attaches to the pinion housing area as shown below and discard.
2 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| SUBARU | CROSSTREK | 2019 |
| SUBARU | FORESTER | 2019 |
15 Associated Documents
Remedy Instructions and TSB
RCRIT-19V065-8851.pdf 1469.732KB
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Remedy Instructions and TSB
RCRIT-19V065-4253.pdf 1438.497KB
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Recall Quarterly Report #1, 2019-1
RCLQRT-19V065-4785.PDF 211.141KB
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Manufacturer Notices(to Dealers,etc)- Retailer Floorplan Assistance Program – Electronic Power Steering (WUC-88)
RCMN-19V065-2004.pdf 184.365KB
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Remedy Instructions and TSB
RCRIT-19V065-2956.pdf 1277.897KB
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Manufacturer Notices(to Dealers,etc)- WUC-88 EPS Part Supply 2/19/19
RCMN-19V065-3440.pdf 153.605KB
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Manufacturer Notices(to Dealers,etc)- WUC-88 EPS Part Supply 2/19/19
RCMN-19V065-2435.pdf 103.806KB
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Remedy Instructions and TSB
RCRIT-19V065-3730.pdf 1288.335KB
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Defect Notice 573 Report
RCLRPT-19V065-7158.PDF 215.31KB
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Chronology
RMISC-19V065-9548.pdf 106.289KB
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Manufacturer Notices(to Dealers,etc)- Updated: WUC-88 EPS Part Supply
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Recall Acknowledgement
RCAK-19V065-6317.pdf 245.658KB
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Manufacturer Notices(to Dealers,etc) – New Subaru Recall/STOP SALE: WUC-88 Power Steering Gear Box Inspect/Replacement
RCMN-19V065-9415.pdf 183.767KB
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Recall Quarterly Report #2, 2019-2
RCLQRT-19V065-0933.PDF 211.244KB
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Recall Quarterly Report #3, 2019-3
RCLQRT-19V065-1938.PDF 211.319KB
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Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V065&docType=RCL
NHTSA ID Number: 10160203
Manufacturer Communication Number: WUC-88R
Summary
Subaru of America, Inc. is recalling certain 2019 model year Forester and Crosstrek vehicles to inspect and, if necessary, replace the power steering gear box. A total of 10,417 U.S. vehicles will be affected by this recall.
NUMBER: WUC-88R
DATE: 02/12/19
REVISED: 04/08/19
NHTSA ID: 19V-065
https://www.nhtsa.gov/recalls?nhtsaId=10160203
https://static.nhtsa.gov/odi/tsbs/2019/MC-10160203-9999.pdf
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NUMBER: WUC-88R
DATE: 02/12/19
REVISED: 03/22/19
NHTSA ID: 19V-065
https://www.nhtsa.gov/recalls?nhtsaId=10160488
https://static.nhtsa.gov/odi/tsbs/2019/MC-10160488-9999.pdf
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NUMBER: WUC-88
DATE: 02/12/19
NHTSA ID: 19V-065
https://www.nhtsa.gov/recalls?nhtsaId=10155215
https://static.nhtsa.gov/odi/tsbs/2019/MC-10155215-9999.pdf
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- [Pro OBD2 Scanner] - BlueDriver is the easiest way to scan and understand your vehicle like a professional mechanic. Read and clear your car’s trouble codes and check engine light.
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- FCA Autoauth&Full Sets of Adapters►►This diagnostic tool supports Autoauth for FCA SGW, Chrysler, Jeep, Dodge, Fiat etc. 2017 and later. Equipped with the Chrysler 12+8 adapter, the BMW-20 Adapter and Benz BZ-38 Adapter, this scanner saves you the hassle of sourcing adapters separately.
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- 🔥🔥🔥【2024 MK808BT PRO > MK808S MK808BT MK808 MX808S MX808 MK808Z】Autel has upgraded MK808BT to MK808BT PRO with 5X faster diagnosis, VIN/0.dom.eter Check and 150+ wider car brands 1996~2024. It covers all features of ancient wired model: MK808S MK808Z MX808S with almost no budget difference, and exclusively equipped with faster, more stable & convenient 10M remote diagnose(VCI Mini valued 150US D) & Battery In/Out-Vehicle Test/Starter Test/Generator test(work with BT506),etc.
- 🏆【2024 New Released Bidirectional Control, 3000+ Tests】As the upgraded ver. of old wired MK808S, our MK808BT Pro is the most cost-effective wireless bidirectional scanner among workshops and auto enthusiasts. It boasts the ability to send commands to the ECUs of actuators for functional tests and work status checks, same as MX900 MK900 but more cost-effective. Including: turning on the radiator fan, autobleeding ABS, modulating the throttle, opening/closing windows, and sounding the horn, etc.
- 🏆【BT Wireless Upgraded Version Of MK808S/ MX808S/ MK808Z/ MX900/ MK900, More User-friendly】It's time to discard your out-of-date wired tools! MK808BT Pro makes your services repair easier, you can in/ around the vehicles. Compare to the phased out wired tools Autel MK808S MX808S MK808Z, MK808BT Pro added VCI Mini(valued 150Bu.cks) with 10M range convenient wireless diagnosis almost no cost difference. Adopted German BT technology, ensures the fast, safety & stablility of data transfer.
- 👍【28+ Hot Services, 99% Vehicle Coverage】Autel MK808BT Pro business scanner, full level-up of code reader MK808S/ MK808Z/ MX808S, supports 150+ car brands worldwide & FCA AutoAuth/ Renault SGW. It equipped with 28+ hot services including D-P.F, Injector Coding, ABS Bleeding, Oil Reset, SAS Cali.bration, IMMO Keys(Basic), Battery Registration, etc. It ranks top in professional automotive diagnostic scanner and keeps updating to support more newer models and functions from 2023 to 2024.
- 👍【OE-Level All Available Modules Diagnostics, Make A Full Check】Like S.nap-on tools, it supports 150+ brands worldwide, can quickly access vehicles' ECU to do full scans via convenient & stable BT connection & identify cars by AutoVIN or Manually Input. It read ECU info, read/clear DTCs, view all sensors live data in 4 format(text/ wave graph/ histogram/ meter diagram), do active functional test and print the diagnosis data you need. Master cars situation with a few simple clicks!
- Bi-directional Control, Quickly Locate Problems: The bi-directional scan tool enables you to send commands from your smartphone directly to the vehicle's ECU for active testing. This feature helps to quickly narrow down problem areas, such as A/C clutch, windows, doors, sunroof, etc., reducing the mechanic's diagnostic time and can help DIY users locate faults more easily. Additionally, TopScan Lite provides fault analysis and repair guidance, helping you solve problems efficiently.
- 8+ Popular Functions, Full System Diagnosis: TopScan Lite supports OBD2 full system diagnosis functions, including read/clear codes, ECU information,AUTO VIN, viewing real-time data, and active tests. It offers 8+ reset functions: Oil Reset, Throttle Adaptation, EPB Reset, Steering Angle Reset, DPF Regeneration, ABS Bleeding, BMS Reset, and Airbag Reset. By these functions, you can save on unnecessary repair costs and reduce repair times significantly.
- FCA Gateway Access & Subscription Fee: Enjoy a free first year and extend to a second year for $49 with the Diag Bundle in the app, you can get all updates with one click. ( No purchase 1st year ). Otherwise, it supports FCA Gateway Access, which allows you to perform protected functions such as clearing DTC's, bi-directional testing, and calibrations on FCA vehicles (Chrysler, Dodge, Jeep, Fiat, etc.)
- Performance Testing: Always Know Your Vehicle's Condition, TopScan Lite supports speed performance testing, allowing you to analyze speed changes and calculate engine displacement efficiency,the higher the VE volumetric efficiency, the better the power output performance of the engine.
- 4- Repair Guides, Your Online Assistant: TopScan Lite has launched 4 functions that are most touching for all car owners, DIY enthusiasts, and mechanics: TSB factory technical bulletins, easier and more convenient search. The OBD common fault code repair guidance, leading you to solve problems quickly. DLC diagnostic seat location, quickly positioning. Fault code database, telling you the reasons and solutions for all fault lights, saying goodbye to complicated methods.
- 🚘 XTOOL Advancer AD20 PRO 👉 2024 newest upgraded Version of AD20, A wireless obd2 code reader integrates full 10 of OBDII tests, all system scan, engine light check, oil rest, battery check, DTC lookup, performance test, trip analysis and other powerful features, Whether you're a professional mechanic or an inexperienced DIYer, repairs can be done easily.
- 🚘 All System Diagnostic Scanner 👉 AD20 Pro diagnostic scan too features with all system scan (In-depth check), accesses all vehicle systems. scan and clear manufacturer specific DTC codes that can’t be found on those c·heap obd scanners. Not just scan and check engine faults, AD20 Pro allows you to perform all scans to Engine, Powertrain, Steering & Brake, Airbag, ABS and more. Note: Read/clear code only, NOT FOR RESET.
- 🚘 Check Engine Light & Oil Reset 👉 Easily find out why the check engine light is on by yourself, quickly read and clear the diagnostic trouble code,view freeze frame, I/M monitor readiness. Also features with oil reset special function, you can effortlessly maintain the oil light at home instead of taking car to mechanic shop. Save your time and m·oney.
- 🚘 User Friendly Proprietary App 👉 Our value is based on comes with its own APP f‘ree downloadable on iPhone iOS, Pad, and Android. lifetime f’ree download, no subscription f‘ee at all. No need to spend a lot of time repeatedly switching through third party apps of varying quality for different features. With its simple interface and complete features and a customized dashboard, you can display your preferred functions, allowing you to focus on the most importantl data intuitively.
- 🚘 Track the Vehicle Performance 👉 The AD20 Pro supports a variety of performance tests and trip analyses. Performance Test allows you to measure datas such as 100 km/h acceleration time/top speed/engine load/engine coolant temperature. Trip Analysis gives you access to data such as top speed, average speed, average fuel consumption etc, analysing driving behaviour, helping you to monitor your car's performance over time and optimise your driving behaviour, improving driving safety. Also support personalise your head-up display with the Smart Dash feature.
- [ALL IN ONE FUNCTIONS IN YOUR HAND] Upgraded of LAUNCH X431 Elite, 2024 LAUNCH X431 Elite 2.0 PRO fit for BMW OBD2 Scanner equipped with advanced Android 8.1 OS & 4'' Touchscreen, which fast boot-up to make diagnostic smoother, offering an Easier & Faster operating experience for you. Also be feature-rich: In-depth Full System Diagnosis, Full Bi-directional Control, ECU Coding, All Services, 10 Full OBD2 Function, Auto VIN, Lifetime Update. A Must Have for BMW/MINI/Rolls Royce Owner.
- [ALL MAINTENANCE SERVICE] Fit for BMW/Mini/Rolls-Royces, LAUNCH X431 Elite 2.0 PRO diagnostic scaner offers ALL services, including Oil/EPB Reset, ABS Bleeding, Idle Speed, D.PF Regen, Ride Height Adjustment, Auto Start-Stop, Transmission Relearn, Delete Transport Mode, etc. *It is also a battery registration tool dedicated to BMW cars (also for different type&capacity). Get All services from "Diagnose>Automatically Search>Special Funciton". Check compatibility before purchase.
- [ADVANCED ECU CODING, CUSTOMIZE CAR EASILY] 2024 LAUNCH X431 Elite 2.0 PRO fit for BMW bidirectional scan tool has fully upgraded with advanced ECU coding. It supports Component Matching, Flash Hidden Functions, Customize OE-settings,etc. to optimize car performance. You can activate higher-level functions or disable annoying features, like Auto Rear Mirror Folding, Auto Door Lock/Unlock, Seat Belt Warning Off. NT710's coding ONLY for BMW's F & E chassis; our's can for F/E/G/I and etc. chassis.
- [POWERFUL BI-DIRECTIONAL CONTROL/ACTIVE TEST] LAUNCH X431 Elite 2.0 PRO fit for bmw obd2 scanner, inherits the powerful bi-directional control features of LAUNCH X431 series. It allows you to control the system or component for active test on BMW/Mini/Rolls-Royce cars, helping check if the car actuators are all in good condition, such as windows, rear mirrors, wipers, horn test. You can also use it to recalibrate, readapt or reconfigure for some components after making repairs or replacement.
- [OE-LEVEL ALL SYSTEMS DIAGNOSTIC FOR YOUR BIMMER] As the Top-Dog in the market, LAUNCH is famous for its powerful diagnostic functions. 2024 newly upgraded LAUNCH X431 Elite 2.0 PRO fit for BMW/Mini/Rolls-Royce full diagnostic tool, provides you with All-Around & In-Depth diagnostic for all available modules. It supports to read/clear codes, view data stream, retrieves freeze-frame, read ECU information, and etc., which make you easily know the car situation and finger out problems soon.
- 🔥🔥🔥【2024 NEW VERSION OF MX808S MK808, SAME AS MK808BT PRO】Big Surprise! Autel has upgraded the MK808 to the 2024 MK808S. With the same cost, you are experiencing 5X faster diagnostics and 150 wider car coverage from 1996-2023-2024. Function as MK808BT PRO MK808K-BT MK808Z-BT, the pro-level MK808S enjoys powerful CPU ROCKCHIP RK3566, improved Android 11, larger 4+64GB, 5G & 2.4 GHz Dual WiFi, newly added Wi-Fi Print, Bi-directional Control and FCA Autoauth for Chrysler Jeep Dodge Fiat etc.
- 【2024 NEWLY RELEASED BI-DIRECTIONAL CONTROL】As the 2024 upgraded version of MaxiChek MX808, our Newest MK808S auto diagnostic scanner for all cars inherits the powerful Bi-directional Control which makes it the most cost-effective Autel scanner (without breaking the bank, same as MP808BT and MS906BT). Active test is widely used on car subsystems to help you check if the car actuators are all in good condition. Such as windows, rear mirrors, sunroof, wipers...
- 【28+ MOST POPULAR RESET SERVICE FOR 150 MAKES】Autel versatile OBDII scanenr MK808S, full level-up of MX808, supports 150+ car brands worldwide & FCA AutoAuth, Like the OBD2 code reader MaxiCOM MK808BT Pro, MK808S is equipped with 28+ hot services including Oil Reset, SAS Calibration, IMMO, ABS Bleeding, Injector Coding, Battery Registration, etc. MK808S ranks top in professional automotive tablets and keeps updating to support more newer modes from 2023 to 2024.
- 【ALL SYSTEM DIAGNOSTICS, FACTORY-LEVEL SCANNER】The MK808S dealer-level scanner, like Snap-on tools, effectively works all cars for all system diagnostics. It reads/clears codes, provides ECU info, displays Live Data, performs active tests, and special functions for all available modules. With a few clicks, you can easily understand the vehicle's condition. The convenient Wi-Fi printing feature allows you to generate a detailed report, highlighting the exact nature of the problem.
- 【AUTO SCAN & AUTOVIN, 5X FASTER】How much have you spent on car maintenance? Even a minor issue can take up a significant amount of time. The MK808S is designed to improve your work efficiency. With its AutoVIN technology, you can identify your vehicle's make, model, and year information with just one click. The convenient AutoScan feature automatically scans all of the vehicle's ECUs and detects any fault codes. Check AutoVIN compatibility, please contact us at 📞 MotorzoneUS @ outlook . com 📞
- 👍【Please Check Compatibility Before Order】ABS Autobleed works with most GM vehicles from 1999/2000 up to 2018. MK808BT PRO is recommended for OLDER/NEWER and FORD cars. (VAG need MS906BT/MK906 PRO or above). However, for most of other brand car makes, it works with limited specific models before 2014/2015. It's not universal, please send car VIN(17 digits), brand, model, year and the needed function to 📞autelofficial @ outlook . com📞 to check before order, advices would be given within 12~24 hours.
- 👍【Make Sure Your Asian Japanese Vehicles Have AutoBleed Function】Most of the vehicles in the market has autobleed function, however, for many Asian Japanese cars, for example, toyota cars, it's uncertain. Workshops/ DIYers need to confirm with dealers if a car itself has autobleed ability before order an autobleed tool. PS: To perform brake bleeding function, NOT ONLY need a tool that can do autobleed, BUT ALSO need the car ECU itself to be programmed with the ability for autobleed.
- 👍【ABS Brake AutoBleed】Autel scanner Maxicheck Pro perform ABS/SRS Scan to read and clear ABS/SRS fault codes and perform ABS Bleed, which allows you to check the operating conditions of the Antilock Braking System, such as Automated Bleeding, ABS Brake Bleeding to enable technicians and home mechanics to bleed air out of the ABS module and saves you time and money. Use this to firstly bleed the ABS module which will force any air into the brake lines. Then you can do a brake bleeding as usual.
- 💪【Universal OBDII Code Reader & Hot Services for Specific Cars】Same as Autel AL519/ ML519 obd2 code reader, MaxiCheck Pro covers all 10 modes of OBD2 tests including read/clear codes, view freeze frame data, I/M Readiness Status(Smog Check), Component Test, O2 Monitor Test, On-Board Monitor Test, Live Data, DTC Lookup, Vehicle Info, Module Present on ALL OBD2 compliant vehicles. Service functions like AutoBleed, Oil Reset, SRS, EPB, SAS, BMS, SAS are limited, please check before order.
- 👍【Lifetime Free Update/ Tech Supports & Risk-Free Purchase】Autel MaxiCheck Pro diagnostic scan tool comes with LIFETIME FREE software updates & tech supports and it’s protected from defects for 12 Months. If you are not 100% happy with the CheckPro or it doesn't work on your vehicle, please contact in the first time to get a NEW REPLACEMENT or FULL REFUND within 30 Days. If any concerns or need any tech support, please feel free to contact us via 📞autelofficial @ outlook . com📞.
- 🏆【All-In-One Diagnostic Tool fit for VW Owner】Upgraded of LAUNCH X431 Elite, 2024 LAUNCH X431 Elite 2.0 Pro OBD2 Scanner for VW and Audi, equipped with advanced Android 8.1 OS & 4'' Touchscreen, which fast boot-upping to make the diagnostic process smoother. Also be feature-rich, supported ✅OE Full System Diagnosis ✅All Reset Service✅Bi-directional Control✅ECU Coding, ✅Battery Register ✅10 Full OBD2 Functions ✅Auto VIN ✅WiFI Lifetime F-ree Update, etc. A Must Have for VW/Audi/Skoda/Seat Owner.
- 🚗【Powerful Bi-Directional Control/Active Test】LAUNCH X431 Elite 2.0 PRO fit for vw and audi obd2 scanner, inherits the advanced bi-directional control features of LAUNCH X431 series. It allows you to control many systems/components on VW/Audi/Skoda/Seat cars, helping you to check if the car actuators are all in good condition, without using the vehicle controls. And you can use this vag scanner to recalibrate, readapt or reconfigure certain components after making repairs or replacement.
- 🚗【Advanced ECU Coding, Customize Your Car Easily】2024 LAUNCH X431 Elite 2.0 PRO fit for VW and Audi bidirectional scan tool has fully upgraded which support advanced ECU coding. It also supports Flash Hidden Functions, Customize OE-settings, Component Matching, etc. to help major maintenance and repair tasks. And you can disable annoying features, such as seat belt warning off, auto rear mirror folding, retrofit headlamp,etc. 📧Check compatibility firstly via ediag tools @ hotmail . com.
- 🚗【All F-ree Maintenance Services, Meet Your Daily Need】This LAUNCH X431 Elite 2.0 Pro diagnostic tool for VW/Audi/Bentley/Seat/Skoda/lamborg comes with ALL F-REE special functions, including ABS Bleeding, SAS Reset, Battery Registration, Oil Reset, Crankshaft Sensor Relearn, EPB Reset, Throttle Speed Relearn, Transmission Adaption, D-P-F Regeneration Reset, TPMS Reset, Injector coding, Suspension, etc. 📧Funcitons vary by models. Rea-ch us via ediagtools @ hot mail .com to check compatibility.
- 🚗【OE-Level Full Systems Diagnostic, Make Full Check for Car】2024 newly upgraded LAUNCH X431 Elite 2.0 Pro car code reader fit for VW/Audi/Bentley/Seat/Skoda/lamborg, provides you with all-around & in-depth diagnostic for all available modules, quickly identify vehicle fau-lts. This professional diagnostic scanner also can read/clear codes, view live data stream and freeze frame, read ECU information, perform special functions and active test to maintain the car systems safely and efficiently.
Last update on 2024-05-29 / Affiliate links / Images from Amazon Product Advertising API
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