May 30, 2019 NHTSA CAMPAIGN NUMBER: 19V404000
Improperly tempered glass can shatter into large pieces, increasing the risk of injury.
NHTSA Campaign Number: 19V404
Manufacturer Subaru of America, Inc.
Potential Number of Units Affected 256
Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek vehicles. The driver’s side rear-door window glass may be improperly tempered. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 205, “Glazing Materials.”
Subaru will notify owners, and dealers will replace the driver’s side rear-door window glass, free of charge. The recall is expected to begin July 19, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru’s number for this recall is WUG-92.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
PRODUCT CAMPAIGN BULLETIN
|SUBJECT:||Left Rear Door Glass Replacement|
Subaru of America, Inc. (Subaru) is recalling certain 2019 model year Crosstrek vehicles to replace the left-side rear door window glass. These vehicles may fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 205, “Glazing Materials.” A total of 256 U.S. vehicles will be affected by this recall.
|Model Year||Carline||Production Date Range||Vehicle count|
|2019||Crosstrek||July 11, 2018 – July 16, 2018||256|
Not all vehicles in the production range listed above are affected by this recall. Coverage must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com.
REASON FOR THIS RECALL
The left-side rear door window glass in the affected vehicles may not have been properly tempered during the glass manufacturing process. Glass that is not properly tempered fails to meet Federal Motor Vehicle Safety Standard 205, “Glazing materials.” If broken, glass that does not meet this safety standard can shatter into large fragments that can increase the risk of injury.
DESCRIPTION OF THE REMEDY
During the first week of June, owners with a valid email address on file will be notified by email. Shortly after that email deployment, Gen2 vehicles with an active SUBARU STARLINKTM subscription will also receive in-vehicle and MySubaru notifications of this new recall.
Subaru will also notify affected vehicle owners by first class mail later in June. Retailers will be advised when that notification begins.
Any vehicles listed in any recall/campaign that are in retailer stock must be:
- Immediately identified.
- Tagged or otherwise marked to prevent their delivery or use prior to repair.
- Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin.
Retailers are to promptly perform the applicable service procedures to correct all affected vehicles in their inventory (used, demo & SSLP). Additionally, whenever a vehicle subject to this recall is taken into retailer inventory necessary steps should be taken to ensure the recall correction has been made before selling or releasing the vehicle.
Each Subaru retailer will receive an affected VIN list from their Zone Office prior to owner notification. The affected VIN list for this recall will be based on the original selling dealer.
The part number for the replacement left rear door glass is: 62011FL030.
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs. Whenever working with highly visible trip components, always take proper precautions to protect them from damage.
The service procedures for replacing the left rear door glass remain unchanged from the current Service Manual. Additional helpful tips have been provided below. Always refer to the applicable Service Manual and review the full requirements of the repair being performed. The Service Manual procedures contain information critical to performing an effective repair the first time and every time. This includes but is not limited to: important SAFETY precautions, proper inspection criteria, necessary special tools, required processes and related one-time-use parts needed for a complete and lasting repair.
OWNER NOTIFICATION LETTER
URGENT IMPORTANT SAFETY RECALL
This notice applies to the VIN below
Subaru Safety Recall WUG-92
NHTSA Recall ID 19V-404
Dear Subaru Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
SUBARU OF AMERICA, INC. has decided that certain 2019 model year Crosstrek vehicles fail to conform to Federal Motor Vehicle Safety Standard 205, “Glazing Materials.” You received this notice because our records indicate that you currently own one of these vehicles.
REASON FOR THIS SAFETY RECALL
The left-side rear door window glass in your vehicle may not have been properly tempered during the glass manufacturing process. Glass that is not properly tempered fails to meet Federal Motor Vehicle Safety Standard 205, “Glazing materials.” If broken, glass that does not meet this safety standard can shatter into large fragments that can increase the risk of injury.
WHAT SUBARU WILL DO
WHAT YOU SHOULD DO
To minimize your inconvenience while the repair is being performed, please ask your retailer for alternative transportation options.
HOW LONG WILL THE REPAIR TAKE?
The actual time to replace the left-side rear door window glass in your vehicle is approximately 25 minutes. However, your retailer can provide you with a better estimate of the overall time for this service visit, as it may be necessary to make your vehicle available for a longer period of time.
Government regulations require that recall notifications be sent to the last known owner of record. That information is based primarily on state registration and title data. If you are a lessor of this vehicle, federal regulations require you to forward this notice to your lessee within ten days.
If you have moved or sold your vehicle, please update this information online at www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the “Quick Links” menu.
IF YOU NEED FURTHER ASSISTANCE:
If you need additional assistance, please contact us directly:
- By e-mail: Go to www.subaru.com and select “Customer Support”
- By telephone: 1-844-373-6614
Monday through Friday between 8:00 a.m. and 7:00 p.m. ET
- By U.S. Postal mail: Write us at Subaru of America, Inc.
Attn: Customer-Retailer Services Department
P.O. Box 9103, Camden, NJ 08101-9877
To subscribe to the NHTSA Recall Notification email System, please go to: https://www-odi.nhtsa.dot.gov/nhtsa/ subscriptions.
Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge.
You may also contact the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE, Washington, DC 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-4249153) or go to http://www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a reasonable amount of time.
Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible.
Subaru of America, Inc.
1 Affected Product
5 Associated Documents
Remedy Instructions and TSB
Miscellaneous Document – email owner notification letter 6/3/2019
Non-Compliance Notice 573 Report
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Last update on 2019-07-16 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2019-07-16 / Affiliate links / Images from Amazon Product Advertising API