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NHTSA ID Number: 10163534
Manufacturer Communication Number: 12-246-18R
Summary
This bulletin provides a procedure for diagnosing and repairing customer concerns of a “popping” or “snapping” -type sound heard when opening the sunroof. The sound may occur when the rear portion of the glass lid weatherstrip contacts or catches the roof frame when the sunroof is opened.
8 Affected Products
Vehicles
MAKE | MODEL | YEAR |
SUBARU | LEGACY | 2015-2018 |
SUBARU | OUTBACK | 2015-2018 |
INTRODUCTION:
This bulletin provides a procedure for diagnosing and repairing customer concerns of a “popping” or “snapping” -type sound heard when opening the sunroof. The sound may occur when the rear portion of the glass lid weatherstrip contacts or catches the roof frame when the sunroof is opened.
PART INFORMATION:
A maximum of 4 screws, p.n. 65482AL01A which are one-time use items are required for this procedure.
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs. Always confirm the condition before performing any repairs. This service procedure is comprised of 4 steps.
NOTE: It may not be necessary to perform all 4 steps listed below to repair this condition.
- Step 1: Inspection of the glass lid assembly, weatherstrip and position adjustment
- Step 2: Inspection and adjustment to insure even contact of the weatherstip between the lid and the roof panel opening along the rear edge
- Step 3: Inspection for smooth, even movement of both left and right cable guide assemblies
- Step 4: Post-repair water testing to confirm proper roof drain operation and to be sure there is no leakage into the cabin.
SEOCONTENT-START
Bulletin Number: 12-246-18R; Revised 07/23/19 Page 1 of 6
NUMBER: 12-246-18R
DATE: 07/23/18
REVISED: 07/23/19
APPLICABILITY: 2015-2018MY Legacy and Outback
SUBJECT: “Popping” or “Snapping” Sound When
Opening the Sunroof
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued…
SERVICE BULLETIN
ATTENTION:
GENERAL MANAGER q
PARTS MANAGER q
CLAIMS PERSONNEL q
SERVICE MANAGER q
IMPORTANT – All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
©2018 Subaru of America, Inc. All rights reserved.
INTRODUCTION:
This bulletin provides a procedure for diagnosing and repairing customer concerns of a “popping” or
“snapping” -type sound heard when opening the sunroof. The sound may occur when the rear portion
of the glass lid weatherstrip contacts or catches the roof frame when the sunroof is opened.
PART INFORMATION:
A maximum of 4 screws, p.n. 65482AL01A which are one-time use items are required for this
procedure.
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs. Always
confirm the condition before performing any repairs.
This service procedure is comprised of 4 steps.
NOTE: It may not be necessary to perform all 4 steps listed below to repair this condition.
• Step 1: Inspection of the glass lid assembly, weatherstrip and position adjustment
• Step 2: Inspection and adjustment to insure even contact of the weatherstip between the lid
and the roof panel opening along the rear edge
• Step 3: Inspection for smooth, even movement of both left and right cable guide assemblies
• Step 4: Post-repair water testing to confirm proper roof drain operation and to be sure there
is no leakage into the cabin.
Bulletin Number: 12-246-18R; Revised 07/23/19 Page 2 of 6
Continued…
A flow chart is provided below to help clarify the service procedure.
NOTE: The Service Manual procedures referenced throughout this procedure contain information
critical to performing an effective repair the first time and every time. This includes but is not limited
to: important SAFETY precautions, proper inspection criteria, necessary special tools, required
processes and related one-time-use parts needed for a complete and lasting repair.
Bulletin Number: 12-246-18R; Revised 07/23/19 Page 3 of 6
Continued…
Step 1: Adjust the lid forward to reduce chances of the weatherstrip sticking or catching the edge of
the sunroof opening in the roof panel or the sunroof frame. This can cause the snapping sound and /
or damage to the weatherstrip / seal..
1a- Loosen the retaining screws and move the lid forward as shown below.
1b- Adjust the surface fitting of the lid to the roof panel, 1mm up from flush along the front edge and
1mm below flush along the rear edge.
1c- Tighten the screws and re-check sunroof operation.
NOTE: If completion of these Step 1 adjustments has repaired the condition, replace the 4 lid
retaining screws ONE AT A TIME (to retain the adjustment) with NEW screws and torque to
40 inch-pounds.
Bulletin Number: 12-246-18R; Revised 07/23/19 Page 4 of 6
Continued…
Step 2: Inspection and adjustment (if necessary) for even contact between the lid weather strip and
rear of the roof panel’s sunroof opening.
2a- Check and measure for a difference in the amount of deformation of the weather-strip.
If there is a difference between A and B, go to 2b and CAREFULLY follow the adjustment
procedure. If there is no difference, proceed to Step 4.
(2b): Remove the lid and the sunroof assembly from the body following the procedure in the
applicable Service Manual. Extend the right-side gauge hole as needed to equalize any deformation
of the seal as identified in 2a. Treat any exposed bare metal with touch-up paint.
• If the “A” side is narrower than the “B” side, expand the
gauge hole (RED area) by 2mm using a small round file.
• If the “B” side is narrower than the “A” side, expand the
gauge hole (GREEN area) by 2mm using a small round file.
• NOTE: ALWAYS treat any bare metal created by filing
with touch-up paint.
• Reassemble the sunroof in reverse order and perform (2a)
again.
Bulletin Number: 12-246-18R; Revised 07/23/19 Page 5 of 6
Continued…
Step 3: If the condition persists, remove the lid and check the operation of the cable guides. If
inspection reveals any uneven movement, adjust or if necessary, replace the affected “CABLEGUIDE
ASSEMBLY RIGHT/LEFT” following the procedure outlined in the applicable Service
Manual.
Step 4: Leak testing
Check for water intrusion into the cabin as shown in the illustrations below. It is also VERY
IMPORTANT to confirm all 4 sunroof drains are clear and operating normally as part of this step.
Bulletin Number: 12-246-18R; Revised 07/23/19 Page 6 of 6
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period this repair may be submitted using
the following claim information:
Labor Description Labor Operation # Labor Time Fail Code
2015-18 LEG / OBK SUNROOF POP SOUND REPAIR
Includes adjustments and water testing. B850-418 0.9
XDM-88
2015-18 LEG/ OBK POP SOUND SUNROOF REPLACE
Includes time for adjustment at replacement. C850-916 0.3
IMPORTANT REMINDERS:
• SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.
• Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
• Always refer to STIS for the latest service information before performing any repairs.
NUMBER: 12-246-18R
DATE: 07/23/18
REVISED: 07/23/19
https://www.nhtsa.gov/recalls?nhtsaId=10163534
https://static.nhtsa.gov/odi/tsbs/2019/MC-10163534-0001.pdf
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- Easy Sunroof Track Repair Kit: This kit includes all necessary parts to repair the sunroof track of your Ford or Lincoln vehicle, ensuring smooth operation and eliminating issues with the sunroof getting stuck or failing to open or close properly. Compatible with 2000-2017 Expedition, 2000-2014 F-150, 2005-2016 F-250, F-350, F-450 Super Duty, 2006-2008 Mark LT, and 2000-2017 Navigator models.
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- Lifetime Warranty - This sunroof track repair kit comes complete with a lifetime warranty. This is a complete repair kit including grease, grease swab and metal rivets for a hassle free repair. If the parts ever fail on your or truck or SUV simply contact us for a replacement. Save time and thousands of dollars from the dealer by purchasing this replacement part from AA Ignition.
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- 【Easy to install】: The rubber seal with super strong adhesive backing can be cut as you need. Just clean the surface of the car body to make sure there is no dust and moisture, then press it on the gap to be filled and press it properly to ensure a firm bond.
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- 【Perfect After-Sales】:If there is any quality problem, we are willing to resend a new one for free or return a full refund to you. We produce the best quality available,No-hassle Lifetime with 24-hour response service is friendly offered, If you have any dissatisfaction or needs, please email us, thank you for your support!
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- [Bendable] The total length of the hose brush is 60 ", the diameter of the bristle is 2", and the length of the bristle is 2/5 ". It is very flexible and can be bent, so it is very suitable for cleaning narrow pipes with an angle of less than 90 degrees.
- [Practical Design] The design of this long wire brush is very practical, with a brush on one side and a ring on the other. The design of the bracelet is easy to take out, so you don't have to worry about the pipe cleaning brush falling into the hose and not being pulled out.
- [Function] The hose cleaning brush can be used to clean the narrow pipes that are difficult to reach. It can gently scrub the deposits to avoid damaging the pipes. It is applicable to any surface materials (copper, vinyl, plastic pipe applications) and is easy to clean and reuse.
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- 🚗 Compatible for Ford F-150 2015-2020,F-250/F-350/F-450 2017-2019.
- 🚗 Replace No(OE Number Reference):FL3Z-1651071-A,FL3Z-1651071-B.
- 📦 Package:Left&Right Sunroof Tracks (2 Pack)
- ❗❗ Note:Please check the size carefully before buying.
- 📧18 Months Warranty will be provided with Customers.Please contact with us by Message if you have any problems.
- Superior Sun Protection: Car Sunroof Sun Shade reduces the sun’s heat and the rooftop brightness inside the car. Car sunroof cover blocks foreign objects from entering in and provides 98% UV protection.
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- Sunroof Screen Material: High quality ABS Material 100% safe to kids.The sunroof is good to cover the entire moonroof.
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- If you have any questions, contact with us, we will reply you in 24 hours and offer the solve way for you.
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- 【100% TESTED】Our sunroof repair kit is 100% tested before being shipped. The kit will fit your car precisely, making sure you don't need to worry about any compatibility issues. Make sure to check your car's part number before purchasing
- 【QUALITY CONSTRUCTION】Made from premium materials, this repair kit is designed to last, providing optimal performance for years to come.
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- ⭐⭐⭐Installation video available: Strongly recommend watch installation video before purchase.
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