Reprogramming File Availability for Optimization of Harman Gen 3.1 Audio and Navigation Head Units – 2019 Subaru

NHTSA ID Number: 10164194

Manufacturer Communication Number: 15-236-18R

Summary

The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed above. The procedure will involve either downloading the software update files from Subarunet (or using those sent directly from Nuspire) and transferring them onto a flash drive for head unit installation.

 

8 Affected Products

Vehicles

MAKE MODEL YEAR
SUBARU ASCENT 2019
SUBARU BRZ 2019
SUBARU CROSSTREK 2019
SUBARU FORESTER 2019
SUBARU IMPREZA 2019
SUBARU LEGACY 2019
SUBARU OUTBACK 2019
SUBARU WRX 2019

INTRODUCTION:

The following information addresses reprogramming file availability and a software update installation procedure to provide optimization to the new Harman Gen 3.1 Audio and Navigation head units utilized in the models as listed above.  The procedure will involve either downloading the software update files from Subarunet (or using those sent directly from Nuspire) and transferring them onto a flash drive for head unit installation.  It is VERY IMPORTANT to read and understand this information completely to understand all changes from prior releases before proceeding.

A time line chart along with a complete list of all the conditions addressed by this and previous Harman 3.1 software updates is provided in “Appendix A” located at the end of this bulletin.

 

IMPORTANT NOTES:

  • If a vehicle presents with a current blank or black screen condition, request an exchange unit.
  • Be sure to locate and re-format any existing USB drives used for updating Harman audio units in order to fully clear them before adding these new files to them.
  • On BRZ models, this update applicable to HIGH / Navigation-equipped head units only.

 

PRODUCTION CHANGE INFORMATION:

Model Starting VIN
Legacy TBD
Outback TBD
Impreza 4-Door TBD
Impreza 5-Door TBD
Crosstrek TBD
BRZ* TBD
Forester TBD
Ascent TBD

These updates (August 2019) apply to the models listed above equipped with Harman Gen 3.1 Audio and Navigation head units only.

The latest software version (including all available updates) was incorporated into production per the starting VIN table to the right:

*HIGH / Navigation – equipped head units only

 

PART INFORMATION:

Multimedia System Type Descriptive Features
6.5 Inch Display Audio System (Base) No CD slot / Eject Button
6.5 Inch Display Audio System (Base +) Equipped with CD Player and Eject Button
8.0 Inch Display Audio System (Mid) Phone Button
8.0 Inch Audio / Navigation System (High) Map Button but no Phone Button

Reference photos of each head unit faceplate are supplied below:

 

Materials Required:

An empty, USB 2.0 or 3.0 storage device (flash drive) will be needed to perform the update procedure. The device should be dedicated to storing and transferring these updating files only. It must be a minimum of 16GB or more in size and contain a NTFS file format before downloading the update files onto it.

 

IMPORTANT NOTES:

  • NEVER change the update file names after downloading them.
  • NEVER save any other files on the same flash drive.

There are various types of USB flash drive available from many suppliers.  If the head unit does NOT recognize the USB drive during the reprogramming process, due to Controller IC type of USB drive or Compatibility with the head unit, clear the file and re-format the flash drive for “FAT32” as outlined below in Step 2 instead of “NTFS”.  If a recognition problem persists, use a USB flash drive from another manufacturer.

Recommended Flash Drives:

  • Kingston®: Data Traveler G3, G4, SE9 or the Hyper-X Series
  • SanDisk®: Cruzer Series, Ultra Flair
  • Transcend®: JetFlash 300, 600 or 790
  • Verbatim®: Store ‘n’ Go

 

SERVICE PROCEDURE / INFORMATION:

REMINDER:  Customer satisfaction and retention starts with performing quality repairs.

IMPORTANT INFORMATION:  Review these points carefully BEFORE proceeding.

  • On 2019 Legacy/Outback models equipped with versions 19.01.70 or Rel_UD.19.17.70, the new software update will only correct satellite switch functionality conditions.
  • On any model other than 2019 Legacy/Outback equipped with versions 19.01.70 or Rel_ UD.19.17.70, there will be no improvements if the current software is applied as the software these vehicles have is already equivalent to the latest update.
  • Vehicles equipped with software version 18.38.50, Rel4.18.11.50, Rel_U0.18.30.20, Rel4.18.20.50, or Rel_U1.18.20.60 will receive the listed improvements when installing this latest software update.

 

Step 1–  Software Version Confirmation  From the HOME screen, touch “Settings”.

After starting the engine, from the HOME screen, touch “Settings”.

  • From the Settings screen, scroll down to and then touch “System Information”.
  • The currently installed software version will be displayed. If the Software Version is  18.38.50 (or before) proceed to Step 2.  This version number is the same for all 4 levels of head unit.

VERY IMPORTANT:  If the current version is Rel_UE 19.22.70 or Rel_UE.19.25.70, STOP as the latest version has already been installed and no update is required at this time.

 

STEP 2-  Prepare the USB:

CAUTION:  Do not use any USB flash drive which utilizes file organizing software or an operating system.

VERY IMPORTANT:  Before attempting to download any data files, confirm the PC and flash drive being used is not infected with any virus.  The flash drive MUST be formatted for NTFS .

  • Make sure the USB flash drive contains no other files.
  • Right click on the corresponding “Removable Disk”.
  • Select “Format”.
  • From the File System drop-down menu, select “NTFS
  • Check the “Quick Format” box (if not already done).
  • Click on “Start” to format the USB flash drive.

                                           

STEP 3-  Download the Update Files to the USB:

VERY IMPORTANT:  When updating a “Base +” head unit, the “MID” update files must be used. The files are available for download on Subarunet (see “A” below).

The applicable reprogramming files have also been sent directly to retailers by Nuspire in the same way a Select Monitor Update would be pushed out. (see “B” below).

Follow “A” when using files downloaded from Subarunet.

Follow “B” when using the files sent directly to the SDS notebook from Nuspire.

“A” When using update files downloaded from Subarunet:

Click Here to Access the Downloads for Audio/Navigation Information on Subarunet

IMPORTANT: Files downloaded from Subarunet will be .zip files and must be unzipped before they can be used.   Using the normal audio / navigation system file update download procedure: Go to Subarunet, select Service Operations and Technical>>Forms/Downloads>>Downloads for Audio/ Navi then click on the applicable Hyperlink to download the file(s) to your SDS Notebook or PC:

BASE- 19 Impreza-19 Crosstrek 19 Legacy-Outback HARMAN AUDIO UPDATE- AUGUST 2019

BASE PLUS or MID – 19 Impreza – 19 Crosstrek – 19 Legacy-Outback – 19 Forester – 19 Ascent – 19 WRX HARMAN AUDIO UPDATE – AUGUST 2019

HIGH – 19 Impreza – 19 Crosstrek – 19 Legacy-Outback – 19 BRZ – 19 Forester – 19 Ascent – 19 WRX HARMAN AUDIO UPDATE – AUGUST 2019

  • Go to Downloads.
  • CAUTION: After download is complete, NEVER change the file or folder names.
  • Once the files have been downloaded from Subarunet, click on the Downloads folder and then sort by Date Modified to bring the most recent files to the top of the list.
  • Open / display the contents of File folder, for example ( HIGH – 19 Impreza – 19 Crosstrek – 19 Legacy-Outback – 19 BRZ – 19 Forester – 19 Ascent – 19 WRX HARMAN AUDIO UPDATE – AUGUST 2019).
  • Click on “Extract All Files”.
  • From the dialog box, browse to My Documents then click on “Extract”.
  • Double-click on the required file (for this example, select the file entitled “ HIGH – 19 Impreza – 19 Crosstrek – 19 Legacy-Outback – 19 BRZ – 19 Forester – 19 Ascent – 19 WRX HARMAN AUDIO UPDATE – AUGUST2019”).
  • Copy ONLY the “update” folder then paste (or click / drag) it to the “clean” USB flash drive as listed (Removable Disk) in the directory.
  • To avoid confusion, label the flash drive with the file contents (e.g. BASE 3.1, BASE PLUS or MID 3.1 or HIGH 3.1).
  • Go to Step 4.

 

“B” When using update files sent directly from Nuspire:

  • Go to My Documents on the GUI screen to display the list of available update files shown below.
  • CAUTION: After download is complete, NEVER change the file or folder names.
  • Sort by Date Modified to bring the most recent files to the top of the list. The folder is named: _Harman Audio-Navi Update Files.
  • Double-click on the required file (for this example, select the file entitled “ HIGH – 19 Impreza – 19 Crosstrek – 19 Legacy-Outback – 19 BRZ – 19 Forester – 19 Ascent – 19 WRX HARMAN AUDIO UPDATE – AUGUST 2019”) and the update file will display as shown.
  • Select the update folder and either copy / paste or click / drag it to the USB flash drive.

NOTE:  Do not copy the entire “HIGH-19…” File folder.  Copy ONLY the File folder named “update” to the flash drive

  • Once the folder named “update” is loaded onto the USB flash drive, right click on the drive and select “Eject”.
  • Remove the USB flash drive after the prompt appears that says “Safe to Remove Hardware”.
  • Mark the USB to indicate the head unit it will update (HIGH1 in this example).
  • Repeat the above steps to create the BASE PLUS or MID 3.1 and HIGH 3.1 USB flash drives as needed using a separate USB drive for each update folder.

 

STEP 4- IMPORTANT:  Confirm the update folder on the USB flash drive is for the head unit being reprogrammed ONLY.  NEVER install multiple update folders onto the same flash drive at the same time.

IMPORTANT REMINDER:  When updating a “Base +” head unit, the “BASE PLUS or MID 3.1” update files must be used.

  • After confirmation, move to the car and either start the engine or follow the procedure as outlined in document GR8-1100 on STIS for use of the GR8’s Power Supply Mode.

Copy ONLY the folder named “update” to the USB.

  • Never change the folder name from “update”.
  • Confirm there is only a folder named “update” on the flash drive.

CAUTION:  Confirm one final time the head unit you are about to update matches the update file selected.  Attempting to install the incorrect update file will disable the head unit.

 

STEP 5-  Update Installation:

IMPORTANT INFORMATION:  Review these points carefully BEFORE proceeding.

  • On 2019 Legacy/Outback models equipped with versions 19.01.70 or Rel_UD.19.17.70, the new software update will only correct satellite switch functionality conditions.
  • On any model other than 2019 Legacy/Outback equipped with versions 19.01.70 or Rel_ UD.19.17.70, there will be no improvements if the current software is applied as the software these vehicles have is already equivalent to the latest update.
  • Vehicles equipped with software version 18.38.50, Rel4.18.11.50, Rel_U0.18.30.20, Rel4.18.20.50, or Rel_U1.18.20.60 will receive the listed improvements when installing this latest software update.

IMPORTANT: Always record the customer’s radio station presets and navigation favorites (where applicable) before proceeding further as they will most likely need to be reset once the update and re-boot procedures are completed. In addition, some customizable system settings may need to be reset as they may return to the default setting during the update.

  • With the engine idling (or GR8 connected), plug the flash drive into the USB Port.

                           

IMPORTANT NOTE:  If the head unit does not recognize the USB flash drive during the  reprogramming process, this may be due to an incompatible Controller IC in the USB flash drive or it is otherwise incompatible with the head unit.  If this occurs, delete all files from the flash drive and re-format it to “FAT32”, instead of “NTFS” and reload the appropriate “update” folder to the USB flash drive. If the USB flash drive is still not recognized, please discontinue the use of that drive and instead use a USB flash drive from a different manufacturer.

  • After the unit “authenticates” the USB flash drive, press “Next” and after the second screen is displayed, press “Next” again.

 

NOTE: If an attempt is made to install the wrong “grade” file into the wrong grade head unit (EXAMPLE:  “Base” update file into a “Base Plus or Mid” or “High” head unit), the USB Authentication error screen below will be displayed:

 

  • The current and available software version information will be displayed. The Available Version I.D should be 19.22.70.
  • After confirming the Available Version, press “Install Now” to start the reprogramming process. The screen will go blank (black) for a brief period after installation begins.
  • Each of the updates (Base, Mid and High) should take less than 10 minutes to install.

 

IMPORTANT NOTES:

  • Do not leave the vehicle once the update begins as ignoring pop-up requests may lead to battery discharge.
  • Do not touch any of the buttons on the head unit while the updating process is taking place.
  • If during the updating an error screen is displayed asking “Do you want to Retry”, press “Retry” to restart the update.
  • Once the updating process is complete, the head unit will perform a “soft” reboot.  (NOTE: several “hard” reboots are required to fully install the update. This procedure is covered in Step 6 )
  • CRITICAL STEP: After the reboot process completes, press the HOME  button to  return to the HOME screen.  (NOTE:  If the “install message” is displayed asking if you want to start the update process again, press “Cancel”, press the HOME button again and return to the HOME screen.)

 

STEP 6 – Turn the ignition OFF, open and close the driver’s door then remove the flash drive from the USB port.  If an error screen is displayed asking “Do you want to Retry”, press “Cancel”.

IMPORTANT:  Wait AT LEAST 3 MINUTES before proceeding to Step 7.

STEP 7-  Verify the newly-installed Software Version ID using the following steps:

  • Turn the ignition back ON. Confirm the “SUBARU STARLINK” screen is displayed.  If “SUBARU STARLINK” screen is NOT displayed on the first screen, system did not fully enter “sleep mode” and reboot properly.  Perform Step 6 again and wait AT LEAST 3  MINUTES before proceeding.
  • In some cases, the radio presets may not appear initially.
  • From the HOME screen, touch “Settings”.
  • From the Settings > General screen, scroll down to and then touch “System Information”.
  • Confirm Software Version is now “19.22.70”.
  • Press (Home) to return to the Home screen and shut the engine OFF.  Open and close the driver’s door.

 

STEP 8-  CRITICAL: Operation Check and Full Re-Boot Procedure:

  • Turn the ignition back ON (ACC) and confirm normal system operation.
  • Confirm the Home screen is displayed.
  • Turn the ignition OFF, open and close the driver’s door then WAIT AT LEAST 3 MINUTES to confirm the unit “times out” or “goes to sleep”.
  • Perform 1), 2) and 3) above again If normal operation is confirmed, press  to return to the Home screen and shut the ignition OFF to complete the procedure.

IMPORTANT:  If during this procedure, the screen goes blank (black) and the STARLINK screen does not appear, the head unit must be replaced. THIS SHOULD BE A VERY RARE OCCURRENCE.  Contact SOA Techline should this condition occur.

 

STEP 9-  If lost during the update process, reset the customer’s radio station presets, navigation favorites (where applicable) and if necessary, reset the clock to complete the procedure.



NUMBER: 15-236-18R
DATE: 12/04/18
REVISED: 08/21/19

https://www.nhtsa.gov/recalls?nhtsaId=10164194

https://static.nhtsa.gov/odi/tsbs/2019/MC-10164194-0001.pdf

Download (PDF, 1.89MB)


NUMBER: 15-236-18R
DATE: 12/04/18
REVISED: 01/07/19

https://www.nhtsa.gov/recalls?nhtsaId=10160501

https://static.nhtsa.gov/odi/tsbs/2019/MC-10160501-9999.pdf

Download (PDF, 1.48MB)


NHTSA ID Number: 10160507

Manufacturer Communication Number: GEN 3-1

Summary

Immediately discontinue the use of latest 2019 MY Gen 3.1 Harman Software update.



SUBJECT: Immediately Discontinue use of latest 2019 MY Gen 3.1 Harman Software Update

DATE: March 25, 2019

https://www.nhtsa.gov/recalls?nhtsaId=10160507

https://static.nhtsa.gov/odi/tsbs/2019/MC-10160507-9999.pdf

Download (PDF, 140KB)


 


 

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Last update on 2019-11-12 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-11-12 / Affiliate links / Images from Amazon Product Advertising API

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