Electric Parking Brake Assembly Warranty Extension – 2010-2014 Subaru Legacy & Outback

NHTSA ID Number: 10165515

Manufacturer Communication Number: Warranty Extensi

Summary

Subaru owner letter. As part of Subaru of America’s dedication to customer satisfaction, this letter is to inform you of an extension to the Basic New Car Limited Warranty for your vehicle’s Electric Parking Brake Assembly (EPB). As the warrantor of Subaru vehicles in the United States, Subaru of America is implementing an EPB Warranty Extension program which extends warranty coverage for the EPB on the models listed above that were sold or leased in the United States.

 

10 Affected Products

Vehicles

MAKE MODEL YEAR
SUBARU LEGACY 2010-2014
SUBARU OUTBACK 2010-2014

September 2019

Important Notice:

Warranty Extension for Electric Parking Brake Assembly (EPB) 2010-2014 Legacy/Outback with CVT or 5AT Transmission

             

Dear Subaru Owner:

As part of Subaru of America’s dedication to customer satisfaction, this letter is to inform you of an extension to the Basic New Car Limited Warranty for your vehicle’s Electric Parking Brake Assembly (EPB). As the warrantor of Subaru vehicles in the United States, Subaru of America is implementing an EPB Warranty Extension program which extends warranty coverage for the EPB on the models listed above that were sold or leased in the United States.

Please note that this is not a recall, and it does not impact the safety of your vehicle. If your vehicle is operating as expected, you do not need to take your vehicle to a Subaru retailer for repairs.

NOTE: No action is required by you to receive the benefit of this warranty extension. The extension has been automatically applied to your vehicle.

 

Electric Parking Brake Assembly Warranty Extension

The Electric Parking Brake Assembly Warranty Extension extends the vehicle’s original New Car Basic Limited Warranty as it applies to the Electric Parking Brake Assembly.

For all vehicles listed above: 

  • The coverage period extends the vehicle’s New Car Basic Limited Warranty as it applies to the Electric Parking Brake Assembly from the original three (3) years or thirty-six thousand (36,000) miles (whichever comes first) to fifteen (15) years and unlimited miles.
  • Repairs under this coverage period must be completed prior to the expiration of that 15-year period.

If you are not experiencing any concerns with your Electric Parking Brake Assembly, you do not need to schedule an appointment with an authorized Subaru retailer.

 

Reimbursement Eligibility 

  • You may be eligible for reimbursement if you paid to have your vehicle’s EPB repaired or replaced following the expiration of the original New Car Basic Limited Warranty period of three (3) years or thirty-six thousand (36,000) miles, but before the newly extended warranty period of fifteen (15) years, unlimited miles.
  • You must have paid an out-of-pocket expense for a repair or replacement of the EPB that would have been covered had it occurred during the warranty coverage period. This includes any deductible expense or partial reimbursement for repairs.
  • If you have been previously reimbursed by SOA or one of its retailers for partial coverage of this repair, only the portion that has not been reimbursed is eligible for reimbursement.
  • You are not eligible to recover any repair costs previously reimbursed or paid for by any third- party including Subaru Added Security, other extended warranty providers, or an authorized Subaru retailer.

 

To Apply for Reimbursement

Please apply for reimbursement online at http://soaclaimform.custhelp.com/app/EPBForm. Complete the online claim form and attach the required documentation listed below:

  • Attach a copy of the receipt or invoice for the repair. A copy of the repair invoice or work order showing EPB repair and/or replacement will meet this requirement.  The invoice mustshow your vehicle model, vehicle identification number (VIN), the name and address of the facility that completed the repair, the cost of the repair (parts and labor), and the date the work was completed.
  • Attach proof of payment, such as a copy of the canceled check, bank statement, cash receipt, or credit card receipt showing that you paid for the repair.  

If you prefer to apply for reimbursement by mail, please send a completed Claim Reimbursement Form and copies of the required documentation listed above to:

 

Subaru of America Inc.
EPB Warranty Extension
Customer Retailer Services
P.O. Box 9800
Camden, NJ 08103-9800 

 

Your request for reimbursement must be postmarked no later than December 31, 2019.

Please allow 6-8 weeks for the reimbursement to be processed. Failure to include proper documentation may delay your reimbursement.

If you have questions about this notice or need help contacting an authorized Subaru retailer, please contact the EPB Extension Hotline at 844-373-6614.   Additional information can be found online at http://soaclaimform.custhelp.com/app/EPBForm

 

Sincerely,

Subaru of America, Inc.


Warranty Extension for Electric Parking Brake Assembly (EPB) 2010-2014 Legacy/Outback with CVT or 5AT Transmission

September 2019

https://www.nhtsa.gov/recalls?nhtsaId=10165515

https://static.nhtsa.gov/odi/tsbs/2019/MC-10165515-0001.pdf

Download (PDF, 246KB)


NHTSA ID Number: 10165517

Manufacturer Communication Number: Retailer Announc

Summary

As part of Subarus dedication to customer satisfaction, SOA is announcing an Electric Parking Brake (EPB) Warranty Extension program, which extends the New Car Basic Limited Warranty coverage of the EPB actuator assembly for 2010-2014 Legacy/Outback vehicles with CVT or 5AT Transmission that were sold or leased in the United States.

 

10 Affected Products

Vehicles

MAKE MODEL YEAR
SUBARU LEGACY 2010-2014
SUBARU OUTBACK 2010-2014

 


Subarunet Announcement

 

To:  All Subaru Retailers
From: Subaru of America, Inc.
Date:  September 16, 2019

 

As part of Subaru’s dedication to customer satisfaction, SOA is announcing an Electric Parking Brake (EPB) Warranty Extension program, which extends the New Car Basic Limited Warranty coverage of the EPB actuator assembly for 2010-2014 Legacy/Outback vehicles with CVT or 5AT Transmission that were sold or leased in the United States.

Please note the following important details regarding this program, and review them with all appropriate personnel:

 

EPB Warranty Extension

The EPB Warranty Extension extends the affected vehicle’s’ original “New Car Basic Limited

Warranty” against defects that apply to the EPB Actuator Assembly.  If a defect is verified, the EPB assembly should be replaced following the procedures outlined in Technical Service Bulletin 06-71-19R.

A warranty extension for the EPB assembly of twelve (12) years, unlimited mileage will be added to these vehicles’ original three (3) year, 36,000-mile New Car Basic Limited Warranty. The total coverage period for the EPB Warranty Extension is fifteen (15) years from the warranty start date (regardless of mileage).   Repairs under this coverage period must be completed prior to the expiration of that fifteen-year period.

For vehicles within the coverage guidelines listed in the bulletin, customers can schedule an appointment with an authorized Subaru retailer should they be experiencing any concerns with their EPB actuator assembly. There is no mandatory inspection required for this warranty extension.  Only those vehicles where the customer is currently experiencing a concern with the EPB should be repaired.

Under normal operating conditions, the brake system warning light illuminates with the parking brake applied while the ignition switch is in the “ON” position. The light turns off when the EPB is released.

The brake system warning light flashes when the EPB system is malfunctioning.  If the brake system warning light flashes, the driver should park the vehicle in a safe location as soon as possible, following the precautions listed below, and contact a Subaru retailer.

 

Should a customer report a concern with the EPB, please advise them of the information and parking tips listed below, which are also described in the Owner’s Manual. Until an inspection and/or repair can be performed, the driver should always do the following when parking the vehicle:

  • Whenever possible, park the vehicle in a flat location.
  • When parking uphill, the front wheels should be turned away from the curb as shown. Also, be sure to shift the CVT or 5AT selector into Park. • When parking downhill, the front wheels should be turned into the curb as shown. Also, be sure to shift the CVT or 5AT selector into Park.
  • Apply the EPB by depressing the brake pedal and pressing the EPB switch firmly.

Please note: The EPB actuator assembly is subject to the same terms and conditions set forth in the New Car Basic Limited Warranty unless expressly modified by terms outlined in the Customer Notification Letter.

 

Owner Notification

Subaru is sending a letter to all owners of affected vehicles.  A copy of the Customer

Notification Letter is linked here for reference. Customer letters will begin mailing on September 21, 2019.

 

Technical Instructions / Claim Procedures

Detailed instructions regarding the repair or replacement and warranty claim procedures will be provided in Technical Service Bulletin 06-71-19R.

 

Pre-owned Vehicles in Retailer Inventory:

Subaru requests for all pre-owned vehicles covered by this program, Retailers inform customers at the time of sale that the vehicle is covered by a warranty extension program.  Sharing a copy of the Customer Notification Letter (as linked previously in this announcement) is strongly recommended to ensure this information is fully communicated.

             

Customer Reimbursement

Subaru is reimbursing customers who previously paid for a replacement related to an EPB failure. If a customer has paid to have a replacement performed sometime in the past, they may be eligible for reimbursement.

Customers can apply for reimbursement online by going to: http://soaclaimform.custhelp.com/app/EPBForm.

If they did not receive the letter, they may contact the Subaru EPB Hotline at 1-844-373-6614 for specific information.

 

Coverage Questions

Should you have questions regarding warranty coverage, contact Subaru Claims Helpline at  1-866-SUBARU2 (1-866-782-2782).


Subarunet Announcement

September 16, 2019

https://www.nhtsa.gov/recalls?nhtsaId=10165517

https://static.nhtsa.gov/odi/tsbs/2019/MC-10165517-0001.pdf

Download (PDF, 176KB)


 

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Last update on 2019-10-11 / Affiliate links / Images from Amazon Product Advertising API

Last update on 2019-10-11 / Affiliate links / Images from Amazon Product Advertising API

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