TIPS0919-SE - 2020MY Legacy/Outback QMT Special Edition TechTIPS

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NHTSA ID Number: 10165498

Manufacturer Communication Number: Subaru Tech Tips

Summary

Subaru service and technical support line news letter.

2 Affected Products

Vehicles

SPECIAL EDITION

A Special SBR Quality Monitoring Team is currently in the USA monitoring the launch of these muchanticipated new models. The Team is very interested in EVERYTHING related to these new vehicles. They are looking for specific and detailed information on EVERY condition identified. Naturally, this includes any repairs performed. It also includes cases when a customer comments on a function or condition considered to be a normal operational characteristic. This includes any improvement opportunities where some feature or function could be made even better. We are asking you to be our eyes and ears with these new models.

For high priority, unusual, or serious concerns, we ask that you call SOA’s Techline and open a new case. When calling be sure to have Freeze Frame Data (electronically, not a printout) or SSM data streams where applicable. It is crucial to also include troubleshooting tree results from the Service Manual found during diagnosis.

QMRs are the best and preferred reporting method for communicating any new model feedback. When submitting a QMR, please remember to include any Freeze Frame Data (electronically, not a printout) or SSM data streams where applicable. It is crucial to also include troubleshooting tree results from the Service Manual found during diagnosis. Including photos and videos, where practical, of the condition prior to repair are also extremely helpful for the team to fully understanding the condition. Provide as much detail as possible on the customer complaint, the actual condition found, and all findings. Your detailed feedback is strongly requested and greatly appreciated. These items are crucial so the team can accurately understand the condition and how to address it.

While there is no guarantee a change will occur based upon any individual report, we can guarantee nothing will happen if we don’t know about it. Our request is to report EVERYTHING, even if it seems to be just a small or straightforward repair.

QMRs, Techline Cases, CRS Cases and Warranty Claims are being reviewed daily. Team Members may contact Retailer personnel for additional details, photos, videos, part collections, or to arrange an on-site inspection. We ask for your cooperation in quickly responding to these requests for additional information. Please save all removed parts no matter how small, including gaskets, clips, fasteners, any filtered sediments, or other small bits and pieces. The rule of thumb is if you report it or claim it, save it (including any drained fluids).

Please note, questions may come to you regardless if an QMR is submitted or not so, please keep detailed notes on all repairs.

As a reminder, QMRs must never be used to request escalation of a repair, request information, or for any other purpose than to notify SOA of a new or trending condition. Authorization or Repair Escalation Requests must always go through normal channels for the fastest, most efficient handling. Paint or Glass Authorization requests must go through the Techline Authorization System on Subarunet. All other authorizations must be reviewed in advance with your DPSM.

We THANK YOU all in advance for your great support and assistance in making this launch successful.

TIPS0919-SE

https://www.nhtsa.gov/recalls?nhtsaId=10165498

https://static.nhtsa.gov/odi/tsbs/2019/MC-10165498-0001.pdf

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BlueDriver Bluetooth Pro OBDII Scan Tool for iPhone & Android - No Subscription Fee - OBD2 Car Scanner and Code Reader - Diagnose Check Engine, ABS, SRS, Airbag & 7000+ Issues on Vehicles 1996+

[Pro OBD2 Scanner] - BlueDriver is the easiest way to scan and understand your vehicle like a professional mechanic. Read and clear your car’s trouble codes and check engine light.
[Read & Clear All The Codes] - BlueDriver's enhanced vehicle diagnostics gives you access to information normally available only to mechanics on their OBD2 scan tools. Now you can read and clear ABS, Airbag, SRS, TPMS codes, and many more.
[Get The Right Fix & View Live Data] - Much more than a car code reader, BlueDriver is a diagnostic tool. You’ll get unlimited repair reports with possible causes and fixes, plus real-time health monitoring while you drive with the live data feature.
[Wireless & Bluetooth Enabled] - Say goodbye to wires. BlueDriver connects with Bluetooth via your phone/tablet to a sensor that plugs into your car's OBDII port. Get all of the capabilities of an expensive code reader & scan tool without any annoying wires.
[User-Friendly App and Repair Videos] - BlueDriver gives you more ways to scan and fix your vehicle. Our iOS & Android app connects you to a large database of repair videos with step-by-step directions of repairs.

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OE-Level diagnostics on your smart device
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FCA Autoauth : This diagnostic tool supports Autoauth for FCA SGW, Chrysler, Jeep, Dodge, Fiat etc. 2017 and later. NOTE: Due to Product Upgrade, there is no Chrysler 12+8 adapter, the BMW-20 Adapter in the package any more. We are sincerely sorry for the inconvenience. NOTE: Please confirm compatibility before purchase.(Topdon Website>Support>Vehicle Coverage)
Professional Customer Support: At TOPDON, your satisfaction is our unwavering commitment. Experience hassle-free support and a lifetime of expert assistance. Should you encounter any challenges, reach out to us at 833-629-4832. For returns, please damage the packaging to prevent Amazon from reselling it. Please be advised that after two years, a fee of 249 Bucks will apply for software updates.

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[Comprehensive Full Systems Diagnostic] - This obd2 scanner diagnostic tool provides wireless all system diagnostics, making it an indispensable automotive tools. It supports OBDII/EOBD protocols, enabling thorough diagnostics across all major vehicle systems, including the engine, ABS, SRS, transmission, and more.
[Bi-directional Control] - Transform your driving experience with our advanced bidirectional scan tool. Designed for convenience and enhanced functionality, this system allows you to effortlessly manage your vehicle's features from both inside and outside.
[FCA Gateway Access & Flexible Subscription Plans] - The TOPDON TopScan offers enhanced support with FCA Gateway Access, allowing you to perform protected functions on FCA vehicles, including Chrysler, Dodge, Jeep, Fiat, and more. Enjoy no subscription fees for the first year with the TopScan, giving you access to advanced features at no additional cost. After the first year, choose the subscription plan that best suits your needs with monthly, quarterly, and yearly options available for maximum flexibility.
[Live Data Functionality] - Unlock real-time insights into your vehicle's performance with our escaner automotriz's Live Data function. This advanced feature allows you to monitor engine parameters and system performance on the go, providing valuable information for troubleshooting and maintenance.

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Autel Scanner MaxiCOM MK808S: 2025 Bidirectional Tool as MK808BT Pro MX808S M808Z, Function as MaxiCheck MX900, 28+ Service, Active Test, All System Diagnose, Injector Coding, FCA Autoauth Android 11

🔥🔥🔥【2025 NEWLY RELEASED BI-DIRECTIONAL CONTROL】As the 2025 upgraded version of MaxiChek MX808, our Newest MK808S auto diagnostic scanner for all cars inherits the powerful Bi-directional Control which makes it the most cost-effective Autel scanner (without breaking the bank, same as MP900BT and MS906 PRO). Active test is widely used on car subsystems to help you check if the car actuators are all in good condition. Such as windows, rear mirrors, sunroof, wipers...
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【ALL SYSTEM DIAGNOSTICS, FACTORY-LEVEL SCANNER】The MK808S dealer-level scanner, like Snap-on tools, effectively works all cars for all system diagnostics. It reads/clears codes, provides ECU info, displays 5-in-1 Live Data, performs active tests, and special functions for all available modules. With a few clicks, you can easily understand the vehicle's condition. The convenient Wi-Fi printing feature allows you to generate a detailed report, highlighting the exact nature of the problem.
【AUTO SCAN & AUTOVIN, 5X FASTER】How much have you spent on car maintenance? Even a minor issue can take up a significant amount of time. The MK808S is designed to improve your work efficiency. With its AutoVIN technology, you can identify your vehicle's make, model, and year information with just one click. The convenient AutoScan feature automatically scans all of the vehicle's ECUs and detects any fault codes. Check AutoVIN compatibility, please contact us at 📞 MotorzoneUS @ outlook . com 📞
【WHY MK808S STANDS OUT】✅Autel's escaner automotriz professional, MK808S, provides the same funcntions as the MK808BT PRO at a lower cost. MK808S not only helps you save on subscription expenses (124.5 USD vs. 150 USD) but also ensures flawless utilization of all functions even without updates. ✅As Autel's flagship model, MK808S is the upgraded version of the old MX808 MK808BT. It covers global coverage for 150 car brands, making it a versatile and cost-effective choice.

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💪【 Hot Service Functions for Limited Vehicles】Service & Special functions such as ABS Automated Bleed, Oil Reset, ABS, SRS, EPB, SAS, BMS, Airbag are limit. Please contact us via 📩Autelchoice @ outlook . com📩 to check the compatibility before ordering by offering your detail Car Model, Year, VIN# (IMPORTANT), and the functions you need, you will get the available solution in 12 hours.
💪【ABS, SRS Diagnosis & OBD2 Function cover 10 Modes】 MaxiCheck Pro auto bleed scanner performs ABS, SRS Scan to read and clear ABS, SRS, OBDII fault codes, covers all 10 modes of OBD2 tests including read & clear codes, view freeze frame data, I/M Readiness Status(Smog Check), Component Test, O2 Monitor Test, On-Board Monitor Test, Live Data, DTC Lookup, Vehicle Info, Module Present on ALL OBD2 compliant vehicles.
💪【Lifetime Free Updates, 1-Year Warranty, 24/7 Tech Support】Customer service team is available for 24 hours and we will offer solutions or a full refund, if you need any Tech Support or After Service. NOTE: Japanese vehicles like Toyota/Honda, please check with a dealership whether your car comes with the Auto Bleeding before purchase.

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Autel MaxiCheck PRO AutoBleed Scan Tool, ABS Brake Bleed with with ABS SRS Diagnostics, Full OBDII, BMS EPB SRS SAS Oil Reset Services for Specific Vehicles, Free Update, Functions Not for All Cars

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👍【Make Sure Your Asian Japanese Vehicles Have AutoBleed Function】Most of the vehicles in the market has autobleed function, however, for many Asian Japanese cars, for example, toyota cars, it's uncertain. Workshops/ DIYers need to confirm with dealers if a car itself has autobleed ability before order an autobleed tool. PS: To perform brake bleeding function, NOT ONLY need a tool that can do autobleed, BUT ALSO need the car ECU itself to be programmed with the ability for autobleed.
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XTOOL AD20 Pro OBD2 Scanner for iPhone & Android: 2025 Enhanced Check Engine Fault Car Code Reader, Universal Car Diagnostic Tool with All System Scan, Oil Reset, Battery Test, Performance Test

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All-System Diagnostic Scanner: The AD20 Pro diagnostic scan tool offers comprehensive in-depth checks across all vehicle systems. It goes beyond basic engine fault detection to access and clear manufacturer-specific DTC codes that cheaper OBD scanners miss. With capabilities to scan Engine, Steering & Brake, Airbag, ABS, etc, the AD20 Pro ensures the accurate diagnostics. * Please note: Only reads and clears codes, and does not support system resets. Some DTCs required the repairs before clearing codes.
Check Engine Light & Oil Reset: Easily find out why the check engine light is on by yourself, quickly read and clear the diagnostic trouble code, view freeze frame, I/M monitor readiness, check if your car is ready for inspection. Also features with oil reset special function, you can effortlessly maintain the oil light at home instead of taking car to mechanic shop. Save your time and money.
User Friendly Exclusive App: Exclusive app available for free download on iPhone, iPad, and Android devices. With no subscription fees and lifetime free access, you won’t need to rely on multiple third-party apps that vary in quality. The user-friendly interface offers complete features and a customizable dashboard, allowing you to intuitively display the most important data. Please note that this device is not compatible with any third-party software, ensuring an optimized experience with our dedicated app.
Full OBD Test & DTC Lookup: The AD20 Pro OBD2 scanner makes car diagnostics simple, even for beginners. With its DTC Lookup feature, you can quickly identify potential issues with your vehicle. It performs a full range of OBDII tests, including reading/clearing codes, live data streaming, freeze frame, ECU information, component testing, on-board monitor test (mode $06), O2 sensor test, I/M readiness status, and more. Access critical data such as engine load, RPM, fuel trims, MAF, O2 sensor readings, mis~fire counters/voltage, etc.