Map Data Update Procedure for Harman Gen 3.0 Navigation Equipped Head Units (H/U) – 2017-2018 Subaru

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NHTSA ID Number: 10198743

Manufacturer Communication Number: 15-254-19R

Summary

Map Data Update Procedure for Harman Gen 3.0 Navigation Equipped Head Units (H/U)

 


Subaru Logo
Subaru

 


NUMBER: 15-254-19R
DATE: 11/08/19
REVISED: 06/03/21

INTRODUCTION:

On August 23rd, 2018, the first TomTom map update for Gen 3.0 Harman navigation equipped vehicles was made available.  While the map update process is user-friendly, we ask that retailers assist customers with the map update procedure when requested as a courtesy, an opportunity to build retailer loyalty, enhance customer satisfaction and in keeping with the Love Promise.  Retailers may also want to install this map update on any certified pre-owned or pre-owned vehicles in their inventory on their own.  The site (dealer.subaru-maps.com) which is unique for retailers, is not the same as what customers will be accessing at home.  If Service, Sales, and/or Parts Managers do not have a login, create an account from this page. There may be a short delay while retailer approval is pending. Please note there will be paid subscription Map update starting August 24th, 2021. The change will affect both Map portal and Head Unit dialogue during Map update via USB.

 

Materials Required:

1. A PC or MAC computer / laptop

2. A valid e-mail address

3. USB 2.0 or 3.0 drive, at least 16GB in size (recommended device brands: SanDisk®, Kingston®, Transcend® or Verbatim®)

4. TSB 15-211-17R for reference.

5. Request Code from the Head Unit

 

SERVICE PROCEDURE / INFORMATION:

CAUTION:  NEVER attempt to install this software update on any 2019 or 2020 MY vehicles as they are equipped with Gen 3.1 Navigation systems. This update is ONLY for models equipped with Gen 3.0 Navigation systems. Should an attempt be made to install any of these files into a Gen 3.1 H/U, the USB Authentication error screen below will be displayed.

USB Authentication

  • The USB Authentication error screen will also be displayed when attempting to install the map data bundled with a software version older than the version already installed in the H/U.
  • Move the vehicle to an outside location where the engine can be safely started and kept idling during the update process.
  • Never idle the vehicle in a closed space such as a garage, even if the garage door is open.
  • Once the vehicle is in a safe location, be sure the vehicle is in Park if CVT or Neutral if MT and the parking brake is fully engaged.
  • Unplug any cables or devices from the USB ports.

 

NOTE:  The update process involves downloading and installing the software update so, time duration will depend on communication and available data transfer rate.  During the update installation, H/U functionality will be restricted.

 

These updates are applicable to the following vehicles and Navigation equipped H/U part numbers:

  • BRZ: 86271CA670

 

NOTE: The Request Code can be generated from the Head Unit of the vehicle under “Settings” for “Navigation” and taping on the “Map Update Information”. You need to take a note of the request code which will be used for purchasing a subscription and Activation Code generation for this vehicle.

 

Additional Items:

A. How to check Request Code from the vehicle Head Unit

 

B. Troubleshooting related to this change

 

No Error Message When Cause & Fix
1 Vehicle registration process A valid Request code is not associated to the VIN. A retailer /dealer have to re-associate VIN & re-quest code followed by the below procedure “C”.
2 Activation code publication (when Inputting the Request Code.) 1. Miss-inputting of the request code.

2. A valid Request code is not associated to the VIN. A retailer /dealer have to re-associate VIN & re-quest code followed by the below procedure “C”

3 .Activation code publication (when Inputting the Request Code.) A valid Request code is not associated to the VIN. A retailer /dealer have to re-associate VIN & re-quest code followed by the below procedure “C”.
4 Activation code publication (when Inputting the Request Code.) A valid Request code is not associated to the VIN. A retailer /dealer have to re-associate VIN & re-quest code followed by the below procedure “C”.

 

C. How to associate the H/U request code and the VIN (Dealer operation)

Please input VIN and Head Unit Request Code on “10.Head Unit Replacement” in the URL below, referring to “User Manual”.

After LogIn » Head Unit Management » Head Unit Replacement » input VIN & Request Code.

Harman map update portal site for Dealer: https://dealer.subaru-maps.com

 

Step 1: Prepare the USB with the Map Data:

a) Go to dealer.subaru-maps.com

b) Create an account. A valid email address is required to complete this process.

c) Download and install the Map Downloader application for Mac or PC using the link provided on subaru-maps.com.

d) Open the app and login with the newly-created account information.

e) Press the “+” button on the bottom right to add a vehicle using the customer’s VIN.

f) Click the UPDATES tab to check for any available updates. If an update is available, click START to begin the download.  NOTE: These updates might take some time to complete as the map files are large and data transfer rates vary.

g) When the download is complete, plug the USB drive into the PC. Click “START INSTALLATION”.  NOTE: All existing data on the USB will be deleted.

h) Once complete, properly EJECT / REMOVE the USB device from the PC and proceed to the vehicle.

 

Step 2. H/U Map Update:

a) Follow the Service Procedure provided in TSB 15-211-17R: Step 1 and Steps 5-9 as applicable to update the H/U.

 


6 Affected Products

Vehicles

MAKE MODEL YEAR
SUBARU BRZ 2018
SUBARU CROSSTREK 2018
SUBARU IMPREZA 2017-2018
SUBARU LEGACY 2018
SUBARU OUTBACK 2018

 


1 Associated Document

Manufacturer Communications

NUMBER: 15-254-19R
DATE: 11/08/19
REVISED: 06/03/21

https://www.nhtsa.gov/recalls?nhtsaId=10198743

MC-10198743-0001.pdf 1599.816KB

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NHTSA ID Number: 10183707

Manufacturer Communication Number: 15-254-19R

Summary

Map update for Harman Gen 3.0 Navigation Equipped Head Units.

 

1 Associated Document

Manufacturer Communications

NUMBER: 15-254-19R
DATE: 11/08/19
REVISED: 11/23/20

https://www.nhtsa.gov/recalls?nhtsaId=10183707

MC-10183707-0001.pdf 1050.762KB

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NHTSA ID Number: 10179428

Manufacturer Communication Number: 15-254-19R

Summary

Map Data Update Procedure for Harman Gen 3.0 Navigation Equipped Head Unts (H/U).

 

1 Associated Document

Manufacturer Communications

NUMBER: 15-254-19R
DATE: 11/08/19
REVISED: 08-31-20

https://www.nhtsa.gov/recalls?nhtsaId=10179428

MC-10179428-0001.pdf 1051.505KB

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NHTSA ID Number: 10171094

Manufacturer Communication Number: 15-254-19R

Summary

The first TomTom map update for Gen 3.0 Harman navigation equipped vehicles was made available.

 

1 Associated Document

Manufacturer Communications

NUMBER: 15-254-19R
DATE: 11/08/19
REVISED: 01-28-20

https://www.nhtsa.gov/recalls?nhtsaId=10171094

MC-10171094-0001.pdf 852.426KB

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NHTSA ID Number: 10168606

Manufacturer Communication Number: 15-254-19

Summary

On August 23rd, 2018, the first TomTom map update for Gen 3.0 Harman navigation equipped vehicles was made available. While the map update process is user-friendly, we ask that retailers assist customers with the map update procedure when requested as a courtesy, an opportunity to build retailer loyalty, enhance customer satisfaction and in keeping with the Love Promise. Retailers may also want to install this map update on any certified pre-owned or pre-owned vehicles in their inventory on their own. The site (dealer.subaru-maps.com) which is unique for retailers, is not the same as what customers will be accessing at home. If Service, Sales, and/or Parts Managers do not have a login, create an account from this page. There may be a short delay while retailer approval is pending.

 

1 Associated Document

Manufacturer Communications

NUMBER: 15-254-19
DATE: 11/08/19

https://www.nhtsa.gov/recalls?nhtsaId=10168606

MC-10168606-0001.pdf 1045.572KB

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