“Popping Sound” Heard From Speakers – 2015 Subaru

NUMBER: 15-181-15R
DATE: 04/09/15
REVISED: 07/09/15

 APPLICABILITY: 2015MY Legacy and Outback
2015MY Impreza and XV Crosstrek
Models with Fujitsu Ten (F10) Navigation or Display Radio Audio Units
SUBJECT: “Popping Sound” Heard From Speakers

 

 

INTRODUCTION

This bulletin provides a procedure to follow when addressing customer concerns of a “popping” type sound heard through the audio unit speakers.  This condition occurs when listening to “cached radio”.  The cached radio feature allows you to hear the radio broadcast which otherwise would have been missed while taking a phone call using the Bluetooth hands-free feature.  While on the phone call, the radio broadcast is being stored (recorded) in the unit’s cache memory.  This cache memory can store up to about 20 minutes of digital broadcast audio.  Once the call terminates, the stored radio broadcast is played back automatically.  It is during this playback the “popping” sound may be heard.

 

PRODUCTION CHANGE INFORMATION:

Enhancements to the affected units were incorporated into production per the chart below:

UNIT TYPE PART NUMBER FACE PLATE ID

NUMBER

STARTING VIN / MODEL DATE
OUTBACK LEGACY
Navigation 86271AL64A FB644US F*267812 F*037512 12/1/2014
86271AL66A FB664US F*270317 F*038457 12/5/2014
7″ Display Audio 86201AL64A FB644UM F*270313 F*038451 12/5/2014
86201AL66A FB664UM F*267801 F*037488 12/1/2014
IMPREZA XV CROSSTREK
Navigation 86271FJ630 FM634US F*010654 F*244109 2/1/2015
7″ Display Audio 86271FJ660 FM664UM

 

 

SERVICE PROCEDURE / INFORMATION

Determine the part number of the unit you are working with by matching it to the Face Plate ID Number on the chart above.  Order the applicable exchange unit using the procedure outlined in TSB 15-172-14R.

Face Plate ID Number Location

 

IMPORTANT REMINDERS:

  • Verify the customer’s concern / condition BEFORE contacting F10 to arrange for shipment of an exchange unit. Refer to the Subaru Policies and Procedures manual, Section 8.4.9 for exchange unit instructions and related information.
  • Always record the customer’s radio station presets (and navigation favorites) before removing the unit to be exchanged.
  • Follow the service procedure in the applicable Service Manual for R&R of the audio unit.
  • All defective units MUST be returned to F10 in the supplied packaging within 30 days.
  • Take proper precautions to protect all the dash trim surfaces from damage during the repair.
  • Verify the customer’s concern has been addressed with the exchange unit.
  • Reset the radio station presets (and navigation favorites) before releasing the vehicle.

 

WARRANTY / CLAIM INFORMATION

For vehicles within the Basic New Car Limited Warranty period or with an active Added Security Classic or Gold Service Agreement, this repair may be claimed using the following information:

LABOR DESCRIPTION LABOR
OPERATION #
FAIL
CODE
LABOR
TIME
AUDIO OR NAVI UNIT REPLACEMENT FOR POPPING SOUND A031-153 ZPY-43 (Display Radio) 0.4
ZOS-43 (Navigation)

 

NOTE:  Claim submission procedures require entry of the Exchange Unit Serial Number.

REMINDER:  SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.

Always refer to STIS for the latest service information before performing any repairs.

 

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