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NHTSA ID Number: 10169882
Manufacturer Communication Number: 12-277-19
Summary
This bulletin describes a design change made to the exterior “A” pillar cover. The change involves use of materials in critical areas having added rigidity along with an extra strengthening rib. These changes will prevent the upper corner portion from being deformed should the leading edge of the front door contact it during opening and closing.
2 Affected Products
Vehicle
SUBARU | CROSSTREK | 2018-2019 |
NUMBER: 12-277-19
DATE: 12/13/19
| APPLICABILITY: | 2018-19MY Crosstrek |
| SUBJECT: | A-Pillar Trim Cover- Design Change |
INTRODUCTION:
This bulletin describes a design change made to the exterior “A” pillar cover. The change involves use of materials in critical areas having added rigidity along with an extra strengthening rib. These changes will prevent the upper corner portion from being deformed should the leading edge of the front door contact it during opening and closing. The affected area and example photos of what the damaged component may look like are shown below.
PRODUCTION CHANGE INFORMATION:
The new A-Pillar covers were incorporated into production starting with VIN KH387837.
PART INFORMATION:
NOTE: When replacing these covers, they BOTH should be replaced as a set (LH and RH). New retaining clips are included with the replacement covers.
| Description | Part Number |
| COVER ASSY-A PILLAR RH | 65250FL002 |
| COVER ASSY-A PILLAR LH | 65250FL012 |
REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being repaired.
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
The service procedures for replacing the A-Pillar trim covers remain unchanged. Always refer to the applicable Service Manual and review the full requirements of the repair being performed. The Service Manual procedures contain information critical to performing an effective repair the first time and every time. This includes but is not limited to: important SAFETY precautions, proper inspection criteria, necessary special tools, required processes and related one-time-use parts needed for a complete and lasting repair.
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period, this repair may be submitted using the following claim information:
| Labor Description | Labor Operation # | Labor Time | Fail Code |
| ONE Exterior Lower A-Pillar Cover R&R | A916-851 | 0.2 | XMT-53 |
| BOTH Exterior Lower A-Pillar Covers R&R | A916-854 | 0.3 |
IMPORTANT REMINDERS:
- SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
- Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
- Always refer to STIS for the latest service information before performing any repairs.
NUMBER: 12-277-19
DATE: 12/13/19
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