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NHTSA ID Number: 10171866
Manufacturer Communication Number: Subaru Tech Tips
Subaru Service and Technical Support Line Newsletter. Special edition, QMR winner of the month.
1 Affected Product
Subaru Service and Technical Support Line Newsletter
01 QMR OF THE MONTH – TRIP WINNER ANNOUNCEMENT
As previously stated, Subaru of America, Inc. is extremely excited to announce the QMR of the Month
award trip to Indiana will continue for the 2019 calendar year! The first annual trip occurred in May 2019
(for QMRs submitted in calendar year 2018) and was a huge success. Thus we wanted to continue the
trip for 2019 submitted QMRs. The second annual QMR of the Month award trip will happen in Spring
The second quarter 2019 QMR of the Month SIA / Indianapolis Motor Speedway Trip winner has
been selected! As previously mentioned in the January 2018 edition of TECH TIPS and a Subarunet
announcement on January 15, 2018 titled “QMR of the Month Program Enhancement – Trip to SIA and
Indianapolis Motor Speedway”, SOA added yet another great new feature to the QMR of the Month
program. One National winner from each 2019 calendar year quarter (a potential of 4 winners annually)
will win a trip to Indiana to tour the Subaru of Indiana Automotive plant, as well as tour the worldfamous
Indianapolis Motor Speedway. In addition, each winner will receive two plaques which include
the following: 1) a SBR Appreciation letter from SBR Chief General Manager Yasushi Nagae, and 2)
a SOA Appreciation letter from President and CEO Tom Doll, and Vice President of Service & Quality
The winner for 2019’s second quarter is:
Jacob Boyd from Herb Gordon
Farrish Subaru in Fairfax, VA.
Jacob’s QMR involved an extremely complex diagnosis which led to the repair of a 2019 Outback 2.5i
with a repeat concern of intermittent trouble with the remote keyless entry system operation. In addition,
the lock / unlock switches on the doors would also not operate at times. Jacob’s initial observation after
verifying the condition described the combination meter display only showing the driver’s door ajar,
regardless of which other doors were open. He proceeded to dig into the related wiring diagrams and
accessed another like vehicle to use for comparison testing. Jacob’s report described an exceptional
number of wiring checks. Each test included specific connector and pin location information along with
concise results for each documented in his report. Similar results were provided from his “test vehicle”
for comparison as needed. Jacob’s persistence paid off as his testing eventually led to a faulty BIU which
had an intermittent internal open circuit. Isolating this root cause was no easy task. Jacob’s QMR was
accompanied by an extensive collection of videos documenting the condition occurring, his extensive
testing and the eventual result.
©2020 Subaru of America, Inc. All rights reserved.
CONTINUED ON THE NEXT PAGE
The Subaru TechTIPS newsletter is intended for use by professional Technicians ONLY. Articles are
written to inform those Technicians of conditions that may occur in some vehicles, or to provide
information that could assist in the proper servicing of the vehicle. Properly trained Technicians
have the equipment, tools, safety instructions, and know-how to do the job correctly and safely.
If a condition is described, DO NOT assume that your vehicle has or will have that condition.
Impreza, Legacy, Justy, Loyale, Outback, Forester, Subaru SVX, WRX, WRX STI, Baja, Tribeca,
BRZ, XV Crosstrek, Ascent, Crosstrek Hybrid and “Quality Driven” are Registered Trademarks.
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is
friendly to our environment and in accordance
with all local, state and federal laws and
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS
COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
SUBARU OF AMERICA, INC. IS
ISO 14001 COMPLIANT
Special Edition TechTIPS Page 1 of 3
In recognition of Jacob Boyd becoming the second quarter 2019 QMR of the Month SIA/Indianapolis
Motor Speedway Trip winner, FSE David Kirby hosted an award ceremony for Jacob at the retailer to
present him with his award plaques. The Service Manager ensured Jacob was surrounded by his peers,
who applauded Jacob’s efforts after receiving the plaques. FSE David Kirby spoke on the importance of
product quality and the impact reports like Jacob’s have in ensuring the highest quality product for our
customers. David made it very clear that these reports fix potentially thousands of cars, not just one.
L to R): Service Manager Mike Graziano, Technician Jacob Boyd, and Field Service Engineer David Kirby.
In order for their customers to know the efforts Farrish Subaru puts forth in improving product quality, the
Service Team displayed the award plaques in the customer waiting room for their viewing. As a gesture of
gratitude, SOA provided a catered lunch for the Service Team at Farrish Subaru from Mission BBQ which
included brisket, pulled pork, pulled chicken, cornbread, and Mac-N-Cheese. The Technicians had the
chance to sit down and “reap the benefits” of going above and beyond, which included being recognized
by the Executive management team. David thanked everyone for their support, and encouraged the
Technicians to continue raising the bar, one QMR at a time.
Jacob will join up with two other winning Technicians (to be determined) in visiting Indiana for their
award trip during the Spring of 2020.
Remember, any Subaru Technician can be a QMR of the Month national winner. Please refer to January
2018 edition of TECH TIPS for more information regarding the award trip.
CONTINUED ON THE NEXT PAGE
Special Edition TechTIPS Page 2 of 3
• Subaru of America, Inc. reserves the right to cancel or amend this program at any time.
All determinations are final.
• A Subaru Service Technician designation does NOT include retailer employees having
multiple or separate titles including but not limited: to Retailer Principal, General
Manager, Sales Manager, F/I Manager, Service Manager, Parts Manager, Shop
Foreman, Dispatcher, Service Advisor, Warranty Administrator, Salesperson, or other
• To receive any award(s), qualifying Subaru Service Technicians must be actively
employed by an active Subaru retailer throughout the program period and at the time
any award(s) is / are claimed.
• It is the responsibility of the Retailer to make all decisions regarding the employment
status and to inform SOA, SDC or SNE of any changes in that status. SOA, SDC and
SNE shall not be responsible for any errors or omissions in the Retailer’s reporting of
the employment status of Subaru Service Technicians.
• No awards will be distributed to a Subaru Service Technician not meeting all program
• Awards must be redeemed by the individual Subaru Service Technician who earned
the award. Awards are non-transferable and cannot be exchanged or substituted in any
• All prize winners are responsible for any and all associated taxes on winnings. Consult
with your personal tax advisor for specifics.
• If you have any questions regarding the program, please contact your local FSE.
Special Edition TechTIPS Page 3 of 3
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- CEL Doctor: The ANCEL AD310 is one of the best-selling OBD II scanners on the market and is recommended by Scotty Kilmer, a YouTuber and auto mechanic. It can easily determine the cause of the check engine light coming on, quickly read and clear diagnostic trouble codes, read live data & hard memory data, view freeze frame, I/M monitor readiness and collect vehicle information. Instead of taking car to mechanic shop, you can use it to check the trouble code and show code definition by yourself.
- Sturdy and Compact: Equipped with a 2.5 foot cable made of very thick, flexible insulation. It is important to have a sturdy scanner as it can easily fall to the ground when working in a car. The AD310 OBD2 scanner is a well-constructed device with a sleek design. It weighs 12 ounces and measures 8.9 x 6.9 x 1.4 inches. Thanks to its compact design and light weight, transporting the device is not a problem. The buttons are clearly labelled and the screen is large and displays results clearly.
- Accurate Fast and Easy to Use: The AD310 scanner can help you or your mechanic understand if your car is in good condition, provides exceptionally accurate and fast results, reads and clears engine trouble codes in seconds. If you want to find out the cause of the check engine light, this device will let you know immediately and fix the problem right away without any car knowledge. No need for batteries or a charger, get power directly from the OBDII Data Link Connector in your vehicle.
- OBDII Protocols and Car Compatibility: Many cheap scan tools do not really support all OBD2 protocols. This is not the case with the AD310 scanner as it can support all OBDII protocols such as KWP2000, J1850 VPW, ISO9141, J1850 PWM and CAN. This device also has extensive vehicle compatibility with 1996 US-based, 2000 EU-based and Asian cars, light trucks, SUVs, as well as newer OBD2 and CAN vehicles both domestic and foreign. Check compatibility with your vehicle model before purchasing.
- Home Necessity and Worthy to Own: This is an excellent code reader to travel or home with as it weighs less and it is compact in design. You can easily slide it in your backpack as you head to the garage, or put it on the dashboard, this will be a great fit for you. The AD310 is not only portable, but also accurate and fast in performance. Moreover, it covers various car brands and is suitable for people who just need a code reader to check their car.
- Multi-Functions - Practical Multi-Functions OBD2 code reader features built-in OBD2 DTC lookup library, which help you to determine the cause of the engine light, read code, erase code, view freeze frame, I/M ready, vehicle information, data flow, real-time curve, get vehicle speed information, calculate load value, engine coolant temperature, get engine speed.
- Wide Capability - Supports 9 protocols compatible with most 1996 US-Based, 2000 EU-Based and Asian cars, and newer OBD II & CAN domestic or import vehicles. Supports 6 languages - English,German, Dutch, Spanish, French, Italian.
- LCD Display - Designed with a clear display LCD screen (128 x 64 pixels) - white backlight and contrast adjustment. No need any battery or charger, OBD reader gets the power directly from your vehicle through the OBDII Data Link Connector.
- Compact Design - Car diagnostic scanner is equipped with a 2.5 feet long cable and made of a very thick flexible insulator.There are 6 buttons on OBD2 Scanner:scroll up/down,enter/exit and buttons that quick query VIN vehicle number& the DTC fault code.
- ABS / Airbag codes NOT Supported - It is able to read and clear check engine information which is part of OBDII system, but it cannot work with non-OBDII systems, including ABS / Airbag / Oil Service Light, etc.
- [Vehicle CEL Doctor] The NT301 obd2 scanner enables you to read DTCs, access to e-missions readiness status, turn off CEL(check engine light) or MIL, reset monitor, read live data and retrieve VIN of your vehicle.
- [Accuracy & Streams] Live data graphing and logging. Accurately read error codes for most Worldwide cars, SUVs, light trucks and 12V diesels equipped with Obd2. Graphing live vehicle sensors data allows you to focus on any suspicious data and trend.
- [Worthy to Own] Recommended by most professional mechanics on Youtube. Codes analysis and Printer compatible. Unique PATENTED design, 2.8" color screen, F-ree Lifetime Update and 1-year seller assurance with EXCLUSIVE tech and service team.
- [S-mog Check Helper] Read/Erase and I/M readiness hotkeys make it easy to use the car computer reader right out of the package. Red-Yellow-Green Leds and build-in speaker indicate the readiness status for confident e-missions test.
- [Home Necessity] Open to global customers. No battery required, NT301 obd scanner is charged directly from the 16pin DLC in your vehicle. It is recommended as a necessity in your toolbox and great choice for Home and Autoshop Mechanics.
- [Pro OBD2 Scanner] - BlueDriver is the easiest way to scan and understand your vehicle like a professional mechanic. Read and clear your car’s trouble codes and check engine light.
- [Read & Clear All The Codes] - BlueDriver's enhanced vehicle diagnostics gives you access to information normally available only to mechanics on their OBD2 scan tools. Now you can read and clear ABS, Airbag, SRS, TPMS codes, and many more.
- [Get The Right Fix] - Much more than a car code reader, BlueDriver is a diagnostic tool. Get unlimited specific repair reports containing possible causes, reported fixes, and more for virtually every vehicle make and model.
- [Wireless & Bluetooth Enabled] - Say goodbye to wires. BlueDriver connects with Bluetooth via your phone/tablet to a sensor that plugs into your car's OBDII port. Get all of the capabilities of an expensive code reader & scan tool without any annoying wires.
- [User-Friendly App and Repair Videos] - BlueDriver gives you more ways to scan and fix your vehicle. Our iOS & Android app connects you to a large database of repair videos with step-by-step directions of repairs.
- ✔Full OBDII Modes Scanner for Car: As professional car scanner, ZM201 has all the OBD2 functions you need.🔎Read & clear codes, 💡turn off engine light or MIL, ❄view freeze frame, 📋read I/M readiness, 🚕retrieve vehicle VIN, 🔋battery voltage test, 📈live data stream (with graphing display), ✅built-in 35901 DTCs, O2 sensor test, onboard monitoring mode, and perform component testing etc.
- ✔Enhanced OBD2 Scanner Diagnostic Tool: Live data and DTC replay combined with printing function, you can connect it to a computer for fault data printing, prevent auto repair shops from charging randomly, save money and time. ZM201 obd scanner also comes with free-lifetime software updates, ensuring you always have the latest features and improvements.
- ✔35,901 DTC Lookup: ZM201 car code reader built-in 35,901 DTCs, the old model obd2 usually only have 3,000-10,000. So the ZM201 car scanner has a huge advantage, which means that this obd2 scanner can better help diagnose and solve your vehicle faults. This is a great option if you want to replace or upgrade an existing car scanner.
- ✔Compatible with 98% Vehicles: ZM201 OBD2 scanner for car is compatible with most cars after 1996(USA)/2002(EU)/2008(Asia). If your car has an OBD2 port (16Pin), and the production time meets the above timeline, then your vehicle is compatible. But it is not compatible with new energy vehicles, hybrid vehicles, and models that do not comply with the OBD2 protocol.
- ✔Convenient Shortcut Functions: The addition of shortcut keys enhances the user experience. Pressing F1 enables you to quickly retrieve trouble codes, while F2 provides instant access to I/M readiness information. We've also introduced left and right navigation buttons (the previous model had only up and down buttons), making operation even more convenient.
- WIDE COMPATIBILITY - Recommended by YouTube star Scotty Kilmer on his channel. Works on most vehicles sold in the U.S. with a model year of 1996 or newer; Supports all OBDII protocols: KWP2000, ISO9141, J1850 VPW, J1850 PWM and CAN (Controller Area Network); Displays in English, German, French, Spanish, Finnish, Dutch, Russian and Portuguese; Requires no battery or charger as the unit is powered directly from the OBDII Data Link Connector in the vehicle.
- CRITICAL FUNCTIONALITY - Quickly reads and clears stored emissions-related codes, pending codes, and displays code definitions. Turns off the MIL (check engine light), helps reset the monitor before you take the car to smog, and lets you know what's going on before you take the car in for repairs.
- ENHANCED OBDII DIAGNOSTICS - Supports O2 sensor and EVAP (evaporative control) system test. The AD410 code scanner can be used to initiate a leak test of a vehicle's EVAP system by monitoring the integrity of the fuel tank system. The O2 sensor test is used to monitor and adjust the air/fuel mixture, which can identify and correct problems related to fuel efficiency and vehicle emissions.
- QVGA DISPLAY & NEW UI - The AD410 code reader is a greatly improved upgrade from simpler diagnostic tools. It features a 2. 4" TFT true color display (262K) LCD for clear viewing of test results. With the clear design UI, users can easily access setup, OBDII diagnostics, I/M readiness and DTC search and check. No need to read the manual to know what to do, even for a beginner.
- DIAGNOSTIC REPORTS & UPDATE - The Review & Print option allows you to save or print diagnostic reports as needed. The ANCEL brand offers lifetime free software updates for this unit to fix the latest bugs or add new parameters. Simply download the software from the ANCEL website and then follow the on-screen instructions to install it.
- 🏅【Practical Functions】+【Affordable Price】Recommended by Youtube star Scotty Kilmer on his channel many times. CGSULIT SC204 scan tool with full OBDII functions to help you detect and solve potential engine problems - ✅Read Codes ✅Clear Codes ✅Live Data ✅View Freeze Frame ✅I/M Readiness ✅DTC Library ✅O2 Monitor Test ✅Vehicle Info ✅On-board Monitoring ✅EVAP Test
- 👨🔧【Must-have Helper for Every Car Owner】CGSULIT obd2 scanner is able to comprehensively diagnose engine and locate the root causes, to determine if it can be repaired by yourself to avoid blind and expensive repair fees. And let you reset error codes and check engine light after problem fixed. Undoubtedly a great gift for Thanksgiving & Christmas!!
- 👍【One-Click I/M】+【Built-in DTCs Lookup】 SC204 code readers & scan tools helps to check whether your lovely car is ready for annual s-m-o-g test. Furthermore, this code reader car diagnostic tool with reset is equipped with 10000+ DTCs database, which gives you a complete error codes definition without google, saving you time maximum.
- 🚘【Live Data in Graph】+【Vehicle Health Guard】 SC204 obd2 scanner diagnostic tool can rapidly retrieve vehicle info, display real-time data in text or graph, such as fluid temp, engine RPM... diagnose which O2 s-ensor is bad, etc., to easily master vehicle condition. Most importantly, it can record and playback data for more effective tracking and thorough problem resolution.
- 💪【Stronger Compatibility】+【10 Languages Support】 SC204 check engine light code reader with reset works on most American cars from 1996, European from 2000, and Asian from 2008, supports all OBD2 & EOBD protocols: KWP2000, ISO9141, J1850 VPW, J1850 PWM, CAN. Additionally, this car code reader supports English, Spanish, French, German, Italian, Portuguese, Swedish, Hungarian, Russian and Dutch, without language barriers.
- Martin, Tracy (Author)
- English (Publication Language)
- 200 Pages - 08/01/2015 (Publication Date) - Motorbooks (Publisher)
- 【Support Android & iOS】Panlong new obd2 scanner turns your phone into a professional-grade diagnostic scan tool; you are now able to stream music, monitor your car, and enjoy WIFI hotspot all at the same time
- 【Worthy to Try】This Bluetooth obd2 scanner has the same function as the expensive ones, it can tell you what’s going on with your car’s engine, help to determine if you can fix it yourself or need a mechanic
- 【Save on Car Repairs】Read code, erase code, turn off Check Engine Light, run an I/M pre-inspection test, O2 sensor test, Evap system test, obd2 scanner help you save on car repairs
- 【View Live Data】Tell you more than the dashboard: you can view fuel consumption, throttle position, intake temps, coolant temps, even the temperature of your catalytic converters...
- 【Simplest Operation】Come with exclusive App which is free and the simplest one to use; you don’t have to manually pair with Bluetooth or connect to cellphone, just a click, it’s all done AUTOMATICALLY
- 👍【Affordable Price】+【Powerful Functions】 Recommended by well-known auto mechanic Scotty Kilmer on Youtube many times. CGSULIT SC204 scan tool with full OBDII/EOBD functions you need to perform smog check and solve engine issues - ✅Read Codes ✅Clear Codes ✅Live Data ✅View Freeze Frame ✅I/M Readiness ✅DTC Library ✅O2 Monitor Test ✅Retrieve VIN ✅On-board Monitor Test ✅EVAP System Test
- 👨🔧【Professional Check Engine Light Code Reader with Reset】+【Must-have Helper for Every Car Owner】 CGSULIT scan tool SC204 obd2 scanner is able to deeply and comprehensively diagnose engine system, locate the root causes of warning light, and determine if you can repair it yourself to avoid blind and expensive repair fees. After problem fixing, helps you to clear fault codes and t-urn off check engine light (CEL). Undoubtedly a great gift for Mother's Day, Father's Day!!!
- 🏅【One-Click I/M Readiness】+【10000+ Built-in DTCs Lookup Library】 CGSULIT obd2 scanner sc204 lets you quickly make sure whether your lovely car is ready to pass the annual smog test with one click. Furthermore, this car code reader and reset tool is equipped with 10000+ DTCs database, which gives you a complete and clear fault explanation without google, saving you time maximum.
- 🚘【Vehicle Monitoring】+【Read/Record/Playback Live Data】 SC204 obd scanner can rapidly retrieve vehicle info, display real-time data such as engine coolant temp, RPM, speed... in text or graphical formats, diagnose which O2 sensor is bad, etc., makes you easily master vehicle condition. Most importantly, it can record and playback data for more effective tracking and thorough problem resolution.
- 💪【Stronger Compatibility】+【10 Languages】 SC204 check engine light reset tool works on most American cars from 1996, European from 2000, and Asian from 2008, supports all OBD2 & EOBD protocols: KWP2000, ISO9141, J1850 VPW, J1850 PWM, CAN. Additionally, this code readers & scan tools supports English, Spanish, French, German, Italian, Portuguese, Swedish, Hungarian, Russian and Dutch, eliminating language barriers.
Last update on 2024-02-02 / Affiliate links / Images from Amazon Product Advertising API
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