Harman Display Audio and Navigation – Equipped Head Unit Operational Concerns due to Configuration Issues – 2020 Subaru Ascent

NHTSA ID Number: 10171936

Manufacturer Communication Number: 15-260-20

Summary

This bulletin describes two operational concerns and the repair method for addressing them on the Harman Gen 3.1 Display Audio (Mid) and Navigation -equipped (High) head units.

1 Affected Product

Vehicle

SUBARU

ASCENT

2020

NUMBER: 15-260-20
DATE: 02/21/20

INTRODUCTION:

This bulletin describes two operational concerns and the repair method for addressing them on the Harman Gen 3.1 Display Audio (Mid) and Navigation -equipped (High) head units.  Base model head units are not affected.  The conditions are:

• Unable to use the Map Over The Air (MOTA) update feature via smartphone
• After selecting Manual from the Clock Adjustment screen shown below, the user is unable to adjust the clock time display manually.

To restore the functionality of these features, the head unit must be replaced with the applicable exchange audio head unit as reprogramming cannot correct these concerns.

PRODUCTION CHANGE INFORMATION:

This TSB is NOT APPLICABLE to vehicles AFTER VIN L3413473.

PART INFORMATION:

REMINDER:  Always order the most up-to-date exchange unit based on the specific VIN being repaired through the normal audio unit exchange procedures.

SERVICE PROCEDURE / INFORMATION:

REMINDER:  Customer satisfaction and retention starts with performing quality repairs.

The service procedures for head unit replacement remain unchanged.  Always refer to the applicable Service Manual and review the full requirements of the repair being performed.  The Service Manual procedures contain information critical to performing an effective repair the first time and every time.

WARRANTY / CLAIM INFORMATION:

For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru Added Security Gold plan, this repair may be submitted using the following claim information:

IMPORTANT REMINDERS:

• SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
• Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
• Always refer to STIS for the latest service information before performing any repairs.

NUMBER: 15-260-20
DATE: 02/21/20

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