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NHTSA ID Number: 10176027
Manufacturer Communication Number: Subaru Tech Tips
Summary
Subaru Service and Technical Support Line Newsletter. (QMR of the Month)
Articles Contained in this Issue
CODE ARTICLE PAGE
(00) STIS New Releases 9
(01) QMR of the Month 1-2
Tech Tips Greatest Tips (01) Lost Keys? Contact the Subaru Techline 2-3
(07) Parasitic Draw (Dark Current) Testing and Telematics DCM 3-4
(08) Combination Meter Settings: Kilometers to Miles 5
(15) Incorrect Operation of Audio Unit After Rockford Fosgate Upgrade Installation 5-8
(15) A/C and Heat Conditions: Use of Recirculation / Recirc Button 8
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
---|---|---|
SUBARU | OUTBACK | 2020 |
1 Associated Document
Manufacturer Communications
TIPS0520
https://www.nhtsa.gov/recalls?nhtsaId=10176027
MC-10176027-0001.pdf 1650.463KB
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- 🎄【Easy to Use--Work out of box】+【FOXWELL 2024 New Version】 FOXWELL NT604 Elite scan tool is the 2024 new version from FOXWELL, which is designed for those car owners who want to figure out the cause issue before fixing the car problem via scanning the most common systems like abs srs engine and transmission.The NT604 Elite diagnostic tool comes with latest software, which can be used out of box. No need to waste time to download the software first.
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- 🎄【5 in 1 Diagnostic Scanner】Compared with those auto scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also it can be an abs/srs scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it.
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- 🎄【Solid protective case KO plastic carrying bag】+ 【Lifetime update】Almost all same price-level obd scanner diagnostic tool only offers plastic bag to hold on the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- 2024 Best Choice for ABS Bleeder Scan Tool - Was the brake pedal always slowly sinking down or becoming loose? This abs brake bleeding scan tool will bleed the brake system by cycling the pump and valves to achieve a tight brake pedal. It's the most affordable obd2 scanner with abs auto bleed function you can find. With the clear step by step instruction, even a beginner can use it. Coverage check on FOXWELL official site: Support- Diagnostic Coverage List.
- More Than a Entry Level OBD Scanner, Ideal for Home Mechanics - Based on the NT301 FOXWELL Scanner, NT630 Plus takes OBD diagnostics to the next level by customizing all functions for ABS and SRS systems. This srs abs scanner provides in-depth insights on error code diagnosis, wheel speed sensor live data, airbag circuits and cable connectors monitor, module activation and etc. It's an total game-changer in resolving ABS SRS issues.
- No More Higher End Service than You Needed - One NT630 Plus is enough! This obd2 scanner with abs and srs takes depth diagnosis on Anti-Lock Brake System & Supplemental Restraint System, and also performs daily required resetting services which same priced scanners cannot do. Like Airbag light reset/ SAS(Steering Angle Sensor) adjustment/ Oil light reset and EPB service functions. this car scanner will help the part to operate normally after the faults repaired.
- Also can Work like NT301 - The NT630 Plus abs code reader connect to the OBD2 port directly. It will diagnose all obd2 modules instantly, displays the live data, locates bad sensors and I/M readiness status before the annual inspection. Guides you to do the maintenance work, reduces the potential driving risk and keep a peak performance on the road.
- Complicate? Unreadable? - Intuitive LCD display with clear operate instructions, even a beginner can diagnose the car faults with the NT630 Plus. Ergonomic Touch with anti-collision and anti-slip cover design, comfortable for daily car diagnose work. Unique button press sound will provide the overall tactile and visual experience to notice you a task has been completed or a command has been executed.
- 🎁 New Elite Version🎁 Easy to Use--Work out of Box🎁Function as LAUNCH CRP123E 🎁 Lifetime Update🎁 5 YEARS Back Up.
- [Engine/ABS/SRS/Transmission Diagnostic Tool]----The crp123 obd2 scanner is perfect balance of power and affordability, providing the ability to view preset, or user defined, live data streams for ENGINE, AT, ABS and SRS data, the ability to graph, record, replay and print data, read and resets codes for engine/abs/srs/transmission system.(Note: Does not work for other System and does not have Special services!)
- [Full OBDII Test Code Reader]----LAUNCH CRP123 scan tool supports all 10 modes of OBDII standard to ensure complete, accurate, system diagnosis. Read and Clear DTCs, do smog tests , I/M readiness and O2 sensor tests, Mode 06 EVAP system test, Mode 08 on-board test component test. And OBDII Code lookup tool and acronym database to assist and speed diagnosis and repair time.
- [Live Data Stream + Advanced OBDII Scanner + Lifetime Update]---- Launch crp123 scanner support for Generic OBDII Codes (P0, P2, P3 and U0); manufacturer specific codes (P1, P3 and U1); pending codes; freeze frame data; monitor and I/M readiness; live PCM stream data; graphing functionality for up to four (4) live data streams include the Engine Coolant Temperature, Long&Short Fuel Trim, the change of Accelerator Pedal Position Sensor , Throttle valve position , Generator load signal,Fuel Tank Pressure , Engine RPM, Intake Ait Temperature and so on; clears DTC codes and turns off the MIL; resets monitors; provides Data Link Connector (DLC) location hints.
- [Extensive Vehicle Coverage + 10 Languages]--The LAUNCH CRP123 reads data from ENGINE, TRANSMISSION, ABS and SRS systems from Asian, US and European manufacturers. Coverage includes for Suzuki, for Honda, for Mitsubishi, for Nissan, for Toyota,for Mazda, for Hyundai,for Kia, for Subaru,for Infiniti, for Lexus, for Acura, for Isuzu, for Ford, for GM, for Chrysler, for Benz, for BMW, for VW, for Opel, for Volvo, for Fiat,for Land Rover, for Seat, for Skoda, for Audi,for Porsche, for Saab, for Jaguar and many others. Support 10 different languages.
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- [ABS & SRS Scanner with Active Test] The ABS/ SRS diagnostic tool Read & clear DTCs, displays live data in a graph to locate the cause of faults and assists the home mechanic with repairs and clearing ABS and airbag warning lights. Active test sensors, valves or solenoids etc. and tracks any threats in real time. It is invaluable to have a diagnostic tool with Active Test feature that you will never find on similar ABS/ SRS scanners.
- 【3 HOP Reset Services 】Easy to set up 3 regular reset services for Oil Light, Battery Management System, and Steering Angle Position. With this obd2 scanner, you can reset the oil service light and reset pre-programmed mileage intervals for energy efficiency; adjust or reset the steering angle position to keep steering aligned; and clear the original low battery fault information. No need to leave home for shop-quality car maintenance.
- 【All OBD2 Test Modes 】 This ABS & SRS scan tool is also a full featured obd2 code reader, allowing a quick test of the engine system of OBD II vehicles, can Read/Clear engine light codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, Evap Test, Read Vehicle Information, and help pass smog test for most post-1996 OBD2/CAN vehicles.
- [DTC LookUp Library] Can't read the code? Go to the DTC LookUp Library. The Topdon AL600 OBD2 scanner offers a wealth of code definitions so you don't have to look them up in a list or database, and the HELP function takes you to diagnostic tips for possible fixes, saving time searching for repair materials online. No other scan tool or code reader under $100 offers this level of assistance.
- [User-Oriented] You'll love the feel of this automotive scanner, with black rubber grips all around the outer edges for durability and to withstand accidental drops. With its easy access menu, you can operate all functions in minutes with just a few button presses. The 3-color LEDs give you a intuitive indication of the OBD2 test results in a second. 3 shortcut keys, one key to read/clear DTCs and a one-touch smoke status check make it easy to use even for beginners.
- 🎉【2024 Upgraded Ver. of AL519/ ML519/ ML619】Autel develops the brand-new AutoLink AL619 as the advanced ver. of Autel ML519, AL519, AL319, MS309. This AL619 OBD2 scanner can scan ABS & SRS systems, and support 10 Modes of OBD II Diagnostics Function on Worldwide Vehicles to read, erase codes and turn off the MIL, ABS, SRS warning lights so that you can better maintain your car when related malfunctions occur and make your vehicle ready for the annual test.
- 🎉【Accurate ABS/ SRS Diagnostics Functions】The ABS/ SRS diagnostic function is used to retrieve and clear codes from the ABS/ SRS systems. It can read and clear DTCs, show definitions of each code, display live data of multiple sensors in the graph to locate fault causes, and assist home mechanics to do the proper repair and clear ABS & Airbag warning lights. Diagnoses ABS/ SRS system codes on most 1996 and newer major vehicle models. Please email 📩 immoautel @ outlook. com 📩 for help.
- 🎉【All 10 Modes of OBD II Diagnostics Function】The OBD II Diagnostics function is a fast-access option that allows you to carry out a quick test on the engine system of OBD II vehicles. Read Codes, Erase Codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, DTC Lookup, Component Test, Viewing Vehicle Information, Modules Present.
- 🎉【Live Data and Freeze Frame Data】With Live Data functions, Autel AL619 OBD2 diagnostic code reader allows you to view the live PID (Parameter Identification Data) of the vehicle's computer module(s) in text, graph to check the status of various sensors. And Freeze Frame Data enables you to view the vehicle's operating parameters at the moment a DTC is detected. These information will aid the technician by allowing the parameters to be duplicated for diagnostic and repair purposes.
- 🎉【DTC Lookup Feature】Besides showing you the code’s definition while you are reading the diagnostic trouble codes, AL619 features comparably user-friendly DTC Lookup Function which enables you to retrieve the definitions of any error codes from the large database of AL619, saving you from the hassle of wasting time searching definition of every code via Google.
- ABS/SRS OBD2 Scanner > Enjoy this ABS OBD2 code reader to reveal exact issues underlying in your brake, airbag, and engine systems, test individual ABS/SRS sensors, valves, or solenoids to quickly locate malfunctions (compatible with GM, Nissan, Fiat, Benz, Volvo, Land Rover, BMW, USA Ford, please reach us for details.), making sure critical safety systems work in perfect harmony together against accidents to be safe than sorry. NOTE: Only support upgrade on windows.
- 3 Most Needed Service Functions > This OBD2 scanner guides you through step by step procedures to reset oil service light and programmed mileage intervals for engine efficiency (Oil Reset); to calibrate steering wheel position for vehicle’s traveling in a straight line (SAS Reset); to clear the original low battery fault information against coming battery failures or damage (BMS Reset); saving your needless visits to mechanics. NOTE: Not suitable for all models, please reach us for compatibility.
- Full OBD2 Diagnostics > Say goodbye to the hassle of manual check-ups via this srs code reader. Quickly correct Check Engine Light warning on most OBD2/CAN compatible vehicles. Easily access to your smog status with one simple click I/M Readiness; and being filled with features for live data readings, freeze frame data, plus EVAP system, onboard monitor test means this scan tool checks all daily car care boxes.
- Work Easier > Red-Yellow-Green LEDs in this OBD2 scanner quickly show the overall DTC status without toggling through menu selections. HELP hotkey takes you directly to detailed descriptions/tips. Read/Erase DTC, I/M readiness shortcuts are added for optimized operation, along with DTC Lookup library for interpreting codes, designing the SRS OBD2 code reader a pleasure to use right out of the package even for beginners.
- Helpful Service > Get instant, free lifetime access to the most recent updates to add new car models and troubleshooting bugs making the OBD2 scanner a long-term investment for any home mechanics. The extended 1 years of quality assurance sweetens the worry-free deal even further. Multilingual Menu: EN, FR, ES, DE, IT, RU, PT, and JP. NOTE: Only support upgrade on windows.
- 🔧【PLUG AND PLAY - EASY TO USE】 : ANCEL FX2000 car scanner only takes 3 steps to connect to the car for diagnosis without cumbersome operations. The latest FX2000 scan tool is equipped with a one-key diagnosis function, which can automatically identify the model and year of your car, and automatically diagnose the car. Even beginners can use it to read the data and find out what the fault codes mean.
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- 🚙【TRANSMISSION FAULT DIAGNOSTIC TOOL】: Some noises come from the transmission? Ancel obd2 scanner will read fault codes, display live transmission system data (fluid temperature, fluid pump, clutch actuation, pressure, etc.), and ensures transmission performance is optimal for vehicle speed and load. It provides detailed TCM data of the vehicle, so you can quickly and accurately find existing or potential problems.
- 🚐【FIND OUT SRS WRONG】: ANCEL FX2000 automotive scanner is able to read and clear fault codes in the SRS (airbag) and turn off the warning light to make sure the system is working correctly and safely. This odb2 scanner also displays a live graphical data stream of the supplemental restraint system (air bag), which allows you to analyze and verify that the air bag system is working properly.
- 🚌【ABS OBD2 SCANNER】:The FX2000 diagnostic scanner for all vehicles can read and clear the Diagnostic Trouble Codes (DTC) data stream transmitted from the ABS. By retrieving the ABS code data, the obd scanner can check the various brake components and accurately diagnose problems.
Last update on 2024-03-02 / Affiliate links / Images from Amazon Product Advertising API
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SEOCONTENT-START
Subaru Service and Technical Support Line Newsletter 01 QMR of the Month We are pleased to announce this month’s QMR of the Month Winner: Christopher Vanaman from Rafferty Subaru in Newtown Square, PA Our March winner’s QMR outlined the diagnosis and repair of a 2020MY Outback which presented with the power windows and automatic seats inoperative. After confirming the conditions as reported, the SSM was connected and a DTC U1822 was found stored in memory. A check of the power supply circuits was next where SBF 2 was found to be blown in the under hood Main fuse box (M/B). Replacing the fuse restored operation of all systems but, Christopher set out to determine the root cause of the blown SBF 2. He began by inspecting the current (amperage) draw on each of the circuits powered by SBF 2. After ruling out the power window system, he continued monitoring the draw while operating the numerous functions of the power driver’s seat. While observing the meter and lowering the seat, the current draw was fluctuating to near 30 A then spiked to blow SBF2 again. Christopher removed the driver’s seat assembly and began a thorough inspection of the lift motor wiring. His inspection revealed a short on the purple wire where the seat switch harness passes through an opening in the seat frame. The insulation had rubbed through in one spot. The exposed, bare wire was shorting directly to the frame but only when operating the lift motor up or down. Christopher proceeded to repair the affected wiring and add additional cable ties as needed to better secure the harness and prevent any recurrence. He then replaced SBF 2 a second time. After reinstalling the driver’s seat assembly and clearing the memory, normal operation of all affected systems confirmed a sound repair. Christopher’s highly detailed report included all his testing results, connector and pin locations and a collection of exceptionally clear photos to further document the damaged wiring before and after repair. In appreciation for going the extra mile and sharing his experience with us, Christopher will be receiving the following from his Field Service Engineer. $500.00 Snap-On gift card ©2020 Subaru of America, Inc. All rights reserved. SUBARU TECHLINE HOLIDAYS & HOURS OF OPERATION Memorial Day: (Closed) Monday, May 25, 2020 Independence Day: (Closed) Friday, July 3, 2020 Labor Day: (Closed) Monday, September 7, 2020 Mon. – Thurs. 8:30AM – 7:30PM EST Friday 10:30AM – 5:00PM EST Saturday 9:00AM – 3:00PM EST Continued on the next page home Articles Contained in this Issue The Subaru TechTIPS newsletter is intended for use by professional Technicians ONLY. Articles are written to inform those Technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained Technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that your vehicle has or will have that condition. Impreza, Legacy, Justy, Loyale, Outback, Forester, Subaru SVX, WRX, WRX STI, Baja, Tribeca, BRZ, XV Crosstrek, Ascent, Crosstrek Hybrid and “Quality Driven” are Registered Trademarks. ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. SUBARU OF AMERICA, INC. IS ISO 14001 COMPLIANT Click on a title below to jump to the article. Click the date located in the footer to return to page 1. CODE ARTICLE……………………………………………………….PAGE (00) STIS New Releases………………………………. 9 (01) QMR of the Month……………………………..1-2 Tech Tips Greatest Tips (01) Lost Keys? Contact the Subaru Techline……………………………………………2-3 (07) Parasitic Draw (Dark Current) Testing and Telematics DCM………………………….3-4 (08) Combination Meter Settings: Kilometers to Miles……………………………… 5 (15) Incorrect Operation of Audio Unit After Rockford Fosgate Upgrade Installation……………………………………….5-8 (15) A/C and Heat Conditions: Use of Recirculation / Recirc Button……………….. 8 May 2020 May 2020 TechTIPS Page 1 of 10 01 QMR of the Month (continued) The other Regional winners selected from QMRs submitted during March 2020 were: • Scott Clark from Carr Subaru in Beaverton, OR • Erik Rodriguez from Grand Subaru in Bensenville, IL • Joshua Haskell from Charlie’s Subaru in Augusta, ME • David Rizzo from West Herr Subaru in Orchard Park, NY Any Subaru Technician can participate in the QMR of the Month program. See the February 2013 and January 2016 issues of Tech TIPS for full details. You just might see your name and photo in a future issue of Tech TIPS! This series features TechTIPS articles frequently referred to by Techline. This month’s feature is from September 2017. 01 Lost Keys? Contact the Subaru Techline If you receive a vehicle from the customer where all their originally registered keys have been lost, contact the Subaru Techline for the necessary steps to program new keys. Depending on the immobilizer type, you will be unable to just program one new key without an original key. Both immobilizer Type-B and Type-D require an original key to make any changes to the immobilizer system. Without an original key, a new one cannot be added. Unsure of which type immobilizer you have? Refer to the Quick Reference Chart found in the October 2016 TechTIPS newsletter. Once you have confirmed the vehicle is the Type-B or Type-D immobilizer system, the following: • Verify the vehicle is onsite. • Open a Repair Order with all necessary information. ᵒ VIN, RO number, RO date, Mileage if it can be obtained, etc. • Verify key type (push-button, turn-key) • Contact the Subaru Techline. SOA will no longer clear immobilizer modules for salvage/rebuilt title vehicles. Please refer to the Service Manual/Registration Manual for Immobilizer for repair of these vehicles. When calling the Subaru Techline, please ensure all necessary information is available at the time of the call. Once connected with the Techline, we will be able to provide the necessary procedure to program new keys to the vehicle. Continued on the next page May 2020 TechTIPS Page 2 of 10 01 Lost Keys? Contact the Subaru Techline (Continued) See Latest Immobilizer chart below: US Model 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 Legacy / Key Start A B G Outback Push Button D H Tribeca Key Start A Impreza Key Start A B Push Button D Crosstrek Key Start B Push Button D Crosstrek Hybrid Push Button D F WRX/Sti Key Start A B Push Button D Forester Key Start A B Push Button D BRZ Key Start X Push Button Y Ascent Key Start B Push Button D 07 Parasitic Draw (Dark Current) Testing and Telematics DCM Techline has recently received calls with questions about Parasitic Draw (dark current) conditions which seem to be resolved by removing the Data Communications Module (DCM) also known as the Telematics control module fuses. There are a few key conditions to keep in mind when testing for Parasitic Draw on STARLINK Telematics -equipped vehicles: 1. The Audio Unit (A/U) will keep a DCM awake any time the A/U screen is on or sound is playing, even when the ignition is switched off. 2. A DCM connects to the STARLINK server at the time key is turned off. When there is a network connection issue, the DCM will continue to attempt to connect to the server, and/or if the MIL lamp is illuminated just before IGN-OFF and network connection is poor. The DCM won’t sleep for up to 15 minutes after IGN-OFF. 3. The DCM will wake up if a customer uses any remote service function through Starlink APP. Continued on the next page May 2020 TechTIPS Page 3 of 10 07 Parasitic Draw (Dark Current) Testing and Telematics DCM (Continued) Condition #1: It is obvious the DCM is not the root cause of parasitic draw as the A/U will visibly be on and/or audio will be playing. It requires at least 3 minutes following ignition off for the A/U to power down. Condition #2: This is the most likely scenario for a misdiagnosis of DCM as the root cause of the draw. Checking signal strength for the DCM using SSM4 in your testing area is important and if signal strength is weak, testing should be completed after at least 15 minutes or more of wait time following ignition OFF. Condition #3: It would be rare for a customer to be attempting remote services functions while the vehicle is at the retailer for service for parasitic draw testing. A vehicles DCM can power up or stay awake for various reasons including but not limited to: software updates, Service Appointment Scheduler (SAS) usage and Ignition Off Data transmissions. When activated, the Stolen Vehicle Recovery function will keep the DCM awake for a couple of days (this is a very rare case.) Contact the SOA Techline to ensure Stolen Vehicle Recovery has not been activated if the DCM is not going to sleep after 15 minutes. The Telematics system LED can stay on for up to 5 minutes after Key Off and it is essential to wait at least 15 minutes after ignition off (key removed or all access keys at least 2+ meters away from the car) before proceeding to attempt diagnosis of Parasitic Draw and to determine if the DCM is the root cause of the draw. When diagnosing parasitic draw, it is crucial to follow the latest STIS Service Manual information as additional wait time may be required. Based on the information above, the best practice to rule out any possibility of an unexpected power draw from the DCM is to wait a full 15 minutes for the DCM to go to sleep. Use a watch or smartphone to keep track of time. After 15 minutes have elapsed, measure the dark current draw. If the draw exceeds specifications, perform the following steps to ensure the DCM power supply is eliminated: 1. Pull the M/B fuse (under the hood) feeding the DCM. 2. If the draw is still present, next pull the fuse feeding the ignition supply to the DCM from the front fuse box. 3. If the draw is still present, pull the fuse feeding the accessory power circuit to the DCM from the front fuse box. 4. If the DVOM is still indicating a parasitic load higher than 70mA, the DCM should not be considered the root source of the draw until further isolation methods have been performed to identify additional parasitic loads. NOTE: While the DCM may only take 15 minutes to go to sleep, there may be other control modules in the vehicle which take longer, up to 55 minutes. See the related Service Manual for these details. May 2020 TechTIPS Page 4 of 10 08 Combination Meter Settings: Kilometers to Miles When presented with a customer concern of the odometer reading in Kilometers instead of Miles, it is always a good idea to consult the Owner’s Manual. If the manual is not found in the vehicle, it can be accessed through STIS. Below is an example of the information found in the Owner’s Manual to correct this concern. 15 Incorrect Operation of Audio Unit After Rockford Fosgate Upgrade Installation APPLICABILITY: All Vehicles with Denso CP1 Multimedia Navigation (AVN) & Display Audio (DA) systems SUBJECT: 2020 Outback/Legacy Rockford Fosgate Audio Upgrade Kit There have been reports received concerning incorrect operation of the 2020 Outback/Legacy audio system after the installation of the Rockford Fosgate Audio Upgrade. Always refer to the Retailer Installation Instructions found in Subaru Tech Info System (STIS) and closely follow the instructions without skipping steps. Please see the items below to further assist in preventing concerns following the installation of the upgrade kit. Continued on the next page May 2020 TechTIPS Page 5 of 10 Continued on the next page 15 Incorrect Operation of Audio Unit After Rockford Fosgate Upgrade Installation (Continued) 1. Remember to inspect the Audio Upgrade Kit parts to ensure no missing parts or part defects as well as confirm the correct part numbers. NOTE 1: The amplifier part number should be H630SAN002. It was designed specifically for 2020 Outback/Legacy. NOTE 2: The Base model requires Tweeter Kit H630SAN100 to be added prior to installation of the Rockford Fosgate Audio Upgrade Kit. Tweeter Kit H630SAN100 is comprised of OEM parts and is not supplied by Rockford Fosgate. The Tweeter Kit is designed to improve sound with a full 6-speaker system (2 dash tweeters, 2 front door speakers, 2 rear door speakers). 2. Use extreme caution when performing removal, re-installation and all checks of the infotainment unit. The volume and tune knobs can be easily damaged, if excessive force is used to press the knobs in during checks or during handling. 3. Remember to always disconnect the negative cable from the battery sensor prior to starting installation. Never disconnect it directly from the battery terminal. 4. Verify the audio harness jumper wires have been properly set to select the correct audio profile for the target vehicle’s trim level. Configure sound characteristic (Tuning) programming to specific models TUNING PROFILE Connect Mail (Black Wire) To: 1. Using the chart on this page, connect the black wire to the correct colored wire based on the model being upgraded. NOTE: For Outback Premium and Onyx models, no wires will be connected. Outback Premium / Onyx No Connection Outback Base WHITE (short) Legacy Base BLUE (medium) Legacy Premium / Sport GREEN (long) Harness jumper setting with tape flags for Outback Premium/Onyx Harness jumper setting for Legacy Premium/Sport with tape flag removed and connection made NOTE: Incorrect harness setting, selecting the wrong audio profile for the vehicle trim, will allow some audio system operation, but the sound quality would be below the specified performance. May 2020 TechTIPS Page 6 of 10 Continued on the next page 15 Incorrect Operation of Audio Unit After Rockford Fosgate Upgrade Installation (Continued) 2. If the WHITE, BLUE, or GREEN jumper wires were used, the colored tape flag removed from the jumper should be placed on the amplifier as a visual indicator of the audio profile selected to match the target vehicle’s trim level. 3. Remember to complete verification testing to confirm the system operates as intended. May 2020 TechTIPS Page 7 of 10 15 Incorrect Operation Of Audio Unit After Rockford Fosgate Upgrade Installation (Continued) NOTE: Confirm the negative battery cable has been reconnected following upgrade kit installation instructions, being sure not to exceed the torque of 5.5 ft lb/ 66 in lb and CP1 system has completed reboot prior to starting any verification testing. 4. If verification testing results in an unexpected finding and installation has been confirmed as correct, please submit a QMR including specific details about the condition found and review of the installation including pictures of connectors, harnesses, CP1 system software version, amplifier part number, etc. If possible, provide a video of the concern as duplicated and any steps required to duplicate it. 15 A/C and Heat Conditions: Use of Recirculation / Recirc Button Regardless if you are believer in Global Warming or not, in recent years we all are clearly experiencing some extreme variations in both temperature and humidity in ways not seen in the recent past. As a result, customers may experience higher temperatures and humidity conditions during any season than just those experienced in the past. Unusual temperature and humidity conditions may necessitate changes for how customers operate their HVAC system in order to achieve peak and desired performance. One of the most overlooked but key performance points is the preferred use of the recirculation or “recirc” button to control the flow of outside air into the cabin. When applied in a manner inconsistent with ambient conditions, this can lead to a few customer complaints. Two common examples are listed below. • Buildup of condensation or ice on the inside of windows can result from trapped moisture while having recirculate ON (recirculating cabin air) in winter. Switching recirculate to OFF will allow outside, lower humidity air into the cabin and allow natural drying to occur. Use of the front defrost / defogger is the most effective way to accomplish this drying action and will automatically change the recirculation setting to OFF (allowing fresh air in) for most vehicles. (Note: some older, manual HVAC systems may still require the recirc button be changed to OFF- Check the related vehicle’s Owner’s Manual). • Reduced air conditioner performance may occur when recirc is set to OFF (allowing fresh air in). Having the recirc OFF (fresh air in) combined with high ambient temperature conditions (more than 100° F) reduced air flow through the condenser (such as during severe stop/go traffic conditions without adequate space between vehicles, vehicle parked with front close to a wall or other restricted air flow conditions), can increase refrigerant temperatures and system pressures and lead to a reduction of performance. In severe cases, the system may even temporarily shut down until internal refrigerant pressures return to within the normal operating range. This can even occur fully charged systems operating at capacity. In such conditions, it is best to have recirculate in the ON position (recirculating cabin air) to achieve the desired cooling effect. The above examples represent only two possible scenarios and combinations of many conditions customers may experience. If the HVAC system appears to be operating correctly, it may prove helpful to inquire about the ambient temperature and humidity conditions during which the customer was experiencing the most recent concern. It may only take something as simple as a small change to the customer’s recirculation settings to ensure their desired comfort level is achieved under similar conditions in the future. 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May 2020 TechTIPS Page 9 of 10 Continued on the next page *** Now you can e-mail your TechTIPS input and suggestions to: tech@subaru.com *** SUBARU TECHLINE Monday – Thursday 8:30 am to 7:30 pm Hours of Operation Friday 10:30 am to 5 pm and Saturday 9 am to 3 pm This is your chance to offer suggestions for use in future issues of TechTIPS! Make sure that if you e-mail us, you place in the subject line of your e-mail “For TechTIPS Newsletter”. Thank you! Model: Year: VIN: Description of situation encountered: Your suggestion for repair procedure, product improvements, etc.: Please attach separate sheets, if necessary. You may also want to include Service Manual diagrams or references, or your own drawings to assist in describing your suggestion. All information submitted becomes the property of Subaru of America, Inc. Permission is granted to Subaru of America, Inc. to print your name and suggestions in TechTIPS and other Subaru of America, Inc. publications. Mail items to: PO Box 9103; Camden, NJ 08101-9877. Your Name: Signature: Dealer’s Name: City: Date: Dealer Code: May 2020 TechTIPS Page 10 of 10
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