| “This site contains affiliate links for which OEMDTC may be compensated” |
NHTSA ID Number: 10171106
Manufacturer Communication Number: 12-280-20
Summary
This bulletin provides a procedure to address a limited number of customer concerns regarding a visible gap between the A-Pillar trim panel and the head liner.
NUMBER: 12-280-20
DATE: 01/31/20
| APPLICABILITY: | 2020MY Legacy and Outback |
| SUBJECT: | A-Pillar Trim- Gap Visible at Head Liner |
INTRODUCTION:
This bulletin provides a procedure to address a limited number of customer concerns regarding a visible gap between the A-Pillar trim panel and the head liner as shown in the photo here.
PRODUCTION CHANGE INFORMATION:
A production change was made to prevent this condition from occurring starting with the following VINs:
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs. The service procedures for A-Pillar trim removal and installation remain unchanged. Always refer to the applicable Service Manual and review the full requirements of the repair being performed. The Service Manual procedures contain information critical to performing an eff ective repair the fi rst time and every time.
This procedure will describe four (4) conditions which may cause the gap to occur: A, B, C and D.
- Condition “A”
These comparison photos show the A-Pillar trim not fi tting into the instrument panel (IP) properly. The trim is contacting a structural rib of the IP and is keeping it from fi tting in behind the IP as it should.
- Condition “B”
The NG photo below shows a portion of the side airbag module fabric protruding from between the A-Pillar trim and the A-Pillar of the vehicle body.
- Condition “C”
Here, the roof harness is partially covering the surface of the trim clip attachment point. The OK photo shows the harness properly tucked in away from the attachment point.
- Condition “D”
The trim clip securing the trim panel to the A-Pillar must be fully seated against the locating bosses as shown here.
Once the condition (A, B, C or D) has been identified, proceed as follows:
- If Condition A, B or D is confirmed, the affected A-Pillar trim must be replaced as the holding force of the clips is reduced. Follow the procedure in the applicable Service Manual.
- If Condition C is confirmed, trim replacement is NOT needed as the clips were never properly seated at assembly.
VERY IMPORTANT REMINDER: Whenever removing or installing the A-Pillar trim panels, use CAUTION when disengaging the tether clip (a). If the tether clip is damaged in any way, it MUST be replaced.
- Release the trim toward the center of the IP using a plastic trim tool to access the tether clip.
- Using a needle-nose plier or the special Tether Clip removal tool, CAREFULLY rotate the clip to disengage it from the trim (b).
- Rotate the trim toward the center of the IP to remove it.
PART INFORMATION:
This information is supplied for reference only in case a replacement A-Pillar trim or tether clip is needed.
| Description | Part Number |
| TRIM PANEL-A PILLAR, UPPER RIGHT | 94010AN10AME |
| TRIM PANEL-A PILLAR, UPPER LEFT | 94010AN11AME |
| TETHER CLIP | 909150040 |
REMINDER: Always order the most up-to-date replacement parts based on the specifi c VIN being repaired.
2 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
|---|---|---|
| SUBARU | LEGACY | 2020 |
| SUBARU | OUTBACK | 2020 |
1 Associated Document
Manufacturer Communications
NUMBER: 12-280-20
DATE: 01/31/20
https://www.nhtsa.gov/recalls?nhtsaId=10171106
MC-10171106-0001.pdf 2713.051KB
Loading...
Reload document 
Open in new tab
| “This site contains affiliate links for which OEMDTC may be compensated” |
- RESTORE FABRIC, CARPET & UPHOLSTERY LIKE NEW - Fabric Clean dissolves and removes dirt, odors, and stains from automotive carpets, fabrics, and upholstery with hi-sudsing, deep penetrating foaming bubbles for professional detailing results.
- INTENSE FOAMING CLEANING POWER - Foaming action floats the particles directly to the surface of the material for easy cleanup with a microfiber towel or hot water extractor.
- PROFESSIONAL GRADE FORMULA - While low-grade cleaners leave carpets feeling wet, promote mildew growth, and finish with a stiff crusty feeling, Fabric Clean is detergent free, low-moisture, and finishes with the soft feel of clean fabric.
- DESTROY ODOR-CAUSING MICROBES - Fabric Clean comes blended with the company’s patented odor elimination enzymes; the product actively destroys odor-causing microbes, eliminating foul odors at their source.
- THE GO TO BRAND IN CAR CARE - Beginners & professionals alike choose Chemical Guys, for the finest car care products, world class customer support and vast detailing knowledge; Chemical Guys is more than a brand it's a lifestyle with a worldwide following
- [High Quality Materials]This car glass cleaner is made of high-quality and highly durable materials, with a sturdy structure based on heavy-duty ABS plastic and aluminum alloy pipes, ensuring it can withstand the test of time and intensive use.
- [Long Retractable Handle]Durable and ergonomic handles that can easily extend to difficult to reach window bases, ensuring a clean and even surface. Washable ultra-fine fiber liner with good water absorption.
- [Rotating Head Design] The windshield cleaner is designed with a rotatable head, which helps provide better leverage and complete contact with all surfaces to remove troublesome mucus from the corners of the windshield, making it ideal for internal and external cleaning.
- [Microfiber Cloth] The car windshield cleaner is equipped with three reusable microfiber cloth and a spray bottle. Ultra fine fiber materials are easy to clean, washable, and reusable, effectively removing fog and moisture without leaving cotton fluff, stripes, or residues!
- [Widely Applicable] This window washer is suitable for both the inner and outer windshields of cars, and is suitable for many cars, trucks, SUVs, and RVs. It helps you easily remove dirt and dust from car windshields or windows, saving you more energy.
- High-quality foam cleaner: The cars seat foam cleaner is specially designed to effectively remove dirt, grime, and stains from car interiors and upholstery, leaving them looking fresh and clean.
- Powerful cleaning action: The interior car cleaner cleaner contains powerful cleaning agents that penetrate deep into the fibers, lifting and emulsifying dirt and grime for effortless removal.
- Multipurpose use: The foam cleaner is suitable for use on a variety of surfaces, including leather, fabric, carpets, and plastic trim. It can also be used on household items and furniture, making it a versatile cleaning solution.
- Easy application: The foam cleaner is easy to apply and requires minimal effort. Simply spray the foam onto the desired surface, let it sit for a few minutes, and then wipe or blot away with a clean cloth or sponge for a clean and refreshed interior.
- Safe and gentle on all surfaces: The foam cleaner is designed to be safe and gentle on various surfaces. It will quickly penetrate the dirt and grime, lifting it away without leaving any residue behind.
- ✅ The Hype is Real! – Are you tired of using cleaners that work, but not as good as you expected?! You won’t experience that here! Our newly formulated multisurface cleaner is made with the newest advancements in nano-technology to effectively lift away dirt and grime at the molecular level. No more wasting time and energy with nonsense products made with old science and technology!
- ✅ Replace your Cabinet of Chemicals! – Do you get confused by all the different types of cleaning supplies that are available? It gets frustrating fast! Just cleaning your vehicle requires some special deep stain remover, a chemical solvent to get rid of bug and tar, a separate floor mat and inner dash cleaner.. and the list goes on and on! Keep it simple with one multipurpose product, CarGuys Super Cleaner... the KING OF ALL CLEANERS !
- ✅ Super Clean any Surface! – This multi surface product works on absolutely every interior or exterior surface except glass and delicate instrument panel screens! That means this ONE PRODUCT will clean upholstery , fabric , canvas , leather , vinyl , plastic , rubber , bird poop , grease , tree sap , metals , wood trim and so much more! This is the most versatile multi-purpose cleaner on the market!
- ✅ Why choose CAR GUYS? – We Care About Quality! Our products are made with the latest advancements in science, using the best equipment available. This helps us make consistently high quality products that always work great! Every formula we make is mixed and bottled, in the USA, by hard working Americans!
- ✅ We Care About Customer Satisfaction! – We're Not Happy, If You're Not Happy! If you're not happy with our product, for ANY REASON at all, get in contact with CAR GUYS anytime after your purchase, and we’ll make it right.
- Car Detailing Headliner Cleaner: Multifunctional car cleaner spray makes your car interior and house restores to their original shine. Easily removes even dirt and stains from fabrics and provides surface protection.
- Fast and Effective: Detergent can remove dirt from the source, has a strong permeability, absorb hidden dirt, eliminate odor, leave a fresh breath, safe and secure, suitable for all types.
- Effective Decontamination: No need to wash, no traces left, the gentle and effective formula can easily remove grease and dirt from contact with car roofs, quickly and without leaving any traces.
- Simple to Use: Shake well before use,15-20cm away from the stain, spray the product evenly, and let it stand for 20 seconds,wipe the surface with a clean towel to restore the bright surface of the object.
- Widely Applicable: Car Detailing Headliner Cleaner is applied to multiple parts of the car and is your for fighting stains, Multipurpose cleaner can be used for my car interior, kitchen, shoes, glass and more.
- Multi-purpose Foam Cleaner：It can be used in every part of in the car,Multi purpose foam cleaner spray is the best at fighting against stains,make your car interiors look like new one!
- Widely Applicable：This multi-purpose foam cleaner is not only suitable for cars, you can also use it in the kitchen, bathroom, furniture, floor, Use towel or sponge to wipe until the stain is removed.
- Powerful Decontamination：Multifunctional Car Magic Foam Cleaner,Effectively remove grease, dirt, dirt, stubborn stains, nourish the surface, and keep the surface clean and fresh.with garden-fresh lemon scent keeps car interior fresh and neutralizes odor that lasts for 1~3 months.
- Simple to Use：Multipurpose Foam Cleaner,Just directly spray Foam Cleaner for Car on the desired area. No rinsing is required. Just wipe away foam with a towel after cleaning.
- Premium Quality:mild and effective concentrated formula can emulsify the grease and grime on contact effortlessly with dense foam, no injuries to hands or articles, safe and fast.
- WHAT YOU RECEIVE. 3 Pcs Set: 1 x 4 inch Drill Brush , 1 x 3.5 inch Wheel Brush , 1 x 2.5 inch Detailing Brush . If these Detailing Brush Set don't live up to your expectations, please let us know. We will send you a replacement or refund. You take NO RISK when you purchase with us. But we're betting you'll fall in love with these Detailing Brush Sets / Kits.
- HIGH-QUALITY DETAILING BRUSH. Detailing Brush features durable plastic molded construction and dense polypropylene bristles that perfect for Car Wash Detailing Brush Supplies Set. Nylon bristles will not scratch surfaces of them.
- BROAD RANGE OF APPLICATIONS.3 shapes of drill brush power scrubber can be used to clean your floor mats, wheel, car carpet, bathtub, grout, bathroom surface, tile, and shower, etc. The 1/4 inch connectors of these brushes can be used on hand-held tool for rapid changing of components.
- 360 DEGREE DRILLING BRUSH. The car wheel cleaner brush kit is a premium multi-functional cleaning tool, easy 360 degree cleaning angle.
- [NOTE] !!! Straight Extended Reach Attachment not included, Drill not included.
- Fast and Effective - Compared to traditional car cleaning sprays, our foam cleaner for cars and houses offers enhanced adsorption capacity, swiftly lifting and separating dirt particles and stains deeply embedded within the carpet and upholstery fabric. Its foaming action ensures a rapid and thorough clean. The particles rise to the surface after using the car upholstery cleaner, allowing for easy removal by simply wiping the stain with a microfiber cloth.
- Better Protection - Our car interior cleaning kit is pH balanced for optimal cleaning performance. It effortlessly cleans various materials by penetrating the pores, lifting and suspending oils and dirt without leaving any residue or causing fiber deterioration. Our car leather cleaner's gentle yet effective concentrated formula ensures both hand and material safety, providing long-term protection for your car.
- Easy to Use - Achieving a brand-new look for your car is as easy as following a few simple steps! First, ensure that the surface to be treated is free from impurities. Second, shake the car seat cleaner well before use, and apply it sparingly. Finally, wipe off with a soft, clean cloth.
- Multi-Purpose - Our car detailing kit interior cleaner includes 2 interior car cleaners and 1 microfiber cloth. The car interior cleaner utilizes the latest technology to effectively remove dirt, dust, fingerprints, sweat, and grease from car interiors, kitchens, households, car seats, car leather, and more. It is also highly effective on fabrics, jackets, shoes, pouches, purses, bags, and other items, making it a versatile tool for household cleaning.
- Satisfaction Guarantee - Customer satisfaction is our top priority. Rest assured that if any issue arises with our car cleaning supplies, we are pleased to offer you a 180-day hassle-free return policy, no questions asked. This allows you to make your purchase with confidence, knowing that your satisfaction is guaranteed and your investment is protected.
- TROPICAL FRESHNESS - Transform your car into a tropical paradise with our pineapple-scented Interior and Dashboard Cleaner
- SPOTLESS SHINE - Achieve a pristine, dust-free dashboard and interior that will leave you in awe every time you step into your car
- EFFORTLESS CLEANING - Our easy-to-use, non-greasy formula effortlessly wipes away grime, making car cleaning a breeze
- LASTING CLEANLINESS - Enjoy a cleaner car interior for longer periods, reducing the frequency of your cleaning sessions.
- ADMIRABLE INTERIOR - Impress your passengers with a spotless, fresh-smelling car. Get ready for the compliments to roll in with our top-rated Interior and Dashboard Cleaner
- Foaming Trim Cleaner: Stoner Car Care Trim Cleaner Is A Foam Cleaner That Is Perfect For Deep Cleaning In Your Vehicle, Boat, Or Home. It Is Fast Acting, Dries Quickly, And Does Not Leave Any Greasy Residue Or Film
- Removes Grime And Stains: Trim Cleaner Is A Perfect Car Cleaner For Restoring True Color And Appearance To Automotive Interiors. It Removes Dirt And Grime From Plastic Trim, Vinyl Consoles, And Rubber Floor Mats
- Powerful Foaming Action: Trim Cleaner Interior Cleaner Uses Powerful Foaming Action That Lifts Dirt And Grime With Ease. The Powerful Foam Will Not Run Or Drip And Concentrates The Cleaning Action Where It'S Needed
- Easy To Use: For Optimal Results, Shake The Can Before Use. Spray Generously Onto The Surface To Be Cleaned And Allow The Foaming Action To Lift Dirt For 30 To 60 Seconds. Use A Nylon Brush To Agitate Stains And Wipe Clean
Last update on 2024-06-18 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
Bulletin Number: 12-280-20; Date: 01/31/20 Page 1 of 4 Continued… NUMBER: 12-280-20 DATE: 01/31/20 APPLICABILITY: 2020MY Legacy and Outback SUBJECT: A-Pillar Trim- Gap Visible at Head Liner CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition. Subaru of America, Inc. is ISO 14001 Compliant ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. SERVICE BULLETIN ATTENTION: GENERAL MANAGER PARTS MANAGER CLAIMS PERSONNEL SERVICE MANAGER IMPORTANT – All Service Personnel Should Read and Initial in the boxes provided, right. ©2020 Subaru of America, Inc. All rights reserved. INTRODUCTION: This bulletin provides a procedure to address a limited number of customer concerns regarding a visible gap between the A-Pillar trim panel and the head liner as shown in the photo here. PRODUCTION CHANGE INFORMATION: A production change was made to prevent this condition from occurring starting with the following VINs: • Legacy: L3002855 • Outback: L3103472 SERVICE PROCEDURE / INFORMATION: REMINDER: Customer satisfaction and retention starts with performing quality repairs. The service procedures for A-Pillar trim removal and installation remain unchanged. Always refer to the applicable Service Manual and review the full requirements of the repair being performed. The Service Manual procedures contain information critical to performing an eff ective repair the fi rst time and every time. This procedure will describe four (4) conditions which may cause the gap to occur: A, B, C and D. Bulletin Number: 12-280-20; Date: 01/31/20 Page 2 of 4 Continued… • Condition “A” These comparison photos show the A-Pillar trim not fi tting into the instrument panel (IP) properly. The trim is contacting a structural rib of the IP and is keeping it from fi tting in behind the IP as it should. • Condition “B” The NG photo below shows a portion of the side airbag module fabric protruding from between the A-Pillar trim and the A-Pillar of the vehicle body. • Condition “C” Here, the roof harness is partially covering the surface of the trim clip attachment point. The OK photo shows the harness properly tucked in away from the attachment point. Bulletin Number: 12-280-20; Date: 01/31/20 Page 3 of 4 Continued… • Condition “D” The trim clip securing the trim panel to the A-Pillar must be fully seated against the locating bosses as shown here. Once the condition (A, B, C or D) has been identifi ed, proceed as follows: • If Condition A, B or D is confi rmed, the aff ected A-Pillar trim must be replaced as the holding force of the clips is reduced. Follow the procedure in the applicable Service Manual. • If Condition C is confi rmed, trim replacement is NOT needed as the clips were never properly seated at assembly. VERY IMPORTANT REMINDER: Whenever removing or installing the A-Pillar trim panels, use CAUTION when disengaging the tether clip (a). If the tether clip is damaged in any way, it MUST be replaced. • Release the trim toward the center of the IP using a plastic trim tool to access the tether clip. • Using a needle-nose plier or the special Tether Clip removal tool, CAREFULLY rotate the clip to disengage it from the trim (b). • Rotate the trim toward the center of the IP to remove it. PART INFORMATION: This information is supplied for reference only in case a replacement A-Pillar trim or tether clip is needed. Description Part Number TRIM PANEL-A PILLAR, UPPER RIGHT 94010AN10AME TRIM PANEL-A PILLAR, UPPER LEFT 94010AN11AME TETHER CLIP 909150040 REMINDER: Always order the most up-to-date replacement parts based on the specifi c VIN being repaired. Bulletin Number: 12-280-20; Date: 01/31/20 Page 4 of 4 WARRANTY / CLAIM INFORMATION: For vehicles within the Basic New Car Limited Warranty period, this repair may be submitted using the following claim information: Labor Description Labor Operation # Labor Time Fail Code A-PILLAR GAP REPAIR- ONE SIDE A913-173 0.2 YCJ-03 A-PILLAR GAP REPAIR- BOTH SIDES A913-174 0.3 IMPORTANT REMINDERS: • SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time. • Always check for any open recalls or campaigns anytime a vehicle is in for servicing. • Always refer to STIS for the latest service information before performing any repairs.
**************************************************************************************************************
SEOCONTENT-END
