WRG-20 Continental Tire Safety Recall 20T-018 – 2020 Subaru Impreza

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NHTSA ID Number: 10198748

Manufacturer Communication Number: WRG-20R

Summary

Coverage for this Continental tire recall is now expired.

 


NUMBER: WRG-20
DATE: 11/18/20
EXPIRATION DATE: 05/31/21
REVISED: 06/07/21

APPLICABILITY: 2020MY Impreza
SUBJECT: Continental Tire Safety Recall

 

COVERAGE FOR THIS CONTINENTAL TIRE RECALL IS NOW EXPIRED.

INTRODUCTION:

Continental Tire the Americas, LLC (CTA) has issued a safety recall for multiple tire lines, within the filing of NHTSA safety recall ID 20T-018. CTA’s recall includes 11,728 potentially defective tires sold as original equipment (OE) tires and replacement tires, for various vehicle makes and models.

One of the tire lines included in CTA’s recall, the Continental ProContact TX P205/55R16 89V tire, was an OE tire for Subaru installed on certain 2020 MY Impreza vehicles equipped with 16-inch wheels.

 

NOTE: CTA notified Subaru that only one (1) tire with this condition may have been supplied to Subaru, but the recall includes 5,950 20MY Impreza vehicles based on traceability of tire production week and mold number, to ensure that the potentially defective tire is captured.

While tire-related warranty coverage is the tire manufacturer’s responsibility, CTA does not have access to Subaru vehicle owner data for recall notification purposes. Therefore, Subaru will assist CTA in conducting this tire recall for certain 2020 MY Impreza vehicles which may contain a defective OE tire(s).

 

AFFECTED VEHICLES:

A total of 5,950 U.S. 2020 MY Impreza vehicles will be included in the CTA recall:

Model Year Carline Vehicle Production Dates* Tire Production Dates* Tire line Tire identification marks
2020 Impreza 6/30/2020 – 8/24/2020 6/14/2020 – 6/20/2020 Continental ProContactTM TX P205/55R16 89V The combination of:

DOT Code 2420 + Mold

Number 416290

(refer to Service Procedure for location detail)

* Not all vehicles in the vehicle production date range listed above are included in CTA’s tire recall, and not all the tires within the tire production date range listed above are defective.

Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com.  This information is now available.

 

REASON FOR THIS RECALL:

The affected tires were cured for a time beyond the manufacturing specification. An over-cured tire may result in a carcass break in the sidewall with sudden air loss or could develop a belt edge separation which could lead to a partial or full tread/belt loss. These conditions could increase the risk of a crash.

 

SAFETY RISK:

These conditions could increase the risk of a crash.

 

DESCRIPTION OF THE REMEDY:

For all potentially affected vehicles, Subaru retailers will inspect all four tires for the tire identification marks described above and in the Production Campaign Bulletin and replace any affected tire(s) as necessary.

 

OWNER NOTIFICATION:

Continental is expected to arrange for Owner notification letters to be sent by first class mail later this month.

 

RETAILER RESPONSIBILITY:

Please be advised that it is a violation of Federal law for a dealer to deliver a new motor vehicle covered by a recall under a sale or lease until the defect is remedied. Therefore, any Authorized Subaru Retailer failing to perform the applicable service procedures to correct all affected vehicles in their inventory prior to the vehicle being placed in service may be subject to civil penalties of up to $21,000 per violation (i.e., for each vehicle), as provided in 49 CFR §578.6 and will also be in breach of the Subaru Dealer Agreement

Any vehicles listed in any recall/campaign that are in retailer stock must be:

  • Immediately identified
  • Tagged or otherwise marked to prevent their delivery or use prior to repair
  • Repaired in accordance with the repair procedures outlined in the Product Campaign Bulletin

Retailers are to promptly perform the applicable service procedures, to correct all affected vehicles in their inventory (new, used, demo & SSLP). Additionally, whenever a vehicle subject to this safety recall is taken into inventory or in for service, necessary steps should be taken to ensure the repair has been made before selling or releasing the vehicle.

 

SERVICE PROCEDURE:

This procedure requires inspection of the DOT Serial Number AND Mold Number of all four (4) tires installed on an affected vehicle.  These numbers are located on the sidewall of the tire near the bead area where the tire and wheel meet.

The tires affected by WRG-20 are Continental P205/55 R16 89V ProContact TX, size P205/55 R16 89V ONLY.

 

STEP 1:  Perform a Vehicle Inquiry on Subarunet to confirm WRG-20 applicability.  If an OPEN WRG-20 recall is shown, proceed to STEP 2 below, otherwise this bulletin does not apply.

 

STEP 2:  Visually inspect each tire and record the DOT Serial Number AND Mold Number of all four (4) tires on the Repair Order.

Tires made for use in the United States are required to have the DOT Serial Number with production week and year on ONE sidewall of the tire near the wheel.  The photo below shows 2420 meaning the tire was manufactured during the 24th week of 2020.

  • The DOT Serial Number for tires affected by WRG-20 is 2420. If the DOT Serial Number is not found, check the opposite side of the tire as they are only found on ONE sidewall.

 

The Mold Number for tires affected by WRG-20 is S-416290.  Mold Numbers are on BOTH sidewalls.

 

VERY IMPORTANT:  When performing these inspections, BOTH the DOT Serial Number and the Mold Number (circled in RED, Highlighted and In Parentheses) must match those provided above.  If only one of the 2 numbers match, the tire(s) is not affected.

 

IMPORTANT NOTE: There may be additional numbers next to the Mold Number (circled in BLUE above) which may be similar or the same as the Mold Number.  IGNORE these additional numbers.

 

STEP 3: Inspection Outcomes:

  1. All four (4) tires pass inspection with no repair necessary. Document the DOT Serial and Mold Numbers for each of the 4 tires inspected, as this information is REQUIRED to submit a recall claim. Proceed to the Claim Reimbursement and Entry Procedures section OR:
  2. If any (1 or more) of the tires are identified as having BOTH the specific DOT Serial and Mold Numbers supplied in the STEP 2: Inspection section, proceed to STEP 4 below. Document the DOT Serial and Mold Numbers for each of the four tires inspected, as this information is REQUIRED to submit a recall claim.

 

STEP 4 : What to Do When an Affected Tire(s) Is Identified:

 

CRITICAL:  How to repair will be based on if the vehicle involved is either CUSTOMEROWNED (customer has physically taken delivery of the vehicle at some point in the past) or a NEW, IN-STOCK or SSLP vehicle.

  • When the inspection is performed on a NEW, IN-STOCK or SSLP vehicle, if any 1 or more of the tires are found to have the specific DOT Serial and Mold Numbers shown above, replace ONLY the affected tire(s).
  • If the inspection is performed on an applicable CUSTOMER-OWNED vehicle and any of the tires are found to have the specific DOT and Mold Numbers shown above, ALL FOUR (4) tires MUST be replaced.

When tire replacement is required, follow the Service Procedures supplied in the applicable Service Manual.

 

NOTE:  Use a tire crayon or equivalent marker to circle the affected DOT Serial and Mold numbers for easy identification of all affected tires.  All removed tires must be tagged with a completed Subaru Warranty Parts Tag MSA5W1901A.  Instruction for processing and return of any affected (removed) tires is provided in STEP 5 below.

 

Helpful TIPS:

  • As long as any wheels removed from the vehicle are put back on the same vehicle, Tire Pressure Monitor System (TPMS) re-registration is NOT REQUIRED after tire replacement.

The only exception to this is if a TPMS sensor requires replacement.  In that case, follow the TPMS registration procedure supplied in the applicable Service Manual.  This also reduces post-repair drive time as tire pressure readings in the MID Combination Meter Display will not need to relearn, only adjust.

  • In the case of any tire replacement, road testing when the repair is complete is required to confirm a sound repair before returning the vehicle to the customer.

 

STEP 5:  Affected Tire Return Procedures:

ALL tires identified as having BOTH the specific DOT Serial and Mold Numbers indicating the tire is  affected (supplied in the STEP 2: IDENTIFICATION section) must be returned per the process below.

Upon approval of a WRG20 recall claim that includes tire replacement, a part return will be created. Please be aware that you may not immediately see a part return notice. A part return notice might be generated a couple of days after your claim is approved. Once the part return is created, you will see the part return through your normal Part Return Notices report on Subarunet (Claims & Warranty Administration > Reports-Claims/Warranty). Carefully review and follow any special instructions on the part return request.

 

IMPORTANT: The only part(s) you need to return is the tire that has BOTH the DOT Serial and Mold Numbers indicating the tire is affected (see STEP 2: IDENTIFICATION section). Please do not return any tires that have a DOT Serial and Mold Numbers indicating the tire good.

 

NOTE:  If only one of the 2 numbers match, the tire(s) is not affected and should NOT be returned.

The affected tire(s), along with a copy of the part return and repair order, should be shipped UPS Ground to the following address (which will appear in the “ship to” box on the part return request):

SOA Part Collection Center
3701 David Howarth Dr.
Suite B
Lafayette, IN 47909-9387

Part(s) that are not received or are received without all the required information will be subject to a claim debit for the full amount of the claim. Please see section 15.3.1.1 in the Claims Policies and Procedures Manual for detailed instructions relating to Part returns.

 

SERVICE PROGRAM IDENTIFICATION LABEL:

 


IMPORTANT SAFETY RECALL

 

Dear Customer,

 

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

 

Continental Tire the Americas, LLC (“CTA”) has decided that a defect which relates to motor vehicle safety exists in certain Continental and General brand passenger tires.

 

As the owner of a 2020 model year Subaru Impreza, you have been identified as the potential owner of an affected tire in the size P205/55R16 89V Continental ProContact TX. CTA has initiated a safety recall to remove these tires from service.

 

Please read this notice carefully and follow the steps outlined in the instructions below.

 

Why is CTA Taking this Action?

CTA has determined that the affected tire may experience a carcass break in the sidewall with sudden air loss or could develop a belt edge separation which could lead to a partial or full tread/belt loss. These conditions could increase the risk of a crash, resulting in serious injury or death.

Tires may experience a sudden air loss without warning while others may exhibit visible localized tread wear which may manifest as excessive vibration and/or bulging in the tread area.

 

Affected Tire

The affected tire is identified as follows:

Product Line: P205/55R16 89V Continental ProContact TX

DOT TIN Range: A3T2 WC39 2420

Mold number: 416290

 

The subject tires were fitted as original equipment on your 2020 Subaru Impreza. The tires must meet both DOT and mold number in order to be part of the recall:

  1. DOT serial number, also known as the Tire Identification Number, or TIN, found on the sidewall of each tire. If the week and year of manufacture is not present on one side, it will be located on the opposite side of the tire.

 

Example: DOT A3T2 WC39 2420

DOT: A3 T2 WC39 24 20

Year of Manufacture (2020)

Week of Manufacture

Tire Type Code

Tire Size Code

Manufacturer’s Plant Code

 

  1. Mold number is located on the sidewall of each tire.  Example for Mold number identification: “S-“ 416290

 

What Should You Do?

You should immediately contact your Subaru dealer to schedule an appointment to have your vehicle’s tires inspected and, if necessary, replaced at no cost to you. This is especially important if you notice visible localized tread wear which may manifest as excessive vibration and/ or bulging in the tread area. If it is determined that your vehicle is fitted with an affected tire(s), your Subaru dealer will replace the affected tire(s) pursuant to Subaru’s Service Bulletin WRG20 at no cost to you.

If your Subaru dealer cannot assist you or to locate a CTA authorized dealer near you, please consult our website, www.continentaltire.com and select “Store Finder” or call CTA Customer Relations at 1-888-799-2168.

If you have disposed of the affected tire already or sold the vehicle on to which it was mounted, please contact CTA Customer Relations at 1-888-799-2168 with the name and address of the new owner.

 

What Will CTA Do For You?

If you have an affected tire in service on the date you receive this notice, CTA, through your Subaru or tire dealer, will replace the affected tire with a new tire of the same or equivalent size and description free of charge through May 31, 2021, including mounting, balancing and taxes.

 

If you have already replaced an affected tire prior to your receipt of this notice due to the condition described, CTA will reimburse you for the cost of the comparable replacement tire, including mounting, balancing and taxes. To be eligible for reimbursement, you must complete a Reimbursement Request Form and submit this form with the required documents to CTA before May 31, 2021. The Reimbursement Request Form is available at www.continentaltire. com, scroll to the bottom of the page and click on TIRE RECALL or you may request a form by calling CTA Customer Relations at 1-888-799-2168.

 

The tires must meet both DOT and mold number in order to be part of the recall.

 

For reimbursement requests submitted after May 31, 2021, CTA will pay you a prorated portion based on the percentage of useable tread remaining on the tire you are replacing.

 

If you believe that CTA has failed or is unable to remedy the defect without charge within 60 days after your receipt of this notice, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, West Building, Washington, DC 20590, or call the toll free Auto Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to https://www.safercar.gov.

 

Federal law requires that any vehicle leaser receiving this recall notice must forward a copy of this notice to the lessee by First Class Mail within ten days of your receipt of this notice.

 

We apologize for any inconvenience that this action may cause you. Because we are concerned about your safety, we urge you to take immediate action. Thank you in advance for your cooperation. If you have any questions about these instructions, please refer to our website https://continentaltire.custhelp.com or contact CTA Customer Relations at 1-888-799-2168 for assistance.

 

Sincerely,

 

Continental Tire the Americas, LLC

1830 MacMillan Park Drive

Ft. Mill, SC 29707

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
SUBARU IMPREZA 2020

 


1 Associated Document

Manufacturer Communications

NUMBER: WRG-20R
DATE: 11/18/20
EXPIRATION DATE: 05/31/21
REVISED: 06/07/21

https://www.nhtsa.gov/recalls?nhtsaId=10198748

MC-10198748-0001.pdf 1373.622KB

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Manufacturer Communication Number: WRG-20

Summary

Continental Tire the Americas, LLC (CTA) has issued a safety recall for multiple tire lines, within the filing of NHTSA safety recall ID 20T-018. One of the tire lines included in CTA’s recall, the Continental ProContactTM TX P205/55R16 89V tire, was an OE tire for Subaru installed on certain 2020 MY Impreza vehicles equipped with 16-inch wheels. Please note, CTA notified Subaru that only one (1) tire with this condition may have been supplied to Subaru, but the recall includes 5,590 20MY Impreza vehicles based on traceability of tire production week and mold number, to ensure that the potentially defective tire is captured.

 

1 Associated Document

Manufacturer Communications

NUMBER: WRG-20
DATE: 11/18/20

https://www.nhtsa.gov/recalls?nhtsaId=10183703

MC-10183703-0001.pdf 1313.512KB

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NHTSA ID Number: 10185084

Manufacturer Communication Number: Subarunet Announ

Summary

Please be advised that Continental Tire the Americas, LLC (CTA) is currently in the process of mailing recall notification letters to potentially affected owners of 2020MY Subaru Impreza vehicles.

 

1 Associated Document

Manufacturer Communications

Date: December 15, 2020
UPDATED – Safety Recall: WRG-20 Continental Tire Recall 20T-018

https://www.nhtsa.gov/recalls?nhtsaId=10185084

MC-10185084-0001.pdf 299.204KB

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NHTSA ID Number: 10183696

Manufacturer Communication Number: Subarunet Announ

Summary

Continental Tire the Americas, LLC (CTA) has issued a safety recall for multiple tire lines, within the filing of NHTSA safety recall ID 20T-018. One of the tire lines included in CTAâ??s recall, the Continental ProContactTM TX P205/55R16 89V tire, was an OE tire for Subaru installed on certain 2020 MY Impreza vehicles equipped with 16-inch wheels. Please note, CTA notified Subaru that only one (1) tire with this condition may have been supplied to Subaru, but the recall includes 5,590 20MY Impreza vehicles based on traceability of tire production week and mold number, to ensure that the potentially defective tire is captured.

 

1 Associated Document

Manufacturer Communications

Date: November 9, 2020
UPDATED – New STOP SALE/Safety Recall: WRG-20 Continental Tire Recall 20T-018

https://www.nhtsa.gov/recalls?nhtsaId=10183696

MC-10183696-0001.pdf 407.252KB

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NHTSA ID Number: 10183407

Manufacturer Communication Number: SubaruNet Announ

Summary

STOP SALE/Safety Recall: WRG-20 Continental Tire Recall 20T-018 Please be advised that Continental Tire the Americas, LLC (CTA) has issued a safety recall for multiple tire lines.

 

 

1 Associated Document

Manufacturer Communications

Date: November 5, 2020
New STOP SALE/Safety Recall: WRG-20 Continental Tire Recall 20T-018

https://www.nhtsa.gov/recalls?nhtsaId=10183407

MC-10183407-0001.pdf 406.118KB

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