Rear Outer Seat Belts Not Retracting Smoothly – 2019-2020 Subaru Forester

NHTSA ID Number: 10182193

Manufacturer Communication Number: 12-298-20

Summary

This bulletin announces a countermeasure made to the rear outer seat belt assemblies. The change was made in response to customer concerns of the seat belts not retracting smoothly.

2 Affected Products

Vehicle

NUMBER: 12-298-20
DATE: 10/07/2020

INTRODUCTION:

This bulletin announces a countermeasure made to the rear outer seat belt assemblies.  The change was made in response to customer concerns of the seat belts not retracting smoothly.  The condition is caused by insufficient rewinding force from the return spring inside the retractor mechanism.  New seat belt assemblies have been developed incorporating an enhanced return spring with higher rewinding force.

PRODUCTION CHANGE INFORMATION:

PART INFORMATION:

REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being repaired.

NOTE:  The new-style belt sets are easily identified by the BROWN spring case cover on the retractor mechanisms as shown above.

SERVICE PROCEDURE / INFORMATION:

REMINDER:  Customer satisfaction and retention starts with performing quality repairs.

The service procedures for rear seat belt replacement remain unchanged.  Always refer to the applicable Service Manual and review the full requirements of the repair being performed.  The Service Manual procedures contain information critical to performing an effective repair the first time, every time.  This includes but is not limited to important SAFETY precautions, proper inspection criteria, necessary special tools, required processes and related one-time-use parts needed for a complete and lasting repair.

WARRANTY / CLAIM INFORMATION:

For vehicles within the Basic New Car Limited Warranty period, this repair may be submitted using the following claim information:

IMPORTANT REMINDERS:

• SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
• Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
• Always refer to STIS for the latest service information before performing any repairs.

1 Associated Document

Manufacturer Communications

NUMBER: 12-298-20
DATE: 10/07/2020

https://www.nhtsa.gov/recalls?nhtsaId=10182193

MC-10182193-0001.pdf 938.356KB

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Last update on 2021-01-25 / Affiliate links / Images from Amazon Product Advertising API