“This site contains affiliate links for which OEMDTC may be compensated” |
NHTSA ID Number: 10182238
Manufacturer Communication Number: Subaru Tech TIPS
Summary
QMR of the Month.
Articles Contained in this Issue
Click on a title below to jump to the article.
Click the date located in the footer to return to page 1.
CODE ARTICLE………………………………………………………….PAGE
(00) STIS New Releases…………………………..10-11
(01) QMR of the Month………………………………..1-2
(01) QMR of the Month Award
Presentations………………………………………… 2
(01) Subaru Express Service – Low-Touch Best ..
Practices for Technicians ……………………… 3
(01) Oil Capacity…………………………………………… 3
(01) CPO PROCEDURE FOR TURBOCHARGED ………
SUBARU VEHICLES……………………………….4-6
(07) G and H Type Immobilizer Registration…….. 7
(07) Identical Electrical Connectors……………….. 7
(10) 2020+ Legacy/Outback Passenger Air Mix …
and Intake Air Door Actuators…………………. 8
(16) Automatic Transmission Fluid types………8-9
1 Affected Product
Vehicle
MAKE | MODEL | YEAR |
SUBARU | SUBARU | 9999 |
1 Associated Document
Manufacturer Communications
TIPS1020
https://www.nhtsa.gov/recalls?nhtsaId=10182238
MC-10182238-0001.pdf 2652.95KB
- 🎄【Easy to Use--Work out of box】+【FOXWELL 2024 New Version】 FOXWELL NT604 Elite scan tool is the 2024 new version from FOXWELL, which is designed for those car owners who want to figure out the cause issue before fixing the car problem via scanning the most common systems like abs srs engine and transmission.The NT604 Elite diagnostic tool comes with latest software, which can be used out of box. No need to waste time to download the software first.
- 🎅【Affordable】+【Reliable Car Health Monitor】 Will you be confused what happen when the warning light of abs/srs/transmission/check engine flashes? Instead of taking your cars to dealership, this foxwell scanner will help you do a thorough scanning and detection for your cars and pinpoint the root cause. It will t-urn off the warning light car after the problem is fixed.👉TIPS: Airbag crash/collision data can NOT be cleared even you replace the new airbag.
- 🎄【5 in 1 Diagnostic Scanner】Compared with those auto scanners (50-100), NT604 Elite code scanner not only includes their OBDII diagnosis but also it can be an abs/srs scanner, transmission and check engine code reader. When it’s an odb2 scanner, you can use it to check if your car is ready for annual test through I/M readiness menu. In addition, live data stream, built-in DTC library, data play back and print, all these features are a big plus for it.
- 🎅【Fantastic AUTOVIN】+【No extra software fee】Through the AUTOVIN menu, this NT604 Elite car scanner allows you to get your V-IN and vehicle info rapidly, no need to take time to find your V-IN and input one by one. What's more, the NT604 Elite abs srs scanner supports 60+ car makes from worldwide (America/Asia/Europe). You don’t need to pay extra software fee.
- 🎄【Solid protective case KO plastic carrying bag】+ 【Lifetime update】Almost all same price-level obd scanner diagnostic tool only offers plastic bag to hold on the scanner.However, NT604 Elite automotive scanner is equipped with solid protective case, preventing your obd2 scanner from damage. Then you don’t need to pay extra money to buy a solid toolbox.
- 5 IN 1 DIAGNOSTIC SCANNER: This is an OBDII scanner and 4 systems diagnostic tool. The AUTOPHIX 3210 PRO Bluetooth Auto Scanner not only has OBDII diagnostic function, but can also be used as an ABS/SRS/transmission scanner and check engine code reader. When it is an OBD2 scanner, you can use it to check if your car is ready for annual test via I/M preparation menu. In addition, the built-in DTC library, live data stream, data playback, performance testing and many more such functions are supported by it.
- RELIABLE CAR HEALTH MONITOR: Are you confused when the ABS/SRS/Transmission/Check Engine warning light is blinking? The AUTOPHIX 3210 PRO Bluetooth Scanner will help you to do a thorough scanning and inspecting of your car and find out the root cause, which saves your time and money. Tip:The warning light will be turned off after the problem is solved. Airbag crash/collision data cannot be cleared, even if you replace the airbag with a new one.
- QUICK DIAGNOSIS: The 3210 PRO is the newest 2024 Enhanced 4-System Bluetooth Code Reader that retrieves vehicle information, reads/clears trouble codes, and displays a 4-in-1 live data stream. You'll easily find out what's wrong with your car. In just a few minutes, you'll be in control of your car!
- EXCLUSIVE APP: Are you tired of the following with third party apps? For example: 1.need to download different apps for different cars? 2. require extra download fees? 3. only support a few functions? 4. can only use one of Android and iOS? Now!One AUTOPHIX 3210 PRO Scanner is enough to solve all the above problems. The must-have wireless/bluetooth automotive diagnostic tool/code reader for today's car owners. iPhone iOS, iPad, Android can be downloaded for free without any additional subscription fees.
- ADVANCED DATA FLOW DISPLAY:AUTOPHIX 3210 PRO Bluetooth code reader allows you to graphically display your vehicle's data flow instead of boring text, including engine coolant temperature, engine RPM, vehicle speed, absolute throttle position, control module voltage, etc. You can view different parameter values corresponding to different times. The advanced data streams provide useful information for entry-level professionals and diyers who can troubleshoot vehicle problems quickly and efficiently.
- 🎉【2024 Upgraded Ver. of AL519/ ML519/ ML619】Autel develops the brand-new AutoLink AL619 as the advanced ver. of Autel ML519, AL519, AL319, MS309. This AL619 OBD2 scanner can scan ABS & SRS systems, and support 10 Modes of OBD II Diagnostics Function on Worldwide Vehicles to read, erase codes and turn off the MIL, ABS, SRS warning lights so that you can better maintain your car when related malfunctions occur and make your vehicle ready for the annual test.
- 🎉【Accurate ABS/ SRS Diagnostics Functions】The ABS/ SRS diagnostic function is used to retrieve and clear codes from the ABS/ SRS systems. It can read and clear DTCs, show definitions of each code, display live data of multiple sensors in the graph to locate fault causes, and assist home mechanics to do the proper repair and clear ABS & Airbag warning lights. Diagnoses ABS/ SRS system codes on most 1996 and newer major vehicle models. Please email 📩 immoautel @ outlook. com 📩 for help.
- 🎉【All 10 Modes of OBD II Diagnostics Function】The OBD II Diagnostics function is a fast-access option that allows you to carry out a quick test on the engine system of OBD II vehicles. Read Codes, Erase Codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, DTC Lookup, Component Test, Viewing Vehicle Information, Modules Present.
- 🎉【Live Data and Freeze Frame Data】With Live Data functions, Autel AL619 OBD2 diagnostic code reader allows you to view the live PID (Parameter Identification Data) of the vehicle's computer module(s) in text, graph to check the status of various sensors. And Freeze Frame Data enables you to view the vehicle's operating parameters at the moment a DTC is detected. These information will aid the technician by allowing the parameters to be duplicated for diagnostic and repair purposes.
- 🎉【DTC Lookup Feature】Besides showing you the code’s definition while you are reading the diagnostic trouble codes, AL619 features comparably user-friendly DTC Lookup Function which enables you to retrieve the definitions of any error codes from the large database of AL619, saving you from the hassle of wasting time searching definition of every code via Google.
- 2024 Best Choice for ABS Bleeder Scan Tool - Was the brake pedal always slowly sinking down or becoming loose? This abs brake bleeding scan tool will bleed the brake system by cycling the pump and valves to achieve a tight brake pedal. It's the most affordable obd2 scanner with abs auto bleed function you can find. With the clear step by step instruction, even a beginner can use it. Coverage check on FOXWELL official site: Support- Diagnostic Coverage List.
- More Than a Entry Level OBD Scanner, Ideal for Home Mechanics - Based on the NT301 FOXWELL Scanner, NT630 Plus takes OBD diagnostics to the next level by customizing all functions for ABS and SRS systems. This srs abs scanner provides in-depth insights on error code diagnosis, wheel speed sensor live data, airbag circuits and cable connectors monitor, module activation and etc. It's an total game-changer in resolving ABS SRS issues.
- No More Higher End Service than You Needed - One NT630 Plus is enough! This obd2 scanner with abs and srs takes depth diagnosis on Anti-Lock Brake System & Supplemental Restraint System, and also performs daily required resetting services which same priced scanners cannot do. Like Airbag light reset/ SAS(Steering Angle Sensor) adjustment/ Oil light reset functions. this car scanner will help the part to operate normally after the faults repaired.
- Also can Work like NT301 - The NT630 Plus abs code reader connect to the OBD2 port directly. It will diagnose all obd2 modules instantly, displays the live data, locates bad sensors and I/M readiness status before the annual inspection. Guides you to do the maintenance work, reduces the potential driving risk and keep a peak performance on the road.
- Complicate? Unreadable? - Intuitive LCD display with clear operate instructions, even a beginner can diagnose the car faults with the NT630 Plus. Ergonomic Touch with anti-collision and anti-slip cover design, comfortable for daily car diagnose work. Unique button press sound will provide the overall tactile and visual experience to notice you a task has been completed or a command has been executed.
- 【Buy with Confidence】 As a America's No.1 diagnostic tool brand, Innova stands for innovation, quality, and accessibility in the automotive diagnostic industry. We are known for developing cutting-edge diagnostic tools that are user-friendly, reliable, and made for US by Americans.
- 【Unleash Your Drive's Potential】Much more than a car code reader, the 6100P scanner effectively reads and erases engine, ABS, SRS, and transmission codes for popular US car makes such as Ford, Chevy, Dodge, GM, etc. When the traction light is constantly on, the ability to really detect where the problem is concerning brakes and airbags enables you to make sure all safety measures in place before putting yourself in harm's way.
- 【Your Car's Health Doctor】Easily view procedures or send commands for oil change, mileage or driving time reset for most 1996 and newer OBD2 vehicles. It also monitors your oil level and oil life status, ensuring optimal vehicle health.
- 【alternator Test】The Innova 6100P scanner is perfect for assessing the performance of the alternator in your hybrid, car, SUV, minivan, or light truck diesel as well. During rough winters and scorching summers, this diagnostic tool will be invaluable when trying to root out start-up issues.
- 【Drive with Confidence and Peace】Quickly identify if your vehicle needs immediate attention with our Code Severity Levels function. This feature helps you understand whether you need to fix an issue immediately or if it can wait until you get home, keeping warning lights at bay.
- 【Great Ideal For Every Car Owner】Prefect choice for your father, husband, brother or boyfriend. EVERY CAR OWNER WILL NEED IT! It comes with h-igh-quality host with a strong box. Get LAUNCH CRP123 Elite car diagnostic scanner and give your lover a surprise!
- 【 Read & Clear/Reset Engine/ABS/SRS/Transmission Diagnostic Scan Tool 】LAUNCH CRP123 OBD2 Scanner can test Engine, Transmission, ABS and Airbag four systems, also reads and resets code, displays data stream graphic, stores and playbacks dynamic data stream,helps to quick analysis and diagnosis.
- 【 Error Fault Code Reader】Except the full 10 modes OBD2 diagnostic functions like, retrieving I/M readiness, Freeze Frame Data, Read Dynamic Data stream and V-ehicle Information, O2 Sensor Test, EVAP Test of F-uel Tank System (Mode 8) and Advanced On-board Monitoring (Mode 6), launch crp123 obd2 scanner can not only reveal what error codes your car is producing, but also erase your v-ehicle’s check engine light after problem fixed, the DTC help and explanation also tell you the exact problem.
- 【 Live Data Graphing + Read/Record/Playback Data stream + Print diagnostic data 】Live Data Graphing,more intuitive to know your vehicle’s problem.Large size Color Screen ;Print Function:Print the diagnose result easily; with user manual and register & update tutorial video uploaded in the link by us,you can Look up it anytime by ONE-CLICK.
- 【 Find Your Vehicles Here】Launch CRP123 obd2 scanner Supports mainstream vehicles on the world,fit for ACURA VW AUDI AUST FORD BENZ BMW CHRYSLER FIAT GM HOLDEN HONDA HYUNDAI INFINITI JAGUAR ISUZU KIA LANDROVER LEXUS MAZDA MITSUBISHI NISSAN OPEL PORSCHE SAAB SEAT SKODA SMART MERCEDES SPRINTER SUBARU SUZUKI SCION TOYOTA USA FORD VOLVO PEUGEOT CITROEN RENAULT EUROFORD.Etc.
- [ABS & SRS Scanner with Active Test] The ABS/ SRS diagnostic tool Read & clear DTCs, displays live data in a graph to locate the cause of faults and assists the home mechanic with repairs and clearing ABS and airbag warning lights. Active test sensors, valves or solenoids etc. and tracks any threats in real time. It is invaluable to have a diagnostic tool with Active Test feature that you will never find on similar ABS/ SRS scanners.
- 【3 HOP Reset Services 】Easy to set up 3 regular reset services for Oil Light, Battery Management System, and Steering Angle Position. With this obd2 scanner, you can reset the oil service light and reset pre-programmed mileage intervals for energy efficiency; adjust or reset the steering angle position to keep steering aligned; and clear the original low battery fault information. No need to leave home for shop-quality car maintenance.
- 【All OBD2 Test Modes 】 This ABS & SRS scan tool is also a full featured obd2 code reader, allowing a quick test of the engine system of OBD II vehicles, can Read/Clear engine light codes, Live Data, Freeze Frame, Retrieving I/M Readiness Status, O2 Monitor Test, On-Board Monitor Test, Evap Test, Read Vehicle Information, and help pass smog test for most post-1996 OBD2/CAN vehicles.
- [DTC LookUp Library] Can't read the code? Go to the DTC LookUp Library. The Topdon AL600 OBD2 scanner offers a wealth of code definitions so you don't have to look them up in a list or database, and the HELP function takes you to diagnostic tips for possible fixes, saving time searching for repair materials online. No other scan tool or code reader under $100 offers this level of assistance.
- [User-Oriented] You'll love the feel of this automotive scanner, with black rubber grips all around the outer edges for durability and to withstand accidental drops. With its easy access menu, you can operate all functions in minutes with just a few button presses. The 3-color LEDs give you a intuitive indication of the OBD2 test results in a second. 3 shortcut keys, one key to read/clear DTCs and a one-touch smoke status check make it easy to use even for beginners.
- 【Updated New Version AD600】Discover the improved version of TOPDON AD600 OBD2 scanner. Now immerse yourself in a seamlessly diagnostic experience with Android 11.0 OS. With an upgraded 32G ROM, this scan tool offers ample storage and faster performance. The 5-inch display with 1280x720 resolution offers high-definition clarity, ensuring easy readability for every diagnostic detail.
- 【Professional 4 Systems Diagnostics】For car owners dealing with common issues such as engine, transmission, ABS, and SRS, the TOPDON AD600 code scanner delivers professional diagnostic services. It easily reads and clears fault codes, analyzes data streams and more, ensuring a quick identification of problems. Additionally, the DTC Lookup function provides corresponding fault code analysis.
- 【8 Hot Reset Functions】Say goodbye to costly trips to the repair shop for resetting after routine maintenance such as changing oil, replacing tires, or installing new brake pads. The AD600 diagnostic tool effortlessly tackles common automotive challenges with just one click. Cut costs and cut the hassle with its 8 reset functions: Oil/BMS/ABS/SAS/EPB/DPF/TPMS/Throttle.
- 【Support for 10,000+ Car Models】The upgraded AD600 car scanner now supports 67+ global brands and 10,000+ models, ensuring compatibility with a diverse range of vehicles. Whether American, German, French, or Japanese, the AD600 diagnostic scanner has you covered. (Note: Contact TOPDON customer service for vehicle compatibility inquiries before purchase).
- 【Lifetime Free Updates】The AD600 diagnostic tool offers a lifetime of free upgrades with convenient one-click updates via Wi-Fi. Our dedicated TOPDON technical team continuously enhances our product's software, providing users with expanded vehicle support and an improved user experience through regular updates.
- [Transform Your Car Care Experience] - With BLCKTEC, instantly become your own professional mechanic. Effortlessly read and clear your car’s trouble codes and check engine light, ensuring your vehicle stays in top condition.
- [Empower Yourself with Comprehensive Diagnostics] - Unlock the full potential of your vehicle with the BLCKTEC 430. Access detailed diagnostics previously exclusive to professional mechanics’ OBD2 scan tools, including ABS, Airbag, SRS, TPMS codes, and beyond, right at your fingertips.
- [Drive with Confidence] - The BLCKTEC 430 is more than just a car code reader; it's your personal vehicle health advisor. Receive tailored repair reports with potential causes and verified solutions for your specific make and model, guiding you to the right fix every time.
- [Seamless Connectivity, Ultimate Convenience] - Experience the freedom of wireless diagnostics with this portable car scanner. Easily connect via Bluetooth to our intuitive sensor, and enjoy all the functionalities of high-end scan tools without the clutter of wires, directly from your smartphone or tablet.
- [DIY Repairs Made Easy] - Navigate car maintenance with ease using our premium app. Access a vast library of easy-to-follow repair videos, guiding you through each step of the repair process, compatible with both iOS & Android devices.
- 💻Note: (About UPDATE) ANCEL FX2000 car scanner diasgnostic tool can be used directly as it comes with existed software, You don't need to register or update beforethe first use. It's recommended to update your scanner only when it fails to work on your car, or it's slow to load all menus or if you need newer software version. 📢Software update supports WIN XP, 7, 8, 10 operation systems only., but not for Mac and ios system.
- 🔧【PLUG AND PLAY - EASY TO USE】 : ANCEL FX2000 car scanner only takes 3 steps to connect to the car for diagnosis without cumbersome operations. The latest FX2000 scan tool is equipped with a one-key diagnosis function, which can automatically identify the model and year of your car, and automatically diagnose the car. Even beginners can use it to read the data and find out what the fault codes mean.
- 🚗【FULL OBD-LEVEL DIAGNOSTICS TOOL】: Quickly determines the cause of engine system faults, reads current, permanent and pending codes. After the repair, clears the codes and turns off the warning light. In addition, the FX2000 engine code reader also displays important OBD II advanced data such as fuel, live data and other manufacturer-specific parameters in real time to ensure that the engine ECU is operating correctly and safely, saving vehicle owners a lot of time and money in maintenance.
- 🚙【TRANSMISSION FAULT DIAGNOSTIC TOOL】: Some noises come from the transmission? Ancel obd2 scanner will read fault codes, display live transmission system data (fluid temperature, fluid pump, clutch actuation, pressure, etc.), and ensures transmission performance is optimal for vehicle speed and load. It provides detailed TCM data of the vehicle, so you can quickly and accurately find existing or potential problems.
- 🚐【FIND OUT SRS WRONG】: ANCEL FX2000 automotive scanner is able to read and clear fault codes in the SRS (airbag) and turn off the warning light to make sure the system is working correctly and safely. This odb2 scanner also displays a live graphical data stream of the supplemental restraint system (air bag), which allows you to analyze and verify that the air bag system is working properly.
Last update on 2024-04-01 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.
SEOCONTENT-START
October 2020 TechTIPS Page 1 of 12 Subaru Service and Technical Support Line Newsletter ©2020 Subaru of America, Inc. All rights reserved. 01 QMR of the Month We are pleased to announce this month’s QMR of the Month Winner: Thomas Slaughter from Motor Mile Subaru in Christiansburg, VA August’s QMR of the Month winning report outlines the diagnosis and repair of a 2020 Outback with a customer concern of the engine running rough and making an unusual “clanking-type” sound after started cold. Thomas began by verifying the customer concerns as reported and noted both the roughness and clanking sound conditions dissipated after catalyst warm-up was complete. Since there were warning lamps illuminated, he performed a DTC scan which revealed a cylinder #1 misfire and determined the engine sound was a result of combustion occurring inside the exhaust manifold / front pipe assembly. Normal diagnostics were performed to isolate the cause of the P0301 but, nothing solid was identified. Thomas went further with compression and leak-down testing, inspection of VVT data, even valve clearance checks but all his test results were found to be within specification. Because the conditions could only be verified during warm-up after a cold start, Thomas turned his attention to the TGV system and proceeded to remove the intake manifold. The TGV diverter plates found in the cylinder head intake ports for cylinders 2 and 4 were identical but, after removing the diverter plates for cylinders 1 and 3, he found the plate removed from #1 was quite a different shape than the other 3. The odd-shaped TGV diverter plate was contacting the top of the cylinder head port and as a result, significantly restricting airflow during cold engine TGV operation. The restriction was causing #1 cylinder to run lean and the unburned fuel to combust in the exhaust manifold resulting in the clanking sound. After installing a correct TGV diverter plate, normal engine operation was restored. Thomas’ QMR included detailed descriptions of all his diagnostic procedures, test results, high-quality photos and an excellent video to document this unusual discovery and repair. In appreciation for going the extra mile and sharing his experience with us, Thomas will be receiving the following from his Field Service Engineer: $500.00 Snap-On gift card SUBARU TECHLINE HOLIDAYS & HOURS OF OPERATION Thanksgiving: (Closed) Thursday, November 26, 2020 Day After Thanksgiving (10:30AM – 3:30PM) Friday, November 27, 2020 Holiday Break: (Closed) Thursday, December 24, 2020 Friday, December 25, 2020 Saturday, December 26, 2020 Mon. – Thurs. 8:30AM – 7:30PM EST Friday 10:30AM – 5:00PM EST Saturday 9:00AM – 3:00PM EST Articles Contained in this Issue Click on a title below to jump to the article. Click the date located in the footer to return to page 1. CODE ARTICLE………………………………………………………….PAGE (00) STIS New Releases…………………………..10-11 (01) QMR of the Month………………………………..1-2 (01) QMR of the Month Award Presentations………………………………………… 2 (01) Subaru Express Service – Low-Touch Best .. Practices for Technicians ……………………… 3 (01) Oil Capacity…………………………………………… 3 (01) CPO PROCEDURE FOR TURBOCHARGED ……… SUBARU VEHICLES……………………………….4-6 (07) G and H Type Immobilizer Registration…….. 7 (07) Identical Electrical Connectors……………….. 7 (10) 2020+ Legacy/Outback Passenger Air Mix … and Intake Air Door Actuators…………………. 8 (16) Automatic Transmission Fluid types………8-9 The Subaru TechTIPS newsletter is intended for use by professional Technicians ONLY. Articles are written to inform those Technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained Technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that your vehicle has or will have that condition. Impreza, Legacy, Justy, Loyale, Outback, Forester, Subaru SVX, WRX, WRX STI, Baja, Tribeca, BRZ, XV Crosstrek, Ascent, Crosstrek Hybrid and “Quality Driven” are Registered Trademarks. ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. SUBARU OF AMERICA, INC. IS ISO 14001 COMPLIANT Continued on the next page October 2020 HOME Continued on the next page October 2020 TechTIPS Page 2 of 12 01 QMR of the Month (CONTINUED) The other Regional winners selected from QMRs submitted during August 2020 were: • John Cote from Bill Kolb Jr. Subaru in Orangeburg, NY • David Callender from Roy Robinson Subaru in Tulalip, WA • James Wilson from Dunning Subaru in Ann Arbor, MI • Darin Richey from Colonial Subaru in Danbury, CT Any Subaru Technician can participate in the QMR of the Month program. See the February 2013 and January 2016 issues of Tech TIPS for full details. You just might see your name and photo in a future issue of Tech TIPS! 01 QMR of the Month Award Presentations As part of our “enhanced” QMR of the Month recognition program, we will include a photo (whenever available) of the recipient’s award presentation in TIPS. The winner selected from QMR of the Month submissions received during August 2020 was Thomas Slaughter, a Subaru Senior Master Technician from Motor Mile Subaru in Christiansburg, VA. Thomas is shown above after being presented with his $500.00 Snap-On Gift Card. Joining him (left to right) are Subaru of America (SOA) Field Service Engineer Daniel Jackson, Motor Mile Subaru’s Fixed Operations Director Rocky Fizzano and Service Manager Michael Sowers along with SOA District Parts and Service Manager Alex Adkins. Congratulations and THANK YOU to our August 2020 QMR of the Month Award recipient! October 2020 TechTIPS Page 3 of 12 01 Subaru Express Service – Low-Touch Best Practices for Technicians The Subaru Express Service Team has developed a set of low-touch best practices for Express Service Technicians performing work on customer vehicles during this pandemic. These best practices are meant to provide Express Service Technicians and customers a safe, clean experience. • Technicians should wear gloves and face masks while working on customer vehicles. Gloves should be changed out between each service. • Three options for checking the Engine/Cabin Air Filters: o Recommend replacement based on mileage intervals and previous maintenance history AND DO NOT remove filters for presentation. o Technicians should remove filters and send pictures of the filter condition to the Express Service Representative (ESR) to show the customer during their Multi-Point Inspection (MPI) presentation. o Follow normal procedure for removing filters for physical Multi-Point Inspection (MPI) presentation, but only the Express Service Representative (ESR) handles the filters. • Any food/beverages should not be in the Technician service bays. 01 Oil Capacity The Techline and Customer Advocacy Department (CAD) have received calls from customers with concerns about their vehicle being overfilled after an oil change has been performed. NOTE: some newer model year vehicles have a lower oil capacity than prior year models. Please refer to the chart below. Technicians should be allowing adequate drain time to allow for more accurate dipstick readings. Always be sure to double check oil levels before releasing the vehicle to the customer. This chart may be found on Subarunet under Parts/ Service- Prgms/ Accessories \ Oil Programs \ Oil Charts/ Resources tab. Continued on the next page Continued on the next page October 2020 TechTIPS Page 4 of 12 01 CPO PROCEDURE FOR TURBOCHARGED SUBARU VEHICLES Techline has observed a surge in Certified Pre-Owned (CPO) submissions with the increased number of turbocharged engines across multiple platforms. As part of the CPO program, turbocharged vehicles require the Calibration Identification/ Calibration Verification Numbers (CID/CVN) to be checked before enrollment. Due to the high number of inquiries to Techline, we felt it necessary to remind retailers of the correct CPO procedures. To help serve retailers in a timely manner, please review the CPO process and expectations using the provided instructions below. Incorrect submissions will delay the process for all parties involved. Responses to CPO requests are returned within a 24hr time period. Holidays & weekends may affect return times. • Vehicles more than five years old ARE NOT eligible for CPO. • Checking the CID/CVN over the phone for CPO purposes is NOT the correct procedure. • Vehicles which are customer pay or used car inspections should not be submitted. Example: A customer wants to buy a 2017 STI privately, from the local used car lot. The customer brings the vehicle to the retailer to make sure it has not been modified. In this situation, the retailer should contact Techline and open a case to verify CID/CVN. • Vehicles that are at the retailer for warranty work, such as short block failure or check engine light diagnosis, should contact Techline. • Vehicles confirmed to be modified should be called in to the Techline, a case opened and a Vehicle Modification Report filed. #1 Vehicle Information Acquisition screen Please be sure to obtain a clear, crisp image of the vehicle information acquisition screen. An example is shown below. Please DO NOT submit any hand written information. Vehicle Information Sheets (VIS) or a copy of the Repair Order (RO) are also unacceptable. This information should ONLY be obtained using the Subaru Select Monitor. Pictures taken with a cell phone are acceptable as long and the information can be clearly read. SSM4 instruction on obtaining the acquisition screen. Continued on the next page October 2020 TechTIPS Page 5 of 12 01 CPO PROCEDURE FOR TURBOCHARGED SUBARU VEHICLES (CONTINUED) This is a cell phone image submitted for CPO. This is acceptable. This is an aftermarket Scan tool image. This is not acceptable. Continued on the next page October 2020 TechTIPS Page 6 of 12 01 CPO PROCEDURE FOR TURBOCHARGED SUBARU VEHICLES (CONTINUED) #2 Email submission instructions Submitting a CPO CID/CVN request is just like calling Techline. A case needs to be opened with credible information. This information includes: your full name, dealer code, and a contact number. You will always receive the confirmation email from the account you submitted it by. Always submit a CPO request from an email account that you have access to and check regularly. The email address to submit the CPO request is Tech@subaru.com. When following the Send-SSM4 document instructions on Subarunet it is displayed as “tech support”. Here is an example of properly submitted email. “Tech support” on SSM or Tech@subaru.com Proper email title, this ensures your email is not deleted via spam filter Select one of the three ways to submit the Vehicle information; SSM file, an image, or pasted file Your name, dealer code, contact information, and request go here. Continued on the next page October 2020 TechTIPS Page 7 of 12 07 G and H Type Immobilizer Registration Techline continues to receive calls regarding 20MY Legacy and Outback Immobilizer registration. When adding keys, programming a remote start, or making immobilizer system repairs to a G/H type system an 8-digit “Authentication Key” is required. As a reminder, this new Authentication Key will change approximately every 6 months. For detailed information and latest Authentication Key, refer to TSB 15-246-19R. Bellow is The Application Chart for Immobilizer for reference to the varying types of immobilizers. 07 Identical Electrical Connectors Most electrical connectors in Subaru vehicles have unique designs which allow them to be plugged in to only one component. However, this does not apply to all connectors. Some connectors have the same physical shape and will connect to multiple components. These connectors don’t always have the same power, ground, or signal pins. If the component receives the incorrect circuit path, the component could be damaged. This is very common when installing Keyless Access Control Modules. Below are some examples of identical connectors for different components. Continued on the next page October 2020 TechTIPS Page 8 of 12 10 2020+ Legacy/Outback Passenger Air Mix and Intake Air Door Actuators Techline recently received a call regarding a concern of the passenger side HVAC always blowing hot air. The Technician found DTC B1441 “Air Mix door actuator circuit stuck (Passenger)”. After following the DTC trouble tree the Technician found the passenger air mix door actuator required replacement. Following replacement of the actuator the Tech found the condition was still present. Upon further inspection the Tech determined both the air mix door actuator (i190) and the intake door actuator (i188) connectors are the same. After moving the connectors to their correct locations normal HVAC operation was restored. There are two key differences to note when servicing these connectors. 1. The 5 wires for i190 connector are V, W, Sb, P and Br. The 5 wires for the i188 connector are V, P, Sb, Or and V. 2. The coverings for each harness have some key differences as well, the i190 connector has a soft tubing and the i188 connector has a hard plastic-corrugated tubing. Bellow is each connector in the correct locations on the left i190 Air mix door actuator, Right i188 intake air door actuator. 16 Automatic Transmission Fluid types Techline has received some calls with questions regarding automatic transmission fluid types. Fluid types can be found in the appropriate Service Manual under General Description>Recommended Materials. Below is a handy chart to help know what transmission fluid type is required for each vehicle as well. Continued on the next page October 2020 TechTIPS Page 9 of 12 16 Automatic Transmission Fluid types (CONTINUED) NOTE: All fluid amounts below are capacities from dry and capacities within brackets are applicable for vehicles equipped with oil coolers. This chart may be found on Subarunet under Parts/ Service- Prgms/ Accessories \ Oil Programs \ Oil Charts/ Resources tab. Continued on the next page October 2020 TechTIPS Page 10 of 12 00 STIS New Releases ITEM CODE ITEM TYPE TITLE CREATED DATE 07-181-20 Technical Service Bulletin DTC B1572- Revised Immobilizer… 16-Oct-20 06-77-20R Technical Service Bulletin DTCs C1531 and C1741- VDC Cont… 15-Oct-20 12-303-20 Technical Service Bulletin Left Rear Seat Belt -Design Ch… 15-Oct-20 14-22-16R Technical Service Bulletin Special Service Tool Cross Ref… 15-Oct-20 12-302-20 Technical Service Bulletin Squeaking Sound from Front Sea… 14-Oct-20 15-205-16R Technical Service Bulletin Reprogramming File Availabilit… 13-Oct-20 15-272-20R Technical Service Bulletin 2021 Audio/Navigation & Power … 13-Oct-20 05-78-20 Technical Service Bulletin DTC C2921 ID Registration Erro… 13-Oct-20 16-128-20R Technical Service Bulletin DTC P0842 / Transmission Harne… 9-Oct-20 12-289-20 Technical Service Bulletin Rear Gate Stay Warranty Extens… 9-Oct-20 WTB-63R Subaru Product/Campaign Bulletin Service Campaign – Electronic … 9-Oct-20 06-80-20 Technical Service Bulletin DTC C0075 Repair Information 8-Oct-20 14-26-20 Technical Service Bulletin FA / FB Front Timing Chain Cov… 7-Oct-20 WUJ-95R Subaru Product/Campaign Bulletin Exhaust Pipe Front (EPF) Bello… 7-Oct-20 12-298-20 Technical Service Bulletin Rear Outer Seat Belts Not Retr… 7-Oct-20 10-98-20 Technical Service Bulletin New Air Conditioning (A/C) Com… 7-Oct-20 07-155-19R Technical Service Bulletin Power Rear Gate (PRG) Control … 6-Oct-20 H501SSG203 Accessory Installation Guide PORT INSTALLATION: 2020MY Lega… 5-Oct-20 07-179-20 Technical Service Bulletin Power Rear Gate (PRG) Control … 5-Oct-20 MSA5M2101W Warranty Booklet 2021 Warranty and Maintenance … 5-Oct-20 MSA5B2101A Owner Manual 2021 Getting Started Guide 2-Oct-20 MSA5M2112A Owner Manual 2021MY Impreza Eyesight Owner’… 2-Oct-20 MSA5M2109A Owner Manual 2021MYImpreza Subaru STARLINK®… 2-Oct-20 MSA5M2101A Owner Manual 2021MY Impreza Owner’s Manual 2-Oct-20 WRD-20R Subaru Product/Campaign Bulletin Fuel Pump Impeller Failure 2-Oct-20 18-201-20 Service Manual Correction Service Manual Corrections 2-Oct-20 12-300-20 Technical Service Bulletin Power Rear Gate (PRG) Switch T… 30-Sep-20 05-77-20 Technical Service Bulletin Front Suspension Alignment Spe… 30-Sep-20 SUTTIPSLOC Other/Miscellaneous TechTIPS Article Locator Index… 29-Sep-20 H671SAN200 Accessory Installation Guide PORT INSTALLATION: 2020MY Outb… 28-Sep-20 15-233-18R Technical Service Bulletin Display / Touch Screen “Soft K… 28-Sep-20 15-220-18R Technical Service Bulletin Harman Audio / Infotainment: T… 28-Sep-20 15-236-18R Technical Service Bulletin Reprogramming File Availabilit… 28-Sep-20 15-235-18R Technical Service Bulletin Harman Kardon Gen 3 Audio Ampl… 28-Sep-20 15-231-18R Technical Service Bulletin Harman Audio / Infotainment: T… 28-Sep-20 All revised publications are highlighted in yellow. Continued on the next page October 2020 TechTIPS Page 11 of 12 00 STIS New Releases (CONTINUED) ITEM CODE ITEM TYPE TITLE CREATED DATE 15-230-18R Technical Service Bulletin Harman Audio / Infotainment: T… 28-Sep-20 15-229-18R Technical Service Bulletin Harman Audio / Infotainment: T… 28-Sep-20 15-228-18R Technical Service Bulletin Harman Audio / Infotainment: D… 28-Sep-20 15-247-19R Technical Service Bulletin Harman Navigation “Route Calcu… 28-Sep-20 15-227-18R Technical Service Bulletin Harman Audio / Infotainment: T… 28-Sep-20 15-226-18R Technical Service Bulletin Harman Audio / Infotainment: T… 28-Sep-20 15-243-19R Technical Service Bulletin Multi-Function Display (MFD) C… 28-Sep-20 15-221-18R Technical Service Bulletin Harman Audio / Infotainment: H… 28-Sep-20 TECH_SRVY_20 Other/Miscellaneous 2020 Subaru Technician Survey 28-Sep-20 Continued on the next page October 2020 TechTIPS Page 12 of 12 *** Now you can e-mail your TechTIPS input and suggestions to: tech@subaru.com *** SUBARU TECHLINE Monday – Thursday 8:30 am to 7:30 pm Hours of Operation Friday 10:30 am to 5 pm and Saturday 9 am to 3 pm This is your chance to offer suggestions for use in future issues of TechTIPS! Make sure that if you e-mail us, you place in the subject line of your e-mail “For TechTIPS Newsletter”. Thank you! Model: Year: VIN: Description of situation encountered: Your suggestion for repair procedure, product improvements, etc.: Please attach separate sheets, if necessary. You may also want to include Service Manual diagrams or references, or your own drawings to assist in describing your suggestion. All information submitted becomes the property of Subaru of America, Inc. Permission is granted to Subaru of America, Inc. to print your name and suggestions in TechTIPS and other Subaru of America, Inc. publications. Mail items to: PO Box 9103; Camden, NJ 08101-9877. Your Name: Signature: Dealer’s Name: City: Date: Dealer Code:
**************************************************************************************************************
SEOCONTENT-END