Gen 2-4 Head Unit Identification / Product Details – 2015-2024 Subaru All Models

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Bulletin Number: 15-285-21R; Revised: 07/13/23 Page 1 of 8 SERVICE INFORMATION BULLETIN Continued… CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS. Subaru Service Bulletins are intended for use by professional technicians ONLY. They are written to inform those technicians of conditions that may occur in some vehicles, or to provide information that could assist in the proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely. If a condition is described, DO NOT assume that this Service Bulletin applies to your vehicle, or that your vehicle will have that condition. Subaru of America, Inc. is ISO 14001 Compliant ISO 14001 is the international standard for excellence in Environmental Management Systems. Please recycle or dispose of automotive products in a manner that is friendly to our environment and in accordance with all local, state and federal laws and regulations. NUMBER: 15-285-21R DATE: 07/12/21 REVISED: 07/13/23 APPLICABILITY: 2015-24MY All Models SUBJECT: Gen 2-4 Head Unit Identification / Product Details INTRODUCTION: This Service Information Bulletin provides reference tables and photos to use for determining the infotainment head unit supplier and generation. Over time, Subaru vehicles have used products supplied by a variety of suppliers. These include: Clarion, Fujitsu Ten/Denso Ten (FTEN), Harman, and Denso. The information provided below provides detailed specifications regarding head unit supplier and generation. Additional details are provided regarding convenience features and application support information. SERVICE INFORMATION: NOTE: The supporting reference material displaying generation and supplier breakdown is available on Subarunet: Service Operations & Technical > Forms and Downloads. EXAMPLE: Gen4/Denso – Shown Above ATTENTION: GENERAL MANAGER q PARTS MANAGER q CLAIMS PERSONNEL q SERVICE MANAGER q IMPORTANT – All Service Personnel Should Read and Initial in the boxes provided, right. ©2021 Subaru of America, Inc. All rights reserved. Bulletin Number: 15-285-21R; Revised: 07/13/23 Page 2 of 8 Continued… STARLINK Features Summary • IMPORTANT NOTE: If the Head Unit (H/U) is swapped from another vehicle for diagnostic, please make sure the original H/U is returned in the vehicle. • IMPORTANT NOTE: If the H/U needs to be removed for any reason, always confirm the part number shown on the unit matches the part number in the Electronic Parts Catalog (EPC) for the specific VIN being repaired. • IMPORTANT CAUTION: Always disconnect the Telematics Data Communication Module (DCM) BEFORE any swapping of head units. DCMs must NEVER be swapped or the customer’s services will not function and DCM replacement may be required to resolve. Bulletin Number: 15-285-21R; Revised: 07/13/23 Page 3 of 8 Continued… Gen 3 (continued) Bulletin Number: 15-285-21R; Revised: 07/13/23 Page 4 of 8 Continued… MY/Carline System Appearance Summary MY 19-24 Bulletin Number: 15-285-21R; Revised: 07/13/23 Page 5 of 8 Continued… MY 22-24 MY 22-24 NOTE: Please review applicable TSB “Audio/Navigation & Power Amplifier Exchange Component Identification and Procedures” for additional information on head unit appearance missing from this summary. MY 22-24 Bulletin Number: 15-285-21R; Revised: 07/13/23 Page 6 of 8 Continued… MY 20-24 Bulletin Number: 15-285-21R; Revised: 07/13/23 Page 7 of 8 Continued… MY 20-24 NOTE: Always check to confirm the latest software is installed before diagnostic work is performed or after head unit replacement. NOTE: More details about STARLINK Specs for each MY/Carline combination using Option and Model code are available by following this Subarunet link: https://www.subarunet.com/home/content/1161 Always have the Option and Model Code information available. Bulletin Number: 15-285-21R; Revised: 07/13/23 Page 8 of 8 IMPORTANT REMINDERS: • SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time. • Always check for any open recalls or campaigns anytime a vehicle is in for servicing. • Always refer to STIS for the latest service information before performing any repairs.

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